AUTO EUROPE NEWCASTLE, GREAT BRITAIN Car Rental Reviews

NEWCASTLE, GB - Reviewed by DAVID - 19 August 2025

" We have been using AutoEurope for 20 years. We always get the best deal and a nice car. "

" A very low-key operation at Newcastle station but nevertheless friendly and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JAMES - 16 August 2025

" Excellent from start to finish all the personnel I spoke with were most helpful in trying to assist me. "

" Excellent from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROBERT - 15 August 2025

" nice upgrade "

" not easy to find the desk as they'd had moved outside of the terminal. 1 - not at all likely score - I'm not in the habit of recommending car hire firms to my friends "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEVE - 05 July 2025

" Very simple "

" Poor handover arrangements "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by JANET - 23 June 2025

" Apart from hiccup at pick up rental was fine "

" Only hiccup was no one at desk in airport. I went to car pick up point where in the past the paperwork was completed and keys given. Again no one there so I went back to terminal and rang the number on the paperwork, the phone rang on the desk where I was standing! I thought there had been someone in the locked office at pick up point so made my way back there when my phone rang and a chap said my car was ready but I needed to go back to terminal to collect keys! Not the best start. Member of staff did apologise and gave me an upgrade. It was an unfortunate start. Return was no problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 09 June 2025

" It is a small point, but I found it preferable to see quotations including the amount to cover recovery of excess charges at the outset. As it is currently set up, the quotation is misleading because the excess coverage has to be set up after you've decided upon the rental and only at the point when you are making the booking. "

" Location was rather more remote from the airport than I expected. However, the staff was extremely helpful, throughout the rental period, including an incident with a punctured tyre. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 02 June 2025

" The pick up and drop off was seamless and I'd definitely book again with Green motion "

" Staff punctual and extremely helpful and courteous. Car was fantastic in all aspects "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 30 May 2025

" Not happy with the dealing of the full cover. Final bill not clear. Not explained what they were charging for and what we expected was only a deposit, it was an actual charge. Tried to rectify this as soon as we noted it with no luck. Poor customer service. Car was good "

" Had full cover already with third party and at counter desk we got charged again with their full cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by ROBERT - 10 May 2025

" Easy to reach location at the NCL airport. "

" Easy pickup and return to the NCL airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by THOMAS - 23 April 2025

" An absolute sham. They are trying to to scam money from consumers. "

" We were charged for damage we did not do it was a pin size dent on the panel beside the passenger foot well. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by KATHRYN - 13 April 2025

" I don't think I'll ever use Keddy or europcar again. If I do use auto Europe again, I will be incredibly careful. I understand that the miscommunication between the Two reservation systems is rare, but when it results in verbal abuse from one of the pick up Staff, That kind of puts you off a bit. "

" I booked a course of similar and when I got to pick up the vehicle I was told I could only have a Fiat 500 or similar as that was what was booked. There had obviously been a miscommunication between the reservation system from auto Europe on the final Car Rental company, Europe Car. One of the counter staff at Newcastle was amazing on the other one was so offensive that I have written a complaint about him. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by JOHN - 08 April 2025

" I got the car from Europcar, the worst renatl company around just now, absolute theives. "

" The date I got wrong for car pick up and arrived a day late. Europcar would not let me have the car for the rest of the period, they stole my money, I got nothing, lost my money. I had paid for 6 days to rent a car, if I turn up late due to a mistake I should not lsoe the entire booking. Never again will I book with them. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by MARK - 05 April 2025

" I've been using auto Europe for years and has always been a good experience. I will continue to use AE but will never use green motion again. "

" My experience with green motion was appalling. I have rented cars a lot, for travel abroad mostly and have generally had good to excellent experiences. On this occasion I was 60 min late to collect the car. I was informed the car was no longer there and that they had another car of the same class but it was £140 more to pay! Man on the counter was rude and had a take it or leave it attitude. Also lots of damage on the car that had not been recorded so no doubt I would have been charged for that upon my return had a not checked in advance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by ANNE - 24 March 2025

" Auto Europe is great at finding the best deals. I like how the options are presented as it makes it easy to find the right deal. Easy to book and good comms to confirm booking and to remind me of what I need when I collect the vehicle. "

" Perfect location when arriving to Newcastle by train. Staff are friendly and made sure I understood everything before getting into the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by VALERIE - 12 March 2025

" The last time I rented from you, the car only had half a tank of fuel. When put it back I forgot and filled it. They said they would refund me, but I am still waiting. I have emailed, only to get no reply. "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 12 March 2025

" Everything went very well both on pick up & drop off. "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by WILLIAM - 13 February 2025

" I was given smaller car than paid for "

" I was given a smaller category car than I paid for "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 2

NEWCASTLE, GB - Reviewed by STUART JOSEPH - 10 February 2025

" Rubbish car! No home charging cable so had to drive to Tesco everyday who only have a 2 hour car park! Was tried to be manipulated into paying extra for the car I was forced to have and didn't want. Very unlikely I will be using your organisation again. "

" I ordered a jeep. When I went to collect was asked if I wanted to upgrade at EXTRA cost per day to a Tesla. I said no, I wanted the Jeep as it was higher off the ground and needed as I am having a hip implant and have mobility issues. I was then told there were no Jeeps and so would have to take the Tesla anyway. This car was low to the ground and I had constant trouble getting in and out of it; I was basically told I had to take it or have nothing. What annoyed me most was your company tried to con me into paying extra for a car I didn't want which I was not happy about! I was not shown how to charge the car and wasted almost an hour ringing round trying to contact someone on how to do it, in the end I had to ring the breakdown company to find out how to disconnect the cable. There was also no home charging cable so I had to keep driving to Tesco every day and could only put a max of 20% in as parking there is a max 2 hours! I tried to get in touch with the office but as you have hidden the direct numbers I couldn't contact them. I was glad to hand the car back, it was the worst car I have ever driven! Also front bumper was covered in scratches. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NEWCASTLE, GB - Reviewed by MARTIN - 22 January 2025

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by VIRGINIA - 07 January 2025

" Excellent. "

" Excellent service.Great cars and friendly staff.Great price,would not use any other car hire.Pick up and drop off so speedy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 23 December 2024

" see above "

" I am not the most technological of people, but the dashboard/controls of the vehicle were so complicated t took me three days to discover how to turn down the heating! :-) Provision of a users' manual would have been useful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IAN - 12 December 2024

" Carl is a great guy. "

" Carl is a great guy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GARY - 21 November 2024

" No complaints at all "

" Always fantastic staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN E. V. - 19 November 2024

" Easy to expedite. "

" Car damage report had not been updated on pick-up, therefore condition score downgraded to 9. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by MAURICE - 11 November 2024

" See above "

" Charged £307 for what they said was a small dent in wing that I said was impossible to see "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KARINA - 09 November 2024

" The team were exceptionally friendly abd helpful, especially with advice about picking up from the station and avoiding parking fines. They also took time to ensure i had the right insurance cover, helping me avoid bring double insured. This friendliness and helpfulness is why I'll return. "

" The team were exceptionally friendly abd helpful, especially with advice about picking up from the station and avoiding parking fines. They also took time to ensure i had the right insurance cover, helping me avoid bring double insured. This friendliness and helpfulness is why I'll return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SERINE - 08 November 2024

" I have not even imagined a car rental process could be this seamless, efficient and pleasant. We were thoroughly impressed. If only other airports/counters could be this easy... "

" Absolutely impressed. Best deal, efficiently run office by professional and kind gentlemen. Nothing to fault. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN E. V. - 20 October 2024

