AUTO EUROPE MARSEILLE, FRANCE Car Rental Reviews

MARSEILLE, FR - Reviewed by RUTH - 15 September 2025

" I have no opinion as to Auto Europe . The admin seemed fine but things were not great wiht OK mobility. "

" We dont like the insurance selling ( we had already upgraded insurance with Auto Europe) and as such we wont use this company again. Other companies have offered insurance but this was much more of a selling experience. We declined it. The time taken at the desk was far too long. The staff member seemed to take ages on the computer , logging information. It didnt appear to be automated as it should be. When we got home , we received an email saying that OK mobility had received information about a number of incidents regarding our car rental period & to refer to the "attached invoice". No invocie was attached.We contacted them and they replied ( quickly) saying that the matter was closed. They didnt comment on the email they had sent. They should have apologised as this was upsetting. The staff were all very pleasant to deal so its a shame we had to endure the insurance selling and their admin was less than satisfactory. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by DAVID - 14 September 2025

" It would have been helpful if Auto Europe said where the OK Mobility office was located in Marseilles airport. OK Mobility were very welcoming when I got there. However, I have never had such strong and almost misleading sales patter to upsell the additional insurance. I have an annual Car Hire Excess Insurance anyway and was quite taken aback by how strong the 'advice' was to the point I was glad to get away from the desk. "

" It would have been helpful if Auto Europe said where the OK Mobility office was located in Marseilles airport. OK Mobility were very welcoming when I got there. However, I have never had such strong and almost misleading sales patter to upsell the additional insurance. I have an annual Car Hire Excess Insurance anyway and was quite taken aback by how strong the 'advice' was to the point I was glad to get away from the desk. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GARY - 08 September 2025

" see the above comment, at the moment unless you can hep me resolve the issue then this is the reason I cannot use Auto Europe again. PLEASE HELP ME GET MY MONEY BACK "

" The car malfunctioned dangerously after an hour of driving. The Roadside assistance did not work and I had to carry on driving. The hotel reception where we were staying managed to get through to roadside assistance and the car was collected by a breakdown lorry. The solution late on in the day was for me to take a taxi (at your expense) 3 hours away back to Marseille airport, both not practical and I had been drinking I sent three emails in total to you and made two phone calls to try and sort situation and there have been no answers to my emails. I have had the expense of the car hire which was not acceptable after an hours driving; no car for the remainder of my trip which means we had to take taxis everywhere and finally a very large taxi bill back to Marseille airport to catch a flight home. Another email has been sent and still no reply from you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JOEL - 03 September 2025

" Very good overall from a price perspective, I've used you two years in a row now. "

" Overall the experience was good from a cost point of view. Counter team were slow and and not very helpful It extremely annoying that I took full comprehensive insure with autoeurope when I booked the car but because I picked it up via goldcar, they wouldn't accept the insurance I'd paid for. So, I had to accept full liability from Goldcar with a £3700 hold on my credit card. Instead of the £1700 stated on my document's. This is very poor considering in that moment there's nothing I could do as the counter staff wouldn't entertain any conversation about the insurance I'd already paid for. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by SIMON - 02 September 2025

" As above "

" Counter staff said my excess waiver through auto Europe was not valid Car battery discharged completely once and we had warnings on 2 other occasions "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by XAVIER - 01 September 2025

" As I had paid in advance in full with Auto Europe it is very surprising and indeed questionable that Budget demanded a 'currency exchange difference' as an additional payment. On the two Budget rentals, this was 20 euros and 5 euros, respectively. It feels opportunistic and borderline entrapment. I welcome your attention and explaination of this. Regards. "

" The car was not the model expected but was fine; however, it had not been washed properly and had bird guano covering the entire back of the vehicle. It was exchanged for another car after a delay. Upon return the car was as collected and with a full tank of petrol; I was then asked to sign a return contract--after which I learned it included an unexpected additional charge that is labeled 'currency exchange difference.' "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by DICK - 27 August 2025

" Very good service and a good car. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 25 August 2025

" simple "

" Fairly obvious damage had not been registered. Staff dealt with this efficiently but still caused unnecessary delay. Not a dollar issue specifically but I really dread the upsell conversation every time I rent a car. It's so tedious and awkward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by SHAUN - 24 August 2025

" As above very satisfied. "

" Struggled to locate the office not enough signage in the airport. But staff were very helpful and upgraded me. Easy Process lovely new car and will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 24 August 2025

" Airport handover worked very well with good agent at desk "

" Worked well - good quality car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HANNAH - 19 August 2025

" I felt that it was very unclear which company I was actually hiring from, from the voucher and info sent. I think the name of the car hire company should have been a lot clearer as working this out cost me a lot of time. "

" The office was not near the other car hire companies so it took me some time to find it. Where the cars were parked was also not well signed. There was no rep near the car park area to help so I had to walk back and forth a few times to meet them then check the car then back again to finish everything off. They also put a lot of pressure on me to buy additional insurance. It felt stressful "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by EDOARDO - 15 August 2025

" Grest "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 14 August 2025

" Satisfied with Auto Europe, booking and updates received. Not at all satisfied with Goldcar, queuing for over an hour on collection in a portercabin with broken aircon and not the most friendly staff "

" When collecting the vehicle we queued for over an hour. There were only two staff serving customers and the aircon was broken "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IVAN - 13 August 2025

" As above. We'll be using OK Mobiliuty - and Auto Europe - again. "

" OK Mobility actually appeared to care about the customer experience, which is not always the case with car hire companies. There were a couple of scuffs (one on the wheel) which I hadn;t spotted when i collected the car as it was dark. They were willing to accept that I had not caused these. I've had bad experiences with this sort of thing before, so it was refreshing to deal with a company like this. I will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by NICHOLAS - 12 August 2025

" Charged 74 euro admin fee for speeding fine. This is excess for a small amount of amount "

" Charged 80 euros for a second driver when it was already included. Charged 75 euros for option late return. Which we did not choose or need. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MARK RICHARDSON - 06 August 2025

" Ok "

" The car we had was an MG SUV and with 4 people it was not great, "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by EDWARD - 05 August 2025

" All good "

" We were a bit confused by the LPG facility on the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 29 July 2025

" Will use again "

" Everything went smoothly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTOPHER - 28 July 2025

" Very easy, will use again, just maybe now Goldcar. "

" Took 2 hours to pick up car, massive queue and it take forever to process. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PETER - 26 July 2025

" See above "

" Long wait to pick up car. Too few counter staff. Was misssold breakdown insurance despite having my own cover. Was told I needed it "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by COLIN - 24 July 2025

" The above feedback in 3 reflecting poorly on all concerned with this booking. "

" The worst experience I have had in hiring a car over 40 years around the world ! The vehicle was unwashed with stained seats and also had numerous dents, scratches and body damage. The vehicle illustration did NOT reflect the damage and when I requested Goldstar to look at the car damage before driving the car away and they refused to come out of the cabin, let alone update the vehicle illustration to show correct position. They simply told us to take photos. I pointed out the damage was extensive but again they refused and when I asked for the persons name serving me he refused and also refused to give me the name of their manager or his contact details. Additionally the dark haired male employee ( who seemed to be the most senior )thought it was also fun to laugh at us with other French customers waiting in the queue with sneering racist reference to us being English. Given we are from Scotland this was doubly unwelcome. As a further example of their incompetence when I added my wife as an additional driver they wrongly showed my name again the additional driver on the contract. I pointed this out to them and they said it didn't matter! I had to repeatedly demand / insist they reprint the contract with both drivers correctly shown. As a final point in terms off feedback their customer service highlight was for each of the giggling members of their team of 4 to serve one person then disappear into the back room for 5 mins. They took it in turn to do this despite the Queue growing larger by the minute. It took us 2 hours from arriving at the Goldstar cabin at the airport to finally drive away. A total shambles and can I suggest our experience is brought to the attention of their CEO from who we deserve an unreserved personal apology? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JOHN - 23 July 2025

" Unfortunately we had to deal with the excess car insurance people as the car was broken into by thieves. Apparently they target hire cars - why do rental companies make their cars targets for thieves? It has cost us a lot of stress, time and money. The insurance for excess cover is a difficult process managed by arrogant people - and no telephone number. I would not have these people as an insurance partner "

" The car was a mess - the damage report did not adequately reflect the actual damage and I had to spend a lot of time taking photos and go back into the Europcar rental office - no one was interested. I think Keddy uses the old beaten up cars from Europcar "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by PETER - 19 July 2025

" Generally very happy with AutoEurope but the pick up this time was one if the worst I've experienced. Only surpassed by a terrible experience with Goldcar at Ibiza airport. "

" Keddy is operated by Europecar at Marseilles airport. Vehicle collection was a disaster and took over 2 hours to collect the keys - by far the longest wait I've ever had in decades of car hire. Vehicle was fine and drop off was better, though there wasn't anyone actually at the return office until I asked at the main desk. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by TAJINDERPAL - 17 July 2025

" Very poor! Would not recommend "

" We signed up for fast pick up and it toon us 90 minutes! And at drop off we found we had been charged extra insurance when we did not sign up to anything "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by NICHOLAS - 14 July 2025

" I had an absolutely fantastic experience that I cannot fault. "

" The collection and return of the vehicle was fast and efficient. I cannot fault the service. It was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ADRIAN - 13 July 2025

