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MANCHESTER CAR HIRE REVIEWS
Car hire reviews in Manchester
A visit to Manchester in the UK is a great option for those interested in sports and music. Home to iconic football clubs Manchester United and Manchester City, the city has also produced global music brands, such as, The Smith’s and Oasis. Manchester’s geographic location is ideal for visiting nearby Liverpool, Sheffield and Leeds - Northern Wales is also close by. London can be reached by train from Manchester Piccadilly Train Station. The station is centrally located in Manchester and are an important entry point into the city.
Auto Europe through its trusted local, national and international car hire partners, has been present in Manchester for many years. Manchester Airport for example, is one of our most common pick-up locations, partly due to its proximity to the city and being one of the main entry points into the region. Along with car hire, we also hire out motorhomes, luxury cars and provide a popular transfer service. Contact one of our reservation agents today to discuss car rental options in this amazing city. To read more about the level of service received by previous clients, consult the following car hire reviews in Manchester.
AUTO EUROPE MANCHESTER, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe Manchester:
MANCHESTER, GB - Reviewed by SAMUEL - 19 September 2025
" Auto Europe is my go-to for all car rentals. "
" Always very helpful and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEE - 01 September 2025
" Good value for money "
" Charged me a fuel penalty even though I left it back with more fuel than was in the car when I picked it up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ABY - 27 August 2025
" Tried to upsell insurance and I saw a lot returning customers shouting and threatening to call the police "
" Tried to upsell insurance and I saw a lot returning customers shouting and threatening to call the police "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IAN - 27 August 2025
" Yes, no issues "
" No issues good deal and worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELIZABETH - 25 August 2025
" I have used Auto Europe for car hire on a number of occasions and had excellent service "
" Quick pick up and drop off. Staff all very helpful and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KATIE - 14 August 2025
" Auto Europe happy to recommend, unfortunately Hertz communication and delay in sorting a new car wasn't efficient, slow and hard work to arrange. Hired a car for 30 days, unable to use for 5 days which I paid for. Please will you let me know how I send in a complaint to ask for a refund for these days? "
" Unfortunately the first car I received, the air con didn't work. I had to use the car during a hot heat wave for 5 days with no air con travelling as a solo parent with 3 children. After I repeatedly messaged, they agreed to change, had to wait over the weekend as no manager to approve. Spoke to a new person on the Monday and had to start all over again until finally re-agreed to change. Feel I paid for a car for 5 days that I wasn't able to use. Once the new car received, it was great and simple. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ROBERT - 12 August 2025
" As above. I would use auto-europe again "
" The car wasn't brand new so consequently had some minor damage in this case the rear alloys were badly scuffed I was told it had been registered but there's a nagging that there might be an issue on return but I needn't have worried. Pick up from the airport by shuttle bus was quick and not far. There was no wait at the office to receive the car. The return was just as straightforward. I had to allow a £1500 reserve on my credit card as I didn't take their excess insurance as I had auto-europe's policy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by EBRAHIM - 10 August 2025
" Car could be cleaner "
" Interior was very dirty plus one tyre low pressure had to fo garage to inflate "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JULIE - 09 August 2025
" Easy quick and friendly service from staff, when picking up and dropping of the rental car. "
" Always very friendly but professional, nothing was to much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 30 July 2025
" Not the best at all. "
" Very expensive with a hidden premium charge. Potential breakdown with the AA (who were great) but when I phoned Europe Car about a potential replacement car they were appalling. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 28 July 2025
" Maybe. The information about the bus from the T2 to Dollar was woeful! Had to ask about 3 people and the every 15 minutes was more like 45. "
" We arrived late due to flight delays. So did 3 other people so we were just given the keys and left to it. A manual with the car would have been useful. Spent 30 minutes and still couldn't work out the cruise control. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TOMMY - 25 July 2025
" I find renting a car mostly an unpleasant experience. There seems to be a race to the bottom going on. I am still looking for a rental company that is reasonably priced with good service and no hidden surprises. "
" The car we received was not clean, full with bumps and scratches and had a smaller boot than the car we booked, which was annoying given the amount of luggage we had. The person helping me picking up the car was mostly interested in selling me additional insurance. Renting a car in England usually means you get the feeling you get screwed, unfortunately. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by BABU - 25 July 2025
" very poor experience as I had paid early cancellation fees as exyra while booking the car and was not refunded "
" green motion team were good at the service provided. AUTOEUROPE services are very poor and the returns policies are not clear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ALAN - 23 July 2025
" Straightforward "
" No frills efficient - did a good job "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LAWRENCE - 23 July 2025
" Easy booking "
" Pick up was a little slow but drop off really quick and easy. Staff all very friendly. Would have liked to sign to acknowledge no damage or issues with the car on return to be completely clear there were no charges. But overall good value and service "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 22 July 2025
" Very disappointed would never use this company again as they are liars "
" Long waiting time to collect vehicles. False information given and mis led which resulted in losing £350 .... They are very good at deceiving you and taking money off you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 21 July 2025
" A busy office but a patient and sensitive staff who realise that individuals are tired from travelling and treat them accordingly. "
" An excellent company to deal with - their staff are knowledgeable and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 20 July 2025
" Dreadful scam feel to the whole experience. Having already paid Auto Europe to cover the excess on the insurance, I was told at the Green Motion desk that what I'd paid for didn't actually do anything to the excess, but simply meant I could put in a claim and maybe get the excess back if any claim was made. In other words, a totally misleading sales ploy to take money off me for nothing. I then spent another £300 with GM to actually cover off the excess, rather than the pointless rip-off you guys inflicted on me. If I could be bothered, I'd report AE for false advertising and misselling. As it is, I can't be bothered, so I'll just make sure to never use you cowboys again. "
" The GM guys were pretty helpful, given the misleading circumstances created by Auto Europe "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by MICHAEL - 18 July 2025
" OK "
" Not obvious where to drop keys. Billed by Avis despite booking prepaid with Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 11 July 2025
" The Europcar representative spent a significant amount of time asking us for details she already should have and trying very hard to upgrade our booking. Most disappointing! Otherwise OK "
" did not get the car from keddy but from Europcar - didn't understand why! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTIAN - 10 July 2025
" All good "
" A good experience with Autoeurope and the provider, GreenMotion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 06 July 2025
" Professional and friendly service "
" Professional and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAY - 03 July 2025
" Always use the company "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTYN - 28 June 2025
" Good "
" Good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 12 June 2025
" Nothing more to say "
" Yet again charged 19 % airport surcharge when it's supposed to be included. The charge is as much as I paid to hire the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JULIE - 09 June 2025
" Auto Europe are a great company to rent through "
" Pick up and drop off were excellent. Car had torn carpet beneath the drivers feet. The rental was expensive due to being whit week but it was the cheapest car I could find. Would rent from them again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GEOFFREY - 08 June 2025
" No issues, smooth experience from booking to available information pre pick up, you did what you said you would do and provide. "
" Overall experience was great and desk staff were vey helpful. Only issue really was the speed of getting to the desk for pick up but it would not stop me using them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 05 June 2025
" As long as all goes well, they're fine. "
" Used before at Manchester. Good last time and this "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by RUBEN - 03 June 2025
" All went well. We liked the car, it was ideal for our trip "
" Staff at Manchester were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 27 May 2025
" Bad. Not good. Won't use them again "
" In dispute with Europcar about the additional fees that I have been charged. Way more than I agreed and is shown on the invoice "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROY - 27 May 2025
" After sales service, very poor "
" Tried to get me to upgrade at double the price "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 26 May 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADELE - 23 May 2025
" Wonderful and helpful staff "
" Chris was amazing!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRIS - 21 May 2025
" Good price just need quicker check out. Why not process it all upfront this would work for repeat customers. "
" Car was fine and drop off excellent but waiting time at collection a little frustrating. People in front processed very slowly although we were processed very quickly (we opted for the full excess). "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by STEPHEN - 11 May 2025
" good "
" as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 06 May 2025
" Bought insurance which was deemed useless by Green Mlotion "
" Reception obviously miffed as booking was not direct "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHAMMED - 06 May 2025
" Very simple and reliable "
" Arrived late and they felt with the situation perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOAN - 17 April 2025
" Nothing more to add. "
" Car was ok, but smaller than we expected, although I was told it was in the same group. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDSEY - 16 April 2025
" As above "
" It wasn't clear from the booking that there would be a 30 minute wait to get picked up and taken to an off site car location to pick up the car. I only had the booking for a few hours in total - turns out some of that would have been wasted waiting around for pickup. I understand why this might be cheap, but the waiting time needs to be made a lot clearer for customers "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by JOSE LUIS - 15 April 2025
" Too much hard sell on extras at desk "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROGER - 14 April 2025
" I use Auto Europe around the world several times a year and have never once had an issue. For this reason, they will continue to be my supplier of choice. "
" A very smooth pick up and drop off. Shuttle bus to the terminal waiting for pick up and drop off. Alamo staff were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 04 April 2025
" Too rude to print. "
" When I arrived they did not have a car for me and I had to wait until a car was returned. Totally unacceptable when the car had been booked for two months. After returning the car (in perfect condition) I was amazed to receive from Hertz a closing statement showing a balance due of £2500 for missing accessories with no explanation. When I checked my credit card they online they had already deducted this amount! I rang the office in Manchester that I had rented the car from. They put me through to the manager who explained that it was a system error and that they would make a refund to my card. 5 days later I am still waiting. What a complete disgrace!! Unbelievable. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND - 03 April 2025
" They could do with posting a sign at Manchester Airport uk, where to pick up the transfer bus "
" Helpful staff at the pick up point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 03 April 2025
" Excellent service "
" Seamless process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN RUSSELL - 03 April 2025
" To be avoided at all costs - you DON'T receive what you choose and it is most definitely NOT based at the airport as advertised. Both Auto Europe and GreenMotion did not adhere to the contract, be very careful with these companies. Not to be trusted at all costs. "
" Probably the worst experience of a car hire company in my life but this is due to Auto Europe as I had selected my filters on the website but on arrival NONE of these were known (or were being ignored) by the hire company. I have to say the staff were very polite but were working with a system and process that was just BROKEN! 'Based at the airport' was listed and the main reason i chose this company.... Couldn't be more further from the truth or from the airport! Pick up with a full tank.... The opposite again, pick up empty (YES!! Actually on red!!) and deliver the same, not an option i went for but again, not adhering to the contract in what i chose on the filters! Collection and drop off = shambles and will NEVER go anywhere near either of your companies again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by MICHAEL - 02 April 2025
" All good! "
" Personal all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 02 April 2025
" Always a great deal and the guys are really helpful. "
" Excellent service but don't get caught our by the change of address, they are at new premises. Remember this for a perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DARREN - 30 March 2025
" A good experience "
" Actually very good - better than I was expecting for an off-site car hire. Very easy to get to and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HOWARD - 25 March 2025
" I have always been extremely happy with using Auto Europe for many years but please don't allow Green Motion to advertise their cars as 'Pick Up Full, Return Full' if they don't mean it. "
" Although my booking was on a 'Pick Up Full, Return Full' basis, Green Motion don't apparently have that policy. Consequently, the car was on absolute zero when we picked it up. Leaving Manchester Airport you are almost immediately onto motorways and I didn't want to do that on an empty tank! So, we spent at least half an hour or more searching for a petrol station to put our minds at rest. Not happy with that experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 24 March 2025
" I've used AutoEurope many times, but next time I'll be very careful not to choose Hertz if there's little difference in price. Without doubt the worst Hire Car company I've dealt with in the last 20 years! I'd recommend AutoEurope, but not Hertz! "
" I arrived 45 minutes early and they wouldn't let me have the car until the exact time initially. The eventually agreed to let me have it 15 minutes early. When I returned the car they were going to try to attribute a make down the side of the car to me. Luckily, I'd taken a picture of it before I'd driven the car away. A different member of staff looked over the car when I was picking it up, and told me that the mark was so light that it's not even on their list of things to look at. Funnily enough, it was big enough for them to want to attribute the damage to me when I returned it. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOHN - 23 March 2025
" Nice car but feel a little cheated ! "
" Although a good service we accepted the fuel option of company refilling as we were dropping off at 4.30 am...What wasn't explained was that we would not get a refund for the fuel not used and we only used half a tank....The staff member said the cost was the same rate but not that we wouldn't get any money back for fuel not used....Dissatisfied!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DARREN - 10 March 2025
" Eventful "
" When I returned the vehicle the Budget/Avis representative checked the car over, once complete he said I owed over £400 for the rental to my surprise. I use AutoEurope all the time and told him everything was paid for. I had received the invoice by email when I collected the vehicle and the person at the desk had told me everything was prepaid and all ok. The representative at the car was on the phone to a colleague questioning the fee. Eventually the fee was removed due to an error their side. I was told I should've checked the paperwork when I collected the car, however the person at the service desk should've also showed me the invoice on the iPad, if doing so I would've questioned the charge. In the end though this was resolved. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by REGINALD - 10 March 2025
" Great service and friendly staff. "
" Great service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LESLIE - 08 March 2025
" Very Good "
" Gabriel was most hepful calling me to check I was on the way and waiting for me to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by STEPHEN - 07 March 2025
" All worked out well "
" They have a Quick Pass Service, but with no dedicated desk you still had to wait. Once there it was fast "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 06 March 2025
" See above "
" Car bonnet was not attached and was flipping up dangerously on the motorway. Oil light warning was constantly flashing. Early car drop off was very difficult. No airport signage to rental Drop off point made for a stressful experience "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by JULIE - 28 February 2025
" very easy to hire through. "
" hassle free car hire , great service and great car at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 26 February 2025
" Almost always used and liked Auto Europe and recommended you many times to friends. "
" Good value, but the service is pretty awful;l Waited about 20 minutes at the counter even though there was only one other person picking up. The last time I used Drivalia -in the summer and not booking though you guys- they gave me a car one step down from the one I reserved, told me to like it or lump it as there were no others available and were downright rude to customers. Price good all the rest poor. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JANET - 23 February 2025
" Great service and prices, easy to amend booking online too. "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOSEPH - 23 February 2025
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARTYN - 21 February 2025
" Good value good service "
" Good value car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 18 February 2025
" Counter staff were so friendly and efficient. "
" Really nice car but could have been a lot cleaner inside, greasy looking marks on the dash and centre console. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by TIMOTHY - 05 February 2025
" See above. Extremely dissatisfied. Not happy at all. Will definitely not use hertz again. Definitely not. "
" Unclear where to go to collect vehicle. Car was filthy on the outside. Very unclear where to wait for shuttle bus to airport after returning the car. They tried to charge me for missing fuel, although I had filled it just before end of rental period. So overall, extremely dissatisfied, to put it mildly. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by AINE - 02 February 2025
" AutoEurope have been very kind and helpful in what they have been able to do as a third party operator, however, I have found that it was quite difficult attempting to rectify issues and was seen differently by the staff at the Keddy branch at Trafford Park, maybe this was due to me not booking directly with them. "
" I booked the hire vehicle through Auto Europe which was really easy and efficient. Upon picking up the vehicle I was informed that I did not have full insurance coverage and advised that I should take it out directly with them at Keddy (operated by Europcar). I informed then that I thought I already had the full coverage and the counterstaff said "I am looking at it now, you only have the basic cover". I went ahead and took the cover, however, upon returning home and speaking with my husband realised I was now covered twice. I tried to ask for a refund from Keddy at their headoffice/customer service as well as the branch and they all declined and informed me that I had to raise a dispute with the company after I had completed my rental. After 4 days, the cars (Jeep) dashboard and media display ceased to work although the engine would work. I did not want to drive the car without the dashboard display working and was informed that I should call AA. I did not have use of the car from Sunday 12th January - Monday 13th January and had to have 2 separate call outs from AA before it would work again. On the 14th January the maintenance and low oil light started flashing. The car only had 3000 miles on it. Keddy agreed to swap the vehicle at this stage, however, I was still without a car for 2 days. I attempted to extend the hire through auto europe and Keddy (Europcar). I called customer services who let me hire another vehicle but received a phone call from the branch saying they had no fleet to provide me with a suitable car. I went to their branch at Manchester Airport and they were much more friendly, helpful and apologetic. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by PHILIP - 31 January 2025
" Great little motor for the 2 weeks "
" Great service and price. Perfect for the 2 weeks we had it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TRACY - 29 January 2025
" See above. As well as contacting green motion 8 also contacted yourselves - same outcome. Basically told that your company just took the booking and cannot help me in any way. Very disappointing "
" My flight was delayed so I contacted green motion from overseas to explain I would be late and potentially not get to them before they closed at 10pm. I was told I could not have a refund nor was I able to rebook the vehicle free of charge to collect the next day (staying at a local hotel at my expense). The operator was unsympathetic and not willing to remain open for an extra 30 minutes. I will never use this booking platform again and will ensure that my family and friends know all about the services provided, or rather not provided. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by IAN - 23 January 2025
" Quick and efficient. Excellent service "
" Very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREA - 22 January 2025
" Not sure you should have Green Motion as one of your providers ! "
" Green Motion have moved to new premises in a Regus building. They are very difficult to find. No signage and the offices are tucked away in the back of the building. The staff are great but the location is horrible. There is NO customer service via telephone. The options are all recorded messages. I even opted for the 'I had an Accident' option - it was an answerphone and nobody returned my call. Good job I wasn't in an accident. The car had no petrol in - like Zero miles and we had to limp to the local petrol station - not good after a Red Eye from USA !! This is the 2nd time I have used them but I won't be using them ever again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ROBERT - 18 January 2025
" A rental that we barely used as driving it stressful. The car was driven only to our destination and to get to the airport for our return. We used alternative transport during our stay in Scotland "
" A 4 door car booked but none available.Entry to back seats was through a 'door' that required front door occupant to open front door and push front seat forward. Car given late by an hour without documentation of condition Manual drive booked but car was automatic. On return agent claimed small damage to one tyre which I could not contest as I had not documents sent by email. Nor was I sent photographs of damage by email "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ANTHONY - 17 January 2025
" I have just re-booked a car with Green Motion for the coming week "
" Very plesent staff and lead to a fast and painless collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 16 January 2025
" Caitlin at arrival was welcoming and helpful. Drop off was smooth and easy. "
" Straight forward, professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KATHLEEN - 15 January 2025
" The booking process was good. However anybody associated with Drivalia would be discounted for future consideration "
" I rang on arrival to be told 20 min wait to be collected. 40 mins passed and I rang again to be told they had no recollection of me. Over 1 hour later we were collected. The office had no staff only the driver who picked us up. It was in total disarray. We waited 30 mins for our car to be ready. Very disorganised. Even though I had purchased comprehensive insurance they tried to sell me their insurance. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 10 January 2025
" Quick and easy. No hard sells. Just efficient and friendly service "
" Staff at Manchester airport were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ANNE - 08 January 2025
" Very efficient and friendly. I had a nail in the tyre and I would like to have heen told the final price by now, as I need to claim on my excess. "
" I really appreciated the upgrade. I wouldn't have got through the snow without it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PEDRO - 06 January 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 06 January 2025
" As always AutoEurope is my first choice "
" All went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JACQUI - 04 January 2025
" Was given misinformation about the need for a credit card. Took out full damage and theft protection insurance, Drivalia said they did not recognise this and insisted I take out their own insurance at great additional cost. "
" I had to postpone my trip by 24 hours. I did not want to cancel my rental which I had already paid for. I phoned Drivalia the day before my original booking date to explain this. They told me the car I originally booked may no longer available and I may have to pay an additional fee if the only cars available on the day were of a higher spec. When I arrived at the Drivalia office, they would not honour my original booking, leaving me £330 out of pocket, instead starting the booking from scratch and offering me alternatives that were nearly 3 times the price of my original booking. Prior to arriving in the UK I applied for and obtained a credit card as the website stated I needed one. In the end Drivalia said I didn't need a credit card because they pressurised me into taking their insurance. The whole experience has left me nearly £1000 out of pocket. Horrendous experience all round. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREAS - 31 December 2024
" It was a good and easy booking process. "
" It was a bit difficult to find the rental location. The signposting from Piccadilly Station could be better. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 22 December 2024
" It was an extremely positive experience and I have no hesitation recommending and commending Europcar at Manchester Airport! A mega THANK YOU, "
" I found Europcar excellent. Cashel who was at the Desk when I collected the car could not have been more helpful. He is definitely 5 Star and an Asset to Europcar. On returning the car Shakeel and Michael were superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 19 December 2024
" Great service. Highly recommend. Would love free wi fi in the rental area to assist with any unforeseen problems. "
" Fast and efficient at pick up and drop off. Great car. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAIN - 19 December 2024
" Whilst it's always best to shop around at the end on a number of times I've ended up with autoeurope "
" Great price and excellent company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 18 December 2024
" Great service "
" Sixt staff are always very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 14 December 2024
" As above "
" Very helpful staff. Pick up and return was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DACID - 13 December 2024
" After a long trip it is great to turn up to collect your car and everything to be as smooth as possible, with a smile and pleasant helpful staff. Great service "
" Extremely friendly helpful staff. Very fast pick up procedure excellent service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 09 December 2024
" The booking process and everything else worked great as usual. "
" Generally good but I had a problem and found it impossible to contact them. Still waiting for customer services to get back to me (even though it is now too late). Phone says to email which I did on the 28th as I couldn't drive the car and wanted to change the driver. Eventually had to drive with a bad knee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL ANTONY - 08 December 2024
" Auto europe are good but Europe car so so "
" The only thing I don't like is that that it takes to long for my insurance deposit to be returned. Why so long???? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MICHAEL - 28 November 2024
" Poor "
" The lady never told us the price including extras and it was a complete rip off. Went from £125 for 3 days to £266!!!! Only saw the invoice online after 2 days and then too small to read! "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ANDREW - 04 November 2024
" Pleased overall, would book again, but price conscious. "
" Brilliant communication and able to add details before pick up, so everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANN - 31 October 2024
" The vehicle we allocated was a much better model than we had booked. "
" Should be clearer on the contract that a Passport is required as a form of ID. Would be helpful if the location of the depot is clearly signposted from Piccadilly Station car park. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 31 October 2024
" The car that I wanted was at the airport, at a reasonable price. There were no issues. "
" The pickup and drop off was very easy, with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSEPH - 25 October 2024
" Not bad but the car should have been checked more thoroughly before giving to a customer "
" The car had a fault with the electronics with the locks engaging when the engine was turned off. Sometimes you could disengage the locks by depressing the switch - other times you had to restart the engine to get the door locks to open - also no spare wheel "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ANDREW - 12 October 2024
" Easy and good price. I've used it often so know I can rely on it "
" All very easy and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 12 October 2024
" we hired car as we thought 240 all in ended up 450.ww travel to usa and price you pay is final price not rip off insurance cover fees "
" charged £140 extra at collection pure rip off,car kept stalling when stopped at lights or junction will not be hiring a car with you again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by SAMUEL - 06 October 2024
" All in all a good experience. Car had only done 7k miles, clean and return was even easier than pick up. Would use again next time in Manchester. "
" Pick up at Manchester Airport T1 was OK and even collection from new temporary location worked well. Really no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 04 October 2024
" Great as always. "
" I rent frequently from Alamo/Enterprise and have always had a first class experience throughout. This time however there was a problem. At the end of a long day I arrived to find that despite my reservation there was no car waiting for me and I was told to wait. After 15 minutes or so I had had enough and approached the counter staff member (who had in the meantime walked past me once or twice without making any eye contact or offering encouragement during my wait) and I asked for an explanation. Her colleague overheard and immediately offered me an automatic instead of what I had ordered. I agreed and wished I had been offered it in the first place as it was a perfectly acceptable solution. On return the usual cheerful "checker-in" dealt with me in the pouring rain and asked how it had gone. I calmly told him my pick-up story and he immediately apologised and offered me £20, which was unexpected. I thought it was typical of the Enterprise/Alamo service, well intentioned and sufficient in principle. Sadly when the deposit refund came through the £20 was not there and I have not received any voucher or similar by email. So it seems that the gesture fell by the wayside somewhere. So I am disappointed by this experience, which I hope is an isolated instance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 02 October 2024
" Well I would normally recommend AutoEurope but as Keddy staff informed me, the website is not accurately descriptive bing the vehicles provided. "
" I requested an intermediate car (qashqai or similar) and got a MG ZS, which is much smaller! I complained but they would only offer me a larger vehicle for an extortionate amount - they also argued that AutoEurope description was incorrect and that if I wanted a more accurate size then I should have booked direct with them. Really unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by EVERARD - 01 October 2024
" very good "
" We were very satisfied with Eurocar and would have no hesitation in using them again and recommending them. However, I felt that the staff member dealing with me may have assumed that I knew how to operate the satnav which I am not used to. I would have liked him to spend a little more time in making sure that I did learn how to use i "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 01 October 2024
" Drivella always deliver a clean reliable car with full to full policy. Staff are always happy helpful and friendly. I will only use this company, they are highly recommended "
" I only use drivella as l have always had a friendly welcome, a reliable clean car served by happy helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAULA - 24 September 2024
" Easy & Efficient "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 22 September 2024
" Reluctant to hire through Budget in future through lack of trust. "
" Was told the car was new with no damage. On inspection and captured on video, the car had dents and scratches which were not on the contract. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by ELIZABETH - 18 September 2024
" The experience was not a joined up one that puts any effort into having correct information (see above) and then to be emailed with additional charges makes me feel ripped off. Never again! "
" The whole process was time consuming, expensive and stressful. I was told one of your agents would phone me before the trip and that this call was to make the pick up go more smoothly but it didn't work out that way at all! Despite being told on your email and call to follow signs for Quickpass on arrival at MAN, there were no such signs and when I got to the desk, it wasn't clear to me that Budget and Avis were the same company. When I presented the DVLA check code, the agent at the desk said it had been used (by the person who had phoned me the da before)so I would need to go out from the queue and order another one! So I lost my place in the queue and when I finally got another check code, she used that and I decided to go ahead with insuring my partner for the trip. I had been told this would cost £13 on the phone.call...I was tired and distracted at check out so I just signed the invoice without checking it. Upon returning home I have been sent an email saying that they have charged me an extra £45 odd!! I dont know what for and can onl assume the car insurance is a lot more than I was quoted over the phone and I was also charged extra without any explanation for collecting the car at MANCHESTER airport even though the booking had always been made for Manchester. I am disgusted and have emailed budget but they are not interested saying only that I signed the contract. I thought I was signing the contract already agreed! I have said I'm happy to pay £13 for car insurance for my partner because that is what I thought I was signing up for but I do not think it is right that I should be charged for the rest. I am really disappointed and feel totally robbed by budget. The car was ok but it had many more scratches than they told us about on pick up. I have asked for them to reconsider the additional charges but they are unwilling to review this. Really poor customer service! What was the point of wasting my da with the phone cll only to make the dvla check code useless and waste my time at check out?? I will be telling all m friends to avoid BUDGET at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PETER - 18 September 2024
" More signage would have been helpful as they had just moved premises "
" Another pleasant experience booking with these guys "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARIOS - 12 September 2024
" everything was good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JONATHAN - 10 September 2024
" As above "
" Car dirty, showing warning lights, unexplained charges made against my card since rental "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by TREVOR - 07 September 2024
" Excellent service. Have used several times without a problem "
" Having paid Auto Europe for complete cover counter staff at Manchester insisted that, even when I showed him my Auto Europe confirmation, that I was not covered and sold me insurance for £16+ a day. Written to complain, no communication except for complaint number "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DOMINIC - 02 September 2024
" As above "
" The vehicle was fantastic and great to drive. The day of collection was terrible with it taking almost 1 1/2 hours waiting to pick up the car. I did receive an apology email and it was mentioned when I dropped off the vehicle that I would be receiving a cash refund back onto my credit card as way of an apology, but I have yet received this back onto my credit card. Dropping off the car was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 31 August 2024
" Easy to book through website "
" Pick up and drop off was efficient however car had lots of minor damage (34 items listed on the email rental agreement) when we picked it up and I have not received the final return receipt. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by PAUL - 29 August 2024
" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "
" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND - 28 August 2024
" Used many times, will use again "
" Easy pick up the drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 27 August 2024
" Very happy "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 23 August 2024
" All fine "
" Was provided with a 8 seater van when I requested an intermediate size car. The car was also damaged a lot and had terrible odour (possibly a dog had been previously in car). The headlight was also not working which should have been checked by Europcar staff. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by DEREK - 21 August 2024
" Excellent service, car was clean "
" Excellent service with minimal fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 20 August 2024
" Nice guys, shame the car wasn't clean "
" The car had not been valeted and the only way it would be classified as similar to a golf would be in physical size "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JULIE - 17 August 2024
" I was told the car was perfect. This was not true. Lots of damage to hood, top of car and rear. Spoke to staff at pick up point who altered our paperwork to reflect the damage. Europcar staff are always very helpful and pick up is usually simple as I use the service regularly. "
" This was the cheapest car I could find and I still think it was expensive for one week "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by HELEN - 17 August 2024
" Top as always "
" Always very friendly staff. Stanley at Manchester Airport was very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by VICKI - 15 August 2024
" Easily done. However the Hertz office was extremely difficult to find at Manchester Piccadilly. "
" The person who served us when picking up was helpful and the same for the person who checked the car back in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 15 August 2024
" I had no problems when booking with Auto Europe but on visiting Green Motion' my experience then turned in to a nightmare. "
" I was informed that my credit card was rejected 3 times even though my credit limit was £2400 and balance at zero. A card that I have used many times when hiring cars. I used the card in a cash machine the following day and it worked perfectly well. I was told I could use a debit card ; however, I had to take their insurance at a cost of £720 even though I bought my insurance through Auto Europe at the time of booking the hire car. I was also told that the booking was soon to expire off the system if I didn't make a decision and take their cover. By this time I had been in the Green Motion' 3 hrs and had no alternative but to accept their insurance. The bank (Santander) who I have my credit card with stated that it wasn't the fault of the bank even though on the day of hire 19th Aug 2024 there was a global IT outage that they said did not affect chip/pin card transactions. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMONE - 15 August 2024
" However, after driving out of the rental car village the tyre pressure light came on! Reported this with customer service on the phone , next morning we had a flat tyre, road assistance came out within 2 hours. "
" overall experience was amazing, collecting the car was straight forward and collecting the key from their new collection box. Great service also from the representative where you collect the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DAVID - 08 August 2024
" Always book with Auto Europe never had any problems except for my last booking "
