AUTO EUROPE MADRID, SPAIN Car Rental Reviews

MADRID, ES - Reviewed by TERRY - 11 September 2025

" Auto Europe have always been fine, but in this instance Alamo were poor. "

" Alamo office in Madrid Atocha station difficult to find as no signs. Car collection point distant from office, down 3 levels with no lift available. Kept waiting for an hour, then told they were providing a VW Golf manual, I had ordered Mercedes A class automatic, they said VW was equal. Eventually they found a BMW C3 auto, this had obviously just been returned and had not been cleaned and had been damaged. When booking the return was to be Alicante airport, the actual return was off the airport with a shuttle bus. This took us and luggage back to Arrivals at airport, instead of Departures, so another long walk and up several levels. Overall a poor experience. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MADRID, ES - Reviewed by CHRISTEL JOSEE - 02 September 2025

" Is possible to reviver the premium insurance paid to autoeurope and we did not use? "

" They scammed us. I had three different credit cards. None of them Worked. I spoke to my bank, which said there was no issue with my card, but it was the payment terminal. (In fact, we went to a supermarket afterwards and worked.) To be able to rent the car, we had to purchase they basic insurance, even more expensive than the total rental with Auto Europe, which was including already included the premium insurance cover "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MADRID, ES - Reviewed by MICHAEL - 01 September 2025

" Overall good and bad points "

" Requested a Mercedes and got a Tesla. Also the additional insurance cover I paid for is separate from Europcar meaning I would have had to go through the hassle of paying out any excess and subsequently having to claim this back. This was not very clear at time of booking. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MADRID, ES - Reviewed by SPENCER - 30 August 2025

" Easy booking process and value for money "

" Upon arrival to the goldcar desk at the airport at around 22:30. I was asked by the Goldcar counter staff to pay the £1421.89 deposit. I attempted this with my Santander debit card. Unfortunately, due to security reasons, Santander stopped the transaction as they suspected it was fraud. I asked the counter staff if I could use a credit card in my wifes name (same surname) but he refused. He advised that it had to be a card in my name which I didn't have. I could not see this requirement on the T's and C's. Whilst attempting to contact Santander which was difficult as it was late and i was calling from a foreign country, the counter staff threatened to charge me an additional €40 as it was now past 23:00. This was very unhelpful considering the situation we was in, especially with two young children. I finally managed to get in touch with Santander who authorized the transaction and I was then allowed to take the vehicle. When returning the vehicle, it was checked by the counter staff and i was informed everything was ok with the vehicle and I was asked to sign there tablet which i did. I have now been refunded £1364.58 and have not been informed why i have been charged an additional £57.31. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MAGGIE - 22 August 2025

" Same as question #3. "

" I was given a BYD Hybrid car that needed to be charged or so it seemed. As it turned out the battery was faulty from the factory. Even with all of this getting stranded on the side of the road, the treatment was excellent. The tow truck came within a half-hour. They even sent a car service to pick us up. The tow truck mechanic and I both thought at first that the problem was that the battery had not been charged but after charging the car for over five hours the battery drained immediately. Once again the battery wouldn't allow the car to move. We had to leave it off for a little bit in order to make it back to the hotel. The next day we requested a new car and another tow truck had to come remove the car. Eventually, we were taken to receive a new rental car from Granada, Spain. The company sent us a taxi that had to take us about an hour from where we were staying. The second car had no issues and I was able to continue with my journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by MARTYN - 09 August 2025

" Dire experience. Did everything I could to warn AutoEurope that our flight was delayed. Their out of office number did not allow a message to be be left and as a consequence we had no car on arrival at the airport and had to find a hotel and try and get a replacement car in the morning at extra cost to me. Autoeurope have taken my money, no provided a service at all, despite me fulfilling all the directions required under our agreement. I will be pursuing options to get my money back and will take formal complaint action at the same time. Will never use this company again. Their service is a scam. "

" Could not contact them to tell them that our flight was delayed. Their out of office call line did not allow me to leave a message as an alternative. They could only provide a car that was twice the price of the one they cancelled and had just come back in and we had to wait 45 mins for that car. Will 100% avoid in the future and give a firm 'avoid' to anyone thinking of renting from Goldcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

MADRID, ES - Reviewed by ANNE MARIE - 06 August 2025

" All staff friendly and helpful "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBIN - 02 August 2025

" . "

" Slow collection process "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by KENNETH - 29 July 2025

" Overall, I was happy with the car and the price. Clearer instructions on the drop-off arrangements would have saved a lot of time. "

" Alamo staff were very good. Car had worn brakes, which was a worry during the trip. Greater clarity about the drop-off process would have been useful. However, once I understood how it worked, the Alamo rep at the drop-off was extremely good and very helpful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADRID, ES - Reviewed by GUILLAUME - 22 July 2025

" Will think twice before renting Also some staff were borderline rude "

" The wait to get the car was insane ! First to get picked up from teh airport and then there to get the car. Over 2:30 hours !!! Unacceptable "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ALAN - 19 July 2025

" Poor standard of car. Had booked a Seat Arona but received a DR5. No power making it difficult to overtake, go up hills. Very poor brakes which was dangerous. Warning light came on during hire as var was due maintenance "

" Very poor car - lots of damage which wasn't recorded when picking up car. Had to get lots of other damage noted (some Of which I subsequently found out had not been noted by Keddy staff) "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MADRID, ES - Reviewed by ADAM - 07 July 2025

" Helpful and responsive to queries "

" After reading some horror stories in the reviews,I was apprehensive about my booking. But from the shuttle bus driver to the man working the desk I can't fault a thing. Helpful friendly and efficient. From arriving at the rental desk to being on the road was less than 20minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROLAND - 23 June 2025

" Efficient booking, car as booked. "

" They tried quite persistently to sell us extra insurance. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NICHOLAS - 17 June 2025

" Excellent ovetall "

" Great experience overall - I wasn't aware of the cross-border fee which would have been good to discuss at collection as it wasn't possible to purchase after by phone. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LINAS - 17 June 2025

" We had a good experience with the car and the staff – thank you. "

" We had a good experience with the car and the staff – thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by FELICITY - 11 June 2025

" Would not recommend "

" Booked the rental because we had planned to drive it down to Barcelona instead of paying for a train. Got to the airport and had absolutely no clue where we should get the rental car from had to go to information who gave us a number to ring and they said over the phone we had to go to a hotel shuttle bus. Took us about twenty minutes of walking around and standing in luckily the right place at the right time completely by accident that we happen to see a shuttle bus with the company's name pull up. got in and drove ten minutes to some random underground car park where the rental was located finally happy to just get the car and be on our way we then get told that we aren't getting a car because my drivers license had four months instead of six months which they claimed was disclosed during booking which definitely was not even after going back to look afterwards we still couldn't find any information on this the reason we booked with this car rental is because you didn't have to be driving for a certain amount of time (or so we thought) we tried to get a refund but the people at the desk were rude to us even before they knew we couldn't get a car which I can only assume is because I'm a younger woman this all resulted in me and my two friends being down over a hundred euros and completely stranded in Madrid where we had to pay out another sum of money for a hotel since there was no trains available for the day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by MARIA DOLORES - 04 June 2025

" Careful with early drop off "

" The car damages were not updated ans took a while to get them update. I did an early drop off because my flight was leaving early and they have charged me for a damage. Without sending me anything about it. I have sent twice written complaints and called several times and after three months no answer. Horrible. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MADRID, ES - Reviewed by MICHAEL - 01 June 2025

" Competitive prices, usually offering 0 deductable, excellent customer service. "

" Our flight was delayed for 4 hours. I came to pick up the car 4 hrs and 15 min after the scheduled time. I waited 15 min then I was told that the computer holds the reservation for 4 hours and the car is no longer available. He blamed the computer. I was offered a bigger car and was charged €180 (!!!) extra which more than doubled our rental cost. Very poor customer service practice. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALBERTO - 01 June 2025

" At the counter they were very friendly and helpful "

" It was easy to find the right car for me without too many problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 21 May 2025

" I need to talk to someone about the final invoice as I have been overcharged "

" The service at the pick up was fine and the upgrade appeared to be good value, however the final invoice was incorrect and we have been overcharged. The drop off was not a great experience. I queued at the return office for about 20 minutes to then be told to find an operative in the car park to return the vehicle, even though the office was signed as 'vehicle return'. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARIA TERESA - 26 March 2025

" Experience varies according to the staff at the counter and the car park. "

" My experience this time was completely different from that in November. This time the counter staff were grumpy and the car park staff friendly and efficient. In November it was the other was round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NATHANIEL - 12 March 2025

" Booking process is not clear. i was of the impression the insurance was comprehensive and I did not have to take another insurance with Budget. Please make these clauses clear to the customer. "

" Insurance is not clear. It is important one knows that the insurance taken with the broker is not the same as what is provided by Budget "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by ALEXANDRA - 12 February 2025

" Everything was good "

" I have used OK a few times when travelling to seville, they have always been brilliant. One thing which I didn't like this time was that I got charged for road side assistance which I believe has always been included in the rental price. This has made me wary of using OK again "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ENRIQUE - 11 January 2025

" Last time we use Goldcar for sure "

" Car was knackered and full of dents and bents. And on pick up we were told that there was a kilometre limit which we were not aware of through Autoeurope. On drop off there was only 1 person and a queue for dropping off "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MADRID, ES - Reviewed by BAXTIAR - 23 December 2024

" Gold "

" Gold "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VIKTOR - 11 December 2024

