AUTO EUROPE SALZBURG, AUSTRIA Car Rental Reviews

SALZBURG, AT - Reviewed by KEVIN - 29 July 2025

" I needed to chang some details of booking after payment and they were brilliant "

" Long story but hire car broke down as I reversed out of bay at airport and locked our luggage in the boot...the guys sorted us out with a better car in about 30mins which was great ...new car was a 10/10 , I put 6 for first car as it was dirty and also broken but I suspect a mix up meant we had wrong car anyway. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by IAN - 15 July 2025

" Good value compared to other car hire companies operating from Salzburg Airport. Easy booking on website "

" The vehicle was in excellent condition, clean and convenient size for our needs. Easy to drive and overall perfect for our trip. The Mega Drive counter staff were polite and efficient. Some clearer instructions or map of the location of the entrance of the airport car park for returning the car would have been appreciated. I was somewhat annoyed to be charged an additional EUR 44.46 local charges by the counter staff, especially for "early pick-up". In estimating the pick up time I had allowed plenty of time for us to transit through Salzburg Airport so we would not be late for pick up. In the event our flight was on time and we had no delays at border control and were 40 mins early arriving at Mega-Drive for 15:30 pick up. I was unhappy at being charged early pick up fee of Euros 15 when the car was clearly ready for us to drive away. A further unexpected charge of Euros 16,67 was applied for us to cross (briefly) into Germany for our onward journey to our Austrian destination. These charges, together with expected airport fees of EUR 5,38, added 17% to the car hire cost, hence my grumble. Apart from this I would recommend MegaDrive to a friend, with a warning about likelihood of additional fees to be paid on top of agreed rental fee. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TIM - 13 July 2025

" As above "

" All went well according to plan, hiring a car at Salzburg Airport was a joy by comparison to other very busy airports "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 10 July 2025

" Very easy and quick pick up and drop off. Our car was upgraded and very good. "

" Very easy and quick pick up and drop off. Our car was upgraded and very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 06 July 2025

" Easy booking with autoeurope as usual "

" Great car even came with sat nav "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by VINCENT - 04 July 2025

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 24 June 2025

" didn't take long to get the keys, nice clean car perfect "

" 1st time Avis many times with auto europe. very pleasing experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DOUGLAS - 06 June 2025

" Fast, efficient, pleasant, good vehicle "

" First time with Megadrive. Very efficient and pleasant staff. I will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by WESLEY - 03 June 2025

" I've had good experiences with autoeurope "

" The lady who greeted us was rude, had very poor customer service skills, was rude to other customers, asked me for a larger deposit than agreed on the voucher, charged me a fee which I later learned was a cleaning deposit which wasn't explained to me until I returned to drop the car off. The man I dropped the car off with was slightly better but still rude to myself and other customers. Their rating on here is a 6 or so, on google is 1.4 "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by ADRIAN - 21 May 2025

" Use AutoEurope regularly, saving money, in general smooth process and rental companies you can rely on. This does not hold true for Dryyve, unfortunately I did not have time to look at reviews before trip, would have picked up the many negative concerns, feedback on likes of TrustPilot - AVOID "

" First off they were pushy about taking out there insurance, they were disappointed when I showed them I had my own excess insurance. Then they asked for my International Drivers License (IDP), admittedly it is in very fine print, I hire cars frequently worldwide, especially EU, all car hires have this fine print, yet no one has asked before - Czechia, France, Italy, Spain etc. After coming home I checked UK GOV website it has a list of countries where IDP would be applicable (No EU countries is it required), a IDP is effectively a readable translation of your drivers license, funny enough my UK license is in English.
As the Car hire was away from airport, I wanted to cut my losses and leave as they wouldn't let me take car without paying 29EUR per day, turns out it was there excess insurance which they tried selling me earlier, they had me over a barrel,
Since being back in UK I was very suspicious of any costs from DRYYVE as my Credit card had 500EUR hold, what a surprise 3 days later 39EUR cleaning fee, car was fairly clean, perhaps some footwell footprints, scam scam scam
.
Avoid these guys if you have other options, they are cheap for a reason, they will fleece you some how, not worth worrying about when you're trying to enjoy your holiday.

I'm expecting there usual response on IDP, cleaning fee. There are many negative reviews, which refer to there dishonest practices, definitely a common theme. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by JAMES - 12 May 2025

" SHould display prominent information about international driving permit to UK license holders. I was completely unaware of this requirement and had to pay a large additional fee for fully comprehensive cover at point of rental. "

" Many additional fees. No shuttle service from airport (had to pay a taxi ourselves). No signs at airport. No phone line we could find. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 07 May 2025

" highly recommended "

" very smooth and efficient with key handover superfast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEPHEN - 06 May 2025

" Other than the above complaint , everything else was good. "

" The pricing and staff were very good. But the car itself wasn't. There was a very strong smell of smoke inside even though there was a non smoking sign on the dashboard. They did offer to change it , but unfortunately we didn't have time to wait. Even after a month of leaving windows and doors open when we could and spraying with fabreze the car was still smelly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by BRANKO - 21 April 2025

" a very good experience "

" we had a very good experience with EuropeCar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIC - 12 April 2025

" All fine. "

" Bit of a wait to pick up the car -- only one agent and several customers. Also directions where to find the car could have been more clear. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SCOTT - 01 April 2025

" I use car rental companies in Austria almost twice a month, and have been doing so for over fifteen years! The only positive thing I can say about Dryyve is that the car was clean and the chap that inspected the car, upon return, was polite. However, during this particular trip to Austria, I found myself having to extend my stay. I needed to extend the car hire for a further four days, I emailed Dryyve via their email address on their contract form. I was directed to a WhatsApp chat. I sent several messages but all messages were read but ignored. I tried calling many times on both numbers provided, but again, no response, so I ended up booking again through the broker. When I returned the car for the changeover, I asked the lady at the desk about their lack of customer service. I told her I had tried to make contact many times. Her response was apathetic, she was extremely rude, she told me that I should have emailed customer service. Which I replied I had and was given a WhatsApp number. I tried to show her the messages but she had no interest in looking. To try and lighten the situation, I said I would be happy to keep the same car, to save on them having to clean an extra vehicle. Eventually she agreed, my car was inspected and a second contract was issued. I just couldn't believe my eyes when I received an invoice for cleaning! We always learn by our mistakes; I definitely won't be using Dryyve car hire again! "

" Dryyve Rental Car hire in Austria - Do not be fooled by the initial low cost - they will charge you for absolutely everything, and more! The following charges were made to my credit card during and after the rental period - 1. Green sticker for motorway (all hired cars in Austria normally have this by default.) 2x 12euros 2. Cleaning the car upon return. 25euros. (In 20 years of hiring cars in Austria, I have never seen such a charge, the car had a little dirt in the drivers footwell and the boot, where ski-boots had been transported) 3. Ten-day Toll/Vignette sticker (10.33euros) 4. Border crossing with Germany from Austria (99euros) 5. Second charge for Border crossing (99euros) All in all, on top of the original cost of car hire, I had to pay an additional 257.33euros of hidden costs. I have had to cancel my credit card in case they make any further transactions. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LYSAN - 26 March 2025

" Quick and efficient service. Seamless pick up and drop off as usual. Would use again. "

" As usual, efficient service and good quality vehicles with a much appreciated upgrade. Just one comment, normally with other hire companies we can drive via Germany to get to Zell am See with no extra charge but this time we were charged extra. Otherwise no issues whatsoever. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ASHLEY - 26 March 2025

" As Above "

" Very efficient process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEVEN - 26 March 2025

" If I were you, I would not be associated to this company. They will drag you down to there level of a snakes belly. "

" They are corrupt sharks! They are one of the worst car hire companies I have ever come across. So dishonest. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by MARK - 25 March 2025