" Overall very good. "

" Although it wasn't a problem, surprised with over 22,000 miles and amount of minor damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by RUPA - 17 October 2024

" Green motion cars did not offer me a refund when my flight was delayed and I was unable to collect the car. Instead, the next day they offered me a different car which was £200 more expensive (which I declined). I'm really unhappy with my experience. "

" My flight was delayed and the rental car office closed and no one would wait for use to collect the car. In all my experience renting cars someone has always remained back when a flight is delayed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by ROBERT - 17 October 2024

" I was pleased with Autu Europe but would not use Green Motion ever again "

" the staff are poorly trained and just did not interact or seemed to care if you used their services "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 13 September 2024

" I had to extend the rental because BA cancelled my flights until the next day. The process was painless and quick "

" very dedicated and helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by AIDAN - 13 September 2024

" Everything goes smoothly, I've used them 6 times already this year. "

" Everything goes smoothly, cars are great, pick up and drop off are dealt with professionally. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by LEE - 10 September 2024

" no issues "

" hired the car for 24 hours, returned the car 11 hours early (8pm) returned key to the secure dropbox, I was charged for 2 additional days of rental however this has now been refunded but a £10 late return charge has been added. Hertz are impossible to have a conversation with "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DENISE - 07 September 2024

" Easy booking, great price but no ability to extend the booking for an extra day "

" Staff at Newcastle train station are brilliant. So helpful and honest. It makes you trust people again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 01 September 2024

" Auto Europe is a great site to find the best value deals for car hire. I always try this first when I need to hire a car. "

" Easy to book and excellent location. Staff were friendly and professional. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DENISE - 31 August 2024

" Good prices and easy booking process "

" Counted staff very pleasant and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by NICHOLAS - 27 August 2024

" Not always the cheapest "

" All went smoothly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by MICHAEL - 15 August 2024

" Happy days. "

" No hassle, freindly staff just what you need from a car rental service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEVEN - 11 August 2024

" Is this not the same as comment box 3??!!!! "

" The air-conditioning didn't work on the first car which made things very uncomfortable however Karl managed to find us another car after 3 days and provided us with a discount to offset the cost of two trips to Newcastle Airport. Karl always gives excellent customer service, some of the rest of the team don't seem as keen "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NEWCASTLE, GB - Reviewed by VIRGINIA - 03 August 2024

" Everything was perfect. "

" Great service counter staff very good and friendly.Car was new and immaculate.Such an easy experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SHORIFFUR - 25 July 2024

" Office closed when I arrived even though I arrived during opening hours. Call auto Europe and office also closed!!! No refund?? "

" Got there and was closed even though I arrived during opening hours. I had to get taxis as only one day rental "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by CLIVE - 20 July 2024

" We hired a Polestar 2 which was great, but as an EV our biggest issue was finding charging stations in Scotland that worked effectively with the car. Charge Place Scotland seems to have a near monopoly in that country, and although I hear has been taken over by another company we had a number of issues where the car accepted a deposit, accepted the connection, but then failed to deliver any power. We lost many hours with unreliable charging stations - but hopefully this is all teething problems and the whole UK network will be as simple and reliable to use as any petrol station. "

" Everything went smoothly with Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN E. V. - 19 July 2024

" Always been happy to use Auto Europe. "

" Could not fault the before and after customer service received, but I would not recommend a petrol, manual MG, eventhough it was supposed to be an upgrade. I have hired various cars in my time and although most cars have little idiosyncrasies, this is the only car that I would stay clear of. The radio was unfathomable. The horn would sound occasionally when locking the car. The horn alarm went off for no apparent reason. Worst of all, we were locked inside three times and I have no idea why or what I did to unlock it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by AIDAN - 23 June 2024

" Great service throughout the process. "

" Good prices and great cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 13 June 2024

" I was surprised to learn when I arrived that the vehicle was electric. That was my fault. I didn't notice that descriptor. However, I was surprised to be told that there were no alternative vehicles available. I enjoyed driving the car (my first time with an EV), but the time wasted waiting for it to charge at the roadside was a pain (I had no facilities to charge overnight. I will be more vigilant in future. "

" I was told, when I picked up the car, that I would receive the invoice for the booking by email. I never did. I queried this when I returned the vehicle and was assured that it would be sent to me, following the drop-off. I received nothing. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JAMES - 25 May 2024

" As above "

" Finding where to pick up the car was very unclear to say the least as there was no one on any of the hire desks. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NEWCASTLE, GB - Reviewed by DAVID - 24 May 2024

" See Comment above "

" Polite, efficient service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 13 May 2024

" Please see as above in box 3. "

" Unfortunately we have been charged £72 and we have no idea why? We returned the tank full, were told car was damage free. So unsure what the issue was, is it just an error? We would appreciate an explanation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JANET - 08 April 2024

" Excellent "

" Fast easy pick up. Car very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN E. V. - 08 April 2024

" Car did the job. "

" No real problem. Well used car but of no consequence. Fuel gauge low reading highlighted at pickup. Showed full on drop-off, but too early for office to open. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by DAVID - 23 March 2024

" Comfortable, efficient service "

" Only slight hitch was the invoice not being received by email, after pick up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 22 March 2024

" Easy to book and really good to find the best value deal on car hire. I always use Auto Europe when looking for car hire. "

" Good location near the train station. I had a call that day about picking up the vehicle and the lady was very friendly and helpful. Dropping off was even easier and all sorted quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by VIRGINIA - 20 March 2024

" Always happy with Europcar. "

" Very friendly pick up have used before and always happy only disappointement I booked a manual and only automatics available but that was not staffs fault and did not alter my overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SARAH - 07 March 2024

" Hi, I booked car hire from Avis via Auto Europe with a total price of £89.62. When I spoke to Avis they said the insurance could be difficult to claim back from Auto Europe if I had an accident even if I was not at fault, so I paid an additional £8 per day to reduce the excess from £1500 to £500. Therefore I expected the total to be £113.65. You can understand my surprise when the bill I received was £177.64. I was upset at the total lack of communication or information explaining that the total rental is not £89.65 at all and there would be numerous additional charges! I will certainly not be using Auto Europe again and will warn others that going through a third party incurs hidden costs. If Avis is at fault and that this is incorrect then I apologise if that is the case. "

" Booked through Auto Europe but the charges after the rental were very high and no prior knowledge of all additional costs that I was charged. Avis were very good except for this "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JOHN E. V. - 01 March 2024

" No problem with Auto Europe. "

" Documents regarding existing damage emailed after pickup. Keys returned to drop-off box. Dispute regarding damage waiting to be resolved. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 3

NEWCASTLE, GB - Reviewed by JANET - 26 February 2024

" Very happy with this firm. "

" Very easy to hire car. Car was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by HUW - 24 February 2024

" The Agent at Newcastle Airport was extremely helpful. "

" The Agent at Newcastle Airport was extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROGER - 15 February 2024

" Very Good, will use again. This was the first time but everything went smoothly. "

" Very good, although desk was closed inside the airport and directions to the car rental were not obvious. In respect to drop off the desk closes at 16:00 so very early and you only then have a key drop to return the car. I was told this at the desk when I picked up the car though "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 03 February 2024

" see 3 above "

" the car I chose was too small: next time I hope to upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOPHER - 10 January 2024

" Exactly as should be expected "

" Europcar has incorrectly billed me after the return. When I queried this they said they would refund the wrongly billed amount and blaimed me by saying the car was returned late. It was not. I am not happy. I await my refund "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by JANET - 23 December 2023