" Took out extra car excess with Auto Europa was told by Green Motion I was not covered by my policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 06 August 2024
" No problems at all and good value for money "
" Quick and efficient. Good choice of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TIM - 31 July 2024
" Always good service from Auto Europe "
" Excellent car; easy pickup and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TERESA - 31 July 2024
" Great car - Renault Captur. Good price for rental and fast return of deposit. "
" Fast and friendly service at counter and in car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDSAY - 27 July 2024
" Easy online booking system, good communication and a good car. My personal experience was fantastic. Thank you so much! "
" An absolute pleasure dealing with Ritz, however I'm very glad I took out the option of full excess cover from AutoEurope. The car was excellent, pick up and drop off were straightforward (if you read the small print it helps) and I would use them again. Their reviews online are quite scathing, so I'd definitely advise taking the Excess cover from AutoEurope. To do so with Green Motion seriously increased the price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER DAVID - 25 July 2024
" The Hertz depot is much too far from the airport terminal and the shuttle bus runs about every 30 minutes and takes around 25 minutes to reach the Hertz depot. Also there are too few indications on how to reach the Hertz offices and we walked all around the hotel grounds until a kindly doorman accompanied us to the Hertz office. However the actual rental experience was very smooth and we also got a free upgrade as the car we booked was not available. "
" Dropped car off on 22/07 and as of 25/07 still waiting for return of £250 deposit on credit card. Was also persuaded to spend an extra £50 on insurance cover for tyres and windshield as counter staff told me I could be liable for up to £1,500 in damages otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 21 July 2024
" Hassle free "
" Hassle free and drop off was a breeze, special shout out to Emre who dealt with me, very friendly and helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 16 July 2024
" Was left without out a car and out of pocket "
" Had a orange check on licence so couldn't get the car payed so have to way 3 weeks for a part refund and then weeks more for the rest of it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by OMAR - 14 July 2024
" This is a FRAUD company. We got to the location and they said the car we booked will not be insured for me to drive on my license. I booked with enterprise rental couple of weeks back with no issues. I have proof available. Please refund asap. Kind regards, Omar "
" This is a FRAUD company. We got to the location and they said the car we booked will not be insured for me to drive on my license. I booked with enterprise rental couple of weeks back with no issues. I have proof available. Please refund asap. Kind regards, Omar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MOHAMMED JAVED - 12 July 2024
" Efficient and economical. "
" Good prices, good car, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JONATHAN - 12 July 2024
" NIGHTMARISH. No CAR and got home 1 30 am Took our 130 GBP "
" WE WERE REFUSED OUR CAR WITHOUT ANY EXPLANATION OFFERED. IT WAS 9PM AND TRAINS WERE ONLY PARTIALLY RUNNING. TRAIN COST £18 AND TAXI COST £130. ALL THIS BECAUSE OF A DISPUTED AND NEVER RESOLVED EUROPCAR INCIDENT IN 2019. I WOULD NEVER RECOMMEND THIS OUTFIT EVEN TO MY WORST ENEMY. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 08 July 2024
" Have used Autoeurope for many years as I've always found that I get the best price. Booking is simple. "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JEFFREY - 05 July 2024
" Reasonable price. Decent car. No complaints. "
" Used them lots of times. Always good prices & card. No complaints. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by BRENDAN - 27 June 2024
" Well recommended "
" Asif on the desk was great, friendly and helpful. He could have done with help as when we arrived, 3 other bookings arrived at same time so took 25mins. Green motion need to resurface their site as very gravelly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FAISAL - 26 June 2024
" excellent "
" This time excellent experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 23 June 2024
" Not for the first time the tyre pressure warning light kept coming on. I found out what to do on the Internet, but apparently it is because they take off the caps on the wheels. Makes you feel very uncertain when you are driving "
" Generally positive, although checking in took a long time - despite having done the Quick Pass check-in. Had to look carefully around the car because there were many signs of wear and tear "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PAUL - 19 June 2024
" As per question 3's answer "
" On drop off the Supervisor Muszi was very efficient polite and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AHMED - 12 June 2024
" Good staf "
" Good staff "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by RONALD - 29 May 2024
" Could be better "
" Not great waiting over 1 hour, person very apologetic and helpful but wait was unexcepable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GARRY - 08 May 2024
" Excellent staff and service. "
" As ever Alamo was a pleasure to deal with. Would have no hesitation in recommending to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 01 May 2024
" Everything was easy to book and we got plenty of reminders about what was needed when picking up our hire car. "
" As they ae not at the main car rental area there can be a delay for pickup but we have found this acceptable and have had a good experience with green motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 27 April 2024
" Very happy with the whole experience "
" Very efficient service with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARIANNE - 22 April 2024
" It was extremely annoying to think the desk was in the terminal, not at the end of a shuttle bus and also to have to wait so long to get the car. They must have known a lot of people were scheduled to pick up a car at the same time so put more people on the desk. "
" The pick up was not in the terminal as the website lead us to believe but in the car rental village which meant getting a shuttle bus. We were due to pick the car up at 20:30 but we had to wait 45 minutes as there was a long queue at the desk and only one person working! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDWARD - 12 April 2024
" As above. All good with the car, rental facility, pick up and drop off. I just don't like it when I'm lied to. I'll probably use someone else next time because of this. "
" Everything was good except for the fact that the Europecar employee at the desk told me that the extra insurance that I bought from you "autoeurope" really wasn't valid and I should have bought it from them instead. Consequently either THEY OR YOU have tried to rip me off. All about the pricing of damage and how its done differently. Quite scary with a £1600 excess!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSE LUIS - 30 March 2024
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GORDON - 28 March 2024
" Having paid for our car and child seats we were told at the desk that our child seats weren't included in the bill and had to pay for them at the service desk. Needless to say the company had us trapped as the car hire wasn't exactly handy to any other hire company and our children had already been travelling for quite some time so we had to go with the cost which was £75 and a lot more expensive than it was have been from another company. Having said that the desk staff were friendly and got us sorted quickly. Just disappointing to feel like we have been ripped off. "
" Having paid for our car and child seats we were told at the desk that our child seats weren't included in the bill and had to pay for them at the service desk. Needless to say the company had us trapped as the car hire wasn't exactly handy to any other hire company and our children had already been travelling for quite some time so we had to go with the cost which was £75 and a lot more expensive than it was have been from another company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN - 21 March 2024
" Overall no major complaints "
" Only criticism is that car had in excess of 40,000 miles and a few scratches. Engine quite noisy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN - 16 March 2024
" See above "
" The person who took the car from us at drop off was, according to our 9 year old son, the nicest stranger he as ever met. High praise indeed! The upgrade to the Alfa Romeo was nice too, although I would have preferred a lower range car with manual transmission, but that's nitpicking really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 11 March 2024
" Auto Europe instructions for getting bus to green motion are wrong for terminal 2 manchester "
" Grand "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by RICHARD - 07 March 2024
" All OK this time, since nothing went wrong, but am acutely aware that if things do go wrong, then Auto Europe really does NOT have my back. "
" I booked via Auto Europe UK. That worked OK. Then I got a mail from Budget to register all my details to help reduce the time spent at the counter, which I did (7-8mins worth of time). Then, 3 days before arriving in Manchester, I got a phone call from a Budget rep asking me further questions about the rental, which I answered (5mins worth of time). When I arrived at your office, the process didn't appear to go any quicker or slower than I'd have expected to spend if I hadn't given all the information beforehand (still took 10mins+). There has to be a way to streamline this process, such that having given all the details online, the registered customer produces a passport or ID card, driving license and they're simply given the keys (IF and only if it's the same person standing at the counter who registered online - it was in my case). The other obvious thing which plagues every car rental outlet is the plethora of other issues with the vehicle, not recorded on the damage sheet beforehand - so many in fact I was very careful to document everything with some 21 pictures (including the underside), both at the start and end of the rental, in case of repercussions later. I can send the pictures if you wish, for your records. As it was, everything went very smoothly. It's probably just me, but when I got back to the rental returns, it was not obvious that I had to approach the barrier for it to go down and let me in - It almost suggested to me that I should go in via the Europcar entrance ,but I could see that was wrong (after 2 looks). Maybe instructions about returns at the time of booking, or as part of the rental "pack" or different signage? Overall, the car was fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by SIMON - 06 March 2024
" I am still waiting on resolution of the issues I had when trying to collect the vehicle, specifically the refund of monies paid "
" Despite being a previous Europcar customer, from all of a month ago, I was refused the rental at the point of collection. The explanation given was that I had failed their 'address check'. This was somewhat of a surprise given that I have lived at my current address for almost 20 years. Although the staff were polite, there was no attempt made to try and rectify the issue and I was told that I should use public transport to return home 20 miles away. I am still awaiting my refund from more than 10 days ago. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by RUPINDERJIT - 29 February 2024
" See above. Awaiting refund as promised, We returned the car within the 3 day time period but as I thought the office was not manned, I put the keys in the out of hours deposit box. I then went in to the main building and saw a representative and told him that I had just posted the keys in the deposit box (within the x3 days). However I was charged for x4 days! Not happy. "
" We were given the hard sell to upgrade. We changed our mind when we saw the upgraded car- we had originally booked a fiat (the smallest/ cheapest). When we asked to go back to our first we were told it had just been leased. We were then given an alternative car- which was not as big as the previous upgrade and we were assured that we would be refunded the £15 per day we had been charged. The cashier told us he was unable to do this (new in post?), but that he would action it but wanted to prioritise getting us 'on our way'. We have sent x4 emails but have not had a reply or refund. To add insult to injury we were charged for x4 days when we returned the car within x3 days, which was the original booking AND we were charged a fuel fee even though we returned the vehicle with a full tank. Very frustrating and annoying experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NICHOLAS - 24 February 2024
" Excellent "
" All the staff are friendly and helpful. When I returned the car and was received by Yaseem I was amazed to find out he had only been there for less than a week. He was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 18 February 2024
" I have shared it above "
" Booked car on line with CDW only to find when picking up the car I had to buy more CDW costing more than the car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHY - 18 February 2024
" Competitive pricing "
" Gren Motion staff are always so very very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 09 February 2024
" Disappointed that the rental location is not on site at Manchester Airport as advised but required a shuttle bus to an off site hotel. It took about 1 hour from arrival at the terminal to pick up the car "
" Disappointed that the rental location is not on site at Manchester Airport as advised but required a shuttle bus to an off site hotel. It took about 1 hour from arrival at the terminal to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PETER - 07 February 2024
" Easy to follow "
" Even though we had additional insurance we were put under a lot of pressure to take theirs as well even though that would have cost more than the hire itself "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by FRANCISCO - 01 February 2024
" Very nice experience "
" The process was quick and easy, they called me after the booking to ask for information to get all the papers ready and to let me know what I needed to collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 30 January 2024
" Fast and efficient service. Car was great, more than requested. Staff are friendly and approachable. Will definitely use them again. "
" Excellent service from knowledgeable staff. So quick and efficient. Even came with us to the car to check it out. Above and beyond. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICK - 24 January 2024
" for details written above "
" expensive , slow service , not very knowledgeable about own vehicle stock, cars not cleaned well , wasn't told how to get to the charging lead so couldn't charge vehicle "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 24 January 2024
" Good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTYN - 23 January 2024
" A1 service "
" Much better than Greed motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 12 January 2024
" Even though there was a problem with Keddy, Autoeurope resolved the issue efficiently. Thanks "
" Keddy refused to provide a car as "computer said no" "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by BRIAN - 07 January 2024
" An excellent service that I would recommend in the future "
" A very good experience and will certainly use again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 05 January 2024
" Easy to use website and rentals at competitive prices "
" As normal, they tried to sell me extra insurance at £22 per day but I told them I already had full cover from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEN - 05 January 2024
" It depends on the outcome of our dispute with Green Motion "
" Our recent car rental from Green Motion (voucher # UK5513041; where we were given a Toyota Yaris cross hybrid; Reg #: RE23 KJX) was over the period 26th December to 2nd January to/from Manchester Airport. We were charged €840 for vehicle damage we DID NOT cause. Upon pick-up Green Motion did not check the vehicle over with us (either because their depot was crazy-busy at the time, or that is their new policy to shift the inspection responsibility to the customer) & we stupidly only checked the car when we arrived at our local destination 2+ hrs later (as it was chucking it down with rain on the morning of the 26th Dec) where we noticed damage to the rear left wheel arch & rear. We took photos immediately (see attached) & informed the Green Motion Manchester Airport office that same day (4-6 phone calls went unanswered, & then we emailed them later that evening) & we heard nothing in return.....no email nor phone call! Incidentally, during our drive into Manchester on the 26th Dec we were in no situation where the damage could have occurred. Upon returning the vehicle on the 2nd January, Green Motion immediately inspected the car and charged us £840 for the damage (ignoring our email from the 26th December) saying their CCTV footage of that morning showed no issues where the vehicle could have been damaged in the earlier turnaround. We have requested, but as yet have not been sent their CCTV footage, being adamant that we did not cause this vehicle damage!! During our Green Motion rental there were numerous other issues we noted (both with the vehicle, and the Green Motion Manchester Airport office); i.e. 1) The staff were unfriendly both at pick up & rude at return (curt, short responses to questions; not listening to thinks already said....& asking again; etc.) 2) The car hire site was a bombsite; i.e. gravelled & not tarmacked (thus it was really poor for manoeuvring heavy luggage); & full of craters & potholes which were hellish in the bad rainy weather. 3) The car was not full when picked up (we were told to bring it back full...then when returned we were told it was a 'like-for-like' fuel policy! 4) The windscreen wash ran out within 1-2 days (after only being used a few times); & 5) The vehicle was not 100% clean. We have of course disputed this directly with Green Motion but both the Manchester office & their National office but our complaints have fallen on deaf ears & they have said we have to pay the £840 damages! Do we have any recourse elsewhere? My wife & I concur that Green Motion's vehicle checks were sub-standard (incl. the noting of the previous damage inspection); & we vow to never hire from Green Motion again, and to inform all our friends/family of our atrocious experience with them. We have now since returned to Helsinki/Finland; but should you wish further information from me please let me know & I will happily provide whatever you require. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by ROY - 04 January 2024
" The guys were friendly and helpful but the lack of communication was very poor "
" Upon arriving on Xmas Eve I was told they had no car of my booking so was upgraded 3 levels. But upon driving the car found that the bonnet catch was broken which meant that it flapped and also because of this the alarm went off if the vehicle was attempted to be locked. I emailed on 4 occasions but had no reply in the whole 8 days I had the car. I needed to use the car so had to leave it unlocked every where we went and tried to drive slowly enough to stop the bonnet flapping. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 04 January 2024
" See previous entry. "
" Appalling experience on Christmas Eve, I have hired via Auto Europe and sixt for many years, this was a quite distressing experience that has me questioning hire provider next time . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DEREK - 03 January 2024
" Damage details on the form handed to us was in a foreign language sp we could not identify the faults listed. We proceeded to take our own photos of the car in order to send on to Aito Europe. On the first morning the service light came on and the oil warning light. We rang several times to report it and were transferred to non employee people!! Eventually when we did talk to someone who could help he gave us an email address to send photos, he also transferred us to roadside assistance to get help. The transfer went to a third party. We emailed th photos as requested, 2 days later it bounced back and did this on 8 occasions! We later contacted customer service via email 3 days later they said email the photos to them We gave up. "
" Just on the booking site "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JEFFREY - 01 January 2024
" Used before & always great service & friendly staff "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADRIAN - 30 December 2023
" Great car, thanks! "
" Fast, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 22 December 2023
" Will always hire via AutoEurope "
" Charged £260 to repair a puncture in a vehicle provided with no spare tyre/get you home kit will ensure I never rent with Avis again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANIEL - 14 December 2023
" see question 3 I would recommend you change the advertised 'At airport' to 'shuttle service' "
" Knowing I would be on a tight schedule, I chose Hertz because your site said it was at the airport but it is not, it is down the motorway at the Marriotte Hotel. I waited half an hour for their bus but it didn't come so had to get a taxi. I couldn't trust the bus for the drop off so had my brother drive to the hotel at 5am to pick me up and take me to the airport - which really defeated the object of hiring a car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ALLAN - 14 December 2023
" Easy booking and good choices. My 'go to' car hire booking company. "
" Great car, great price and great staff but the pick-up location is NOT at the airport. It is at a hotel and you have to get a mini bus to get there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROY - 13 December 2023
" Car upgrade with no extra cost, helpful & friendly staff, easy place to get to by shuttle Bus & it was an nice and enjoyable experience from start to finish. "
" Excellent service from budget from checking in to checking out, on checking in was advised of a vehicle upgrade with no extra cost. The staff were friendly and helpful on check in & check out. It made a great start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BARRY - 11 December 2023
" Five stars "
" Great service and check-in/out staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 26 November 2023
" Autobeurope dos not mention in t and c's that only a paper bank statement mailed from bank with relevant uk address notes would be accepted. "
" Absolute disaster. Keddy refused to release car as I did not have proof of uk address. The only documents keddy woild accept were utility bill or council tax. They would not even accept bank statement in address name unless it was a paper copy from bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GAYNOR - 26 November 2023
" Never to be repeated as I'll never use Europcar again. Don't use Europcar is my advice. If you do, check your paperwork – they can't be trusted. Don't listen to their upselling schpiel or ask the price because they won't tell you. When upselling on a contract already requested, the assistant should talk in prices as well as the product. To do otherwise is completely dishonest. I imagine that's not taught at Europcar training school and that, therefore, makes Europcar both devious and underhand. They'll argue 'it's all in the paperwork' and that's true, but travellers are frequently tired and stressed in those circumstances and don't always read the paperwork, especially when figures are not mentioned. When you complain when the bill comes through, management then has the audacity to use the get out clause of ' well we weren't there so we don't know.' Of course they weren't there! But they know what their shady training practices are and you can bet your bottom dollar it includes 'don't mention the price.' The final fee was more than double I had anticipated and there wasn't a single extra product I'd have bought except for the additional driver. Shoddy, cheating, low brow behaviour. No wonder the trade is considered disreputable. "
" Don't use Europcar is my advice. If you do, check your paperwork – they can't be trusted. Don't listen to their upselling schpiel or ask the price because they won't tell you. When upselling on a contract already requested, the assistant should talk in prices as well as the product. To do otherwise is completely dishonest. I imagine that's not taught at Europcar training school and that, therefore, makes Europcar both devious and underhand. They'll argue 'it's all in the paperwork' and that's true, but travellers are frequently tired and stressed in those circumstances and don't always read the paperwork, especially when figures are not mentioned. When you complain when the bill comes through, management then has the audacity to use the get out clause of ' well we weren't there so we don't know.' Of course they weren't there! But they know what their shady training practices are and you can bet your bottom dollar it includes 'don't mention the price.' The final fee was more than double I had anticipated and there wasn't a single extra product I'd have bought except for the additional driver. Shoddy, cheating, low brow behaviour. No wonder the trade is considered disreputable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MERCURY - 23 November 2023
" Very happy - again. "
" Very pleased - again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARY - 20 November 2023
" The booking showed as 'in terminal' however it was a shuttle bus "
" Staff were friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 15 November 2023
" Overall it was good "
" Staff on reception very friendly. Had to report several scratches on car before leaving "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ALI - 08 November 2023
" Overall good value for money "
" Wipers were worn out and needed changing as it was very annoying even during the rain they were very noisy. Key fob is broken and kept fallen apart. Just needed to put a tape on it to keep it intact Seats were stained and dirty and needed better cleaning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by STEVEN PAUL - 06 November 2023
" Price is competitive and CDW inclusion is good. "
" The car park is crummy and not suited to travellers with luggage. No good for an air port rental solution. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ANDREW - 29 October 2023
" The 1st vehicle was changed for a more suitable one, when refused due to the condition. "
" The first car i was given was a 3 year old black VW passat. Wich was absolutely filthy outside. It had not been washed.. It looked like it had been driven down a narrow lane through dirty puddles, with bushes on both sides and scratched both sides of the car. The car was covered on scratches, stone chips and other marks. The hand over sheet i was given to check the vehicle only covered about 25% of the marks on the car.... this was totally unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ELLEN - 23 October 2023
" I found Devon (counter staff) to be very pleasant and efficient "
" Picking the up vehicle was very easy and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DAVID - 19 October 2023
" see 3 above "
" Whole process from start to finish was very smooth - picking up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICIA - 14 October 2023
" Fantastic "
" Very straightforward, great to deal with would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NEIL - 12 October 2023
" Great experience "
" Think full insurance cover to expensive but other than that everything was great "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ABU - 11 October 2023
" You charge extortionate deposit "
" I had to pay a £1700 deposit and have not received my refund yet and received no paperwork for it "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by NICHOLAS - 09 October 2023
" I always use Auto-Europe. It's efficient, transparent and you can cancel if necessary. It's useful to have an agent intermediary. We needed it once when there was a dispute over the date of our return flight! "
" The Enterprise/Alamo team at Manchester are always very friendly and in high spirits, which makes for a smooth and efficient hand-over. The scrath policy is very fair and de-stresses the whole experience. We handed back to Gabi, who was excellent and we could hardly believe that it was her first week. She deserves a pat on the back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 05 October 2023
" Autoeurope fine, hertz at this location rubbish "
" Location bad, staffing bad, uncontactable by phone and mailbox full. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 28 September 2023
" Smooth transaction and competitive pricing as usual. "
" Good experience and despite opting for the lower cost brand was treated like any other Europcar customer. Fast turnaround this time but obviously a big YMMV depending on traffic and staffing at the time. Usual upsell on upgrades and insurance but not too pushy. New car in impeccable condition. Fast and incident free return. Happy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 05 September 2023
" I have used A.E. frequently for my past rentals. I ALWAYS BOOK my rentals using a ZERO deductible option and thought I did so again on my latest booking . However on examination after the rental it seems as though that option was not available, instead GREEN MOTION only allows for a high deductible so that GREEN MOTION can SELL their own insurance to you. Furthermore Auto Europe is complicit in this scheme by agreeing to allow GREEN MOTION to do this. On calling A.E. to discuss the issue they shamefully rejected my query but instead turned it into MY FAULT for booking the way I did. With no option to cancel or amend the booking I had no choice but to accept the scam. However I did refuse to pay the extra fee to lower the deductible, and spent my travels diligently ensuring the vehicle would be returned in the condition I got it. Which by the way was not very clean either. I won't use either of these companies ever again. "
" The counter staff exudes an air of false friendliness in order to upsell extras such as higher insurance etc. They are not actually interested in serving the client but instead their own self interest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by NED - 27 August 2023
" Using Auto Europe has directly led to my poor experience with Europcar. I would advise friends to use someone else. "
" On pick up there was a lot of attempted upselling, and then all communication from Europcar via email has been in German PDFs which I can't read. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADAM - 23 August 2023
" Smooth as always. "
" Based off-airport. Bus took forever to arrive, albeit this is not the fault of Hertz as it is run by the hotel they are based in. Only one person able to issue vehicles. Did not have class of car I'd booked (C) and upgrade was unsuitable (was an SUV and I needed a car elderly people could get into with walking aids). Ended up taking electric vehicle as only vehicle available but was not advised on how to charge or where charging cables were, meaning I paid extra for charging at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILLIP - 09 August 2023
" It's a short bus ride from the terminal, but worth the effort. "
" Great car and price, quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by NICHOLAS - 26 July 2023
" Good car, good staff, incredibly poor management to have so many clients waiting for a car for more than an hour. "
" It took almost two hours from arriving at the car rental village at Manchester airport to being able to leave with the car. Extremely poor availability of cars, although staff were polite. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by LUKE - 12 July 2023
" All fine "
" All fine - details on record so very quick once collecting - although there was a 15 min wait "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HAMID - 07 July 2023
" Very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FAISAL - 07 July 2023
" Filthy and painful. "
" At the counter, AutoEurope counter guy ripped me off by selling some insurance saying this was payment needed for renting the car as europecar did not take payment from auto Europe. I made payment of 395£ which then appeared on my paper work as zero excess payment. Miss sold!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by DONALD STUART - 26 June 2023
" Unfortunately I do not find hiring cars these days a pleasant experience. It is absolutely essential to carefully examine the vehicle. Any unreported damage should be reported immediately and backed up by photos. I was OK this time but the previous time I received a retrospective claim for damage two weeks later that I successfully challenged. "
" "Keddy by Europcar" uses the same pick-up / drop-off office at Manchester airport as Europcar - the car rental village. Having used this twice, it seems a convenient solution for early flights with a free shuttle service running from 05:00. The pick-up was much longer than necessary as the agent was over zealous in adding on additional unwanted insurance. I wanted the basic included insurance (CDW with excess liability) as I had booked with Auto-Europe. This took time to unwind. I regard this as unnecessary hassle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MICHAEL - 22 June 2023
" I would definitely use them again for hire vehicles "
" Very easy to make the booking online and simple collection with no pressure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 18 June 2023
" Very satisfactory "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by HECTOR - 16 June 2023
" Although, I did not really have much interaction with Auto directly based on the service provided by Green Motion very happy with the service experience "
" Customer agent very flexible and helpful, very grateful for your assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 06 June 2023
" 1. On principal I do not make recommendations to others. 2. During the rental two warning messages appeared, both false, due to faulty sensors. 3. A paper map would have helped enormously after we collected the vehicle. 4. Although the rental company was Keddy, all our dealings were with Europcar and my Privelege card membership level was taken into account. "
" Total cost was excessive compared with past rentals. On the other hand we were offered an automatic at below the usual rate. A diesel automatic would have been better given the astronomical cost of fuel in England. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by NORBERT - 03 June 2023
" Great Experience "
" Great Stuff, fair conditions, great cars - thank you :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 28 May 2023
" Sadly we weren't informed of a change of collection point so we had to pay £15 taxi fare to the Marriott hotel to pick up the car. Not fun after a flight from Australia! No member of staff on drop off (office locked during office hours) so we just dropped the key off after waiting for a member of staff to appear. Other than those hiccups the car was great, no problems at all. "
" Needed to inform us of a change of location for car pick up - we caught the shuttle bus to the car rental village only to be told you'd relocated so they called a taxi for us ... £15 we didn't need to spend the moment we arrived after a long flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 12 May 2023
" As I commented in green motion our experience was not very good. I thought green motion was shambling company to deal with. I would like some feed from you re green motion as we were not the only ones very happy about the service on that day. "
" Very slow to serve people taking over 2 hours to get car. I had already paid auto europe £229.24 then when we got to the counter I handed my credit card for security deposit he wouldn't take it as the first driver was in my sons name and he re done the booking and charged my credit card £256 plus £50 out of my sons credit card. All I wanted to do was change the main drivers therefore to use my credit card so I have paid twice for a rental car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 29 April 2023
" Always the best price and reliability "
" Very polite, however no signs at Manchester car rental village to kiddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 28 April 2023
" Hi Autoeurope, You let me down big time. After all the years I have been using your services this one time you failed. After arriving in Manchester 20th April 2023 at 7.30pm to collect car from address supplied by Autoeurope getting there by courtesy bus to take us to the car rental village. Only to told that Hertz car rental longer operates from car rental village and nobody knew where they moved to. So I returned to the airport terminal called Hertz just before there closing time at 8pm only to receive an answering machine. I did eventually find the pickup point and found out they moved to Marriott Hotel but it was too late. I lost a days car rental had to taxi and train to my final destination and then next day return to the airport to collect my car hire of which I'm now £50 out pocket in travel expenses and one day car hire you owe me back. I have since found the Hertz car hire moved to there new location over 5 weeks ago and you still haven't updated your collection point details for Hertz car hire. I expect you to give this matter your upmost attention. I will look forward to your response. Yours Sincerely. Michael Boon. "
" I'm not sure the customer service telephone numbers works very well too many numbers to press before you get to the right department and when you do it's to late they are closed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 11 April 2023
" AutoEurope are currently not much help as they explain Keddy has charged me for the rental. Still pursuing refund. "
" Arrived late due to delayed flight and they had closed. Returned the next day and refused to provide vehicle. Appalling service and hoping to claim refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PETER - 10 April 2023
" . "
" Bit unclear how to return vehicle other than that all ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN - 08 April 2023
" Because car a a lot of scratches dents ect when I collected it was dark and raining it made my experience a bit unsettling as for returning the car in the same condition out of hours keys left as instructed was no problem "
" Easy to book "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by HELEN - 01 April 2023
" Cancelling a previous booking because of collection time of vehicle and rental office closed was easy. No problems with refunds from previous booking. "
" Helpful, friendly staff. I had to change my original booking through autoeurope because the time that the office was open until for collecting vehicle was too close to my arrival/landing time....Budget has always been my preferred rental company...no hassle with extras when you already said No at booking point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BERNARD - 30 March 2023
" Terrible experience "
" Staff at counter refused to allocate car due to not producing counterpart licence which I explained they do not issue in Northern Ireland. I was left stranded with my two very young children with no way of onwards travel . This despite producing both my full UK licence and credit card I will never use you as a provider again and will actively discourage others booking with you aswel Disgraceful service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GEOFF - 15 March 2023
" Dissapointed. "
" Booked a 'Peugeot 3008 or similar' Automatic and came away with a Kia Sportage Manual. Enough said. Very disappointed and will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CLAIRE - 06 March 2023
" I've used Auto Europe several times a year for many years & always had good services & find the prices very competitive. "
" Staff were very helpful. However the car did have damage which was not listed & I reported it the following morning. It was going dark & raining when I picked up the car & the windscreen wipers were so bad it made vision very difficult. I reported that on return & the member of staff said it was very common on aFiat 500 but I have hired several & not had this problem before. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 19 February 2023
" The lady at the Europe Car counter told me that I didn't have roadside assistance bla bla, when I had made sure that I paid for everything extra possible to avoid being hounded to pay more when collecting the car. "
" I dealt with Europe Car not Keddy "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SEAN - 17 February 2023
" unfortunately autoeurope booked a company that closed at 6pm even though they knew our flight was not due in until 17.35. We were then charged £71 late fee which was a huge "
" The car hire pick up was fine but unfortunately autoeurope booked a company that closed at 6pm even though they knew our flight was not due in until 17.35. We were then charged £71 late fee which was a huge unexpected amount to pay. Poor transparency and poor planning by auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 13 February 2023
" Can not fault . Everything perfect. "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 02 February 2023
" as above and insurance excess "
" Boot was small. I was also told that the insurance excess was £2100 , when i arrived to collect the car, however on your voucher it said £1200. I wasn't pleased at that. In the end there was no damage but could easily have been. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by MICHAEL - 02 February 2023
" although hiring the car on your website was straight forward enough and plenty of cars to choose from and confirmation was dealt with quickly. The insurance side of the sale is confusing since the actual car hire company have you take out there insurance cover. "
" AutoEurope offer extra premium cover insurance for my car hire which is a total waste of time and cost me a futher £124 to take out car insurance with the car hire company (EUROPECAR} in future i wont be taking up the offer of your insurance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 28 January 2023
" Why go anywhere else to book your car hire because the service is first rate. "
" Always use Autoeurope when traveling back to the UK as the process online is easy and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TING-CHUN - 02 January 2023
" Avis was great and booking with AutoEurope made it even an easier decision. As the coverage autoeurope offers let us travel with ease knowing that we are covered if anything happens, with a much lower price than Avis offers. "
" It was great that they had options to check in ahead of arriving so that it reduces time spent at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 30 December 2022
" Cash, the staff member who I dealt with at the pick-up desk was efficient and friendly. "