" My flight was delayed resulting in an arrival time of just after midnight. I tried various telephone numbers that did not work and eventually got through. The person was very unhelpful. I was kept waiting over twenty minutes only to be told that I'd have to wait until 7am for the desk to reopen to collect my car! She didn't even try contacting the Hertz desk at Marseille airport to speak to them! Total "

" My flight was delayed resulting in an arrival time of just after midnight. I tried various telephone numbers that did not work and eventually got through. The person was very unhelpful. I was kept waiting over twenty minutes only to be told that I'd have to wait until 7am for the desk to reopen to collect my car! She didn't even try contacting the Hertz desk at Marseille airport to speak to them! Total shambles! Disgraceful service! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANTHONY - 13 July 2025

" Great prices and choices from leading car rental companies "

" Fast and efficient check in and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROBERT - 12 July 2025

" AutoEurope itself provided a very good service and made it very straightforward. Hire the car. "

" A good experience all round. I was surprised that the car seat was charged above the rate that was advertised on AutoEurope. It was also disappointing that I could not specify a car seat for a child under the age of one and that the seats that were available did not have isofix. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GERALD - 10 July 2025

" Not a good experience at the Sixt counter on arrival "

" I booked a VW Polo Automatic OR SIMILAR and was offered a Fiat on arrival which I declined. I was then offered an Audi A1 but for an additional fee of approx Euros 150 which seemed unfair. I had no option but to agree. Having done my research before booking I was very disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ELIZABETH - 07 July 2025

" If gold car is one of the companies that you use, I would be very careful as it reflects badly on auto Europe "

" The check-in was awful, it was boiling hot and no air conditioning. I felt very sorry for an older lady who was struggling in the heat anyway. Our car was not in a good shape, massive bump on the rear of it, I've never had such a badly damaged car in all my years of hiring cars in France The staff on arrival to collect the car kept running off to deal with other people whilst dealing with me which was quite rude Leaving the car at the very end was the best of the whole experience as the young lad was very polite "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by BENJAMIN - 03 July 2025

" See above. When I was finally able to get the key, everything was fine, but I lost a lot of time and was frustrated that I hadn't been sent the information I needed. "

" The initial Keyngo experience was highly problematic because I was never sent a QR code. When I went to the kiosk and entered first my voucher number and then the contract number, neither one would release the key. This meant standing in a very long queue--the same queue as all of the Goldcar customers. Since there were only two employees at the counter, this took 1,5 hours, much of it in the hot sun. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by NEIL - 03 July 2025

" I think a potential delay of 6-8 weeks to resolve this issue is an unacceptable length of time given the distress and mistrust that has been given from one of their recommended providers. I am yet to be convinced otherwise but hope to be pleasantly surprised "

" There was a wait of greater than 1 hour before any counter staff were available. The attendant then asked to take a swipe of my credit card after confirming who I was. As I understood it. This was to cover for any damage excess. Nothing was explained. I was them asked to sign 4 copies of the hire contract- all in French. The Europcar LV reprentative had actually booked premium cover on the vehicle which he did not explain he had done. This was despite my Auto Europe booking requesting only Standard Insurance cover as I have my own Insurance policy to cover any damage excess. This is deliberate misselling perhaps relying on a language barrier to mislead you into hidden charges that would then be charged once you have left France and would then be difficult to question. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 02 July 2025

" Very happy except for the points noted above. "

" Good service but long wait to be served at Marseille airport. I would have liked a representative to have shown me that they were aware of the damage previously caused to the vehicle ( on a form) rather than just being told to take photos of any prior damage myself. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by KENNY - 01 July 2025

" I am still waiting on my deposit - I called your office and told me to contact my bank ??????? "

" Very poor service from arriving - the shuttle took 1 hour 10 mins to collect us "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by KEVIN - 30 June 2025

" Share "

" Generally quite good some confusion regarding cover "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by PHILIP - 28 June 2025

" The car rental area was easy to find. Staff helpful. Prompt service. Level of vehicle (with auto) was as reserved. All good. "

" I think it would be extremely helpful if an employee spends two minutes with a customer and shows them where the essential equipment and controls are on the car, particularly where the car is entirely set up for french drivers as all info that came up are in French...simple things like where the release is for the petrol cap, for instance. How to switch the driver assist options on or off would be helpful as well (this did occur in Nimes 12 months ago). There appeared to be a vest within the emergency pack (but we were two people in the vehicle, so I believe it s.h.b. 2 of them). I also had to find a store that sells the appropriate charging/ connection lead as there wasn't one in the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ALAN - 25 June 2025

" I'd definitely book this way again. "

" Easy to book; friendly, helpful staff at the counter, new car and return process was very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARTIN - 22 June 2025

" See above comment when returning the vehicle in Marseille - who would recommend that?!! "

" The drop off was given the usual "Marseille" treatment - trying to find or create a damage to the car in order to punish me for not taking their insurance. It's part of their training in Europcar and Gold Car in Marseille. No such problems occur in Nice with the same car hire. The culture in Marseille is to attempt to "rip off" the customer. Sad this approach really spoils the car hire with Europcar and Gold Car. Are those staff on a kick back from their trainer? - they ALWAYS try it on and I'm always ready for them!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by OLIVER - 22 June 2025

" Frustrating. Hidden costs. "

" Effectively coerced into buying insurance. Car smelt of smoke very badly. Check in desk had 45min queue "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by TRISTAN - 21 June 2025

" While the price for hiring the car for 6 days was reasonable once the full insurance cover is added with nil excess the rate for the care is not particularly competitive. "

" While pick up and drop off were relatively easy there was no-one to report a fault with car at the drop off, clearly under staffed. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by NOEL - 19 June 2025

" All was good, not further comment required "

" All was good, not further comment required "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 17 June 2025

" Autoeurope was easy to deal with and supportive throughout. "

" Excellent service until drop off arrangements and refund of deposit. I still await removal of the 200euros blocked on my card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 16 June 2025

" Minor hiccup with drop off but otherwise great "

" The drop off was not manned so after waiting for some time, left keys with staff inside. Whilst it worked okay, would have been helpful to have some clearer instructions regarding the drop off. Rest of the process was very straightforward and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PAUL - 15 June 2025

" As above, only problem was enough staff at hand. "

" Overall experience was great, my only criticism was the wait g time with only 1 member of staff at the counter when collecting and dropping off the vehicle, drop off was a little more stressful as I had to rush for a train. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 11 June 2025

" Excellent. Hertz is terrific "

" All good - efficient, reliable and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by RICHARD - 05 June 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by KEITH - 01 June 2025

" none "

" none "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PHILLIP - 30 May 2025

" Issues with barrier on exit, but not specific to eurocar but it needs sorting "

" I've just completed this with them direct "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by NEIL - 24 May 2025

" Excellent service as always. "

" The car was in a relatively poor condition. It was damaged at pickup and during the period of hire the exhaust rattled and was noisy. The USB plug functioned sporadically. At pickup I was immediately offered an upgrade without being told what the car I had booked actually was. I was told the upgrade would be €30 a day which would have doubled the cost of the rental. When I declined I was offered a second cheaper upgrade which I also declined. It appeared to me that this was done in the knowledge that the car allocated to me was in poor condition. I have used European in the past and have been very satisfied. This was a disappointing experience. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by STEPHEN - 19 May 2025

" You're fine Avis isn't. "

" Car had scratches from foliage when returned. Just needed a buff up, they imposed a ridiculous charge of over 3000 euros, will have to go to insurance but they were adamant. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by VICTORIA - 14 May 2025

" I mean disclaimer is that you don't know what they're like when anything goes wrong, but nothing did so it was all in all a very good experience, a good car at a good price. "

" I mean disclaimer is that you don't know what they're like when anything goes wrong, but nothing did so it was all in all a very good experience, a good car at a good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DEBORAH - 08 May 2025

" the whole process was easy and smooth. We appreciated the reminder to bring with the main driver's credit card. "

" Difficult question as the service was provided by Hertz, at a better price "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CAROL - 22 April 2025

" Extremely dissatisfied "

" I have sent an email complaint to your Customer Service service department "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by DURAID - 11 April 2025

" Good experience "

" I had to pay for full protection cover which ultimately made the overall costs very high. I would have rathered if it was clear on the day of reservations "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by FREDERIQUE - 05 April 2025

" The website is easy enough. Must keep checking prices as they move a lot! and there are bargains to be had. Price you charge must match the final price we pay - not the case with budget. See my comments on discrepancy. This is not acceptable. "

" The rental cost on their paperwork does not match the one I have paid. It was only £3-4 different but they will charge me. On my latest rental the difference seems to be more like £30 which is simply unacceptable. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MYLES - 12 March 2025

" It wasn't actually clear that we were booking an electric car. We thought it was a fuel-based car. "

" We had booked an electric car (which was by accident, we didn't mean to book one), but the staff member at the counter basically coerced us into paying to upgrade to a non electric car by saying things like 'you're likely to get stranded' and 'here in France we are encouraged to use EVs but nobody does...' so we felt quite pressured. It wasn't a nice feeling and was €40 we didn't want to spend to upgrade - but felt that we had to because we were pressured to. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by LESLIE - 05 February 2025

" Would definitely recommend. "

" Lovely people, who provided a fast efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by COLIN - 20 January 2025