" Not a good one. Besides the issues with the car, the staff was barely spoke English "

" The machine that was supposed to provide the keys did not work. The car we booked was not available. We specifically wanted an automatic but the agent tried to force manual. In the end we got an automatic but a size smaller than what we paid for "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADRID, ES - Reviewed by NICK - 29 November 2024

" Easy booking experience with the best prices. "

" Very good price and service. However, I did not receive a report of existing damage on the vehicle and it was parked in a dark corner of the multi-storey car park. It was not until later that day I noticed a large scrape on the back corner of the car. I was questioned about it when I returned the car (when they park it in a large bay under spotlights!) but luckily it was ok in the end as they had a picture of the damage recorded from a previous rental. Be careful with this and make sure to check the vehicle out fully before you leave the rental location! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADRID, ES - Reviewed by RIAZ - 17 November 2024

" First time using this company and I am very happy with the level of service they provided. I will definitely use them again. "

" A very good overall service! I will definitely use use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BERNARDO - 23 October 2024

" Car had lots of scratches but they were nearly all noted down. Price was good. "

" It took us a while to find the pickup location. It would be a good idea to state on the voucher that pick up is in car park 3. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by MARK - 18 October 2024

" Auto Europe service I couldn't falter,but the key n go experience was appalling. "

" Only offered one choice of car on arrival. No parking location given when collecting vehicle. Had to go to counter so not a key n go service. Car looked like it had been in a recent accident. Light missing off car. Car had worn interior and really dirty inside of car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by ALAN - 08 October 2024

" Never had a problem with Auto Europe - always found the process easy and straightforward, just a shame about the hire company on this particular experience "

" When we arrived there was no one at the counter. Just a note on the door saying back in 45 minutes, so we had no choice but to wait outside. When he finally did arrive after 40 minutes - he gave us a manual car when we specifically booked an auto, he also tried to double charge us for the excess insurance that I had already paid for. Plus the car had a lot of surface damage that we were told to 'just take photo's' of which took even more time. Worst pickup of a hire car we've ever had to be honest "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MADRID, ES - Reviewed by BRIAN - 30 September 2024

" My problem is not with Auto Europe but with Sixt. "

" I thought I had booked a car with 'full' insurance pack. When I arrived at Madrd I was told that the car was not available because it was at a different terminal ( despite giving flight arrival details ) I was told I could get a car from terminal 4 but would have to pay extra and that i had to pay again for insurance. The net result meant that I had to pay an extra 824.74 euros to get on with my journey!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROY - 30 August 2024

" Good value "

" No major issues "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MADRID, ES - Reviewed by JAMES - 17 August 2024

" First time using AutoEurope because of the Which rating and happy. "

" A bus to the airport every 30 minutes, even at peak times, is not frequent enough. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL - 28 June 2024

" Used before many times now so I know the procedure and the hazards. Generally ok "

" Used firefly before and they are better than most other budget firms. Quick pick up and easy drop off. I always take out the Firefly insurance NOT the cheaper ones with auto Europe because I do not want to have to pay then claim back. The Firefly insurance is expensive - but gives me complete peace of mind and a guaranteed no hassle drop off "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by DEREK - 26 June 2024

" Easy to book Friendly staff Clean cars Good price "

" Been using gold car for years never let me down Could have done with another person as well on the desk on pick up long wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LUCA - 22 May 2024

" Drop off very disappointing "

" Na "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ANDREW - 20 May 2024

" See above "

" I paid extra for insurance that covered everything only to find out I had to get more and non refundable , I dropped vehicle off at golldcar had it cheacked over everything ok , when we landed in Manchester I had a e mail claiming it was scratched and took £65 out of my account . Not happy "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAVIER - 13 May 2024

" I always have a good experience with Auto Europe and feel upset with this instance. "

" I'm really disappointed with the way my rental return has been dealt with. Gold Car deducted €59.05 after I've returned the vehicle. After querying this deduction I was told it's not the fuel charge but "Premium Office" fee. I was never informed about this fee and they only took it after I returned the vehicle. I will not let this go and I was mis-sold! This means my rental went from £109 to almost £160. They hide this fee and I should've been informed and I was charged wrongly. I will not use Gold car again and I will escalate this. Thank you "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AGATA - 13 May 2024

" We were not aware of until the day of a pick up is that we have to pay 10 euro per day to for an additional driver which came as a surprise and an additional unexpected cost. I don't think this was made clear in the initial documentation issued as we looked through to check and could not find. We could see that the people before us had the same issue so it would be good if this was made more clear in the welcome email. "

" Very happy with the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - 29 April 2024

" Had a very smooth and pleasant service with shiela at the front desk "

" Shiela at the front desk gave impeccable customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JANE - 25 April 2024

" I was very satisfied but the airport does not make it easy to find the Hertz desk "

" Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ELENA - 16 April 2024

" Very good service and efficient car "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by OLIVIER - 15 April 2024

" Wish price could be lower at other times "

" Nice people at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ZORAN - 08 March 2024

" overall web site is very decent, but should not be offering cars from cowboys like Goldcar "

" horrible rip of merchants. avoid at all coast "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by JOHN CHRISTOPHER - 02 March 2024

" At the car collection point, when we complained about condition of car, We were told that when a car is returned with full insurance, it is not always inspected ?? So is then given to next customer as perfect ?? "

" Pickup person, was nothing short of rude. Only interested in selling extras. Extra insurance, Electric car, extra mileage, etc We were given a perfect car spec at desk. On inspection Car was decidedly second hand. The car was for use in Madrid which is an Emission Control Area. It had a Hybrid Emission Sticker on windscreen. It was not an Hybrid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by VALKAN - 23 February 2024

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROCIO - 07 February 2024

" The car was in very bad conditions (low pressure tires, phone charger socket not working etc) "

" The car was in very bad conditions (low pressure tires, phone charger socket not working etc) "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MADRID, ES - Reviewed by JOHN - 07 February 2024

" You should insist on more sensible insurance excess amounts as a condition of your business - perhaps mandate sensible levels.... "

" My only issue (and this is not limited to Thrifty only) are the stupidly high insurance excess amounts - £1,400 excess is daft. My car had numerous dings, scuffs and dents on collection - no doubt Thrifty had charged the previous renters daft money to repair these, but hadn't repaired any, so the excess is just a money making exercise on behalf of the rental company. I took many photos on collection and return just to be safe. If my car had been perfect, then perhaps an insurance excess is reasonable, but not in these circumstances. And goodness - didn't they check it over for new damages. Why can't it be like car hire in the USA - no stupid insurance excess charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IAN - 26 January 2024

" I hired an electric Fiat 500 and was really excited to try one. Sadly it was an awful experience as it was virtually impossible to charge. The lead in the back of the car was broken and no one told me how difficult it would to use a machine in Madrid. I had to download an app but the app was wanting a Spanish address which I couldn't give them. I only got it charged by a very gentleman from Madrid who did it for me and paid. Amazing that no one beforehand or on the EuropaCar desk warned me. Plus the car charge didn't last very long and I was always worried that I would run out. Really bad experience "

" I hired an electric Fiat 500 and was really excited to try one. Sadly it was an awful experience as it was virtually impossible to charge. The lead in the back of the car was broken and no one told me how difficult it would to use a machine in Madrid. I had to download an app but the app was wanting a Spanish address which I couldn't give them. I only got it charged by a very gentleman from Madrid who did it for me and paid. Amazing that no one beforehand or on the EuropaCar desk warned me. Plus the car charge didn't last very long and I was always worried that I would run out. Really bad experience "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MADRID, ES - Reviewed by IAN - 11 January 2024

" As above. Have used before and been positive and good on price. The issue i have could be easily fixed! "

" When i picked the car up i raised the issues about tolls as i was travelling Spain and Portugal. I was told all tolls are manual so not an issue. In portugal there were a mixture of automatic tolls and manual tolls. Where i could pay i did. With the automatic tolls i was unable to pay them in portugal because the car is registered in spain. The run around from Portuguese authorities because I want to pay the tolls has been difficult and they remain outstanding. I have been in contact with Budget and got the run around and couldnt even get an email address until the car was dropped off. I have sent an email with the details and still no response. Autoeurope are just as bad as no response for two weeks. I do not want to end up paying processing fees and fines that cluld be avoided. Customer service has been disgraceful and id suggest non existant. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MOHAMED - 17 December 2023

" You shouldn't deal with this supplier "

" They are terrible. They use threats to get you sign for insurance even though I showed them I bought insurance with my booking. They said it is not valid for them "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MADRID, ES - Reviewed by ALASDAIR - 29 November 2023

" I have found over the years Auto Europe are always great on prices and offer good comparisons from suppliers. "

" Chamartin Railway Station Madrid. The Staff were very friendly and helpful. Pick up and drop off were stress free. The car was new and in great shape and a great price. We will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - 18 November 2023

" Always easy to deal with "

" Poor attitude of staff at collection of vehicle "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MANUEL - 09 November 2023

" Overall, easy and efficent "

" The main reason we paid extra for Sixt is the later closing time when we have a late flight. It is a false economy to go with cheaper option and then rental desk is closed. The check out process is very efficient and cars are immaculate. However, make sure you are present when you return the car for inspection. Sixt are very thorough in its check in. Likewise, check car thoroughly (including wheels and bumper strip) on check out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CARLOS - 24 October 2023

" Unless Autocar refund the money I paid I will never use your services again "