" No staff around at drop-off. Had to wait a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DIANE - 27 December 2022
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARY - 17 December 2022
" Smooth rental experience "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 14 December 2022
" Easy and quick. "
" Easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 05 December 2022
" Ok. Except from wiper blades - which were dangerous "
" Car wiperblades were is dire need of replacement. Undriveable in the rain "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by DAVID - 02 December 2022
" AVIS is my preferred partner for car rentals and always meet and even exceed my expectations. Staff are friendly, helpful and efficient. "
" Very smooth process from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAADAT - 01 December 2022
" Very good and I use europcar in future. "
" I am very happy with the service and personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 19 November 2022
" All as expected... "
" No problems.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JOHN - 17 November 2022
" Easy to navigate site and easy to choose the vehicle I wanted as well as amend booking when I needed to. "
" No issues other than the wait to get the bus from terminal to Car Rental Village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 15 November 2022
" I consistently get the best price by using Auto Europe. Despite being encouraged to book direct by all the major providers they never come close to matching the price from Auto Europe, even when they have promotional offers! "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 13 November 2022
" Pick up and drop were very efficient. The car was better than expected and I had no problems with it. "
" All the staff were very pleasant.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARRY - 11 November 2022
" When we picked up the car there was a power outage at the pick up point... meant some delay. We enjoyed the car very much! When we dropped it off Zamia could not have been more kind or professional. A great service and hats off to him! He also found out wallet that we had left in the front compartment (oops) saved the day for us! Thank you very much! "
" Keddy was friendly! Very new and just learning the ropes but ever so friendly. I always do feel so sorry for the sales team having to sell ( "encourage") upgrades. If we had wanted a larger vehicle we would have booked one. the Corsa was absolutely fine for us and our needs for the 5 days. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KAYLEIGH - 09 November 2022
" Spoke with a gentleman on the phone who was helpful to try to help fix our issue but hertz were vile and would not help us out. "
" Disgusted with the customer service provided by Hertz and will never use again. Was not able to get the car because I booked it on my husbands card, which if I couldn't pay at the deposit on it, should not have been accepted to make the booking. their system wouldn't take my debit card and they wouldn't let me change the driver to my husband so we will be putting a claim in for a full refund as we did not have the prepaid car. The hertz representative was rude and obnoxious "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CLAIRE - 29 October 2022
" I liked the car i was given, a Mini Cooper, however i was very exasperated trying to contact someone at Customer Service who could help when the dashboard warning light came on. "
" When i first picked up the vehicle it was very difficult to photograph existing scratches & dents due to the weather conditions so i went in to advise the counter staff who was unable to leave the counter & come out to the car as no one else was on the counter. Then the following day an amber warning light 'headlight vertical control arm failure' appeared on the dashboard & I spent 2 hours making 8 phone calls attempting to contact staff at Manchester airport. I gave up & sent an email & received a reply later from Chris Arienne Ables of customer service telling me to take the car to my nearest Europcar station which was 20 miles away! I was not able to do this. Eventually I got another email from Tom Whalley & the situation was dealt with efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NEIL - 07 October 2022
" The most annoying aspect was that the original car displayed was a Kia Sportage on the Autoeuro website and quotation for a large car to take 5 people and 3 pieces of luggage, but the car I was offered was smaller and I had to pay an additional £120 on top for the size of car I thought I had booked. Also if I had advanced booked a satnav (I had brought along my own) I would have found I had wasted my money as the car had one already built in. "
" The person I saw was very polite and well trained in sales techniques. I was surprised nobody was there to receive my car as I thought this was covered to 10pm, and I felt a bit uncomfortable with the procedure of leaving it without it being checked over. However, that aspect went well. The car itself was very good though - I may even consider it for my next personal one! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 30 September 2022
" Really liked the overall customer service "
" Customer service was fantastic Kiwi Jim was very helpful . Also when we drop off the vehicle the young man was very pleasant well mannered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHAMMED - 30 September 2022
" Made a contract for service no service provided and won't refund money paid... Modern day thievery "
" Pre booked hire.. looked at terms and conditions for old paper licenses.. nothing stated... Arrived to collect with driver's license and passport... Car hire denied due to old style licence... Stating a photo card was required yet nothing in terms and conditioned... They state a valid licence from your country... Which I have and showed yet no car left stranded.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DAVID - 28 September 2022
" As above item 3 "
" All business are only as good as the staff that are working/representing them. In this case Keddy was excellent in every aspect when we checked in, he is a credit to the Auto Europe team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANAND - 27 September 2022
" yes "
" I was charge three (3) times for the same booking. The sum reversed was less that the sums charged as such I had paid fees for two cancelled reservations. Please review my charges and refunds "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CAROL - 26 September 2022
" Super easy experience "
" Helpful staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DAVID - 21 September 2022
" Autoeurope is almost always the best value when I need car hire. Only criticism is increased price of the hire compared to previous years, but I understand this is beyond the control of Autoeurope. "
" Prompt courteous service and good vehicle. Was asked if I wanted several upgrades but no pressure when declined. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN MICHAEL - 21 September 2022
" Got a great rate. Had opportunity to pre-register also. Saved money and time. "
" Super service. Car was ready when I arrived, despite being delayed. Offered a handy upgrade. And we were on our way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 19 September 2022
" Super easy and efficient website to book through "
" The car wasn't completely clean when I collected it. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ABDUL RAHIM - 17 September 2022
" The online booking was very intuitive and easy to use. The terms of the rental were clearly stated and the prices for the different providers made comparing the offers very easy. I would definitely use Autoeurope again when renting a car again if i'm heading to Europe. "
" I was served very well by your staff during my pickup who explained the rental process very well and provided good deals to upgrade my rental. Upon returning the rental, your staff by the name of Tom made the return fast and quick which let me proceed to catch my flight at Manchester airport quicker. Really appreciate the quick turnaround during and after rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EILEEN - 12 September 2022
" Great experience "
" Lovely staff, explained everything well. Maurice and Amir at drop off very helpful and informative. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 06 September 2022
" Would recommend this company to my friends who travel often. "
" Very helpful guy in the pickup office. Good car, and the lady at the return point at Manchester Airport was very good and pleasant to talk with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JUDAH - 05 September 2022
" although the car was notr full of fuel, the assistant was very helpful. also there was a problem with tire preassure. the assistant filled it up. really it should have been ready to go... but the price was good "
" although the car was notr full of fuel, the assistant was very helpful. also there was a problem with tire preassure. the assistant filled it up. really it should have been ready to go... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CARLY - 24 August 2022
" Overall fantastic experience, easy yo collect and return the car. Staff were friendly. "
" Brendan was a pleasure to deal with, he was friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 09 August 2022
" As above "
" We paid extra on tour policy for full insurance and then when we arrived to puck up the car they told us that your insurance was not valid and it was a con. So we had to spend another 140 pounds on their comprehensive cover. Disgusting! We would like a refund please. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 03 August 2022
" Not much else to say. The insurance is overpriced "
" On the whole it was ok. The additional insurance is over priced. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MARK - 28 July 2022
" Terrible, spent 40 mins on hold and then the respective hung up on me.. Disgusting. "
" My car was cancelled without any e mail, or waning given to me. I had to pay double to rent a car at short notice. This was the second bad experience with your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GEORGE - 27 July 2022
" Great service speedy check in (once we worked out at mCR Airport where the shuttle bus was) and easy drop off , well done Enterprise. "
" Great service speedy check in (once we worked out at mCR Airport where the shuttle bus was) and easy drop off , well done Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANCIS - 26 July 2022
" Good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIPPE - 08 July 2022
" If you change your policy on the deposit, I might recommend you "
" Sorry for my poor english. I was very positive about my experience until the drop off where I understood that the 200 pounds left as deposit will be taken out of my bank account and then refunded 2 days later. I do not understand that process in which I loose an exchange fee and the difference of exchange rate. As a store manager in France, when we take a deposit with the credit card and that in the end it has no purpose, we cancel the deposit without any movement on the bank account of our customer. Despite, that bad experience, I give you a 7 on the overall experience thanks to the professionalism of Samuel when we took the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by KIERAN - 06 July 2022
" Delayed flight. Counter closed. Had to hire from Avis. The manager of Europcar assured us the money would be refunded - this has yet to happen. "
" Absolutely awful to arrive off a delayed flight (of which I notified Europcar about) to find the counter was closed 30 mins earlier. I had to cross the hall and book with Avis to get a car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MOHAMMED - 24 June 2022
" Grate "
" It was grate it was very busy and took me about 44min for my turn maybe you should increase your employees especially during the high season "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WESLEY - 18 June 2022
" Satisfied "
" Very slow at the car rental desk as only 2 people on, one of whom had a difficult customer so had to wait about 25 minutes to get attended to. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MEGAN - 18 June 2022
" Great car and service but inquire about the fine details of the add ons "
" Excellent service and an offer of an upgrade to a hybrid vehicle which was superb. My only unhappiness was that I was sold a refuelling option that wasn't explained well so I bought a full tank of fuel unwittingly.... I thought it was just going to be refilled from where it was on return. So lost about £30. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 08 June 2022
" Good overall service and excellent customer relations "
" Good overall service and excellent customer relations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 05 June 2022
" Excellent speedy service thanks "
" Very efficient service - will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 22 May 2022
" easy transaction "
" very efficient operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STIG - 15 May 2022
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 03 May 2022
" Not a great experience at collection of our pre-booked car. I hadn't realised the hoops needed to jump through in hiring a vehicle in the UK if you have the misfortune to be a UK driving licence holder. Always thought that "me buy- you sell" rules applied but clearly not. Apparently, other providers are equally consumer unfriendly. Luckily, your helpful, good humoured representative simply used our French address to navigate the way smoothly through an otherwise tiresome experience. / "
" I hadn't realised the hoops needed to jump through in hiring a vehicle in the UK if you have the misfortune to be a UK driving licence holder. Always thought that "me buy- you sell" rules applied but clearly not. Apparently, other providers are equally consumer unfriendly. Luckily, the helpful, good humoured staff simply used our French address to navigate the way smoothly through an otherwise tiresome experience. / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ROBERT - 19 April 2022
" Very friendly and helpful Keddy staff at Manchester "
" Very friendly and helpful Keddy staff at Manchester "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 13 April 2022
" It was reassuring to have a member of staff check the car with me at drop off and verify that there was no damage "
" New car with delivery mileage. No issues at all and a fair price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ERIC - 07 April 2022
" Car was a cracking little runner "
" No parcel shelf in rear of car. Became a problem because we could not leave anything in the boot. Office was to busy time advise on pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JEREMY - 23 March 2022
" Site is very easy to use, and makes the process of comparing hire rates much less time-consuming. "
" Staff at both ends of the hire very helpful and efficient, although some damage to the tyre walls was not noticed at the start of the hire. However, this hire was arranged at short notice (the day before), and a charge of £130 for a one-day hire cannot be considered good value. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by LOUISE - 16 March 2022
" See comments above "
" Sat nav in car needed updating. It doesn't recognize new roads around airport so finding fuel Station was problematic. Devon the agent at pick up was very helpful and pleasant. On arrival we had no idea we had to catch a bus to collect car. This info needs to be clearer. Car was ok apart from dated sat nav "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JUNE - 14 March 2022
" Still awaiting the receipt for the end of hire. "
" I appreciate that this is not the responsibility of Keddy, but the road signs to find the car park to return the car we're virtually nonexistent. This resulted in a very stressful morning. A map would have been useful, or at least the post code to put into my satnav. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by VICTOR - 03 March 2022
" OK "
" poor quality car "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by WILLIAM ROBERT - 25 February 2022
" Overall good "
" Car body work not in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ROBERT - 15 February 2022
" Excellent car and efficient service but I do not like the sleazy salesman approach every time I hire a car. Generic comment which applies to most but these guys were in your face using all the tricks of the trade. Was too tired to argue so just paid. "
" The guys at Manchester airport car village are pure salesmen - convinced me that insurance I bought was not sufficient and offered me a 'deal' of upgrading car and insurance to zero access - ended up spending an extra 150 GBP!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 14 February 2022
" Car was old and needed more servicing it had been neglected "
" Car was scratched all over windscreen wipers were no good at all and rained a lot, the blades were worn out they should have been changed a long time before I borrowed they made loud squeak everyone they went over the glass,plus autostart sometimes was not responsive. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by DAVID - 10 February 2022
" I will never use this company again or recommend them even to my worst enemy. Very unhelpful to the point I lost a day of my car hire plus incurred additional expense. Staff member at Auto Europe told me to cancel my car hire which would have meant I would have lost all the money I paid them. If I were Hertz I would end this partnership. "
" Let down very badly. Had to take a later flight because of circumstances and arranged to pay an additional charge to pickup the car later. Few hours before take-off received a call and was informed. I could not pick-up the car as arranged because they had no one available to hand it over. Lost a days care hire due to this plus incurred additional costs to cover two journeys from the airport and back again the following day to pickup the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES MARTIN - 02 February 2022
" Fine no problem "
" Rented twice from them in a month and still not received deposit from first rent never mind second,had to pay 1500 pounds each time and waiting more than 3 weeks for a deposit return is not acceptable "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SUSAN - 07 January 2022
" will use budget again "
" very helpful staff and easy pick up and drop off, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DAVID - 17 December 2021
" Always a pleasue to do business through, have my doubts about recommending Easirent on your site, "
" We arrived in Manchester on 4th December, after a horrendous flight, when we had to abort our first landing. we were conscious of a medical appointment which we couldn't be late for. We rang the office of Eazirent and they said they would meet us in 15- 20 minutes at bus stop D. When we go there, there were 3 other ladies waiting for the bus, they had been waiting for over 20 minutes. We had a final stop, for another 2 people the bus now full (so I think the office was waiting for this to save money and petrol) which is fine. We arrived at the depot, and were driven into the storage place (because it was raining) as the place was filthy, so disorganised, not a good start to our first impressions. We were then walked through a storage place for car seats (equally as filthy and disorganised) There was a customer trying to get his return flight, eventually the 'customer service' person started speaking to us. He took our passports and details, and then asked if we could stand further away as the first customers details was there. For one, we wouldn't be able to see without our glasses on and the customer service operative had out details in his hand for all to see....... He didn't however, ask the first customer to move away from our details We eventually got sorted, all the customer service person wanted, was to up sell the insurance etc. He then asked us to stand back and started to deal with the other ladies, who had a long discussion, about insurance, who was going to drive the car. We were conscious about getting to our appointment, and asked how long he would be, to be told to take a seat and he would be there shortly. By this time, we were getting very frustrated as they were still discussing what to do, He was just standing back waiting for them to decide. He could have met us in the filthy depot to get the car sorted and the ladies would have by then decided. Eventually he did just that and asked us to meet him in the depot. We only knew the entrance we came through, and couldn't get back in, Until someone walked out from the toilet and we asked him to let us through He had to go through the office to let us in. When we got into the depot. we said we couldn't get through and he said we should have walked round (we didn't know how to get there and it was pouring with rain, which we told him. He then started saying how abusive we were and that he wouldn't take this. We said we werent listening, and get the car sorted and we would be on our way. By now probably (and we were late for the appointment) We took the car, with only 3/4 a tank of fuel, a windscreen wipe that scraped the whole time we hired it and went on our way (Obviously no pre hire inspection) When we got back to drop the car off, we got a lift back to the airport, where he then started to lecture us on how we would never be allowed to hire of them again. We totally understand that this is a pressurized job, as we are sure there is commission involved in the upselling as they get very upset when anyone says no to this service, but surely, Customer service should be King. If he had dealt with one customer at a time, then we would all have left happy. No one was wearing face masks apart from the customers. Very sad to say, but we are coming back to the UK often next year, and sadly wont be dealing with this Company again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by VINNETT - 15 December 2021
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 13 December 2021
" Great experience with Auto Europe but could be better with Budget. "
" Petrol tank was not full at pick up - about a quarter empty. No-one around when we dropped car off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GHASSAN - 11 December 2021
" Very bad. Never again. Better to go for a professional car rental like Avis, budget etc... "
" You pay less but very poor service. Car reserved never available and end up paying more. Staff arrogant and advise to read the contract very carefully. They were asking for proof of address something new when renting a car, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JEFFREY - 07 December 2021
" quick and easy. a good alternative to the 'big car rent companies' found at the airport arrivals. "
" Users pay Auto Europe insurance for the vehicle which appears to be useless as we were asked again to pay insurance at Easirent - double whammy! This I found to be unacceptable and is why I give a low score for recommendation to a friend "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by BILLY - 28 November 2021
" Great "
" Kash from Europcar was a real help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALASTAIR - 03 November 2021
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 29 October 2021
" As an airport branch I would expect you to respect that flights get delayed, instead of making a £60 charge without any mention of it at all. "
" Unfortunately my flight was delayed and I was charged an additional £60 - which was not even mentioned when I collected the vehicle. The vehicle was clean but there were a number of scratches/marks that I had to report. On return there was no key drop box. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by LAURENT - 28 October 2021
" Had to wait 30' to get the only employee to drop the phone and give us a car that was not that category booked. The car had no tools nor a warning triangle which would have been pretty useful to change the flat we had an hour later. When calling to earn we will be 10' late due to having to find tools to change the flat with the spare wheel, no one answered. Dropping the car 10' late, no one was there. I am still waiting for my caution money back. All in, you put my life in danger. I am going to look into this with my lawyer. "
" Had to wait 30' to get the only employee to drop the phone and give us a car that was not that category booked. The car had no tools nor a warning triangle which would have been pretty useful to change the flat we had an hour later. When calling to earn we will be 10' late due to having to find tools to change the flat with the spare wheel, no one answered. Dropping the car 10' late, no one was there. I am still waiting for my caution money back. All in, you put my life in danger. I am going to look into this with my lawyer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by FREDERICK JAMES - 13 October 2021
" i HAVE BEEN INTOUCH WITH LAWYERS WHO DEAL WITH CAR HIRE FRAUD "
" i had a contact when parking with an other car which scuffed drivers side the lower rear light area , there was no integral damage .they have taken £492.82 WITHOUT SENDING ME A REPAIR ESTIMATE ALSO KEPT £292 RETAINER ASKED FOR INFO NONE HAS COME "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 06 October 2021
" A very positive experience. Helpful staff, clean, new cars and rapid return of deposit. Overall excellent. "
" The 2 female reception staff were extremely welcoming, helpful and efficient. They provided a very fast service and provided all the necessary information in a clear to understand way. No high pressure selling, just good old fashioned outstanding customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 04 October 2021
" 1st class "
" Extremely pleased with the service. The car was brand new and the process of collection and delivery was slick and professional. I will definitely be using Auto-Europe again in the near future and would definitely recommend others to do also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS - 08 September 2021
" I like using Auto Europe as I have always founds them to be reliable. "
" Everything went very smoothly. No issues. Friendly helpful person on reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HOWARD - 29 August 2021
" Excellent experience and have been using them for a few years now. I don't really look elsewhere. "
" Excellent experience. I particularly valued the opportunity to use a branch in Manchester city centre rather than the airport as it was much more convenient for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHERYL - 22 August 2021
" Very satisfied with the whole experience "
" Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAEID - 22 July 2021
" Ditto. "
" Easy to pick up, excellent, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAUL - 02 May 2021
" I had to call Enterprise staff at the counter in order to get to the car rental village. Indications I received were superficial, despite having to call 4 times, it ended up taking 1h to get from Manchester airport to the car rental place (10-15min otherwise). I waited 45min in the wrong place because of this. "
" I had to call Enterprise staff at the counter in order to get to the car rental village. Indications I received were superficial, despite having to call 4 times, I ended up loosing 1h to get from Manchester airport to the car rental place. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEAH - 29 April 2021
" Very easy and straightforward booking system "
" Friendly and helpful staff. Pick up and drop off were both very smooth, quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROY - 20 January 2021
" Good "
" Luke was very flexible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOSTAFA - 22 December 2020
" Your a thieving company and thieving in broad daylight. Took my money without giving me a vehicle and didn't even sight any legitimate terms and conditions for why they refused me the hire I had already paid for!! The person I spoke with at the desk was rude, impatient and had no idea about customer service. Such a rubbish experience there. Not willing to listen to the customer. Absolutely disgusting 'company.' I will make sure to warn people before they borrow from you and have their money stolen. "
" Your a thieving company and thieving in broad daylight. Took my money without giving me a vehicle and didn't even sight any legitimate terms and conditions for why they refused me the hire I had already paid for!! The person I spoke with at the desk was rude, impatient and had no idea about customer service. Such a rubbish experience there. Not willing to listen to the customer. Absolutely disgusting 'company.' I will make sure to warn people before they borrow from you and have their money stolen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ANDREW J - 17 December 2020
" I have used Auto Express for years, but recently i went to pick up a car, the rental counter said the vehicle was unavailable and said another car would cost double the price; they offered no alternative, nor refund. I have contacted Auto Express customer services but had no response. This is very disappointing. Why dont you impress me and contact me about this and sort it out? But instead, i expect you will take up my time from me to fill in this survey and never bother to return the gesture of good will by getting back to me... "
" I have been using SIXT exclusively now for over a year. I have had great service until this booking, where i have been charged the SAME booking amount AGAIN (double!) for no reason. I even dropped the car off a day earlier than reserved, which should attract a DISCOUNT not a double charge. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 17 October 2020
" We only had the car for one day but it was a lovely car very easy to drive "
" It was very easy to pick up and drop off the car, we arrived back at 04.00am and left the keys in a drop box and called the shuttle bus which arrived within 5 mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by YORK - 14 October 2020
" Quite a pleasant experience "
" Very helpful counter staff in trying to figure our questions. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CHRISTOPHER - 27 September 2020
" Excellent "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 15 September 2020
" Auto Europe let me rent a car for 10am even though you didn't have one available for another 3 hours. Counter staff eventually agreed to write an email I could use, which was helpful. Have not yet had a refund "
" Auto Europe let me rent a car for 10am even though you didn't have one available for another 3 hours. Counter staff eventually agreed to write an email I could use, which was helpful "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by DAVID - 11 September 2020
" Great service, very professional "
" As always, great service, well kept cars. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 09 September 2020
" riendly efficient service "
" Friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JUDAH - 25 August 2020
" autoeurope is a gr8 efficient site and send ther voucher very quickly with clear emails! "
" problem is when you book a car you specify such a type or similar. what constitutes or similar. i booked a volkswagen jetta - but get a skoda octavia. not as good. but they say is similar. how do they get away with this. good hire companies often do free upgrades, firefly do just free downgrades and don't give you a choice about it, with no apologies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MARGARET - 10 August 2020
" See point 3, "
" No wait for shuttle, easy pick up, quickly dealt with, was offered an upgrade but didn't want a larger car, only required car to get from a to b and back again, 98 miles in 6 days, but better than relying on trains at this time as no longer go directly from airport to destination and unable to reserve a seat in first class. I think next time I will ask price for a one-way. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GARY HAYDEN - 10 August 2020
" Again, the problem was the pick up time. It's not suposed to happen that way. Is up to you to figure it out. "
" There was a problem un between you and Alamo, because I booked from 6am to 6am and the day before they say they wouldn't open until 7am. In the end we reached an agreement to meet at 6.30, but they ended up showing at 6.45. It's between autoeurope AND Alamo, but I had to deal with it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ERIC - 02 July 2020
" Car was spotless. Especially in these unprecedented times "
" Counter staff very friendly and efficient. Not afraid to go that bit further to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TRACY - 30 April 2020
" Mediocre, not the best "
" OK, car filthy when picked up, had to fully clean it before handing it back, didnt want them to think it was our mess when returned aas when it was picked up it was a rainy and dark night "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by SCOTT - 29 March 2020
" Won't be renting from here again "
" Second time I've rented a car from Easirent and it's never plain sailing at checkout always up selling and confusing you with numbers and jargon "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 26 March 2020
" I will use Auto Euope where ever possible. I am predominantly based in North America and Canada "
" Your telephone assistant was exceptionally good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 24 March 2020
" See above "
" Very disappointed, I did not receive the vehicle despite being in contact with your representative numerous times. I was told I had lost the vehicle and my money at which point the call ended from your representative. I lost over £300 and felt robbed!! Very poor service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROGER - 23 March 2020
" The 'reception staff were not helpful at all , I was told if I wanted the car albeit a day late It would cost me £180 + Three times the amount I had secured on line, pretty disgusting imo. !!!!. I was given auto Europe phone number on a scrap of paper and advised to sort it out myself, again I was surprised with the bad attitude. I HAD TO WALK ROUND THE CORNER TO ARNOLD CLARKE WHO WERE EXTREMELY HELPFUL . "
" I arrived a day late for my pickup, I'm in my 60s and becoming forgetful. The attitude towards my situation was couldn't care less from the guys on reception. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEPHEN - 20 March 2020
" Overall the service from auto Europe was very good but the exact reverse with europcar! "
" The car had a very dirty interior ! Many scratches and damage on exterior of car ! They did not have my type of car I paid for so I had the choice of a minibus or a upgraded car for an extra 10 pounds per day so no choice but to pay ! I have had to extend my rental but not with europcar ! I chose green auto through your site ! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEPHEN - 18 March 2020
" First rate "
" Excellent service highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 11 March 2020
" Easy service to use, very professional. "
" Excellent service, quick, friendly and very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDWARD - 09 March 2020
" Always the best choices and prices "
" Used them for years and never any problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEE - 05 March 2020
" Overall I would be very happy to rent a car with Easirent again and communicate better about the drop off time partly my fault for not checking the opening times "
" Had a problem dropping the car off as it was before 6am Monday and the gate was closed but we was lucky somebody was there who knew the code. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 05 March 2020
" No real criticism to report. Will use again "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 04 March 2020
" Staff was very efficient and very friendly. Car provided was also very good. "
" Staff was very efficient and very friendly. Car provided was also very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DUNCAN - 04 March 2020
" The staff in Italy are great "
" The Italian Alamo people where amazing very friendly and extremely helpful Especially the man who we collected the car off. 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 26 February 2020
" Very good. "
" Ritz, the guy who checked me in and allocated the car was spot on! Perfect man to meet after a delayed flight, long day etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KATRINA - 25 February 2020
" it was great, however I booked the car for a day more than I intended to, and given this was a genuine mistake, would have liked to be given a little bit of refund as a goodwill gesture. "
" it was great, however I booked the car for a day more than I intended to, and given this was a genuine mistake, would have liked to be given a little bit of refund as a goodwill gesture. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANNIE - 25 February 2020
" Nice care good staff "
" Excellent service on arrival at Manchester airport fast and efficent only issue is that the money taken from my card on arrival has yet to be returned to my account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHANE - 24 February 2020
" An absolute disaster, they took my booking on Sunday evening even though there were no cars available from Saurday evening and left us stranded in Manchester. The only number I could ring was an American number who couldn't authorize a car from another desk and told me to ring in the morning. Really embarrassing as I had a work client with me and I was supposed to have this sorted "
" An absolute disaster, they took my booking on Sunday evening even though there were no cars available from Saurday evening and left us stranded in Manchester. The only number I could ring was an American number who couldn't authorize a car from another desk and told me to ring in the morning. Really embarrassing as I had a work client with me and I was supposed to have this sorted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ALEXANDER - 23 February 2020
" I don't think I would be using easirent again unless we were given an assurance that vehicle would be prepared and clean I hope that the information given will not delay my £1600 which was placed on my card "
" The car was booked online to save time on collection but had to go through everything again the car was not very clean inside. The rear fog lamp was smashed the n/s/r bumper was damaged and the tail gate was damaged I understand these cars are abused but I was hoping for a car to impress "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by KNICKI - 21 February 2020
" as above... "
" Great car..Great Staff...difficult location...hard to find at 0530 in the dark! I really didn't like having to pay an extra £36 just to leave key in off site airport parking office, right next door. a very early morning flight! I hope that there were no problems with the return of the vehicle...you were holding a lot of money on my credit card! Otherwise Full Marks! xKx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BOBBY - 18 February 2020
" Easy process good staff good cars "
" Easy process good staff good cars "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by BRIAN - 17 February 2020
" As I said, very pleased. "
" Very pleased as always. However I rent cars very often, through many different companies and locations and usually after a few times hiring, most offices will reward you with a free upgrade. Unfortunately, despite my past patronage, the staff at Manchester Picadilly Europecar wouldn't even consider it...maybe next time in April...fingers crossed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 17 February 2020
" I have used Autoeurpe several times in the past with little problems. I think that my experience this time was not the fault of your company and I will probably use Autoeurope in the future "
" After a 1:45 hr delay we arrived at Manchester airport as we had no luggage to collect we left the arrivals quickly. We rang Easirent and were asked to go to bus stop 4 and a coach would pick us up within 10 mins. After several phone calls we were picked up 1 hr later. on arrival at the office we were told that as we were over 4 hrs late the car that we had booked was gone I pointed out that we were only less that 3 hrs late and that 1 hr of that was waiting to be picked up so really only 2hrs late. we were told that all we could do was to take a higher class of car at extra cost. after much discussion with the manager we agreed to take an unnecessarily larger car for £110. we had already paid £69 for the original car meaning an extra £41 when the manager tried to take the payment from my card i noticed that he was taking the full £110 I pointed out that we had already paid £69 and that we should only pay the difference. The manager seemed flustered at this and after about 1 minute he said that it was £110 extra. after more discussion he said that i could take his own car for the total price of £110. we took the car as we really had no choice. the car was obviously not prepared for rental as it was dirty and low on fuel. the manager advised me not to use Autoeurope in future and suggested that i should use Holiday auto as they had less restrictive polices. We feel that we were treated very poorly and that their objective all along was to up sell the car to take as much money as possible from the customer. This is the second time that we had a poor experience with Easirent but we thought that the first time was just an unlucky experience. I am sorry to go on and on about this but I do feel that we were very badly treated. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by MICHAEL - 14 February 2020
" Auto Europe has the very best prices, hands down. "
" Fast, efficient, nice clean late model car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 13 February 2020
" No further comment ! "
" Car infotainment was not functioning . No help from office even though this was a 10 day rental period!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JUDAH - 13 February 2020
" works ok. "
" I was very pleased with excellent service, and very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NEDA - 11 February 2020
" Smooth and pleasant "
" Friendly and honest staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHEENA - 06 February 2020
" Not great I am afraid "
" So much back and forth in check-in, eventually got a car and it wasn't up to other car hire rental services, the was no windscreen wash in the car. Made me wonder if it was checked over or not. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by OLUSINA - 05 February 2020
" Value for money "
" Good custom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 03 February 2020
" Very straight forward "
" Friendly, fast & efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SEAN - 02 February 2020
" Slow and awkard phone service "
" Car had bald front tires. Dropp off desk service was so slow and unwilling too help me quickly "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CHRISTOPHER - 02 February 2020
" As per my previous experiences it all went well without any complications. "
" Simple process well delivered with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JEANETTE - 30 January 2020
