AUTO EUROPE PARIS, FRANCE Car Rental Reviews

PARIS, FR - Reviewed by STEVEN - 10 September 2025

" Quick pick up,nice car and easy return "

" Very good service. Will use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DANIEL - 18 August 2025

" Keddy is in a partnership with Europcar. There is no signage in the Paris airport for Keddy. It took us asking several employees in the airport, making several phone calls to Auto Europe UK, and me googling Keddy to discover that we were actually looking for Europcar. This took about 2 hours. When we got to the counter the employee there said our contract showed our pickup time as 10:00 AM. This is ridiculous because our flight was not even scheduled to land until 3:00 P.M. My flight number was on the contract. I was told that our reserved car had been rented, so I would only have a choice of the few vehicles they had left. Of course the car we ended up with cost over 200 euros more than the one we requested. I had little choice by that time of the day so I took the car. The car I requested was an Altama. The car I got was decent, but certainly not better than an Altima and not worth paying more for. I don't know if it was a glitch or an accident that my rental time was set so early in the morning. This is not something I would do. So is this an accident or a scam to get more from the customer. I don't know the answer, but it is something that is in the back of my mind. So the start of our vacation was miserable and it was due to the pickup of our rental car. Did I mention it was an unseasonably hot day in Paris? There is your answer. I am considering posting this on Trip Advisor as well. "

" Keddy is in a partnership with Europcar. There is no signage in the Paris airport for Keddy. It took us asking several employees in the airport, making several phone calls to Auto Europe UK, and me googling Keddy to discover that we were actually looking for Europcar. This took about 2 hours. When we got to the counter the employee there said our contract showed our pickup time as 10:00 AM. This is ridiculous because our flight was not even scheduled to land until 3:00 P.M. My flight number was on the contract. I was told that our reserved car had been rented, so I would only have a choice of the few vehicles they had left. Of course the car we ended up with cost over 200 euros more than the one we requested. I had little choice by that time of the day so I took the car. The car I requested was an Altama. The car I got was decent, but certainly not better than an Altima and not worth paying more for. I don't know if it was a glitch or an accident that my rental time was set so early in the morning. This is not something I would do. So is this an accident or a scam to get more from the customer. I don't know the answer, but it is something that is in the back of my mind. So the start of our vacation was miserable and it was due to the pickup of our rental car. Did I mention it was an unseasonably hot day in Paris? There is your answer. I am considering posting this on Trip Advisor as well. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by MARK - 17 August 2025

" Long term user so disappointed "

" Staff at CDG upgraded me to an Audi but not make clear there was tyre damage. Only discovered at drop off "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ERICK - 01 August 2025

" Information about electric vehicle autonomy and capacity for rapid charging should be more visible at point of reservation and customers given better opportunities to identify whether vehicle is suitable for their trip prior to collection. Heavy additional charges for upgrade on the day. Disappointing experience overall. "

" Informed at point of collecting car that the electric car we booked only had autonomy of 200km and would take 24 hours to charge. This would have been entirely unsuitable for our needs. As a result felt obliged to upgrade to larger vehicle and this cost 200 euros. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DARREN - 24 July 2025

" Drop off once we found the location was very positive. "

" All very good. The counter staff at the pick up , didn't provide any instruction as how to exit the car park. CDG vehicle drop off is poorly sign posted. I know this is not related to your service. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KEVIN - 14 July 2025

" Very good "

" Generally very good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by LAURA - 03 July 2025

" Auto Europe have been great. I called to let them know I was going to be about an hour late to pick up the car and I got a very polite and friendly member of staff who sorted everything for me. Great experience, I will use Auto Europe again for sure. "

" There was some outage at the Hertz counter when picking up the vehicle. We had to wait for about 40 minutes in a queue of customers to get to the desk. When we got there, it was relatively quick. On return of the vehicle, there was a single staff member in charge of all returns and we had to wait for about 15 to 20 minutes which added quite a bit of stress to the journey as we had a flight to catch. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PARIS, FR - Reviewed by HO MING ISAAC - 01 July 2025

" I have only rented a car for half day while it took me 1h30m to get the car from the rental point. I appreciate that the staff were busy and I was quite happy to wait. However, once I have got the check in done and walked to the car park, the staff in the car park said the car needed cleaning. After another 20 mins wait, when I got in the car the cat actually has little fuel left only while it stated 8/8 (full) on the contract. The car park staff doesn't speak English and asked me to go back to the office. Then I first speak to the gentlemen there and he just said his colleague would go to get fuel. I mentioned I'm in rush since I have spent a lot of time there. He then said everyone is waiting. It is not fair to a customer when this is clearly an error from the company. Anyway it finally took me 1h30m to get a rental car from the rental office. I think this time frame and the attitude of the staff is not acceptable. "

" I have only rented a car for half day while it took me 1h30m to get the car from the rental point. I appreciate that the staff were busy and I was quite happy to wait. However, once I have got the check in done and walked to the car park, the staff in the car park said the car needed cleaning. After another 20 mins wait, when I got in the car the cat actually has little fuel left only while it stated 8/8 (full) on the contract. The car park staff doesn't speak English and asked me to go back to the office. Then I first speak to the gentlemen there and he just said his colleague would go to get fuel. I mentioned I'm in rush since I have spent a lot of time there. He then said everyone is waiting. It is not fair to a customer when this is clearly an error from the company. Anyway it finally took me 1h30m to get a rental car from the rental office. I think this time frame and the attitude of the staff is not acceptable. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by ROLAND - 25 June 2025

" A disgraceful interaction, which saw us wait around 60 mins to just been seen by a team memebr, then we were informed the car we paid for and had booked, was not ready and we would have to wait around 90 mins for it to be ready, we have baby and after waiting over 60 mins just to be seen, was a joke. our choices were, take a compact car, which was of no use to us, and if we did, would not refund the differnce for the vehicle we booked, so the only option that we could take was a high class car, and were charged 60 euro more per day. the team memeber didn't even offer us a better deal. totally awful experience "

" dreadful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PARIS, FR - Reviewed by RICHARD - 31 May 2025

" Did not provide a condition report on collection, and are now attempting to charge me 472,29€ for a scuff mark on a bumper. This was after the vehicle was inspected on return. Do not recommend, this is a massive overcharge which I now have to challenge, wasting time. "

" Did not provide a condition report on collection, and are now attempting to charge me 472,29€ for a scuff mark on a bumper. This was after the vehicle was inspected on return. Do not recommend, this is a massive overcharge which I now have to challenge, wasting time. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by SAMUEL - 15 May 2025

" ordered a car paid extra for full cover but then asked to pay an additional 30euros which would be ok but didn't understand that was per day !! unhappy.... "

" ordered a car paid extra for full cover but then asked to pay an additional 30euros which would be ok but didn't understand that was per day !! unhappy.... "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ROBERT - 13 May 2025

" Booking was easy and price competitive. Will use again. "

" I had a very good experience with my car rental this time round. I accidentally left a bag on the floor outside when I picked up the car. The Europcar team not only retrieved the bag but managed track it back to me and phoned me in the car. I was very impressed and will use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by YASSINE - 12 May 2025

" very good Experience sylvie was very good good and with smile your company very lucky to have this staff other lady very rude 0 communication "

" when I arrived at keddy the lady at the front was very rude and not helping and she was not helping at all and I was tiered 6 hours flight but she left me with no help no assistant no support until the French lady come her name sylvie she was 5 star communication very helpful and she made my journey Easy and with smiles the other lady I need appology from her very desipointed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 11 May 2025

" Would be good to explain and with map where the car hire counters are in Gare du Nord "

" Would have been good to give prepared map of where and how to drop car off in Strasbourg when I picked up car in Paris. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PARIS, FR - Reviewed by STUART - 29 April 2025

" When I arrived the vehicle I had reserved and paid for in full had been given away and I was charged an extra £400 for another vehicle. "

" When I arrived the vehicle I had reserved and paid for in full had been given away and I was charged an extra £400 for another vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by PRADEEP - 24 April 2025

" Please note, if taking full insurance from the autoeurope, the original company also try to to upsell insurance from their end too. Sp please be aware "

" third party, but cheaper than direct company "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CHRISTY - 17 April 2025

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by RICHARD - 06 March 2025

" Booking via Autoeurope was good. I thought we had a good price for a premium car however what we received was not a premium vehicle. "

" When we arrived the car was not ready. We completed the paperwork and then had to hang around for 30 mins waiting. When I questioned the staff how much longer it would be. I was told by Edis. I don't know I am not driving the car. The vehicle that arrived was dirty very badly dented and scratched on most panels. The inside was dirty there was rubbish and tools in the door pocket and the service light was on. I was also told because I do not have a gold or platinum credit card they were not going to accept my booking. I argued that as I have plenty of cards with very high credit limits so they relented "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MICHAEL - 03 March 2025

" I wondered if because I didn't book direct with Hertz I was treated as second class. Car was poor condition and staff not particularly helpful "

" Vehicle supplied had done 60,000kms and was damaged all around the car. There were so many marks on the car it was difficult to reconcile the recorded damage on the hire docs with what I was seeing on the car. Not the standard I expected "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PARIS, FR - Reviewed by GAEL - 14 February 2025

" Bought the all inclusive insurance with Auto Europe when booking the car but was informed by Budget staff when picking up the car that if anything happened Budget would charge me and I would need to claim the money back from Auto Europe. "

" Satisfied with counter staff and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GEOFFREY - 02 February 2025