" I will never ever hire a car with Goldcar again. I am a Spanish citizen living in the UK so I have a British drivers license, which was accepted with no problems. However when I showed my Spanish ID card, the staff insisted that I needed to show my passport (also Spanish) which I had left in the place I was staying 120km away. Both are a valid form of ID in Spain and throughout the EU, however staff member was adamant, so I could never get the car I paid for. Luckily I walked a few meters to the Europcar counter, which were extremely helpful and allowed me to hire a great car with absolutely no issues. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by PAUL - 28 September 2023

" Poor service. Happy to discuss compensation "

" Cancelled car hire. Then charged me another £130 to book again. I'm happy if you would like to discuss compensation. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by GUMER - 28 September 2023

" Everything was good! "

" Car was brand new with only 13000 kms. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HECTOR - 06 September 2023

" Wrong bus times given. Wrong opening times given. Long waiting for bus. Was charged for a full tank but only received 3/4. Sent evidence and complaint over 3 weeks ago. No reply yet. Hard upselling in terms of insurance. Did not like it. Nice car in great condition. Easy drive. Don't think I will use again. "

" Wrong bus times given. Wrong opening times given. Long waiting for bus. Was charged for a full tank but only received 3/4. Sent evidence and complaint over 3 weeks ago. No reply yet. Hard upselling in terms of insurance. Did not like it. Nice car in great condition. Easy drive. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by MANUEL - 01 September 2023

" I am still waiting for response about refund. "

" I called Hertz counter at 23:59 but no answer. I called AutoEurope three times but told office now closed. I got to a hertz desk next day and told this is now non-show. If I booked through Hertz, I could have car but I need to call AE. AE say that I should have called US office!!! And that I have to pay for new car rental. hertz tell me that they know it is wrong but not to use broker in future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADRID, ES - Reviewed by DEREK - 29 August 2023

" Excellent "

" Brilliant "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALISTAIR - 22 August 2023

" AutoEurope experience was good. Firefly experience poor "

" Incredibly slow car pick up. Very slow manual process I left some property in the car and I'm still awaiting a reply from my emails to firefly "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BRANISLAV - 21 August 2023

" Autoeurope 10/10 that's why I been using you for 20years. Firefly just read reviews other left everywhere and exactly same happened to me. You should not be using them Thank you "

" Agreed cost €27 before rental, charged £100 after. Being robbed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALANA - 16 August 2023

" Good customer service at check in point and check out "

" Good customer service at check in point and check out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PEDRO - 11 August 2023

" Will rent it again with Centauro. "

" Top company, staff is amazing, from the driver who pick us up in the terminal to the guys at the counters. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ITALO - 10 August 2023

" I always use autoeurope for my car renting needs and want to keep using it, but sometimes I feel that the renting companies treat me different then if I had rented directly with them. "

" Everything was alright, the only downside was that I had booked a T-cross automatic or similar and they said they did not have any car for that category available. I asked them to upgrade me then, they said they could only offer me a car from a lower category as I had done the contract through autoeurope on a "promotional" rate. I found myself with no choice other than accept it. They gave me a peougeot 208. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by CHRISTOPHER - 04 August 2023

" I often use Auto Europe to book rental cars from the big US rental car firms in North America (US & Canada) and I have never encountered problems with any of the large US hire car firms. This is the worst hire car experience that I have ever encountered. Given the BLATANT lies that the Keddy drop-off employee made, I am making a formal complaint. UP until this car rental experience, I have always been very happy with Auto Europe's service and up until this terrible experience (which ruined y holiday), I would have given Auto Europe a rating of "10" in box "4 HOW LIKELY ARE YOU TO RECOMMEND AUTOEUROPE TO A FRIEND". If my complaint is not dealt with then I would feel I would remove the rating to "1 – NOT AT ALL LIKELY" as I would be left with the belief that Auto Europe does not in fact care about its customers and therefore I would not be able to recommend Auto Europe to any of my family or friends. Can you please call me on +44 7776 397 197 so that we can discuss. I look forward to hearing from you. Thank you, Chris Worcester "

" The car was damaged when I picked it up. I took photographs to prove this. When I dropped the car off the Keddy employee said there was damage to one of the wheel rims. When I said the wheel was like this when I picked the car up, the Keddy employee said he would remove the scratched wheel from the drop-off report and that I did not need to sign the report as he would take care of it and I could leave to catch my plane. This was a lie. He then added a second item of damage to the car, scratches on the tailgate of the car – in fact, like the scratch on the wheel, these scratches were on the car when I picked it up and I have photographs to prove this. When the drop-off report was emailed to me it said that I had refused to sign the drop-off report. This is a blatant lie as the Keddy employee said that it was not necessary for me to sign and that he would take care of it, and that there would be no items of damage on the drop-off report, as I had returned the car in the same condition as when I took it. I have a witness who was present throughout the drop-off process. I will NEVER use Keddy or EuropeCar again. I frequently use Auto Europe to book rental cars from the big US rental car firms in North America and I have never encountered problems with any of the large US hire car firms. This is the worst hire car experience I have ever had again. This is a formal complaint, especially given the serious lies that the Keddy employee made at the drop-off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by IOANNIS - 27 June 2023

" You need to display the correct and truthful information at the time of booking. "

" I specifically booked a car for airport pick up but instead was a shuttle service without any chance information on the voucher fir pick up. I called the line and was told I will have to incur an additional fee for late pick up. I eventually picked up the car the next day and was told that the office was still open the night before. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by GERALD - 28 May 2023

" Not very satisfactory "

" Very long wait in Madrid. Car requested was not available. Replacement car unsuitable due to height of passengers. Upgrade was expensive. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ANDREW - 07 May 2023

" Car hire abroad can be time consuming and stressful but everything with Centauro was smooth and straight - forward. Would definitely recommend them from this experience. "

" Very happy with Centauro. Nico was extremely helpful when we returned the car and it all went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SIMON - 11 April 2023

" All good . I bought my car back the previous day (afternoon) but did not get any credit. However the drop off staff was very courteous "

" Excellent staff, except they were trying to sell me insurance saying that the insurance I had already with you was not acceptable . I didn't purchase as apart from your insurance I have personal car insurance with American Express "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CATHERINE - 29 January 2023

" AutoEurope give such a good variety of good deals and I like the option to include a zero excess policy. "

" Pick up via KeynGo self service option was fantastic and I will definitely use it again. No hanging around car rental counters any more for me! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AVNER - 29 November 2022

" The agency didn't answer my inquiry about charges after rental. Still waiting "

" The agency didn't provide English documents (agreement, receipt) "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MADRID, ES - Reviewed by JOHN - 03 November 2022

" Not happy with interrent "

" They gave us a car smaller than the one we booked. Car was damaged when we hired it but they didn't point this out causing some stress. They added a random charge when collecting the vehicle. They also took a deposit on my card in GBP which they then refunded in EUR causing me to lose about 10% in FX "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MADRID, ES - Reviewed by GERGELY - 01 November 2022

" I was given the wrong information by your customer service team "

" We had a 3 hour delay and arrived to Madrid Airport at 1am when the Firefly office was closed. The phone number on their website didn't work... We had to take a taxi with my son who's in a wheelchair to get into town. The following morning, I called Auto Europe and spoke to somebody about our situation; I was told that I just need to go to the Firefly office at the airport and they'd sort everything out. I arrived to the airport at 1pm, and I was told by the lady on the Firefly desk that they don't have the same class car at the time and I either wait for 2 hours or I pay for an upgrade. I explained to the lady that I have done nothing wrong and I don't understand why I'd be penalized, however she was very dismissive and rude. As I needed a car to be able to get around with my son who's in a wheelchair so I couldn't wait around and had to pay 100 Euros for an upgrade. Really poor service. I would like my money back!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by HAROLD - 22 October 2022

" The experience was smooth. The aerial was missing, but this was noted, and not a major problem. "

" Good overall experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by NEIL - 08 September 2022

" See above "

" Excellent from start to finish. Check in was great and handing the car back was a breeze. They didnt try and upsell me anything which was a relief and also gave me car options within the rangi I booked. Definitely will use them again. Not sure if this was just the Madrid branch that was excellent but I hope i have similar experience everywhere "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by STEVEN - 15 August 2022

" Wish car hire companies did not always scare customers into buying ever more insurance which is largely (bar a couple of instances) causing one to double cover oneself. "

" When I went to the Goldcar desk I was upsold insurance that n retrospect I didn't need - basically gave me some scary numbers if anything went wrong and I foolishly succumbed. Wish I had gone with a rental company direct rather than use a broker. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DOMINGO - 15 August 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CHRISTOPHER - 10 August 2022

" See above. auto Europe were always very helpful when we called you for support when Hertz was causing us trouble, but Hertz were really terrible. "

" The Hertz staff at Madrid were rude and pushy, trying to sell us lots of things we did not want or need, and insisting we had no insurance. Then the car they gave us had a boot size 30% smaller than we'd booked and we struggled to fit our bags in. Then when drove off to find that there was a screw in the front tyre and we were losing pressure. There was no spare tyre to change it. We called Auto Europe for advice but we're cut off. We drove slowly towards Lisbon and got there eventually, but they wouldn't swap the car cos it was Spanish. They took our car and patched up the tyre. We were given a much smaller car for a day but not offered a discount on our booking, then when we got our car back they'd also refilled the petrol and charged us their rate for it. When we complained when we returned the car in Seville they just have us a Hertz customer service email. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MADRID, ES - Reviewed by GERALD - 03 August 2022

" See 3 above "

" Very slow processing. Limited number of staff operating a "queuing system" which did not have any paper to print que number on, both on arrival and departure. Staff were good when you eventually got served. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ANDREW - 28 July 2022