" Found Auto Europe very helpful. "
" I have the same experience with another rental company not just Avis but do not enjoy the upsale efforts at the counter when picking up vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 30 January 2020
" Good value. "
" Pick up process a bit slow. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by IRENE - 29 January 2020
" Good price. Brilliant staff "
" Excellent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 27 January 2020
" I ordered an Economy car one week ahead trip. On arrival I was informed the only vehicles available were either a 2 seater or 10 seater van. Hertz counter staff had a very smug take it or leave it attitude. Eventually and reluctantly chose the 2 seater van option which was supplied without a spare wheel which had been stolen during an earlier rental - is this legal ?. "
" See below comments entered in section 5 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LESLEY - 26 January 2020
" Excellent service Thank you "
" Quick and easy process Staff very welcoming and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 25 January 2020
" Very good all inclusive price. Will use again "
" Quick and easy. No pressure to buy extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHAHJAHAN - 21 January 2020
" Highly recommended. 5 star rating. "
" Excellent staff at reception. Got very quick service to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHARON - 16 January 2020
" Telephoning autoeurope after 2 hours of trying to get someone who spoke sends and trying to get my bank to reverse the charges, autoeurope were on the ball, clear concise and motivated to get this resolved. "
" Car wasn't full on collection, told by counter staff and at return that the difference in full as I returned it full would be credited to the card left the deposit. It wasn't, my rental deposit was debited from my card 2 days after my rental was returned and the fuel credit amount also debited. Dire unprofessional cowboys. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BERNARDO ANTONIO - 15 January 2020
" The only problem I have, was to return the car...my GPS could no find the site... it is a very hide away place. "
" Great !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH - 15 January 2020
" everything was fine. "
" Very good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DEREK - 14 January 2020
" Easy, quick, accommodating- excellent service "
" Great service as usual 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 11 January 2020
" Great experience as usual "
" Great service as per usual "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KASHIF - 09 January 2020
" . "
" Great Experience Great Service from Enterprise at Mcr Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NAZAR - 09 January 2020
" Very much so. "
" Green motion staff at Manchester airport are very efficient, friendly and very cooperative. You couldn't ask for anything better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLE - 08 January 2020
" Was they said when you make your booking it's not what they do. "
" Booked online, contact them for confirmation over the phone before booking my ferry to France as I started on my booking that I was going to France for 6days. My booking was confirmed by customers services over the phone and an email confirmation was sent on my email. From then I booked my ferry which cost me £159. Hours later my booking was cancelled without any phone call, I noticed it because I was sending an email, otherwise I wouldn't know. I still waiting for the refund of the car rental and lost £159 for the ferry which was not refundable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALESSANDRO - 08 January 2020
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DENISE ANNE - 07 January 2020
" I returned my car yesterday & I had a complaint. The person who I returned the car too said his manager would ring me about my complaint. As I expected NO-ONE CALLED. My car was returned 1 day early but I received no refund. The person was too busy trying to usher me onto the bus (Because others were waiting) which incidentally I ended sat on in the freezing cold for a minimum of 30 minutes because no-one could open the gate which had locked itself. I had complaints regarding the car Reg A018JZK The key fob was low on battery. The exhaust was blowing. There was no log book or details should I need to know air pressure & other safety necessities for driving. I think it is the law to check these things before you rent out a car. The SATNAV wasn't up to date & proved useless, making many mistakes. The final mistake by the SATNAV was to take me into Manchester Airport drop off thus costing me a 3.00 charge for nothing! However, the main complaint which made using the car intolerable other than short distances was the smell inside the car. When I picked the car up I noticed it but thought it had maybe been stood & the smell would clear. It did not & on occasions made anyone travelling the car 'GIP' the smell was so bad. It was the smell of 'SHIT'. Yes you are reading this correctly! I checked the car to see if I could find the source but I couldn't. As I was staying in York for the holidays it was too far to bring the car to complain. I had no mobile either. I was only in the UK a few weeks for the Christmas break & I did not want to waste time & fuel travelling back to Manchester. When I returned the car I made the guy I returned the car to sit in the car & tell me what he thought without me informing him of the complaint. He immediately said it smelled of 'SHIT'. So we both agreed the smell was a smell of 'SHIT' & it was terrible. He said 'good god' I don't know how you have driven it. Unfortunately I did not get an email address so I'm using what I have at the top of the agreement. I also was stuck at the car rental office & almost missed my flight because the main gate couldn't be opened & we sat in the cold waiting for at least 30 minutes. I had no time to use the DUTY-FREE & it was very stressful having to run through the airport. No time for a cup of tea or use the bathroom. To put this into context I had been on the road since 3am!!! Please use the email address given at the top to reply, it will be quicker. I await your response to these complaints. This car has been the worst car I have ever rented & I rent cars at Manchester Airport at least 3 times a year for the past 8 years. So I do have plenty of experience. "
" The car was in a disgusting condition & I complained when I returned the car & was informed a manager would contact me, NO ONE HAS DONE THIS & NO ONE REPLIES TO MY MSGS. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 06 January 2020
" I was nervous about using Green Motion as I had never used them before and I had also read some poor review about previous customer experiences. However, my own experience was wonderful. Great value for money and great service. "
" I was nervous about using Green Motion as I had never used them before and I had also read some poor review about previous customer experiences. However, my own experience was wonderful. Great value for money and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAULINE - 06 January 2020
" All good. "
" Very professional and helpful. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAMUEL - 06 January 2020
" I got offered an upgrade at a great price I nearly didn't take it but I was happy I did. Really enjoyed the car "
" Excellent experience, great car. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AHMED - 06 January 2020
" For Auto-Europe: Good and easy service and setup, great prices. "
" For Budget: Good and professional service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SUSAN - 05 January 2020
" Easy to use online website. "
" Friendly staff. Speedy service and no problemsEsy to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 04 January 2020
" All good staff on all very pleasant..and nice service shame i couldn't run to the Jag tho... "
" Counter staff where very pleasant although the computer terminal booking in system was a bit cumbersome to use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 03 January 2020
" Not again "
" The deposit was cash in so it cost me international transfer fees and exchange rate losses. This is not what the other companies at Manchester have done this year Hertz Budget "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JORGE - 03 January 2020
" Excellent experience; therefore I award top marks "
" Both the gent who issued the car (his name escapes me now) and the gent receiving the car (Luis, if memory serves) were excellent; polite, professional and fast. Well done to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NEIL - 01 January 2020
" Great service from the begining "
" Great service from the Hertz reception member at Manchester "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 01 January 2020
" Avove "
" Off site from airport. Took 45 minutes for them to pick up. Check in took a long time asking for details they already had for the booking. Vehicle was messy with less than a quarter tank of fuel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by KELVIN - 31 December 2019
" As above. "
" The car was dirty when we collected it and there was a greasy residue on the inside of the windscreen that made it very difficult to see clearly for nighttime driving. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by LEONARD - 31 December 2019
" All good "
" Everything was very smooth but the CB last time we rented from you it took about 6 weeks before our de deposit was cleared "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN MICHAEL - 30 December 2019
" Keep asking if I want to pay extra to eliminate excess even after I have paid on line for the hire. If I've paid then I've chosen my options and do not need or wish to be asked again. It's extremely irritating. "
" Keep asking if I want to pay extra to eliminate excess even after I have paid on line for the hire. If I've paid then I've chosen my options and do not need or wish to be asked again. It's extremely irritating. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEWIS - 29 December 2019
" Only minor criticism is I am not sure I received an email with my booking Auto Europe at the time of booking. Closer to the time I went to the website and was easily able to retrieve the data though, so it wasn't a big deal. "
" All very professional and no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by EDMUND - 27 December 2019
" Pricing better than dealing with suppliers directly.... "
" Good at what they do...very good. Motivated and dedicated. Easy and expedient... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GUDRUN - 27 December 2019
" Please see above "
" My only negative comment is that I had to wait longer than 30 mins to pick up the vehicle in the first instance. But everything else was excellent, staff and the car, and the ease of dropping off etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 27 December 2019
" All good, the only thing I would say is that we were expecting to find the pick up on site at the airport. The literature gives this impression. It is in fact a bus shuttle ride away. A free and regular shuttle, but I think this should be made clearer. The staff were lovely and very helpful. Would have no reservations about recommending. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PRADIP - 25 December 2019
" Experience with staff and standard of car were good. "
" Didnt get the car i wanted. It was a totally different class. Suv inztead of hatchback. I feel you should get what you paid for I also feel short changed when you are charged for a whole day irrespective of pick up and drop off time. At an airport this seems to be in your favour not the customers "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEORGINA - 23 December 2019
" Very happy with Auto Europe - good prices, good service, easy booking. I always use them, usually once or twice a month "
" My experience was with Europcar who apparently deal with Keddy bookings. I waited 25 minutes to be seen and then a further 10 minutes to go through the process of booking the car - they were more interested in selling me upgrades and insurances than serving me with any speed and the lady was really rude when I asked her to please be quick as waiting had already made me late for a meeting. The car itself had quite a few knocks but the main issue was with the windscreen which was filthy on the inside and made driving very difficult at night. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by ANDREW - 21 December 2019
" Easy booking system and great price "
" Very smooth and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 21 December 2019
" No further comment "
" Exstremly efficient and offered an upgrade at a low price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 19 December 2019
" A PLEASANT EXPERIENCE ALL ROUND "
" A VERY PROFESSIONAL COURTEOUS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANGELA - 18 December 2019
" I arrived after a long flight. I found that the password I needed for my credit card was wrong. I asked if I could use another one or my debit card but NO. The guys on the Europcar were very helpful and tried to phone Auto car but no good. I was unable to change the booking to a shorter period as it was for 14 days, but no. I was very distressed and angry. No I will not be using you again . I seem to get daily emails from you offering deals ". STOP SENDING THEM . I hire a car 2 to 3 times a year, BUT IT WONT BE WITH YOU "
" I arrived after a long flight. I found that the password I needed for my credit card was wrong. I asked if I could use another one or my debit card but NO. The guys on the Europcar were very helpful and tried to phone Auto car but no good. I was unable to change the booking to a shorter period as it was for 14 days, but no. I was very distressed and angry. No I will not be using you again . I seem to get daily emails from you offering deals ". STOP SENDING THEM . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GREGORY - 13 December 2019
" Never had a problem booking through Auto Europe, highly recommended. "
" Good service, nice car, very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 12 December 2019
" Good service.Very competitive price. "
" The vehicle had not been cleaned inside or outside. We didn't discover this as we picked the vehicle up when it was dark.Cleaned the car myself the next morning and took photos of exterior damage and interior mess. I found 5 sets of keys from the previous hirer,who got in touch and picked them up from us the following day. Other than that, no problem with the vehicle.Staff all very efficient and good airport transfer service.We would use Green Motion again, and recommend to our friends. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GEORGE - 11 December 2019
" I used autoeurope as the quote said it was "in terminal" pick up compared to similar quotes for other websites indicated use of shuttle bus. In reality, it was not in terminal pick up but you had to take the shuttle bus. So autoeurope website is misleading and/or there is a failure to communicate with Alamo.. "
" Alamo was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RANI - 11 December 2019
" Good service "
" Good service "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JEANETTE - 10 December 2019
" Easy smooth and simple process. Didnt want to give the Rental car back !! "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WENCKE - 08 December 2019
" The only negative was the time it takes to be "served". WE had to wait about 20-30 min before it was our turn. Sorry that is to slow. Otherwise fine "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GERALD - 08 December 2019
" The vehicle was clean and well prepared for collection and troublefree throughout the Rintalan period. "
" The staff at both collection and return were very polite, friendly and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by COLM JOHN - 05 December 2019
" Horrible Our entire weekend almost got ruined because we couldn't get the car "
" We couldn't pick up the car because Europecar couldn't match the address on their software even though the address was the one on the driving licence on a bank statement and an electricity bill We rented a car through sixt instead And we are know waiting for you to refund us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SAVVAS - 04 December 2019
" excellent value for money deal, europcar showed a more professional attitude "
" quick pick up and drop-pff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 02 December 2019
" As explained above, very misleading "
" No problems but they were unaware of the additional cover I took out with you. I still had to pay a £1500 deposit by credit card which was later refunded. Not happy !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by IOANNIS - 28 November 2019
" Very good customer servise "
" The facilities are very poor(wet and muddy) as a consequence the initial inspection of the vehicle can be very difficult and tricky. The most important issue is the size of the deposit Green Motion withholds (1705£ for a rental of 55£) and the amount isn't release after quite a few days later "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 28 November 2019
" Non "
" Non "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GILES - 27 November 2019
" Great value as always. "
" Excellent service with no issues. Upgraded to an auto without quibble. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 21 November 2019
" Value/car good for what i required. Would use again...and tick the right time box this time! "
" Accidentally clicked the 12pm pick up when booking online. Tried to call/email tochange to 6pm. Finding a customer service number that is answered or an email address that is relevant to the 2nd party hire company was impossible. Even the central keddy office guy gave up. Worked out in the end as europecar kindly upgraded the car as original was rented out when not collected. But a good route to customer services number or email would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by BARRY - 21 November 2019
" I'm confused about how Auto Europe relates to Keddy. We booked with Keddy and we got our car from Europcar. That much I understand. Where Auto Europe fits into the picture is a mystery to me. But I have no complaints. "
" Great. Very cheap and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by TAHEREH - 16 November 2019
" No body was helpful they just wanted more money or I wasn't going to get my car "
" Avoid these people they have all the tricks in there sleeves to try and get more money or not give you the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JANE - 14 November 2019
" Would like explanation of charges "
" Can you explain the charges I paid up front on booking and then was charged again by Europe and haven't received any explanation "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CHRISTOPHER - 09 November 2019
" Simply a good experience "
" Good efficient service with no issues during the whole process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 09 November 2019
" If the service we received on 6th November is your usual service all I can say is "It couldn't be better" "
" We arrived in Manchester Airport for the first time on Wednesday 6 Nov and we had pre-booked a car from you for the day. The lady who processed our booking at Manchester was excellent. She explained everything in easy to understand terms. The two ladies at the pick up point were equally excellent and when we arrived back that evening the gentleman who took the car back was equally professional. I do not have any of their names but please pass on my sincere thanks from a very satisfied first time customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 09 November 2019
" Autoeurope can't be beat! "
" Always a great experience with Green Motion! Thanks to Hayley and her colleagues for everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DIANE - 09 November 2019
" As above "
" Staff were very efficient and friendly. Pick up was quick. Drop off find but no bus shuttle, waited for half an hour, other client had to phone twice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 04 November 2019
" Easy to book and the whole process went smoothly. "
" The staff were exceptional. They were polite, interested and attentive at both collect and return; such a pleasant change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHIL - 04 November 2019
" Got me a good rate on my rental car. Well done "
" I picked up the car with the minimum of fuss and I was driving away 10mins after arriving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RUTH - 03 November 2019
" Happy enough "
" The only thing I was unhappy with was Quarter tank of fuel. Checked hire documents and this was allowed but it does annoy me especially since there are no obvious petrol stations now around airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 03 November 2019
" Overall excellent experience "
" No main problems although I have not received a final statement yet "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ALEXIS - 02 November 2019
" Great as normal "
" AutoEurope needed to say what bus to collect when arriving at Manchester. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PETER - 01 November 2019
" Overall happy with auto Europe "
" Car only came with 100miles a day. Car wasnt cleaned, and was a replacement due to first car had a fault "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ADAM - 31 October 2019
" Overall my experience was excellent. "
" The staff at both the collection and drop off point were efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 29 October 2019
" OK "
" Fuel policy is all wrong. I was given a car with only fumes in the tank. Being unfamiliar with the local area, I found myself driving around in the dark with driving rain and wind, looking for fuel before I joined the motorway. Very unpleasant way to start a hire. Female blonde receptionist was brusque to the point of rudeness. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ION - 28 October 2019
" Worst experience, never contact this company "
" Worst company what i have ever meet , didn't receive the car , and didn't receive de money back for the car what I suppose to take but I didn't... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by NICHOLAS - 26 October 2019
" French rail strike meant I missed my flight. Late night pick-up had to change to following morning, and I was told the hire was cancelled and I must pay for the hire again. "
" French rail strike meant I missed my flight. Late night pick-up had to change to following morning, and I was told the hire was. Cancelled and I must pay for the hire again. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by KAREN - 26 October 2019
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDA - 25 October 2019
" Had better experience with other car hire providers "
" Car was not ready for time booked, very low on fuel, staff pushy trying to sell excess insurance cover. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JONATHAN - 22 October 2019
" Excellent service from Luis on the counter at Europcar in Trafford Park, saved the day, BUT crap service from Auto Europe, had issues with booking and rang twice got two different people and not helpful, however Luis saved the day, Cheers Will go direct to Europcar in the future. "
" Excellent service from Luis on the counter at Europcar in Trafford Park, saved the day, BUT crap service from Auto Europe, had issues with booking and rang twice got two different people and not helpful, however Luis saved the day, Cheers Will go direct to Europcar in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by XAVIER - 18 October 2019
" We booked online , and on arrival were told that the driver must be the same as the person whose name is on the credit card that was used for payment , this is required for the insurance. As that person who had paid had no driving licence we were obliged to pay a new insurance plus the cost of a second driver. This almost doubled the price of the rental. The staff although professional and courtious in their work were unable to re book the rental on the card of the new driver (and refund or cancel the initial booking). We found this particularly inconveneient. "
" We booked online , and on arrival were told that the driver must be the same as the person whose name is on the credit card that was used for payment , this is required for the insurance. As that person who had paid had no driving licence we were obliged to pay a new insurance plus the cost of a second driver. This almost doubled the price of the rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 17 October 2019
" All round very good.Will definitely use both AutoEurope and Alamo again.Alredy have another booking. "
" Slick and quick,both at the desk and in the vehicle park.Spot on. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDA - 16 October 2019
" I dealt with the Europcar desk. Booked through a 3rd party "
" I was told that i needed to purchase extra insurance, when I was of the understanding that I had already done this when making my booking.... very misleading! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 13 October 2019
" An awful experience as I could not hire the car that I had booked with Autos europe Due to an admin error a year ago by Aviva , I ended up with an IN10 endorsement. I now learn that most car hire companies will not rent to you if you have this endorsement. However , Autos europe did not ask anything about endorsements on the booking form so I was left high and dry with no help from them after my flight! A dreadful experience "
" see below "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by PABLO - 10 October 2019
" Everything was fine. "
" Staff are extremely unhelpful and rude. The kind of staff that gives an terrible image of the business. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CHRISTOPHER - 10 October 2019
" x "
" I had to wait 20 minutes in the freezing cold (2 degrees) for the shuttle bus. I will probably not book with an off-airport company again "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 10 October 2019
" No problems at all. Car was great. Customer service was great. "
" We had heard some horror stories about Green Motion so we were extremely apprehensive. Just to be on the safe side, we took out insurance against the excess which cost £17 for 4 days. And took photos of thecar inside and out. Very reasonable for peace of mind. As it turned out, we needn't have worried. Everything was great. Quick and easy pick up and drop off. So give these guys a chance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAN - 07 October 2019
" Will never rent a car again from Easirent "
" Piss poor service - sad bunch of losers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SARAH - 07 October 2019
" It really depends what you do with this feedback. The search engine worked fine and enabled me to identify a provider at a price I was willing to pay. It's whether you have any influence over the quality of the service provided by the suppliers on your platform. "
" Picking the vehicle up was a nightmare. The collection point was easy enough to find at MCR airport but the bus wasn't marked up at all. I waited 20 minutes before calling green motion. Their automated response was to look for a blue and yellow bus marked with their logo. The bus was actually GREY and marked with TOAD PARKING. Not at all helpful and took me 40mins to locate! On arrival, the bus dropped me about 200-300 meters away from the site office which was useless in the rain with a 23KG case. It turns out the actual drop off/collection reception is just around the corner from the office so I don't know why the bus didn't go there. When I picked the car up, the guy showing me around wasn't at all interested in me inspecting it and wouldn't let me mark up any scratches on the paperwork. I wanted to pull the car forwards to check around the back but he said to just take a video which would have been useless in the dark! This left me wondering what to expect when I returned the car. When I returned the car the same guy carried out the inspection and said there were no issues but failed to give me a copy of the paperwork confirming that so I'm still expecting hidden charges to appear on my credit card. All in all, going with the cheaper car rental from Green Motion turned out not to be worth the few pounds I saved. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FIONA - 04 October 2019
" It was a complete disaster. I don't expect anyone will read this but you can call me for more details "
" It was a complete disaster "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DANIEL - 03 October 2019
" Very easy to use "
" Great service and handover. Vehicle showed a tyre pressure fault from pickup, was mentioned during pickup and told it would go off as they had just been pumped up. 2 days later, 2 flat tyres and continuously had to be pumped up every 2 days during rental. Mentioned it during drop off as tyres looked like they had previous issues and just plugged up but not very well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by BRIAN - 02 October 2019
" All slick and seamless. "
" Very quick and efficient as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 01 October 2019
" Efficient as always over the years, just unfortunate Europcar Manchester Airport is so poorly managed. I could have booked an off-airport rental such as Green Motion (very happy with on previous rentals) for less but on this occasion we both had large hold baggage with us. "
" I was very surprised at the incredible poor service at this location. I arrived at the Europcar desk in the Car Rental Centre shortly before 5pm on the 21st. Along with half a dozen other unhappy pre-bookers I was informed no mid-size cars were available for at least an hour, no explanation and no manager was on duty, as one of your staff informed us 'managers don't work weekends, just leave us to deal with the mess'. After vehicles were eventually found for customers ahead of us, none of which were the class they had booked and paid for, I accepted a VW Polo as I was told it would be atleast another forty minutes for an Astra class vehicle to be available and I would need to contact you for a refund - hence this e mail. We eventually left the Europcar compound at 5.50pm. The Polo ran well but was cramped as I had ordered a larger vehicle to cater for commitments during the week of rental. Strangely before we left I noted a five door Astra, reg DN17 UVJ in bay C11 which was not offered. I have used Europcar frequently across Europe over more than twenty years and never had a delay longer than 15 - 20 minutes to collect keys and be on my way - nearly one hour is just poor organisation and service. The three staff on duty were the most dispirited and unprofessional I have ever encountered and did nothing to enhance the Europcar brand - one seemed more interested in offering Roses chocolates to colleagues than attending to customers. I am aware that events can conspire to create problems and the lack of Astra size cars an isolated event. However, on returning the vehicle on the morning of the 28th., after the check-in officer inpected and accepted it fuel full and free of any damage, I asked him if the availability problem was fixed and he advised there was a continual problem due to a lack of staff in cleaning section. I would suggest this branch needs an audit to ensure it is staffed properly, with pre-booked vehicles available or complimentary upgrades offered, and the staff trained and supported to promote the excellence of Europcar rather than be so demotivated they publicly criticise their own, non-present, management. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by OLUSINA - 01 October 2019
" Good custom "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IJAZ - 01 October 2019
" If Auto Europe deals with companies like Green Motion then not! But they have been generally supportive! "
" Staff at the reception on collecting the car was extremely rude and almost refused to give me the car! He said don't book with us again and if you do you will loose your money and I won't give you the car! He added that it is a short term rental company and you can rent for no more than 90 days in a year! Which was not even the case! Any how his tone was extremely rude and arrogant and I regretted renting from them! Hope never to go there again! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SANAM - 30 September 2019
" Misleading "
" Misleading prices "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by CRAIG - 29 September 2019
" Excellent service "
" Excellent service will use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ADEL - 29 September 2019
" Good service "
" They offered me insurance that I took but whether it was my misunderstanding or her fault I paid more than I thought I agreed for. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LANCE - 27 September 2019
" I was happy overall with the service and will use them again. "
" They seem to have a fill in your own sheet policy a little concerning to a customer you'd think the previous sheet would be a good place to start. i was unaware of the like for like petrol policy.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARGARET - 26 September 2019
" Refer to section three - plus this was about the most relaxing car hire experience we've ever had. "
" The gentleman who greeted us was relaxed welcoming and helpfu, Plus he expertly guided us through the admin areas. NB a personal Thank You to him from Brian and myself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MAHMOUD - 25 September 2019
" Not helpful and polite customer service. You can't speak to a seniors manager or make a compliant. Made a big mistake to book throw them( auto Europe ) who just toke my money and was not able to provide me with a car a paid for for accept to just refund me or even listen to file a compliant !! Very disappointed. It should be clear to customers what they need to have in order to receive the product they are paying for on the same page without having to search on it among the small lines of terms and condition. Before proceeding to check out; you should make sure the customer able to collect what he/she paid for. I.e driving licence, payslips, utility bill, credit card under driver name ...etc. I'm very disappointed from auto Europe which It feels as if they just scamp people to book throw them then find out that the customers not eligible to collect what they paid for and can't get refund.! "
" Should have cheaper offers direct not throw brokers who take advantage of customers. Easy rent should make sure the broker is able to provide customers with good customer service and give them refund if supplier / provider like easirent don't have cars available or can't accept customers documents or card ..etc "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SANDRA - 24 September 2019
" Easy to get to and everything was explained fully and very helpful "
" Extremely welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KIERAN - 23 September 2019
" Very Good, no problems "
" Everything was quick and efficient car was excellent with no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 23 September 2019
" Same as above "
" Didn't get a car asked for my money back as I didn't have a visa and was refused a refund absolute robbing b*****d "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by HEATHAM - 22 September 2019
" Worst ever call centre person I spoke with in my entire life, called Ricardo if I can remember. "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by POH TECK - 18 September 2019
" Overall experience is good. will definitely use your service again and will also recommend you to all my friends and colleagues who will be traveling to the UK. However, the distance between airport terminal and the car rental village is too far! It is also not easy for foreign visitors like us to find our way to return the car. It would have been better to have the car return near the departure terminal. "
" Alamo staff are all very friendly and helpful. will definitely use your service again and will also recommend to all my friends and colleagues who will be traveling to the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARY - 17 September 2019
" As above "
" Shortage of cars which delayed my pick up by about 30 minutes but a nice upgrade compensated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by STUART - 16 September 2019
" Hertz is an excellent car hire company. would recommend them.. "
" Everything was straight forward, had no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by COLLEEN - 14 September 2019
" Terrible "
" Unfortunately I took I'll and was unable to Go when I call the office I was told I could not get a refund because I had to give 24hours sorry but I can't predict when I take sick "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MIKE - 13 September 2019
" See above "
" They offered an upgrade however the sat nav was t working so had to take it back..the next vehicle had a problem with an alarm indicator not working properly..soa lot of my time was wasted going and backand forward to the Europcar office.. also there customer support number on the rental agreement was never answered!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by KENNETH - 12 September 2019
" As above "
" Best car hire experience i have had .10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EMMANUEL - 12 September 2019
" should intervene! "
" Although there were 3 people at the counter, we had to wait more than 20 min. Then, there was no vehicle available in our category and we were offered a Mini instead! When we refused, we were offered a very uncomfortable BMW. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by DAVID - 11 September 2019
" Whole experience very good. As a general comment, my flight into Manchester was very late and I only had 30 mins spare before the Car Rental Village closed> I would have thought that the closing of the village should tie in with the last flight arrival "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PABLO DANIEL - 05 September 2019
" I have trusted the staff to send me the contract by email, >my error< I don't asked the papery copy during the check-in, and this has created me some troubles on the credit card due to double debit. Yours cordiality and prompt reaction have REFUND extra the amount; then for the rest any objection, as always all excellent. "
" Car new, in good condition and without damages, as expected. driven for 130 miles in 6-days, a little but without any inconvenient. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FEDERICO - 05 September 2019
" auto europe perfect platform very satisfied "
" The car I was given was without a blutooth or cable connection to a screen to use in connection with my mobile. So I couldn't use my phone as navigation tool. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PAUL - 04 September 2019
" Excellent and efficient as usual "
" Excellent and efficient as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 02 September 2019
" I am disappointed you deal with such a poor company. I never met anyone who had a car resembling what they had booked. The staff were poor and in some cases rude when people did not take out their excess insurance. It was obvious on returning the vehicle they were looking for an excuse to make a charge for damage. Worst car hire experience ever from a person who hires in the UK and France regularly "
" Waited 25 mins at Manchester airport for their bus. Then waited over an hour at their office due to other dissatisfied clients complaining about not getting the type of car they had booked. Counter staff surly and abrupt. Then given a Toyota Aygo which is nothing like a Polo as booked. Waited again for vehicle inspection and again on return . Will never use them again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by JUDAH - 02 September 2019
" easy to use. accurate. good site. "
" very nice staff. excellent service. prompt and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHAI - 28 August 2019
" All-in-all positive. "
" Getting the car took a long time as counter was understaffed and everything was slow. Also got a car that is slightly smaller than requested, but we managed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by WILLIAM - 28 August 2019
" Car was fine spoilt for me about damage on a wheel that I did not do "
" Arrived at Manchester Airport trying to get to Liverpool for football car that was meant for me had keys locked inside had to wait to get another car with time running out for game . When I got other car pointed out a few bits of damage and told not to worry. When I returned car on Sunday the person checking car pointed out the smallest bit of damage to a wheel which I am certain I did not do. The point I am making is I did not have enough time to inspect car properly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MRIDYUL - 27 August 2019
" Good website, no hidden costs for the car rental. "
" Car hire was cheap, the excess car hire insurance was extortionate and wasn't taken up, much cheaper online. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by ROSALIND - 24 August 2019
" Awful "
" I was unable to pick up the vehicle and was not given a satisfactory explanation why not so was left stranded in Manchester airport at 9pm alone at night with a 16 month old baby. The best your counter staff could do was offer me a taxi which was £140 for a journey which I arranged myself under very trying circumstances for £60. I am extremely disappointed with the service. I will never use you again. It ruined my entire weekend. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JOHN LESLIE - 21 August 2019
" Would recommend this firm 1st class "
" Very good service would use u again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SOPHIE - 19 August 2019
" It was satisfactory "
" The pick up in Manchester was difficult to find and inconvenient with luggage - information of where to go and who to get there not provided and the counter staff were not that helpful and slow however once they got through everything they did offer us a better car (at an upgrade price) which was better than the car I had reserved "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANCESCO - 19 August 2019
" Very bad "
" The broker doesn't consider many things in case of refund. They refer to rent companies even if they made mistakes. I already sent mails to customer care explaining that the error was of rent company Sixt but didn't provide real justification even if I booked other 2 car with different companies using the same broker auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 19 August 2019
" Really like using auto europe, always a good choice of vehicles and it makes it easy to get the best price. The excess cover through auto europe is great value, giving full peace of mind at a price which is far cheaper than direct from the hire car companies themselves. "
" Quick and efficient pick up, slight problem with tyre pressure indicator, fix very quickly. Good car, clean and tidy with a few cosmetic issues, all of which were listed on my hire form. Easy drop off out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LAUREN - 16 August 2019