" I have reached out to Auto Europe about my recent very poor experience, but as yet, they have not responded! "

" Dryyve has provided the worst rental service that I have ever experienced in over 30years of renting vehicles. Even though their own website states that an IDP or locally accepted license is accepted. I was charged for additional insurance as I didn't have an IDP. Even thought the UK and Austrian gov state that an IDP is not required as a UK photo license is accepted. Furthermore, Dryyve's own website has contradictory information about IDP requirements. Simple advice....avoid this company or be scammed for additional charges! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 23 March 2025

" See 3 "

" I regularly hire abroad and this was my worst experience. They insisted on an international driving licence or their extra insurance which cost Some 150eu. A con and I have NEVER experienced that before despite some 3-4 European hires a year - including with a sister company in Scicily. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BRYAN - 20 March 2025

" If Auto Europe are using suppliers like Dryvve, then I would tell everybody to avoid them as well. "

" Charged for cleaning, which on reading reviews happens to everybody. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by ABHIJEET - 19 March 2025

" Excellent "

" I think the condition of the car was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SVETLIN - 19 March 2025

" Not satisfied "

" They charged me a cleaning fee of 25 euro. The car has nothing dirty in it when I returned it. So I assume that they are charging cleaning fee everyone "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 18 March 2025

" Excellent. Questions 2 and 4 were only 7 as I don't usually make recommendations "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 17 March 2025

" .. "

" .. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ADAM - 17 March 2025

" Nothing more to add. "

" Generally very good and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 14 March 2025

" Terrible rude counter staff who took an eternity to book each customer in "

" Worst car rental experience ever, start with a low cost online then when you arrive to collect the car I was told I needed a International Drivers Permit which you would sell me for €30 per day or online for around €60 which took about an hour to arrange, then when returning the car I was hit with a cleaning fee for having footprints on the mats, I was staying in a hotel so not sure how you expected me to clean these, when I challenged this I was told you operate a clean to clean policy, which was strange as we didn't clean these outside either but this wasn't challenged. A few days later you hit me with a €99 charge for crossing a border. Absolutely ridiculous "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by RAYMOND - 12 March 2025

" Unfair that this is not an open transparent service. Feels like they have you over a barrel and once you've left the country there is very little you can do to prove your case. Car hire is the most stressful part of any holiday. This company reflects badly on auto Europe and so I may use a different company in future. "

" I was made to take insurance at €29 per day as I had no IDP. Although when I looked into this I didn't need an IDP. This just seemed to be a DRYYVE policy. Also after returning the car in pristine condition they sent a photo of the drivers mat which looked dusty and added a cleaning fee to my invoice. The photo was not how I had left the car as I had shook out all the mats. I suspect their operative who got in to check the fuel had been topped up had left the car in this condition. It wasn't me. I tried to resolve it with DRYYVE but they were not prepared to take my explanation. I will never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 11 March 2025

" Easy to find reasonably priced car, no problems. "

" Efficient and friendly staff, very quick pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DONALD JOHN - 11 March 2025

" See above comment - you know your clients' locations from the booking details - you need to give a much more prominent warning. I won't use you sgain "

" I had to pay €29 a day because I didn't have an international driver's permit. I understand that it was my omission but charging over €200 for something that costs £5.50 in the UK is a complete rip off. I think that when you know someone is UK based you need to make a bigger deal of having the driving permit. There were 4 other people in dryve at the same time as me with the same issue "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 11 March 2025

" Having used your services many times this was the worst with the overall cost being 4 times the advertised price. "

" Waited over 1 hour to get served then told be had to purchase an International driving permit before they would release the vehicle. This cost £75 and took a further hour to download. We were then charged a motorway fee costing another £10. On my return they confirmed the car was all good then without authority or permission charged a cleaning fee of £25. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DEREK - 05 March 2025

" Auto Europe always come out tops for searching the best car hire deals. Always helpful customer services if an issue. "

" Thrifty alwayst provides good clean reliable cars. Check in desk at Salzburg always staffed with friendly helpful staff who speak excellent English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NICOLAE - 03 March 2025

" Good vehicle "

" MegaDrive has been quick and easy. No time waste "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CLAIRE - 28 February 2025

" Never had a problem before but this time was shocking . After reading all the awful reviews about Dryyve I'm shocked you allow them on your platform "

" Awful company rude counter staff. No mention of cleaning the car before handing it back yet charged for it! Not allowed to read their paperwork just told to sign for the car. Not manual like I requested and not the car band we booked "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by MICHAEL - 19 February 2025

" Very satisfied thanks "

" Agent was pleasant & very helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by AMY - 17 February 2025

" We have used auto Europe before with positive experience but we were totally blinded by extra fees with dryvve "

" Massive fees hidden at time of purchase despite having both visa and mastercard "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by ADRIAN - 15 February 2025

" As ever a smooth booking process. "

" Very efficient pickup and dropoff process. The counter staff were very friendly and helpful. No queue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KENNETH NIGEL - 11 February 2025

" Autoeurope are great We have used them many times. This is the first time there has been an issue with a car which was substandard "

" The car was a VW golf estate It was very very dirty inside and out when we picked it up - so much so , that I had to use wipes to clean the steering wheel and dashboard It then leaked oil all over the driveway . We contacted Buchbinder and we had to return car to airport - a morning out of our holiday plus trying to clean oil off the driveway "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by PHILIP - 11 February 2025

" To be better informed of the conditions when booking with Dryyve would have been helpful. Yes, having to pay for a vignette was stated on the rental voucher but it was not clear at the booking stage. As for the cleaning contract we feel conned. We hope Auto Europe will make this clear for other renters. At least our 'Black Friday' deal made up for this experience. "

" Three negative experiences; 1) the transfer to and from airport, although quick and efficient, was in grubby taxis. 2) vignette for motorway not included. 3) on collecting the car we were told there was a contract to return the car clean. When we finally did return the car we were then told that it was expected that we use the adjacent car cleaning business for exterior and interior clean. We were surcharged 29 euros as we hadn't done this. Never before had we experienced this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 11 February 2025

" See above "

" Quick efficient service at the desk from friendly staff Car was not the cleanest on the outside. Inside was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by BRYN - 04 February 2025

" Everything was fine, have used Auto Europe before, no problems encountered. "

" Everything was good. I did enquire about upgrading my car, but they had nothing available due to being very busy. The car we had was fine, I was quite surprised to see that it had over 50K km on the clock, most hire cars I have had have been quite new. However the car went fine, no problems encountered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by KARENNA - 04 February 2025

" Booking the car was very easy and prices were great. "

" Everything with the car was just fine, but when we went to pick up the car there were no employees at the check in counter for 45 minutes, even though we were well within opening times. We called the number multiple times and the Megadrive help line couldn't get in touch with the employees either. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 28 January 2025

" Generally seem to be slightly cheaper than others. "

" The car was old but fine. It wasn't that clean when picked up but ok. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by WAYNE - 25 January 2025

" Autoeurope - why do you allow this rip-off affiliate to damage your reputation? It's clearly illegal. I have no problem with any of your other affiliates like MegaDrive etc. and rent from them regularly. I request a refund of the EUR 401.69 hidden charges or a credit of this amount for use with one of you other affiliates this year please. "

