AUTO EUROPE MADRID, SPAIN Car Rental Reviews

MADRID, ES - Reviewed by WILLIAM - 24 October 2021

" I have used them a number of times and never had any problems with their service. "

" Very easy to deal with. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MANUEL MARCELO - 11 September 2021

" The car was right available, staff was friendly and helpful. The servidas fast, Efficient and stress free. "

" Friendly and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 01 October 2020

" Hire and hire staff was great but I unfortunately scratched the car and am waiting to see how much this will cost me. "

" No problem with hire. Quickest pick up I've ever had (covid helped with this as airport was very quiet). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by ANGELA - 29 August 2020

" Great service "

" Great employees on arrival when getting the car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by RICHARD - 28 May 2020

" Good service "

" All went well and I was even allowed to change my drop off place "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CORNELIS - 14 March 2020

" Good site, easy comparison of rental companies and very competitive prices "

" Very good experience. Good car, friendly personnel and quite efficient "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FERNANDO - 08 January 2020

" As always with AE, I got a good service at a good price. Renting cars with AE is quick, easy, and you get better prices and s spot-on service. "

" Everything went quick and smooth, so it was a very good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL ANGELO - 28 November 2019

" Enjoy using auto Europe. "

" Quick and easy to pick up and drop off. No fuss.. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - 18 November 2019

" Good "

" Very good experiences except we had to wait for 45 minutes for the shuttle bus on pick up and for 30 minutes on drop off. This is not the same as the 15 minutes advertised. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CRAIG - 15 November 2019

" Reliable and trustworthy with good quality and condition of vehicles "

" The AVIS staff were very friendly, helpful and not at all 'pushy' when it came to up-selling my rental. I would definitely use them again across Europe, as I have done before. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JUAN - 15 November 2019

" Within expectations "

" The counter need more staff, there were just 3 persons at the and at least 10 customers waiting. The staff made their work very well, but it looks like they were overwhelmed by the amount of customers. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by VIRGINIE - 06 November 2019

" As usual very efficient and straightforward. "

" Very friendly and helpful staff. Very straightforward pick up and drop off processes. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by RALPH - 27 October 2019

" Very pleased. All went well. Staff & vehicle good. No long wait time's. "

" Very smooth, no issues. Very pleased we didn't have to wait too long to check-out or check-in "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 28 September 2019

" Have used Auto Europe many times and will continue to do so in the future. "

" Very satisfied with the vehicle provided and the friendly and helpful staff at Sixt Madrid Airport. Will use Sixt again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by SANTIAGO - 28 September 2019

" I am very happy to recommend auto Europe to anyone hiring a car cheap and convenient "

" Good services "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PETER - 22 September 2019

" Easy collection and drop off, great car, good price. "

" Very good, fast, no hanging around. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by TIM - 11 September 2019

" Great as always "

" Very good overall, great price, good car. Only problem was that the car was not insured to drive in Portugal. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAULINE - 06 August 2019

" Auto Europe always have the best prices, including good value excess insurance. Clear easy to use website. I have used them regularly for last 15 years for business and pleasure. "

" Quick and easy pick up and drop off. Friendly staff. Everything well explained at pick up including extra insurance which was not pushed on me. Excess block on credit card immediately released fully on return. Car new, low mileage and clean. I got an unexpected upgrade. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADRID, ES - Reviewed by SIMONA - 04 July 2019

" All good ! "

" Really efficient and hard work staff. Car and overall service was very good. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEVIN - 07 June 2019

" Very good. "

" Compared with several other rental companies that I have used this was hugely impressive. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARK - 05 June 2019

" Great "

" Great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by IAN - 17 May 2019

" Polite and efficient, and the car was excellent. "

" This rental went without a hitch. Good car(upgraded) and efficient service. Wish it was always so! Well done Budget Madrid! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIVE - 01 March 2019

" Very positive, from pick up to drop off "

" The entire car hire experience with Interrent at Madrid Airport was very positive, I would recommend the company without reservation "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PAUL - 10 February 2019

" Provided an upgrade to a premium car for free "

" Very good value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 24 January 2019

" pleased overall "

" good service, very good price "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by HAROLD - 15 January 2019

" Straightforward "

" Received a good deal being January, and everything was very smooth at the pickup and drop off of the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEVIN - 10 January 2019

" Staff were excellent and the car was very good. "

" Very helpful staff and a complete contrast with my appalling experience with Keddy in October. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by FRANCESCO - 03 January 2019

" 5 * "

" Quick and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by NIGEL - 02 January 2019

" Always a smooth experience when booking through Auto Europe. "

" Long wait at reception on picking up car. Pick up from airport only once every half hour. Apart from that a very good experience. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by CLEMENT - 30 December 2018

" Good value for money experience "

" Value for money and there was some existing damage to the car but did not take away from the overall experience. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADRID, ES - Reviewed by STUART - 12 December 2018

" All was fine,as I expect. "

" Friendly staff,helpful and pleasant "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADRID, ES - Reviewed by DAVID - 27 November 2018