" We booked a smaller car but the staff provided us with a vehicle much more suitable, a great car with a great service "

" Nice staff, very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANAT - 29 June 2022

" My main problem is with autoeurope. I specifically booked an automatic car and it said that on my conformation. But on the order Hertz got from you it said manual. Paid extra to change cars and waited for hours. "

" My main problem is with autoeurope. I specifically booked an automatic car and it said that on my conformation. But on the order Hertz got from you it said manual. Paid extra to change cars and waited for hours. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADRID, ES - Reviewed by ROCIO - 25 June 2022

" The worst experience renting a car I have ever have "

" Horrible experience- because the booking didn't state a second surname- she didn't rent the car- was extremely unhelpful and autoeurope's call centre was closed at 8 pm... wasted the money- couldn't rent the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by DAVID - 20 June 2022

" Very positive but 300% more expensive than previously "

" Great vehicle! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALICE - 02 June 2022

" Overall good experience but be prepared to not be given what you booked if you booked quite far in advance. "

" Finding the enterprise base in Madrid was difficult - better instructions would have been appreciated. Asked to pick up later than originally booked. Rang to ask this and also went in person and were given conflicting information so arrived to pick up keys and then asked to leave it in car park until we were ready to leave. This was accommodated. Were originally given a much larger vehicle (van) than was booked and after asking for what we booked several times were given a smaller vehicle. Still not what we booked (Citroen berlingo) but smaller enough to not be too worried about parking. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANDRE - 11 May 2022

" Terrible. When faced with the impossibility of getting the car without a credit card and having no options other than getting an insurance that was more expensive than the overall value of the reservation. I called auto Europe support and was faced with incredible rudeness and unhelpful staff which not only did not provide any solution as treated me with severe rudeness and unkindness. Not one to repeat and I'll be seeking to file a formal complaint. "

" Experience with firefly was ok but was forced to contract an insurance with them to get the car even though I already had an insurance with auto Europe. In all honesty this is an issue in auto Europe side and not firefly. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JOSEPH - 10 May 2022

" Autoeurope should look at using Hertz Madrid! "

" Very unhappy with Hertz Madrid. We meet friends arriving from London.I had booked pickup at 4pm.They arrived at 3.00 but was told I had to wait until 4.00. No other people arrived to pick up car. Finally ar 3.45 they said they had a cancellation so I could pick up car. Then proceeded to pressure me in by extra insurance although I had purchased extra at time of Booking! Went to pick up car- found car in terrible condition - a lot of damage. Went back to office and they provided an alternative., which was not an SUV which I had hired particulary as have a bad back! Very disappointed with Hertz Madrid., and wold like some compensation for my sore back! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MADRID, ES - Reviewed by NEIL - 08 May 2022

" It would be helpful to have understood that Firefly were only on airport at Terminal 1 before we booked. We flew into Terminal 4 which meant we had to get the shuttle bus around the airport before finding Firefly. This removed a the convenience we had hoped for by ticking 'on airport' services. "

" Once we located Firefly in Terminal 1 (we flew into Terminal 4) the process was very smooth and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PETER - 19 April 2022

" See above. "

" Not sure whether I booked with autoeurope hertz or thrifty but whichever it was I felt completely ripped off buying two lots of insurance packages "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by IVAN ANDRES - 24 March 2022

" Good customer service, but terrible car conditions. "

" Food customer reps, but car was in deplorable conditions and couldn't even start due to battery problems. Thankfully, it failed when I was back in Madrid, in a safe area, but can only wonder if this problem had occurred while I was traveling. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by MICHAEL - 10 March 2022

" I have used Auto Europe many times and the only problem I have is the hard sell from the Car Rental companies when I pick up the car. "

" When I picked up the car they said that my UK driving licence was not enough and I could be fined for not having an International Driving Permit, despite the UK government stating that I did not. They also said that because I didn't have the iternational driving permit my insuace may not be valid. Despite this they still tred to sell me an upgrade and get me to buy additional insurance. The drivers side of the car's body work was damaged When we droped the car off the guy said thats ok no need to check it, which is ok, if ot os ok but not if I get a surprising charge on my credit card. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by JAVIER - 02 March 2022

" Xx "

" I have been renting cars for many years and Hertz is the only rental company that I've never have any issue. I rated them a bit lower as during checking I asked for the car conditions before handed me over the keys, the car had lots of marks, I had to report these marks during check in. During return process they acknowledge all these scratches. Hence happy with HERTZ ( I had bad experiences with other companies in the same scenario) "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DANIEL - 10 January 2022

" Key n Go is fantastic value for money and you can count on the on site support of Interrent staff who are always kind and ready to assist "

" Key n Go is fantastic value for money and you can count on the on site support of Interrent staff who are always kind and ready to assist "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALMUDENA - 05 January 2022

" N/A "

" We had some complications during our trip to the airport and, consequently, we arrived 2 hours later than we initially thought. The person of the counter told ud that the car was not available and tried to make us pay for a more expensive car. When we said that we were not interested in that, she replied that we had to wait at least 30 minutes for a car to arrive there. I asked then if we would get our money back for tgat amount of time and then the keys of a similar car appeared. It is the first time that I am asked about pay extra money or wait due to the lack of avsilability of a car. Usually company provides the car of the same category, or another car with the closer higher category, but never have tried to give me less than what I have paid "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RAFAEL - 15 December 2021

" I always had good experience, altough, this time wasn't very good "

" due to an emergency I tried to change my dropoff location on the day and there was no way to contact Budget to make the changes. There was no sign either saying they won't do changes. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MADRID, ES - Reviewed by DMITRII - 04 November 2021

" thanks "

" Parking sensors in the car not working. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by NICOLAS - 30 October 2021

" Nice car Paid more than double of the standard price "

" Lots of hidden costs "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by WILLIAM - 24 October 2021

" I have used them a number of times and never had any problems with their service. "

" Very easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MANUEL MARCELO - 11 September 2021

" The car was right available, staff was friendly and helpful. The servidas fast, Efficient and stress free. "

" Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ALBERTO - 26 February 2021

" Not too bad "

" They made me pay 144 for 6 days full insurance "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MADRID, ES - Reviewed by JOHN - 01 October 2020

" Hire and hire staff was great but I unfortunately scratched the car and am waiting to see how much this will cost me. "

" No problem with hire. Quickest pick up I've ever had (covid helped with this as airport was very quiet). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANGELA - 29 August 2020

" Great service "

" Great employees on arrival when getting the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RICHARD - 28 May 2020

" Good service "

" All went well and I was even allowed to change my drop off place "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - 24 March 2020

" Auto Europe need to state on the booking that all personal information must be submitted no later than 72 hours before collection. I submitted my information online 24 hours before and it was not processed when I arrived. With the two problems encountered I wasted 1.5 hours of my time. "

" The voucher from Auto Europe stated that the car was to be collected from Terminal 1. I went there and was told that as i had submitted my flight details the car was in the arrival terminal 4. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CORNELIS - 14 March 2020

" Good site, easy comparison of rental companies and very competitive prices "

" Very good experience. Good car, friendly personnel and quite efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MARTIN - 22 January 2020

" Autoerupe is great! I will never choose Interrent again. "

" They charged me €1.94 for local taxes, according to my voucher loca taxes were all paid. When I returned the vehicle they didn't give me any confirmation sheet, they said that I was going to receive an email shortly, after 3 day I have not received anything! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MADRID, ES - Reviewed by JOSE LUIS - 15 January 2020

" The final price of the reserved vehicle has not corresponded exactly with that indicated when I made the procedure online; the price has turned out to be slightly higher than expected as I have verified later with my bank "

" Favorable experience in general, I already knew the company from previous rentals "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ALVARO - 14 January 2020

" It was really nice. Good car, staff explained everything (conditions, terms, fees...) Although the had not got car I expected they had given me a similar category car. Only I missed GPS system but... having a smartphone would be enough. I really have in mind this company for next time "

" It was nice. Maybe there were not car that I expect but they gave me a good car. There were not ayn problems at all in check out, car or check in. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FERNANDO - 08 January 2020

" As always with AE, I got a good service at a good price. Renting cars with AE is quick, easy, and you get better prices and s spot-on service. "

" Everything went quick and smooth, so it was a very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ADAM - 01 January 2020

" Good experience with auto europe "

" Extremely unhappy about being charged for damage that wasn't mine and the person taking the vehicle refused to Look at the evidence I had the damage was already there. It was recorded incorrectly when I picked up the car but that is not my fault "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL ANGELO - 28 November 2019

" Enjoy using auto Europe. "

" Quick and easy to pick up and drop off. No fuss.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 22 November 2019

" Trouble free efficient operation. "

" Confused information regarding the pick-up area which is congested and very poorly signed. Otherwise trouble free and efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by PAUL - 18 November 2019

" Good "

" Very good experiences except we had to wait for 45 minutes for the shuttle bus on pick up and for 30 minutes on drop off. This is not the same as the 15 minutes advertised. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CRAIG - 15 November 2019

" Reliable and trustworthy with good quality and condition of vehicles "

" The AVIS staff were very friendly, helpful and not at all 'pushy' when it came to up-selling my rental. I would definitely use them again across Europe, as I have done before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - 15 November 2019

" Within expectations "

" The counter need more staff, there were just 3 persons at the and at least 10 customers waiting. The staff made their work very well, but it looks like they were overwhelmed by the amount of customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VIRGINIE - 06 November 2019

" As usual very efficient and straightforward. "