" I really wish I'd read the terrible reviews on trustpilot before being suckered by apparently the low rental price which escalated to 3x the original price after a catalogue of hidden charges at the pickup kiosk. A UK driving licence is perfectly legal in Austria according to the UK government without an International Driving Permit (IDP) (search: gov.uk driving-abroad international-driving-permit) - Not according to Dryyve!!! They require an IDP, but you only discover this at the rental pickup kiosk. The contract you are given at the rental desk states "you may be required to present an IDP if your licence was issued outside the EU or it is not in Latin characters." It's clearly not a legal requirement for UK licensees as there is an government level agreement specifying the continued equivalence of UK driving Licenses in Austria. No Autoeurope, Brexit does not annul this agreement as you told me on the phone when I complained. If you missed this post contract stipulation, (maybe because you didn't expect to be conned by an Autoeurope affiliate) don't worry, your "dodgy UK driving licence" can easily be made legal for an extra EUR 29 per day with Dryyve's "lazy pack" insurance. This SCAM TRIPLED THE COST of my rental!!! Add to that the cost of the Austrian road tax vignette of EUR 24 which all other rental companies include up front but but Dryyve hides this charge too until you are at their pickup kiosk - I'm happy to pay this but please, show it up front before people book. Add to that the free shuttle taxi "organised" by Dryyve that is not free if you have luggage - EUR 5 per bag. Then we were asked to queue outside their carpark kiosk in the cold and watch through the glass as other renters endure their own Dryyve rip-off experience. The couple ahead of us were caught too and decided to cancel their rental and pay EUR150 for a taxi to their destination instead, the family behind us were also caught and reluctantly paid the hidden charges, as did we. I suspect they keep customers outside so they can separate them making them easier to scam. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by GRAEME - 22 January 2025

" Not happy with unexplained Europcar charges "

" Car was filthy when we picked it up, clearly not been washed. Paid extra for an additional driver at the desk but an extra 50 Euros has been added without me being told why. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by RICHARD - 21 January 2025

" Autoeurope displays options in a clear manner so can filter. Info on ski racks from AE was not unto date! "

" Quick and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 15 January 2025

" Efficient. Very smooth pick up and return. "

" Polite and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TOMAS - 14 January 2025

" read the above "

" Got charged for retuning the car with dust on it, not clear in terms on the website of the hidden charge, also the need for you to fill the car 3/8 full is another headache to calculate how much petrol you need to fill up to ensure you don't leave more then you need, ended up leaving 6/8 full tank "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 14 January 2025

" No problems "

" No problems "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by JOSEPH - 09 January 2025

" Very disappointing that what was sold under contract, was changed via your supplier as there seems to be some disconnect here. "

" When we booked our Hire Car via Auto Europe the purchase / booking included Local Taxes Contract Fee Winterization Fee Road Tax However, when we collected the car via SIXT, they subsequently sent us a new invoice which included charges for: Local Taxes €121.41 Contract Fee €8.39 Winterization Fee €18 Road Tax €35.36 Further, as they have my Credit Card details they will be drawing these sums automatically. In addition, our contract said Mileage was unlimited but the new invoice stated we only had 504 miles included! When returning the vehicle, there is no handover but only the option to deposit keys in a box, thus we were then told our vehicle had a scratch, which was not the case. I will be writing to you (Auto Europe) to complain about this as was is being sold is not reflected on the ground and arguable is a breach of contract. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by MICHAEL - 08 January 2025

" The car over all was good. "

" The car was slightly dirty on the out side ( the car washer had broken) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by JONATHAN - 07 January 2025

" Very good service as usual "

" The pickup arrangements were excellent - the member of staff was very efficient and helpful "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by STEPHEN - 06 January 2025

" Very good vehicle no long waits and confirmed vehicle all in good order within 1 hr of return "

" Friendly and efficient staff at the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK - 05 January 2025

" Only problem with AutoEurope is that they keep insisting that UK driving licences will holders require an International Drining Permit which is not true. "

" Good experience and reasonable price this time, but usually find them too expensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 31 December 2024

" See above "

" Did you get my note about the drivers side lock? I believe VW a have changed their grease / lubricant used on the door locking mechanism to an environmentally friendly version . It freezes at -3 meaning the car cannot be locked until the engine has been run for 10/20 minutes to warm the inside of the car. This was not ideal up in Saalbach in the mountains where it was -7. It was very inconvenient having to do this every day . We actually wasted a few hours contacting you and your engineers trying to fix it which was time wasted on our holiday. As well as time each day heating the car and wasting fuel. I'd suggest that you do not send any more Golfs to the mountains in winter. The guy behind me handing his car back had the same problem but with his rear doors , again a Golf. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by VASILE FLORIN - 31 December 2024

" Nvgnn "

" ? "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 27 December 2024

" See above. "

" Budget is owned by AVIS. As publicised in the UK press, when collecting the car, they try to "upsell" you insurance, even though I purchased it via Auto Europe, plus an additional charge for entering into Germany (100 Euros) from Austria. I requested an invoice, which they said they would send to my email address, but this has not yet been received. I called Customer Services, (Sandra) at 12.30 27/12/24 to query this, and was advised to upload a copy of the proof of payment on your website. So, not exactly helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TIM - 17 December 2024

" Buchbinder are the best company I've rented a car from. Having used all the rest (see my history). I can honesty say they have always been amazing. "

" Not happy that the number autoeurope provided for buchbinder on the confirmation document was incorrect. Our flight was cancelled and we were unable to let the staff on the counter know we were running late. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by FERLIN - 26 October 2024

" Smooth collection and return "

" Smooth collection and return and a lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALEX - 26 October 2024

" Always happy to use Auto Europe. "

" All was fine, thank you. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 13 October 2024

" See above....opening hours too limited and therefore risky. "

" Only problem is office shuts at 1630 so impossible to use if a later flight or if flights are delayed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by CHARLES - 05 October 2024

" Excellent "

" Excellent from every aspect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IRIT - 04 October 2024

" Apart from the thing I mentioned everything was fine "

" The only thing that bothered me was that there was nothing to guide us on how to use a car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KEVIN - 04 October 2024

" We have been happy with Auto Europe in the past as we travel a lot and use rental cars all the time, but we would not recommend Megadrive at Salzburg Airport at all. "

" We returned the vehicle to the car rental company and it was checked and found to be all fine. Then 3 days later the company contacted us to say that there was damage to one of the tyres and they included a photo. We did not have any incident where this damage could have happened and we told them this in an email. But on checking our bank statement a couple of weeks later we discovered that the amount of GBP715 had been debited presumably for this damage. There had been no further contact about the damage since we emailed them so we were surprised to see that this amount had been taken from our depsosit. Now that we have returned home and have time to look into it we are trying to make a claim on our rental car excess insurance, but we are not happy with how this situation was handled. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 01 October 2024

" Having the car was wonderful as we were able go places outside the city of Salzburg. The car was very comfortable and easy to drive. I would certainly hire a car again as it gives you a certain of freedom. Budget you were excellent. Many thanks. "

" We had very good experience with Budget, receptionist was very friendly and welcoming. The picking up and returning of the vehicle was very smooth. We enjoyed the car a very smooth and comfortable ride. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JONATHAN - 30 September 2024

" Website is easy to use. "

" Car was not the estate I had booked. VW Golf had significant paintwork damage down one side. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

SALZBURG, AT - Reviewed by HUGH - 29 September 2024

" Very happy smooth rental. "

" Very easy collection, helpful staff and super quick efficient drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 24 September 2024

" Very good experience "

" I got an older vehicle and not of the type I'd selected. I ordered an Astra estate, but got a Citroen c4. Inside, it lacked for cleanliness,otherwise it was OK. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by ANDREW - 19 September 2024

" Very easy to book and good prices. I only use Auto Europe as I've never been disappointed. "

" I have had many hire cars with Megadrive and alway found them to be very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PHILIP - 13 September 2024

" Excellent service. Very friendly staff. Clean car Perfect "

" Excellent service. Only problem was at drop off- very confusing to find the drop off zone at Salzburg airport. Brightly coloured signage would help "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTINE - 13 September 2024

" Always have a good experience otherwise "