" auto europe is OK "

" There was a 1 hour wait to pick up the car. The person who dealt with me did not know what he was doing and constantly had to ask colleagues. This meant it took 10 mins not the 2 mins I would have expected. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by OVANES - 05 January 2025

" good "

" its good but it is with shuttle and is out of the airport "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by SUSAN - 02 January 2025

" Normally I have been very happy with Auto Europe, I will use again but only go with providers i have previously used. I don't think Auto Europe should have such low quality providers as Rentscape on there, it damages my confidence in them "

" Pick up location of the shuttle was difficult to find, shuttle camouflaged with the name of a company other than RentScape - absolutely no need for that, either add name to the voucher or put a printed sign in the window of the van. Car documents to be sign on sight said "sample text here" on the part of the tablet where they required a signature. It was cheap and you absolutely get what you pay for. I would nt use again or recommend "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by LESLIE - 14 December 2024

" All smooth just like we like it, no hassle "

" Adam B was very helpful when we arrived at Marseilles to collect the car Adam B explained to us everything we wanted to know and more great leadership potential and it was a great experience dealing with him thank you so much "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MARK - 01 December 2024

" very good "

" Enterprise were the fastest I have ever had in getting the booking sorted "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 05 November 2024

" This was the best car hire I've ever had. Out of hundreds. The staff were great and the car was exceptional - Mercedes C-Class Hybrid. Super economical, really comfortable and the price for the week was exceptional (£308). It made a good holiday great. Thanks "

" This was the best car hire I've ever had. Out of hundreds. The staff were great and the car was exceptional - Mercedes C-Class Hybrid. Super economical, really comfortable and the price for the week was exceptional (£308). It made a good holiday great. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOEL - 01 November 2024

" - "

" Excellent overall. The wait in line at Enterprise office for vehicle pick up at Marseille was however almost an hour which is too long. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 31 October 2024

" As above "

" I thought I had paid for full cover but at goldcar they stated that I would be charged for damage and then have to claim back off you. Never come across this before "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by ALASDAIR - 27 October 2024

" Really easy service and clear instructions. "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JAMES - 22 October 2024

" I sent a customer service case more than a week ago about being overcharged and then never heard back... "

" I was charged an extra day of rental for no reason (since I returned the car as planned within the rental dates I paid for). "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by KRISHNA - 19 October 2024

" Auto Europe was fine as usual, and I have been using you for many years, but Europcar were appalling, rude, untruthful and entirely unhelpful, plus I ended up paying about 40% more than the advertised price. "

" I understood I booked a Volvo XC40 SUV to accommodate my family and all their luggage. I was offered a Renault Megane in very poor condition, nearly every panel damaged. I refused it but was told there were no SUVs available. That was not true, there was a a Toyota RAV 4 SUV parked right outside which they reluctantly gave me. It promptly broke down and I had to return 100 kms to Marseille to pick up a replacement MG SUV. The counter staff were exceptionally rude, even for France. I have been renting cars at Marseille airport for over 35 years without problems but I will never use EuropCar again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by ANITA - 18 October 2024

" Great! "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 08 October 2024

" stress free. "

" efficient and treated us well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 08 October 2024

" I have written to you but the service/response has been unsatisfactory. I am trying to call but cannot seem to reach anyone to solve problem and arrange a refund of the extra I paid "

" The car as booked was not provided, a much smaller vehicle proposed, might have been in same class/group with Europcar but that conflicts with the way their vehicles are categorised in your web listing. The second issue related to our preference for an EV -,Europcar stated that some vehicles don't have a cable for domestic charging, as our only option we could not take the risk, they offered an even smaller petrol car - I was compelled to take an alternative at a further £166 cost, had I done so when booking it would have been a fraction of that cost! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by MICHAEL - 05 October 2024

" I have now discovered that gold star have deducted £223.32 from my credit card account without even sending me an e mail to explain. My question to you is why do you sell extra insurance on line which apparently offers no protection against the most likely events and secondly why do you use risk your reputation by recommending small time con merchants like gold star whose only interest is in upselling spurious insurance products to vulnerable stressed clients who simply want to get on their way as quickly as possible.? "

" On arrival at office the gold car rep was only interested in selling me more insurance, even though I had taken out extra insurance on line with yourselves which it was claimed would give me complete peace of mind!! I refused this hidden added extra which I have since discovered from online discussion sites is standard procedure for gold car.. I was very careful during the hire gold car practice is to charge for any scratch or blemish that they can get away with. On returning the car the inspection went fine until the representative pointed out a scratch on the underside of the front skirting obviously I hadn't inspected underneath the car on pick up so I had no way of verifying that it was not my fault other than the fact that I knew I hadn't done it !! I asked the representative at the time if this was a problem and he said it was not a problem. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by PAUL - 04 October 2024

" Overall a smooth experience. "

" The fast check-in link for Dollar, didn't work. An airport map in an email with Dollar's location would be useful. A 5 door option for a Fiat 500 would be useful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 02 October 2024

" A useful app - clear and helpful "

" I had to wait for at least 5 minutes before being acknowledged while only one of 3 counter staff were serving. Despite me saying that I had purchased fully comp insurance she gave me the big hard sell about why I should also pay extra for their policy. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANTHONY - 26 September 2024

" I have been using Auto Europe since the 1990s and hiring cars 2-4 times annually. At present I will probably continue to do so but the lack of knowledge of the customer service adviser makes me doubt that it is worth continuing and I may swap to a different agency "

" They didn't provide the car ordered and was too small for the passengers and their luggage. Not helped by inaccurate information from Auto Europe Customer Sefvice at the time of pick-up "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HUGO - 25 September 2024

" Alright "

" Decent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by ROBERT - 25 September 2024

" As everything was completed on-line our experience was straight forward "

" A completely trouble free, and stress free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by BHUPEN - 25 September 2024

" I have sent in a complaint to customer services - please read "

" I have sent in a complaint to customer services - please read "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by CORNELIA - 18 September 2024

" A good experience and a good car "

" Sadim at Enterprise in Marseille airport was very helpful and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MICHAEL - 18 September 2024

" Very good. "

" Can't fault the service or quality of car - will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 16 September 2024

" nothing more to add "

" The car I picked up was a manual when I had requested an automatic. I had a puncture with no spare tyre the car had to be recovered, which happened however had no number to contact hertz to arrange transport back to the airport. The recovery firm was taking the car to a garage in the opposite direction to the airport. All the Hertz contact numbers did not work on a UK mobile. So could not contact them and ended up having to go to a station to get a train and the bus to the airport to try and make my flight on time. I did not therefore have an option to refuel the car, had to pay for train and bus fares. Had emailed Hertz on the address provided and have no idea on what is happening with car deposit. Left stranded with no means of return to airport, no follow up communication from hertz and likely to be build an extortionate 3.8 euros a litre for fuel because of the puncture. So this was not the economic option I had hoped for. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by PAULA - 14 September 2024

" Fine "

" Although the process was very good, the car itself was very poor. Tyre warning light came on on day 2 and other warning lights came on day 3. Was this car even inspected before it was given to me? I had a very anxious drive back to the airport. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by DEBORAH - 12 September 2024

" Prompt and informative communication especially after returning car out of hours "

" Quick, efficient, friendly service, good communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 10 September 2024

" Not great with Goldcar. I would not be considering them again "

" The MG we were given had dents in every panel of the car. there were cigarette butts in the drivers footwell and the service warning light kept coming on. I also noticed that the back tyres were on the wear bar limits. The other think i find difficult to understand is why it takes 7-10 days to get your deposit back ?? "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by STEVEN - 07 September 2024

" Fraudulently ripped off on deposit fx to the tune of £113! "

" Fraudulently ripped off on deposit fx to the tune of £113! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by DANIEL - 03 September 2024

" No problem with Auto Europ but we will definitely not be using or recommending Europcar "

" Chaotic pick up with over an hours wait. Car not ready so offered an 'upgrade' at an extra €200 for an electric mercedes. Drop off was stressful. No space to put car, particular member of staff was very rude to us and shook his head. Not impressed at all. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ANTHONY - 02 September 2024

" Everything was fine "

" Everything was fine, easy collection and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PAUL - 23 August 2024

" Great experience "

" Quick and easy. excellent service. would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JAMES - 21 August 2024

" No Issues, Good experience "

" No Issues, Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROBERT - 18 August 2024

" Disgusting. Clearly no quality assurance over providers at all. Worse than useless customer 'service' Print that! "

" Absolutely dreadful. Made to wait for an hour at Budget Marseille even though they said car was ready. They told us if we wanted to collect early it would cost an additional £500! When we got the car it was in terrible state. And only 3/4 full on petrol. We returned with same amount and provided photo of the tank on collection. But received a bill for not returning it full. Absolute cowboys- will never use AutoEurope again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by REINARD - 15 August 2024

" As above "

" The car had a mechanical fault which I reported first thing Saturday morning via email . I had absolutely no response from Marseille branch when calling the number advised on the contract. Also had no response from the emergency number attached to the car keys. After several sent emails I finally had a response from Marjorie by phone late Sunday night. She was able to help get the car towed away Monday and get a taxi service booked for our flight back Monday evening and reimburse taxi fees and days lost without using a car. Sadly our plans were ruined for the trip! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JENNIFER - 15 August 2024