" See above "

" National were hyperefficient on all counts - totally different to HERTZ!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ALEXIS - 27 December 2024

" Very easy to use "

" Friendly available staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GEOFFREY - 05 December 2024

" See 3 above "

" The hire from National was a leap forward from recent experiences with Hertz! Although the counter staff were very helpful there is the recurring issue at CDG that the hire facility at Terminals 2CD is closed and all clients for all agencies must be processed through that at Terminals 2EF - warn your clients of long and time-consuming queues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOVAN - 22 November 2024

" Excellent service from the team at CDG T1, and a great value for money, will definitely use again. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PHILIP - 17 November 2024

" I would not recommend Charles de Gaul staff at all no manners or customer service experience "

" The pickup was absolutely appalling the staff very rude no customer service skills at all. When booked it said on receipt all airport taxes included but they tried to charge us again. When I made the booking no charge for child seat and didn't state that it was chargeable on pickup. But they made us pay a daily rate for a disgusting dirty old baby seat. We were also made to wait over an hour for our vehicle even though it was over the time we stated for pickup. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by YASSINE - 08 November 2024

" yes of course very good thanks very happy "

" no problem very friendly very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BILLY - 03 November 2024

" Auto Europe cancelled my booking less than an hour before I arrived at the airport - meaning I had to then pay way more at the airport rental desk than I had through Auto Europe. Very unprofessional - they blamed a 'payment processor error' but still took the money from my account - which I'm still waiting for a refund for. I assume they had priced the rental incorrectly, realised this so cancelled it to avoid losing money. Very unimpressed with both Enterprise/Alamo and Auto Europe. "

" Wrong car, overcharged, desk booked wrong days so tried to charge us extra halfway through our rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PARIS, FR - Reviewed by AHMED - 29 October 2024

" Must collect the car in a nickel condition "

" Everything went good until I picked the car which was so dirty . The windscreen has a lot of dirty spot . "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PARIS, FR - Reviewed by PHILIP - 29 October 2024

" Experience with Autoeurope was good, but Sixt.... "

" Car booked for 10am collection. Arrived at 9.45am, long queue at the desk. Waited in queue for nearly 1 1/2 hrs. Then agent took 20 mins to complete the process and locate a car (7 seater). Told it would be an automatic and would be brought from the garage, probably take 25-30 mins. 1 1/4hrs later the car finally arrived. It was clean, but not sparkling, and tank was not completely full. Was given keys and told where to find the car. No paperwork to show scratches or scrapes. Not impressed! Drop off was very efficient: hardly any checks, just mileage and fuel "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by GEOFFREY - 25 October 2024

" My experiences with Auto Europe have generally been good and Sixt and National are my preferred companies - on this occasion neither appeared as an option. My major criticism is that AE has any dealings at all with Hertz or its satellite companies - they do you a gross miss-service and you should advise clients t o avoid them at all costs "

" Having had an appalling experience with Hertz on a previous occasion I was horrified to discover that Thrifty came under the Hertz umbrella. I was on a one day business visit to France and to lose two hours through totally inefficient processing at the counter - between 2 and 3 times longer than any of the other car hire companies was very inconvenient. The car irself was a bit scruffy with scratches of the paintwork which were not immediately apparent on the documantation and a fuel tank the was only 3/4 full - not shown on the outgoing documentation which suggested that it was full. I await the refunding of my deposit in expectation that it will be incorrect. Fortunately I took photos to confirm the above "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ALISON - 18 October 2024

" all ok this time except inaccuracy for location of Europcar in airport. It stated 'Desk in West terminal'. In fact terminals are called 1,2,3 and it happens to be in P (parking) 3 but it took an unnecessarily long time walking to and fro to find the location. There is not a desk in the terminal at all, the paperwork is done in a cabin in the underground car park "

" Efficient collection and drop off Good standard car, suitable for our needs No problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ADRIAN - 13 October 2024

" I'm always happy to book through Auto Europe but I'm going to avoid Keddy and Europcar if at all possible in the future. "

" Despite providing flight details had to wait 15 minutes for the vehicle. The counter wasn't busy. The vehicle ended up being a battered Renault traffic which really isn't similar to a Mercedes V-Class. The car was in a dangerous state. Bits of it fell off and dragged under the car. Hi-Vis vests for all potential 9 passengers were not provided. The refuelling charges upon return were beyond extortionate. It's pretty impossible to find diesel for EUR 3.75 a litre and there's no way exactly 60 litres of it went into the tank. The fine processing charge of EUR 45 is 50% more than SIXT charge where you do actually get the car you booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by CHRISTOPHER - 13 October 2024

" As above! "

" One of the best experiences I have had anywhere in the world. They stayed late to give me the car after easyJet was delayed inevitably and the drop off was perfect. Cheery staff too. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PAUL - 15 September 2024

" booked in my name and lost wallet on the day of the flight and booking. My girlfriend had her driving licence and credit card so we asked to change the driver, they said they could not do it without authorisation from autoeurope who were closed. Called auto Europe the next day and they added my girlfriend as the driver, got a taxi back to the airport, to the terminal we were supposed to pick up from, there was a sign saying go to the furthest terminal. we were in the airport for a full half hour, either walking, waiting for a train or on the train before we arrived at the counter. We were then told we still could not get the car so had to get a taxi back. Wasted 3 hours of our trip, 200 euros in taxis and did not get the car. "

" booked in my name and lost wallet on the day of the flight and booking. My girlfriend had her driving licence and credit card so we asked to change the driver, they said they could not do it without authorisation from autoeurope who were closed. Called auto Europe the next day and they added my girlfriend as the driver, got a taxi back to the airport, to the terminal we were supposed to pick up from, there was a sign saying go to the furthest terminal. we were in the airport for a full half hour, either walking, waiting for a train or on the train before we arrived at the counter. We were then told we still could not get the car so had to get a taxi back. Wasted 3 hours of our trip, 200 euros in taxis and did not get the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MARK - 27 August 2024

" Poor service on the two calls i mate to auto Europe "

" Car was late for pick up and had quite a bit of damage staff didn't seem too bothered about it. Good job i took pictures of the damage as on drop off they questioned me on the damages luckily i had the images to prove it wasn't me that caused it. Additionally the lady on pick up said she would refund me the child seat because of the delay they had caused us this refund didn't happen. And the car we received was tiny compared to the picted Peugeot 508 in the advert. To top it all of the auto Europe staff i spoke with we're extremely unhelpful about the car class and size when i called them for help they just didn't want to know. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PARIS, FR - Reviewed by ANTHONY - 08 August 2024

" The pick up and drop off at a different location was easy. The staff were helpful and competent. "

" Pick up was easy although exiting Roissy CDG was a small trial. The car was excellent, clean and trouble free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by OLANIYI - 23 July 2024

" Poor customer service "

" Bad and poor experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MARTIN - 16 July 2024

" Compared to other occasions with car rental at CDG, our experience this time was easy and stress free. "

" Staff were friendly and very helpful. Minor point in that the car was not cleaned properly with lots of crumbs and an empty coffee cup left in the passenger side pocket. Bigger issue was the fact that the car was only half full when we received it at the airport - that cost me €50. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by STUART - 12 July 2024

" When i pre book a car i expected the car to be there when i arrived, instead we had to stand about the airport for 40 minutes till they got us a car from the garage, The car overall was fine, but it could have done with a clean inside as the windows were filthy, i had to go buy window cleaner and clean the windows myself. "

" Was easy to book the car and organise the insurances. Value for money. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PARIS, FR - Reviewed by RICHARD - 30 June 2024

" Good value and smooth swift experience "

" Very happy with the process. Helpful staff at the desk and easy location of car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARC - 20 June 2024

" I have always been happy with Auto Europe with my first rental with you being well over 20 years ago. It depends of how this case is going to be handled. I have sent a mail to customer support on the 18th of June but have not had a reply so far. "

" I have been charged with just over 125€ for 2 small chips in the windscreen on my recent car rental. According to the rental contract with Auto Europe the excess reimbursement cover includes glass. The car I got did have several scratches and did smell bad inside. I did take photos of the car before I took of and can not gurantee that the 2 chips where not there before but I honestly think they were. Nothing I can do now. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PARIS, FR - Reviewed by RAYMOND - 13 June 2024

" Very pleased with car but staff not helpful at all I think it's because we didn't go direct and went through yourselves "

" Unhelpful no time for you and we had a invoice for £39 and we filled the petrol up tried to get us to extra insurance "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LES - 05 June 2024

" good pricing, good availability, good range of cars, and liked promoting the promotions from various car companies, not just the standard pricing "

" there was some evidence at the counter of cars not being ready for other clients but my experience was absolutely fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NEIL - 29 May 2024

" Car was not full of petrol, as stated at collection and paperwork counter, counter man tried to scare me by saying there is no insurance and i could be billed for €20,000, even though i had selected full insurance via my third party booking company, he then tried to sell us a car upgrade, for €15 per day, and the car we actually booked was bigger than the Toyota Corolla, he was trying to up sell us, he then wanted to offer us Automatic transmission for additional €15 per day, yet the car we were provided was actually automatic, for no additional cost. These people lie to you to try and upsell. The phone number provided on the paperwork was a call centre and not direct to the office of collections. At return to Montparnasse train station, the return car signage is so hard to find and follow. The lady at return was told this and her response was, "i know", but nothing is done to improve the signage. The email for rental closure was to be sent out. Im still waiting for this some 6 days later. I had to contact Europcar to obtain a rental close out document. Europcar, Keddys parent company, are so slack in service and trying to contact them is very challenging. Otherwise the car was great, exactly what i ordered, and the hold on my credit card was removed within the next day after the car was returned. "