" Easy to use website "

" Very organised and liked the pre registration which made pick up much quicker "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KERRY - 13 December 2023

" . "

" Car smelled of smoke Car was dirty inside. Drivers window wouldn't stay up once down and provided a constant draught. Car had a slow puncture that needed constantly and dangerously topped up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by DAVID - 14 November 2023

" Clear and efficient website "

" The original car allocated was seriously scratched and had to be replaced before leaving the compound "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NEWCASTLE, GB - Reviewed by COLIN - 18 October 2023

" It went very well, no issues, no stumbling blocks, very straight forward. "

" It went very well, no issues, no stumbling blocks, very straight forward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 06 October 2023

" Easy to book online. "

" Very helpful and friendly staff, collection and drop off were efficient and speedy. Thank you. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JOHN - 21 September 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOPHER - 24 August 2023

" Fabulous, darling. "

" Please note - on the third day an orange/red dashboard warning light came on intermittently, showing a car BETWEEN two converging lines - NOT the one with squiggly lines under the car. I couldn't find the meaning anywhere online. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by VIRGINIA - 13 August 2023

" Easy to use siteand great value updates and information very useful "

" Very speedy pick up and drop off.Staff at counter were efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GILLIAN - 09 August 2023

" Hertz are a diabolical company. Love that I can compare hire companies but hertz needs to be removed from your website "

" I was basically conned into paying super cover. I had already purchased the extra protection cover for autoeurope. I was asked to sign, said I didn't have my glasses but was told it was normal and I had super cover (which I stupidly thought was the cover I had already paid for. On top of that, the car was filthy and damaged both inside and out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by KEVIN JOHN - 03 August 2023

" Office was a little disorganised with much explanation much of it unneeded. Customer Toilet needs a good scrub. Finding agent in local Casino car park took a while. His preparation was good. Car was excellent in almost all ways except for the lane disciplining, which l found out how to disengage. Interior windscreen was smeared when taking over vehicle and needed a thorough clean when at our destination. Biggest thing thay spoils an otherwise good experience w the car is a charge of £10.13 levied against my card 2 days after the end of the car hire period and with NO EXPLANATION WHATSOEVER. This is high handed business practice, to deduct money from a card 48 hours after a hire ends formally, and then with no explanation. I want one. "

" What is Keddy? I phoned today, 3/8/23, at 5.15 pm to ask why there is a charge of £10.13 levied aginst my card by Europcar, which is 2 days after the end of the hire. I want an explanation. I shall phone tmrw in usual working hours "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JANET - 17 July 2023

" Staff friendly and helpful on pick up "

" Friendly staff at pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MALCOLM - 13 July 2023

" Excellent company to do business with. I will certainly use again and recommend wholeheartedly. "

" Lovely reception and handover staff . Polite, friendly and very efficient. A real credit to your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IVY - 05 July 2023

" Excellent. It was fast and trouble-free "

" Pickup and return were handled very well by polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN E. V. - 18 June 2023

" Cheapest of all of the reputable car hire companies this time. "

" Everything processed efficiently, but there was a lot of administration signing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DEREK - 02 May 2023

" All went well without problems "

" All went relatively smoothly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by CRAIG ANTONY - 28 April 2023

" Very efficient service "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by HANNAH - 19 April 2023

" Yes, easy to collect and drop off car "

" Good service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by JOHN E. V. - 17 April 2023

" Everything went smoothly. "

" Usual efficient service and an upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RICHARD - 17 March 2023

" Would definitely use again "

" Car excellent value and in very good condition, staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CARL - 14 January 2023

" Another good rental organised thru AE. "

" Issue with car I had booked, which appeared to have been damaged in a previous hire. When I returned shortly after taking the car, the staff member came straight out, and was highly responsive, and quickly organised a replacement. I didn't need to fill in extra forms , it was all brilliantly handled and made me feel that customer service is taken very seriously at sixt. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KAY LOUISE - 10 November 2022

" All good "

" All good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN E. V. - 04 November 2022

" Very happy from start to finish. "

" Surprised that all car hire companies, including Sixt have dramatically increased prices since covid. Why? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by VIRGINIA - 03 November 2022

" Excellent from booking to dropping off car.Highly recommend. "

" Friendly staff quick pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ZEESHAN - 19 October 2022

" I was given a faulty car, its fuel gauge was not right and despite of me attempting to refuel, it wont accept feul and still i was charged fuel charges. I contacted customer services, no phone number to ring, poor chat support, with no follow up as promised. The customer service advsior had poor grammer of english with no acknoeldgement of what i have wirtten and receipt that i had attached of my 2 refeuling attempts. Assumption that i retruend my at 1130 pm though it was estimated time of return at the time of booking. Ultimately got my problem resolved via advisor who gave me the car at newcastle airport. I live in UK, but the whole experience was worse than a thirsd world country. I feel ashamed to use your service and wouldnt ever again. "

" I was given a faulty car, its fuel gauge was not right and despite of me attempting to refuel, it wont accept feul and still i was charged fuel charges. I contacted customer services, no phone number to ring, poor chat support, with no follow up as promised. The customer service advsior had poor grammer of english with no acknoeldgement of what i have wirtten and receipt that i had attached of my 2 refeuling attempts. Assumption that i retruend my at 1130 pm though it was estimated time of return at the time of booking. Ultimately got my problem resolved via advisor who gave me the car at newcastle airport. I live in UK, but the whole experience was worse than a thirsd world country. I feel ashamed to use your service and wouldnt ever again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by ROWAN - 07 October 2022

" The website is quick and easy to use. the required information was clear and straightforward. What more can you ask for. "

" A higher spec car than expected was provided. Pick and drop off were quick and simple, with no unexpected delays. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by FREDERICK - 28 September 2022

" Good prices compared to other websites "

" Pre check in online was great and saved time at the pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2022

" Good experience. Great value. Have been using Auto Europe for many years - have checked out others but wouldn't use any other company. "

" Pleasant experience. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by MONICA - 26 August 2022

" All good "

" Easy to pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 25 August 2022

" Would not hesitate to recommend Autoeurope. Always competitive prices and great service "

" Great service, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by HOWARD - 11 August 2022

" x "

" x "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by CARL - 30 July 2022

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DEREK - 28 July 2022

" No Hassle, Simple Process From Collection to Return. "

" Great, Simple Process, This is by far my favorite Car Hire Company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by FREDERICK - 20 July 2022

" Overall a great experience "

" Excellent service would definitely use Avis again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by WINSTON DAS - 11 July 2022

" Would definitely use Europcar again. "

" Almost brand new car. Great service. Office walking distance to Newcastle Train station. Staff very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ABDULKARIM - 07 July 2022

" same as above "

" easy , quick , relaible , very hulpfull . I feel very happey . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ABDULKARIM - 13 June 2022

" quike and easy , very relaible , hulpfull staff "

" quike and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEVEN - 10 June 2022

" The staff at Newcastle for pick up and drop off were excellent. The new broader car damage acceptance limits are better and very clear "

" The staff at Newcastle for pick up and drop off were excellent. The new broader car damage acceptance limits are better and very clear "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by WILLIAM - 29 May 2022

" Apart from this oil problem I find auto Europe very reliable. "