" Check in appalling. Car was not high quality. "

" The agent spoke no English. The car steering was so poor I thought the car was dangerous. I requested the car should be seen by a mechanic when I returned it. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by MARK - 05 August 2024

" Generally very good. Vehicle met expectations and staff were friendly and helpful. "

" Generally a very positive experience. The staff were helpful, efficient and friendly. Only (slight) negative was that the dropping-off procedure was slightly chaotic with a log jam forming at the entrance. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by NEIL - 04 August 2024

" I would not recommend on the grounds that if you are having a problem, there does not appear to be a willingness to help . Staff not friendly and not concerned about waiting times. No apologies for having to wait in an overcrowded office in extreme heat. "

" Some aspects were very good but the attitude and waiting times affect the whole experience! The staff at counter on arrival were so frosty and neither apologised for the long wait or allowed us time to consider hold payment from credit card and to Expediate our time I used my debit card. This was taken from my bank account and refund therefore was £50 less due to rate exchange. I could have used my credit card if time allowed but felt pressurised. On return of vehicle I could not get free assistant to help. However when someone did help me, he was very polite and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 01 August 2024

" See question 3 "

" When we arrived to pick are 9 seater car up which we had booked in the April one was not avaliable as enterprise had given it to another customer. We had to use the largest car they had a 5008 peugeot. We had been informed we would receive a 30% discount and could return the car with an empty tank, or have a refund but the refund would not be immediate and we could try and get a car from another supplier. As we had two pensioners in our party one registered disabled we had no choice but to take the smaller car. On returning the car I was then billed to refuel the car and have recived no refund. I have contacted enterprise many time since and have not received any communication aside from an email saying we had booked the car through a third party. IE yourselves so I should contact autoeurope.co.uk, as the car was there, I understand you had completed your part. My concern is we where treated as a lesser customer as we had not booked direct. I have still not heard anything back from enterprise. In the future we will neither book via a third party or use enterprise. I am still to review the experience on both company websites "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by CHRISTOPHER - 30 July 2024

" All good "

" All good, by far the most competitive rate for the class of vehicle. It took me a while to find your website, not having heard of you before, but it was worth the search. You would now be my first port of call when looking for a hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SARAH - 29 July 2024

" See above. Couldn't have been better. "

" The quick pick up service for pre registered customers is excellent. Car was clean and everything went smoothly, thank you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GAIL - 29 July 2024

" Disappointed not to be able to easily take up the offer of fully comprehensive insurance and for it to be 5 x as much on arrival at the Hertz desk Otherwise a seedless experience. "

" It was Hertz! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by JOHN - 28 July 2024

" Great stuff "

" The staff at the pick up, Were excellent and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PAUL - 27 July 2024

" Easy to book "

" The price of the car was reasonable. Goldcar at Marseille airport is easy to find. The car was clean. I have hire car insurance, other hire companies accept this but Goldcar was suggesting that my hire car insurance was insufficient and that I take their insurance. I felt they were pushing an unnecessary insurance on me. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by BEN - 25 July 2024

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by HARINDERPAL - 24 July 2024

" As above. "

" The vehicle was not clean at all! We had to clean the vehicle ourselves,. Vehicle was not ready and staff were very rude, I undressed they are busy but they are rude! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ANDREW - 24 July 2024

" Great prices and a quick booking process and if I had read the email properly from you about excess insurance, I would probably have bought it from Auto Europe, which might have helped when picking up the car. "

" I found the whole process of picking up the car was very stressful. Firstly it took about 45 minutes to fill in the paperwork and finally get my car even though there was only 1 other person in front of me in the queue. The customer assistant dealing with me was not at all pleasant to deal with and continually kept trying to sell me additional insurance that I told him I didn't need. The car was filthy on the outside when we picked it up and so it was impossible to see if there was any additional damage or scratches that weren't on the form he gave me. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by ROBIN - 23 July 2024

" Overall I was happy "

" Car was not ready when we arrived so we had to wait approx 20 minutes for car to be washed and refuelled . Did however get upgraded car so quite happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ANDREW - 23 July 2024

" Auto Europe were great, communicative and had no issues with my booking through them :) "

" Very long queues to get car, including for express pickup which I'd registered for. Staff weren't clear about how to log damages, just said "take pictures", no form or such to mark any damage on. Holding charges made to credit card weren't explained, neither was when they'd be returned. Was told I'd be getting a "free upgrade" - had booked a Peugeot 2006, got a Toyota Yaris Cross, which is the same class as the Peugeot, so not sure how this is an upgrade? Anyway, fine as it's the class I ordered. When returning the vehicle there wasn't any clear signage where to drop the car. Queued to speak to someone in the kiosk, who told me where to go. No-one checked the car at drop off, just said it's fine. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MIHUT - 19 July 2024

" it was a very pleasant experience, quick to book , quick to get the car quick to drop off, no problems "

" easy to get the car, the sale for an upgrade was not aggressive more of an FYI, all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROBERT - 18 July 2024

" Generally all good except size of automatic car allocated "

" I ordered a small automatic but was allocated a much larger automatic which my wife could not drive.i then had to pay extra to get back to small automatic "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SAM - 17 July 2024

" Whether it was Keddy's fault or not, I waited for over three hours for a pre booked car. The staff on site were fine but inexcusably let down by their management who left them to deal with a large number of very dissatisfied customers. You know how many customers to expect at any time and made no provision to deal with the numbers. You cannot treat your customers so poorly and expect repeat business. "

" Whether it was Keddy's fault or not, I waited for over three hours for a pre booked car. The staff on site were fine but inexcusably let down by their management who left them to deal with a large number of very dissatisfied customers. You know how many customers to expect at any time and made no provision to deal with the numbers. You cannot treat your customers so poorly and expect repeat business. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by PAUL - 16 July 2024

" Turned up at 11p.m. to find a very long queue of people waiting to pick up cars. Only 3 staff available where there were 7 terminals. Took and hour and half to get the car during which time wives and children had to stand around in the dark outside the office with no seating available. Car was filthy on the outside. At pickup the dash indicated 460k.m. range but when we returned it with a full tank the range was shown as 604k.m. So much for a full tank! Most unlikely to use this service again. "

" The Keddy part of the booking was fine - plenty of information and clearly set out. It was EuropCar that let things down - see comments in section 5 "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by RACHEL - 15 July 2024

" Cancelled my booking and had no car paid in full upfront and after 6 calls still haven't received my refund "

" The hire company cancelled my car which meant I had no vehicle and still haven't had my refuns as I paid up front , disgusting stranded at the airport with no . Still no refund after 6 phone calls vehicle "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by MICHAEL - 13 July 2024

" Slow transfers but pricing good. Need to speed up pick up in busy times. Incidentally I rent Avis from Marseille Airport every month. "

" Very slow puck up with many customers even though I have Avis preferred. Drop off staff seemed uncoordinated. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ROBERT - 09 July 2024

" Everything went like clockwork. "

" Staff friendly and very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ASHLEIGH - 09 July 2024

" Easy website with clear options "

" Great service but as with all car rentals not enough staff for the amount of customers arriving. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by LEWIS - 08 July 2024

" we have had previous good experiences but clearly this was not good "

" there was no car in spite of informing you that our flight was delayed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by COLIN - 07 July 2024

" Very satisfactory, apart from inadequate explanation of where to find your sub-agent Gold "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAELA KATE - 06 July 2024

" All very easy and a good price. "

" Great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by NIGEL - 06 July 2024

" None "

" Poor all round experience "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by CHRISTIAN - 02 July 2024

" Usually straight forward online "

" 30 mins wait at pickup, due to amount if customers and limited no of staff late evening. Car not quite as big as expected. 1st car did not have parcelshelf hence changed for same model with parcelshelf present. Car not fully cleaned on outside Outside rear view mirrors and rear window dirty. Low mileage, economical car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by RONALD - 02 July 2024

" Totally spoilt the start of our holiday "

" Do not use this company, when we arrive at desk we were told there would be at least a two hour wait. We were number eight in the queue, we 40mins and it hadn't moved! One of our company fainted and we had to leave. We were refused a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by WERNER - 02 July 2024

" Auto Europe was also very efficient. Gave me tips, not once, but many reminders, on the smooth pick up of the car. Followed them to the word and the pick up at Marseille was very smooth and quick. Well done Ayto Europe !! "

" Was very smooth and efficient. All worked like clockwork and we were on our way in no time. Well done !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHARLES - 01 July 2024

" Overly pleased with the experience, though shame there was an upsell attempt on collecting the car "

" Good selection & availability of cars. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 29 June 2024

" Very poor experience "

" We inspected the car and took photos on collection as so many scratches. on drop off the assistant said we had damaged the car as it wasn't written on the form but we showed him the photos of the damage and he said he would tell them their list was incomplete. However last Thursday i received an invoice for £1200 of damage despite assistant saying he was noting it all down on the form. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by PAUL - 24 June 2024

" the experience up to the point when we returned the vehicale has been excellent, but since then ive had to phone and email them several times. im exhausted with this and it has been very stressful. "

" they have tried to charge me for:- - late return of vehicle, although i returned it exactly at the time agreed, 7.30am. The vehicle sat nav will testify. We used the agreed drop box. - damage to the vehicle, which they have since agreed to waive - they have sent me a final invoice asking for a further 329 euros, the difference between the price i paid to Auto Europe and their price of the car hire. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 22 June 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by STEVE - 21 June 2024