" Hi I am a frequent flyer and always rent my car at Salzburg airport. It took me nearly 2 hours to get my rented car from dryvvve as I had to get a taxi to get to the rental office and then had to wait for someone to come. The representative Jasmin was lovely though. I hire a car for convenience and this was not the case . "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by PHILIP - 21 August 2024

" a "

" We have received no receipt, emaol or otherwise. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by FRANKLYN - 19 August 2024

" good value "

" helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARCUS - 18 August 2024

" The second time I've been with Auto Europe and then found better deals after. It's a pity because other times I've been very lucky. Never enjoy feeling overcharged though. "

" Always use Megadrive in Salzburg. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DANIEL - 09 August 2024

" Very easy and efficient. Well done. "

" Excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 05 August 2024

" Easy to collect and drop off car "

" Efficient service from reception staff, p.us a brand new vehicle, much better than I expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEPHEN - 31 July 2024

" I have a problem with the information received from auto Europe regarding 'cross border charges'. I am extremely unhappy with the charge of £133 made by Thrifty for 7 days border crossing. I have not received a reply to my email of 22 July. Your quotation and subsequent online booking terms and conditions of 1 July contain no information within the travel restrictions section on any potential or actual cross border charges. This was misleading. This information is essential to have before choosing the hire, particularly since car hire in the Austrian Tirol makes travel into Germany almost a certainty. Your site information provided on International Car Rental Travel Fees states "border crossings in Western Europe are relatively easy, traveling between countries is almost always permitted free of charge." is misleading. As Thrifty subsequently charged for border crossing this information should have appeared in the quotation and booking terms. It does not and I have screen shots which show this. This inclusion would have informed my choice of hire company. The booking confirmation does show a gps included to be paid locally which was actually included in the hire. Equally misleading is the voucher terms regarding the responsibility of hirers for local toll stickers. Toll stickers were provided by the hirer but the information was not included in the 'Rental Includes' section of the voucher. Your reply of 22 July from reservations said "the information about travelling to other countries was included in the terms and conditions you accepted" but this contained other general either misleading or non applicable information. Information on cross border charges did not appear in the rental exclusions section of the hire voucher. In summary, customers can not rely on your hire quotations or confirmation to carry all of the necessary information to make an informed judgement on which car hire to use. That information might only be obvious at the point of collecting a vehicle which is far too late. I await your reply before reviewing how to proceed. "

" I have a problem with the information received from auto Europe regarding 'cross border charges'. I am extremely unhappy with the charge of £133 made by Thrifty for 7 days border crossing. I have not received a reply to my email of 22 and 29 July. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by RAYMOND - 23 July 2024

" Great car at a good price. "

" Had a free upgrade. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 16 July 2024

" You need to make sure that all instructions and terms and conditions of the rental company are passed through to the hirer. We were missing vital information that led to a fraught pick up and exposed us to significant additonal charges from the car hire company. "

" Complicated pickup procedure and lots of hidden costs (extra insurance, cross border fees). We were made to feel like we had done something wrong because we had used a broker. Unusual customer service experience. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by TERENCE - 03 July 2024

" As above the condition of the car was the main issue. The car itself was a high mileage one but performance was fine. It's always a worry with car rentals over the condition of the vehicle on return but the dent and scratch were clearly visible at the start. It delayed us by an hour and soured the start of our holiday. "

" We noticed a big dent and scratch on the car which was not notified on the condition of vehicle form. We went back to reception to report this and asked for an inspection only to be told to photograph it. This is not easy in Salzburg rental car underground parking. Drop off staff were ok. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by IAN - 02 July 2024

" Excellent. Going to phone you because the counter girl said I didn't have fully comp insurance but I thought I paid extra for it! "

" First rate. Gave me a hybrid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JEFFREY - 29 June 2024

" Very good "

" Very easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GERTRAUD - 26 June 2024

" We picked up the car at Salzburg Airport, the representative was polite, courteous and efficient. We got an upgrade car with only 7 km on it. But all was just perfect , from Booking to dropping it off. "

" Buchbinder are the best!! Shame they are so expensive in Vienna. But compared to Dryve they are like day and night. Absolutely fantastic. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PHILIP - 20 June 2024

" The vehicle was very clean and in excellent condition. The pick up and drop off was very efficient and we would strongly recommend Auto Europe "

" The vehicle exceeded expectations. It was almost new with very low mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DEREK - 17 June 2024

" Very prompt and friendly service "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BRIAN - 15 June 2024

" Excellent "

" Excellent website. Kept informed by email. Great car. Deposit released immediately on return Very pleased and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GREG - 09 June 2024

" Auto Europe always seems the cheapest and easiest way to book car rental. "

" Customer service for us and for other customers was poor "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 21 May 2024

" Everything except check in experience fine but felt sceptical about their operation after pick up. "

" On a collection counter staff provided Volkswagen polo (their smallest car) l pointed out on you documents I had paid for an upgrade he then said he would give me a "free" upgrade! Then tried to sell me extra insurance until I pointed out I had paid insurance premium on booking. Had feeling of attempted scam going on. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NEIL - 21 April 2024

" There are 2 points relating to the information in the voucher: 1. It states that the rental does not include local tolls/stickers etc. In Austria a vignette is required so the implication is that this would have to be purchased. I phoned the helpline to enquire about this and spoke to a very assertive gentleman who insisted that I would have to pay the tolls locally - ie he simply reiterated what was stated on the voucher. When I collected the car I was informed that the vignette was included so in the end I was worried about nothing. 2. The voucher also states that an International Drivers Permit is required for non EU citizens, even though a google search stated that it was not required. I bought one just in case; however it was not needed so I wasted my money! Greater clarity/accuracy is required in your voucher and it would be helpful to employ customer service reps who are sympathetic to cutomers enquiries. Apart from these points the overall service was great. The counter staff was very efficient and gave me an upgraded car and the return was very straightforward. My deposit was cancelled within 48 hours. Very good value for money. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SHARRON - 14 April 2024

" Would use again. "

" Staff were very polite and helpful, but on pick-up there was only one member of staff dealing with the arriving customers and we waited approx. 45 mins to be served. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SHARRON - 14 April 2024

" Would use again "

" Very efficient service. Staff were very courteous and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 13 April 2024

" Easy to book. Good prices. We'll definitely use Auto Europe again. "

" Everything was fine until after drop-off and I received an unclear email that the front alloys were damaged and I'd be subject to a £1000 excess. The first budget staff member I called was rude and didn't want to help me, other than giving me a phone number to call that was unavailable. The second person I spoke to was much more heplful, looked up my account and explained that even though I'd received the email, I would not have to pay the £1000 excess, it was just an advisory. This was a horrible, stressfull follow-up to a good rental experience. I must also state that the alloys were not damaged by myself in any way. We have clear photos before and after - the slight marks were already there. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by RICHARD - 11 April 2024

" Always a good experience. Price is sometimes better elsewhere. "

" Very good experience and easy throughout. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by NIGEL - 06 April 2024

" All good. I am very satisfied and will use auto Europe again. "

" The counter staff were second to none. Very efficient pick up I was surprised at how good they were. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ELAINE - 03 April 2024

" Easy to pick up and drop off car. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PHIL - 02 April 2024

" Very easy process "

" Very helpful and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 02 April 2024

" X "

" Booked manual, staff wanted us to have automatic "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 27 March 2024

" Great car, great value for money, ideal for our holiday "

" Got a free upgrade and the car was awesome thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SIMON - 26 March 2024

" Smooth and stress free "

" Friendly desk staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MICHAEL - 26 March 2024

" The collection process was ok & the car was very clean. Had an issue with a warning light for the fuel filler cap which didn't seem to close properly. "