" The Car was a new Citroen C4. However on the 4th day of the rental a warning lamp came on to say that the oil needed topped up. We were in a remote location and it was very worrying until we found a garage. The mechanic checked the oil which was incredibly low and needed a litre to get back to normal. This cost me £10. I tried to ring budget on the day but the phone went unanswered. When I returned the car they said they would refund the £10 which has not happened. I am more concerned that this was not checked properly BEFORE the car was hired to me. What are your expected standards.? A very worrying experience which ruined our last day of holiday. I am a very regular customer of yours and expect better. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by STUART - 24 April 2022

" Good except the drop-off "

" Everything was fine except for the drop-off - the office was empty and locked despite it being during normal opening hours. No-one from Europcar contacted me to explain that this would be the case and what the procedure should be "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by CARL - 19 April 2022

" Generally I find the auto Europe service very reliable, and I do recommend based on previous positive exps "

" Car was without floor mats and had several clear signs of wear. However the rate charged seemed more aligned to a new car, in my experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by ANTHONY - 11 April 2022

" Great friendly staff. "

" We were served in the Newcastle airport office by ash, she was very knowledgeable,helpful and friendly would definatly use that off7ce again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by VIRGINIA - 02 April 2022

" Excellent service. "

" Friendly helpful staff on collection and return I was given a better car than I booked it was immaculate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KEITH - 01 April 2022

" Would like a reply to my previous comments "

" It would help if I would have been told the car was booked with Europe car not Keddy as it took some time to find this out.Also I was told that the one way drop off fee was 40.50 ponds but 62.50 was taken from bank.Can you explain this please. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JANSEN - 26 March 2022

" Would have been higher overall rating but price of hire was quite high "

" Efficient check out and check in. Deposit returned promptly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by NORMA - 15 February 2022

" A lot of paperwork via email, lots of terms and conditions but the rental itself and the processes of pick up and drop off were very straightforward "

" Faultless experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 23 October 2021

" Good website. Easy to compare prices and find a good deal in the location I wanted. "

" Good location at the front of the station. Very friendly and the car was ready even though I was a bit early. They called me that morning to check details and ask if I could policing up a bit later, which was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by WALTER - 17 October 2021

" Really helpful & friendly. "

" Staff at the pick up. & drop off were excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SARAH - 10 October 2021

" It was easy and,problem-free "

" Only comment is that the car I was allocated had obviously had people smoking heavily in it on its previous hire and it stank! It was an upgrade, however, which I did appreciate. Just a shame the valeters couldn't use any Febreze or something like that on the upholstery. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 23 June 2021

" very good "

" the car was clean but had a few marks and scratches but they were pointed out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by ANNE - 07 June 2021

" Easy to compare prices and find the right car/provider. Good communication - email with voucher and details plus a very handy reminder email a couple of days before I'd booked the hire car. "

" Great location, good range of vehicles and a very competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 05 May 2021

" The extra charges have left a sour taste & I would feel better about Auto Europe if they supported us in trying to get our money back. "

" We returned the car at the agreed time to a car park as the office at Newcastle station is temporarily closed at the moment. For some reason we have been charged £60 for 'After Hours Services'. At no point was this charge pointed out to us & I still don't know what it is for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 13 April 2021

" I have used auto europe several times a year for some years apart from 2020 due to the coronavirus pandemic which curtailed travel. . The experience has always been good. I notice that prices have gone up since my last full year of hiring. In my memory, I was regularly able to get car hire for 2/3 weeks at a time, for approx 100 pounds per week. Those prices seem to have been left behind. Pity "

" All went well with the hire apart from the dropoff, when there was no-one in the office. I understand the situation is probably caused by coronavirus aspects, but nevertheless not being able to get a formal acceptance of the car at the end of the hire period is less than perfect. After 3 days i have not yet had any mail to confirm that the car was returned in good order. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MARK - 18 March 2021

" I reserved a large premium vehicle and was given only a small one. Beware of differences in group categories. "

" Wonderful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RACHAEL - 06 January 2021

" Needs bigger sign at both the desk and cabin of number to call "

" Nobody at desk or at the cabin in the car park at our booked pick up time. Finally found a note on the cabin and called a mobile number. After 10 minutes the agent arrived; total of 30 minutes after pick up time. When she did arrive she was very pleasant though. Key drop return "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JIM - 08 October 2020

" Very good "

" Excellent service all round will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SIMON - 21 September 2020

" tip top - very professional staff and service "

" friendly and efficient staff - took 10 minutes to get everything completed and on the road - car was as specified and with appropriate fuel economy for its class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2020

" Very efficient & helpful "

" Have used same branch at Newcastle station a number of times & always found them to be incredibly helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ALLAN - 29 August 2020

" Nice car, good pick up & drop off, just spoiled with dirty car that I had to clean / hoover before we set off. "

" Dirty car, chocolate on seats, which transferred to back of my shorts, crisps & crackers on floor, footprints on inside of windscreen, had to clean steering wheel, controls etc. Not what they claim to be COVID sanitised. Rang AVIS call centre to complain 3 times with no answer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by BRIAN - 22 March 2020

" Great comprehensive selection "

" Excellent price in comparison with other hire car companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JULIA - 18 March 2020

" See above "

" They were fantastic so very very helpful and friendly they won me over, I usually get a car at airport but now I shall use them , they were brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANDREW - 04 March 2020

" I would never use a company that would force you to have a credit card only for a deposit when I could have paid the deposit from my debit card with no issues. Only to be told if I had gone direct with green motion there would be no fee at all. "

" I don't have a credit card so on arrival I was told that I needed to pay about £600 for a fee for using a debit card. I have put a deposit on a debit card with other car hire companies and had no issues. So I was shocked and appalled by this. There was no mention of this extraordinary fee on the website. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by LESLIE - 01 March 2020

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by PAUL - 25 February 2020

" First time ever actually getting the car I ordered rather than an equivalent! Well done. "

" Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MARTIN - 24 February 2020

" On this occurrence nothing negative about the booking via Auto-Europe "

" The staff were efficient and handled the pick up well, even though I was late. Car was close to the office and route out of Newcastle well explained though the car was able to use Apple Car Play and WAZE routing. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by GEOFFREY - 23 February 2020

" Reasonably priced and efficient service, I would use again. "

" Car was new and very good. Staff were very good and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JANET - 15 February 2020

" Excellent experience. "

" Very friendly professional staff member at pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by DAVID - 08 February 2020

" All good. Smooth operation and good deals "

" Mostly good with 2 exceptions. There was no-one at the dropoff location to receive and check the car. Second one is that I have been charged incorrectly for a late return. I am now trying to recover this directly with hertz. If auto Europe see this comment perhaps they can help me. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by YAKOV - 08 February 2020

" easy and reliable "

" Very good car and extrenely nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by AMANDA - 06 February 2020

" No customer service, no help, no follow up call, unable to resolve my complaint/query, feel completed ripped off. Paid car hire for a car I did not actually hire. Extremely rude and unhelpful team member on the phone who would not allow me to speak to another advisor to seek a resolution "

" No customer service, no help, no follow up call, unable to resolve my complaint/query, feel completed ripped off. Paid car hire for a car I did not actually hire "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by ANTHONY - 04 February 2020

" Best service at Newcastle "

" Best car rental experience I have ever had in 30 years of hiring cars. Would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 25 January 2020

" Green motion Newcastle are without doubt the worst ever car hire company I have used and would not use them again if you paid me! "

" Taking legal action against them for false accusation that I had smoked in the vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JASON - 14 January 2020

" Checked in online as per Auto Europe website, this was not relayed to the Easirent location under my booking which delayed my pickup also they had to do a DVLA check at check in costing me £11.00 something which l could have done myself before hand without incurring a charge, booking through a third party was fine but with this experience l would rather book directly next time with the car company that l choose. "