" WE drove up through France - pick up Marseille drop off Bordeaux - all trouble free - Thank You "

" Really easy process - great car - exactly what I ordered and hoped for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 19 June 2024

" Drop off was very straightforward. I think the entire experience would have been very different if we had not opted for 'full cover' - lots of photographs being taken by customers at pick up and drop off, negotiating what was classified as 'damaged' and what was a scratch. More Zero Excess offers from car companies would make a real difference to hiring a car. It needn't be this expensive though: Mallorca seems to have 'cracked the code'. "

" Car was great. Zero Excess offer was great. At pick up the Goldcar staff were struggling to process the number of customers: long queues (45 minutes) outside (28℃); significant frustrations. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 17 June 2024

" Everything was fine except for finding the extra days charge! "

" drop off in Aix is terrible, no parking except on pavement, can't access without doing a dangerous u-turn. Also no nearby petrol station. Arrived early, but after searching for petrol and parking, I checked in 15 mins late. Not informed that I would be charged for an extra day. Disgusted. Won't use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 17 June 2024

" AutoEurope provided a very cost effective hire. There was an initial confusion as the booking was with Thrifty but the booking number was a Hertz number but, once this was sorted, no problem. Problems as above were with Thrifty, not AutoEurope "

" Despite having prebooked and preregistered, we had to wait 20 minutes in line with people who hadn't booked. Car had no screen wash and worn wipers "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by BEVERLEY - 17 June 2024

" No problems with your service, although just the booking and a couple of emails, we didn't need to test how efficient you would be if there was a problem. "

" We had to stand in full sun for over an hour to reach the check-in desk. Staff rude, inefficient and very slow. I would prefer to spend a little more money in future than go through this pain again. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by KENNETH - 16 June 2024

" See point 3 above. "

" Long queues on a very hot day was a negative for us, it took nearly an hour to be served. We were upgraded to a BMW 520d, which was very nice, but the low wheel base restricted our access on some country roads on our walking holiday. We were not the only clients who did not get the car that had been booked and the staff were over stretched. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by STEPHEN - 15 June 2024

" Our experience has been coloured by the above problem. "

" Our car was damaged, which we hadn't done. It must have been scratched when parked. We had to hurry for our flight and we then received an email with photos and costs of over 700 euros. Not pleasant. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by MARTYN - 14 June 2024

" Auto Europe provided a good range of options and the voucher worked well with the chosen company "

" The agency was busy but there was an efficient queuing system in operation. The agent dealt with me efficiently and in a friendly manner, the vehicle was excellent and drop-off rapid. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MATTHEW - 12 June 2024

" I am really disappointed that a comparison site would have such an organisation on its site such as rent scape nearly everyone at the rental location had issues it was a horrendous experience end to end. The brakes on the car also made a huge amount of noise as if they were wearing out. All in all a terrible experience. "

" When we arrived we found that there were no automatics no cars of the size I ordered and their only solution was the provide a full refund and drive me back to the airport where I could try and rent another car. So I took a smaller less expensive car that was manual with no discount as the only option was full refund and return to the airport or take the car it was blackmail to be honest and I will never use this company ever again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JANE - 11 June 2024

" Very happy "

" It was part of the Hertz set up. All went smoothly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by FRANCES - 11 June 2024

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 11 June 2024

" Overall OK "

" Pick up wasn't the best as the assistant questioned the excess protection that I bought from Auto Europe. He dashed around and bought a Jeep that had numerous marks and scratches. This was not normal service from Sixt, however the return was good and we were assured that the car was returned without further damage and contract closed with my signature. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by RICHARD CHARLES - 06 June 2024

" We may not worry about pre booking in future and just go to renters that are conveniently located at the airport. "

" We were given old instructions about being collected, we wandered around for a long time looking for the pick up point. Eventually we called them and after a recorded message in French, an English speaking person picked up and texted us the new rendezvous point. This could have been done when the rendezvous point was changed and saved us a lot of stress and time. The place from where they operate is very rough, a former tile salesroom we think. It didn't give a good impression. They did push selling us additional insurance, we did but breakdown but the insurance was going to be more than the cost of the car hire so we didn't do that. On returning the car, another customer was arguing about the cleanliness if the car he was returning as they wanted to charge him for cleaning a little sandy footprint from the girl. I have never had to clean a car before running it and they even had a pre paid package to prevent this. You hire a car and it goes back unabashed and fueled but cleaning is up to them. We did not incur any additional charges but it is difficult to know where the standard is. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DEREK - 03 June 2024

" Rip off Goldcar "

" We were charged another insurance on top of the insurance we already had with some reason that didnt make sense. Car had been broken into previously. Glass on the seat and damaged front window pillar. Rubbish! "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by CHRIS - 01 June 2024

" Tried best to recover lack of vehicle, can't fault staff but still disappointed that even if vehicle availability was beyond control had no prior warning "

" Two major problems, cost £130 to shorten hire by one day, then had to wait 3 hours before vehicle available so effectively charged for day vehicle not available. Staff helpful but still frustrating "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by JOCELYN - 01 June 2024

" Very happy with the service provided. "

" Absolutely delighted. Flawless process at pickup, staff was really helpful and kind. Would use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 30 May 2024

" Who seriously recommends car hire?? "

" Who seriously recommends car hire?? "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MALCOLM - 28 May 2024

" No complaints "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 24 May 2024

" I have no issue with AutoEurope but rental car providers need to be assessed on service levels provided "

" The car collection was awful. Incompetency and inefficiency by receptions desk staff. Obvious long line outside waiting didnot stop Gold Car employees engage in idle chat re where the customers came from , places of birth, habits Also, talking in loud voices and breaking all GDPR guidelines. Productivity outout minimum, it appeared the desk staff ceme to work for socialising rather than serving clients and assisting with car rental . I am not 100% sure on the name badge but Veseart seemed to be the worst (young blond gentleman) "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by SIMON - 23 May 2024

" Great service - nice car (although it has a huge turning circle !!) "

" A very simple process with excellent friendly staff- even advised how to get to local petrol station when others has runout of unleaded fuel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by STUART - 22 May 2024

" No problems with on-site service or vehicle provided. "

" Quick and efficient both for pick-up and drop-off. No complaints. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HARMEN - 19 May 2024

" AutoEurope is great, just a pity car rental companies are like snake oil salesmen. "

" Despite having taken out full insurance on your site, Sixt insisted that I only had basic insurance and insisted I took out their full insurance. I was in a hurry and couldn't check what I had booked, so paid up. Only when I got to my destination I realised I had paid for the same insurance twice. This hapened to me before in Spain and appears to be standard malpractice amongst car rental companies. Pretty disgusting behaviour. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 12 May 2024

" As stated above. "

" There was a very long delay in picking up the car at Marseille Airport. Only a few of the desks were manned and there was a long delay before a member of staff was available. Some staff seemed to be undergoing training/supervision. The car we booked was not ready and we had to wait about 30 minutes whilst it was being cleaned/prepared. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by YUEN - 17 April 2024

" Everything fine "

" Everything fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by STEPHEN - 12 April 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by NARINDER - 11 April 2024

" Went full comp so no surprises Only thing is some times car rental a bit cautious when it is not direct "

" Great smooth hassle free experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by JONATHAN - 10 April 2024

" Overall very good compared with some of the other firms at Marseilles who are to be avoided at all costs! "

" Europcar desk was very efficient & open late as we arrived late "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by PETER - 06 April 2024

" Key and go wouldn't have existed if it was not for human interaction.Nothing to do with me. I apparently needed a new code for the key machine to work.The chap put my keys in the machine for me to put in their new code! To get my keys ! In the office they were all helpful and I got the car in the end.The car was covered in heavy scratches at the front and small ones everywhere else. The front underside by the wings was damaged as well.When I reported the scratches the chap in the office said I was covered for every thing so it didn't matter if I got more scratches on the car, which I didn't.In fact I gave them the car back cleaner than they gave it to me The Fiat 500 max that I was given drove very well. So I'm not sure what key and go would have been like in school the busy holiday time though! "

" Key and go wouldn't have existed if it was not for human interaction.Nothing to do with me. I apparently needed a new code for the key machine to work.The chap put my keys in the machine for me to put in their new code! To get my keys ! In the office they were all helpful and I got the car in the end.The car was covered in heavy scratches at the front and small ones everywhere else. The front underside by the wings was damaged as well.When I reported the scratches the chap in the office said I was covered for every thing so it didn't matter if I got more scratches on the car, which I didn't.In fact I gave them the car back cleaner than they gave it to me The Fiat 500 max that I was given drove very well. So I'm not sure what key and go would have been like in school holiday time ... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by ROGER - 30 March 2024

" Easy efficient website "

" Fuss free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by TIMOTHY - 14 March 2024

" Car rental easy and hassle free "

" Hassle free and a good offer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IRENE - 07 March 2024

" Very good "

" Quick easy good prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by RICHARD - 05 March 2024

" Great car , and service but the extra insurance and roadside service spoiled the experience. "

" I got to the counter Hertz and they charged an extra €83.32 super cover ! I told them I had already paid insurance , and charged€26 extra for road side service. Total€131.18 so not so good "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DOMINIC - 27 February 2024