" Would use again but thoroughly check the car before driving away "
" Alamo is joint with enterprise. The car I was given didn't have a remote because it was lost. I have rented from many companies but I wasn't so happy with this car. I tried to exchange within a few hours of renting which I was unable 1. Due to a tyre issue and 2. Irritatingly annoying screeching breaks when it rained (which is all of the time in the UK) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by SIMON - 12 August 2019
" I booked a Volvo v40 or similar and rcvd a peugot 2008. I know you cant guarantee the make and model bot Volvo and Peugot are different class of cars "
" I booked a Volvo v40 or similar and rcvd a peugot 2008. I know you cant guarantee the make and model bot Volvo and Peugot are different class of cars "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARETH - 12 August 2019
" Excellent! "
" Excellent car, excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSÉ DE - 12 August 2019
" The employee who greeted us was friendly but overly obsessed with selling an upgrade. I think an insistence on the positive aspects of a car with an automatic gearbox that you are not used to driving in the UK and with GPS included so that you will have difficulties in driving especially in cities makes sense. But such insistence for a Mercedes does not seem to be the best approach, especially since both my wife and I have cars of that brand (an E200 and E250 Station wagon). For us, the brand is not the most important, but the automatic gearbox and the GPS. The employee approach should be focused on functionalities useful to Customers. On the return of the car it seemed that the roles were reversed. The clerk didn't listen but gave orders! "
" To book the car I used the Hertz website without difficulty. What is written corresponds to someone's condition, so there are no surprises when we pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CAROLINE - 09 August 2019
" Very satisfied with the service and will use again "
" Efficient pick up and drop off and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 05 August 2019
" No problems from Auto-Europe perspective. Very disappointed / frustrated with Europcar / Keddy check-in. "
" Had to queue for ONE hour to wait for check-in at counter. Why can't they put more staff on the desks? Surely they know how many people to expect due to pre-booking. NIGHTMARE. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 04 August 2019
" No problems........ "
" No problems...... good car.....upgraded to an automatic which was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN WILLIAM - 03 August 2019
" My whole experience is influenced by the report in 3. I will be happy to reconsider and remark individual items upon satisfactory resolution of this issue. "
" I have an on going issue with Avis. I collected the car at 13.27 on July 6th from Manchester Airport. On the 30 minute drive to my brother's house in Charlesworth, Derbyshire, I noticed that the tyre pressure warning indicator was on. Upon arrival I immediately called the Avis contact number at the airport. I was told that there was no one there that could help, as it was Saturday afternoon, and I would need to drive the car back to the airport on Monday. I was advised it would be easier to check how to reset the warning message using the internet. I managed to do this. When I checked the tyre pressures, three tyres were between 33 and 36 psi and one was 45 psi. On closer inspection the high pressure tyre was a new one with a white line around it. Clearly there had been a problem with this wheel, the tyre was changed and overinflated (presumably as a test). I was able to reset all the tyre pressures to the recommended 35psi. My first issue is that Avis sent me off in an unfamiliar car with the tyres seriously wrong in terms of their pressure. This should have been checked and corrected. I returned the car at 9.16 on 31st July, also to Manchester Airport. I was told that there was a small nick in one of the tyres and that I would need to pay 151 pounds for a new tyre. I am sure that at no time during my hire period did I hit a kerb or anything else with the tyre, to cause that damage. I really believe that the problem pre-existed and was probably the reason for my problems on day 1. Whilst I inspected the car body before driving away, I did not think to check the tyres. No one from Avis accompanied me to pick up the car from the parking bay. I therefore disputed the liability and I am still waiting to hear further from Avis. If I cannot convince Avis to drop this charge I will need to make a claim under the excess guarantee, which I took out with autoeurope. I have set all scores to 1 pending the resolution of this issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GÖRAN - 02 August 2019
" Good bang for the buck "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANCESCO - 02 August 2019
" As above "
" The operator didn't give to me the car because I didn't have the uk driver licence. I had the Italian license that is valid in EU so far. Booking the car with uk site is not a justification. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by WILLIAM - 01 August 2019
" Good "
" Although told the counter staff that no insurance was required as had 3rd party ins wad surprised to be billed so emergency cover tel auto Europe who said they would get back to me but so far no comments! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LUKE - 01 August 2019
" Very easy to book and compare "
" Most efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHARON - 31 July 2019
" Europcar are poor "
" First given a car group smaller than booked, second car was dirty inside. Rental was closed 1 day after pickup, never got any notification of it being reopened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SHITAL - 29 July 2019
" would recommend others to use them "
" Competitively priced, quick turn around, happy to use them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ANDREW - 28 July 2019
" All good. "
" All good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TANIA - 28 July 2019
" Brilliant!! "
" Brilliant!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by VALERIE - 27 July 2019
" Not satisfactory as listed above will not use them again. "
" Delivery was not efficiently carried out due to non communication if staff. Requested sat nav not available and staff member unhelpful when this was queried which resulted in us not having a usable sat nav for the duration of our rental which was frustrating to say the least. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ANITA - 26 July 2019
" As abo "
" They didn't have the category of car I had booked but I got an upgrade, had to wait for it to be cleaned but it wasn't a problem, it didn't have a normal handbrake it was fairly easy to figure out how to work it but would have been nice to have been shown "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PAUL - 24 July 2019
" ? "
" I have used Hertz around a dozen times in the last 12 months and I would normally recommend them very highly to anyone I know, however, after this last rental I will have to rethink this! The issue I had was that I was given a damaged car and was not informed about this by either the staff at the check in desk or staff at the carpark collection area. I would have normally carried out a check there and then but for the weather! It was absolutely pouring and down and I was soaked through already getting to the car, I drove into the centre of Manchester and parked in a multi story carpark in town where I did some shopping and lunch. On returning to the car I found a large area of damage to the N/S/R of the vehicle, the bumper was damaged and had multiple large scratches, the back light was smashed and had parts of the plastic lens missing. I obviously thought someone had hit the car and left. So for the next hour I spent trying to get any CCTV footage from a very unhelpful NCP staff to no avail. I then proceeded to call the Hertz desk half a dozen times with out any answer, the calls will be at a cost as well. I then took the drastic action of returning to the airport where I collected the car. On route my wife asked If I had any paperwork that I had signed at the rental desk to show any damaged etc, which I then remembered you now send emails! I get her to check and found an email that had been received 2 hours after I collected the car, this showed the multiple damage on the car. I was half way back to the airport when we read the email so cancelled going back and returned on our way to our destination. I can't believe we were given a car in such a condition? The stress it caused and the time we wasted by this I find, very unprofessional. I have taken photos of this and will be sending them to Hertz to make a formal compliant asap. I will admit the staff on return were very apologetic and advised me to send an email of compliant as there was nothing they could do at the time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LYN - 24 July 2019
" easy booking, and good value if you don't mind poor customer service "
" Terrible staff, very pushy, greedy and unfriendly, will do /say anything to get you to upgrade. no integrity "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HILARY - 18 July 2019
" Auto Europe are a good company to book through I have used them several times with good results. They offer a wide choice of rental companies to use. Choose wisely and read ALL the small print! There are many companies that do not show all fees up front. Green Motion were excellent and highly recommended. No small print with unexpected fees. We had unlimited mileage and £0 zero excess CDW which was very hard to find when I was booking. Customer service was good, car new and clean, the airport bus now picks up and drops off at their depot every 20 minutes. I have had serious problems with other companies but no problems at all with Green Motion. I would definitely use them again. "
" Good company to deal with, good customer service, new and clean car, airport bus to and from depot every 20 minutes. Unlimited mileage and £ zero excess CDW. Would highly recommend Green Motion. Only comment would be to put one way signs up at the depot for drop offs. Very congested and confusing making drivers frustrated when catching a flight. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 18 July 2019
" Wouldn't use either of the companies involved ever again, wasted time, took funds under what I believe to be false pretences. Accepting a Credit Card booking knowing it's against their own policy Confirming a vehicle they don't have or similar size. Rudeness of staff during inquiry for refund "
" Although the vehicle * Skoda Octavia Estate was Booked, PDF print out stated * OR SIMILAR, nor similar was a VW Sharan, insufficient loading space. Credit card booking was made by a neighbour and accepted, PDF voucher Hi-lited Hirer and Credit Card must be same name but accepted the booking ? Keddy ( Europe-car owned) Have never has a Skoda Octavia Saloon hatch or estate ! Refund refused having to utilise Credit Card mediation to get refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAULA - 18 July 2019
" I have marked the recommendation box low as this year I was disappointed for all the comments mentioned above but normally I am not. "
" On collection we had to wait for over 2 hours to be served !! Not really a bad reflection in the staff on duty more that there just wasn't enough of them! The car was ok, although it did smell of smoke and a lot of the bumps and scratches on it were not listed in the form given to me. I was very disappointed this year as normally I can only say good things about using auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CHRISTOPHER - 18 July 2019
" Great staff poor car "
" Best car hire experience ever.as far as staff and service are concerned. Hated the car a Juke we booked a focus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WALIS - 16 July 2019
" Not good. Frustrating. Will never use Green Motion again. Will never recommend Green Motion to anyone. "
" Excess cover is massive at £1,300. I enquired about splitting it over two credit cards, but they would not do this and charged me an additional insurance cover of £50.00 for the day to bring excess down. Rental office way off airport and very muddy - inside of car was muddy as well. You need to pan a lot of extra time to arrange pick up, due to frequency of buses and distance from airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by PAUL - 14 July 2019
" very positive and no problem will likely use this service again "
" a nice car exactly as ordered the staff were very helpful the pick up and drop off went very quick and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMIE - 14 July 2019
" Great and easy to use. "
" Staff at the office except for 1 member of staff that I dealt with were really rude and unpleasant to talk with. On the day of the car rental return I rang the office around 20 times and the phone wasn't answered, when I arrived he said yeah we are 'to busy' to answer the phone. Over charged for petrol even though I returned the car with the same amount of Fuel it was taken out with. Other customers in there being heavily confused and ripped off. A particular member of staff was trying to charge a days almost £700 for a car rental for 18 days even though she had pre paid online and his customer service skills were just so disappointing to witness. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 13 July 2019
" Good, easy to use and the price was reasonable. "
" Pick up and drop off was fine, however I have to complain about the pushy nature of staff trying to offer you upgrades and extra insurance, if I wanted or needed either of these I would have specified them before hiring ! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 11 July 2019
" See above "
" You do not ask about pick up experience ? ! Or model provided ! I rate both of these as extremely disappointing and only give a 2. Collection hall was packed , only waiting for Europecar. 1 hr plus wait. All other rental companies dealt with their clients within minutes. If I had not waited so long, I would have returned to their desk to refuse the 'van' I had been given . A Rifter , maybe it was a Renault , handled so badly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH MS - 10 July 2019
" Great "
" I waited for 1 hour 20 minutes to get to the desk for collection. There were at least 40 bookings in front of me and I was told over 100 for that evening with only 3 staff on duty. It was ridiculous. The staff themselves on the counter were fantastic but there were 3 empty desks and the whole experience was awful. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STUART - 05 July 2019
" After a delayed flight it took over 1 hour to get my car people can get quicker mortgages "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by JAZMIN - 05 July 2019
" Bad experience zero customer service might aswell have a mask and a gun to Rob people properly "
" Shocking sales ploy to sell insurance at inflated prices "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by WALIS - 03 July 2019
" I have had good deals through AutoEurope now each time that I have used them. The paperwork is quite simple and I have had no problems with the actual pick-up of the vehicles. "
" Although I booked through an online broker, AutoEurope, I was pleased that I was able to secure a good deal with Sixt. The customer experience was very good both times - both at the signing-in and the drop-off stages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARGARET - 30 June 2019
" I have recently acquired a Cypriot licence and because the date was less than one year, the person who I dealt with said that I may not be able to hire a car in the UK. He did suggest that I should get my UK driving licence back to prove that I had held a licence for over one year. This was not possible. I did ring Europcar and they said it would not be problem as I had used them before and I still had the paper part of my UK driving licence. I was also told by Auto Europe that I would not be able to pick up the hire car before six AM - I landed at one AM and he suggested that I could wait until sixAM and then collect the hire car. Being a person in my seventies, and I did say this, I would not have just passed my driving test over seventy year old or was able, due to age, be able to stay in the airport for five hours. I live in Cyprus and have done for ten years. I feel either that the person did not comprehend what I was saying or realise that age was a factor as to waiting in an airport for five hours. Also some car hire companies are open until 2am and as I stated the time of the flight landing when hiring a car, surely, the person would have ensured that the company was open so the 'wait' would have been unnecessary following landing at the airport. "
" I have used Europcar before and found them helpful and answered my questions. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 27 June 2019
" Autoeurope are good we use them often "
" They have a bad reputation, but this is the second time we have used them at Manchester and they were about the same as th other low cost hire place. The only problems were because of under staffing we had to wait to pick up car and drop off, maybe 15 minutes each time. There parking lot is also dirty and muddy with puddles. But, better than expected given theri reputation "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JAMES - 27 June 2019
" Generally good service "
" Good service generally "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MUHAMAD ZAIDEI - 26 June 2019
" Please block Green Motion as they are cheater and unethical in doing business "
" Green Motion is a very irresponsible car hirer by trying to cheat customers by threatened to buy their insurance of £450 although I had purchase extra coverage insurance by AutoEurope.Since we refused to purchase their insurance they had given us not full size MpV ( 7 seater) as promised earlier during booking i.e Ford Galaxy ... but gave Kia Carens (5+2)...they didn't accept insurance purchased thru AutoEurope and threatened to block our deposit of £1700 if anything happened ( even small scratches) to the rented car.. their attitude is so unethical and i will mot hire car through Green Motion again after this .. AutoEurope should not collaborate with unethical car hirer like Green Motion as this will tarnish their reputations although they offer most cheapest price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by BRIAN - 25 June 2019
" On telephoning Auto Europe to explain the problems we had encountered, we were very impressed with the way they handled the situation. We have booked through them many times before and have always been very pleased. "
" We did not actually take the car due to a combination of factors- 1. their bus drove us around for 30 minutes before dropping us down an unlit dirt track to an unmarked portacabin. 2. the attitude of the staff and the exorbitant additional charges (£50 per day) they demanded when we already had insurance 3. We actually thought it was a scam and did not want to leave our credit card details for obvious reasons. 4. We have rented cars dozens of times throughout the world and have never had such a bad experience. 5. We had to incur additional expenses in using taxis as we felt we could not take the rental car we had paid upfront for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JOHN - 21 June 2019
" As above "
" Waiting for 20mins at a counter, while Enterprise, Avis, Hertz and Sixt process multiple collections is ridiculous... Wont be using Europcar again, and this isnt the 1st time. Seriously inefficient "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MUHAMMAD - 15 June 2019
" None "
" Location is a bit shabby and incovenient. Otherwise everything is fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TIMOTHY JOHN - 12 June 2019
" No problems. "
" No problem with Sixt apart from their location which requires a shuttle bus. On arrival (Manchester airport) I had to wait 40 minutes for the bus (some people couldn't get on as it was too full). On return I had to wait one hour for the bus, again many people couldn't get on. It seems there's only 1 bus for terminals 1&3, and 1 bus for terminal 2. This is clearly insufficient and greatly inconvenient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by IVOR - 09 June 2019
" TOTALLY TOTALLY DISSATISFIED WITH EXTRA CHARGES THESE SHOULD HAVE BEEN EXPLAINED IN FULL WITH INITIAL QUOTE. WILL NEVER USE AUTO EUROPE AGAIN OR GREEN MOTION. "
" After receiving my initial quote of £188 I was happy to go ahead and book and paid the amount. There was mention that there could be some local charges. After asking many times I could not get an answer as to what charges. When collecting vehicle I was another £450. I was livid as you can imagine. They could not explain why I had to pay this. They said they do not de with auto europe and have nothing to do with my initial amount paid. I find this shocking. This ruined my holiday as this used up most of our spending money. I have written to auto europe to complain and await a response. In total paid £638 .....TOTALLY SHOCKING AND RIPPED OFF. please respond with answers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELAINE - 05 June 2019
" You should be vetting the car hire companies it's very clear these people are scamming customers to make more money. "
" There was a big que to collect the car. As I waited I realised the staff were over selling on insurance and excess waiver bumping the hire car up by over £300. When I went to counter staff he said they did not accept visa debt cards and the only way I could get the vehicle was to buy excess waiver cover at £350. I could not believe what they were trying to do and refused to pay and went to a legitimate car hire company that accepted my car and did not try to con me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DAVID - 05 June 2019
" Everything about the transaction is fraud. "
" You are fraudster. You took minet from my debit card account over £17 pretending to be Green Motion, Manchester, and when l contacted Green Motion the company denied ever taking money and directed me to recover my mo ey from yourself. Hence, the company never offered any service to me because you took my money rather than me paying Green Motion directly. I have since raised a complaint. Fraudulent payment with the TSB fraud team demanding immediate refund.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JONATHAN - 03 June 2019
" Quick and simple to use "
" It did what it said on the box. Quite a change after suffering with both Easirent and Green Motion at Manchester Airport "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICKO - 25 May 2019
" staff were incredibly kind and professional. I had the warmest of welcomes and the process was made very clear in the beginning and also in the process of return. "
" staff were incredibly kind and professional. I had the warmest of welcomes and the process was made very clear in the beginning and also in the process of return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEFANOS - 24 May 2019
" Moderate "
" Long time to go to the car hire village. Long waiting time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAYA - 22 May 2019
" no issues "
" slowest it has ever taken me to rent and return a car "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by GARRY - 22 May 2019
" Very good overall. "
" Very professional and friendly staff on the counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ELLIE - 19 May 2019
" Would've liked to know the local charges before picking up the car and cost of the deposit. "
" Would've liked to know the local charges before picking up the car and cost of the deposit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMY - 19 May 2019
" I do not see what the point in renting a car through auto Europe if green motion are going to completely charge customers themselves! "
" We prebooked and paid with yourselves, not only did Green Motion charge us again, they then charged because "I only had one form of ID" and then on the paperwork it states it is for additional insurance! Despite the fact we specifically said we didn't want it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DAVID - 16 May 2019
" Better than expected. Should do full-to-full with fuel not just bring it back at the same level. "
" Was reasonably quick, although the shuttle bus took a while to arrive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 04 May 2019
" Other than above there was no problem with the rental arrangements. "
" Arrived at Manchester Airport and had to wait over 30mins for transport to collect car. Another 20 min drive to Green Motion. Although the car was new and had not been used before, it had not been cleaned. Dirty on the outside and plastic covers still on the seats. Also only a quarter tank of fuel. Fortunately I was able to eventually find a petrol station to continue my journey. The return was quite satisfactory and quick in comparison. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by THOMAS ENGELL - 26 April 2019
" All ok. I'm still waiting overtime for a question asked to autoeurope, for my next spanish rental in may... "
" After four rentals on MAN I'll say that sixt is for me the best partner here. I've used europcar two times, and they pissed me off last year. So go Sixt! The kind of «stupid thing» is their rip of price on extended insurance. Buy it somewhere else. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GEOFF - 20 April 2019
" Thanks all! "
" Yet again a very good experience on my arrival and departure. The staff make all the difference. Great car too. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GLYN - 14 April 2019
" We booked well in advance and feel let down at having to pay an additional £180 for a car. We were on a strict budget and having this additional cost put an extra stress on our trip. "
" We booked a VW estate car (or similar) and on arrival was told they didn't have VW estate car (or similar) and was offered a Ford Focus Hatch. As we were travelling with a one year old child and having 4 suitcases plus a stroller, this was too small. We were offered an upgrade to a Kia Optima at an increase of £10 per day. We had no alternative but to take this option as we needed to get to our destination. The car was also a diesel, which we didn't want either. There was a Sat Nav installed, but this was out of date and on two occasions mislead us to our destination. I will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by VINCENT - 09 April 2019
" Autoeurope OK "
" I was lied to by counter staff and consequently had 45.00 sterling very effectively stolen off me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by YASMIN - 09 April 2019
" Nothing further to add - see above "
" Very bad service at pick up by counter staff who seemed inept at having the correct info for actually picking the car up. We were sent twice to the 'end building' with all our luggage to find the shed locked and no one there. The second time we were told he was on his way down - he wasn't. The third attempt at the reception - he actually found the keys in a box ....at 8.30 pm after a 10 hour journey it was not funny "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HARLEY - 01 April 2019
" OK "
" Fuel tank was not full when car was collected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by AINE - 21 March 2019
" unexpected charges - like airport taxes should be made aware in advance. I have yet to receive my deposit of €300 back to my account - this is a lot of money and I have no idea when I'll get it back - I was told when I returned the car that it would go directly back to my account but so far I have not received "
" having to get to car hire village with a husband in wheelchair and two cases was very stressful - driver on bus very rude and unhelpful - only for other passengers I would not have managed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by RAYMOND - 19 March 2019
" See above comments "
" They tried to blame me for wheel damage although I had emailed to say there was damage until they found previous record. The bus driver was an idiot who ran us around the airport twice. Had to wait 25 minutes in the cold to be picked up when collecting car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by IAIN - 18 March 2019
" Excellent all round experience "
" Very pleased & Happy with the service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 12 March 2019
" See above. "
" Quite simply the best car hire experience I have ever had, and I rent a lot. The counter staff were brilliant and the return staff were too. I have already booked with Alamo/Enterprise again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by YVONNE - 10 March 2019
" 3333 "
" Was given a car in the wrong group to start with. This was rectified and I was given the car I had booked and paid for. The interior of the windscreen was so filthy I had to buy a cleaning cloth and glass cleaner. No water whatsoever in the wipers - confirmed by a garage I went to for rectification. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by KEVIN - 07 March 2019
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NICHOLAS - 04 March 2019
" I have been a client for many years and regular recommend you. Two of the key attributes are cancellability and if there is a problem you will intervene, which you once had to do with a carhire in France. A Godsend as I didn't at that time speak French well. "
" They are excellent and have a very sensible scratch policy. Helpfully their staff are not incentivised to find scratches! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 27 February 2019
" I use auto Europe often and never had problems. Very satisfied "
" Picked up car in the dark so didn't see more damage on car as marked but on a positive note they gave me 24 hours to report anything.Had to send email with photos which is all extra hassle.But overall experience ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by STEPHEN - 27 February 2019
" Very good "
" Efficient service will definitely be using you again on my next visit in May "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 26 February 2019
" Very easy process to manage "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by BAFOUR - 25 February 2019
" I'd happily use easirent again. They provided a good service and competitive price. "
" My experience with easirent was nothing but fantastic from start to finish. The car excellent and the drop off procedure was very straight forward. A+ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DENNIS - 21 February 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CRAIG - 20 February 2019
" Highly recommend green motion, very impressed "
" Very impressed. Great service. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LORD - 20 February 2019
" Easy and nice, would recommend to go paper free! "
" Great Service, very professional and helpful. Would be great to get things done paper free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALEX - 12 February 2019
" Very good car ready when I arrived and on my return to airport the guys where waiting to get me back to the terminal all good "
" Very good the car was ready as soon as I arrived and the guys where organised the driver was ready when I arrived at term 1 all ve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILLIP - 09 February 2019
" No complaints, but is a high spec Yaris really the equivalent of a Golf? "
" Great cars and prices; staff better than most. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHELAGH - 09 February 2019
" After service was very good. "
" After service very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PAUL - 07 February 2019
" Great service "
" Great service,great car,great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 06 February 2019
" Apart from the extremely long wait for the Pick Up everything was fine "
" I had to wait 40 mins to be picked up on a freezing cold day "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 02 February 2019
" easy pick up and drop off, no hassle "
" very friendly and efficient staff, good car supplied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAPHNE - 28 January 2019
" Never again "
" I been rent a car with green motion for 2years. Even I pay on the website for good price,But every time I always pay a lot more before I got the car. This year will be my last time to work with this company. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by KAREN - 26 January 2019
" Spot on.... "
" Friendly efficient staff, handled quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 25 January 2019
" The car itself was in good condition but I have one or two issues mainly with the valeting, which was a problem because it was dark when I arrived and I do not know the area. Firstly, the rear view mirror was filthy as was the inside of the front window. The headrests on the back seats had been left up and, on such a small car, made it difficult to see out the back window. However, my main issue was that I was given the car with enough fuel for only 6 miles. For someone who doesn't know the area, I found that an unacceptably small amount of fuel. I had driven off when I noticed and had I not looked at it I could have run out of fuel on the motorway. The very least I would have expected was to be warned of this and directed to the nearest petrol station! "
" The car itself was in good condition but I have one or two issues mainly with the valeting, which was a problem because it was dark when I arrived and I do not know the area. Firstly, the rear view mirror was filthy as was the inside of the front window. The headrests on the back seats had been left up and, on such a small car, made it difficult to see out the back window. However, my main issue was that I was given the car with enough fuel for only 6 miles. For someone who doesn't know the area, I found that an unacceptably small amount of fuel. I had driven off when I noticed and had I not looked at it I could have run out of fuel on the motorway. The very least I would have expected was to be warned of this and directed to the nearest petrol station! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by MARK - 24 January 2019
" Europcar have failed to refund me the money for the extra upgrade which was given to me for free because the original car I requested did not have a GPS system which was also pre-paid "
" Unfortunately, Europcar didn't have the car that I picked with the GPS that I requested. They offered an alternative car for no extra charge and ended up charging me £30 for the "free" upgrade. They have refused to refund me, forcing me to take this matter further. I will not be using Europcar going forwards after this unresolved issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by GRAHAM - 24 January 2019
" Very happy with service to date. "
" Positive in general. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEITH - 23 January 2019
" very bad cheap but extra charges on pick up "
" would not take deposit from bank, even though i have used it with them in the past, so had to pay around another £300 "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIALL - 23 January 2019
" Same as qbov3 "
" Con men... nothing about q credit card being needed until after your booking and then when you querie it no one gets back to you... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PHILLIP - 19 January 2019
" Auto Europe consistently find best prices cars and allow changes to bookings. Graet Service. "
" Good value and good cars but pick up and drop off can take far too long. Make sure you factor this in. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 19 January 2019
" Ok "
" Smooth operation- no hiccups "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by ANNE - 14 January 2019
" Excellent easy pick up and drop off "
" Staff were very friendly on Arrival in Manchester car was perfect ...and on return to. Newcastle again staff were helpful and 100% to your company excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GIORGIO - 13 January 2019
" Happy to recommend. I was concerned because of the poor reviews from some people. I can only speak from my own experience which was very good. The requirement about having a fuel receipt within 5 miles and one hour is something of a pain as fuel is often cheaper elsewhere. "
" good service and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 09 January 2019
" Overall a good service "
" A little slow at processing pick up "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERTO - 09 January 2019
" Autoeurope additional policy cover allows you to go with "minor" renters for which you never know what they are going to charge you for minor supposed damage, "
" Interrent is same as Goldcar "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by AHMED - 09 January 2019
" Satisfied although as mentioned pick and drop off point is not practical for locals "
" The airport is far for dropoff and pick especially for locals. Would suggest a town centre office to rent on holidays "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PAUL - 09 January 2019
" I would never use either company again "
" Cowboys avoid at all costs "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LUKE - 07 January 2019
" I hope my compensation claim can be processed in due course as green motion are a terrible untrustworthy company "
" Fraudsters and con men "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by RUTH - 07 January 2019
" I found Autoeurope to be very efficient. Also not sure if this is AutoEurope or Budget but when we tried to change the driver name only we were going to be charged a high rate to do this. Not happy with that. "
" The car we received was much smaller than was expected and the condition of the car in terms of dents etc was also worse than we expected. Also not sure if this is AutoEurope or Budget but when we tried to change the driver name only we were going to be charged a high rate to do this. Not happy with that. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by DEREK - 07 January 2019
" Excellent "
" Pick up and drop off went very smoothly staff very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 05 January 2019
" The website is similar to other websites and better than some. "
" I found the pick up and drop off staff to be very friendly and efficient. My only dissatisfaction is the cost which was much higher than I have paid on previous trips. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MICHAEL - 05 January 2019
" Nothing to add. "
" Really professional friendly service at Manchester airport. We also got free upgrade, which was great. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALAN - 05 January 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALEXANDRA - 04 January 2019
" Easy but expensive "
" Easy, but expensive "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 04 January 2019
" Interent provide such poor customer service, staff are abrupt, rude and unclear. They are also understaffed which shows when they do not know what cars they have in their lot. AutoEurope need to be transparent in how car rental companies operate. "
" Arrived with credit card, license and vehicle code but still had to pay £20 admin fee for them to 'check' my address - very poor service. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ANGELA - 03 January 2019
" Great service. "
" Lovely car, very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVE - 03 January 2019
" I took out excess protection with Auto Europe which apparently was not acceptable to Green Motion and I had to take out a furhter excess waiver at adiitional cost. I would welcome a refund for the excess waiver. Please feel free to contact me should you wish to discuss. "
" 1. I waited 45 mins in the cold at the required bus stop for the shuttle to pick me up from the airport at the beginning of the hire. 2. It transpired that I was required to show my passport. All though it is listed in the Auto Europe confirmation email as being required, I had managed to make the booking without being asked if I had a passport. I was informed that without a passport I had to then pay an additional £92 in excess waiver fees to be able to take a car. 3. When checking back the car It took around 30 mins to be served and then a further 30 mins for the shuttle to depart back to the air port. If I hadn't arrived 2 hours early I would have missed my flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STUART - 02 January 2019
" See above!! "
" Everything was relatively fine except for being offered an atomatic car after requesting a manuel but was upgraded to a bigger car...so all good. My issue is the £300 hold which I still have not received. My car was rented and returned on 19/12/2018 and my bank has told me it will not be released until 19 January 2019. This after being told it would be 3 to 5 days. I have phoned your branch 5 times today ( 2 Jan ) as I have now accurred bank charges for the missing £300. My bank did give me an option to discuss with your branch to sort the issue out but they where so unhelpful I finnally give up trying to reason with them. I will be taking this further and recommending that my business no longer use Alamo. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PAUL - 02 January 2019
" Great easy non stress car hire "
" Very easy, no stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIHAD - 31 December 2018
" Very bad "
" I'm on happy with the car hire Green motion because the charge £180 extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by TRACEY - 31 December 2018
" Very problematic and unexpected "
" Issue with the tyre and windscreen cover and breakdown cover - waited over two hours for replacement vehicle when in centre of Manchester less than 24 hours after pick up as slow puncture which must have been present on pick up "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by LESLEY - 30 December 2018
" Pick-up was smooth and the lady in the office was very helpfu, efficient and friendly. The car was new and very good for my needs. The inspector at the drop-off point was excellent and more than helpful. "
" The whole experience was really smooth. Even when, as I returned the vehicle to the inspection point, my mother who has Alzheimer's was more than a little upset and your operative there sped things along for me without any fuss when he saw what was happening. I didn't get his name but I was very grateful to him for his actions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER GUY - 30 December 2018
" All OK - efficient as ever and website now improved to ensure you can select unlimmited millage options etc "
" arrival procedure is simply too long, and to much time is wasted trying to upsell additional insurrances and petrol. They have all my details - yet they ask for it all again.. and even wanted to take a copy of my passport - which I refused. (just because the rental office was at an airport) "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROSIE - 29 December 2018
" I am appalled at the service and attitude of your staff. I will never use you again! "