" Very friendly and helpful staff. Very straightforward pick up and drop off processes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by RALPH - 27 October 2019

" Very pleased. All went well. Staff & vehicle good. No long wait time's. "

" Very smooth, no issues. Very pleased we didn't have to wait too long to check-out or check-in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VICTOR - 16 October 2019

" No comment "

" Flight was delayed and there was no one at the counter, other rental companies were present. Had to book with another company in the end. I would like a full refund for the rental please "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by EDWARD - 06 October 2019

" Inevitably Auto Europe has little control over the hire company, in this case Europcar. I have used Auto Europe several times, but frequently find that my arrangement with Auto Europe seems to have little meaning to the hire company (apart from making a basic reservation). The hire company's agents take little notice of what the hirer has arranged with Auto Europe, are very persuasive in promoting additional insurances, and frequently provide a car which barely meets the anticipated standard. I rarely feel I'm getting what I wanted at the price I thought I was paying. "

" Our experience in collecting the car was not good. 1. On arriving at the counter, I was told that my booking (Europcar ref. 1111491606) had been cancelled; and then that another booking had been made for me (ref. 1111513430). I have no idea how this had happened. 2. We had booked a car with GPS, and were told there was only one available: when we got to the car, the infotainment interface was all in Russian; once we had worked out how to change it to English, the display said there was no GPS fitted and that we should use Apple CarPlay; fortunately we had an iPhone. 3. Existing minor damage to the car had not been documented. 4. On exiting the car park at Madrid Barajas, we reached a multi-lane exit barrier but had no exit ticket so had to seek help from the operating staff. Europcar should have told us about this / provided an exit ticket. 5. I have now seen a charge from Europcar on my credit card bill, which may be correct (I did take out extra insurance) but I have no way of knowing how Europcar have arrived at the figure. >>> All this makes for a less than satisfactory experience. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MADRID, ES - Reviewed by MICHAEL - 04 October 2019

" Ok "

" Only interested in up selling. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 28 September 2019

" Have used Auto Europe many times and will continue to do so in the future. "

" Very satisfied with the vehicle provided and the friendly and helpful staff at Sixt Madrid Airport. Will use Sixt again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SANTIAGO - 28 September 2019

" I am very happy to recommend auto Europe to anyone hiring a car cheap and convenient "

" Good services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PETER - 22 September 2019

" Easy collection and drop off, great car, good price. "

" Very good, fast, no hanging around. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL - 13 September 2019

" Failed to send email. Confirming full tank and no damage "

" All ok "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by TIM - 11 September 2019

" Great as always "

" Very good overall, great price, good car. Only problem was that the car was not insured to drive in Portugal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NATALIE - 03 September 2019

" I have rented cars for over 19 years and I have never encountered this issue. I will never use this company ever again. "

" It was a complete nightmare, the light for the oil came on less than 24 hours. Road assistance called a tow truck, the gentleman filled the car with oil (it clearly hadn't been checked) the car didn't have any oil, it was below the minimum. After filling it with car with oil the light was still on. The gentleman from the tow truck said he would have to call road assistance again. He spoke to them and they then advised me that he would have to take the car and I would have to go to Madrid (from Galicia, over 600km) to get another car. I refused to let him take the car. I emailed firefly to no avail. They called me 10 days later. All the phone lines were either busy or dead. I called autoeurope and the advisor said there was nothing he could do... After reading online I saw that the specific make and model, could drive between 50 - 100km after being filled, if the light was still on after that, then it would be an issue. I didn't use the car for three days! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by DOMINIC - 02 September 2019

" See above "

" Awful car collection experience- 45 minute wait for no obvious reason. The other car hire desk staff from Avis etc were laughing and offering to serve the Enterprise customer queue!! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CLEO - 30 August 2019

" See above. "

" When we arrived at the desk, the first thing the assistant did was try to upsell us to an Audi. We had booked 'opel Corsa or similar'. When we declined the Audi, we were told that the only available car was a Fiat panda. They said it was in the same category as the opal Corsa but, having hired many opal Corsa in the past, I can say that a Fiat panda is nothing like the Corsa! It was tiny, underpowered for a family of 4 and of course could only for one suitcase in the boot, making for an uncomfortable journey. Very disappointed. I chose Europcar even though it was more expensive than other companies, thinking we were less likely to be ripped off by added extras, but this has turned out to be the worst car hire experience I've had. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MADRID, ES - Reviewed by DUNCAN - 07 August 2019

" My last rental with Autoeurope, the rental company unilaterally cancelled the booking but the efficient Autoeurope staff saved the day by organising an alternative. This gives me some confidence that if Budget have not rectified their error, Autoeurope will help resolve the issue. "

" There was no paper contract, it was sent by email, but I don't have roaming and hence did not have access to email. I was not expecting to prepay fuel, but was still charged a deposit. At drop off, the staff made a mistake and I was charged nearly £40 euros for fuel even though the tank was full! I asked for a paper receipt, and so the mistake was noticed, but if I had to wait until I saw an email, I would not have been able to challenge the charge at the time. I am still concerned whether the situation has been properly rectified, but previous experiences with Budget have been great, so hopefully all is okay now. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MADRID, ES - Reviewed by PAULINE - 06 August 2019

" Auto Europe always have the best prices, including good value excess insurance. Clear easy to use website. I have used them regularly for last 15 years for business and pleasure. "

" Quick and easy pick up and drop off. Friendly staff. Everything well explained at pick up including extra insurance which was not pushed on me. Excess block on credit card immediately released fully on return. Car new, low mileage and clean. I got an unexpected upgrade. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by LEVENTE - 06 August 2019

" Auto Europe - very good service, good rental conditions "

" long waiting times at pickup and dropoff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MADRID, ES - Reviewed by ANDREW - 15 July 2019

" The disappointment of having a great deal become a ridiculously expensive one was terrible, and really soured the trip. "

" I got what I thought was a good deal, when I got to the desk I was told I didn't have the extra insurance which I was aware of, they then said they would not just block 1100 euros on my credit card, but actually remove the payment from my credit card and this would be reimbursed, not when the car was returned to them, but a month later, by which point I would have to pay for credit card fees. This is unacceptable and something I have never had to deal with in all my time renting cars whilst abroad. I will NEVER be using interent or goldcar again, and highly unlikely to use auto europe as a result. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MADRID, ES - Reviewed by GUILLAUME - 11 July 2019

" Poor staff at counter; no eye contact; At drop off, no space for car to park; just handed the key; was not able to get my car checked and contract back to close the paperwork. I am still expecting a final confirmation. "

" Poor staff at counter; no eye contact; At drop off, no space for car to park; just handed the key; was not able to get my car checked and contract back to close the paperwork. I am still expecting a final confirmation. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MADRID, ES - Reviewed by SIMONA - 04 July 2019

" All good ! "

" Really efficient and hard work staff. Car and overall service was very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 14 June 2019

" The price you quoted should be the price I pay "

" Got charged more on arrival "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by THERESA - 09 June 2019

" I enjoy using auto Europe but sometimes the experiences with the rental can be a bit of a hit and miss. "

" Before this experience, I have highly recommended SIXT. However, in this rental, there were additional charges like "premium location" charge which I thought should already have been included when I made the booking. Also, I'm not sure a Toyota is "similar" to an Audi. Lastly, the mileage recorded for my pick up was 200km off from what was shown on the odometer. Thankfully they did not charge me for extra km. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEVIN - 07 June 2019

" Very good. "

" Compared with several other rental companies that I have used this was hugely impressive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LOUIS - 05 June 2019

" Vehicle itself was excellent. Staff in Madrid were not brilliant and the staff in Malaga were better but unable to understand / explain why we had been charged that much. "

" Staff at collection did not seem to know what they were doing: we paid more than we were expecting to (95 euros) and then took 10 minutes to find the vehicle which was nowhere near where we had been told to find it. Upon delivery at the other end we were charged again and because we had no receipt for cash payment at collection and it was not on system we were charged a further 140 euros, totalling 235 in total. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARK - 05 June 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IAN - 17 May 2019

" Polite and efficient, and the car was excellent. "

" This rental went without a hitch. Good car(upgraded) and efficient service. Wish it was always so! Well done Budget Madrid! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ABDULRAHMAN - 10 April 2019

" I just wonder if I have paid the full insurance with autoeurope and if yes why did the car provider declined that and informed me that I've paid partial insurance and I paid extra around 320 euro for full charge. Would you be kind to review my insurance policy and if I'm eligible to refund my money, I would appreciate it very much. "

" Overall good staff and cooperative, but I've concern regarding the extra charge for full insurance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIVE - 01 March 2019

" Very positive, from pick up to drop off "

" The entire car hire experience with Interrent at Madrid Airport was very positive, I would recommend the company without reservation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN PETER - 26 February 2019

" I was upset to find I was charged 30 euros because the car was dusty,. Spanish roads are dusty - I do not expect to be penalised for this. I will be contacting Trip Adviser and expressing my dissatisfaction "

" I was upset to find I was charged 30 euros because the car was dusty,. Spanish roads are dusty - I do not expect to be penalised for this. I will be contacting Trip Adviser and expressing my dissatisfaction "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MADRID, ES - Reviewed by CAROL - 20 February 2019

" I was stranded with my family. I am disgusted with your company and will never use you again. "

" Shocking. Myself, my husband and child arrived in Madrid via Norwegian flight from London Gatwick. You had the flight number but, when we arrived at the desk at 2 minutes passed midnight you had already closed. You left us stranded at the airport with no choice but to go to enterprise!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by PETER - 18 February 2019