" As per above, unfortunately the experience was not great. Also, I tried to organise snow chains or a snow sock prior to collecting the vehicle and the local hire people seemed unsure of how to deal with this. "

" The car I hired had clutch failure 8 miles from me returning it to the hire company, so the experience was not great. That said, Goldcar recovered us from the dual carriageway and got us to the airport but obviously I now await their contact as to the mechanical failure and some kind of sign off or return of the car (which could not obviously happen). "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by RICHARD - 28 January 2024

" Euro-car are good just didn't find service very fast when I arrived "

" Had trouble processing my credit card as machine didn't work then had use another card. Heard selling insurance when I have excess cover insurance already "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by STEPHEN - 23 January 2024

" I would still use auto europe but really don't think you should keep rentscape on your books! I'm hoping this was a one off as I have used you guys before and always had a good experience "

" Rentscape were a nightmare, we arrived to find no one at the collection point. I called several times and got no answer. I then called Auto Europe and you tried to get through. I eventually, after an hour, was advised to go to a different collection point, which we did. After waiting there for another 20mins, I called and was told they had no car and it would be at least three hours before they got one. I called Auto Europe who arranged an alternative with Europcar but I had to wait another 2hrs to collect it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ANDREW - 12 January 2024

" Overall very good "

" Overall good experience, although lots of pressure to take additional insurance at the desk, even though I had Auto Europe additional cover. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by WILLIAM - 07 January 2024

" The mix of insurance upgrades are a complicated pain in the butt. Can anyone simplify it at time of purchase??? "

" On dropoff, staff member pointed out damage... I later pointed out comp insurance and situation calmed and eventually all OK "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by RORY - 07 November 2023

" The counter staff at the collection repeatedly tried to overcharge me, told different things to me at different times, kept me waiting for over an hour and repeatedly tried to alter the terms of the payment I had made to enable them to charge me extra. When I complained about this on returning the car the manager was extremely apologetic and helpful and reassured me that a full refund of my deposit would be made. Despite that an extra day of hire charge was deducted from my deposit before the balance was refunded. I have been attempting to challenge this for 4 days now and have yet to receive any response. "

" I have been charged for an extra day of hire despite being reassured by the staff at the drop off that this would not happen. Two emails regarding this matter sent 4 days ago have not been acknowledged or replied to yet. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by CHARLES - 04 November 2023

" Very useful website. "

" Only adverse comment about picking up car is that it would have been useful to have another person at desk. We all had to wait a bit. My car (Renault Clio GJ-628-TT) had an empty screen-wash tank, and the cruise control (regulateur) didn't seem to work all the time. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ISABELLE - 02 November 2023

" you made it very easy to add my young daughter as an additional driver and thus to be able to train her to drive a left hand drive she loved the wolxwagen T roc! Thank you "

" loved the staff and the automatic car 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by LARRY - 01 November 2023

" Auto Europe has always given me good service with competitive prices and offers. "

" An excellent hire all round with a good vehicle and excellent service. Would use Hertz more often, when offers reduce cost nearer to the competition "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by RUTH - 31 October 2023

" Auto Europe was professional. "

" Counter staff were extremely rude and unhelpful "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JAMES - 31 October 2023

" I was supposed to be travelling with friends to marseille but had to delay because on my mother in laws funeral. I did not change the date by losing the first day's hire as it seemed simpler to pick up car a day late and return on the arranged day as my colleague could go into gold car and explain the next day pick up! He was referred to the broker auto europe. He was informed as the collection window was open we could not collect car next day and booking and money was lost! No solution was offered and the lady at the other end of call was not interested. I am still at a loss to understand why a fully paid for car could not be kept for 1 day till I arrived to collect it. I did try to change date on web but obviously unsuccessfully. "

" Staff referred me to auto europe seemed disinterested "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ALAN - 28 October 2023

" Everything went very smoothly, easy pick up and return of a nice little car from the airport terminal. "

" East booking and a good price. Nice little car and no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK - 22 October 2023

" Reasonable price and efficient staff "

" Car was clearly 'end of season'. Passenger door had been bent back by a potential car thief - described as a 'scratch' on pick up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by MACDONALD - 19 October 2023

" Excellent and very helpful staff! "

" Staff in France were excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JENNIFER - 15 October 2023

" Good experience. Car was clean and in a very good condition. Not impressed that they tried to upgrade me when checking in but everything else was perfect. "

" Great experience. Efficient and easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MICHAEL - 15 October 2023

" Fine "

" Very good people from Enterprise "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROBERT WOLFRAM - 14 October 2023

" All excellent. Return was super. Kindly note: I had terrible experience with Gold Cars last year and never wanted to come back. Only when I rented with you did I understand that you are Gold Car, initially very stressful, but at the end all worked out fine. "

" Interestingly, the staff seemed not very familiar with the automatic computer check-out (which, with due respect, was via a very slow computer), but once understood, the computer check-out was excellent. All staff were were friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARCO - 09 October 2023

" Used the website to book car hire which was very simple and straightforward. Will do so again. "

" The check in process was very efficient and the condition of the vehicle was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PATRICK - 07 October 2023

" Everything was fine except that when I arrived at the desk to collect the car, I was told that I wasn't insured even though I had taken out full insurance cover with Autoeurope. After a long day travelling, I didn't appreciate this kind of insurance selling. "

" Everything was fine except that when I arrived at the desk to collect the car, I was told that I wasn't insured even though I had taken out full insurance cover with Autoeurope. After a long day travelling, I didn't appreciate this kind of insurance selling. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JEREMY - 04 October 2023

" Unacceptable wait for vehicle. "

" Usual long wait to do paperwork. Vehicle not ready, needed AdBlue, tired vehicle with 75k miles. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by PETER - 03 October 2023

" EFFICIENT. "

" EXCELLENT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROY - 03 October 2023

" Extremely satisfied and eager to use your company again, especially if all your staff are as exceptional as the ones I encountered at Marseille airport. Top-notch service! "

" Kudos to 'Yannis Benabdallah' for his remarkable efficiency and exceptional customer care skills. I'm thoroughly satisfied with the overall service. It was a wonderful experience, making me feel valued and well taken care of. Excellent company! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SAMUEL - 01 October 2023

" I do not know the difference between Auto Europe and Keddy as i was serviced by one agent at the desk. But the agent tried to sell me a more expensive car, and a petrol car, stating that the small electric one i had booked and paid for was not available. If you don't have the stock, then don't take the booking, then try to make the customer pay for an upgrade. "

" I booked a small, cheap car as the parking spaces in France are tiny. When i got to the desk, the agent told me that i had to have a bigger car and pay extra. I was not happy with the service because of this. It makes you feel less confident about booking a hire car in future. I do not know the difference between Auto Europe and Keddy as i was serviced by one agent at the desk. She "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MARK - 30 September 2023

" Same a above. "

" The car had not been cleaned when we collected it and we were told we either take an inferior car or wait 20 minutes for the car to be cleaned. The car was then taken away to be cleaned with our luggage in it. Not surprisingly it took much longer than 20 minutes and we were just left standing in the car park. The service person said we would get a refund. How will we receive this? "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by ANDREW - 27 September 2023

" I will do everything in my power to ensure none of my peers, friends, colleagues and family use this company unless you look to rectify the wrongs you have caused. "

" Appalling. We use Goldcar every year, this year will be our last. On arrival to collect our car, parked outside, we were informed that our booking had been cancelled. I had made an oversight, booking it 6 hours before our arrival to ensure it would be ready. Despite the fact the car was in the parking lot and we were happy to pay an admin fee we were told we could not reactivate our booking, loosing our booking money. What is more if we wanted to hire the SAME car it would now cost us £1200. As a young family, on our only holiday of the year, we could not afford this. So at 10 pm with two young children we had to walk across the airport car parks to find somewhere to stay. A night's accommodation then cost us £400. The following morning we had to return to Goldcar to rehire a cheaper car which was covered in bumps and scratches, in very poor condition. A number of the scratches had not been accounted for on the paperwork and the administrator assured us they would be added. On returning our vehicle the goldcar 'checking' person started to point out all the bumps and scratches on the car and implied WE had caused them and would be charged. In fact, we hardly drove the vehicle. I cannot believe how utterly poor and scandalous your business model is. You attract customers with your low fares only to recoup your profits through small print and an inefficient vehicle check program. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by JOHN - 26 September 2023

" Generally good shame car had damage when received. "

" All went well. Shame I had to wait30 minutes as our flight was on time and my hire was booked from 12.30pm. Just shame couldn't be processed early!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by JAMES - 26 September 2023

" Our experience was positive. "

" Delay at airport picking up car but staff very friendly and helpful - we were offered an upgrade to a larger car but preferred to stay with a smaller car and this was organised promptly. On dropping off the car again the member of staff answered our questions clearly and was friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SIMON - 25 September 2023

" All fine "

" Had booked an electric car but did not include a cable to charge from a domestic socket so could not use it and had to change for a diesel. Was told that would cost an extra 220 euros but when we got the bill at the end we were charged 400 euro more "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by SPIRIDON - 15 September 2023

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ANTHONY - 12 September 2023

" Glad to have used auto europe. "

" I have hire from Sixt on previous occasions and will continue to use them. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ROBIN - 12 September 2023