" The overall process was flawed. It took too long for us to get the car and after that we got given a different car than we booked. This was not good as I have Autism and can only drive one type of car. The counter staff were not helpful and I'm sure that I heard them laughing at my condition once I was walking out the door. I have over 150k followers on twitter and Instagram so I will make my comments public to everyone because of this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PAUL - 29 December 2018
" SEE ABOVE "
" I usually hire from Europcar through my Privilege Elite VIP card but they where extortionately expensive compared to Keddy. I was shocked to pick up my car from the Europcar desk!! This has made me realise the my card is a complete waste of plastic and is just a con. Also I have been waiting for my free weekend from Europcar for the last three hires. If future I will check the market more closely for future hires. I would appreciate a response to these comments because this is extremely bad PR from Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 27 December 2018
" Clear and straightforward but would like to see a display of the per day charge. "
" When I picked the car up it had slight damage so walked back to the desk and was told to turn around and find someone near where I collected the car. I could have been informed of this prior to coming back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GEOFFREY - 27 December 2018
" See above "
" They took half an hour to answer the phone when I arrived at the airport and a further half hour to send a shuttle to pick me up. The car itself was fine. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALI - 24 December 2018
" Easirent is worst car rental company I have ever dealt with and counter staff are the most rude. "
" It is the worst experience I had with Easirent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by PAUL - 24 December 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 24 December 2018
" Rental voucher does show 17.5% "special location" surcharge, but it would have been good if that was rolled up into "balance to pay locally" - would have saved 10 minutes of argument at collection "
" Unrecorded damage to vehicle on collection. Drop off site was muddy car park, with so many cars badly parked, drop off was difficult. Still awaiting final invoice despite their 48 hour promise. Not good. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GAYLE - 23 December 2018
" I would advise being careful who you pick up the car from. I would now look for a company with branches not just at airports. "
" I needed to extend my car hire as my father was in the critical care unit in a Sheffield hospital and I had been advised not to fly. Despite autoeurope saying I would be able to extend my car hire, so long as internet would accept a remote signing of the contract, interrent were unable to do this. This meant I had to drive from Sheffield to Manchester airport to return the car then return to Sheffield to visit my dad in hospital. I did not like how inflexible interrent were. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 20 December 2018
" Loved the service saved a lot of money on rental and will definitely use the web site next time we come over "
" Great service. No problems with car or staff, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 20 December 2018
" Car was fine, price around the market cost. Late collection charge - a joke. We will be telling all our friends to avoid you at all costs. "
" Our flight was delayed and we were charged £20 for a 'Late Collection'...despite the fact the office was still open (we arrived at 18.20 and the office was open until 20.00), we had provided our flight number and the delay was out of our control. The late collection charge was not shown on any of our paperwork. We feel completely ripped off and would advise all our friends to steer well clear of your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by CHRISTOPHER - 19 December 2018
" Brilliant "
" First class car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 18 December 2018
" I recommend Alamo. "
" The rental experience was very good. Notably the car collection process was quick, and your staff were clearly trained to make an effort to engage in friendly small talk during the process rather than just look at their screen. My only additional comment is that there were various defects on the car e.g. damaged wheel cover, scraped paint on cill at drivers door. I had to go back in to office to show photos to which they said 'oh that's ok. They don't matter'.. it would be much more helpful to be told of these defects st time of collection rather than having to return to desk OR as other companies do, to be accompanied to the car where any defects discussion can be addressed when at the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHLOE - 16 December 2018
" Good price and easy to use..... "
" No complaints! It was a shame the car park was so dark as I could not check the car when I took it! However I understand the site is being developed "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALAN - 16 December 2018
" THE BEST BY FAR "
" Best company we have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE ANN - 15 December 2018
" Very efficient. "
" Everything was as expected , staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARETH - 14 December 2018
" ....... ... "
" They asked me to check my own car and teh when I returned it they charged me for damage that I did not do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GEOFFREY - 14 December 2018
" Always friendly and efficient staff at Manchester. That's great for going to and from the airport. "
" Xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by IAN - 13 December 2018
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JEFFREY - 13 December 2018
" Comments as above "
" Rented several times with Green Motion always pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 12 December 2018
" Absolute rubbish was lied too, passed aroundfrpm pillar to post and ended up losing my money and had to book with another car rental company really bad experience "
" Did not rent car from them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 12 December 2018
" good "
" slow service, always trying to trick "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by LISA - 11 December 2018
" As above, Auto Europe did not send me the correct list of required documents. "
" We have rented numerous times with Interrent before, both in the UK and in Europe, and have always found them to be better than most. But it seems they weren't content with being friendly and efficient and have decided to make themselves just as horrible as every other car hire company. Upon arriving to collect our car we were greeted by the sight of numerous fellow customers up in arms that Interrent had decided to change their policies without informing anyone!! You now need to bring 2 forms of proof of address in order to rent the car. This was not stated on my email among the list of "required documents" and instead was on the 4th page of our Ts&Cs in tiny writing. Having booked with them numerous times before without any proof of address we of course arrived without any. To be fair, I believe the fault maybe lies with AutoEurope though as they sent me a list of required documents and had failed to check that interrent had updated their policies. Countless customers walked out in disarray, whilst we had to pay a £20 fee to do an "experia check" on our address. I believe this to be just another way to scam more money out of people. Why give a list of required documents that is out of date? We know that for other hire companies this proof of address is needed, so if we are told we need to bring it then we bring it! But we and the other customers that day were not told! The staff in the office could not have cared less and it was basically "like it or lump it". Then when we went to the car we were told there were no scratches or marks on it. Thankfully we checked before leaving the car hire village as there were countless scratches. So make sure to check before you leave and get them to document each one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PAUL - 10 December 2018
" AutoEurope is an efficient and easy to use reservation service.... "
" Car received was not what I ordered (I was given an SUV but booked and wanted a small car). Car had unmarked bodywork damage on pickup... this is very suspicious as presumable I would have been charged for that damage if I hadn't spotted it prior to departing. Vehicle broke down on second day and recovery service required. AA advised that it needed replacing. I had to drive back to the airport to return it and get a replacement. I believe it should have been Green Motions responsibility to deliver a serviceable vehicle to me rather than the customer having to waste time driving back to the airport for a replacement (from both a customer service and safety perspective). "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JONATHAN - 09 December 2018
" I booked through the internet and took out full insurance but that covered me for nothing with interrent so I would like my money back, also you need to make it clear what you need to have with you, DVLA endorsement check and code should not be in terms and conditions as this is something you require to bring, this cost me £5 to get information so I would like this back also, I had to pay an extra £60.40 to get full insurance so ordering my car through you was a complete waste of time and money. I would like you to contact me and inform me of when you will reimburse my money. I look forward to hearing from you "
" The young lady was very nice but she has an impossible job if the customer has booked their car through auto europe "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IAN - 06 December 2018
" Auto Europe found us the best deal. "
" Great price but not the friendliest. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by OMAR - 05 December 2018
" Bad company no receive good is worst "
" I gone for search the car but the worker refuse telling me that I have not proof of address. So i payee for nathing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 05 December 2018
" not too sure who best to book through - direct with a dealer of companies like Auto Europe, if i listen to James in SIXT, he tells me 3rd parties polices are not worth the paper they are written and if you claim from a 3rd party, the process is far, far longer then going direct - so would like clarity on this if possible please? "
" Car i requested wasn't ready, the guy on the desk (James) was pushing SIXT insurances on me, i told him I took the additional insurance AUTO Europe - he said they are not valid, which i disagreed with, the security deposit they wanted was different to what was on my policy - mine said 300 they wanted 500 - i tried to call Auto to clarify so they changed to 300. when i got my car, i set off and after 30 mins the tyre warning light came on - so i had to drive slow until i reached a service station - i managed to pump the tyre up thinking it would be fine but NO - I had to stop another 3 times to keep pumping the tyre up - its took me 4 1/2 hours to get home which should have been a 2 hour journey. The following morning, i had to be up and out and the same tyre was completely flat! I called the SIXT hotline and they had to send a repair guy out to replace the tyre and that whole process from making the call to been able to drive the car took 2 hours of my limited time. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by LYNDA - 02 December 2018
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PETER - 30 November 2018
" Poor preparative info from AutoEurope and Interrent who went to lengths to financially profit from the problems. In a way they did me a favour as I have now a car in situ which has proved cheaper than renting>. "
" Poor information about hiring requirements prior to rental "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by GRAHAM - 30 November 2018
" Everything went smoothly "
" Good service good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 30 November 2018
" Very disappointed staff not helpful at all couldn't care less "
" I hired a car for my forward journey very disappointed when I came to collect as you wanted a credit card which I don't have so stood in manchester airport for 3 hours after I'd paid for car which I never collected very disappointed customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CATHRYN - 29 November 2018
" We arrived very late at night to collect the car. We were 2 very tired pensioners but your member was staff was very good. The car was great to drive and we will definitely book with you in the future "
" The guy behind the counter was very helpful. He even carried my case to the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHARON FENNAH - 29 November 2018
" Please see above "
" Good overall rental but slow service at the booking desk. One staffer on duty and one person ahead of me meant it took almost 30 mins to book out despite being pre booked. I checked my booking v carefully in advance to ensure I had all docs needed at the bookout desk but was asked to provide a bank statement or utility bill - this was not on the booking docs list. When challenged on this the staffer backed down saying that this was probably due to T&C changes still in progress. The docs I presented were accepted as they were. Booking back in was efficient and speedy. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 29 November 2018
" good "
" Pick up was exceedingly slow, only 1 person there dealing with all the customers. Car and Drop off was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELAZAR - 29 November 2018
" Nice and clean car. Experience was smooth and great. "
" The renting itself was very good. The real downside is that the rental office is far from the airport and it's impossible to return car out of office ours because there is no key box or shuttle from/to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 28 November 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by DAVID - 28 November 2018
" Very good value for money service "
" Quick and easy process , will definitely book with Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 26 November 2018
" I recommend you regularly. "
" They are very good and have a healthy attitude to assessing damage. They are not incentivised on damage claims, which I gather is unusual. It malles for a better hiring experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 25 November 2018
" See above for my gushing but truly honest praise "
" Excellent experience. I'm sorry that I have forgotten the name of the guy who was on the reception desk, because he was brilliant! Explained everything really clearly, advised me that he could upgrade me to a Yaris Hybrid, and as I hadn't driven a hybrid before, took the time to talk me through how they operate. Would recommend him and Alamo without question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 21 November 2018
" I hire cars roughly ten times per year from various airports and will continue to use the services of Autoeurope as they are very competitively priced. "
" Friendly and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by REHAN - 19 November 2018
" Shouldn't have companies like green motion on list "
" Very slow customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by IAN - 19 November 2018
" Delay on picking up the car due to "no vehicle " was offered a van !! Car eventually was washed and appeared. Drop off was quick and efficient. Car slid had additional scuffs I had to spend time getting recorded with the staff. Overall auto Europe were as normal good service , ease of booking , minor problems but put that down to a bad day in the office. "
" Delay on picking up the car due to "no vehicle " was offered a van !! Car eventually was washed and appeared. Drop off was quick and efficient. Car slid had additional scuffs I had to spend time getting recorded with the staff. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IAN - 18 November 2018
" No problem at all with autoEurope "
" I always need to leave a security deposit but generally the company "reserve" but do not take the money. Keddy took 700 pounds and I will not get it back for 10 days. Not good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 18 November 2018
" Rip off. Don't be fooled by cheap prices. I will not use Interrent/Goldcar again. "
" Charged £20 for dvla licence code. I frequently hire cars and all other companies have stopped asking for this so I didn't get the code. £20 for a few seconds work on the internet by counter staff is a rip off. Car was provided supposedly with a fuel tank. After taking the car I realised it was only 3/4 full. Therefore, I returned it full to avoid fuel surcharges, effectively giving them 1/4 tank more than it had when I took it. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 16 November 2018
" Would recommend it to anyone. Already have to all my family "
" Really good service. Friendly welcoming staff at checkout and check in , a real pleasure to do business with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NEIL - 15 November 2018
" Auto Europe 10/10. Enterprise AVOID. "
" I hire vehicles every 10 days with work. My experience with Enterprise has always been disappointing, this will be the last time I use them. Hire collection booked for 23:00. Flight was a little late, arrived at 23:30 - they had gone home. Desk normally open until midnight. Had to make last minute arrangements at my own cost. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JAYNE - 13 November 2018
" the car I had booked with auto europe was not available. I feel the insurance excess waiver was not fully explained prior to purchase "
" The car that I had requested ie Golf automatic , they did not have and wanted to give me an estate car instead. I explained that I had specifically ordered a small car they then offered me a manual car, I specifically wanted an automatic car. They then attempted to sell me the excess waiver , I stated that I had already purchased it they said that this was no good. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MANDY - 13 November 2018
" Easy to rent. Good price. "
" Free upgrade. Quick drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 09 November 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 08 November 2018
" . "
" It took 40 mins to pick up the car, only 1 guy to handle 6 customers "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 08 November 2018
" Booking was simple. Much better now that the rental company is shown at time of booking, which wasn't always the case "
" The queue at check in was larger than I would have liked, leading to a wait "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DEREK - 08 November 2018
" Super smashing great "
" Great price and dead easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 06 November 2018
" Friendly efficient staff, good car, overall a good trouble free experience. "
" The score of 7 for the condition is indicative of some damage to the car when we collected it. Other than the existing damage to the rear passenger door the car was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by RAYMOND ROY - 06 November 2018
" See previous comment "
" The staff were a little inflexible, as I had booked a 9am pick up- they wouldn't let me have the car at 8.30am, I had to hang around and wait and then queue up again at 9am to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ANDREW - 06 November 2018
" See comments above. "
" We had to pay an additional £126 when we collected the car on account of not having a passport (we had 2 other forms of ID). Although this is set out in the Auto Europe terms it is hidden in the terms and given that it is a mandatory requirement for Green Motion it should be brought to the hire'ees attention in the email (particularly as the reminder email reminds you to bring a credit card and a copy of the voucher). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 05 November 2018
" Would highly recommend Hertz if you are looking for 1st class service, quality vehicles and competitive prices. "
" Would highly recommend Hertz when hiring a car. Efficient, speedy, professional and reasonable charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAVIER - 05 November 2018
" Very pleased with the whole experience. Car in excellent conditions, friendly staff "
" Very pleased with the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 04 November 2018
" Clear easy to use web site second best value "
" Friendly efficient good drive good value "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by KAREN - 04 November 2018
" Good "
" Helpful staff, lovely little car. Drop off badly signposted "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 03 November 2018
" Great service, car great too, only got a 9 due to a few scratches here and there, would use Europcar MAN again without hesitation...... "
" Great service, car great too, only got a 9 due to a few scratches here and there, would use Europcar MAN again without hesitation...... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DUSHYANT - 03 November 2018
" . "
" Helpful staff, though took a long time to deal with each customer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DEAN - 01 November 2018
" THE WORST car hire experience I have ever had. I hire cars every time I travel & shall never use firefly or Hertz ever again. "
" 1. Large queues to pick up the vehicle 2. No vehicles ready & available due to them 'not being clean' 3. Given a damaged vehicle with no inspection report 4. On return of the vehicle accused of damaging the vehicle, even though the company had not fulfilled their role & completed inspection report 5. Car was provided not full, then I was overcharged for fuel 6. When I challenged these items with the local manager "he didn't care & it'll go to head office" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PHILLIP - 31 October 2018
" Your site is very clear, web page is better than the app. "
" Car collection always takes longer than other suppliers due to insufficient transport and a 'rush' of customers as there aren't enough staff for a bus full! Drop off a bit quicker but still a long wait for a bus that may not be able to carry everyone who is waiting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MOHAMMAD SAEED UDDIN - 31 October 2018
" It was unexpected excellent customer service. "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMON - 28 October 2018
" Very happy. Only down side is they hold too much money! Close to £900 as a deposit. Forced to take out further insurance to drop the price of deposit. "
" Very happy. Only down side is they hold too much money! Close to £900 as a deposit. Forced to take out further insurance to drop the price of deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 27 October 2018
" RUBBISH!! "
" Absolutly a con company DO NOT use this company you will be CONNED out OF £1500+ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by EDDY - 27 October 2018
" I rented a Vauxhall Crossland X in Manchester Piccadilly, the staff was friendly and helpful, it took about 10 to 15 minutes to get the car, the car was new and in very good condition. "
" I rented a Vauxhall Crossland X in Manchester Piccadilly, the staff was friendly and helpful, it took about 10 to 15 minutes to get the car, the car was new and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by VINEET - 26 October 2018
" Very poor customer service, I was given a Scrached and damaged car and that was not reflected on the paper given to me, no screen wash, there was 30 min delay, the 2 sales guys were rude and I had to take the car back and then get another one "
" Very poor customer service, I was given a Scrached and damaged car and that was not reflected on the paper given to me, no screen wash, there was 30 min delay, the 2 sales guys were rude and I had to take the car back and then get another one "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by BARTLOMIEJ - 25 October 2018
" Nothing wrong with booking process. Information about Car Hire being at the airport was misleading. Shuttle bus was still required. It is not fair against companies who advertise as being off the airport. Major car hire companies are also outside the airport, because they use Manchester Airport shuttle bus it does not make them technically at the airport. "
" I have hired a 7 seater to pick up my family which arrived from Amsterdam for the weekend. Unfortunately our plans for Saturday in Peak district failed as we have waited hours to get our 7 seater. Car should be ready for 12 but we departed AVIS at around 15:30 after we had something to eat, it was too late to go for our trip (main reason why I hired this car) . We were there with small children, aged 1 , 3,7, 12 everyone were hungry after the flight, we could not get anything from vending machine as we did not have change etc... I was promised to get a free tank of fuel for the waiting ( not worth really for a lost day, and partially weekend,especially when you pay lot off money for your flight for the weekend). This perk turned out to be pointless because we could not really use it as it was too late to go for Saturday journey. When car arrived, fuel was not there and they had take it away again to refill it. When we started to pack in we realised 7th seat was broken, and came from the garage not prepared and collapsed. Luckily my cousin managed to repair this as he is mechanically savy, he had to stick his fingers into springs and seat locking mechanism, so we were lucky and that he could get us going. Who knows how much longer we would have to wait if he would not do it. On monday when I returned the car, car was checked and receipt was handed over to me, later I have checked that they still put refuelling charge on my final receipts. Here we go again, I had to make phone calls to get my money back. I can say that staff tried to be nice, but AVIS certainly this time did not contribute for our weekend to be nice. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by PETER - 25 October 2018
" I booked the vehicle for 3 days. However the man at the counter told me the system was wrong and I needed it for 4 days. I do not agree with this it was 3 days. He also told me at the figure I was quoted, was 4 each day. However the system informed me that it was the total to be paid. He told me that I would have to pay three times as much and that I would have to pay an additional fee for the sat nav. He then spent 10 minutes trying to convince me to take a more expensive vehicle to meet his sales targets. He made it obvious that it was worth paying more money for a better vehicle then paying 3 times the amounts I was quoted. I reluctantly accepted his offer. I am disgusted at the obvious extortion performed by your company. It is entirely unacceptable that vulnerable people are subjected two underhand tactics which you employ to extort money from those believing you were offering a good service. I have not yet checked to insure that the deposit has been repaid into my account harriet I would be grateful if you would look into this matter as a matter of urgency as I believe this constitutes theft. "
" I booked the vehicle for 3 days. However the man at the counter told me the system was wrong and I needed it for 4 days. I do not agree with this it was 3 days. He also told me at the figure I was quoted, was 4 each day. However the system informed me that it was the total to be paid. He told me that I would have to pay three times as much and that I would have to pay an additional fee for the sat nav. He then spent 10 minutes trying to convince me to take a more expensive vehicle to meet his sales targets. He made it obvious that it was worth paying more money for a better vehicle then paying 3 times the amounts I was quoted. I reluctantly accepted his offer. I am disgusted at the obvious extortion performed by your company. It is entirely unacceptable that vulnerable people are subjected two underhand tactics which you employ to extort money from those believing you were offering a good service. I have not yet checked to insure that the deposit has been repaid into my account harriet I would be grateful if you would look into this matter as a matter of urgency as I believe this constitutes theft. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BEN - 23 October 2018
" The price for the car for the week was excellent. The actual hire from Easirent less so. "
" I know you pay a premium for being in the airport terminal, but the pick up and drop off arrangements at an industrial estate were terrible. On pick-up the company wanted two forms of utility bill proof, not one as described in documentation. The car was handed over with 5 miles of petrol in it, which is not acceptable at 11pm at night. On drop off, it wasn't clear where to drop off, there was a huge delay as staff dealt with customer complaints and I had to wait ages for the shuttle bus. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JONATHAN - 22 October 2018
" I will tell everyone I know about your disgraceful "service". You should be compensating us for the treatment we recieved. "
" Why don't you deposit the outstanding mobies into our account and then respond to the complaint I have already filed? You people ruined our family holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CHERYL - 22 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDA - 19 October 2018
" Please see the above comments as they apply to auto Europe and green motion "
" I booked a car after consulting with Auto Europe and Greenmotion as I needed to hire a car but as I was travelling from France to the Uk and had whilst been away renewed my photo licence, I did not have it in my possession when arriving in the UK. It was at my UK home address. I had my passport and DVLA check code and driver details. Both Auto Europe head office and Greenmotion head office told me this was ok. I would have taken the basic rental but was told by Autoeurope that if I paid the extra insurance it would be ok to hire the car. Unfortunately I did not get names but I am a person who puts trust in people. I paid £144.47. On arrival at Greenmotion I was told I could not hire the car. I was told a new agreement had to be made in my husbands name and I could be a second driver. We were told the new agreement was £341. We were also toldby Greenmotion the voucher would be refunded. On checking our credit card statements we have been charged £144.47 and £341. Greenmotionhave now sent us invoices for the car hire which we have never been shown until yesterday, by the way which are not signed by my husband...we were not given them at the point of pick up on the 5th October. Had we seen that the outrageous final cost, almost £500, we would not have hired the car and would have paid for a taxi to take us home. The only paperwork we were given by Greenmotion was the check list for the condition of the car. I feel we have been taken advantage of and would not only NOT give a recommendation, I would actively warn people not to use or trust these two companies. We are waiting for further responses before we contact the credit card company because my husband did not sign any agreement to charge us for the itemised invoices. The voucher was in my name, not his and I did not agree for it's transferral "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by RUSSELL - 19 October 2018
" Good prices "
" Slow pick up from Manchester airport with an uncommunicative driver. Counter staff okay. Lots of damage on the car that they had not recorded (hoping to catch us out on return?). Inside of the car dirty. Great price. Were supplied a Kia Optima for a compact car - good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by CHRISTOPHER - 19 October 2018
" Auto-Europe made booking easy. "
" I have used Green Motion in Manchester quite a few times over the last few years. I have always found them to be efficient, fair and without the hard sell of some other companies I've used. Very helpful staff, my preferred rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 18 October 2018
" As above "
" All staff were efficient, helpful and not boring ! The only negative is the amazingly high cost of covering the excess charge for any damage, it is over the top, hence I book via Auto Europe and cover the excess with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMON - 17 October 2018
" Easy to use "
" Not happy with blocking money on credit card. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CHRISTOPHER - 17 October 2018
" Excellent value. Europcar let you down. "
" Late pick up at MCR, only one staff member with long queue. 2 other staff members said end of our shift and went. No preference for privilege members "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JAHMAE - 17 October 2018
" Service was just excellent "
" The guy that served us was so kind and cheerful best customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 16 October 2018
" I don't blame auto Europe but easirent is a complete scam. Please contact me to discuss my options. "
" The staff at easirent Manchester were fine however when we dropped the car off the employee at Leeds (Jamil) was very rude and accused us of curbing the car. They made up some tiny scratch on the alloy which we did not do and have charged me £325. I have put in a formal complaint to them. I believe I had full insurance with you. Please confirm If I can claim off this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RACHEL - 14 October 2018
" Really good "
" Professional, friendly efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 13 October 2018
" Auto Europe were very good "
" We waited 55 minutes to be picked up and when we arrived at the reception there was only one person to deal with about 12 customers on returning the vehicle a VERY small scratch was on the rear bumper which was charged at nearly 300 pounds "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANITA - 11 October 2018
" It was a pleasure to deal with Sixt from start to finish. I have had a very bad experience with a particualar car rental company in the past. I will definitely be using Sixt again in December 2018. "
" It was a pleasure to deal with Sixt from start to finish. They explained everything very clearly. I have had a very bad experience with a car rental company in the past. I will definitely be using Sixt again in December 2018. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 11 October 2018
" See above "
" The road works around Manchester Airport made drop off difficult and the key safety box was not pointed out to me and is not labelled. The bus driver eventually showed me where it was. Other than that the car was good and the charges very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LORD BEN ARIEL - 10 October 2018
" It was a bit of a long process as they don't ask for usual documents, some people don't have utility Bills as they rent a Room. They asked me for Bank Statements instead, I don't carry Statements with me, I had letters from the Bank, Driving license, Passport, UK Citizen Card, send online Statements which didn't arrive as their email system failed, but finally after paying for a credit check I could get a Car, by the return it turned out they are not marking properly what the Car has already on scratches as I was first asked to pay for a scratch on the Door hard to see, I don't have to do their Job, but luckily they had it on the System by the very old bookings and have been fair and told me it was already on. "
" When you do book the Car it doesn't mention any Utility Bills to provide, but on the Voucher afterward, it does, I and many others were surprised and found it not clear enough. Paid for a Credit Check and could Drive off after about 2hrs later, maybe more. As I took the car I pointed some scratches on the top of the Car and told the Staff he should look carefully as well and he said he does and he will be on site when I return the Car, as I returned it the Staff was not there and another staff said there is a Mark on the Door and it is not marked by the pick-up so I probably have to pay for it, I explained nothing happened to the Car, he said maybe I was not there as it happened. The other staff checked the files and the Mark on the Door was not registered in the previous Bookings either until he went back in the System too much older bookings, he said it was mentioned on one, that was really nice as he was honest and fair. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by BRENDAN - 10 October 2018
" The excess insurance is with Auto-Europe, not the rental provider, so you would need to pay any excess to the rental company, then claim it back from Auto-Europe "
" It took longer to get my car than to fly from Aberdeen to Manchester. The staff acting as live customer reception were also handling all calls, which meant long waits. Car was empty when picked up, fuel light flashing, no problem as it was newly-delivered, but staff should at least indicate where nearest petrol station is. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LOUISE - 09 October 2018
" We did not rent the car and require a full refund. We will not use firefly or hertz ever again. We will however continue to use auto Europe. I attended the collection with my husband. Unfortunately I was sick and unable to drive. Therefore my husband was going to drive and simply change the rental to his name as he had his driving license etc. The member of staff that served us was horrendous in their manner willingness to help us. He insisted that nothing can be done and I must be the driver!!!! He insisted he is unable to change anything on his system and we have to pay them for another new rental. Utterly disgusted in this approach. So then I begrudgingly said I would drive then no worries, so we gave him my husbands credit card to use, which hain he said he cannot accept. He has to have my credit card, despite the booking being made by my husbands card!!! He then proceeded to say that the other companies here (the car rental village at Manchester airport - who I've used numerous times!!) will also not allow his way. After being insulted and not receiving any constructive customer service my husband said we will take it up with it Europe separately and therefore to not hire from firefly. Despite the firefly/hertz representative saying no other car company will rent us a car, we used enterprise (which I used for my previous trip) who allowed me as the driver and to use my husbands credit card no problems!!!! We were 10 minutes with enterprise and we'd got sorted. What a great service from them. We want a full refund from firefly as you can see the pain and anguish (this was our UK wedding we were coming back to) caused. And to report the disgusting customer service we received. Compete negligence and unwillingness to help us out. Please confirm what the next step is. Many thanks. Louise. "
" We did not rent the car and require a full refund. We will not use firefly or hertz ever again. We will however continue to use auto Europe. I attended the collection with my husband. Unfortunately I was sick and unable to drive. Therefore my husband was going to drive and simply change the rental to his name as he had his driving license etc. The member of staff that served us was horrendous in their manner willingness to help us. He insisted that nothing can be done and I must be the driver!!!! He insisted he is unable to change anything on his system and we have to pay them for another new rental. Utterly disgusted in this approach. So then I begrudgingly said I would drive then no worries, so we gave him my husbands credit card to use, which hain he said he cannot accept. He has to have my credit card, despite the booking being made by my husbands card!!! He then proceeded to say that the other companies here (the car rental village at Manchester airport - who I've used numerous times!!) will also not allow his way. After being insulted and not receiving any constructive customer service my husband said we will take it up with it Europe separately and therefore to not hire from firefly. Despite the firefly/hertz representative saying no other car company will rent us a car, we used enterprise (which I used for my previous trip) who allowed me as the driver and to use my husbands credit card no problems!!!! We were 10 minutes with enterprise and we'd got sorted. What a great service from them. We want a full refund from firefly as you can see the pain and anguish (this was our UK wedding we were coming back to) caused. And to report the disgusting customer service we received. Compete negligence and unwillingness to help us out. Please confirm what the next step is. Many thanks. Louise. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JACQUELINE - 09 October 2018
" Please see above! "
" The young gentleman (Abdul) on duty the morning I picked up my car was most helpful. I'd never hired a car before and coming off an overnight flight from the USA I was anxious but he went out of his way to help me. So 10/10 for customer service and my car was better than the one I had booked. I'd use your company any time I'm in the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 09 October 2018
" Way better service than my last experience through Autoeurope with Green Motion Liverpool. "
" Bit of a wait for the shuttle at Manchester Airport. No hassles in getting the car although no-one came out to check it with us, probably because it was raining. Quite a long wait to return the car as there was only one man on returns. He was very courteous and apologised for the delay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by KAI YAN THOMAS - 09 October 2018
" They charge me 50 pound more after I have returned the car. So much hidden charges!!!! "
" They charge me 50 pound more after I have returned the car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NIGEL - 05 October 2018
" depends on the resolution of the above comment, "
" Hi there, I have still got concerns, as I seemed to have been double charged, once from yourselves and then a similar amount from Easirent. I understand the need for Easirent to take a deposit against my card, for the car, but did not expect them to charge me again, once I had made a payment to you, "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 04 October 2018
" Very satisfied "
" the Europcar rep was super both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WAQAS - 03 October 2018
" it was not bad apart from that confusion at staff end. "
" the staff who dealt with me asked a very surprising and funny question? He asked me if i want to upgrade by paying little extra to Volvo XC60 but the funny part is, i was already entitled to for this model. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOHN - 02 October 2018
" car o/k "
" o/k "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JONATHAN - 01 October 2018
" Poor have sent a separate email to europcar "
" I was downgraded on pickup and told this was an upgrade and charged for fuel even though I filled the vehicle less than 1 mile from the drop off "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 29 September 2018
" Very professional, quick and easy site to use. "
" All staff very helpful and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANK - 27 September 2018