" Pretty easy rental once l was actually at the car rental location. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by FAKIR - 08 January 2020

" The worst experience ever have in my life book holiday de-ai everything book the car all pay the money for the car in morning to go pick the car they're looking for excuse to not give you the car r and I had my driving licence have my passport had everything they need and they don't give me car all and a not refund my money the last 20-years and my licence clear no point how can I I explained to my 4 years old and 5 years old kid. They really break my heart and took my money I'm still waiting for the manager to call me back so you will sort something out out and nothing happened yet here "

" Never ever trust this companies because they took my money and they didn't give me a car I ask them drive to refund my money they say we cannot refund your money as well please do not book with them and don't trust them just rip off the waste of time when taking your money and then you are done book my holiday and with the kids i when to pick up the car to go holiday they didn't give to me they look for an excuse to not give you I'll take your money ....on especially Auteurope broker absolutely rubbish customer service rubbish speak to the manager I think the company is in in Portugal to ring or to go to speak to them the never resolve your problems.... don't trust Auto Europe broke please "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by HENDRIK - 08 January 2020

" Excellent "

" I was very impressed with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by LESLIE JAMES - 07 January 2020

" Not very pleased with Green Motion Newcastle treating a 76yrs customer like that is wrong or anyother person. Please mention this to Green motion Head Office as I also use them when down south. "

" Have hired vehicles from G.M at Newcastle since they started up but to be told to use up full tank of fuel & not replace before returning it as vehicle was going back to main depot as Manager told me before leaving. Before returning checked paperwork & found be charged 45pounds for fuel ,so did not do full to full,so very disappoint with what the manager told me & on returning vehicle would only gave credit for fuel use,which I know would have been cheaper if I had filled up myself. Also asked why it was cheaper hiring via yourselfs a Broker by nearly 20pounds & they said if I had phoned them (G.M)they would have matched it. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IAN - 05 January 2020

" As above "

" Good car. Good value. Friendly staff. Though there was a short wait as staff were busy as pick up and drop off. The car was tidy but not washed. Didnt bother me. But it only had half a tank of petrol which was an issue for me. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by ABU - 02 January 2020

" I have tried to complained about the booking but haven't heard anything from auto europe. Most likely this is the last time I'm booking with auto europe. "

" Selected Mercedes E class or similar got SEAT ALHAMARA. They couldn't offer me any similar car! Absolutely unprofessional service from easirent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by STEPHEN - 01 January 2020

" No issue with Auto Europe. Booking was very good value and processed fine from your end "

" When I turned up to pick up vehicle there was no vehicle or child seats there. Had to argue and wait for three hours until a solution was agreed where Europcar drove to Middlesbrough to pick up a spare vehicle and deliver it to my house. Car seats were borrowed from enterprise who are located next door at Newcastle airport. Great stress was caused to me and my family "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

NEWCASTLE, GB - Reviewed by STEPHEN - 01 January 2020

" Stressful and unhelpful "

" I was invoiced for damage to a vehicle when there was no damage. Europcar claimed that I had actually damaged the car but when I returned it on the drop off day, it was checked and declared damage free. Defamation "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JACKIE - 31 December 2019

" Easy and straightforward booking process "

" Very quick pick up and drop off staff friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JESSICA - 29 December 2019

" Overall super easy and great process for car hire thanks "

" The staff at the Sunderland branch were super helpful and lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by TREVOR - 09 December 2019

" The booking experience was easy. On the back of that, I made another booking for March in Turin. "

" The office at Newcastle Central Station is located away from the centralised car hire office near the taxi pick up point. Station staff directed me to this office when I asked for directions. Sadly, the Europcar office is in the opposite direction and three times farther to walk. My car was not available at the allocated pick up time of 12:00. I had to wait until 12:50 for a car that was in a different class to the one I booked. It was a large estate car which was tricky to negotiate into the parking space where I was staying. I am in the habit of ordering a vehicle that suits my purpose and I am rarely impressed when offered something different. I understand the meaning of the words "Appointment" and "Reservation". You failed to honour the appointed time and the type of vehicle reserved. I have to say that the desk staff were clearly embarrassed at their predicament and tried very hard to fulfil the reservations for myself and another customer who was kept waiting. It wasn't your finest hour. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOPHER - 06 December 2019

" I Booked through Autoeurope because I thought at last I had found a company that provided one price for both the car and the full insurance cover. I purchased the extra insurance on line for a 'no worries' cover. Great I thought - no extra costs. but sadly when I got to the Europcar desk I was told I had to purchase their extra insurance cover as well for another £50. So I handed over the £50 (for only 2 days car hire!!!) So which company is telling the truth? ie; which company conned me out of the extra insurance costs. "

" I Booked through Autoeurope because I thought at last I had found a company that provided one price for both the car and the full insurance cover. I purchased the extra insurance on line for a 'no worries' cover. Great I thought - no extra costs. but sadly when I got to the Europcar desk I was told I had to purchase their extra insurance cover as well for another £50. So I handed over the £50 (for only 2 days car hire!!!) So which company is telling the truth? ie; which company conned me out of the extra insurance costs. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by LESLIE - 05 December 2019

" Ease of booking all the way to return of the car. No problems "

" Exceptional service and ease of vehicle return with zero issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ZENA - 30 November 2019

" Hidden costs on pickup. Not pleased at being charged more than the quote and the full amount I thought I had paid "

" It was more expensive than I was quoted. I was charged a further £150 for insurance and a £200 deposit "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 29 November 2019

" Came to you after a very sub-standard experience with europcar (never again). How nice todeal with efficient , friendly people! "

" Smooth, friendly and problem-free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PATRICIA - 21 November 2019

" Easy experince with auto europe "

" Always an easy experience. Cars usually excellent condition but last one had a few scratches and scrapes and a basic model with no park assist etc etc. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by LEE - 14 November 2019

" will rent again, great service and price "

" awesome price and clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANDERS - 14 November 2019

" I booked a car for 6 days but was refused rental by Hertz on day 1 as I did not have the paper counterpart of my licence (I did have the photo part). I had the paper counterpart posted to me and went to pick up the car 3 days later than the original date, but was again refused as it was not the original date (even though I'd paid for 6 days and would now only be using it for 3 days). Hertz washed their hands of it, saying it was Auto Europe's responsibility, and Auto Europe said they would not refund me as it is stated in the small print of their terms and conditions that not presenting a valid licence would result in me being refused service. So strictly speaking they are covered legally, but ultimately they paid Hertz nothing (which I have confirmed with Hertz), provided me with no car and still kept all of my money. Not a company I will ever use again. "

" I booked a car for 6 days but was refused rental by Hertz on day 1 as I did not have the paper counterpart of my licence (I did have the photo part). In this digital age they still needed a piece of paper, and would not accept a photo of it, a Facetime call with somebody at home who had the licence, etc. I then had the paper counterpart posted to me and went to pick up the car 3 days later than the original date (having been told on the phone this was OK), but was again refused as I had gone through Auto Europe and it was not the original date (even though I'd paid for 6 days and would now only be using it for 3 days). Hertz washed their hands of it, saying it was Auto Europe's responsibility, and they were just acting as a supplier. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by CHRISTOPHER - 08 November 2019

" All said above "

