AUTO EUROPE NEWCASTLE, UNITED KINGDOM Car Rental Reviews

NEWCASTLE, GB - Reviewed by WALTER - 17 October 2021

" Really helpful & friendly. "

" Staff at the pick up. & drop off were excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SARAH - 10 October 2021

" It was easy and,problem-free "

" Only comment is that the car I was allocated had obviously had people smoking heavily in it on its previous hire and it stank! It was an upgrade, however, which I did appreciate. Just a shame the valeters couldn't use any Febreze or something like that on the upholstery. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 23 June 2021

" very good "

" the car was clean but had a few marks and scratches but they were pointed out "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by ANNE - 07 June 2021

" Easy to compare prices and find the right car/provider. Good communication - email with voucher and details plus a very handy reminder email a couple of days before I'd booked the hire car. "

" Great location, good range of vehicles and a very competitive price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JIM - 08 October 2020

" Very good "

" Excellent service all round will definitely use again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by SIMON - 21 September 2020

" tip top - very professional staff and service "

" friendly and efficient staff - took 10 minutes to get everything completed and on the road - car was as specified and with appropriate fuel economy for its class "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2020

" Very efficient & helpful "

" Have used same branch at Newcastle station a number of times & always found them to be incredibly helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 22 March 2020

" Great comprehensive selection "

" Excellent price in comparison with other hire car companies "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GEOFFREY - 23 February 2020

" Reasonably priced and efficient service, I would use again. "

" Car was new and very good. Staff were very good and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JANET - 15 February 2020

" Excellent experience. "

" Very friendly professional staff member at pick up "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by ANTHONY - 04 February 2020

" Best service at Newcastle "

" Best car rental experience I have ever had in 30 years of hiring cars. Would highly recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by HENDRIK - 08 January 2020

" Excellent "

" I was very impressed with the service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by JACKIE - 31 December 2019

" Easy and straightforward booking process "

" Very quick pick up and drop off staff friendly and helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JESSICA - 29 December 2019

" Overall super easy and great process for car hire thanks "

" The staff at the Sunderland branch were super helpful and lovely. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by LESLIE - 05 December 2019

" Ease of booking all the way to return of the car. No problems "

" Exceptional service and ease of vehicle return with zero issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 29 November 2019

" Came to you after a very sub-standard experience with europcar (never again). How nice todeal with efficient , friendly people! "

" Smooth, friendly and problem-free "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by LEE - 14 November 2019

" will rent again, great service and price "

" awesome price and clean car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 06 November 2019

" Same as above. "

" Quick and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID PATRICK - 05 November 2019

" The car done everything that was needed never had any bother with it and staff were there to always help. "

" Great car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KEVIN - 27 October 2019

" Easy booking and good service "

" Great staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JULIE - 26 October 2019

" The staff at the desk where very friendly and helpful. "

" The staff where very friendly and helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JAMES - 24 October 2019

" I advise all my friends to book with auto europe "

" Smooth efficient first class service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 22 October 2019

" All good "

" All staff were excellent Thanks for making a tough trip easier "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KATHERINE - 17 October 2019

" Very friendly and helpful staff, convenient location. "

" Very friendly and helpful staff, convenient location. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 15 October 2019

" Efficient service all round. "

" This time Europcar was very efficient. It took approx. 5 minutes at the desk and fortunately no queue. A car with no marks or damage. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 12 October 2019

" Great website to compare prices and find the bet deal and the right size car. "

" Once I found the office it was very easy to pick up the car.. I was running late to collect the car but a quick call to the office reassured me. Dropping off was even easier as he was letting another customer out at the time and checked it over then and there. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by RAYMOND - 02 October 2019

" It was easy to use, good value, flexibility with the insurance so fits in budget, could arrange late pick up, staff where friendly and helpful especially with local knowledge. "

" It was easy to use, good value, flexibility with the insurance so fits in budget, could arrange late pick up, staff where friendly and helpful especially with local knowledge. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GEOFF - 25 September 2019

" The pick up from the airport was quick and the fellas were very friendly and helpful. The car was great and very clean. I would use Easirent again. "

" The pick up from the airport was quick and the fellas were very friendly and helpful. The car was great and very clean. I would use Easirent again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 21 September 2019

" Excellent service. "

" Excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2019

" Professional service and good quality car "

" I normally hire with Avis and receive a receipt by email because I always return out of hours That would be useful because it informs me that no damage was found or additional charges etc "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 30 August 2019

" Overall satisfied with service,vehiicle,price "

" No problems..value for money..would have liked staff.present on pick up to check 're possible damage..... Although there was none "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IRETI - 28 August 2019

" About one of the smoothest car rental experiences Ive had. Fast, Smooth and proper customer friendly care "

" About one of the smoothest car rental experiences Ive had. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 22 August 2019

" Very satisfied. "

" Nice car. Good service. Good value. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOPHER - 14 August 2019

" Overall, very good apart from pricing as above. "

" Car and staff at Newcastle excellent- relatively easy to find from the station, but signage could be improved. Charge for a second driver was excessive- actually more than the basic hire charge. No opportunity to pre-book and pay in advance. Same for Satnav, though we did not opt for this. Nice to see petrol rather than diesel vehicle, given recent pollution issues. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANTHONY - 06 August 2019

" 5 STAR ⭐️ "

" 5 STAR SERVICE "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JANET - 05 August 2019