" Car was not full of petrol, as stated at collection and paperwork counter, counter man tried to scare me by saying there is no insurance and i could be billed for €20,000, even though i had selected full insurance via my third party booking company, he then tried to sell us a car upgrade, for €15 per day, and the car we actually booked was bigger than the Toyota Corolla, he was trying to up sell us, he then wanted to offer us Automatic transmission for additional €15 per day, yet the car we were provided was actually automatic, for no additional cost. These people lie to you to try and upsell. The phone number provided on the paperwork was a call centre and not direct to the office of collections. At return to Montparnasse train station, the return car signage is so hard to find and follow. The lady at return was told this and her response was, "i know", but nothing is done to improve the signage. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PARIS, FR - Reviewed by RICKY-LEE - 29 May 2024

" Cheapest car rental at airport. Excellent customer service "

" Van was comfortable and ideal for our short trip. The van had significant damage to outside but did not affect performance of the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PARIS, FR - Reviewed by CLAIRE - 27 May 2024

" Desk staff were overwhelmed. Didnt have the right vehicles for the right bookings resulting in dissatisfied clients. A long wait to pick up the car and the car was not in a good condition when we found it. We would have complained but we couldnt face the queue again! "

" Car was bashed up outside. Car was dirty inside. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by LAURENCE - 17 May 2024

" Very pleased with my car and treatment by the rental staff "

" Pickup and return of the car was efficiently well handled by the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DARREN - 09 May 2024

" As above. Absolutely poor standards. "

" The standard of car booked was not available on arrival. We were given a vehicle which was not in the same band. This vehicle had low Tyre pressure which had to be topped up and also had no screen wash. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PARIS, FR - Reviewed by ELIZABETH - 16 April 2024

" The car provided was very comfortable and safe. Return instructions were easy to follow "

" I would have preferred to know the extra insurance premium needed upfront, which was very expensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ROBERT - 13 April 2024

" Europecar's attitude at drop off put a dampener on what had been a great trip to Disneyland Paris with family. "

" Vehicle damaged all along drivers side. Tried to blame me for scratch/scrape on same side. Even though had full insurance coverage I don't like being accused of something I didn't do. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ALCIMAR - 07 April 2024

" Well, this isn't the first time I've made a car reservation with Auto-europe. So, I have nothing to say against it, it has always been very satisfactory with all my reservations. "

" Obviously I had already made my reservation online and also made the payment. And then upon arriving at the rental office, everything was very simple and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by CYRILLE - 05 April 2024

" Good rates and good choice of cars and companies "

" Clean car, easy check-in, easy return. Friendly and competent staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DOUGLAS - 04 April 2024

" X "

" Very unhappy with pickup. Only one minor scratch documented on the rental agreement but the car was covered in scratches, dents and chips on all sides, with stains in the interior and a slight smell of cigarette smoke. The staff refused to document the damage and said I should take photos and a video. That would be fine with minor damage but it took us an hour to carefully photograph the entire car. We were very worried that we would miss something. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by DOUGLAS - 03 April 2024

" Great rent, clear instructions, good vehicle "

" Enterprise made sure we knew exactly what they expected from the return, having clear instructions, they vehicle was very good and new. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GARRET - 27 March 2024

" Very positive "

" The counter staff was fantastic. Huge help and allowed me to speak some French "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LOUISE - 24 March 2024

" Didn't receive full tank of fuel and got an unknown charge on my credit card that they just applied and I don't know what it is for "

" Didn't receive car full of fuel "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 6

PARIS, FR - Reviewed by RICHARD - 07 February 2024

" it would be very helpful if you could provide full information about charging electric cars e.f providing the customer with an RFID CARD "

" it would be very helpful if you could provide full information about charging electric cars e.g providing the customer with an RFID CARD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ERICK - 28 November 2023

" Very diss appointed. "

" Very disappointed, several issues. The car I reserved and paid for was unavailable and I was offered another but the desk wanted another 150 euros which I declined as this was not my fault. Consequently the car I was given was a lower group( mini fiat 500) than what I had paid for and totally unsuitable for my long journey.Also I previously paid the additional premium for full excess insurance but the desk person refused to accept as he said we only .had basic cover. Not true. again I was asked for extra payments. Lastly again I was also asked for more additional payment if I used my wife' s credit card. Terrible service from a company I have previously used with no problem before. Incidentally I have contacted autoeurope customer service regarding this and am awaiting a reply. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GEOFFREY - 18 November 2023

" See above "

" This was a very satisfactory rental experience and I shall certainly opt for National on any further visits to Paris CDG "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by HOWARD - 14 November 2023

" I unfortunately was unable to make my flight on 5th November, but made the flight the next day. I was told by Auto Europe that I would not be able to pick up the as it was going to bel 24 hours later. I was told to contact Hertz at Orly, but they did not answer any of the 3 numbers I was given. I had to book a replacement car as I couldn't arrive in Paris without knowing I had transport. I am very disappointed that your terms and conditions don't allow for delayed or late flights, so I have lost the entirety of my booking. I haven't been able to find where this states in your conditions that there is no refund and that I can't just pick up the car 24 hours later. This is the second time I've used your service, but can assure you that this will be the last time. "

" I unfortunately was unable to make my flight on 5th November, but made the flight the next day. I was told by Auto Europe that I would not be able to pick up the as it was going to bel 24 hours later. I was told to contact Hertz at Orly, but they did not answer any of the 3 numbers I was given. I had to book a replacement car as I couldn't arrive in Paris without knowing I had transport. I am very disappointed that your terms and conditions don't allow for delayed or late flights, so I have lost the entirety of my booking. I haven't been able to find where this states in your conditions that there is no refund and that I can't just pick up the car 24 hours later. This is the second time I've used your service, but can assure you that this will be the last time. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by PAUL - 04 November 2023

" Terrible - unnecessary stress and feel like your company has used my card to steal money from me ! Really didn't think a company that large would con customers, trust in your company is zero "

" Long process waiting for a pre booked car of over 1hour On return was charged a separate amount by Europcar which was higher that the amount to hire the car - basically I've been conned ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 13 October 2023

" Sixt very good. The only downside (but a major one) is with Cdg itself as t3 is a major footslog and train shuttle with heavy luggage to car hire locations in 2f or t1-the sixt staff were very kind when we made it and revived us with lovely Guatemalan coffee! Sixt couldn't be better-Cdg couldn't be worse! "

" Sixt were brilliant-staff efficient,friendly,helpful and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALISTAIR - 05 October 2023

" Seamless as always and a very good rate for the car hire. "

" Great car and got a good upgrade. However, the return route to (all) car hire companies is very poor, and I was told that I'd receive an email confirmation of no damage but didn't hence my score of 3. I also had a charge removed from my credit card that I'm having to chase up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DOREL - 29 September 2023

" It was disappointing because what I wrote above. It put stress and uncertainty over all my vacation. "

" I like to have flexibility while renting a car, in case I want to extend the rental. I'm renting cars a lot, in many different continents and countries but I've never had such a discouraging experience. I knew I wanted to extend after two days (which is three days before the end of the rental) and called the office tens of times during the rest of my rental but they didn't answer. I called their France office and other branches but everybody told me the only branch that can extend the one I took the car from. I had to drive 5 hours to the branch in order to extend my rental in two days. And then drive back 4 hours. Such a waste of energy, money and stress. I found their service very very lousy and unprofessional. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ROB - 24 September 2023

" I'd recommend hiring from Hertz at Orly "

" Very helpful staff at a time when the airport was busy "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MALCOLM - 19 September 2023

" As above "

" No briefing on first use of hybrid vehicle. Front tyres over-inflated. Slightly grubby exterior. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by GUY - 16 September 2023

" It was ok apart from the hours wait to collect "

" Collection was over an hours wait. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by ROBERT LEE - 12 September 2023

" Very disappointing from the point of collecting the vehicle. The vague nature of what car you're actually booking is very unprofessional "

" The vehicle supplied was nothing like the vehicle requested, the only vehicle remaining when i arrived on site was a large which in turn used a lot more fuel than expected. I have also now received an invoice for a refuelling charge when the vehicle was returned with the correct amount of fuel "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PARIS, FR - Reviewed by GEOFFREY - 09 September 2023

" See above "

" Once again Sixt have proved to be a good choice having had an appalling experience with Hertz a couple of visits ago "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NEIL - 03 September 2023

" Very good service did everything we needed "

" Very good service had no issues, hassle free, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES - 31 August 2023

" I don't fully understand the system, but it seemed to work well enough "

" The setup in the airport was very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NIGEL - 28 August 2023

" Easy, reasonable pricing, just don't expect to get what you booked! "

" Specifically rented a compact, manual and ended up with a bigger automatic. Took me 4 days to find there is 'sport' setting to make it anything like responsive. Don't understand why when you book 2 weeks in advance they cant organise the actual correct car ready for collection! There is no fuel on the way into the airport from the N2 so you get fleeced for a refuel charge and some random amount for cost of fuel- before they've actually filled it up! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SIMON - 25 August 2023

" I'm now stuck between autoeurope and enterprise neither of whom will take responsibility for taking my money without providing a service. Enterprise broke my contract leaving me paying double and wasting a half day of my holiday. I'm very angry "