" The girls at the desk excellent, no one to look over the car on pick up , car was damaged on drivers side 2 locations , before I even left I had to take photos and all a number to register the damage Then had to send a report in to the designated email Drop of as it was 2 am I knew there wasn't anybody there but there was no parking bays for returning cars ( europcar ) I had to just park it in one of there stalls Know I will be checking my statements to see if I get charged for a car damaged before I even picked it up and also there photos are time stamped which was within 5 minutes of picking up keys and walking to the car lot Very happy with the car but someone should always and has in the past for me checked car and filled in report before I leave Very disgruntled Chris M "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 5

NEWCASTLE, GB - Reviewed by IAN - 07 November 2019

" No problems with Auto Europe, just the sharp practice of Budget/Avis. "

" Car smelled of cigarette smoke and I took it back with more fuel in than when I picked it up. Worst of all, when I collected the car it was raining heavily so it was difficult to the condition of the car, other than the visible areas. When I took the car back they 'quickly' discovered scratches under the front bumper which were definitely not caused by me. However, I could not prove this, even though the car was always parked away from other vehicles, so I had to accept a charge of £735. I resent my integrity being questioned and the fact that the person checking in the car, suddenly 'found' the scratches. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

NEWCASTLE, GB - Reviewed by MICHAEL - 06 November 2019

" Same as above. "

" Quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID PATRICK - 05 November 2019

" The car done everything that was needed never had any bother with it and staff were there to always help. "

" Great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SHEILA - 05 November 2019

" Booking on line fine. Just the car hire company Green Motion let everything down "

" Pick up at the airport was great a very nice driver. Receptionist at the office just confused us completely about taking extra insurance. On returning the vehicle he immediately found a small nick on an alloy which I do have a photo of. He immediately charged me £135 pounds saying I can claim it back. He admitted it was probably caused by the road surface as it wasn't a scuff. I came away feeling so upset as the car had hardly been used in the time I had it and I'd been so careful. Not a nice end to my trip to Newcastle for my daughters wedding "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 30 October 2019

" See above. "

" This was a disappointing, frustrating and calamitous experience, details of which will be in a letter of complaint. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DONNA - 29 October 2019

" When I later realised I had been charged for the hire of the car,which I never got the use of as you can imagine I felt was very unfair. I have tried to correspond with them,to no avail. There response was as I went through yourselves it's nothing they could do to resolve the issue. "

" I didn't not get to hire the car, I only had a Debit card and although I offered to pay the 1200pds cover they said i would be charged another 130pds on top of rental price. Also discouraged me from using it by saying it would not go back into my bank for months. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by KEVIN - 27 October 2019

" Easy booking and good service "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JULIE - 26 October 2019

" The staff at the desk where very friendly and helpful. "

" The staff where very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANTHONY - 24 October 2019

" Not a reassuring start to a week's holiday "

" When I went to collect the hire car, there was not a car for me to collect. The computers we're also down so he couldn't do any paperwork. I had to walk to Gateshead to collect a car from there. I booked a Vauxhall Insignia or equal but was told I was getting a Scoda Octavia, which is not equal as it was £15 cheaper to book an Octavia. There was only one member of staff at the Newcastle branch so he said he couldn't close the shop to give me a lift, when he phoned Gateshead they said they had no-one to send, hence me walking,but when I got to Gateshead there is 4 staff members milling about so I could of got a lift. Gateshead give me a free update to a M.G. ,worst the pitty as my 88 year old dad had recently had a bad fall and hurt his neck. The M.G.s suspension was none existing so everytime we hit a bump ,it hurt, all 6 hours there then 6 hours back, not happy with upgrade. Newcastle said he would credit me £10 for having to walk to Gateshead and £15 for the downgrade to the Octavia, I have not received anything. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by JAMES - 24 October 2019

" I advise all my friends to book with auto europe "

" Smooth efficient first class service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DANIEL - 23 October 2019

" I just check my bank account, you have taking €35.85 out of my account on the 9/10/19, what is this charges for? "

" Money grabber "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by MICHAEL - 22 October 2019

" All good "

" All staff were excellent Thanks for making a tough trip easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GARETH - 20 October 2019

" Xx "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KATHERINE - 17 October 2019

" Very friendly and helpful staff, convenient location. "

" Very friendly and helpful staff, convenient location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DEREK - 15 October 2019

" Bit of a hassle, because of having to make an unexpected claim, but a successful result eventually. Thanks. "

" Hired the car from 23/7/19 to 1/8/19, when i handed the car back, they checked the car & found new damage (some slight scraping of the rear alloy wheel), i was totally unaware of this, until it was pointed out on return. Anyway the Avis staff said they would check the approximate repair cost & told me it would be £101, which i thought was a bit steep, but i agreed to pay & signed electronically on a handheld gadget to sanction the payment. On the 28/8/19, i received an email from Avis along with a pdf of a receipt for £35, they haven't taken any further payments, so that's canny. I claimed this £35 back from the Auto Europe full insurance i took out, it took a bit of doing, but they did pay up eventually, though they're not the best for communication, i would recommend customers of Auto Europe take out their full protection, which is a fraction of the cost of the actual car hire company's full insurance. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 15 October 2019

" Efficient service all round. "

" This time Europcar was very efficient. It took approx. 5 minutes at the desk and fortunately no queue. A car with no marks or damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 12 October 2019

" Great website to compare prices and find the bet deal and the right size car. "

" Once I found the office it was very easy to pick up the car.. I was running late to collect the car but a quick call to the office reassured me. Dropping off was even easier as he was letting another customer out at the time and checked it over then and there. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by ERNEST - 04 October 2019

" Overall my experience was excellent as have all my hires with keddy Europcar over many years "

" Would prefer it if there could be somebody there to check the vehicle on its return although the vehicle was checked later without any issues it is a worry that damage could occur after the drop off, yes I took pics but it was dark making any scrapes or scratches difficult to see n any photos "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MALCOLM - 03 October 2019

" Don't use if you haven't read and understood the paper work "

" To many hidden extras and unnessary questions couldn't get hire car because of hidden extras "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RAYMOND - 02 October 2019

" It was easy to use, good value, flexibility with the insurance so fits in budget, could arrange late pick up, staff where friendly and helpful especially with local knowledge. "

" It was easy to use, good value, flexibility with the insurance so fits in budget, could arrange late pick up, staff where friendly and helpful especially with local knowledge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JENNIFER - 27 September 2019

" Nothing further to say. "

" My only problem was that the collect and return is a short distance away from the Newcastle airport terminal and being an asthmatic the walk pushing a trolley was very difficult. I think a better service should be provided for people like me. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by GEOFF - 25 September 2019

" The pick up from the airport was quick and the fellas were very friendly and helpful. The car was great and very clean. I would use Easirent again. "

" The pick up from the airport was quick and the fellas were very friendly and helpful. The car was great and very clean. I would use Easirent again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PATRICIA - 24 September 2019

" I like the ease of the comparison site and usually overall very pleased. Some companies cars are slightly superior than others but if choosing the cheapest can't always be sure of the best looking car. "

" Booking, collecting etc of the car no problem. The car itself although quite new was nt in great condition. Alot of scratches and not as clean internally as it coukd have been. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

NEWCASTLE, GB - Reviewed by PETER - 21 September 2019

" Excellent service. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RICHARD - 16 September 2019

" my 200 deposit has not been returned to my credit card "

" my 200 pounds deposit has not been returned to my credit card "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by MATTHEW - 12 September 2019

" Nothing to add. "

" Disappointing that no-one was available during drop-off. Also, despite ringing and being told someone would come to check the vehicle, no-one arrived. I wanted the car checked due to issues I had with a different provider last year. Budget's opening times are until 8.30pm on Mondays so for the office to be closed at 7.00pm isn't good enough. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JOHN ALAN - 06 September 2019