" Happy enough with everything. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 26 March 2024

" Good "

" Would be 10, but paying an extra 45 euros for arriving just after 4 pm was a bit annoying "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by PETER - 25 March 2024

" There was an unknown item on the invoice and I had to write 3 times to the Autoeurope team until they were willing to look into. As soon as they realised they actioned it but it took a while until they did it. "

" I have been charged for cleaning however there wasn't any dirt in the company that was outside the normal usage of a car in winter. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by STEPHEN - 21 March 2024

" Quick and easy - no hassle on hire or return. Nice people to deal that are helpful "

" Very helpful and good quality card "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JANING - 21 March 2024

" Great - highly recommend "

" Excellent service from the staff, great car provided - thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 20 March 2024

" Overall very good - easy pick up, good power/economy and easy drop off "

" Really good - generally very happy with car (except CarPlay didn't work) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by JEREMY - 20 March 2024

" Always a great experience with staff & vehicles. Thanks! Danke! "

" Always a great experience with staff & vehicles. Thanks! Danke! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 20 March 2024

" Booking was smooth. But the excess cover block on the credit card was significantly more than stated on the booking form. Booking form said 1080Euro but they blocked 1,450Euro plus 170Euro for fuel. "

" Car was ready and in good condition. Quick to off hire it and provide receipt. Took 2 additional days to credit the excess reserved back to my card which significantly reduced my credit available for a couple of days. The charge was significantly more than advised on the AutoEurope booking sheet. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JEREMY - 19 March 2024

" There were a few marks on the car that were not in the condition sheet. When these were pointed out, the guy was very thorough and actually found a few more "

" Very amenable "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by RICHARD - 19 March 2024

" Efficient process "

" Good customers service at check in and returneffi "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by MARK - 15 March 2024

" Auto Europe are ok. However we discovered on investigation that for some reason we were charged and exceptionally high fee for the week we booked. "

" We had booked a small SUV ( Opel Mokka type) and were given a VW Golf with scratches and dents and 67800 km on the clock for the £453 we paid. Difficult for my wife to get in and out of as she is disabled. No other car was available. We preordered a ski rack which was not fitted. We were handed two magnetic racks without instructions but were to tired to argue. The next day we discovered that one of the keys for the racks could not be removed and the rack was hence unuseable. An immediate email to Buchbinder was neither acknowledged nor answered. A video of the problem was made. It made it difficult for my wife to come with me as I had to carry the skis in the car itself. On return to the airport the car was not checked by Buchbinder. We returned the rack to the counter wherethe gentleman deemed it unuseable. Questioned about the email he admitted his boss had received it but not answered it as we were only there for a week and he would assure no rental was charged for the rack. Overall this was a poor experience . The car was a lot smaller than a compact SUV , it was a lot lower which caused my disabled wife problems getting in and out of the car. Buchbinder could not care less. My wife has had many hire cars via various companies over the years. Buchbinder was by far the worst. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SALZBURG, AT - Reviewed by EDWIN - 13 March 2024

" Auto Europe bit fine, Sixt less so "

" Tried to claim I'd damaged car when I clearly hadn't. Not sure of final status but it felt like an opportunistic claim from them. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by SHERIDAN - 10 March 2024

" Everything worked well and the explanations as to motoring requirements for the country visited were clear and in excellent English. "

" Everything worked well and was clearly explained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GRAHAM - 08 March 2024

" All very good, one of the best and most straight forward car hire experiences we have had recently. Especially good that my husband's age was not an issue. All went well without any problems. "

" All very good, one of the best and most straight forward car hire experiences we have had recently. Especially good that my husband's age was not an issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARY - 07 March 2024

" Highly recommended. "

" Very friendly and efficient staff. No queueing when picking up or dropping off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by STEPHEN - 07 March 2024

" We rent every year at Salzburg airport and this was the worst car we have rented for many years. My daughter had a similar unsatisfactory experience with Sixt the same week in Salzburg airport. "

" the car had a very horrible smell, most noticeable when you first got in it. It smelt like there was something damp and rotten lurking somewhere. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by TIMOTHY - 06 March 2024

" Ok, have never had to pay extra insurance to transit through Germany before in many years of hiring from SZG! "

" First car had depleted battery so had to go back to counter and was given another. Had to then move luggage over and check a second car for damage. Cost us time but not a problem. Second car was fine. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by JOHN - 04 March 2024

" dissapointing will avoid sixt in future "

" car not ready for 30 mins and not what was reserved "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTOPHER - 02 March 2024

" Very easy collection. Car spotless and latest model. Easy drop off too. "

" Efficient staff with clear instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEPHEN - 02 March 2024

" Easy pick up and drop off , fantastic car , better than I expected "

" Fantastic service and great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SEAMUS - 27 February 2024

" Always end up with a better car than booked. "

" Europcar are friendly, helpful, informative and don't try to sell lots of extras like Sixt constantly do.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JEFFREY - 20 February 2024

" Excellent "

" Excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MATTHEW - 19 February 2024

" Experience was perfect and massively improved my holiday, thank you :) "

" Efficient and clear customer service at pick-up and even given a free upgrade to a far superior vehicle! The car was excellent in and out. Return was extremely simple and as described at pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 15 February 2024

" See above "

" Very efficient service both pick up and drop off, was also given an upgrade. All in all a great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALEX - 14 February 2024

" No complaints "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL ALEXANDER - 12 February 2024

" The whole experience was very easy. Would be useful if one can put in the relevant rewards numbers into the booking "

" The car was brand new, the staff were very helpful and spoke English. Great, simple service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ROBERT - 10 February 2024

" Spot on - no issues at all "

" Very quick process and a very good vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARTYN - 08 February 2024

" was all fairly smooth. I would say that driving back in Salzburg airport to drop off the car is the most stressful part of the day. "

" pick up was smooth and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALUN - 06 February 2024

" A very efficient booking process and great value for money. "

" Everything went very smoothly and I would definitely use Buchbinder in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALAN - 01 February 2024

" Would use again "

" Excellent service, helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK - 01 February 2024

" As above "

" I thought the prices were quite high - certainly quite a large increase compared to pre-Covid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHARLES - 30 January 2024

" Good value. "

" All went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BRYN - 30 January 2024

" I was very happy with the whole experience. "

" Friendly staff, everything was ready, car was almost brand new. No pressure selling at the counter, so everything was good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOLYON - 30 January 2024

" Excellent service and was seamless from booking to collection and return "

" Excellent service and was seamless from booking to collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 25 January 2024

" good except item 3 "

" service and car were good, the only problem was the wipers did not wipe clean and the washer fluid froze up at minus 4 "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by JOHN - 24 January 2024

" See 3 "

" At pick up, the extent of damage to driver side was far greater than sketched by Megadrive. I did not have phone so photo was unavailable. I am expecting no come back on this. apart from that, my experience with AutoEurope over the years is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by DAVID - 23 January 2024

" Quick and easy pick up and drop off "

" Easy to use website, best prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 23 January 2024

" Excellent car and service "

" Excellent car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAN - 22 January 2024

" Easy to make a booking, all the details understandably described in the order through out the process, no hidden fees. Useful updates and reminders sent without being annoying. Great service. Thank you "

" Professional and friendly staff. Was offered un upgraded car, relatively clean and in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHERYL - 22 January 2024

" As above "

" Counter staff so helpful as I amended car for second week "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by KENNETH NIGEL - 18 January 2024

" Always good and reliable "

" We hit a busy spell and there wa a bit of a wait to get served at the counter . She was very helpful once we got there! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 16 January 2024

" Very positive "

" Efficient staff and great car for the conditions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARY - 16 January 2024

" Great staff at desk "

" Left child seats in car that had to be taken back to desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by TREVOR - 10 January 2024