" As I have said, we had no problem with Green motion, they were excellent. Our problem was with Auto Europe. We had no communication from them to say we were late for our booking, which we know was our fault. We accept that we should pay for the car, but not the insurance. My wife has emailed Auto Europe explaining what happened, she has had NO reply. The lack of communication is shocking, first for not telling us that we had missed our booking, then not answering our emails later. We will use Green motion again, but will not be using Auto Europe, for sure. "
" With Green motion we had no problem, the staff were helpful and courteous. We had put the wrong date on our car hire, which meant we were a day late, ( due to our setting off the day before arriving) This was our fault, but the gentleman who we dealt with was extremely helpful and sympathetic and did his very best to solve the problem, which thankfully he did. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ERIC - 26 September 2018
" Bad company. Staff only care about being incentivised through selling add ons and finding faults in damages on return. No regard for customers at all. They know they will find new guinea pigs because they are among the cheapest. "
" Very bad experience at Easirent Manchester airport. Unprofessional, so late for pickup, don't care about customers, damaged vehicle, forcing me to buy Zero Excess. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SABIH - 24 September 2018
" average or less "
" too expensive. booked a car type and always given a different on the basis of "or similar". Drop off was too late and you guys need to talk to the shuttle service in Manchester as it was stupid. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by STEPHEN - 23 September 2018
" Auto Europe provide a one stop shop for price comparisons across all the main rental firms. Saves you the hassle of shopping around. Its all done for you! "
" I rent quite a lot due to my job and Alamo are my go to choice for both value consistently excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SIU PIK PEGGY - 22 September 2018
" NA "
" Billing is confusing and asked for an extension of a day and staff did not enter into the system. Returned car with full tank and was charged "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by EIRIK - 21 September 2018
" I have rented cars throug autueurope for more than 10 years and have only good Things to say about the company "
" A little tricky to find the location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by IRENE - 21 September 2018
" Good price "
" Not good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 20 September 2018
" The car was good but the exoerience of using Interrent/Gold car was not a pleasant one and I do not want to repeat the stress of that again. "
" Interrent are now allied with Gold Car, they tried to rip me off stating that I was not fully covered insurance wise and to get fully covered would cost almost twice the price I paid to hire the Damn car. I was not pleased, so when I received the sheet off the customer assistant it showed one bit of previous damage. However, when I got to the car it had at least 20 areas of damage on all of the wheels and the bodywork which had |I not challenged I would have been liable for. This is tantamount to fraud ( there are numerous instances of this happening on reviews from Gold car on the internet) and I will not use them or Interrent again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ANNEMARIE - 20 September 2018
" Car hire at big airports is very difficult, you are a broker you do your job . you do it good I fell for it, in future i pick my small cahire company as I alwaus did directly. "
" Firefly is Herzt, I do not like Herz. I only picked it due to the facr that it stated that I can pick up the car at the airport office in Manchester airport. At no time did I read that anywhwere that I needed a bus to bring me. due to an accident on the motorway there where no cars availabe, though in fairness it only took another 30 min longer. I have problems with my back , I had lauggage etc. The page of firefly was misleading and the groundstaff know. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DAVID - 19 September 2018
" Should be more explicit about the expiry time of the reservation on the voucher. This could have been disastrous. "
" They let the reservation expire despite being informed that I would be late. (Delayed flight, plus extremely long queues at immigration meant I arrived 149 minutes later than originally planned.) Luckily they were able to reinstate it, but were at pains to tell me that I was lucky that they did and I couldn't count on it. I won't use Green Motion again. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by BRIAN - 18 September 2018
" very straightforward car hire experience "
" excellent car, dropoff very quick "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROSEMARY - 17 September 2018
" I have used Auto Europe many times now and always been happy. However I will make sure that I never choose Green Motion again and will advise others not to use them. "
" I was greeted by the owner of this company, he was very rude, repeatedly calling me Barbara even after me correcting him. I had taken out the extra insurance with yourselves when I made the booking which he said was useless and insisted I pay £180. When I objected he said it was his company and only his insurance was valid, and what I had paid for would not be recognised. Excess in the event of an accident was over £1,000. I therefore had to pay him the £180 and would like your comments regarding this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANIEL - 16 September 2018
" Good comparison website and cancellation policy "
" Two weeks after returning the vehicle I have still not received the £872 deposit that I had to pay to Interrent upon collection of the vehicle!! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JONOTHAN - 15 September 2018
" Chip didn't work on bank card.. Bank said easirent could still take payment from Card. Easirent said no I would have to take their insurance and cost went from 20e to 200e.for rental. Felt conned. "
" Chip didn't work on bank card.. Bank said easirent could still take payment from Card. Easirent said no I would have to take their insurance and cost went from 20e to 200e.for rental. Felt conned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ATHANASIOS - 14 September 2018
" The quote price seems to rarely be the final price paid "
" Had to pay full insurance at counter because they wouldnt accept debit cards Returned car early and they would refund the unused days. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKREZIA - 14 September 2018
" Pick up took a long time due to queing. Girl was training but all sorted, car filthy as above but newish car and was good for our purpose. drop off said it was open 24 hour but no-one there so who knows if it all is ok with them. "
" Car not cleaned outside due to wash not in service, but inside very dirty with stains on the seats and plastics, sign in vehicle said it had been cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by AYODEJI - 14 September 2018
" always smooth and fast customer service, friendly staff "
" Excellent, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHARLES - 13 September 2018
" Great service and not too pushy "
" A great ecperience Very smooth & pleasant transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 07 September 2018
" 100% as I expected and all needs met! "
" Although Hertz did not have the vehicle ready as I arrived a little earlier than planned, I was totally happy with the whole experience. I rent a lot of vehicles in the US and will be happy to use your services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMON - 06 September 2018
" Very good "
" So good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MODJTABA - 04 September 2018
" I feel as I got Ripped off. I called your company to ask for my money back and I was told to call back after the rental period. I have tried a few times but ended up holding on. "
" Didn't take the car. As they tried to charge me extra £110. Telling me if I don't pay it the car is not insured properly. Even if some one else i am not covered even third party and I have to pay £1200. And charged me £ 3.60 saying is to confirm my address. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ROBERT - 04 September 2018
" Like I said the only problems I had was with the excess insurance charges "
" The only thing I could criticize , is why are the charges so high for the excess insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MATHEW - 03 September 2018
" I would recommend Auto Europe but warn friends of the potential disasters that await. "
" Arrived at the airport and dialled the Easirent number to be picked up. I had to wait 25 minutes for the mini bus to arrive. I got to the depot and they had problems with the computers. Obviously this can't be helped but as time wore on no attempt was made to appease those who were waiting, for example a free drink. I waited a further 40 mins. After all this time my car still wasn't ready so I had to wait a further 20 minutes. When I finally received the car it hadn't been cleaned and was covered in dirt and bird droppings. I refused the car until it was washed. My car was supposed to be ready for 11:00 am. I received the cleaned car at 12:55. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by RICHARD - 02 September 2018
" Not good. "
" I arrived at interent and without my knowledge the bank had dropped my credit limit. Interent staff were very unhelpful and would only offer me to pay them over 150 extra to rent which i declined. The staff seem very unprofessional and would of probably ripped me off if i did rent from them. Also there personal hygiene is to question, one of them peeing outside of the portacabin retuning without washing his hands. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LLOYD - 30 August 2018
" Easy to collect easy to drop off at Manchester airport "
" Hassle free and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JESSICA - 28 August 2018
" Negative experience. Will not be back. "
" Shuttle bus took too long to arrive and there was only one shuttle bus to service too many people which made things uncomfortable. Car supplied was a lower grade than what was paid for. Car supplied had a lot of cosmetic damage. Pressured by staff to pre-pay for a full tank of fuel with insistence that it would be the most cost effective way to travel to where I was going based on the mileage travelled. In reality I barely used half a tank so I feel like I was conned. Couldn't trust the shuttle to take us back to the airport in a timely manner so ended up taking a taxi instead which meant additional cost. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by CARL - 28 August 2018
" Found out if I had booked direct 2 days before travel ( booked 3 mnths in advance with yourselves) I would have paid over 30 pounds less even after your discount,on your normal price would have paid over 70 ounds more, so not impressed, be interested in having our reply "
" Little chaotic as the company is now run by Gold s ne staff but veryhelpful and due to price gave me an pgrade "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 27 August 2018
" Auto Europe are frequently my rental agency of choice and I like the clear insurance package offered. "
" aside from slow initial pick up and transfer to rental, all other aspects of the rental were good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JENNIFER - 27 August 2018
" Nothing to say "
" The pick up procedure was far too time consuming. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by IAN - 26 August 2018
" Pick-up took a while, but the car was good, and the drop-off was very quick. "
" There was a short wait to be attended to at pick-up, but not too bad, and after that everything went quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRENDON - 26 August 2018
" First off when I called the number on my booking to say that I would a little late as immigration took a little longer than expected I was kept on hold for a long long time I hung up the phone after around 10 minutes without talking to anyone...imagaine the cost of making an international call just to listen to a recording...then when I went to pick the car from Sixt I thought everything would be smooth as the car I booked was supposed to be a car for a family of five with enough boot space to accommodate one large bag and two medium bags...according to my booking receipt...however when I turned up at the Sixt counter the car I was given could not even accommodate two bags...I had to run to the counter and back to the parking lot and back to the counter at least 4 times to get the car changed...we tried 3 cars before managing to get the bags into a car...for which I had to pay an additional cost as the vehicle was 'not in the category I booked'. Imagine paying in excess of GBP 200 for no fault of mine...all this after an eight hour flight with three kids all below 7yrs...I tried calling the number on the booking but no one answered..when I spoke to the Sixt counter staff they bluntly told me that I should take it up with Auto Europe and there was nothing they could do....they said that since I booked the car through a third party they could not help me...why should I have to pay the amount I need someone to get back to me on this...this is outrageous...I booked the car for GBP 350 odd and I ended up paying GBP 800 odd...all for no fault of mine...truly disgusted "
" The car I booked was supposed to be a car for a family of five with enough boot space to accommodate one large bag and two medium bags...when I turned up at the counter the car I was given could not accommodate two bags...I had to run to the counter and back to the parking lot and back to the counter at least 4 times to get the car changed...we tried 3 cars before managing to get the bags into a car...for which I had to pay an additional cost as the vehicle was 'not in the category I booked'. Imagine paying in excess of GBP 200 for no fault of mine...all this after and eight hour flight with three kids all below 7yrs... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by FIDIA - 25 August 2018
" Super fluid. Very good. Suggested "
" Super fluid. Very good. Suggested "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELIZABETH - 24 August 2018
" Absolutely disgusted with Auto Europe, I rent cars throughout Europe regularly, but dealing with Auto Europe was a very unpleasant experience. I called and spoke to one of the phone reps and was told that I could cancel the insurance that I paid to Auto Europe for the hire car, since I was forced to take out insurance with Green Motion too. However, Auto Europe told me that I needed to call after the contract finished to make this request. When I called back, I spoke to a very rude, disrespectful lady in customer service who told me she wouldn't give me any refund. If Auto Europe wishes to contact me directly to offer me assistance, I would be very grateful. "
" The counter staff was friendly, but the company is only looking to charge as much as they can in extra fees. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MILES - 23 August 2018
" I will be seeking legal advice, you let me book a car pick up from said company at 10pm which knowing the Shut at 10pm I was never going to make the booking! I had the resulted in an extra £90 hotel cost and another £300 car rental the day after! I will be seeking legal advice and you will be hearing from my solicitor "
" I will be seeking legal advice, you let me book a car pick up from said company at 10pm which knowing the Shut at 10pm I was never going to make the booking! I had the resulted in an extra £90 hotel cost and another £300 car rental the day after! I will be seeking legal advice and you will be hearing from my solicitor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GILLIAN - 23 August 2018
" Grest "
" Excellent car .collection and drop off very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 22 August 2018
" Majority of customers who I spoke with also unhappy "
" Never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SHAUN - 22 August 2018
" As above "
" It was a pleasant surprise not to be asked to upgrade etc or be told the booking of bags was not accurate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 20 August 2018
" Very helpful staff "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 19 August 2018
" Auto Europe offered me the best price. "
" Had to wait some time to be served at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AKWASI - 18 August 2018
" Overall i am very happy with the hire. Will definitely come back to easirent when i need a rental. "
" I was served by Gina and i will always remember this customer service experience. Gina was understanding and helped me wih mu documentations to process the hire. She was pleasant and fun to talk to, which is what i like about easirent. I got the hjre of a fantastic vehicle. Gina looked after me well and i thank her very much for it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 17 August 2018
" Great price from Auto-Europe for the booking - all fast and efficient, with no problem. thanks. "
" Great price from Auto-Europe for the booking - with pick up, car and return all fast and efficient, with no problem. thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ZAHEER - 16 August 2018
" Very good "
" Care hire made our whole holiday so good we enjoyed it car wS good automatic will use again I future thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 14 August 2018
" As above. The staff were superb, but I lost a lot of time changing out the defective first car (Santa Fe) for the car I eventually got. I hope you get it right next time. "
" When I arrived they gave me a Santa Fe which was perfect. However on driving out of the airport the flat tyre warning came on. I took the car back and they gave me a Kadjar, which was smaller and less to my satisfaction. I hope I get a fully working Santa Fe on Sunday 19th Aug from Manchester airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by MUHAMMAD ZEESHAN - 13 August 2018
" Hi there counter staff is not professional at all they are not able to print my invoice and when they email me the invoice for vw and my actual car was citroen. They charge 12 poud from my card on 1st of August and I have no information about this charge. Even no body informed me about this charge even when I return this car on 3rd of August "
" Hi there counter staff is not professional at all they are not able to print my invoice and when they email me the invoice for vw and my actual car was citroen. They charge 12 poud from my card on 1st of August and I have no information about this charge. Even no body informed me about this charge even when I return this car on 3rd of August "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARA - 13 August 2018
" Problem free "
" Everything went easily and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHY - 12 August 2018
" I was informed at the last moment that, because I don't have a credit card, I was going to be charged an extra £150! It took hours to get through to the auto express customer services on hold (another unwanted expense) only to be told that I hadn't paid enough attention to the Ts and Cs. It should be so much more clear that there is a penalty for not having a credit card. No refund and a very stressful start to what was supposed to be my summer break! "
" It should be much more clear that people without credit cards are penalised. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ADELE - 09 August 2018
" 10 out of 10 to the staff . Excellent car provided . Hassle free . Would use again . "
" Staff at desk were helpful and very pleasant . Clean car provided, efficient service , not too much waiting around when returning vehicle and Return process and staff was very efficient. All staff super polite and easy to deal with . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARGARET - 08 August 2018
" Could be clearer instructions in the car hire village about where to drop off car but a customer service representative was there at 6am and collected the keys and was helpful. "
" Polite and efficient customer service representative and there were no queues because the flight was early in the day. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TRACY - 07 August 2018
" I Will NOT use this company again "
" I was given the run around on which vehicle I had ordered for over an hour. We ended up with a smaller than paid for vehicle. we ordered a 7 seater passenger van with 5 plus suitcases. - the Picasso we had would never have fit 7 people and suitcases. It ruined our time with family because of lack of room once in Wales. Very Very disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ANTHONY - 07 August 2018
" Hassle free. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAMANTHA - 06 August 2018
" Easy online booking that only took a couple of minutes. Will definitely use again. "
" Excellent service form pick up to drop off. Superb car that was spotless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHAMMAD MEHDI - 05 August 2018
" This was definitely my worst car rental experience in 20 years. Absolutely disgusting. Auto Europe shares the responsibility of this nightmare with Easirent. "
" Inefficient, slow, rubbish customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by KARA - 05 August 2018
" It was easy to book our car through Auto Europe. "
" Staff were consistently pushy and manipulative. They made us feel uncomfortable and tried to guilt us into buying their insurance, even after we refused on multiple occasions. One of the female supervisors was particularly shrewd and made our experience very unpleasant. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MICHAEL - 02 August 2018
" See above "
" I had to wait over an hour in the office to be attended. Then the person who attended me (I think his name was Declan) said that I had failed the reference check and therefore he could not rent me the car. As it was a Sunday, he said that customer services was closed so there was nothing he could do and proceeded to attend to another client. Basically, he was useless and offered me no help whatsoever. I then phoned the central reservations number and the person I spoke to me re-did the reference check and I passed, enabling the system to open up an account so that I could rent the car. When I gave Declan the reference code he looked surprised and asked "How did you do that?" The service was completely unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 02 August 2018
" Quick, professional just what I want after a long flight "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 02 August 2018
" Good overall experience "
" Waited a long time to be picked up from airport terminal, lost in translation somewhere as driver insisted he was only informed 5 minutes ago, I had waited 50 minutes "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 01 August 2018
" Association with Green Motion makes me wary. "
" Absolutely dreadful. In all my years of hiring cars I will avoid them at all costs in the future. Farce from start to finish. Didn't have an appropriate car ready, eventually compromised just because we needed to leave, only to have to return that car because AC was broken (which I discovered they knew about by the trainee who inadvertently told me when I phoned to complain). Took a second car directly from another hire drop off, which was dirty, only to have them query dirty seats at drop off, when the whole car was dirty when we got it! Not a pleasant experience, manager wanted to get contractual rather than understand a customer, check-in guy who made me feel quite uncomfortable with his scrutiny initially wanting to highlight scratches and dents which were already marked at check-out. I will NEVER EVER book again. I'd rather get bus or train for the whole 2,000 mile journey next time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by MARK - 01 August 2018
" First time using AutoEurope and so far, so good. "
" They didn't have a car in the class I booked and tried to upsell with the insurance package. As it was late I didn't have the motivation to haggle too much and in the end took a car from a higher class for the booked price that suited what I needed it for. But in future, if I book a Peugeot 308 or similar then I would expect something like a Focus, Astra or Golf. If they don't have those then I would expect to be offered the Audi A3 or BMW 1-series and not be offered a VW Polo as being in the same class. The attendant only offered a VW Polo or Zafira for the price I booked for. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 31 July 2018
" This has been a very negative experience for me. If Green Motion do not resolve this matter fairly then I will be escalating it to the Fair Consumer authorities, and my credit card company. "
" I have had a very negative experience. They have claimed that a tiny scratch on the wheel was caused by me, but it is so small that even the Green Motion staff agreed that it could have been missed on the inspection. Green Motion have deducted £156.00 from my credit card without notifying me in any way. I have chased them three times by telephone, and have also sent a written complaint. I will keep you advised of the progress of the complaint, but I am very disappointed. I have also booked through Auto Europe for a holiday in September, so I will decide whether to cancel based on the outcome of this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by YAT KEI - 30 July 2018
" The experience was bad. Maybe it's only 1 staff, but I got similar experience when I did car rental in UK. "
" The counter staff only focused on one thing, selling. The first thing he wanted to do was to sell me a prestige car which would cost me £95 a day while I originally rented a Nissan for 14 days for £491. Then he moved on to another Mercedes for £75 a day. Isn't that stupid. When I declined the offers, he worked on the extra insurance protection. As I said no to everything, he didn't have any interest in serving me or explaining any terms to me. He called to confirm that the Nissan Qashqai was ready but after I said no to everything he said that it was not a Nissan but a Toyota. He then gave me a paper with a lot of figures but didn't care to explain, but to ask me to sign. . "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ELIEZER - 30 July 2018
" Auto Europe gets the best prices "
" Car and staff were good but had to wait more than an hour at pick up to be served. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROSEMARY - 29 July 2018
" Simple process to follow "
" Great experience at new location. Efficient pick up and return and good condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SOPHIE - 28 July 2018
" I would not recommend Sixt to a friend, because on arriving to collect my car, I was informed I needed my passport with me. This was never mentioned through out booking, on any paperwork, or at any time prior to arrival. I didn't have it, and was made to feel as if I had made a mistake. In fact, it was the communication between auto europe and sixt which was the problem. With two proofs of address, I did manage to hire the car, but this was a complete failing on behalf of auto europe and created significant unnecessary stress. Please review your processes and change the information you give out. "
" I would not recommend Sixt to a friend, because on arriving to collect my car, I was informed I needed my passport with me. This was never mentioned through out booking, on any paperwork, or at any time prior to arrival. I didn't have it, and was made to feel as if I had made a mistake. In fact, it was the communication between auto europe and sixt which was the problem. With two proofs of address, I did manage to hire the car, but this was a complete failing on behalf of auto europe and created significant unnecessary stress. Please review your processes and change the information you give out. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHSIN - 26 July 2018
" Wonderful experience "
" Nice experience, fast and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 26 July 2018
" A very good experience overall "
" Very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ADILL - 25 July 2018
" Taken too long to even start the investigation "
" Lady said i didn't pass id check or live at my current address. Born at the address and had all paperwork to prove "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by RICHARD - 23 July 2018
" Alamo - Dissapointed but sour taste mostly as a result of Auto Europe's online trickery was taken away by offer of discount next time if I deal direct. New baby car seats each time is still bullshit mind you! Therefore you shouldn't be charging so much for the use of them. It would be cheaper for me to have bought a 2nd hand seat online than rent the dirty 2nd hand seat you gave me! Auto Europe - Cheated, Tricked, Conned, Robbed, Fooled! Bye Bye! Never again! "
" Alamo all good apart from child seat which I was surprised to find from staff should be a brand new seat every time! That's why they are so expensive to rent apparently. Mine definitely wasn't new. It was dirty and not in a plastic sheet like some of the others in the cabin were which I suspect are just thrown into plastic bags to give a vague impression of newness. New car seats are usually in sealed plastic bags these aren't sealed. Lies! I don't mind using a reused car seat if you charge a sensible price to rent them! Auto Europe you are con artists you fooled me into believing the car seat was included in the price, no extra charge was clearly indicated. I don't care if you stated elsewhere there was an extra charge it wasn't made clear therefore I feel tricked and cheated and will never use your service again. Do you really expect repeat business using these tactics? Very poor :( "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 20 July 2018
" Don't go simply for a cheaper option. I have hired from on site companies before and will only use them if I have to hire again "
" 1 hour delay in pick up at airport, followed by nonsense excuses, which differed depending on which staff member you spoke to. 45 minute delay in return journey to airport and again witnessed how the counter staff talked nonsense with other customers what had been left standing at the airport. Not the pick up driver's fault at all - the problem would be resolved if they employed and ran a second pick up. Counter staff ignored my complaint about the delay when I told him we had been waiting a hour at the designated stop. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 19 July 2018
" Which experience are you referring to now? "
" Registration is very slow for new customers. Booking was not visible without the interrent booking number. If you do not take their damage waiver, you have to inspect the car and then go back to the counter, even if the car is fine. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADRIAN - 19 July 2018
" As above please send me your justification for giving our car away as we were delayed but still charging us £30 for being late. I have never experienced this from a car rental company before. "
" Our plane was late. It took us over an hour to get picked up and brought to your office. At this stage you had given our car away but still charged us £30 for being late. Absolutely disgraceful and I will be taking this further unless we get this refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GRAHAM - 19 July 2018
" Good value but poss at a cost "
" Very slow to process collection of car. Took pre authorised card for excess amount. On return vehicle was overly scrutinised giving the impression that they were despeeately looking for an issue - there was none. Was charged for returning car just over an hour late - never had any of these issues with other hire companies. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ABU SYAHMI - 18 July 2018
" No diffrent from other vendors. Prices are competitive. "
" Took over 30mins to handover the car. Got upgraded car because unavailability of the one selected which compensate the delay. Drop off: at arrival bus stop instead of departure gate. Luckliy there was an empty trolley to carry my lugggages if not I'll be screaming. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ASHLEIGH - 18 July 2018
" The booking system was fine - I would have preferred it to be made clearer that this particular company needed a shuttle off-site, not just a shuttle to the other car rental locations. "
" The shuttle service to and from Manchester airport was completely inefficient and appeared very disorganized. Waiting over an hour to be collected and then waiting another 45 minutes upon vehicle drop off is not acceptable - especially when the staff informed me it would be 15 to 20 minutes each time. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PHILIP - 18 July 2018
" None "
" On pick up I had to wait for the manager to arrive as the staff were unable to use the booking system. The manager then arrived and aggressively parked next to where I was stood. The manager then tried to aggressively sell very expensive insurance products which could be obtained from a different provider much cheaper. If I had bought the insurance as was "strongly recommend" the car cost would have been very high. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by IAN - 18 July 2018
" No "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JORDAN - 17 July 2018
" Nothing agaisnt auto europe but green motion where a disgrace i will be taking the action to a high authority regarding the charge of £95 to use my debit card. Dont let customers book cars on debit cards if the company will not accept them on site alot of customers do not have or us credit cards !! "
" Absoulte disgrace, first we where left waiting 2hours to be collected by the shuttle service. We where then charged £95 to use a debit which i will be taking further because which after speaking to other customers i found out that they where not charged to use a debit card. I had to pay a deposit of £100 which also has not yet went into my account. Overall the company was a disgrace and i was not the only customer to think this both collect and leaving the car to green motion. The debit card charge i will be taking to a high authority because it was a disgrace! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by IAN - 16 July 2018
" NA "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by HEIDI - 16 July 2018
" Other companies in auto Europe are excellent "
" The car was not ready The instructions on the voucher are misleading There was no fuel in the car when I picked it upand I was still charged £95 deposit I missed a family funeral because of this terrible company I have tried to complain on line and even tried to telephone - what a disaster- no alternative other than to email despite the website giving a customer service number and offering a web chat - neither are accurate or acedsable "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PAUL - 14 July 2018
" Process worked as expected... and as a car rental should do.... "
" Efficient. New vehicle in the class I booked (not often the case with any provider at Manchester airport). Drop off particularly efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANIEL - 14 July 2018
" Not a problem with auto europe .They spoke to budget to try move my reservation foward but the very unhelful counter staff refused. "
" The staff stated that because i had used a cheap on line firm and not them direct id have to wait until my aloted time i was 45min early .i would not use budget again even if they were the best value tbe counter staff were a disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOEL - 14 July 2018
" I do think Interrent is a good company to rent from however I believe that requesting someone to have a passport to rent a vehicle is stupid. When I rented this vehicle I wasn't traveling to any country. I live in the UK and i was renting this vehicle for business purposes. I had no reason to have a passport with me. They almost cancel my booking because I didn't have my passport with me. Luckily i had a picture of it on my phone so they kindly agreed to let me have the car. This never happened to me before with other company as they accept driving licence and two form of proof of residence. Here something that would make sense if you wanted to expand your rental to people that don't necessarily have a passport "
" I do think Interrent is a good company to rent from however I believe that requesting someone to have a passport to rent a vehicle is stupid. When I rented this vehicle I wasn't traveling to any country. I live in the UK and i was renting this vehicle for business purposes. I had no reason to have a passport with me. They almost cancel my booking because I didn't have my passport with me. Luckily i had a picture of it on my phone so they kindly agreed to let me have the car. This never happened to me before with other company as they accept driving licence and two form of proof of residence. Here something that would make sense if you wanted to expand your rental to people that don't necessarily have a passport "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by OLAYINKA - 13 July 2018
" Very easy to book a car via the auto Europe website "
" No signs as to locating the pick up locations. After several phone calls, I waited close to an hour for the shuttle to arrive. Had a hard time receiving the car I requested. After a stern conversation with the desk staff and a show of my unsatisfaction and an additional two hour wait I received the vehicle I paid for. Equally, there were no directions or signs as to how to drop off the car. On the plus side, the car was in great condition apart from minor cosmetic damage on the body which didn't matter to me at all. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARETHA - 12 July 2018
" Alex at the Manchester branch was most helpful. He proactively assisted when I realised I left the mounting stick of my satnav behind. Together we made a workable plan. A top employee. "
" Behind the counter girl could be friendlier. Drop off location was given verbally. No directions on paperwork. Given people are usually in a hurry, listening and the remembering a day or 2 later, can be a problem. Especially if you are unfamiliar with the area. I had to drop my keys in the Hetz box as I was not able to find the drop-off venue for Europcar in time to catch the booked train time from Manchester to Euston on Sunday, last week. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JUSTINE - 12 July 2018
" Obviously it isn't Auto Europe that is at fault but the car hire company. I book a lot of cars in the UK and always check how much ID is required and only book the ones that state on the paper work 2 forms such as passport and driving licence. This was not the case with Easirent. Its always a horrible experience with car hire but this has to be the worst I have ever experienced. "
" Took a while to pick me up. At reception I was told I needed 2 extra pieces of ID on top of the 2 I already had otherwise I would have to take out their excess ins even though I have an annual policy. Took so long getting online for bank statement, etc to prove my ID that I had been there for over an hour and half that their computer treated me as a No Show and they wanted to charge me almost £200 instead of the £67 I had pre booked. Eventually after I refused and explained it was their red tape and messing around that had caused the delay, they finally gave me the price I had booked at. Terrible service and very stressful! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SEYED M - 09 July 2018
" Their service is very very bad,they are not polite at all,car was vary very dairty outside and inside,i have rented car for the past 35 years i have rented car from all well established companys and no one asked for my national insurance number only for the first time GREEN MOTION,NOT happy "
" Their service is very very bad,they are not polite at all,car was vary very dairty outside and inside,i have rented car for the past 35 years i have rented car from all well established companys and no one asked for my national insurance number only for the first time GREEN MOTION,NOT happy at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by NABIL - 08 July 2018
" Unless this has just changed auto Europe should let people know that Easirent do not pick passengers up terminal 2. "
" I'm shocked that I had to walk from terminal 2 to 3 with my 2 checked in bagages as EASIRENT don't pick passengers up from terminal 2 nor drop them. When l eventually got to terminal 3 l had to wait for nearly an hour to be picked up. The other thing is that the guy who served me didn't seem too happy as l refused to buy extras & that l booked via a 3rd party! Overall, Easirent could be of good value for ££ regardless! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by MARK - 08 July 2018
" Straight forward clear website and booking process. Booking details and confirmation clear "
" Efficient busy good value. Shuttle pick drivers apparently friendly though can come across as mildly contemptuous towards customers. Work long hours? Or not paid enough? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAUF - 07 July 2018
" Straightforward "
" They could acknowledge you are there and ask what you need and have more manpower on the desk. That would speed things up. Also they could let you know the process for drop off so it would be much quicker. Otherwise the car was very new, very well equipped and in a clean condition. Would use again now I know how they work. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 03 July 2018
" See above this does not look good for you on Facebook "
" We were refused the car on pick up as our housing association letter proving our rent and a bank statement on my tablet were not acceptable we tried to phone you but you close at 8 pm which is very poor we had to get a taxi "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JASON - 02 July 2018
" As above ... competitive price, car was a good specification, good condition, and clean, excellent service, you've gained a new customer who will be back. "
" I hired a car from Alamo following a very poor experience simply trying to extend the return date of a car I currently had on hire from Avis Budget. The cost I received from Alamo was more competitive and the car was a better specification, better condition, and much cleaner than the car I had. The staff at Manchester airport were very pleasant including Ms. Coco who showed me to the car for inspection. Overall excellent service and this is the first time I have used Alamo but for my next visit as long as the cost is competitive I WILL book with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 02 July 2018
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 01 July 2018
" Absolutely awful, will never ever consider this crap company! Computer says no! "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ALLEN - 01 July 2018
" Bad. Car company did not have offices and no answer to phone so i had to rent a car with europcar "
" They did not exist at car rental village... so had to rent another car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEPHEN - 29 June 2018