" please refer to reservation support request number 495008 dtd 02sep19 this booking was refused by EUROPCAR at the airport leaving me & family stranded.i am now trying to get my booking fee refunded from whoever has it !!! all details in above request no .it has been a nightmare. can anybody help ???? "

" please refer to "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

NEWCASTLE, GB - Reviewed by STEVEN - 02 September 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2019

" Professional service and good quality car "

" I normally hire with Avis and receive a receipt by email because I always return out of hours That would be useful because it informs me that no damage was found or additional charges etc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 30 August 2019

" Overall satisfied with service,vehiicle,price "

" No problems..value for money..would have liked staff.present on pick up to check 're possible damage..... Although there was none "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IRETI - 28 August 2019

" About one of the smoothest car rental experiences Ive had. Fast, Smooth and proper customer friendly care "

" About one of the smoothest car rental experiences Ive had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOPHE - 27 August 2019

" I like Auto Europe, having using it for a few month. As they say it's no but most importantly no hassle. "

" Staff at the desk were helpful. Vehicle was ready and clean. Efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IAN - 26 August 2019

" Having been charged £37 service charge for fuel despite only travelling 46 miles and putting £5 in before return to top it up I contacted Hertz and was assured that it would be refunded. As of 26/08/19 it still hasn't been returned. Not happy "

" Having been charged £37 service charge for fuel despite only travelling 46 miles and putting £5 in before return to top it up I contacted Hertz and was assured that it would be refunded. As of 26/08/19 it still hasn't been returned. Not happy "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 22 August 2019

" Very satisfied. "

" Nice car. Good service. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOPHER - 14 August 2019

" Overall, very good apart from pricing as above. "

" Car and staff at Newcastle excellent- relatively easy to find from the station, but signage could be improved. Charge for a second driver was excessive- actually more than the basic hire charge. No opportunity to pre-book and pay in advance. Same for Satnav, though we did not opt for this. Nice to see petrol rather than diesel vehicle, given recent pollution issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KIRSTIE - 08 August 2019

" See above "

" My flight was delayed and when I arrived to pick up my car the Enterprise desk was closed. As I had no hire car and was alone and it was 11.3pm I had to take a taxi £48.50. I then did not have a car and had to rely on friends to drive me around. I called Autoeurope customer services on Saturday and was told I should have paid for out of hours service but Enterprise does not offer that at Newcastle airport. You should redund me, that would be fair. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by ANTHONY - 06 August 2019

" 5 STAR ⭐️ "

" 5 STAR SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SARAH - 05 August 2019

" All good other than the comment left above. "

" All very good, but please clean the insides of the windows, particularly the windscreen which was dirty and had a lot of smears o.n from where others had stuck their phones/sat navs on the glass. This was my only issue. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JANET - 05 August 2019

" A good experience from booking to returning car. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ALLAN - 29 July 2019

" Polite,efficient,friendly staff.Quality of car was excellent.Pick up and drop off quick and easy. "

" polite.efficient,friendly staff.quality of car was excellent,easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 26 July 2019

" Everything went smoothly. "

" Same professional service as Europcar. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MARC - 19 July 2019

" All excellent and very easy "

" The staff I dealt with in collection (Adam I think) and John on return were both very friendly and extremely helpful. They asked about our visit and were genuinely interested "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SHEIKH - 18 July 2019

" The first experience of hiring a car from a cheap company as I have already use Auto Europe with the different companies but does Green Motion was the worst company I ever had as they didn't treated the customer properly and lost a customer for ever once I will put their comments on the Facebook and they will have a bad rating as soon as possible I need my refund to avoid this complication "

" One of the worst place I have ever had in my life once I was there on the bus and was rude I provided with my credit card and a driving license he want the proof of address as I went home and I came back and the unit was been closed the office was closed and the person I spoke with they said we will give you a refund and I still didn't receive my any refund "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 17 July 2019

" I would like to receive a car return e-mail. "

" Just fine, however I didn't receive a car return e-mail. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 13 July 2019

" Will use this company again. "

" Good service, car in great condition, staff very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by FULVIO - 01 July 2019

" I would like that auto Europe could interfere and provide the fee that I paid, that in my opinion is unfair. "

" It was a terrible surprise that I have to pay a fee just because my Credicard is not a PIN credit card but by signature. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN - 27 June 2019

" a "

" great price, friendly staff, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ELIZABETH - 21 June 2019

" Drop off easy, though car was only glanced over. (It was undamaged and clean) Unable to read tablet to see what I was signing though - man said everything was ok. Photos taken just in case! Overall, happy with the experience, assuming block on cc is removed promptly. "

" Europcar counter in terminal was closed, had to go to car park kiosk. However, dealt with efficiently when I got there. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SURIYANTI - 20 June 2019

" Overview price "

" I always get an upgrade or car with navigation but surprisingly the car we got was none of this and the lady could not do any better. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NEWCASTLE, GB - Reviewed by MARK - 28 May 2019

" Didn't get confirmation of email booking. Will be booking directly in future. My wife claims the insurance she booked me was not the one I got too. "

" Turned up 45mins early. Couldn't collect car as "not ready" but I could have it however I "would have to pay for the 45 mins". No problem with that although it was odd it wasn't ready but I could pay and it would be ready??? Perhaps it was nearly ready - who knows. Anyway, turned up at booking time and 6 people in front. 4 had not pre-booked. Collected car 45mins late (strangely enough I didn't get a discount for that period which seems at odds with the companies apparent rigorous timing policy). Picked up 7 additional scratches and faults not already on the sheet (which only had some 4 issues). Added them to the paperwork and went back to the office. Chap signed it off no problem. Thing is, he signed my copy and I just walked out. I could have dented the car, added it and had been able to provide (fraudulent) evidence it was done when I accepted the vehicle. No way to run a business that but more importantly is that the amount of damage I found was shocking. I could easily have been billed for that. Also, I brought the car back at 0730hrs and nobody there. I prefer to have confidence the state of the vehicles return will not be challenged. I have not yet been refunded my deposit. I am going back to Newcastle airport next week and will use Hertz. I like their electronic system displaying your name and booking number and pre-booked get priority. I'd rather pay £12 per day more just for ease. Sorry, but really not good enough. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 4

NEWCASTLE, GB - Reviewed by OLUGBENGA - 07 May 2019

" Very good experience "

" Not that helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ERNEST - 03 May 2019

" 1st class "

" My second time with firefly, 1st time had very bad experience refused car due to inexperienced staff, but after contacting head office quickly remedied this time round was like dealing with different company absolutely 1st class will rent again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 07 February 2019

" Couldn't fault service and price, excellent "

" Perfect experience. Collection and drop off smooth and staff were very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN - 29 January 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 22 January 2019

" 5* service great price "

" Very good service and at a great price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KENNETH - 20 January 2019

" As 3 above "

" No one available at europacar to check the vehicle back in. i had to make a later visit to have the car signed off. not prepared to put keys in a letter box "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by THOMAS - 14 January 2019

" Easy booking and contact to pick up from airport. First rate service. "

" Quick and efficient pick-up. Almost new well prepared car. Excellent service all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RAYMOND - 10 January 2019

" No problem at all "

" All good, a good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DEREK - 08 January 2019

" See Above Comments "