" excellent service and cost "

" very good service and easy transition from plane to hire vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 09 January 2024

" An excellent experience from start to finish....especially the staff at Salzberg airport. Helpful, friendly and a free upgrade. "

" An excellent experience from start to finish....especially the staff at Salzberg airport. Helpful, friendly and a free upgrade. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KRISTOF - 07 January 2024

" Best in class "

" Excellent "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by RACHEL - 27 December 2023

" We were told there was no damage on the car but on checking the car found a lot of scratches which then had to be photographed and reported before we could drive away "

" We were told there was no damage on the car but on checking the car found a lot of scratches which then had to be photographed and reported before we could drive away "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LYNN - 27 December 2023

" I called auto Europe when I couldn't get through to mega drive. The lady I spoke to put me on hold and then the call was cut off. The second man I spoke to agreed that I had put the flight information on the booking details but there was nothing he could do until the following morning as megadrive was closed. We emailed autoeurope and received an aggressive response. "

" The counter was closed upon arrival although we had given details of flight arrival. The contact number on the phone at the counter was not answered nor was the number on the voucher. When we returned the following morning the receptionist said we should have called this number. I showed him on my phone that was the number I had called. His face fell. This was the same staff member I had seen in the car rental building outside the megadrive counter the previous evening at 4.20. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by PAUL - 26 December 2023

" Keep the price right and you're onto a long term winner with this level of customer care and satisfaction "

" Relaxed , professional, knowledgeable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 24 December 2023

" Good "

" Car had 59,000 km on it. The wiper blades needed replacing, and there was a problem with the ventilation. At lower than -2.5 the screen became completely covered on the inside and could not see. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by KEVIN - 21 December 2023

" All good "

" Very Helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by PETER - 19 December 2023

" All round great service "

" Upgraded to a VW Golf automatic diesel. The Salzburg airport office stayed open beyond 18.00 despite the Ryanair flight being 3 hours late "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JEREMY - 14 December 2023

" Easy to use, always the best rates. "

" Always good, polite & efficient. Great cars, always try to use them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANTHONY - 13 December 2023

" Very straightforward "

" Speedy collection at the airport with minimum of fuss. Easy return and car was checked on spot and within a day had a message confirming the deposit had been released. Probably the easiest collection we have had at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOANNE - 13 December 2023

" Great service and competitive price. What's not to like! "

" Great service at pick up, lovely car and very happy with whole experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STUART - 08 December 2023

" Excellent experience "

" Very helpful staff at reception desk. Vehicle in excellent condition and easy to find. Would recommend your company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARTIN - 01 November 2023

" Will use again "

" Fast efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MOHAMMAD - 23 October 2023

" :) "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by RICHARD - 20 October 2023

" T "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PETER - 27 September 2023

" Would recommend and use again "

" Once we found the desk the whole process was quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DANIEL - 26 September 2023

" As above. Just read the trustpilot page, it tells you everything you need to know. "

" This company is a complete and utter SCAM. We rented a car in Salzburg from these clowns which was booked for a total of 6 days. Upon returning the car at 5pm there was no one from the company present to greet us at the rental drop off and we placed the keys into a box at the office. On arrival home this company emailed me claiming that there were "damages" to the car such as claiming damage to the tyres and the back of the car which did not exist. They sent 4 photos in total, 3 of which showed some scuff mark on a wheel trim and a random photo of the back of the car with absolutely no damage at all. They deducted €375 from the security deposit with zero information about the alleged damages even after i requested further information from them twice. I have rented cars around Europe dozens of times and I have never had an issue until dealing with these total set of cowboys. Legal action will be taken and contacting the credit card company to block charges for these non existent damages. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 11 September 2023

" as above "

" no problems whatsoever, nice clean reliable car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SUSAN - 29 August 2023

" We have used Auto Europe many times Very good and easy to book "

" when we arrived , they only had one member of staff and a big queue - she was very efficient when we got to the desk It just took a while. The car was very basic with no satnav ( which is standard now ) and no proper climate control - just air con fans "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by ERIK - 27 August 2023

" Pretty good all around. I have one complaint which is the rental price offered varied by up to 300% during the months before the rental date. I was able to get a reasonable price by watching the price fluctuation and booking at the right moment but it took up a lot of my time and it seems a very unfair pricing policy applied either by Alamo or Auto Europe "

" Very good except for the pricing policy applied - see comment below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KEVIN - 27 August 2023

" smooth easy helpful "

" all positive other than front door at Salzburg airport was not open 6-45 or 7 am to drop keys saw cleaner use side door so managed to copy, just some information would have helped as needed to check in at 7 am "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 23 August 2023

" Very polite gentleman at desk. "

" Fast and efficient process and desk which has not been my experience previously at this airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NICHOLAS - 22 August 2023

" We had no issues at all. Had never used megadrive, but still certainly use them again. "

" Easy and efficient service at the desk. Good car and easy jet drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 20 August 2023

" I always use Auto Europe and they have always been the best for price. Easy and straightforward to book online as well. "

" On the whole SIXT were very good. The staff on the desk at Salzburg were very helpful. The car was good apart from the Sat Nav which you had to register to use so didn't bother. Something I haven't come across before. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by THOMAS - 15 August 2023

" No comment really was ok but experience with Mega drive pulls it down "

" Being charged out of hours when just 15mins after a delayed flight into Salzburg when I wasn't aware that later than 4pm would trigger this left a bad impression from the start. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SHAUN - 10 August 2023

" Thank you we would use again! "

" The agent was very helpful and pleasant. The car was exactly what we needed for a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by FRANZ - 09 August 2023

" If you would have looked into my booking more closely you will see I never picked up my car and to this date I am still waiting for my refund. Once I have got my refund then please come back to me. Thank you. "

" Still waiting for my refund. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by CHRISTOPHER - 08 August 2023

" Auto Europe is absolutely fine...I have no complaints other than maybe...if someone is going to hire you a car for two weeks it shouldn't be a hideously complicated one. "

" Things were fine really...it wasn't terrible, but nobody explained anything very much about the car (Hyundai i30). It was partially electric I think, and did some odd things. Lane keeping switched itself on every time you stopped the engine. The Hyundai automatic lane correction is an especially 'ugly sensation' with abrupt steering corrections. There appeared to be no way to permanently disable this. Also,...on the overrun the engine would shut down completely...and then start itself again. I pulled over first time this happened but figured out what was going on. I have to say that although the car was alright I wouldn't want it again...it felt disconnected from the road and, even after two weeks, I was still struggling with it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by RICHARD - 23 July 2023

" H "

" H "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JESS - 22 July 2023

" Will definitely use again. Thank you. "

" Fantastic service from staff and lovely car. Only issue we had was the battery warning light/message kept coming on from the start of our hire which was warning us to immediately take to a workshop. When we contacted support they said we had to drive it back an hour to the airport to be looked at but we didn't want to spend another two hours driving if it was just a loose connection and we had a full itinerary for our holiday. It would have been helpful to had had someone look at the car in the town where we were located. That was our only issue though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by MICHAEL - 16 July 2023

" Has a lovely car and the whole process went very smoothly "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by PAUL - 12 July 2023

" efficient and easy to deal with "

" Lovely clean car helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 09 July 2023

" As above - The process of getting the booking "details data" from Auto Europe to Buchbinder seems to have a glitch somewhere. "

" We were somewhat alarmed to discover that Buchbinder had our booking on their system as 28th June to 5th July when what we had booked (and what our voucher showed) was 29th June to 6th July. How can that have happened? As a result the car we had booked was not available and we ended up with an automatic golf (better car). Not complaining about the result but worried about the fact that such a discrepancy was able to happen in the first place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ABDULLAH - 04 July 2023