" I arrived at the shop just over 2 hours late, after a stressful morning! Enterprise cancelled my booking with no notification and no phone call. Then they rented the car out to someone else. Yet they still took my money. How this can be considered professional, let alone ethical, is beyond me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by GARY - 24 August 2023

" .. "

" Not Shown around the car as i only had "Basic" insurance. So took Lots or Photo's & Video's. (Been Stung before) 2 x Rims were damaged, scratches on car. Once i returned car, bloke was brilliant. Checked the video's & Photo's, agreed they was like that when i had the car & off i went. Brilliant Service on the Return Leg. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PARIS, FR - Reviewed by DOUGLAS - 18 August 2023

" Basically its the same comments "

" firstly the voucher stipulated that the office for collection was the car park where in fact the office had relocated to another office in the Gare du Nord station. the condition of the car was okay nut did have some major dents caused by other drivers. the staff member explained the drop off procedure s and sent information by e-mail. Security deposit of 1500 euros was paid and i was informed that this would be paid back into my account the day after the car was returned on the 14th but this still hasn't been completed as of the 18th "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 6

PARIS, FR - Reviewed by TREVOR - 14 August 2023

" All very good "

" Nicolas Humbert who served me was an exceptional member of staff, he is a credit to the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LINDSAY - 03 August 2023

" The only issues we had at CDG were because of the combined counter. We spoke to other customers and CDG has a reputation for poor car hire service it seems. "

" We had to go to the combined Hertz/Dollar/Thiffty counter then we had to wait an hour to pick up the car at CDG. The staff were off hand and not interested. We did not get the car we had ordered. The drop off at Orly was great. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by SHANE - 02 August 2023

" Will rent again "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PHILIP - 01 August 2023

" Auto Europe provides an excellent service. Europcar is normally very good, but I was extremely disappointed with the additional charges on this occasion. "

" Unable to drop-off car at lunchtime when the office was closed. No key drop-off box, in Nanterre as there is in most locations. Due to traffic conditions I was unable to refuel the vehicle before the office closed for lunch. The refuelling charge was reasonable, but the cost of the fuel was extortionate - €3.45 per litre. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 9

PARIS, FR - Reviewed by GEOFFREY - 16 July 2023

" The poor experiences outline above are not attributable to Auto Europe and in general terms I have been satisfied with previous rentals organised through AE. The deposit from my next previous hire from Hertz via AE was not returned into my account for 31 days - another reason for not hiring from Hertz! "

" The vehicle was booked for collection at 10.00 but was not available until 12.30hrs. This was a 9 hour business visit to France which was severely disrupted by the non-availability of the vehicle. The member of the counter staff who attended me was downright unpleasant and not at all helpful, seeming to delight in the inconvenience being caused to me. I shall NEVER hire from Hertz again! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

PARIS, FR - Reviewed by GORDON - 11 June 2023

" Smooth "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by AJIT - 20 May 2023

" Had no problem with the car. Drove very long . Only communications problem. Want more staff to assist pick up and drop "

" Brand new car. Vechile was ready. But there was 2 hours waiting on arrival for the long queue. And drop off no one to assist. Other things not a problem "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANDREW - 18 April 2023

" website is good and easy to update, but i felt there is a bit of miscommunication between you and the hire car on the booking. "

" purchased a hire via AutoEurope arriving there were confussed for about 3o mins as to electic cars. kept going away and phoneing, assume they were trying to get the 2 cars, original order was with full insurance and was told at the counter i needed more as no insurance was included, would not let me have the car without aditional cost well over the cost of the original hire. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ELAINE - 08 April 2023

" See above "

" Having paid upfront for hiring the car, the counter staff then tried to charge me extra for a booster seat and Satnav, neither of which I ordered or needed. Following this, there was the hard-sell to try to get me to purchase extra insurance. When we got a car, one of the seatbelts was faulty. I asked for a replacement car, which took about 30min to arrive "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by GRAHAM - 28 February 2023

" Friendly staff "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MICHAEL - 13 December 2022

" See 3 above. Car provided after 30 minute wait ran well. "

" The reserved car was not available upon arrival. I was offerred upgrades to inappropriate vehicles. Finally they "found" the right car which was very dirty inside and outside. In addition, water jug at counter had no cups. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PARIS, FR - Reviewed by ROBIN - 21 October 2022

" Poor experience with the rental company reflects badly on auto europe "

" Reception at pick up was tediously slow. There was barely visible uncatalogued damage which the receiver immediately queried when the vehicle was returned. This was an obvious act of extortion. Lucky I had photographed it when I got the car. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PARIS, FR - Reviewed by LAURENCE - 19 September 2022

" It would be fine if you got your deposit back as stated. "

" I paid a deposit on 4 Sept and it's still being held now. Can you please confirm why? "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANTHONY - 17 September 2022

" Again very efficient "

" Efficient staff but car hire cost (not just Budget) has rocketed. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEFAN - 06 September 2022

" Great! "

" Counter closed and new counter in parking lot, not ideal but ok. Staff friendly and process quick and easy. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by STEWART - 03 September 2022

" Staff member showed me small chip on front window. But could not explain what why he was showing it to me. I ask is every thing OK he said OK. And ask me to sign his ipad "

" All good apart from staff could not speak English "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by DAVID - 28 August 2022

" As at 3 above. "

" Very good. No waiting at pick up or return. Staff friendly and helpful. Car was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ASIF - 15 August 2022

" Overall experience was good! However, The Car wasn't clean! had many scratches all over and dents at rear. "

" Overall experience was good! However, The Car wasn't clean! had many scratches all over and dents at rear. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PARIS, FR - Reviewed by JOHN - 09 August 2022

" The pick-up experience was very poor as was the issue re the advice on the insurance and the significant additional cost. "

" Europcar took an eternity to get the car to us on pick up. They also said the insurance bought from Auto Europe was only basic cover with a large excess which was not what I had been told I had bought. I therefore bought nil excess insurance with Europcar. I would like this matter investigated as I believe I have suffered additional costs that shouldn't have been paid. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by IAIN - 02 August 2022

" Gernerally what I would expect with previous hire car experiences. Booked early so got a very good price! "

" Only three problems. 1. Collection was tedious 2. Car blocked in when went to collect 3. Told tank was full but only 3/4 - I missed that so I suppose it was my own fault Generally it was ok and about average for a hire car pick up. Drop off was great and efficient even at 7am "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by GAUTAM - 29 June 2022

" Comments above. "

" Very slow checkin to get the car. The car was dirty and scratched up. It is also very expensive these days to rent a car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PARIS, FR - Reviewed by MARCO - 17 June 2022

" I was allowed to book a car for hr 19:00 on your website, but the pick up office closed at the exact same time. I foudn the office closed and could not pick up the car that I have already paid. I have writte to your customer center, and I have not received any feedback yet. I am expecting a full refund "

" I was allowed to book a car for hr 19:00 on your website, but the pick up office closed at the exact same time. I foudn the office closed and could not pick up the car that I have already paid. I have writte to your customer center, and I have not received any feedback yet. I am expecting a full refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MARK - 24 April 2022

" Excellent "

" Excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by FREDERIC - 22 April 2022

" I had pre-paid my rental car in full, however Budget still charged me a few euros at the end of my rental period apparently due to the exchange rate.... Either it is fully pre-paid or it is not.... "

" I had pre-paid my rental car in full, however Budget still charged me a few euros at the end of my rental period apparently due to the exchange rate.... Either it is fully pre-paid or it is not.... "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PARIS, FR - Reviewed by SAMUEL - 21 April 2022

" Simple and easy "

" The first car they offered ran out of key battery so they had to give us a new car. No issue as we were not in a rush this time but if I was with another business partner this would have been difficult. The drop-off was ok but a little email saying that the counter is closed and were to drop the car key would be nice and reduce stress. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by HUGUES FABRICE - 02 February 2022

" Over all I would say my experience was just okay . Nothing that goes the extra miles regarding customer service "

" Did not have the booked car . Had to. Pay more just because the car allocated to me was an automatic. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by SAID - 01 February 2022

" Autoeurope is a good way to book. Been using it for years. "

" Didnt get the group vehicle I booked. I booked a compact car which stated on the voucher Peugeot 308 or similar. On the counter at pickup, for the compact category it stated Ford Focus or similar and I have been offered a Renault Clio, Opel (vauxhall) Corsa and a Citroën C3. When I asked why I have been told that they were part of the same group compact. I don't pretend to be more clever than anybody else but the size of a 308 and a Focus is definitely not the same than a Clio, Corsa and a C3. So in the future I won't choose Alamo if I have the choice. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PARIS, FR - Reviewed by RICHARD - 26 December 2021

" The return point is made harder to find because Avis and Hertz have put up signs directing their customers. Europcar customers need to drive the same way - it just isn't obvious (and at most other airports, they would be in different places). Could you either add a Europcar sign, or take down the Avis and Hertz signs, to just leave the generic "car hire return" sign? "

" I rented a car from Paris airport. It didn't have the (€3) window sticker needed to legally drive into Paris. This is insane! Why would you be trying to save €3? I even told the guy where I would be driving, and I still wasn't given a legal car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PARIS, FR - Reviewed by NIGEL - 31 October 2021

" Good value, could have been made easier/better with a little extra tech and effort. "

" Nice car but fault warning showing permanently re stop-start. Car not very clean inside. No condition report provided at pickup so I had to take photos in the rain and at drop off. Excessive charge for additional driver - I knew the cost beforehand but I don't like being ripped off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by IAN - 24 October 2021