" Overall very good, excess waiver protection needs clarification though. "
" Overall very good, however I found it disconcerting when they told me the excess protection I had taken out with you was not as good as theirs. I was urged to take their cover. I didn't but was a little perplexed about the whole isssue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHAMMED - 29 June 2018
" read above "
" i was not given a car as i was told that the system was not working to do a dvla check on my name, at the same time i saw another attendant completing checks on other people. i provided a council tax bill, a bank statement and a driving license yet they said they were unable to check my address. i was a blatent victim of racial profiling by the attendant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GEOFFREY - 29 June 2018
" Pretty average "
" Car fuel tank only 60% full when collected but I was expected to return full. Took photo of fuel gage and went back to office to get conformation that not full and they put note on my doc. Bought back 75% full. When returned they said vehicle was provided with full tank. Eventuality with my phota and annotated doc they accepted that all was ok. Just as well I returned during office hours. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHEAL - 28 June 2018
" So easy and efficient great all round "
" A pleasure doing business with would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEREMY - 28 June 2018
" Online ordering was easy and the autoeurope process was fine "
" I filled up the car to full 8 miles from the drop off but easirent insisted it wasn't full and made me pay £20 extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GUY - 28 June 2018
" Really straight forward and got a good deal "
" Super service, definitely the easiest to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRENDAN - 27 June 2018
" you guys are fine--but stop working with Easirent, they are scammers "
" When picking up our car, the Easirent staff member told us that we needed supplemental insurance. I asked numerous times whether this was necessary--and all these times he said that it was illegal for me to drive off the lot without purchasing additional insurance. He said this was because I had purchased the rental 'outside of the UK' (not true, but I do have an American accent.) He finally relented when I was about to call Auto Europe to confirm that I needed additional insurance, saying that he had realized he was mistaken and I DID have insurance. I spoke with other people renting, and they reported a similar scam--that the person at the counter insisted they need extra, expensive insurance that they didn't really need. Furthermore, the car was supposed to have a full tank of petrol--it didn't. When I returned the care with a full tank of petrol, Easirent refused to credit us with the additional expenditure. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GRAHAM - 26 June 2018
" My c card was compromised to a total of over 200 GBP In Holland just after booking, no wonder my c card company stopped the first attempt at booking through the site "
" Intimidating sales staff repeatedly trying to force extra insurance and there petrol sales on you and everyone that entered the office,not a pleasant experience "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by KAHTAN - 26 June 2018
" Clear and easy process from booking to drop-off. "
" Clear and easy process from booking to drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PAUL - 25 June 2018
" See comment above.. this company is not an asset to the car rental business. "
" Collected the car with "no fuel left" light flashing... not just low but none in it.. rep advised that's our policy you should have read the contract. It's more of a safety hazard really, and your first stop after renting a car shouldn't be an emergency trip to a petrol station in the opposite direction to that in which you want to go.. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by LOUISE - 25 June 2018
" I rang the number on the email where I was on hold for 30 mins while waiting at international arrivals before I got through to anybody! And the lady was nice but far too pushy at the desk with extra cover I felt bullied but stood my ground not to take it. I did get a charge and no cover would have made a difference I got charged just under £300 for a mark which would have wiped off with the correct cloth!! I was home for a week where my friend had died so it was a terrible ordeal coming back to the airport and that charge was extortionate and the lady who dealt with it was very unsympathetic to the situation!! "
" The staff at the counter were extremely pushy with the extra cover! I am glad I stood my ground as I did get a charge for the smallest scuff that looked like dirt and even if I took the extra cover it wouldn't have made a difference to the amount I ended up having to pay! Nice ladies but FAR TOO pushy!!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SUSAN - 25 June 2018
" Had a great trip "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MATTHEW - 23 June 2018
" A good experience overall but perhaps they need more counter staff to make it an excellent service. "
" Overall the experience with ALAMO was a positive one. The only issue was the plane being delayed and when I arrived at the ALAMO desk, there was only one person processing paperwork. With 2 people in front of me, it took longer than expected in being assigned a car. Other staff did turn up whilst I was waiting though and I was then assigned a car very soon afterwards. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMON - 22 June 2018
" Solid experience and fair value New fuel efficient car "
" Shuttle agreed to collect me at airport hotel but took over 45 minutes Otherwise solid experience and sound value "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GILLIAN - 22 June 2018
" You have used a very poor quality Company with Easirent I can't trust you to use good quality Companies! "
" This was a bad experience. I had to call twice to get the bus to pick us up at the airport. Once we got to the office the car we ordered was not available nor any car in that category. The staff member told me I was late for the booking but we were waiting so long for the bus to pick us up so they changed the excuse to "we get lots of orders" - so what so do lots of other businesses! We had to pay extra to upgrade or pay the same to downgrade the car. We upgraded and got a car that was already damaged at the back. I also had to inflate one of the tyres during the rental because there was a warning on the dashboard. The whole experience start to finish was terrible, I will never use Easirent again! All the other customers felt the same - everyone felt cheated and ripped off!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by WEI GOON - 22 June 2018
" The overall travel experience with the car and the return of car accident t Heathrow airport went smoothly. "
" I was pickimg up in Manchester airport in 9hr morning and there was only one staff working at the counter. Hence we have to wait in the queue for really long time as there are a lot other people renting with Alamo too. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDSEY - 21 June 2018
" See above "
" Very pushy stress generating member if staff selling extra insurance. All we needed was an efficient car rental. Give me the keys let me get on with my journey. Never again. When you have to be picked up its useful to have staff that actually know the airport. Stood 1 hour before pick up 1 hour in rental agency with stressful dialogue whole time sbd was I'm total 1 and half hours later than expected at destination. Not a good experience "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GLADYS - 20 June 2018
" see above. "
" staff was very friendly, interested and very very helpful. very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 20 June 2018
" very proficient and helpful staff easy book in process. "
" very proficient and helpful staff easy book in process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH - 20 June 2018
" Auto Europe provide and efficient and cost effective service - I have used you before and will use you again. "
" We booked a 5 seater "Intermediate" size car and were supplied with a renault Cature which I judge is more in the compact category - in any case although there were three seat belts in the back of the car it was too small for three adults to travel any distance. On arrival at Easirent we encountered a customer who had just dropped his car off claiming he had been charged 4 times the amount he expected. £90 Fuel deposit seems excessive as I imagine it would cost no more than £70 to fill the car completely from empty. IT is a way of inducing the customer to select the pre-paid full option (take full and return empty) which always benefits the company. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NICHOLAS - 18 June 2018
" Always efficient and the cancellation policy is very useful. On the odd occasion when we've had problems your agents are very helpful and on our side. "
" I like them very much and their scratch policy is first class and differentiates them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 13 June 2018
" Easy and efficient "
" There is an issue with the information provided to the client. It states all you need is the voucher and indentification etc but if you are local and have not flown in they say you need 2 proof of address and a driving licence online validadtion. This is not mentioned when booking with auto Europe. Luckily I phoned ahead but several people had issues when collecting and this led to a long waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARK - 13 June 2018
" Your service is good, but if you have providers like this crowd then I question the level of service that I can expect? "
" Worst rental experience in my 54 years. Arrived for a family wedding (there were 4 of us) and I hadn't read the T&C and so I didn't have a passport with me (I'd never needed one to rent in the UK previously). The lady said I couldn't rent without it, even though I had driving licence, credit card, voucher etc.........I had bookings for flights and my own excess insurance paperwork all to hand; my family had their driving licences (for ID for the flights). Magically she then informed me I could rent if I paid a further £24 for insurance - given the time pressures I reluctantly agreed, but was furious (totally disproportionate). It didn't help that this lady was abrupt, rude and patronising 'have you ever rented a car before' 'did you not read the T&C' etc............ When I returned the car I nipped next door to Enterprise in the Rental Village; they confirmed I only would need driving licence and credit card to rent with them........that's who I'll use next time rather that these rip off merchants "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CHRISTOPHER - 13 June 2018
" Your website navigation was extremely difficult it's ended up forcing me to book for the wrong days I went to the car collection centre which was one hour away from me and £21 in a taxi I then waited two hours at the pickup point for them to change the booking for me . They ultimately tell me they couldn't do it and they will cancel the booking on my behalf. A couple of days later I thought it prudent to contact you myself and confirm the booking was cancelled tube atilla that it wasn't and it was now within 48 hours of the wrongly made booking day and that I will be charged for the rental I queried that and I've now been told I can wait for up to six weeks for an answer you have taken my money and I am very unhappy "
" A disaster "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PETER - 13 June 2018
" Recommended "
" Recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALAN - 13 June 2018
" OK but address the matter mentioned above regarding flight information to GM and the late arrival fee after 10pm "
" Flight arrived 15 minutes late phoned up GM at 10 pm and was told had we arrived any later they would have been closed and we would have lost the booking and the rental. They said you do not provide the flight details and if we would have booked direct with them there would have been no problem Charged £36 late arrivals fee for arriving after 10pm. Why so early at a major airport. Perhaps you should highlight this in future. Counter staff not pleasant or helpful when returning the car other clients we were waiting with said the same. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KAY - 11 June 2018
" o problems, husband is disabled and staff were super helpful at both ends "
" Staff were great as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 11 June 2018
" Good value, quality vehicle and everything went very smoothly. I rent vehicles from other providers and this has been the best ever, outstanding. "
" Clean low mileage vehicle that was a smooth pick up and drop off. Paperwork all in place and staff were very pleasant and helpful explaining car equipment and location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GUY - 10 June 2018
" Really simple & efficient on line service "
" My flight arrived an hour (long haul from Dubai) early & I reached the rental desk 45 minutes ahead of schedule. As I was early I was told the car was available, but If I took it before the scheduled time I would be charged an extra day!. I waited as a result "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 09 June 2018
" Easy to use booking system. "
" The gentleman who dealt with us was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GREG - 19 May 2018
" We arrived ... you had given our car to someone else ... you charged me another £180 for the new car ... and I was still charged for the original ... nice touch !!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by HARRY - 17 May 2018
" Whilst the quoted online price was very cheap, it wasn't necessarily that much cheaper once all the extras were added. This gave a false impression and makes the customer very unhappy. "
" Once you start the process of booking your rental in the office the cost of the additional addons, which are normal in other car rental companies, make a mockery of the online price that was quoted. The level of service was very good though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ZECHARIA - 17 May 2018
" we missed our really important flight because we had to wait for an hour for the shuttle to bring us to the airport!!!!!!!!! lost 270 pounds and 3 days!!!!!!! "
" we missed our really important flight because we had to wait for an hour for the shuttle to bring us to the airport!!!!!!!!! lost 270 pounds and 3 days!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DANIEL - 17 May 2018
" Although I had agreed a cost of 121.00 for my car hire I was told the insurance sold to me was fraudulent and would not cover me in any event and therefore(because it was 11.30pm and I had my wife and kids with me) forced to buy expensive insurance which brought the cost of the car hire to more than double the original amount. Quite simply I was scammed. "
" Although I had agreed a cost of 121.00 for my car hire I was told very clearly by the staff at the collection point that the insurance sold to me was fraudulent and would not cover me in any event and therefore (because it was 11.30pm and I had my wife and kids with me) forced to buy expensive insurance which brought the cost of the car hire to more than double the original amount. Quite simply I was scammed. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARTA - 16 May 2018
" Easy to book online "
" I spent way to much time in the easyrent office sometimes even more than 1h. Two staff members trying to sort 15 customers answering the calls in the same time "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARIETTA - 15 May 2018
" Provided range of good value car hire options with clear information "
" Overall excellent experience and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by GRAHAM - 14 May 2018
" Excellent price, service and experience with the rental company and Autoeurope "
" Very good indeed, much better than expected considering they were a lot cheaper than most of the other companies. The most impressive part was you do not have to have the €900 credit card retainer if you book with Autoeurope only €300 which was a nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by TIMOTHY - 12 May 2018
" a good no nonsense booking "
" always have a trouble free car hire "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BASIL - 11 May 2018
" Very good value, we liked the lower cost with limited mileage as when we visit our family they drive us around so we do not do many miles in the hire car, it did not move for three days. "
" Experience was good, we were given an upgrade, the company seemed small but were quick at pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GARY - 11 May 2018
" As above "
" Good service,only down side was the cost of the extra insurance was not made clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHAL - 09 May 2018
" see above "
" when I arrived customers were arguing about insurance. I had no confidence that they wouldn't keep my deposit siting damage to the car that was already there (and there were lots of patched up scratches and scraps). For the first time ever, I paid for the full insurance and it was very expensive (£82 for 2 days). I will never use this rental company again "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by MICHAEL - 09 May 2018
" See above. We are seeking a refund on the basis that we couldn't use the hire car as we needed 2 forms of photo ID which we were not informed about. "
" They required 2 forms of photo ID, which we were not informed about so were unable to pick up the hire car. We waiting 90 minutes at the airport before the shuttle bus arrived, there was a huge queue at the counter and only one member of staff dealing with all those people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DOUGLAS - 09 May 2018
" No long queue and very pleasant staff "
" Easy and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADAM - 08 May 2018
" Absolutely shockingly terrible never ever likely to use again I'll pay the premium and hire through a large reputable company "
" I arrived only to be met by a queue that took over 30 mins to get served Upon reaching the counter I was informed rather abruptly that I couldn't have the car because I was 1 hour early! Because I'd booked through Auto Europe they said I could pay another Dividend of £86 which was the same as the original hire cost and they would let me take me. After eventually getting the vehicle after over an hour The vehicle was good. Dropping off the vehicle there was no driver avalible to driver the shuttle bus because they loud called in sick and a woman was using her private car to transport person the the airport terminal! I wonder what would have happened if they'd have been involved in an accident and if her insurance would have covered for this situation Overall a complete shambles and to be avoided at all cost "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 05 May 2018
" Booking process easy and relatively efficient. "
" Car type booked not available (had to take a mini people carrier / small suv type rather than the 4 door compact). Car collection took a long time (probably because of above). Car check in process ridiculously slow. Bus service back to airport was efficient and driver helpful. No personal cost incurred as I had taken out the excess cover policy option (through auto europe) but was surprised to be charged for a very small stone chip on the car bonnet that extremely difficult to see and would have been considered normal wear and tear at most rental companies (raised this with a manager/supervisor who was indifferent). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by SUSAN - 03 May 2018
" The office was easy to get to and from and the pick up and drop off very easy. "
" The only problem was that the car wasn't very clean and had scratches on 3 wheel trims that wasn't pointed out at the time of pick up so I had to phone the next day to inform them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ALEXANDER - 03 May 2018
" I took on a contract with Auto Europe and this was blatantly not adhered to by Easirent. Plain & simple. I am not letting this go , this is not the end of it by any means. "
" I want to take this opportunity to say how we were totally ripped off at the Easyrent place at Manchester Airport. Having paid AUTORENT in full for our car, on arrival at Easyrent we were told that as we over an hour late ( and on our contract with Autorent it says 2 hrs) that our car had gone. Subsequently we were told that there was only one car left ( scam!) and as it was bigger it would cost us another £ 126.00 ! We had no choice but to pay otherwise we would have been without a car. When we went into the garage there were at least 6-10 cars in the garage. We mentioned the " 2hr"late clause in OUR contract to the woman and she said " Oh, our contract says an hour " And, as our flight number was on the contract they should have known that we were running late, and therefore kept the car for us. Not only that, we phoned Easyrent to collect us from the airport as instructed and it took them half an hour before they arrived to pick us up. so no wonder we were late ! Absolutely disgusted with this blatant rip-off situation. I would welcome the refund of our £ 126.00 over-payment. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ZUNAID - 02 May 2018
" Very satisfied, overall quick & efficient service. "
" Excellent customer service from the lady at the front counter. Sat in the corner, apologies I didn't get her name however she had a plumbing issue at her house on the day I picked up my rental vehicle. Quick, efficient service without any hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 02 May 2018
" very easy and simple to pick up and return, no hard sell on extras "
" reliable have used before and would definately use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 01 May 2018
" Your staff member was lovely but I want a refund. "
" I had 9 points so you wouldn't hire to me so I want a refund for any money I'm owed. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SUZANNE - 01 May 2018
" Car travelled well and was most comfortable "
" As rated above - very friendly and competent staff. Car excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 29 April 2018
" Excellent staff, very clean car, competitive prices. "
" Excellent staff, very clean car, competitive prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FERRAN - 26 April 2018
" Disaster. Their customer service is so bad it hurts to remember the experience. Their shuttle service is worse than slow. A 20 minutes walking distance (10 by car) and it took them 1h20 to come and pick us up. "
" Had a terrible experience. Arranged my pick-up from the airport at 18.00 and they did not show up until 19.20, then more than 40mins queue to get the car. All in all, more than 2 hours 40 mins since I first contacted them until I got the car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MICHAEL - 26 April 2018
" Very Happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROY - 04 July 2015
" good service from the pick up through till delivering back "
" I didnt have any real dealings except in on the internet which was good "
MANCHESTER, GB - Reviewed by PHILIP - 03 July 2015
MANCHESTER, GB - Reviewed by DAVID - 03 July 2015
" Slow check in and appear to have little staff "
MANCHESTER, GB - Reviewed by MARGARET - 23 June 2015
" I was disappointed that despite having insurance for the excess on your insurance I still had to have a 'hold' of £1200 on my credit card when other companies reduce it to £250. Despite being told that within 24 hours of returning the car with no damage this 'hold' would be released I see it is still in force on my card although the car was handed back without damage and with a full tank at 12 noon 22 June. "
" see above comments "
MANCHESTER, GB - Reviewed by ANDREW - 21 June 2015
" Extremely friendly and helpful from start to finish. "
MANCHESTER, GB - Reviewed by DIARMAID - 15 June 2015
" I didn't like the way I had to pre purchase fuel. I have rented cars many a time and this was never part of the deal. I returned the car with half a tank of fuel without any refund. I also didn't like that there was 1250 pounds on my card even though I had paid the extra fee to avoid the excess. "
MANCHESTER, GB - Reviewed by KEVIN - 14 June 2015
" Ok pickup was very time consuming. "
MANCHESTER, GB - Reviewed by ANDREW - 14 June 2015
" Had to pay £60 for insurance as I don't have a credit card, "
" Couldn't see out of windows due to glass covered in smoke. Had to stop at service station to wash windows . Usually when I hire a car it's spotless, this car I hired hadn't been cleaned in weeks. "
MANCHESTER, GB - Reviewed by ANDREW - 11 June 2015
" Very friendly and genuine staff, a pleasure to deal with. "
" Very friendly and genuine staff, a pleasure to do business with. "
MANCHESTER, GB - Reviewed by BRIAN - 10 June 2015
" no car available for us when we arrived in Manchester many people had been waiting 1, 1/5 hours for a car, we gave up and went to another company, Never again, we have learned a lesson with Auto Europe "
" Thank you Enterprise, we were let down by the company we booked and paid with but Enterprise staff were excellent and had a car for us immediately, I would recommend them in the future! "
MANCHESTER, GB - Reviewed by RUTH - 09 June 2015
" There was a very long queue at first but then a rep from Europcar came along and shuttled us into their reception where I received really good service although due to different computer systems the staff were slower than one would expect but they were constantly apologising. "
MANCHESTER, GB - Reviewed by PERVAIZ - 09 June 2015
MANCHESTER, GB - Reviewed by MATTHIAS ROBERT - 07 June 2015
" The deviation from standard conditions wasn't made clear to me as I made my booking and to put it mildly I wasn't satisfied with your customer support. "
" This is seriously a crap company. Apart from their crap conditions, they are unable to tell you correctly which fuel goes in the car and where it has been previously damaged. Save yourself the trouble and stick with proper companies, even if you pay 5 quid more. "
MANCHESTER, GB - Reviewed by NICHOLAS - 05 June 2015
MANCHESTER, GB - Reviewed by KHALED MOHAMMED - 04 June 2015
MANCHESTER, GB - Reviewed by LIAM - 03 June 2015
" When we picked up car the agent tried to charge us for a zero charge to credit card without telling us it would cost an extra £60 she was very unpleasant when we questioned her about this. "
MANCHESTER, GB - Reviewed by JANET - 01 June 2015
" I sent an e-mail to you a couple of weeks ago outlining the reasons why I was dissatisfied with Auto Europe. I have received an automated reply to say that you have received it but have heard nothing else since. I also find this very unsatisfactory. I look forward to hearing from you regarding the problems I encountered. "
" As above. Please refer to my e-mail. "
MANCHESTER, GB - Reviewed by RUTH - 29 May 2015
" very easy to use. "
MANCHESTER, GB - Reviewed by TERENCE - 28 May 2015
" Unclear who provided the rental, after some searching I found it to be europacar. Most annoying when you just want to get on with your journey. "
" Make the car provider apparent on the rental voucher. "
MANCHESTER, GB - Reviewed by JOHN - 25 May 2015
" Excess waiver with Enterprise was more than you suggested, would be great if your price (even if higher) meant everything was included. Good service as usual "
" Very pleasant staff at enterprise "
MANCHESTER, GB - Reviewed by JILL - 19 May 2015
" When I arrived there were no cars available & loads of other people waiting. There is no excuse for this. Bookings made in advance are surely planned for but obviously not "
" Same as above, no cars available & loads of people waiting. How was this allowed to happen?? "
MANCHESTER, GB - Reviewed by BRENDAN - 18 May 2015
" Inter rent sent me an invoice this morning for using excess mileage, which was totally false,they stated the starting mileage was 130 miles less than it was, thankfully I had taken photo evidence of the odometer on both collection & returning the vehicle, their Customer service centre also leaves a lot to be desired, it goes through to Europcar who have totally different reservation numbers for booking and cannot access the relevant documents .... "
MANCHESTER, GB - Reviewed by CARL - 17 May 2015
" I found that my Airline offered me a better rate for car rental, when I emailed Auto Europe giving details they asked me for more so I gave information as to website , copy of offer with derails confirming Insurance was included in the price and never received another communication from Auto Europe, as I said in my email the £5 difference would not break the Bank, but it was the principle, I also discovered that the offer included unlimited mileage where Interrent had a 100 mile daily limit. I waited 3 days for a reply to no avail so sent a new email asking for confirmation that I would have a car waiting at Manchester, and still no reply? Extremely annoying and unprofessional and I am still waiting for explanation or apology "
" Car was good Brand new, but took over half an hour to process the papers including all the sale garbage about extra insurance, mileage, upgrade, GPS etc. etc. which for a 3day rental would have trebled the total cost of car hire, otherwise staff friendly but the new location of the cabin office was very amateur compared to the main offices of the other Car hire companies "
MANCHESTER, GB - Reviewed by JAI - 17 May 2015
" I was not sent the full rental voucher, so I didn't even know which rental company we were using until I landed and found some helpful airport staff. Once I figured that out, the rental company 'Easirent' decided they wouldn't accept cash or foreign credit cards to pay the additional daily fees they said we owed - of which there was no mention on the website or in the booking voucher I received. It ended up being far more expensive than promised. I am very disappointed. "
" First they tell us we owe additional daily rates (of which there was no prior mention in any of the documentation), then they won't accept cash or foreign credit cards to pay it. very disappointed "
MANCHESTER, GB - Reviewed by JULIE - 16 May 2015
" Always easy to use and good prices "
" Great customer service. Would always choose them "
MANCHESTER, GB - Reviewed by DEAN - 12 May 2015
" No exterior signage for the company so took a while to locate Interent. Friendly staff. My rental came with limited milage which I had overlooked in the booking as am used to unlimited milage. Not problem for me though upon this occasion and clearly explained by staff on pick-up. "
MANCHESTER, GB - Reviewed by JACQUELINE - 12 May 2015
" Shame the woman on the Easy Rent reception was so rude. She was rude about the cheap price of your excess insurance and wished me good luck (very sarcastic) dealing with you if any refund was needed on this. She was unhelpful as I had booked a cheaper deal through you as opposed to her higher prices direct and made this known. Car was great, charged 45 GBP for a full tank of petrol, not the 30 you quoted. I will definately use you again. Thank you "
" Shame the woman on the Easy Rent reception was so rude. She was rude about the cheap price of your excess insurance and wished me good luck (very sarcastic) dealing with you if any refund was needed on this. She was unhelpful as I had booked a cheaper deal through you as opposed to her higher prices direct and made this known. Car was great, charged 45 GBP for a full tank of petrol, not the 30 you quoted. I will definately use you again. Thank you "
MANCHESTER, GB - Reviewed by VANAMOORTHY LINGAM - 12 May 2015
" The deposit and hidden charges should be mentioned earlier. Its not as what they say online they charged me deposit of 1250 when i rented a car. "
" When i was about to rent a car in EASY rent Manchester, they where charging more as hidden charges, like fuel charges etx. No proper customer services and they charged 1250 from credit card which was not informed earlier, if in case i didnt had a credit card with that much limit would have been declined without a car. "
MANCHESTER, GB - Reviewed by BENSON ANAND - 11 May 2015
" Even we have added excess while booking online but they have asked to pay additional 1250 or 22 pounds per day. We took 3 cars we have paid 3750 to take the car. On top they have asked to return the car fuel tank as empty. While giving they have charge 30 pounds for each car for 1/4 of tank. Totally dissatisfied. "
" Even we have added excess while booking online but they have asked to pay additional 1250 or 22 pounds per day. We took 3 cars we have paid 3750 to take the car. On top they have asked to return the car fuel tank as empty. While giving they have charge 30 pounds for each car for 1/4 of tank. Totally dissatisfied. "
MANCHESTER, GB - Reviewed by IAN - 10 May 2015
" Price was good and car was virtually new, so other than Interrent all good. "
" Interrent office is unlabelled in the rental village. Courtesy bus driver hadn't a clue where they were. Was told by one rental company to try Europcar and stood in their queue. Was then directed to a separate unbranded building where the staff were totally unfamiliar with the computer system and took ages to take my details and give me the car. Car return felt a touch too casual considering the palaver getting the car in the first place, Just handed keys over and that was it. Car itself was great. "
MANCHESTER, GB - Reviewed by STERGIOS - 09 May 2015
MANCHESTER, GB - Reviewed by TREVOR - 09 May 2015
" just keep doing what you are doing. satisfied. "
" Very friendly and helpful "
MANCHESTER, GB - Reviewed by DANIELLE - 30 April 2015
" Brilliant customer service and car "
" Brilliant customer service and car "
MANCHESTER, GB - Reviewed by WILLIAM - 28 April 2015
" Simple process online will use again. "
" Very helpful staff and prompt, efficient service. Will use again. "
MANCHESTER, GB - Reviewed by SALLY - 12 April 2015
" Great value for money "
" Brilliant service from Craig at Manchester Airport "
MANCHESTER, GB - Reviewed by SHARON LOUISE - 08 April 2015
" Fab , "
" Great and quick service, "
MANCHESTER, GB - Reviewed by JULIE - 27 February 2015
" Very easy website to use, good choice of suppliers and good prices. "
" Fantastic customer service "
MANCHESTER, GB - Reviewed by JULIE - 24 January 2015
" Easy to book "
" Staff always friendly.polite and helpful. Great customer service. "
MANCHESTER, GB - Reviewed by THOMAS - 18 December 2014
" The shuttle bus service to and from the airport was very prompt and the drivers very polite. The office process was simple and problem free and the car provided was new and in good working order. "
" My first time to use Interent and overall an excellent level of service and I will definitely be a return customer. "
MANCHESTER, GB - Reviewed by ABDELKADER - 07 December 2014
" very good service and excellent car "
" the staff could be more friendly "
MANCHESTER, GB - Reviewed by KEITH - 29 November 2014
" good choice of car "
" Had to wait 25 minutes outside Manchester airport before I got picked up. "
MANCHESTER, GB - Reviewed by DAVID - 22 October 2014
" A very stress free experience, the staff at Enterprise were excellent both picking up the car and returning the car "
" A pleasure to hire from "
MANCHESTER, GB - Reviewed by JULIE - 01 October 2014
" Great service, easy to book "
" Great service again, Enterprise are brilliant for customer service-well done! "
MANCHESTER, GB - Reviewed by THOMAS - 16 August 2014
" The agent when I picked up the car was excessively aggressive to try to get me to upgrade to a bigger car. The car I chose was great. "
MANCHESTER, GB - Reviewed by MARK - 15 August 2014
" Everything went seamlessly. No problems, no delays. "
" Efficient. Polite and professional. "
MANCHESTER, GB - Reviewed by DEREK - 11 August 2014
" excellent service - thnak you "
" Excellent service - car supplied as requested "
MANCHESTER, GB - Reviewed by STEPHEN - 31 July 2014
" great service "
" very good serivce "
MANCHESTER, GB - Reviewed by JOSEPH - 30 July 2014
" everything went smoothly, no problems. "
" very good service, got a free upgrade to a nicer car! "
MANCHESTER, GB - Reviewed by STEPHEN - 21 July 2014
" Always helpful and courteous. Usually pull it out of the bag for me when I forget to book and leaves things too late! "
" Helpful efficient staff. Well looked after through the booking out process "
MANCHESTER, GB - Reviewed by IAN - 01 July 2014
" Repeat customer after let down by cheaper company - should have known better! "
" Quick and efficient, would have preferred a choice of vehicle as at Heathrow "
MANCHESTER, GB - Reviewed by JULIE - 21 May 2014
" Great service as usual "
" Very pleased,staff always so polite and friendly and helpful "
MANCHESTER, GB - Reviewed by STEPHEN - 07 May 2014
" excellent service "
" excellent service "
MANCHESTER, GB - Reviewed by JULIE - 21 January 2014
" Usually competitive. Easy booking process "
" As regular customers, we find picking up the car a smooth preoces and have never encountered any problems "
MANCHESTER, GB - Reviewed by KEN - 07 December 2013
" The hire went well (Hertz - Man Airport). I particularly applaud the Auto Europe system of confirming with the hirer on the subject of fuel (I always return with a full tank). The system of purchasing a full tank + returning empty is so very flawed - it is a rip-off - the hirer always loses financially and frankly there is a real possibility of running out of petrol on the return journey - to be faced with motorway tow charges / being stranded or worse ..... Please do not use those hire companies who insist on doing this. Thanks again. "
" The Hertz experience was good. I had a vehicle with some damage and an electronic defect but it was pointed out to me by the staff at the pick-up - no problems. I actually extended the hire by several days (same good rate) and I returned the car to Heathrow after a family emergency. It was difficult to get through on the phone to the Man airport office but once connected it was arranged very easily and I had no surprises with the charges which were clearly communicated. Drop off at Heathrow was great. "
MANCHESTER, GB - Reviewed by PHILIP - 04 December 2013
" very helpful and friendly guys would definitley use you again good rate,excellent service got upgraded free "
MANCHESTER, GB - Reviewed by KEITH - 27 October 2013
" My only problem was very small but important as I needed to use my G.P.S but the U.S.B port in the car did not function and I had to buy a U.S.B connector that worked from the cigarette lighter. I appreciate that this is very difficult to identify unless reported to the company and this I have now done so the next driver of the car should not have a problem if they need to use that particular U.S.B. Your staff were very helpful and professional I would use your service again without hesitation "
MANCHESTER, GB - Reviewed by JANET - 26 July 2013
" Very helpful staff both Ends of service "
" Keep up the good standard "
MANCHESTER, GB - Reviewed by DANIEL - 13 July 2013
" It wasn't that clear during the booking process that having an extra driver was an extra cost and not included. Also not that clear that the excess was as big as 1000GBP unless I paid extra. No doubt this was in the small print somewhere, but please make clearer to customers! "
" Bit disappointed that despite booking an 'Vauxhall Insignia Estate or similar' the car we were provided was a Peugeot 308 estate which is quite a bit smaller than an Insignia Estate. Perhaps it could be made clear what cars an Intermediate Wagon actually means. Luckily we just managed to get the family and all our luggage in, but it was tight! "
MANCHESTER, GB - Reviewed by ANNE - 23 June 2013
" Friendly staff and prompt pick up "
MANCHESTER, GB - Reviewed by RICHARD - 17 June 2013
" Easy to book, very happy "
" I was absolutely blown away from the reception from my Enterprise rep. When we got chatting and I explained my planned journey and mileage,he suggested upgrading from a petrol Astra to a diesel VW Passat at a cost of 49 odd pounds. Not only was it a more roomy car, but with all the luggage that I was going to have to carry,to my daughters wedding in the Lake District after my grandaughters christening in Milton Keynes.At the end of my rental I had driven just over 1100 miles at a fuel cost of about 130 pounds (GBP),which justified the cost of upgrading to the diesel Passat. "
MANCHESTER, GB - Reviewed by OMAR - 10 June 2013
" I have been using auto-europe for a while and never vbeing diaspointed, Keep the good work and the low prices. "
" Very helpful staff. I liked the bus shuttle from the terminal to the rental village. "
MANCHESTER, GB - Reviewed by MONIKA - 07 June 2013
" The policy for deposit of £250.00 was not made clear at the time of booking. But the service was good and i was picked up fom the airport and dropped back at the Terminal i required. "
" The policy for deposit of £250.00 was not made clear at the time of booking. "
MANCHESTER, GB - Reviewed by BARRIE - 29 May 2013
" always been pleased with service "
" troublefree "
MANCHESTER, GB - Reviewed by SHAN MING - 17 May 2013
" When car extension should make it more easier for the customers. I had the car extended for extra three days n wanted to just pay over the phone but was told that can pay you but have to sign a new contract n go back to airport on the actual return date. Took me a few phone calls to get the supplier telephone number where they advise I can just extend over the phone on the day. "
" Very helpful "
MANCHESTER, GB - Reviewed by SHAN MING - 17 May 2013
" When car extension should make it more easier for the customers. I had the car extended for extra three days n wanted to just pay over the phone but was told that can pay you but have to sign a new contract n go back to airport on the actual return date. Took me a few phone calls to get the supplier telephone number where they advise I can just extend over the phone on the day. "
" Very helpful "
MANCHESTER, GB - Reviewed by JOHN - 03 March 2013
" Excellent car and rental : no complaints only favourable impression and good service o pick up and drop off "
" Excellent freindly sevice , professional and efficient "
MANCHESTER, GB - Reviewed by RAPHAEL - 06 January 2013
" We were very satisfied with your car service and when we decide to visit Manchester again we will definately be booking with you. Thank again. "
MANCHESTER, GB - Reviewed by LUCIANO - 02 January 2013
" Cheapest offer on comparison website for that day. Car excellent in pristine conditions. During the rental process, it should be made clear that you need the counterpart driving licence, and not bury the info in the Terms and Conditions "
" Very kind and attentive staff "
MANCHESTER, GB - Reviewed by KEVIN - 19 December 2012
" The excess amount of £900 is off-putting. "
" Hard sell of excess insurance "
MANCHESTER, GB - Reviewed by BERNARD - 16 December 2012
" Good service but prefer all-inclusive rental with no additional insurance extras to pay "
" Pleasant service. "
MANCHESTER, GB - Reviewed by AVIEZER - 26 June 2012
" As above, a trully decent experience. "
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