" Good experience with Avis, rang the branch I hired from, day before date due back, asking if I could extend the car rental by 2 days, this was done really quickly, though, it did cost another £52, so, quite costly for just 2 extra day's rental. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by MALCOLM - 08 January 2019

" reliable "

" efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GRAEME - 06 January 2019

" Suberb "

" Apart from the xmas jumper the guys were great at Newcastle. Very helpful and made the process easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IAN - 02 January 2019

" I have used Auto Europe before and everything has always gone smoothly without any problems. "

" Everything went very smoothly and the car was nice to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHARLES - 26 December 2018

" Feel I should get companstation for the awful experience I had this time to retain my business in the future. "

" Got there and they did not have the car we booked, offered a "upgrade" to a smaller car. Had to change the car at a other location. Waited also at counter for 30 mintues in a queue. Car we changed to had a lot of damage to it which was unslightly and did not look professional for the meetings I had. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

NEWCASTLE, GB - Reviewed by RAYMOND ANTHONY - 25 December 2018

" The practice of asking if the customer wants to reduce the very high excess of £1,400 for an extra £20 per day .... just at the point of handing over the vehicle keys is exploitative and manipulative. The vehicle in good condition but wasn't the Volvo I wanted. I wanted to extend for another three days over the Christmas period but the daily rental doubled to £100 per day, which seemed rather excessive. "

" The site advertises / showcases a Volvo XC60 ... but uses the words 'or similar' as a get out clause because there is very rarely (or ever) an actual Volvo available for hire. This seems rather disingenuous to me. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JOHN - 24 December 2018

" I await your response before I can fully respond to questions 4 and 5 "

" The vehicle was almost new and ideal for what we had requested. The assistance at the desk was efficient, but they were unable to confirm the vehicle had a drop down rear seat, so my wife had to take 2 suitcases in a taxi from the airport as they would not agree to us putting 4 suitcases in the car. The drop off was excellent, and the staff member receiving the car was very efficient. There was a small scatch on the front near-side corner of the car, which we had not noticed, but the cost for repairing this came up as over £300, so I was advised not to sign the document and to dispute the cost, not the small scratch which must have occurred in a carpark on the final day. Pehaps some one pushing a buggy or a supermarket trolley. I have now written 3 times to the Hertz contact e-mail address as indicated in the documentation, and they have failed to reply to any of the e-mails. I have full refumd cover from AutoEurope, but am reluctant to pay £306 for repair of a small (1 inch) scratch. I would value your advice as to how to procede in view or the persisten failure of Hertz to respond to my questions and observations. They have sent out 3 automated communications indicating the amount to be paid and requesting the payment is submitted. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KELLYANN - 20 December 2018

" N/A "

" I felt the whole experience was a complete con. I was in a very desperate situation stuck in Newcastle and my car engine seized. I thought it was £53 for the week and ended up costing me £500 all in on the run upto Xmas. I wouldn't use them again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANDREW - 20 December 2018

" None "

" Easy to book car hire and check out/in process at Alamo was very quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 14 December 2018

" Good price as always, choice of all top suppliers. "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MARGARET - 10 December 2018

" Friendly service "

" I had not driven a Hyundai before, could not start the car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROBERT - 06 December 2018

" After a bit of a hic up over pick up at the airport everything went extremely smoothly. "

" The staff were friendly, helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by HARRY - 06 December 2018

" Overall it was OK; positive, I would agree, when I receive the excess refund! but... I can't say I wasn't put off hiring a car ever again from anybody. Excesses were imposed to deter misuse; now they appear to me to be applied as a way of raising revenue "

" Funny one for me. I don't know wether I would go back or not. Don't know if they would let me. The price and the car itself I can't fault; very good. The chaps were patient. The problem? I dropped the car back & came away feeling violated. They charged me £355 for scratching both nearside alloys; who would put them on a hire car in the 1st place? On one wheel they had to point it out to me, I couldn't find it! I don't know if I did it or not (I inspected the car in the dark when I collected it) but I won't pretend that I couldn't have done it and it wasn't noted down on the inspection form. I would call that 50-50 but accepting it's not my car so... £355, I don't think so. Anyway the excess protection insurance providers have agreed to reimburse me so I'm not as angry as I was and might even consider using Easirent again as everything else was great. Besides perhaps all hire firms are as rapacious? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROBERT - 03 December 2018

" insurance a complete rip-off, otherwise very good "

" insurance a complete rip-off, way to expensive!!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOSEPH - 02 December 2018

" All very positive. Thank you. "

" Hi, Service was first class ,staff could not have been more helpful and friendly, and I will definitely be using Almo when next hiring a car in the UK. Regard's, Joe Healy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTINE - 02 December 2018

" Better quality car than I anticipated - excellent value for money. "

" much faster as I have used Firefly before "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 29 November 2018

" Disappointing "

" It was very distressing at the pick-up due to small print of Hertz contracts. They said I couldn't take the car because the address on my UK driving licence was not the same as my residential address matching my credit card. DVLA will not accept a non-UK address and state the last UK address should remain on the card. I was not informed of this restriction by Hertz who expected me to travel with a utility bill to 'prove' my address. After 30 minutes searching emails on my phone the manager made a personal decision to allow me the pre-paid car. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PATRICIA - 20 November 2018

" Easy web site and in airport collection "

" I use your service alot and always pleased with the ease and efficiency of the transactions and the cars. However this last time I was offered a skoda fabia, when I asked if could be changed as had them before and find them very basic compared to other cars in same price bracket and find them very light handling on windy motorways which I use a lot, I asked if could be changed for corsa or similar but the man said nothing available...however on picking my car up from the compound there were several corsas and seat ibizas etc sat there so surely could have been exchanged. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by RICHARD - 16 November 2018

" As i explained above the reason, i phoned autoeurope that same time only to be told the same thing that the car should have been picked up the previous evening and therefore i would have to make a new booking and pay again. Was told to contact Easyjet for a refund as it was thier fault. So niether yourselfs or Hertz were very helpfull and i am now out of pocket because no refund would be given. "

" Flight was delayed. Called Hertz desk and explained would not get to airport untill approximately 1 hour after they closed at 10.30pm.was told that no one would be there to see to me and that i could pick up car at 8am the next morning. Spent night in airport and went to desk at 8am only to be told that the booking was void as pick up time was day before and i would have to make a new booking and pay again at over double the cost. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by MICHAEL - 15 November 2018

" A very easy and enjoyable experience. "

" No problems with Hertz whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by LYNETTE - 12 November 2018

" On returning home I rang your office to explain what had happened and was told that nothing could be done about it. After asking why I was just told again that nothing could be done. At this stage I was feeling very let down and told your member of staff that I was very disappointed with the response and would not be using you again. "

" After being a customer of easirent on numerous occasions I have hired a car again but through yourselves. I was picked up from Newcastle airport and taken to the office. Once there I was told I needed my passport and 2 utility bills to hire a car. This has never been asked for before so I wasn't expecting it and had none of these thing. I had my driving license and my DVLA code which is what I have been asked for in the past. As an existing customer I would have thought I was on there system. I was told I could call your office and have the money transferred to another company, which I tried to do but your office was closed. I was then given the opportunity to purchase their insurance for £80+ for my 46 hours of hire. I have my own excess insurance at £39 per year. At this point I was taken back to the airport where I had to hire a car from Hertz for£79:98. I had already paid you £23:91 for which I have received nothing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NEWCASTLE, GB - Reviewed by LINDA - 11 November 2018

" Very helpful "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 11 November 2018

" The car was in very good condition and clean. "

" Very friendly and helpful staff at the airport. "