" Cheap but not at all cheerful. The car was fine but it was the appalling treatment when we returned the car "

" We were treated very very badly when we returned the car. We did return it late, but we had been told before we took the car that the daily charge was £29.99. We were charged £37.99 by the very rude guy who dealt with us. He told us that the charge for late return varies day by day. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MADRID, ES - Reviewed by PAUL - 10 February 2019

" Provided an upgrade to a premium car for free "

" Very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 24 January 2019

" pleased overall "

" good service, very good price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by HAROLD - 15 January 2019

" Straightforward "

" Received a good deal being January, and everything was very smooth at the pickup and drop off of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEVIN - 10 January 2019

" Staff were excellent and the car was very good. "

" Very helpful staff and a complete contrast with my appalling experience with Keddy in October. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FRANCESCO - 03 January 2019

" 5 * "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NIGEL - 02 January 2019

" Always a smooth experience when booking through Auto Europe. "

" Long wait at reception on picking up car. Pick up from airport only once every half hour. Apart from that a very good experience. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by CLEMENT - 30 December 2018

" Good value for money experience "

" Value for money and there was some existing damage to the car but did not take away from the overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADRID, ES - Reviewed by STUART - 12 December 2018

" All was fine,as I expect. "

" Friendly staff,helpful and pleasant "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by MARIA TERESA - 05 December 2018

" Happy to use Auto Europe again as their prices are very competitive but was let down by interrent. "

" I was made to wait about 30 minutes at the counter to pick up the car because it wasn't ready. On my return I parked the car in one of the inter-rent designated spaces and was told to move it nearer to the office in the car park by the same person who then walked to where I moved the car in order to check it. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 27 November 2018

" Excellent service "

" Good all round service and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIFFORD - 08 November 2018

" good "

" Took too long to pick up car. But overall a good service. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MADRID, ES - Reviewed by JAMES - 06 November 2018

" I spoke to a very helpful member of Autoeurope staff who advised me well when I couldn't get hold of Ok Rent, and did actually manage to get me through to someone. I will still choose a rental company through Auto Europe; however, next time I will be more careful about which one. "

" The person we spoke to at the counter was verging on rude, and the customer service number provided did not work when we tried to get hold of them to report some damage we had noticed which had not been reported initially (the while right habd sude if the car had been scraped when we received it). When I did get through to them via Auto Europe, the customer service representative put the phone down on me when they said they were putting me on hold. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MADRID, ES - Reviewed by NICHOLAS - 05 November 2018

" call centre staff very efficient and helpful "

" helpful staff, did not insist on buying extras. Paper work reasonably quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANDREW - 02 November 2018

" The staff were very helpful and went out of their way to assist. It was a very good car hire experience "

" The initial car was in very poor condition with almost smooth rear tyres and lots of body damage and over 95000km. They kindly changed the car although it involved a 30 min wait, the replacement car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DEBORAH - 01 November 2018

" Overall it was very good and we would use you again. "

" Good prices for rental and good pickup time from reception desk with small queues, only thing was our car hadn't been cleaned very well before we collected it. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by LACHLAN - 29 October 2018

" there are so many catches in the rental system, this is so the company can charge extras at pick up or drop off, the pick up staff try to scare the hell out of drivers so that extras are added and paid for, why can't you do a good cheap straightforward rental service. Drivers don't abuse cars, in general, but there are so many pitfalls with rentals like this "

" drop of process took a long time, difficult to get the man to check the car, the car was not adequately checked at pick up so damage was not marked and had to be pointed out to the staff in the pick up area "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 6

MADRID, ES - Reviewed by SANDRA - 27 October 2018

" Straight forward "

" Easy, friendly, very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RHOSLYN - 16 October 2018

" Poor, the pick up was a complete waste of time. and the threat of a 900 euro 'fine' made me think of not wanting to rent a car in the future. "

" Keddy had *No* visibility at Madrid airport. We had to go to the information desk, thry had no idea and had to search the internet to find that it was with Europcar. At Europcar we were shooed off to an outside office. The process at the Keddy/Europcar desk was poor. I had to reiterate most of the info I had already given you as an agent... Why not have a simplified, unified process to enable people to just pick up and go? As an agent I'm sure you could lead this discussion with the companies. I don't want to spend 30 minutes in a queue and then 20 minutes going over info I've already give you, or could have given you when I purchased the car rental. Please sort it out! The threat of 900 euro 'fine' for the slightest mark on the car made the whole experience a nerve-wracking time. That the car had a number of unrepaired marks on it did not give me confidence that the whole 'fine' issue was not some kind of money making racket. We were given a Ssayong Tourismo which has no NCAP rating... Hmm... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JOHN - 11 October 2018

" The booking process was straightforward except I couldn't find anywhere to state that a second driver would be on the hire agreement, and having to do this at the point of contact wit Inter-rent, slowed down the checking in process. "

" It was difficult to locate the Hire car desk in the terminal, as it was not in the Arrivals level but on the Departures level - very odd! It was also difficult to locate the Hire car in the car park. Little signage as to where Inter rent were located and not many staff around to ask. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ANDREW - 09 October 2018

" Felt physically ill after being on the reciving end of your trick "

" You screwed us with a classic con trick. If we had it on tape... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by MICHAEL - 09 October 2018

" I would have appreciated a detailed local map of the airport rental parking and access to it. Traffic circulation around Madrid airport is complex and signage guiding drivers to the correct entrance is poor. Such a map would be useful and allow your handover representative to explain the access in more detail and also advise on accessible local fuel stations. "

" Excellent car and good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MICHAEL - 07 October 2018

" Everything worked great! "

" It was great and smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SIMON - 06 October 2018

" Competitive rates, good vehicle but poor pickup and drop off procedures. As a regular customer of auto europe and Interrent at other locations, this was frustrating experience and would not be acceptable to customers with time constraints on arrival or departure from an airport location. "

" Exact location of desk in Madrid T1 should have been made clearer, i.e. it is on a different floor to all other car rental companies. Very slow service at desk - understaffed. Instructions about where to collect car keys unclear. Drop-off painfully slow involving not only procedures in parking area but also at service desk inside T1 "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DENIS - 04 October 2018

" As above "

" At pick up there were a lot of extra charges and an amount of pressure to take out. I had additional insurance taken out in the UK. We did pay for breakdown an amount of €89 but only after the desk staff's hard selling. The car did have some damage to the front light and lots of scratches which we discussed when we picked up the car but it give an element of worry that we would be charged for this. However he signed for the damage. On drop off there were no issues "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADRID, ES - Reviewed by JOHN - 01 October 2018

" Directions for returning vehicle - poor signposting - had to enquire at Europcar office where to park car. Signs at Madrid airport not very good. "

" Very quick for pick up and very helpful staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MADRID, ES - Reviewed by ROGER - 29 September 2018

" The long wait to get the car is a problem. You need extra staff on the desk at peak times, or simplify the pick up process. The two members of staff spent a lot of time typing information on their computers. Information which the person picking up the car could have entered at the time of booking, and probably did! "

" Pick up was very slow. I waited in line for 40 minutes. This is because everyone renting from OK at Madrid airport arrives on a shuttle bus together. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 29 September 2018

" would recomend teh cars and service "

" very good service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL - 27 September 2018

" All in all, quite good but very difficult to find the desk in Madrid Airport. Much depends on the response regarding the binoculars I left in the car. If I get them back I will be delighted and they will certainly get a strong recommendation from me! "

" Difficult to find desk in Madrid airport because it is not with all the others so we wasted a lot of time looking - but efficient when we actually found it. Unfortunately I left my binoculars in the car. I have contacted their customer services and if I get them back I would give them a very strong recommendation. If they do not respond at all I will not recommend. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MADRID, ES - Reviewed by IRINA - 27 September 2018

" Cheapest prices here "

" The service & car are really good. Thanks Just 2 notes: 1. Full cover insurance is too expansive - 21€/day. 2. There is a km limit - 150km/day "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JACK - 25 September 2018

" Booking was all good but not much transparency about how the pick up and drop off works. "

" Booking and price was great but picking up the car took a very long time, completely unnecessary. When I picked up from Europcar I had checked in my details before hand and it took maximum five minutes. Drop off was a little bit annoying because we had to wait for a person whilst we were urgently needing to get to our flight. Car and value was very good. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADRID, ES - Reviewed by WILLIAM - 24 September 2018

" Overall rather disappointing because InterRent were mainly responsible for it taking over 1hr30m from my flight actually landing and finally departing. In my own experience 1 hour is more than enough at most European City Airports! "

" Location of their check-in desk far removed from all other Car Hire Companies and inappropriately sited in the "Arrivals Hall"in front of congested Flight check-in! Signs in the Car Park Area very poor. Long wait for car to be checked on return. Staff however were courteous. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by WILLIAM - 22 September 2018

" Think that I have explained enough already on my comments at the Madrid Airport, and my next letter will be to Avis in Madrid 28050 "