" Excellent service "

" Good all round service and good value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIFFORD - 08 November 2018

" good "

" Took too long to pick up car. But overall a good service. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MADRID, ES - Reviewed by JAMES - 06 November 2018

" I spoke to a very helpful member of Autoeurope staff who advised me well when I couldn't get hold of Ok Rent, and did actually manage to get me through to someone. I will still choose a rental company through Auto Europe; however, next time I will be more careful about which one. "

" The person we spoke to at the counter was verging on rude, and the customer service number provided did not work when we tried to get hold of them to report some damage we had noticed which had not been reported initially (the while right habd sude if the car had been scraped when we received it). When I did get through to them via Auto Europe, the customer service representative put the phone down on me when they said they were putting me on hold. "

Overall Value: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MADRID, ES - Reviewed by NICHOLAS - 05 November 2018

" call centre staff very efficient and helpful "

" helpful staff, did not insist on buying extras. Paper work reasonably quick "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DEBORAH - 01 November 2018

" Overall it was very good and we would use you again. "

" Good prices for rental and good pickup time from reception desk with small queues, only thing was our car hadn't been cleaned very well before we collected it. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by SANDRA - 27 October 2018

" Straight forward "

" Easy, friendly, very smooth "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MICHAEL - 09 October 2018

" I would have appreciated a detailed local map of the airport rental parking and access to it. Traffic circulation around Madrid airport is complex and signage guiding drivers to the correct entrance is poor. Such a map would be useful and allow your handover representative to explain the access in more detail and also advise on accessible local fuel stations. "

" Excellent car and good service "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MICHAEL - 07 October 2018

" Everything worked great! "

" It was great and smooth experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DAVID - 29 September 2018

" would recomend teh cars and service "

" very good service throughout "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CHRIS - 20 September 2018

" Please with overall service, will use again on future trips "

" Very pleased with service received during pick up and drop off. Staff polite and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by AFIF - 02 September 2018

" Overall good experience. Very competitive price "

" Friendly but under staffed "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by STEPHEN - 22 August 2018

" Excellent service. "

" Excellent service throughout. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN - 24 July 2018

" Very good experience overall. Would use them again. "

" Very good service at collection and great condition of car. At return very quick just dropped keys. Now just waiting for the money that is held on card for fuel to be returned. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DARREN - 23 July 2018

" Used several times and never had a problem "

" Very wuick and efficient service "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ROBERTO - 05 July 2018

" The price and easiness of the booking cannot be beaten. "

" Friendly honest stuff at the airport counter. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ANGEL - 20 June 2018

" I will recommend Interrent as a low-cost company knowing the potential extras and will recommend Auto-europe as a very realiable car rental specialist. "

" Good value for money but quite agressive when selling the additional products; i.e. insurances, breakdown... The drop-off personnel is very helpful when checking the car and before departing as well to make sure the condition of the vehicle is as described and any damage not listed is recorded in advance. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by FIONA - 16 May 2018

" Lovely car, worked well and very comfortable for touring round central Spain "

" The service went well though pick up was slow and the rep tried to up-sell us a lot of extras which we didn't want. Otherwise it was great. "

Overall Value: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by JOHN - 18 June 2015

" fair price and easy to use website "

" very nice staff trhougout service, quick and easy compared to previous car hire experiences "

MADRID, ES - Reviewed by ROBERT - 07 June 2015

" Very slow collecting the car on arrival as only one desk was open. "

" See above. "

MADRID, ES - Reviewed by JOHN - 02 June 2015

" I used Firefly, and did not see Auto Europe other than paperwork. "

" Always an experience!! Queues and waiting. Endless selection of vehicles offered. Questions on charges not answered, until the paperwork is printed out and all is revealed. "

MADRID, ES - Reviewed by NICHOLAS - 20 May 2015

" You're a top company. We've used you for years and will continue to do so. Good prices and great service which inspires confidence. Reggie Sysko is the man. "

" They were ok, no hitches. Vehicle was fine and of course they offered full to full, which is cool. "

MADRID, ES - Reviewed by JOANNA - 27 April 2015

" love the fact you can adapt your booking so easily "

" lovely car and helpful staff either end. Only problems was signage to find the car rental return at the airport ( this is the same for all car rental, signage just not clear.) "

MADRID, ES - Reviewed by JESPER - 13 April 2015

" Fast and professional service, I can highly recommend Auto Eutope "

" Always good service when I arrive to Madrid. Cars are clean and of high standard "

MADRID, ES - Reviewed by DUNIA - 19 March 2015

" Easy to deal with and very competitive prices "

" Very friendly and professional staff. All documentation was clearly explained and they made the process very simple. "

MADRID, ES - Reviewed by JONATHAN - 12 January 2015

" In terms of travel to countries other than the country of rental, I would prefer it if this option could be included during the initial search as opposed to at the booking stage. "

" Very professional, quick and courteous service. "