" It's always trouble-free with AutoEurope "

" Perfectly good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by J.GEOFFREY - 20 September 2021

" Avis were a huge disappointment on this occasion - probably not AutoEurope's fault "

" I have not yet received an invoice/receipt for this hire. My bank details show that I have been charged an additional £81.27 for this hire over and above the £134.99 paid to Auto-Europe. The tank was not full of fuel although the dashboard gauge suggested that it was full - otherwise how could I spend €20 to fill up when I drove only 130K ? Pick-up and drop off at Terminal 2F was a very long way from Arrival/Departure at Terminal 2D - I was advised to drop off at Terminal 2D which I did within the 48 hours of the start of the hire. The lady on reception at Avis did not appear to know how to take money from a client to pay for insurance and so none was taken at the time! No doubt I would have had no cover if there had been a claim! I have hired from Avis on many previous occasions and am a Preferred customer - this was my worst experience with them so far "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PARIS, FR - Reviewed by DAVID - 05 September 2021

" Very good. I keep using your company and you never let me down. Please keep up the good work, nice to deal with a company like yours ! "

" Very good apart from car not being ready at pick-up. Otherwise, very satisfied. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by THEODORE - 03 August 2021

" already said my piece "

" At check in I was told my Credit Card was only a pre-Authorisation and I will have the option to use a different card at the check-out. I dropped the car, queued to get to the counter then I was told that my VISA card would not work "because we have received instructions from our Head Office". Apparently all "Fintech" cards (like Revolut, N26 and the likes) are to be refused, in total violation of French Monetary Code as well as Card Scheme Rules. Budget own T&Cs mention clearly they accept VISA Debit and Credit. I wasted a lot of time and eventually I was forced to pay with my UK card which then cost me additional charges due to "foreign transaction" = a very unfair practise from Budget which MUST change. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES - 03 June 2021

" car rental location give information flyers with vehicle details including the local petrol station that they send all clients to. In Rush hour traffic and unfamiliar with driving in Paris it was extremely frustrating to arrive at a petrol station that is no longer in business and on a 1 way road back to the drop off. when we tried to explain the situation regarding the out of business petrol station staff responded that they would fill the car for us at a price of 3.5 euro a litre. Even though they where the ones who had highlighted and sent us to this closed petrol station. eventually we arranged to return in the morning and take the car out again to fill up ourselves at our inconvenience but at more than half the price the retal location would have charged. Unprofessional and scheming to recommend a closed station to tourists especially when we were informed by another local garage that the station in question has been closed for months. an easy fix for them that i am sure causes many issues for the clients "

" car rental location give information flyers with vehicle details including the local petrol station that they send all clients to. In Rush hour traffic and unfamiliar with driving in Paris it was extremely frustrating to arrive at a petrol station that is no longer in business and on a 1 way road back to the drop off. when we tried to explain the situation regarding the out of business petrol station staff responded that they would fill the car for us at a price of 3.5 euro a litre. Even though they where the ones who had highlighted and sent us to this closed petrol station. eventually we arranged to return in the morning and take the car out again to fill up ourselves at our inconvenience but at more than half the price the retal location would have charged. Unprofessional and scheming to recommend a closed station to tourists especially when we were informed by another local garage that the station in question has been closed for months. an easy fix for them that i am sure causes many issues for the clients "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LYNDA JANE - 18 October 2020

" Counter staff were very friendly and helpful. "

" All very well, except signage abd directions for returning the vehicle to Paris CDG. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 05 October 2020

" Apart from bad pick-up experience, everything else was good. "

" Check in ok. I was told to wait 10 mins as the car was being cleaned. This took more than 1 hour and they swapped the car in the end. This was very annoying. Also, the car wasn't very clean inside but I was running late. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PARIS, FR - Reviewed by THEODORE - 25 August 2020

" See above "

" Due to COVID Air France changed our flights and we were 2 and half hours early at the Hertz Agency. They refused flat out to start the rental a bit earlier, and instead told us to 'go get some lunch'. We were a family with 3 small children, it was well over 30 degrees and everything was closed in the airport. Eventually I end up paying an extra day at Hertz for a ridiculous amount for 2 hours !!! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by TASEEF - 11 March 2020

" I was mis-sold an upgrade, taken €150 extra and am in talks to try and get this back. Would be nice to talk to someone about this. "

" I was mis-sold an upgrade, taken €150 extra and am in talks to try and get this back. Would be nice to talk to someone about this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by JOHN - 10 March 2020

" No nonsense .....no crazy damage inspections. Just a common sense check "

" Dry easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANDREW - 01 March 2020

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MARK - 13 February 2020

" Very impressed with how easy it was. Will definitely use again. "

" Absolutely fantastic service. Very easy. Would definitely recommend A+++ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ROB - 11 February 2020

" See above. "

" All was well until I returned the vehicle. There was a quick check and I was told by your agent that there had been some damage sustained at the rear under the bumper. I was not aware of this and am confident that I did not sustain this damage given I had only driven 45km to a private garage. I was shown the damage and asked if I had taken out cover. I said I did not. I took a look and can see a minor scratch but was difficult to see. I repeated that I did not damage the car and could not have seen the damage upon collection because it was dark. I asked to see a pre-collection photo and was advised there was only a check with no photo. I asked how I could challenge this as I was informed I would be charged €118 for damage I did not create. The agent went to speak to his manager and was gone for about 5 minutes. I was close to leaving as my flight was due in under an hour. The agent intimated to me that all was well and I did not owe anything. I asked why and he said that the damage was reported on 1 February before I collected it but the file had been deleted. I was made to feel guilty before anyone checked the previous damage report and it felt he was only interested in taken my money. This was the first bad experience I have had renting a vehicle from any company and I am far from impressed by your company's system of checks and left with a feeling that I was being ripped off for someone else's damage. In fact the speed in which your agent found the damage was the only impressive part of the experience, making me feel that it was planned or some kind of ruse to make people take out damage waiver cover next time they rent. Not what I expect from a global company and I will not be renting with you again. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PARIS, FR - Reviewed by NAAMAN - 08 February 2020

" The car that I received stank of cigarettes smoke. It was disgusting having to drive over 500 Km in the stink of old cigarettes. "

" The car that I received stank of cigarettes smoke. It was disgusting having to drive over 500 Km in the stink of old cigarettes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by ARMINDO - 22 January 2020

" I have been scammed By Hertz in Paris airport CDG "

" Renting from HERTZ at Paris CDG: BE AWARE OF THIS SCAM Unfortunately we did pick up the car in a dark car park alone and under the rain. Impossible to check all the small scratches on the vehicle. When we came back the airport an employee from Hertz check the car under a covered area lit up like a football stadium. He found a scratch in a wheel and charged me 100 euros for it. I am sure that it was not me because during my trip a did not approach any curb. After a long argument border line aggressive nothing was resolved and they took the money from my credit card. Proper Scam. Do not go to Hertz in CDG there is plenty of other professionals at Paris Airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LEANDRO AKIO - 11 January 2020

" I paid, discounted, and I did not cancel, and my car was not available, and do not want to return me my money. "

" I warned of my missed flight and arrived and my car was not available. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by FLORJAN - 08 January 2020

" Positive exsperience. "

" Car not completely clean. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by GEUMOK - 04 January 2020

" Customer file was opened on 24th Dec 2019. But my case has not solved yet. "

" Sixt is the only rent car company that doesn't look at internationally recognized documents and only insists on their regulations. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by FREDERIC - 30 December 2019

" N/A "

" Vehicle was not ready on time. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PARIS, FR - Reviewed by DANIEL - 20 December 2019

" There was quite a long wait to pick up the car. The operator tried to sell further insurance, which felt like a scam. We requested a Jeep, but where provided with a Nissan. I was told that the car was fully fuelled and if it wasn't returned in the same condition I would be charged. it wasn't fully fuelled. I informed the agent about this. when I returned it, it had more fuel than when I picked it up, yet I have still been charged £30. Not very happy! "

" There was quite a long wait to pick up the car. The operator tried to sell further insurance, which felt like a scam. We requested a Jeep, but where provided with a Nissan. I was told that the car was fully fuelled and if it wasn't returned in the same condition I would be charged. it wasn't fully fuelled. I informed the agent about this. when I returned it, it had more fuel than when I picked it up, yet I have still been charged £30. Not very happy! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by RICHARD - 18 December 2019

" Experience was great all round. Better signage/advice for exiting/entering car hire area at CDG would help. It wasn't very well signed for directions to leave the area, and it was difficult to understand lanes when very busy roads returning. "

" We booked last minute due to French Strikes and we expecting car hire to be difficult but it couldn't have been easier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by WILLIAM - 18 December 2019

" From start to finish the whole experience was excellent "

" Every aspect of the hire uh and the personnel relating to him was very very good. They made us feel very welcome and explained everything well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by EMMANUEL - 13 December 2019

" No problem with the vehicule, no surprise and nice people. The location in CDG was a bit hard to find, the "key machine" did not worked as expected, but thanks to the staff initiative the process was not painful. the car was clean, easy to find and the return quick and without issues. On the whole, it was a good experience. "

" No problem with the vehicule, no surprise and nice people. The location in CDG was a bit hard to find, the "key machine" did not worked as expected, but thanks to the staff initiative the process was not painful. the car was clean, easy to find and the return quick and without issues. On the whole, it was a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by CAROLINE - 12 December 2019