" Dear Team, On 9th may 2023, I booked a Mercedes Vito car,on auto Europe, after landing Salzburg airport I went to the vendor to pick my car. However the vendor is advising me that no car is available, I was not informed prior regarding the same.this is not at all accepted. Request you to refund my money back.Please find the attached document for further information. My voucher number:5440475 "

" Dear Team, On 9th may 2023, I booked a Mercedes Vito car,on auto Europe, after landing Salzburg airport I went to the vendor to pick my car. However the vendor is advising me that no car is available, I was not informed prior regarding the same.this is not at all accepted. Request you to refund my money back.Please find the attached document for further information. My voucher number:5440475 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by MATTHEW - 30 June 2023

" From picking up the car and dropping it off, everything was as easy and hassle free as it could of been "

" Very Smooth experience with no hassle at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LIAM - 27 June 2023

" Please read block 3. "

" The car had a damaged driver front wheel and scratch to the rear passenger corner - both items were not on the listing so I reported it - all OK. However, when the ignition was on, there was a warning triangle on the dash board and interrogation of the screen revealed a failed front sensor. I reported this with photographs and was told it would be ok. They did not have another car I could use. I was lucky to have a VW Golf as I only paid for a Fiat 500 (which I have at home). Disappointed, I took the car., there was no other option. For 4 days I had constant alarms telling me to drive in the centre of my lane, to take control of the steering wheel and sometimes a red block alarm telling me there was an obstacle in front of the car, despite the area being clear.. My driving experience was ruined by the annoying constant alarming. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by MARTYN - 20 June 2023

" No hassles which is always a bonus. "

" Everything went smoothly at pick-up and drop off which is better than our recent experiences with several car hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JAMES - 16 June 2023

" Couldn't fault the car hire process. All very efficient thanks. "

" The rental process itself was very efficient as usual but the car itself was one of the worst I've had from them. It was very underpowered and annoyingly kept instructing me to change up when the car was already labouring up hills. Also the tyre pressure warning system was faulty telling me to check tyre pressures every time I started the engine and wouldn't reset. Anyway the car was clean and economical "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by ALEX - 07 June 2023

" Very good rental experience "

" Swift car pick-up, efficient drop-off through a drop-off box and generally well organised and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GAVIN - 30 May 2023

" Hired a 5 litre car for 4 people and luggage as we were touring Austria and going into the mountains. Overall a good experience. However, the cost for big vehicles needs to come down. For us it was an expensive treat. "

" Overall a good experience. We wanted to drop the car off in Zurich. However, the additional high charge for this was prohibitive, so we took the train. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREW - 26 May 2023

" Autoeurope provided a great,, trouble-free deal from Alamo. We are very likely to use them again. "

" Very smooth and easy. Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CORRIENNE - 16 May 2023

" Great value ,quick and easy to pick up car and return "

" The assistant at the desk was brilliant when l picked up the car . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DAVID - 22 April 2023

" App works well but not sure about the extra insurance "

" Car had some damage not on the paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by JORDAN - 18 April 2023

" East process through auto Europe with a good deal! Will certainly use auto Europe again! "

" Did not receive email from sixt with the damage report or copy of the contract signed at the desk. Vehicle had a large dent on the back right hand side over the wheel arch. This creaks when driving, especially when going up a hill "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by MARK - 18 April 2023

" No problems "

" Friendly and efficient, no problems. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by CHRIS - 11 April 2023

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by JOHN - 10 April 2023

" Firstly you didnt give me the type of car (hatch back) on the advert even though i said i had skies and needed a hatchback. You made me pay c.130€ (I had no choice) and then the car i got had 2 major problems/ warning signs 1) it said tyre pressure low and 2) service required!! I sepnt 3hours on the phone calling Auto Europe and Mega drive (you can see on my account I spoke to Rita for nearly 1h on Tuesday 14th to complain but she wasn't helpful and said I had to take the car to garage etc) I spent 5 hours in total of my holiday sorting the car and this problem out - you ruined my holiday and then to top if off on the 22 Feb I received another credit card bill for £177.24 - this is adding insult to injury if you agree? I would like a refund for the 130€ as I don't think I should pay it when I didn't get the car you showed me on your website when I rented it and b) I want compensation for all the problems I had with the car and time spent ruining my holiday. "

" Firstly you didnt give me the type of car (hatch back) on the advert even though i said i had skies and needed a hatchback. You made me pay c.130€ (I had no choice) and then the car i got had 2 major problems/ warning signs 1) it said tyre pressure low and 2) service required!! I sepnt 3hours on the phone calling Auto Europe and Mega drive (you can see on my account I spoke to Rita for nearly 1h on Tuesday 14th to complain but she wasn't helpful and said I had to take the car to garage etc) I spent 5 hours in total of my holiday sorting the car and this problem out - you ruined my holiday and then to top if off on the 22 Feb I received another credit card bill for £177.24 - this is adding insult to injury if you agree? I would like a refund for the 130€ as I don't think I should pay it when I didn't get the car you showed me on your website when I rented it and b) I want compensation for all the problems I had with the car and time spent ruining my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by RICHARD - 06 April 2023

" One of my best experiences in car rental. "

" Very efficient and professional reception staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SIMEON - 02 April 2023

" Basically everything as above. "

" Everything was great. Excellent customer service, very helpful with the amendments i required when changing booking from feb to march due to family bereavement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARK - 01 April 2023

" Great car , good value and good service "

" Great car and service . Will be back "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTOPHER - 30 March 2023

" excellent "

" Finally a desk that allows non credit card rentals , by taking a formal amount on deposit . Very efficient and would use every time . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEWART - 28 March 2023

" Super Deal and great value "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KENNETH NIGEL - 28 March 2023

" Good car , good experience "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SIMON - 28 March 2023

" Z "

" Good handover, covered all information and questions. Friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by DOUGLAS - 22 March 2023

" Extremely happy with all aspects of our booking, collection and return of a great vehicle. Thank you. "

" Very quick, straightforward at collection and return. Thank you for the great service, will definitely use Mega Drive again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 22 March 2023

" Efficient. "

" Very good. Would appreciate extra price reductions for loyalty over the years I have used Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALUN - 21 March 2023

" Easy to book and competitive prices. Would use again "

" It was difficult to change the arrival time after BA changed our flight so we were lucky that the agent stayed to allow us to pick up the car even if she was a little grumpy at first. Otherwise no issues with the car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JONATHAN - 21 March 2023

" Multiple service providers are available at Salzburg Airport. In future I will consider using another car-hire provider rather than default to Auto Europe. "

" Due to delayed arrival of my inbound BA flight I arrived at the collection desk in Salzburg Airport at 16:10 and was charged EUR50 as a late collection fee (i.e. 10 minutes late). The car provided was clean and comfortable, but had several pre-existing scratches on the paintwork - The customer copy of the car-hire paperwork was unclear on location of existing scratches. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by STEVEN - 20 March 2023

" None "

" Budget are attempting to charge me an outrageous sum of money for damage that i did not cause. This is disputed due to shortcomings in their record keeping and customer service. Their pre-delivery damage report was not sufficiently specific and they did not carry out a pre-delivery inspection with me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ZORAN - 15 March 2023

" All fine "

" All was very simple and service was very good. Car was excelente. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by EVELYNE - 09 March 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by LAURA - 07 March 2023

" Very satisfied. "

" I was very impressed with the overall service & efficiency of staff. The car was good apart from some slight damage at the rear which was pointed out to us. Very good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by ASHLEY - 05 March 2023

" Good ,once I was at the desk but slow procedures for people who had problems trying to complete their Card transaction, an hour to get to the desk,3 people in the queue and 2 Budget personnel were behind the desk. "