" All fine "

" All good, car spec. was about as expected, though with some visible damage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by THOMAS - 12 September 2023

" Smooth process and great value "

" Super quick handover and hand back "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by ANTHONY - 10 September 2023

" I expected a little more in terms of the quality of the car I guess "

" The car had completed almost 50k km and was battle scared. On the autoroute the steering wheel vibrated a bit at speed. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by NANCY - 07 September 2023

" Crappy! Under par. Expensive for poor quality. "

" We hired an electric vehicle and we're upgraded to a substandard vehicle. The most annoying element was we did not have the optimal charging equipment, we have home electric charging and weee not supplied a home cable. We therefore had to spend money, time and sweat looking for local charging which wa a very very inconvenient. We also were overcharged and I have not received my refund yet. Awful!!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by JASON - 02 September 2023

" Very good value for excellent service "

" Fast and efficient check in with friendly customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 01 September 2023

" Very easy. That's why I have used you several times in different locations. "

" Our flight was delayed several hours. The car rental despatcher stated that normally after 2 hours the rental was "lost" (maybe language confusion), due to the fact the rental office was very busy and could not be expected to retain rental cars indefinitely. He managed to provide us with a very suitable replacement, but it was not something that I thought might happen. It would be nice to know if this is a common practice. Is there anything that I could have done to update the rental? We were already late and then held on the plane at the departure stand for over 90 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CALUM - 29 August 2023

" See point 3 "

" it was OK ish - I didnt get the Vehicle I ordered bit I guess it was of a similar type. It was hard to change or amend anything as flight times changed. Couldn't contact anybody on the Saturday we travelled when our flight was delayed - so it was fairly stressful. You stated the desk close at 2330 fortunately it stayed open later bit we were unaware until we landed. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by ELEANOR - 27 August 2023

" Autoeurope was fine but my experience with the staff at the KEDDY desk (who were very charming and efficient if you ignore the fact that they were scamming me out of money) has made me wary. When I pay in advance for everything I do not expect to be charged more on arrival, flights delay or not. "

" The staff at KEDDY in Marseille are operating a scam on multiple customers, which is damaging your business. I was charged extra money (£66.22) because I was told that the car I had reserved and paid for was not available after my flight delay (just over 2 hours) and I had to upgrade to a different class. I was surprised, therefore to hear that my friend who had hired a car from the same company but was not delayed, had exactly the same experience and was also charged more - this time for the car seat (which she had already booked and paid for). I also witnessed another customer having the same experience. It was very disappointing because everything else was good. To take advantage of parents with children who are tired after a long flight, when they know that we have little choice but to pay for the upgrade is quite disgusting. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by NORMAN - 26 August 2023

" Easy to book a car at a very competitive rate. Good communication. "

" Good price, car satisfactory, but with minor damage to all areas of the bodywork. Staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by MELIS - 23 August 2023

" It was easy and handful. "

" It was easy and handful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ERIC - 22 August 2023

" Staff lied to me saying that the deposit would be back to my account in within one hour after returning the vehicle. The same for the drop-off staff but it was all lie. I learned that I needed to wait for 3-10 working days to see my deposit back (charged £100 for fully comprehensive insurance). Would not have a problem to wait for this period to have my £100 back if I was told that since the beginning. "

" Staff lied to me saying that the deposit would be back to my account in within one hour after returning the vehicle. The same for the drop-off staff but it was all lie. I learned that I needed to wait for 3-10 working days to see my deposit back (charged £100 for fully comprehensive insurance). Would not have a problem to wait for this period to have my £100 back if I was told that since the beginning. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by AMY - 21 August 2023

" Awful experience hiring with Avis/Budget Car – do not do it unless you want a huge headache! Their customer service is utterly appalling if you have any type of question or issue. Upon returning home after renting a car for three days from Marseille, I received an invoice stating I had been charged 95 euros out of my 115 euros deposit for services that I had no prior knowledge of. I have emailed Avis/Budget multiple times over the last 4-5 weeks, since my rental, asking what these hidden services are which means money has been taken from my deposit for, to receive one response which solely sent me the invoice again and with no explanation, other than I have been charged an extra day, and still not explaining the extra charges that were not discussed at the time of rental. The time of pick-up that Avis/Budget have on record of 20:55 15/07/2023, which is the time of commencement of being acknowledged by Budget staff. They neglected to include the fact that I had to wait whilst Budget staff dealt with me, whilst also dealing with another customer (three staff members were apparently needed to deal with another customer), and then took at least 20 minutes to locate my vehicle's keys. The time of drop-off that Avis/Budget have on record of 21:51 18/07/2023 is the time I was finally acknowledged after waiting, yet again, to be served by the lack of staff they had in their Marseilles branch. These times DO NOT reflect the period which I had the vehicle - they reflect the times which I was either WAITING to have the vehicle or WAITING to return the vehicle. I strongly suggested that they review their security footage and the barrier times for the ACTUAL times I departed and returned - they will tell a very different story. They will show that I, in fact, only had the vehicle for exactly three days. Avis/Budget's lack of staff and the time it takes to be served is in NO WAY an excuse to be able to charge me an extra day of renting the car! In addition to this, they have still not explained the OTHER extras they added on. I have had to raise a case with my credit card company and I am now dealing with the stolen money that way. Highly recommended that you do not touch, not just the Avis/Budget Marseilles branch – but the whole company in general, with a barge pole. They have the same atrocious customer service department throughout. "

" Awful experience hiring with Avis/Budget Car – do not do it unless you want a huge headache! Their customer service is utterly appalling if you have any type of question or issue. Upon returning home after renting a car for three days from Marseille, I received an invoice stating I had been charged 95 euros out of my 115 euros deposit for services that I had no prior knowledge of. I have emailed Avis/Budget multiple times over the last 4-5 weeks, since my rental, asking what these hidden services are which means money has been taken from my deposit for, to receive one response which solely sent me the invoice again and with no explanation, other than I have been charged an extra day, and still not explaining the extra charges that were not discussed at the time of rental. The time of pick-up that Avis/Budget have on record of 20:55 15/07/2023, which is the time of commencement of being acknowledged by Budget staff. They neglected to include the fact that I had to wait whilst Budget staff dealt with me, whilst also dealing with another customer (three staff members were apparently needed to deal with another customer), and then took at least 20 minutes to locate my vehicle's keys. The time of drop-off that Avis/Budget have on record of 21:51 18/07/2023 is the time I was finally acknowledged after waiting, yet again, to be served by the lack of staff they had in their Marseilles branch. These times DO NOT reflect the period which I had the vehicle - they reflect the times which I was either WAITING to have the vehicle or WAITING to return the vehicle. I strongly suggested that they review their security footage and the barrier times for the ACTUAL times I departed and returned - they will tell a very different story. They will show that I, in fact, only had the vehicle for exactly three days. Avis/Budget's lack of staff and the time it takes to be served is in NO WAY an excuse to be able to charge me an extra day of renting the car! In addition to this, they have still not explained the OTHER extras they added on. I have had to raise a case with my credit card company and I am now dealing with the stolen money that way. Highly recommended that you do not touch, not just the Avis/Budget Marseilles branch – but the whole company in general, with a barge pole. They have the same atrocious customer service department throughout. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by CHRISTINE - 20 August 2023

" Great services "

" Excellent seevic scans lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOHN - 16 August 2023

" why did you charge me so much more than Hertz charge? "

" You said the excess would be about 1000 euros - Hertz excess was 1800. I was mislead by you. Hertz said the car had no marks on it - we found two marks, on rear bumper and bonnet. You charged me 100 euros more than the Hertz invoice showed. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MARK - 15 August 2023

" Web site was a bit stubborn when trying to update flight details. "

" You could do with having more staff at reception during the pick up time. Queues were quite long. Drop off was perfect, very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by TREVOR - 08 August 2023

" Staff service was good. The vehicle was not quite to the standard we had expected for the price paid and was provided with half a tank of fuel rather than a full tank which complicated the process of how much fuel to return the car with. Overall the experience was ok but we should expect a clean car on pick up especially for the high specification car paid for "

" The car we had booked was not available so a "similar" vehicle was offered. Although the car provided provided the capacity we needed it had not been cleaned externally and General looked untidy. Inside was ok but overall we were disappointed with the car. The staff were helpful and tried to provide a good service. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MARSEILLE, FR - Reviewed by KARIMA - 06 August 2023

" Booking the car hire through your website was very straightforward and I thought your price was competitive. I appreciate the advice about not purchasing an extra cover (which is already included in my booking through your website) when the counter staff insist we need it. This has prepared me to watch out for the up sale and has saved me 165 euros that would have been added to my bill for no use. "

" The counter staff tried to sell us their extra insurance (which you'd warned us about) and they added it to the bill, anyway despite us declining it...they then tried to hurry us into signing without reading the document...when we noticed it circled as accepted by us, we complained and they claimed it was a mistake. Very dishonest. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by KEVIN - 04 August 2023

" Horrendous!! Don't use.... "

" Arrived to find that they have given my car to someone else, didn't have another 7 seater and basically told me i had to go and find someone else to drive or find another company. horrendous service and won't ever use them again!! Ruined the holiday!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by GRAHAM - 01 August 2023