" Overall not great as it took me a long time to be in my car and gone "

" There was only one person ona Friday night at 7pm at the desk who was doing the check in and the desk, my car was not full in gas and also blocked in the parking. When I came back I gave back a full tank as I thought would be expected and I was told that you don't reimburse and should have given back to the same state - shocking! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PARIS, FR - Reviewed by WILLIAM - 28 November 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DEBRA - 27 November 2019

" The overall experience was wonderful. My only complaint is that we turned the car in a few days early,expecting a refund on the unused days. Because we has PREPAID the invoice we were told that we could not have a partial refund. Based on this experience I will never prepay again and will think twice before using Auto Europe. "

" Wonderful experience - the customer service people at both ends of the trip were very friendly and helpful. The car was new and immaculate when we picked it up. Very satisfied with Hertz. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GAEL - 20 November 2019

" Very pleased overall with rental. "

" Very pleased overall with rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IVAN - 11 November 2019

" Having a problem with a puncture we phone the uk no which was of no help at all "

" Having got a puncture 45mins after picking car up Sunday at 11 all the contact no's we were given were unavailable being in an area we didn't know with 2 young children in the rain we were not impressed the car was not ready to use until almost three o'clock on the Monday that was almost a day and a half wasted of a 5 day break it was only fixed then because we found the tyres at a different garage other wise we were told Wednesday "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 08 November 2019

" We have hired with you many times, without issue, but this hire experience with Avis was awful. It really started our trip off in a very stressful and unpleasant manner. Not Happy at All. "

" Terrible experience with Avis, never again, even Inter Hire are better, and thats really saying something. The check in was stressful, they stated the Auto Europe Insurance was no use, and that we were hiring a car WITHOUT INSURANCE, they said they had never heard of Auto Europe, and tried for nearly thirty minutes for us to spend an additional 150 euros for their own insurance, when we refused to accept it, the lady at the check in became awkward and not at all pleasant, we were made to sign additional insurance disclaimers from AVIS, my wife was most upset and could not understand why they claimed your insurance was invalid. Never again with Avis. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by ABDULRAHMAN - 07 November 2019

" The staff was kind but very slow in giving the car "

" The car was very good, but the process of taking the car from the counter was too slow as I took abou one hour and 35 minute to get the car. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by BERTILLE - 31 October 2019

" Too long to get the car "

" 1:20min waiting time get the car - lack of staff "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by FARIS - 14 October 2019

" I advise my fried to book through your company "

" Regard the money that they keep it as deposits the didn't return it all for me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 05 October 2019

" Pick up difficult to find "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by THOMAS - 02 October 2019

" . "

" Excellent, except the estate I ordered was not available and had to make do with a saloon. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by JOHN - 02 October 2019

" Again very good service from yourselves, would recommend. "

" Slow service on pickup "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PARIS, FR - Reviewed by DANIEL - 01 October 2019

" Great thanks "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 01 October 2019

" On drop off, there was only one staff member on the desk, three people were picking up hire cars and I was dropping off keys and needed to show petrol receipts etc, so a bit of a wait ! "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PARIS, FR - Reviewed by TERENCE - 01 October 2019

" Autoeurope were fine and documents were clear. Europcar turned out to be exploitative money grabbers just like many of of the lesser car hire companies. "

" Generally good but the whole hire was spoilt due to our being unable to find a petrol station on our 85km journey to the airport! We knew that we would have to pay a surcharge from your hire information but we shocked to be ruthlessly exploited by Europcar who not only charged a surcharge but charged the fuel at more than 2x the price at the pump. This was more than the whole weeks hire charge! Not the way to encourage client loyalty. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MARK - 24 September 2019

" When I contacted auto europe about the matter. I was told this was an everyday occurrence. I feel I should have been warned about this beforehand. "

" Had booked excess insurance cover when booking the car with auto europe. Girl on the Hertz counter Paris CDG repeatedly tried to sell it me again even though I showed her the auto europe booking print out. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LAI MEN - 18 September 2019

" Staff was helpful in helping me to get in touch with car rental company when my journey was delayed and the car rental office was uncontactable. "

" The rental car was a bit dirty on the inside and outside. Would have preferred the original booked Peugeot 2008 rather than mini suv version from opel as my elderly mother was struggling to climb in and get out of the car. Having dropped off the car keys before car rental office open in the morning (only open at 9am on Saturday) I wasn't sure if I will be sent a final bill confirmation like other car rental company that emailed me the same time when I returned the car in the past. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by MICHAEL - 18 September 2019

" Excess insurance expensive "

" Ok but would not release car without my own credit card. Eventually accepted debit card. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 8

PARIS, FR - Reviewed by CONNOR - 17 September 2019

" Auto Europe booking experience was fine but Hertz was terrible. "

" Very long wait for car, other people served ahead of me. When car arrived it was in poor condition. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PARIS, FR - Reviewed by KEVIN - 15 September 2019

" Autoeurope site works well. "

" Slow, unhelpful. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MILLENN - 09 September 2019

" Overall was totally satisfied "

" It was affordable,convenient and would be happy to reuse this service in the future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LOUISE - 31 August 2019

" As above "

" Having booked our rental online I expected to receive what I had booked in a timely manner. This didn't happen and our collection of a car we didn't particularly want took over an hour to secure. We have been charged twice for tax and apparently language barriers are to blame... the car we ended up with had not been cleaned and was filthy inside and out. On completion it is a miracle that we found where to drop the car off without incident as it felt like we were set up to fail in this. Definitely will not be using budget again "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PARIS, FR - Reviewed by DAVID - 29 August 2019

" Needed more counter staff "

" Had to wait 1 1/2 hours at the counter to collect van, far too long. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by EMILY - 28 August 2019

" See no.3. Awaiting a response from Budget re a refund as had over £100 taken from me that shouldn't and we are all furious. Worst experience ever had from hiring a car. "

" Have been charged £200 onto my card with no explanations of why. All charges are more than we were quoted. Check in was a complete shambles due to staff being distracted by another customer complaining about a theft and so all giving him the attention. I was told the money being taken off my card was deposit and not told any other charges except extra insurance £40 and upgrade £40 and addiitonal driver £9.17 per day. I have three witnesses that these were the amounts told to me but all the amounts taken were more plus extra charges not explained - and I haven't signed the optional extras box. Awaiting a response from Budget about a refund because this is an absolute outrage and will not let this happen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 28 August 2019

" Although it took 3 separate calls to customer service, we managed to finally get a concrete time we had to arrive by so they wouldn't give our car away because we were massively delayed. "

" All good, easy collection and easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LEE - 27 August 2019

" na "

" Queue to collect car was ridiculous,almost as long as the flight to paris and the car wasn't full of fuel which was noted when we collected it but then they have still charged us to fill it back up!! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PARIS, FR - Reviewed by JASON - 10 August 2019

" Excellent car and standard. "

" Very good overall service offering. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DANIEL - 08 August 2019

" No further comments to add "

" Semi-thorough check at pick-up, much more thorough check on return! TINY chip on windscreen presumably from stone on the road - did not happen when I was driving it. Windscreen not checked by staff at point of collection. Windscreen WAS checked on return and Alamo tried to leverage a 1500 Euro charge. I suspect you could replace all the windows on the car for that kind of money. Argued the point - walked away with 55 euros docked from my deposit. A fair charge for the damage if I had been responsible. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PARIS, FR - Reviewed by DAVID - 08 August 2019

" Everything was fine except for the cleanliness inside the car. "

" The issue I have is that the inside of the car was not clean. I did not raise this because I was in a rush. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by PADRAIG - 06 August 2019

" Excellent service at Gare Du Nord from Ramesh. Ramesh was excellent. He offered us a cold drink while he processed our order and was able to help use relax before we set out on our 5 hour journey out of Paris. Kevin at the pick up point was excellent. He set out sat nav and helped in everyway he could. Jedi at the drop off at CDG was welcoming, efficient and professional. Thank you all at Sixt Paris. We will hire from you again. "

" Excellent service at Gare Du Nord from Ramesh. Ramesh was excellent. He offered us a cold drink while he processed our order and was able to help use relax before we set out on our 5 hour journey out of Paris. Kevin at the pick up point was excellent. He set out sat nav and helped in everyway he could. Jedi at the drop off at CDG was welcoming, efficient and professional. Thank you all at Sixt Paris. We will hire from you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VAUGHAN - 02 August 2019

" Very good. "

" Very good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by LUISA - 01 August 2019

" I was bit worried, cos i did not get full cover, was too expensive. "

" Long queue, different car, expensive etc "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PARIS, FR - Reviewed by THOMAS - 31 July 2019

" I am a regular Auto Europe user and have always been very satisfied with their service. "

" The car had unrecorded damage which I had to point out to Sixt. Also, I had booked Peugeot 208 ("or similar") but got an Opel Corsa which seemed to me rather smaller. It turned out fine, though. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by ALISON - 31 July 2019

" Really smooth rental, no hidden extras. Would use again "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ROBERT - 28 July 2019

" Auto Europe. Sixt Paris were dishonest. "

" They lied anout the insurance and said they would do a special charge of 77 euro for full cover and then proceeded to charge 619 euro. I will be disputing this vharge. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PARIS, FR - Reviewed by JOSEPH - 21 July 2019

" See above "

" My only reservation with this rental lay with the inexperience of the counter staff which made collection of the vehicle quite long and tedious "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by RUI - 19 July 2019

" Worst rental car experience ever. "