MADRID, ES - Reviewed by JAKUB - 20 September 2014

" Enterprise Madrid T1 is great, all of the staff were v friendly and professional. "

" Enterprise Madrid T1 is great, all of the staff were v friendly and professional. I will be back. "

MADRID, ES - Reviewed by ALLEN - 16 September 2014

" customer service is very good. "

" customer service was good. "

MADRID, ES - Reviewed by CHRISTOPHER - 02 May 2014

" Easy to use "

" Very helpfull staff. The car was looking worn and shabby but overall good budget rental. "

MADRID, ES - Reviewed by ERIC - 01 April 2014

" Easy online booking process "

" Very old car (100.000km) that made a lot of noise as soon as you were driving over 100 km/h. Furthermore we had to take a bus from T4 to T1 (15Min). This is fine as the transfer is free but is nowhere explained in the reservation. Then the wait to get the car at the Firefly office was 40 minutes!!! The rental was cheap....but unfortunately now I know why. "

MADRID, ES - Reviewed by RIAZ - 23 January 2014

" This was a good service. No issues with the car, price or terms and conditions. "

" As far as the service was concerned it was as good as Europcar (identical!) and they are a good company to rent from. The price was fair and if they stay competative I will use them again. "

MADRID, ES - Reviewed by ENRIQUE - 31 December 2013

" Great service. Excess coverage is a great addition. "

" Quite new car, spacious. Very good service at the pick up office at well "

MADRID, ES - Reviewed by BELINDA - 29 October 2013

" Auto Europe on line very good however on the ground partners at Madrid airport not satisfactory. "

" Took an hour to process booking to get car. Car dirty and battered. Firefly wanted to sell us extra insurance for more than twice the full charge of the rental as Auto Europe insurance only covered bodywork not damage to lights, tyres, windscreen etc. They charge through the nose for a full tank of petrol, approx one and a half times what it would cost you at an expensive petrol station. After our first stop the car wouldn't start. No electrics. Luckily we are mechanically minded and traced it down to a very loose battery connection. A few more miles and the tightening nuts would have come off completely. Then we would have wished we purchased the extra insurance! "

MADRID, ES - Reviewed by JESUS - 29 October 2013

" This is exactly what I was looking for: a rental service where I do not have to worry about extras or hidden costs and all is included in the final price. I give you 10 out of 10. "

" My first experience with Firefly. Brilliant service: I liked that I was given a choice of car (though I understand this is not always possible), I DID NOT have to go through the stupid process of checking all the scratches in the paintwork because I was on a comprehensive damage cover. The check-in process took less than 10 min as docimentation was very straightforward. It was very late and with 2 cranky-sleepy children, I was really thankful for not having to go through all the lengthy motions of paperwork, documents etc. Car was not in pristine condition paintwork wise, but so what! The price was really competitive, and engine wise and all gadgets inside were in perfect working order. I would rate Firefly 10/10 in my first use of them. "

MADRID, ES - Reviewed by RICHARD - 19 October 2013

" Booking was easy & trouble free "

" Pick-up was completed within ten minutes, very satisfied "

MADRID, ES - Reviewed by MARK - 15 July 2013

" Friendly, helpful staff. Efficient service. "

" I would recommend the company to my family and friends. "

MADRID, ES - Reviewed by MANUEL - 10 July 2013

" Never had any problems, I am recommending Auto Europe regularly to friends and family. "

" Car was ok and employee friendly. I did not appreciate, however, their custom of obliging you to return the car with empty tank (receiving it full), and automatically charging you a full tank at their fee, which is more expensive obviously. This is nothing else than a hidden extra fee, some might say a scam. I wouldn't want to deal with Firefly in the future. "

MADRID, ES - Reviewed by CHARLES - 03 July 2013

" We booked a car for a trip from Madrid for a good price through Auto Europe and got a voucher for Advantage. . When we arrived at the airport we found that Advantage had been re-branded as Firefly (but was still part of the Hertz group). This caused a little confusion at first and, although the transaction worked well enough, the deal wasn't as cheap as it first seemed. "

" When we arrived at the airport we found that Advantage had been re-branded as Firefly (but was still part of the Hertz group). Service at the airport was o.k. but we realized sometime later that the charge for a full tank of fuel was pretty high when we got around to checking how much fuel the vehicle actually held. There was also VAT charged at 21% on top of this inflated fuel price. The car had a few scratches and scuffs but otherwise was what we expected. We covered around 1,000km in six days and the car drove well enough during that time. We may use Firefly again but I will be sure to check the extra charges very carefully. "

MADRID, ES - Reviewed by MICHAEL - 16 June 2013

" Excellent service with great rates. Avis st Madrid were first rate. "

" Great, efficient. "

MADRID, ES - Reviewed by PAUL - 06 June 2013

" The reason I chose Auto Europe to hire a car was I knew which company was providing the car before final booking. Although Auto Europe did not offer the cheapeast price they did offer an exceptable Car Hire Company to me.(Budjet Avis). "

" Quick / Effecient "