" Very pleased with the car and the Return experience at the Airport with the udget staff. The Pick Up process was very slow , I was waiting in a queue of 3 people for nearly an hour, it was 8.30pm and I had my 6 year old grandson with my family. Took a long time to process other clients details.My check in was quick once it was my turn. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ERIK@IMAGO.CO.UK - 05 March 2023

" No further comment at this time "

" I have used Megadrive through you many times and I have no complaint about their service or their cars. They often seem to give me a free upgrade which I appreciate a great deal. However, one thing I am very unhappy about -- their pricing policy. This fluctuates dramatically and indeed has got even worse since the pandemic. Megadrive used to consistently offer the most competitive prices in Salzburg through you. Now, however, the prices can be the highest or the lowest on the market and anywhere in between. Furthermore for the same hire period the price offered by you often changes from week to week, for no apparent reason. So it means once i have fixed on the period I want a car, I need to check back regularly to find when it is most economic to book. It doesn't consistently go up or go down the closer one gets to the booking date. It seems completely random. This is really frustrating. I obviously don't want to pay Megadrive say £400, when a competitor might be £300 and when in the following week the Megadrive price might be down to say £200. I know I can book and then cancel and then rebook, but what a waste of time and cost, both for you and for me! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by NEIL - 01 March 2023

" great service. "

" Quick and efficient with friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by EDWARD ROBERT - 28 February 2023

" Very easy rental from start to finish. A good quality vehicle which drove well. Both pick up and drop off were very smooth and staff were friendly and really easy to deal with. "

" Very easy rental from start to finish. A good quality vehicle which drove well. Both pick up and drop off were very smooth and staff were friendly and really easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JAMES - 28 February 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by PAUL - 28 February 2023

" This is second time I have used Megadrive in Austriam, and am very happy with their service "

" No issues, staff very helpful on collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by PETER - 27 February 2023

" Easy to use website. Good communication. Easy to change booking details. Good prices. "

" No queue at pick up. Clear instructions and polite staff. Very good car. Signage from drop off to counter could be improved. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CIPRIAN - 24 February 2023

" Very easy to book and good timing - all went supper smoothly. "

" Very friendly rep -who explained to us all the queries we had. Car was very new and super reliable. Will use again. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KULWANT - 22 February 2023

" Great to get an upgrade "

" Car was dirty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by JOHN - 15 February 2023

" Efficient. No hassle. "

" Went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTIAN - 14 February 2023

" Will use Auto Europe again "

" Did deliver what they promised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by IAN - 07 February 2023

" The car was beautiful and I believe a joy to drive. However I specifically ordered a manual car and was told that only an automatic was available. I've never driven an auto so my friend who owns an auto had to do all the driving. When I said that I'd ordered an manual I was told that I'd have to upgrade at a cost of well over 100 euros!! Your company has made an error yet I have to pay a shed load more money!! How does that work out? You should be offering me an upgrade at the same price or even a discount, not an extra cost. very poor customer service in my opinion. I challenge you to reply and justify this level of service, not just ignore this problem. As I say the car was great except it wasn't what i ordered. I specifically chose Buchbinder a they did not charge for an additional driver. Might as well as not bothered as I didn't get to drive it! "

" The car was beautiful and I believe a joy to drive. However I specifically ordered a manual car and was told that only an automatic was available. I've never driven an auto so my friend who owns an auto had to do all the driving. When I said that I'd ordered an manual I was told that I'd have to upgrade at a cost of well over 100 euros!! Your company has made an error yet I have to pay a shed load more money!! How does that work out? You should be offering me an upgrade at the same price or even a discount, not an extra cost. very poor customer service in my opinion. I challenge you to reply and justify this level of service not just ignore this problem. As I say the car was great except it wasn't what i ordered. I specifically chose Buchbinder a they did not charge for an additional driver. Might as well as not bothered as I didn't get to drive it! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by ROBERT - 07 February 2023

" Slow to pick up car "

" Slow picking up car and slow in return "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by ROBERT - 05 February 2023

" The lack of flexibility of the Alamo staff was disappointing. Inadequate customer service "

" Rental was fine until I tried to fill up for return. Key would not unlock petrol cap. My daughter and I both tried repeatedly with no success. At the Alamo return the agent also tried and failed but the desk agent subsequently said he'd unlocked the cap successfully. I complained that I should not have to pay the €120 penalty cost when filling up would have cost around €80 and there was no fault on my part. The Alamo desk staff insisted that €120 would be billed. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IAN - 05 February 2023

" I use Auto Europe for most trips as I find choice and good prices on the site. "

" The rental went very smoothly. The only thing that could have been better was being provided a bay number to pick up the car from. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GABRIELLE - 02 February 2023

" Efficient and good value "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by EDWIN GEORGE - 31 January 2023

" Disappointed with the choice of car and the frozen windscreen washers. "

" The car was an automatic which was not good in snow conditions as there was no ability to change gear when the car was slipping. The washers were frozen from the moment I picked up the car so I could not wash the front or rear windscreen. Not ideal on wet roads "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

SALZBURG, AT - Reviewed by MICHAEL - 31 January 2023

" See above "

" I felt the 55 Euros out of hours charge was unreasonable for a 4pm pickup on a Saturday. Yes we were 2 hours delayed but others in our party weren't charged by their supplier. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by DEREK - 31 January 2023

" Excellent service "

" Always good value and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KENNETH NIGEL - 25 January 2023

" A/a "

" Very speedy pick up which always helps amd helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by AKOS - 25 January 2023

" - "

" Great service by counter staff, special thanks to Nicole "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KEVIN - 24 January 2023

" As above. The Car a Citroen was not really fit for purpose as the winter tyres could not deal with the snow packed roads. We ended up stranded in hotel for two days until we went to next town by bus to purchase snow chains. When we went skiing we returned to find wing mirror damage to the vehicle it was only the cover and we photographed and sent pictures to the renter. On return they have charged us £880 plus £25 plus Vat for a simply cover. The wing mirror was still in working order and this is an excessive charge. They are no interested that we have a damage waiver. "

" The Car a Citroen was not really fit for purpose as the winter tyres could not deal with the snow packed roads. We ended up stranded in hotel for two days until we went to next town by bus to purchase snow chains. When we went skiing we returned to find wing mirror damage to the vehicle it was only the cover and we photographed and sent pictures to the renter. On return they have charged us £880 plus £25 plus Vat for a simply cover. The wing mirror was still in working order and this is an excessive charge. They are no interested that we have a damage waiver. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by PETER - 24 January 2023

" All quick and easy "

" All quick and easy, very polite gentlemen on the desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by STEPHEN - 24 January 2023

" The whole experience using Auto Europe was very simple and much cheaper on this occasion rather than booking direct with the actual hire company who provided the car. Choice of vehicle was immense with both plenty of companies and cars to choose from, Confirmation was instant, Detailed instructions of what documents were required and also payment methods required. pick up and drop off was seamless and the customer service rep at Buchbinder was very attentive, polite and professional. The car we received was an upgrade to what we had booked and was very clean and lovely to drive. I have since booked with Auto Europe for our next holiday and am very confident about the whole hire experience ahead next time In all honesty there is an increased risk or worry when using a third party to book a vehicle or any other service (On a previously occasion it had caused an issue which was my fault as i did not know the credit card number and the car could not be hired and i was out of pocket) so i was a bit apprehensive, but that was my fault and i have learnt from my mistake, but as long as you follow the conditions there should be no problems and i can highly recommend using Auto Europe as a booking partner. "

" Great service...... customer rep at counter was extremely polite and helpful and very efficient for pick up and drop off. upgraded to an Audi A6 which was a pleasure to drive. very happy with the whole experience. :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by JOHN - 15 January 2023

" Very good "