" Couldn't cancel even given a call in advance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MICHAEL - 18 July 2019

" the auto europe experience was great and i will rent again later this year for next holiday (usually rent 3/4 times per year) "

" The car was good and customer service excellent especially by the returns desk I would hire via HERTZ again anytime (as I did for 20 years whilst on business) only issue is price (not via Auto Europe ) but they are expensive so often have to choose competitor via Auto Europe the other issue is the collection and delivery times most co's give a one hour leeway but Hertz are only 30 mins "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MELVYN - 17 July 2019

" Sixt tried fobbing me off with smaller car claiming it was in the same group. once the vehicle i ordered turned up luggage fitted no probs "

" tried to give me a smaller car claiming it was in the same group !!! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PARIS, FR - Reviewed by STUART - 17 July 2019

" I dont know the difference between the 2 companies sorry "

" Despite booking an estate car we were initially offered a car which wasn't large enough. Then we had to wait for over an hour for a large enough car to be brought to us. I was very unhappy about this - the correct car should have been ready for us. It meant we and our young children had to wait in the hot sun in a dangerous car park for far longer than necessary and I think this is very poor. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PATRICIA - 15 July 2019

" Great service, speedy pick and drop off "

" Good efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES - 12 July 2019

" Highly recommended "

" Great service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ADAM - 09 July 2019

" Shocking terrible experience. Staff had no idea what to do. No concern shown. Will never use your company again. "

" 4 hour delay when picking up car at Paris airport in temperatures over 30 and with 5 month old twins - completely unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ALAN - 26 June 2019

" As above "

" The staff were very helpful and efficient. We saw the same man at pick up and drop off. All I would say is that more signs and directions are needed at the airport to find the drop off point. We went round 4 times trying to find a way in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by JOHN - 22 June 2019

" A bit of a wait at check-in but overall satisfactory "

" Car was missing the rear window wiper which proved very difficult during rain. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by GLEN - 18 June 2019

" Alamo/Enterprise generally come out cheapest, but do not necessarily give the best service. "

" We did not receive the car we ordered, nor a similar car and there was no mention of this when we collected the car. the car was really too small for our purpose and with luggage we were very tight for space. We were offerred a dicount when we next book, when we returned the car and were asked about the experience, but no email has been received yet. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PARIS, FR - Reviewed by PHILIP - 05 June 2019

" Not sure how to guarantee correct car for future booking. "

" Car type that was booked was not available and we were downgraded to smaller vehicle (booked for 9 pax and were given car for 7 pax) "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PARIS, FR - Reviewed by NEIL - 21 May 2019

" No complaints , a new estate car with GPS , so very happy . "

" Very good service and excellent car . The collection experience was good . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARKUS - 08 May 2019

" PROS: Desk staff were friendly. CONS: Difficult to find rental office. Check out / check in was very confusing. Car was not clean. Car was horrible. "

" Fiat Panda is a horrible car. Poor fuel efficiency, uncomfortable, no power. 2nd time I've rented a Panda. Never again! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PARIS, FR - Reviewed by ERIC - 04 May 2019

" Smooth experience. "

" Overall experience: very good. Positive: The guy at counter at CDG airport was so effective I had my car in less than 5 minutes. Same thing at drop off. Negative: condition of the vehicle. Some broken things inside vehicle. Hard to find their office for drop off at CDG airport since they don't have a sign on the road. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PARIS, FR - Reviewed by MOHAMED ARAFAT - 28 April 2019

" top employees "

" excellent client service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANTHONY - 26 April 2019

" See above "

" Overall not bad, but on arrival at rental desk the Hertz employee claimed we had 'no insurance' with our policy. Turned out he was referring to the Excess insurance but claimed this was not the case. It took a call to Auto Europe to confirm the situation but could have cost me an extra €120. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NICHOLAS - 21 April 2019

" Be prepared to wait, even if you have booked a car they will give it to somebody who hasn't. You will then have to wait "

" Had run out of cars. I booked a car but it was given to somebody else. Has to wait 2 hours for a car. Staff said it was my problem not their's. Other cars were avail but I would have to pay extra "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LESLEY - 15 April 2019

" Car was good quality however expensive. "

" Had to pay more when picking up car which wasn't explained. Very pricey all in all. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by OLIVIER - 22 March 2019

" Not much to say, except that the voucher should explain how to get to the Sixt counter better, maybe with a map, as it is not located within the Gare du Nord but in a side street. "

" The counter staff at pick up was great, friendly, helpful and efficient, BUT the computer system froze and we had to wait 90 minutes before we could be given our car. We did not mind that much and took advantage of it to eat a sandwich, but it is definitely something that definitely something that needs improving. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CLAIRE - 05 March 2019

" As above "

" Poor car dirty and scratched Very expensive to add additional driver. Counter staff tried to charge for additional insurance even though I was fully insured. The deposit they took was much higher than the information given in the contract "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PARIS, FR - Reviewed by PESACH - 11 February 2019

" ccc "

" I was told clearly by the person at the desk in cdg that I could return the car before 22.00 and they would be open. After that time, I'd still be able to return the car, but with a 60 euro surcharge. When I got to the office at 21.50 it was closed with no sign of what to do. After the fourth call to Interrents number I was told to drop the key off at the Europcar desk. By this time I had already found the sign, conveniently placed at the end of the window at the side of the Interrent office, as opposed to next to the sign on one of the front doors, where the sign saying the office was closed was correctly placed. Of course, I returnrd the keys after 22.00, and don't have a clue about what I'm being charged, since I haven't had any communication from Intrerrent, despite the fact that more than three days have elapsed since I returned their car. Very shoddy work. Great price though. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SEAMUS JAMES - 17 January 2019

" Please get in contact about this unauthorised payment you took from my credit card! "

" Car was fine BUT WHY DID YOU TAKE A PAYMENT FOR £21.17 from my account on 25 of November without any notification when I returned car all was perfect including petrol refil. I am taking this up with my bank. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SALIM - 15 January 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MICHAEL - 13 January 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PETER - 10 January 2019

" No issues to report. "

" All very efficient. Paper-free rental as everything done online by staff and documents sent by email. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALAN - 10 January 2019

" All good from start to finish, thank you. "

" Upgraded to next class of vehicle by Budget. All good, it was however a manual and not an automatic as required but I did not make any issue of that as I drive a manual myself , no big deal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 05 January 2019

" hard to pick up and drop off, staff slow and unhelpful "

" we arrived to pick up the car at 915 on christmas eve when our booking was for 9pm and they were shut... we had to book an aiport hotel and get the car first thing on christmas day! similar thing happened at drop off and they were not friendly at all. shouldnt have had to pay the extra day. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PETER - 03 January 2019

" At present it's a 50 / 50 on auto Europe as after eight days we have not received a closure to our complaint about our experience outlined above. "

" We booked a Mégane and got a Corsa this of course meant the buggy only fitted with the boot cover up. We booked car seats and had to ask for it. Then we couldn't fit. Nor could inter rent staff who then went to assist another customer before closing up for the night without checking we were sorted. We had to get an alternative seat from Alamo. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by ANGELA - 26 December 2018

" Excellent price from Auto Europe and easy to book online. We also had great service from the people on the Hertz desk.. "

" Very friendly staff but not enough of them. We had a long wait at both pick-up and drop off. Not their fault. The boys were very helpful, efficient and friendly but they need more staff support. Pick up and return in the car park was a little confusing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES MUNGO - 16 December 2018

" This car hire went very smoothly with minimum delay. Good value "

" Merci pour une très bonne experience ! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by OLIVER - 14 December 2018

" no "

" Awful experience and overcharged "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

PARIS, FR - Reviewed by SIMON - 13 December 2018

" Great, thanks "

" Thank you to the staff who I encountered on pick up and drop off of vehicle, they where very polite and helpful, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LEIGH - 12 December 2018

" a bit unfair we had to pay for a full tank of petrol when we only used half "

" a bit unfair we had to pay for a full tank of petrol when we only used half "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JAMES - 09 December 2018

" Need to be clear upon booking on the extortionate deposits required from the third party companies "

" Information on the rental voucher stated that a deposit of €800 would be taken /blocked on a credit card , which is normal I know that, but upon arrival counter staff insisted that it was €800 plus €1200 so a total of €2000 of available credit needed on your credit card. If we purchased the company's own extortionate insurance then we wouldn't need to leave €2000 deposit ,even tho we have our own annual excess insurance the counter staff were not interested in this and refused to even look at it . Even so it should be made clear at the time of booking that you will need this huge deposit as it could of been an awful situation of turning up at night as we did with children and being unable to take the car as not enough credit available on a credit card , "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GAVIN - 07 December 2018

" Staff were friendly and courteous. My concern was feel short changed. It wasn't until I did sell the paperwork I was made aware of the vehicle not being the one booked. A liwer class was given. When I asked I was told it's in the other terminal and a I could wait. With kids and wanting to get on the road not ideal. I could/should have been offered discount. "

" Didn't get the class of car booked. Lower class provided- a small SUV as oppose to medium. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PARIS, FR - Reviewed by JOSEPH - 07 December 2018

" See above "

" I continue to be impressed by the efficiency of the National /Enterprise rental service and, when compared with other rental companies, their honesty! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MEHDI - 06 December 2018

" Super fast, lovely staff, nice car "

" Super fast, lovely staff, nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JONATHAN - 05 December 2018

" The car was dirty inside and out. The fuel was not full and the milage wrong on the forms. "