" WHEN I had booked the car on the internet, I thought that I had no more to do than sign paperwork, and head off with the car. It was a nightmare. First of all, they had only 1 person on duty, and had to wait for around 30 minutes to get any service for their Madrid airport desk (Terminal 4) Then they tried me to upgrade the car to which I replied NO, and do this more than once to confirm that NO means NO. They they pushed me to take maximum insurance cover, and they rattled off various prices for insurance, e.g. windscreen, super damage waitver and 'additional products - whatever that is meant to mean. Then they added a location and surcharge to the REntal agreement number 824926931 and there was never mention of this whilst talking to them at the desk. Was then asked to sign the paperwork on 2 pages without any explanation except for the fuel on return to be full up, or charge me Euros 66.84 Then were advised again that we would get an upgrade with a sat nav, which we never asked for , nor did we want this, as had our own Sat nav taken over from the UK. This was absurd, and I have no idea on how much extra we were being charged for this 'supposedly extra'. Also, at no time, were we advised that the car had 7 damaged parts on the car, as never shown this by anyone, and also the front right wheel of the car had an illegal type as it was below the minimum depth of team. So after 20 minutes, i was allowed to go to their official desk in the car park and had to wait a further 20 minutes to get the keys of the car, and never once were given a viewing of the car for damage etc, nor how to work the sat nav, which we did not ask for either. It was 2 days before we spotted the 7 problems with the car, and could believe that this was being offered to us 'as an upgrade'.. Totally disgusted with Avia/Budget and had not used them in the past, and I will contact them directly with my complaints, and will never use them again, as well had to pay an extra 535.36 euros less 66.64 for diesel plus 257.96 for my initial payment when I had booked the car. That is aorund 900 euros for a 2 week hire, and this is my complaint to the boss at AVis from Madrid airport Terminal 4, and yet I did not get the car I had asked for. Terrible service from what is supposed to be a professional company within Europe. I will be looking for a massive refund from Avis/Budget. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MADRID, ES - Reviewed by CHRIS - 20 September 2018

" Please with overall service, will use again on future trips "

" Very pleased with service received during pick up and drop off. Staff polite and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANTHONY - 16 September 2018

" I would not recommend any car hire company. They all seem be playing the same game of adding on extra fees when you pick-up the car. As for the advice we received to contact Auto Europe when you arrive at the desk to pick-up the car - how practical is that when you are in a line of people all wanting to get on the road as quickly as possible. No complaints about the staff at the airport - they are just doing a job. Its the whole system that needs sorting out. Sorry for the rant - I'll try to book public transport in future, despite the inconvenience. "

" As always, the car hire is the worst element of the holiday. One day a company will advertise an all inclusive price, with absolutely everything included that you can pay in advance. Is it that difficult? "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADRID, ES - Reviewed by EDWARD - 09 September 2018

" All in all a very simple and easy pick up and drop off .The car was perfect for our trip. "

" The only issue was not having a sat nav point for the return of the vehicle.However that was probably down to my lack of knowledge of Madrid airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VINCENZO - 08 September 2018

" I am negatively biased by the experience with interrent "

" The car had plenty of obvious damages, while the report had no damage marked. I had to ask for the damages to be marked before setting off. Upon returning the vehicle I was given no receipt and told I'd receive one via email, which of course I was never sent "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MADRID, ES - Reviewed by ANTHONY - 07 September 2018

" Returned the vehicle with a full tank of fuel on the 31 August and still not received a refund for the fuel. The refund amount €156.98 plus IVA. "

" At collection Car was damaged and not clean. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MADRID, ES - Reviewed by AFIF - 02 September 2018

" Overall good experience. Very competitive price "

" Friendly but under staffed "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by STEPHEN - 31 August 2018

" As above - somewhere it should mention which credit cards are accepted by Centauro. We've used other rental companies before and AmEx was never an issue. "

" This feedback is a complaint as I wasn't happy with the rental. While the car and Centauro itself were great, nobody mentioned that they don't accept American Express credit cards. As it was impossible to use another holder's credit card we were forced to take insurance at £20 a day which increased our rental price by %1000. We wish we had known that Centauro did not accept American Express beforehand, we would have taken MasterCard or Visa credit card with us. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 29 August 2018

" I've used you for 15 years, the car was in the worst condition. Normally they're great. Suspension made odd noises. a bit worrying. "

" Long queue, waited for one hour. Car quite old and battered, 100,000 km on clock "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADRID, ES - Reviewed by KEVIN - 28 August 2018

" No particular issues with Autoeurope - but you really should not associate yourselves with organisations that have unfair and worthless terms and conditions at excessive cost to customers. "

" The policy terms and conditions relating to breakdown cover were not clear to me at the time of booking. Breakdown cover is included by Interrent - but only in the event that there is something mechanically wrong with the vehicle - not if I run over a small sharp object on a public road at 120kph and then the tyre bursts. I was therefore pressured to take out interrent roadside cover at 80euros otherwise if I had such a problem I would be left without a car. I would be very interested to see number of claims in the cases of fault with a car - I do not believe this type of claim will have ever happened given that cars are unlikely to be over 6 months old- a rip off. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADRID, ES - Reviewed by ZIA - 23 August 2018

" Very delighted "

" It was a good experience. Counter service was good. I dropped the car off and it was just after 7.0 am but kiosk was not opened. I wanted the car checked over because I left the car in unmarked codition. I would definately recommed Keddy as a hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by OLGA - 22 August 2018

" The guys from pick up and drop off quiet friendly. "

" The car was very dirty when i picked it up. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADRID, ES - Reviewed by STEPHEN - 22 August 2018

" Excellent service. "

" Excellent service throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DUNCAN - 20 August 2018

" I have more confidence booking with AutoEurope than I have going direct. "

" I have always found Interrent to be great value...until now! I was bordering on rejecting the vehicle, but the In/out staff did a good job of reassuring me it would be okay, despite my confidence being shaken by the surley counter staff that processed my voucher. In this case I suppose I got what people expect from Interrent, it is just that I have previously found them to be so much better than that. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MADRID, ES - Reviewed by FELIX - 10 August 2018

" Read your emails "

" I have written to both yourselves and Interrent to which I have not received a reply "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by RICHARD - 08 August 2018

" Terrible "

" Despite booking a car for travel into Portugal I was told this wasn't possible unless I paid an additional £400 insurance. I had no choice but to pay. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOANNE - 06 August 2018

" Auto Europe actually pretty good with info and voucher etc however, if they don't feedback good service/price level with their partners, they will not get many return customers as the customer sees only the partners poor customer service and impact of such long waits. "

" On pick up, desk had queue of people waiting and 2 members of staff. Although they had waited a long time, one staff member then left the desk for 30 mins despite the long queue, presumably to have a break. We waited 45 minutes to be served. After following v poor instructions to find the car outside the terminal, the car we rented had very large scrapes down each side. I was glad I had taken out full insurance. €300 deposit has not get been returned onto my card although the person at drop off said it was cancelled. I will be in touch very shortly if this doesn't get credited back onto my card by Wednesday. Whole family said 'appalling service' we will go to another user next time, even if more expensive. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MADRID, ES - Reviewed by CAROL - 04 August 2018

" See above. "

" Very poor directions to actual pick up point in the car park. Pitch black as late at night. The car was covered ( more than 40) in very large scratches, non was pre marked on the paperwork. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADRID, ES - Reviewed by JOHN - 24 July 2018

" Very good experience overall. Would use them again. "

" Very good service at collection and great condition of car. At return very quick just dropped keys. Now just waiting for the money that is held on card for fuel to be returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DARREN - 23 July 2018

" Used several times and never had a problem "

" Very wuick and efficient service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by JEREMY - 22 July 2018

" Grim, frustrating, very lengthy. I spent a fortune calling your UK office when the attendant said he has no record of the booking. It took more than one hour to collect an old and dirty car. "

" I was expecting a Mercedes. I ended up with an old Nissan Qashgai that the attendant tried to charge me more for. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MADRID, ES - Reviewed by ROBERT - 18 July 2018

" No particular comment to make. I have used AutoEurope for several years and generally got a good service. "

" Poor directions to pick-up desk at Madrid Airport. Even if the location is temporary, adequate signs should be in place - we were directed to the bus park, which was at the other end of the car park from the office. Car was one of those awful 'crossover' things (Renault Captur) rather than a saloon or hatchback (example shown when booking was a Seat Leon, which would have been preferable). "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MADRID, ES - Reviewed by TIM - 14 July 2018

" A complete disaster, ruined the first day of my holiday, the staff and customer services were completely useless, and in some cases rude. "

" A complete disaster, ruined the first day of my holiday, the staff and customer services were completely useless, and in some cases rude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

MADRID, ES - Reviewed by ELISA - 10 July 2018

" . "

" Took two hours to get the car when we arrived at the desk, mostly due to the inefficiency of the representative. Forced to get an insurance from Ok rent even though I had supercover with Autoeurope. Same queue for check in and drop off, which meant we had to wait a long time for a quick drop off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERTO - 05 July 2018

" The price and easiness of the booking cannot be beaten. "

" Friendly honest stuff at the airport counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by SALLY - 04 July 2018

" No particular issues. "

" Re finding the particular office in Madrid: further detail about finding the office would be useful ie it is accessible via the station, downstairs, etc. Also the name Dollar is not shown in the office window; a simple written sign would be better than nothing, as not everybody is aware of the association with Hertz. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MICHAEL - 29 June 2018

" Overall fine. "

" There was a problem with the bonnet catch which came loose on three occasions during our trip. We did not have an opportunity to visit an Interrent location to have it examined, but reported it to the agent on returning the vehicle and he said that it would be repaired. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by VARUN - 25 June 2018

" Pointless service "

" They took an hour to deal with another customer. Have to ditch this booking and make a different booking. Totally bad. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by SEBASTIAN - 23 June 2018

" No happy with ok rent a car Very disappointed "

" Left key in hire car. Contacted ok rent a car on many occasions to check and arrange keys to be sent to my home adress. Had no replay via email or no has been given multiple phone numbers and everyone just sent me somewhere else. Very unsatisfied "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by COLIN - 22 June 2018