" As above. I really do think Auto Europe needs to send clearer instructions to its customers. It wasn't clear that Enterprise was actually outside Marseille railway station. We initially went to the wrong rental pick up desk. It seemed a lot of other people had also done this. You also need to send clearer instructions about where to drop off the car. We had to research this ourselves using the Marseille Airport website. This is poor. That said, the Enterprise staff at the Airport were great, and very helpful. "

" Our experience of picking up the car in Marseilles was terrible. First of all, the rental was difficult to find and clearer instructions from Auto Europe/Enterprise are needed. When we did arrive at the rental, there were very few staff on duty, and all the customers in front of us had issues with their pickups. One person seemed to be told that their rental was no longer available as they had arrived after the pick up time - even though they had been queuing for at least 30 mins. It seemed that this person was getting very poor service. This created an awful atmosphere in the garage. My youngest child had to leave the office as she was scared. Meanwhile, the queue of people waiting got longer and longer, with no update from the staff. One member of staff, who apparently was finishing for the day, just laughed and shrugged his shoulders as he left. The car we were offered seemed to have been dropped off by a previous customer as we were waiting. There was a further delay as there had been some damage to the car. When the car was given to us, it wasn't clean, the windscreen was dirty, and we realised that there was no windscreen washer fluid in the car once we had driven off. The handover was poor. There was no talk through of the car's functions. The instructions in terms of damage and insurance was confusing and unclear. The whole experience was very stressful and delayed our journey by about 90 mins. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MARSEILLE, FR - Reviewed by GRAEME - 30 July 2023

" Good experience with Goldstar would use again "

" Good service, quick and courteous "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by JOHN - 28 July 2023

" Very efficient; good value. Will definitely use again. "

" Minor issue dealt with very effectively and to my satisfaction. Can't fault the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTIS - 22 July 2023

" I cancelled the booking and still waiting for refund "

" I cancelled the booking and still waiting for refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by ANTONY - 19 July 2023

" Mixed - The car was fine, the counter service and drop off were not at all fine. "

" The check in and drop off were a bit vague, no sense of urgency and no real consideration for clients wanting to get on with their day or catch a flight. Drop off was unprofessional and I did not get any sense that the car was properly handed back, checked and approved. He did not even look at the fuel guage "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MICHAEL - 19 July 2023

" Apart from the above mentioned was fine but makes for a stressful start to the holiday if you're unsure of the insurance purchased from Europe car was adequate "

" Made us feel the insurance we took was worth nothing, very pushy for us to be a very expensive insurance with them, every body was arguing over it on collection! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by DEAN - 16 July 2023

" It does take a lot of effort to write and complain however it's the principle of being charged unfairly. "

" We had issues with the vehicle petrol gauge not working correctly. We filled the car up at the airport and then had to return to the same petrol station to fill it up some more. In the end I had to fill it up until we could see petrol at the filler cap level to be sure it was full as the gauge wouldn't move. We then had to drop the car back at 04.30 am so the rental office was closed and didn't have a chance to discuss the issue with Goldcar staff. The staff must have checked the car whilst we were in transit and by the time we arrived in the UK we had been charged 60 Euros (10 for petrol and 50 as a "penalty").We have sent Goldcar an email explaining the issue and three petrol receipts: one for 37 Euros from the previous evening (prior to leaving for the airport to drive 50mins) and two at 04.00 am in in the morning of the return, totalling a further 24 Euros. We have not yet had a response however I am sure our claim for reimbursement will be unfairly rejected. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by KEVIN - 12 July 2023

" I was happy with all aspects of the car rental, however, it is now 12 days since I returned the car and i am still waiting for the Eur750 deposit to be returned to my bank account. "

" I was happy with all aspects of the car rental, however, it is now 12 days since I returned the car and i am still waiting for the Eur750 deposit to be returned to my bank account. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ALFRED - 08 July 2023

" Truly Horrendous experience, not what you would expect from a company like Avis. "

" We lose three days trying to sort the mess out. First car faulty. We are given a replacement A class car instead of the B car we had paid for. Filthy, fly covered, covered in knocks and dents. Way underpowered for our planned 800 mile journey, also with faulty tyre pressure light. Truly Horrendous experience, not what you would expect from a company like Avis. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by TAMSIN - 08 July 2023

" Probably not choose hertz again, "

" We had a problem with car and had to get it exchange for another one. Original car not cleaned very well, replacement car mechanically not in its prime. First less good experience with hire car company we've had over the years "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by PATRICE - 03 July 2023

" X "

" Friendly staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GLENROY - 29 June 2023

" I booked a FIAT 500 ELECTRIC OR SIMILAR | MINI CLASS. When I arrived at the counter I was informed that there would only be an electric car available. The car would have a max. range of 200km after which it would need to be recharged for approx 6 hours. No good to me as I would be driving more than 200km in one go and also die not want to hunt around looking for charge points. So reluctantly no choice but to ugrade at an additional cost of 120 euros. Not acceptable tactics to force an upgrade! "

" I booked a FIAT 500 ELECTRIC OR SIMILAR | MINI CLASS. When I arrived at the counter I was informed that there would only be an electric car available. The car would have a max. range of 200km after which it would need to be recharged for approx 6 hours. No good to me as I would be driving more than 200km in one go and also die not want to hunt around looking for charge points. So reluctantly no choice but to ugrade at an additional cost of 120 euros. Not acceptable tactics to force an upgrade! "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by SERGIO - 25 June 2023

" I use Auto Europe for many years, it is always the best option. It is easy and straight-forward. "

" Hard sell of insurance over the counter is truly uncomfortable. I paid for insurance with AutoEuope, so it wouldn't make sense to pay for additional insurance costing more than the rental plus insurance. However, the GoldCar staff are trained to induce fear - not a nice experience. Car very damaged. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MARSEILLE, FR - Reviewed by ALAN - 22 June 2023

" I have no complaints about AutoEurope, but I wouldn't use Goldcar again if I had a choice. It would be useful if the voucher mentioned that excess cover was being provided by AutoEurope. "

" The Goldcar representative was very aggressive in insisting that I needed extra insurance cover and would not accept that I had cover from AutoEurope. The car provided was not a good substitute for the one I had ordered, it was bigger and the rental property had a very small garage, no other car was available. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ADAM - 21 June 2023

" No issues at all with Auto Europe. Would appreciate if any contact can be made with Goldcar regarding my booking as mentioned above. "

" My google review of Goldcar Marseille; I have used Goldcar many times in the past with no issues but this particular branch clearly try to find things they can charge you for and take great pride in doing so. We took the car and were told it was brand new (it wasn't, it had 4,000km+ on the clock) with no damage. When we returned it they found a TINY (less than 5cm - see photo) scratch on the underside of the bumper. We'd had no incidents in the car so could not have been done by us and it is questionable that something like this should even be charged, however the member of staff to great satisfaction in finding this (must be on commission!). I refused to sign the return form and tried to discuss this with the staff in the office but they said they would submit to Customer Service who would resolve the issue with me. I have since been charged 260 EUROS and had no response from customer service at all! Despite following up numerous times I am still waiting for someone to get back to me. I've had good experiences with Goldcar elsewhere but due to the petty nature of this branch I will never be using them again, and neither should you! The photo shows a UK passport for scale which is 8cm wide, and if you look hard enough you can just about see the scratch that they have charged me 260 euros for! This is AT MOST 4.5cm and barely visible for the most part. Goldcar should be ashamed, trying to make additional profit by charging their customers for things like this! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by PAUL - 19 June 2023

" Will definitely be booking again!!!! Excellent service from start to finish!! "

" Everything ran so smoothly and the staff at Alamo were excellent and extremely friendly and attentive! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IAN - 16 June 2023

" Very happy with the whole process which was professional and quick !! "

" I queried the identified marks vs those on the car but was put at ease by a further inspection and explanation of what constitutes an identified marks before taking control of the vehicle. Very happy with the staff involved !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by DAVID - 13 June 2023

" Easy and quick "

" The car I booked and it was first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IAN - 12 June 2023

" Pleasant "

" Easy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by DAVID - 30 May 2023

" see my comment about Sixt. Not sure who is responsible for the additional charges I did not expect. "

" Not sure if this issue is Auto Europe or Sixt, but in reviewing my final invoice, we ended up having to pay an additional ~$100 euros, but no explanation. I have checked the original contract with Auto Europe, but it does not have the same detail. I thought what I paid Auto Europe is all we should have been charged. I saw this too late, but would like an explanation. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by MARGOT - 29 May 2023

" I spoke to two friendly AutoEurope staff about the problems with returning the car, but they seemed unable to actually help either. "

" It took 1.5 hours to collect our car at Marseille, despite having signed up to Avis QuickPass! The staff were hopeless, their systems seemed utterly unable to cope, and no explanations were given. When I injured my foot and was unable to drive or return the car, I phoned the Marseille office more than 12 times, never getting an answer! It added a lot of stress to my already ruined holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MATTHEW - 28 May 2023

" No comments "

" No comments "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ALEXANDER - 28 May 2023

" Great friendly staff "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by RICHARD - 16 April 2023

" Extremely good "

" Quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 12 April 2023

" Auto Europe are fine but there recommendations are not (Gold car..Avoid) "

" Charged for damage I was not responsible for. Fuel cover charge. I was informed by staff that no garages were selling fuel for 2 weeks due to industrial action. This was not the case "