" The car was dirty inside and out. The fuel was not full and the milage wrong on the forms. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PARIS, FR - Reviewed by JAMES MUNGO - 03 December 2018

" Very pleased with the rental "

" A good and friendly experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by LISA - 24 November 2018

" N.A "

" This is my second time with Interrent. My first booking was great and so I chose to use the company again. Yet another easy experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by PAUL - 22 November 2018

" As above! "

" I required road side assistance in France, the contact number provided passed the call to multiple choice menu, in French! Several calls were made including numbers in the UK. Assistance was eventually provided and the engineer was very good, but overall it was an extremely stressful experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MARTINE - 21 November 2018

" The conditions of sale are unclear, particularly regarding the insurance excess and how it is paid back. There would be a penalty using the broker rather than buying the insurance from the car company. "

" The overall experience was good. There was a slight wait to pick the car up, but this probably cannot be changed. The environment, eg the hall, is rather unpleasant though.... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by JOHN - 18 November 2018

" See answers to Question 3 "

" It was disappointing that we had to pay a surcharge of E.51 to refuel the car. We dropped the car off after searching for about 40 minutes for a petrol station (only finding one that served lorries only). Your staff explained that there is no petrol station at CdG unless you arrive from Paris direction. As a refuel is inevitable it is considered unfair that we were not advised from the start of the journey how to refuel on the way back. My colleague left an iPad in the car only to find the next day when he returned that although the car had not been cleaned the iPad had been removed. It has not been returned to him. We were very impressed with your staff who stayed very late (well past mid-night) to issue the car to us after our flight had been delayed 9 hours. Finding the way to the return depot was a stressful nightmare. The sheet of photos was helpful. A sat-nave postcode would also have helped. The car was clean, tidy and all that we had expected. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PARIS, FR - Reviewed by YAZDI - 16 November 2018

" none "

" I have always had a good experience with Europcar/Keddy. Their staff are very courteous and helpful. They have a great selection of cars and always have the car you ordered available and if not upgrade you for free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JASON - 15 November 2018

" The above issue needs to be resolved. Otherwise the experience was OK. However I do think that Auto Europe need to have a proper mechanism in place to process and resolve these sorts of complaints. "

" I was charged 330 euros for a hairline scratch on one of the doors. I didn't cause the scratch but because it was so small I did not notice it on pick-up. Regardless there is no way such a small scratch would cost 330 euros to repair. Hertz - the company who provided the car - are operating a scam. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PARIS, FR - Reviewed by ARMINDO - 14 November 2018

" It is a ripp off! Because the company was close by the time that I arrived. It was impossible to make it happen. And the plane was not even Late "

" It was close. You sold me a car that was impossible to get by landing at 11pm! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by ALASTAIR - 12 November 2018

" See above. "

" Having booked the car well ahead and paid for extra insurance I did not expect to have to wait 30 minutes for the car to be ready AFTER I had completed all the paperwork at the CDG office. The member of staff I spoke to (Simon) was pleasant enough but seemed more focussed in selling me extra insurance which I reluctantly agreed to.......my fault probably as I did not fully understand what he was offering. I di howevr explain that I had a 4-5 hour drive ahead of me and as it was 18.00h I did not want or expect to wait for the car to be delivered. It shoud have been ready when I arrived at the desk "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MICHAEL - 11 November 2018

" good "

" plck up was v slow because computor was down. car was dirty outside. the overall service was good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by SHAUN - 05 November 2018

" Lovely staff very helpful "

" Great staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANCA - 31 October 2018

" X "

" All digitised Very quick, excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ASHLEY - 25 October 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by EWEN - 22 October 2018

" This was not the service I expected. We waited 1hour and 20min to get the car due to some system issue. The car we eventually got was not clean, had very little petrol and was not the car we were suppose to have. With 2 small children this was a nightmare and I would not book again. "

" This was not the service I expected. We waited 1hour and 20min to get the car due to some system issue. The car we eventually got was not clean, had very little petrol and was not the car we were suppose to have. With 2 small children this was a nightmare and I would not book again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PARIS, FR - Reviewed by STEVEN - 13 October 2018

" Aa "

" Interrent at Paris are a shambles, cars without keys and keys without cars, my car was dirty inside and out + it took around 45 minutes to actually get a car and leave!! "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by KENNETH - 06 October 2018

" Thought that budget were awful and should not be recommended "

" Thought that they were disorganised and the vehicle was noisy and obviously needed serviced. There was a constant rattle. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PARIS, FR - Reviewed by RAYMOND - 04 October 2018

" The experience was very positive apart from the car's condition "

" The car booked was not available and an upgraded vehicle was offered. This was acceptable but at the pick up point the car had not been washed and was very dirty at the front end where the car had picked up a huge number of dead insect marks . The staff member stated that the washing machinery had broken down but the staff should have hand-valeted the car instead. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PARIS, FR - Reviewed by LISA - 03 October 2018

" Overall, we are likely to use Internet again, now we know where the desk is ;-) The counter employee was great and helped me feel better about the experience after the confusion on location, mentioned above. I have used other providers through AutoEurope and this was my best experience so far - will use again. "

" The counter employee who helped us with our rental was great. Really efficient at his work, nice and genuine and created conversation with us; he was excellent. I would recommend better explanation of where to go with reservations - the paperwork stated 'Desk in Terminal 2D' but there is no desk there, we looked and asked. It seems the desk is the rental pick up / drop off office between 2D and (I think) 2C - this should be much clearer as all other companies have a desk in the tunnel connection but not Interrent, so we checked in 2D as stated on the paperwork It's not that clear. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by ROSS - 01 October 2018

" dealt with auto Europe many times before and first time I've been stung "

" got charged for extra insurance which was neither explained at time of pick up or highlighted as a charge Taken off the credit card deposit left so no way to challenge and get it back "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MICHAEL - 28 September 2018

" Easy use of site and overall service "

" Overall experience good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by FABRICE - 27 September 2018

" Good price "

" Counter staff was excellent! The best I ever met. The guy was really helpful and with good advice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IAN - 26 September 2018

" Superb, highly recommended, great value for money "

" Superb, highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANDREW - 25 September 2018

" I had two payments come out of my current account on 14 sept. Then further to that I have a pending payment on my credit card from the europcar in Paris which amounts to the payment that I covered for car hire already debited plus my insurance upgrade. Can you ensure that they do not take the payment for car hire that I already provided on 14th thank you. "

" fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEVEN - 24 September 2018

" Overall value for money would use the company again "

" The vehicle was dirty on outside .not sure if this is due to the hot summer and Paris has water restrictions. More counter staff would have been good on arrival one person handling customers is not enough when busy. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by SIMON - 21 September 2018

" Easy to use website but some info on the booking document such as location of car pick up point inaccurate "

" Hard to find, do NOThave a counter in the airport car rental hall, are utside in the car park. Damaged listed but not marked on paperwork, counter staff unhelpful. Return was easier but no reciept of proff car was return ed in OK condition offered or available upon request. Car was a bit tatty and high milage wich I mention becuase roadside assistance is not provided by interrent unless you pay extra I was told "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PARIS, FR - Reviewed by TINA - 19 September 2018

" We arrived at Paris CDG quite late, 10pm, but as we had arranged. The car for 6 people was not ready and still had to be cleaned. After waiting over half an hour, we had to ask for another car as we were driving to accommodation over an hour away where our guests had to stay up for us arriving. This alternative car was smaller and too small for 6 adults, especially as 2 of the adults were elderly and limited in movement. This car also had an almost empty tank of fuel. Returning to the desk to complain, we discovered that the original car was now ready so we took that. We left over an hour after arriving at the desk This is really poor service and we would expect some recompense for all the inconvenience this caused us "

" We arrived at Paris CDG quite late, 10pm, but as we had arranged. The car for 6 people was not ready and still had to be cleaned. After waiting over half an hour, we had to ask for another car as we were driving to accommodation over an hour away where our guests had to stay up for us arriving. This alternative car was smaller and too small for 6 adults, especially as 2 of the adults were elderly and limited in movement. This car also had an almost empty tank of fuel. Returning to the desk to complain, we discovered that the original car was now ready so we took that. We left over an hour after arriving at the desk This is really poor service and we would expect some recompense for all the inconvenience this caused us "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PARIS, FR - Reviewed by ETEX - 19 September 2018

" I called Auto Europe to cancel the order with Interrent and get a refund but Auto Europe insisted to find me a similar vehicle at the same price. They found a vehicle with Dollar and told me I have to wait few minutes to half an hour but Dollar made me wait 3 hours and they said this is the waiting time agreed with Auto Europe. After 3 hours Dollar charges me 160.97€ whereas the agreed price with Auto Europe was £76.16. I have shown them the voucher but they told me this commitment is with Auto Europe not with Dollar. I called Auto Europe but nobody answered the phone. Obviously at 9pm after about 4 hours of struggle I had no choice and I accepted their offer. I am very disappointed with Auto Europe as they did not respect the contract we agreed, I consider the over cost I have paid must be refunded by Auto Europe. Not only the first car booked was not reliable but nor was the second one and on top of that the cost was about twice the agreed amount. "

" The vehicle was not available at the agreed time and they could not even tell when it would be, the agent was rude saying I do not have a contract with him I only have a contract with AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MICHAEL - 11 September 2018

" Good website for finding competitive prices. Excess cover for a short hire was reasonable but the differences between three insurance levels / three prices is not clear. "