" We had several problems with the vehicle provided which was a Dacia Lodgy 7 seater people carrier. We had asked for an Astra/Leon sized vehicle knowing that we would be driving on narrow country roads. We were supplied a very large vehicle, having been told that what we had booked was unavailable and we could not downsize to an Ibiza sized car. The Lodgy was not very pleasant to drive and used a lot of fuel, giving approx 30mpg overall, which is very poor consumption. Finally and most important, the service light was on when we picked up the vehicle in Madrid, and remained on for the whole trip. Whilst we had no problems with the vehicle mechanically, this did mean that the vehicle had not undergone the safety checks e.g. of the condition of the brakes that are carried out in a service. It does not inspire confidence in Interrent or Auto Europe to find that they are hiring out cars which could be unsafe "

" The business side of things caused no problems, however there were other issues. We had several problems with the vehicle provided which was a Dacia Lodgy 7 seater people carrier. We had asked for an Astra/Leon sized vehicle knowing that we would be driving on narrow country roads. We were supplied a very large vehicle, having been told that what we had booked was unavailable and we could not downsize to an Ibiza sized car, which would have been fine for the two of us plus our limited amount of luggage. The Lodgy was not very pleasant to drive and used a lot of fuel, giving approx 30mpg overall, which is very poor consumption, costing us significantly more than we expected. Finally and most important, the service light was on when we picked up the vehicle in Madrid, and remained on for the whole trip. Whilst we had no problems with the vehicle mechanically, this did mean that the vehicle had not undergone the safety checks e.g. of the condition of the brakes that are carried out in a service. It does not inspire confidence in Interrent or Auto Europe to find that they are hiring out cars which could be unsafe. I have repeated these comments in 5 below "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADRID, ES - Reviewed by ANGEL - 20 June 2018

" I will recommend Interrent as a low-cost company knowing the potential extras and will recommend Auto-europe as a very realiable car rental specialist. "

" Good value for money but quite agressive when selling the additional products; i.e. insurances, breakdown... The drop-off personnel is very helpful when checking the car and before departing as well to make sure the condition of the vehicle is as described and any damage not listed is recorded in advance. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by CHRISTOPHER - 15 June 2018

" Xx "

" Very good experience. No hassle with my not taking out CDW waiver insurance or with returning car (which was checked on return and invoice issued). Although it is 'off Airport' the delay caused by awaiting shuttle is partly offset by lack of long queue in office. Only criticism is that staff, whilst pleasant, were a bit slow. But this is a minor complaint. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ROBERT - 09 June 2018

" Very bad experience. The were just waiting for someone who didn't have full cover to charge them for windscreen repair knowing full well that they had no intention of getting the repairs done. They showed me three tiny marks but we were not hit by any stones during the travel. "

" there were tiny, miniscule marks on the windscreen and they want to charge me $85 Euros for fix them because I didn't take out the full cover. but I know that they won't get them fixed and what is more they knew exactly where they were so they were not new "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MADRID, ES - Reviewed by PETER - 22 May 2018

" No issues "

" Our flight was delayed meaning that we arrived after midnight. On the plus side the counter was still open and we were able to hire a car. On the minus side we were charged an additional 40 Euros for arriving late, which seems excessive. The vehicle was also in fairly poor condition meaning we had to check it very thoroughly and make numerous marks on the condition report. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADRID, ES - Reviewed by PETER - 18 May 2018

" A good experience apart from the insurance side, far too complicated!! "

" Ok Rent was ok but only ok. I had already opted for the insurance upgrade with Auto Europe, but was told that it didn't really cover the car with them, I had to book insurance separately with them, then the hard sell. To be honest hire car insurance with most car hire companies is CRAP, you lot just make it far too complicated to suit yourselves!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NEREA - 17 May 2018

" They were very helpful but I think that a 24/7 service will help to avoid future problems with rental companies so problems could be solved on the fly. "

" Interrent wanted to charge me 60 euro a minute after 23:00 when the rent was meant to start at 23:00, even if there was somebody in the office to start the paperwork. They gave us a car a category lower than what we booked (mini rather than standard) and tried to charge us 80 euro to have a standard car. They did not check the car with us and gave us a car with several damages while the form showed no damage at all in the car. We had to take pictures of everything that report the issue to autoeurope. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MADRID, ES - Reviewed by FIONA - 16 May 2018

" Lovely car, worked well and very comfortable for touring round central Spain "

" The service went well though pick up was slow and the rep tried to up-sell us a lot of extras which we didn't want. Otherwise it was great. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by HARRY - 16 May 2018

" mainly good "

" mainly good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MATTHEW - 16 May 2018

" The service in Madrid was unacceptable and I have complained about it to your staff at the drop off in Seville (who, by contrast, were excellent). It took 40 minutes from arrival at the desk to depart with the car, yet we were being served for 35 of those minutes. The man at the counter would wander off and ignore us, take phone calls and was incredibly slow. The only other member of staff (two staff is insufficient, given that they both fill in forms and escort customers to staff, meaning that the office is regularly unattended) served three people in the time our man took to serve us. The type of car we had requested, an SUV, was not available. We were given an upgrade, although it was not the type of vehicle we wanted. For the entire trip we had warning signs that the oil needed changing, which turned into oil level low. From day 3 we had warning signs that the tyre pressures were low. We don't think the car had been properly prepared for hire. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MADRID, ES - Reviewed by LUCA - 15 May 2018

" If you have a problem, likely you wont get it resolved. I could bot even pick my car up! Shame. "

" Very unhelpful. Had a problem and no one could help me. Neither helpline nor at thr counter. Interested onlybin selling the rental. Support is an optional. Very very disappointed. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADRID, ES - Reviewed by KEITH - 03 May 2018

" More than happy to use and recommend AutoEurope again. "

" Everything went very well. Staff very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CHRISTOPHER - 28 April 2018

" In the past very likely, but the last two rentals have been highly problematic. "

" The pick up process too way too long. They only have a counter in T1 (we flew into T4). The paperwork took 20 minutes to complete. They didn't have the type of car we had booked. The car was located 10 minutes walk from the desk. The car was of a terrible standard. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by JOHN - 18 June 2015

" fair price and easy to use website "

" very nice staff trhougout service, quick and easy compared to previous car hire experiences "

MADRID, ES - Reviewed by DAVID - 17 June 2015

" very useful that they spoke our language "

MADRID, ES - Reviewed by JOHN - 16 June 2015

" GPS rental charge is excessive and heavy accent of navigator made less useful. "

MADRID, ES - Reviewed by ROBERT - 07 June 2015

" Very slow collecting the car on arrival as only one desk was open. "

" See above. "

MADRID, ES - Reviewed by JOHN - 02 June 2015

" I used Firefly, and did not see Auto Europe other than paperwork. "

" Always an experience!! Queues and waiting. Endless selection of vehicles offered. Questions on charges not answered, until the paperwork is printed out and all is revealed. "

MADRID, ES - Reviewed by NICHOLAS - 02 June 2015

" You pick up keys from the Hertz desk. There is no sign for Dollar. The car I got was better than I paid for, although I booked a mini mpv for the boot space and ended up with a saloon (luckily with a huge boot). When returning the car, the Hertz man said the tank wasn't quite full so I had a nervous 10min drive to the petrol station while my wife and baby waited in the car park to put in 4 euros diesel. An option for them to fill up and charge me would have been helpful. "

MADRID, ES - Reviewed by DANIEL - 01 June 2015

" When collecting the car we told Firefly that we believed it had been involved in an impact prior to us renting it; they said the damage was normal for Madrid. The front right side tyre must have been damaged before we rented it. The dashboard warning light suddenly came on a day after we had the car and there was a small bulge on the side casing of the tyre. We phoned Auto Europe for advice as no one at Firefly in Madrid would answer the phone. Auto Europe told us to continue to try to contact the Madrid Office but still no response. A mechanic at the local garage said the tyre was 'caput'. I took photos but Firefly were not interested. Surely Auto Europe has some duty of care for its clients as we rented the car through them. "

" Firefly, in Madrid, obviously do not check their cars thoroughly enough before renting them to the next client. We made them aware of several things including a significant impact at the front and a broken side mirror adjuster before we accepted the car. Our holiday was 160km away from Madrid. While we were away the dashboard tyre pressure warning light came on. We tried to contact the Madrid office, roadside and emergency numbers but no one answered the phone. When the emergency number did eventually respond they told us to contact the Madrid office. When no one responded we had to make a decision based on our safety to get the tyre changed at a cost of 85 Euros. When we returned to Firefly in Madrid they refused to accept our claim "

MADRID, ES - Reviewed by EDWARD - 01 June 2015

" Hidden costs. Insurance upon arrival offered at another £100+ to the cost of the hire, "

" Hidden costs. Insurance upon arrival offered at another £100+ to the cost of the hire, made my family and I feel unsafe with the insurance that came with the car. Pressured. "

MADRID, ES - Reviewed by MICHAEL - 31 May 2015

" Took too long to pick up the car. Approximately a wait of 45 minutes and then 20 minutes to give details, etc "

MADRID, ES - Reviewed by ADRIAN - 30 May 2015

" disgraceful and just out to inflate bill with extra insurance that was totally unnessasary. corrupt-put my wife on as main driver without a driving licence just to add insurance!!! "

MADRID, ES - Reviewed by ALEXANDER - 28 May 2015

MADRID, ES - Reviewed by MANUEL MARCELO - 27 May 2015