" A good experience from booking to returning car. "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ALLAN - 29 July 2019

" Polite,efficient,friendly staff.Quality of car was excellent.Pick up and drop off quick and easy. "

" polite.efficient,friendly staff.quality of car was excellent,easy pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 26 July 2019

" Everything went smoothly. "

" Same professional service as Europcar. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MARC - 19 July 2019

" All excellent and very easy "

" The staff I dealt with in collection (Adam I think) and John on return were both very friendly and extremely helpful. They asked about our visit and were genuinely interested "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 13 July 2019

" Will use this company again. "

" Good service, car in great condition, staff very helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN - 29 January 2019

" very good "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 22 January 2019

" 5* service great price "

" Very good service and at a great price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by THOMAS - 14 January 2019

" Easy booking and contact to pick up from airport. First rate service. "

" Quick and efficient pick-up. Almost new well prepared car. Excellent service all round. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RAYMOND - 10 January 2019

" No problem at all "

" All good, a good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MALCOLM - 08 January 2019

" reliable "

" efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GRAEME - 06 January 2019

" Suberb "

" Apart from the xmas jumper the guys were great at Newcastle. Very helpful and made the process easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IAN - 02 January 2019

" I have used Auto Europe before and everything has always gone smoothly without any problems. "

" Everything went very smoothly and the car was nice to drive. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANDREW - 20 December 2018

" None "

" Easy to book car hire and check out/in process at Alamo was very quick and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 14 December 2018

" Good price as always, choice of all top suppliers. "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOSEPH - 02 December 2018

" All very positive. Thank you. "

" Hi, Service was first class ,staff could not have been more helpful and friendly, and I will definitely be using Almo when next hiring a car in the UK. Regard's, Joe Healy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTINE - 02 December 2018

" Better quality car than I anticipated - excellent value for money. "

" much faster as I have used Firefly before "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PATRICIA - 20 November 2018

" Easy web site and in airport collection "

" I use your service alot and always pleased with the ease and efficiency of the transactions and the cars. However this last time I was offered a skoda fabia, when I asked if could be changed as had them before and find them very basic compared to other cars in same price bracket and find them very light handling on windy motorways which I use a lot, I asked if could be changed for corsa or similar but the man said nothing available...however on picking my car up from the compound there were several corsas and seat ibizas etc sat there so surely could have been exchanged. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by MICHAEL - 15 November 2018

" A very easy and enjoyable experience. "

" No problems with Hertz whatsoever. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by LINDA - 11 November 2018

" Very helpful "

" Great staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by PETER - 11 November 2018

" The car was in very good condition and clean. "

" Very friendly and helpful staff at the airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROBIN - 15 October 2018

" No hassle "

" Very easy "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by HELLE - 10 October 2018

" Would definitely use again "

" I had left something in the car when I returned it and the staff were very helpful in helping me to get it back. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GARY - 16 September 2018

" I've used Auto Europe many times - overall quality is always high. "

" Very good value. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KENNETH - 16 September 2018

" very helpful staff "

" helpful staff - good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ROGER - 14 September 2018

" We've been using autoeurope for years in many different countries and they n]have never let us down "

" We dealt with Hertz and the staff at Newcastle were exemplary. The car was immaculate. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by EDWIN - 06 September 2018

" From start to finish everything went very smoothly. "

" Excellent service after a long train journey perfect.From. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by NIGEL STUART TAYLOR - 02 September 2018

" fully automatic car and a pleasure to drive. Good rates. "

" i was given a free upgrade because i payed the insurance cover they offered me which was a peace of mind incase anything happened. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CAROL - 30 August 2018

" Friendly staff coped well under pressure. "

" There was a short wait facility was busy, process was easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANDREW - 29 August 2018

" Great - easy to book and pay for car rental. "

" Overall experience and value were great and staff at Alamo were friendly. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NEWCASTLE, GB - Reviewed by FAISAL GHULAM - 26 August 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MALCOLM - 17 August 2018

" Vehicle clean and sound. "

" Very smooth check out and in. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MALCOLM - 13 August 2018

" The staff are extremely efficient & are always very helpful. "

" Extremely efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by VINCENT - 12 August 2018

" Good service "

" The price was reasonable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 09 August 2018

" Very Happy "

" Very happy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by IAN - 30 July 2018

" Good value "

" Very easy and straight forward "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEPHEN - 20 July 2018

" Very good "

" Good all round "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by CHRISTOS - 18 July 2018

" ok "

" ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by FRANCESCO - 09 July 2018

" Excellent "

" We were completely satisfied with the pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JILL - 28 June 2018

" Fairly clear re additional costs etc "

" Great customer service and whole experience made essier by staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEVEN - 17 June 2018

" Friendly "

" Upgraded car for free "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MICHAEL - 15 June 2018

" Great and efficient!!! "

" Great and efficient!!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JAMES - 19 June 2015

" I got what I paid for: a new car, no hassle picking it up. The only moan I have is Newcastle airport charge you £1 for taking a wrong turn into their car park Whatever! "

" Good "

NEWCASTLE, GB - Reviewed by BARRY - 14 June 2015

" This booking worked well at short notice, but I am still smarting from a bad experience through you guys in Rome "

" Great service from the guys at Newcastle "

NEWCASTLE, GB - Reviewed by TRACY - 09 June 2015

" Easy and excellent value "

" Excellent service and staff at pick up and drop off. "