AUTO EUROPE LISBON, PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by NIALL - 17 September 2025

" I have used Auto Europe a few times and would happily do so again. "

" I hired a Mercedes Vito 9 cruiser van with manual drive and was given an automatic. Condition of van was OK, but it was very old (Reg BB 03 MD) which I think was at least 20 years old and therefore did not have specification I was expecting e.g. no rear reversing camera etc. I would expect a newer vehicle for the £550 I paid for week's rental. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ALASDAIR CLARK - 16 September 2025

" Good price, slick check-in and return despite how busy it was. "

" Very quickly through the process. Bit of a wait for car to be delivered to the station in the car parking area. Great support from one of the team when we returned the car. He saw that my wife and I were struggling with our luggage - my wife is a wheelchair user. He helped us all the way to the check-in desk which was a life-saver! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 15 September 2025

" Auto Europe should investigate this incident thoroughly and ensure steps are taken to prevent other British customers from being unnecessarily charged in the future. "

" Unfortunately, this is the second time I've had a disappointing experience with Goldcar rental. While the desk clerk was very friendly, it was clear that there is a strong push to sell Goldcar's own comprehensive insurance. Despite having purchased full comprehensive insurance in the UK, Goldcar did not recognize it. As a result, they demanded a deposit of €3,500 on my UK credit card. Since my card limit is £2,000, I was left with no option but to purchase Goldcar's full comprehensive insurance, which cost an additional €348.11. Only after receiving the contract did I realize that I could have paid the €3,500 deposit using a debit card, with the amount fully reimbursed upon returning the car undamaged. This option was never explained to me at the desk. When I later raised the issue via email, I was told that the required deposit should have been between €1,200 and €1,600--an amount that my credit card could have covered. Therefore, the purchase of Goldcar's insurance should not have been necessary at all. Goldcar refused to refund the €348.11 I was unnecessarily charged, despite reaching out to them twice via email. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by GAYE - 13 September 2025

" Very helpful and friendly staff. "

" Overall, I was really happy with Surprice, the only reason I gave a slightly lower score for the condition of the vehicle was because there was no windscreen fluid in it - I had to fill the reservoir when I got to my destination "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DAVID - 09 September 2025

" Easy and efficient "

" Very good and helpful staff members on the counter when we picked up the vehicles. They spoke good English and made the process very easy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 09 September 2025

" The staff, manager mainly didn't even knowledge the fact that i have children with me, they didn't call me a taxi or try to help in any way he was rude and insensitive so not recommended ok mobility to anyone i know "

" Staff not very helpful at all, didn't even tried to help or find a different solution definitely not using they service anymore "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by GERARD - 09 September 2025

" If recommending firms with these type of conditions no good for me. "

" Wanting a very big deposit but not accepting all credit cards is very poor. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOAQUIM - 09 September 2025

" Is very easy to book a car online using Auto Europe. "

" Last 2 times my experience with Centauro weren't the best. This last one in August they told us the credit card wasn't working, but I don't know if was my credit card or were the MB machines. Because they had 3 machines and just one , they told me , was working. After spend more than 30 minutes trying solve the situation, they told us to pay an insurance of 220 euros or so, but in this case they accepted the debit card. And was the way to get the car. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HUMBERTO - 08 September 2025

" 1. Please get staff that really wants to work in this and with customer service, 2. Get someone in charge to monitor car deliveries, 3. Try to change the check in method, clearly not working properly. 4. Working in a way that you can provide the car that is booked and paid for, the all experience was really bad. "

" We are GOLDCAR clients for sometime, especial at Faro Airport, but this time went to Lisbon and was an absolute chaos. Doesn't make any sense, taking the ticket to make the contract in one building with a few counters waiting an hour or so and when is your turn you're redirect to another counter in another building. Did not happened with us specifically but with other families with young children and loads of bags, just awful, no empathy what so ever. On arrival, we had 18 people waiting to be checked in. We have to wait more than an hour only to make the contract. The staff member at the counter was polite and quick to answer any questions but unfortunately after waiting an hour for this, they did not have the car that we had booked, so they have to give us another one (upgraded- not much) that we could choose. After that we went to collect the car in another building, first floor of car park. Over there we were asked at least 3 to 4 times by different members of staff what was the contract number to get the car. In the end, when finally the car arrives driven by a member of staff, surprise, we had another member of staff, with his headphones around the head getting a lift to reach his destination that was exactly the place that we were waiting for the car. To finish, the interior of the car was dirty, full of dust. Not happy at all with, GOLDCAR service and staff at Lisbon Airport. A shame for an old car rental name which is not the most cheapest one. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JOAO - 05 September 2025

" N/A "

" I stayed from 10:00 to 15:10 to pick up the car and it wasn't the car I requested. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LISBON, PT - Reviewed by AGNIESZKA - 04 September 2025

" Staff was really friendly. "

" Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GAVIN - 03 September 2025

" Only downside was the 15 minute journey to the airport from the off airport site and the 20 min wait for the driver, but worth it for the value for money "

" Cheap. Nice A class Merc, with a few scratches agreed at start of rental. Have to bring car back clean or pay for cleaning - either €15 upfront or €25 on return, but this ok as rental cost was cheap. They did block over €2k for not taking Excess cover which seems a lot but returned it OK at end "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PEDRO - 27 August 2025

" All in all, every good. "

" Great service by the team and we were upgraded as our class car was not ready. The only negative and it is a small thing is that we had to wait 15 minutes on returning the car as there were not enough spaces in the return bay for us to enter, so we and one other car had to wait before space became available but the staff were apologetic about the wait. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HARRIET - 27 August 2025

" I have no issue with Auto Europe but I would NEVER EVER use Goldcar again "

" Firstly we had to wait two hours to collect the car. the car was dirty, battered and smelt the car was old, with over 103,000 KM on the clock the tyre pressure warning light was on when we collected it, after we pumped them up the warning light still didn't go off the oil light came on after a few days the tracking was off the whole car shook once you got to 90kmh the hand brake failed twice, the second time with my baby granddaughter in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by SIMON - 27 August 2025

" As above "

" At counter collection at Hertz - staff member was a little unfriendly, and also proposed we take extra insurance, which we understood we had purchased fully when we booked the car. Lots of dents on the car, and the drop off was quick but chaotic, and again no hello, or thank you from the staff - a little unfriendly "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ZSOLT - 26 August 2025

" Easy process to rent a car and competitive prices "

" SIXT Lisbon airport made 2 authorizations for the same rental and later refused to help with it. I still have a rental deposit blocked on my card. Their customer service was not helpful at all. Very disappointing "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MARK - 26 August 2025

" We have used klasswagon before and not had any issues. Now we will steer clear and I suggest your company does the same. "

" The rep wouldn't accept my credit card because it had my initial for my first name instead of my full name. This was despite showing him the card number was exactly the same as the one made for the booking. After 30 mins and me having to go into my internet bank account and prove my details showing him personal details he should not be looking at he begrudgingly accepted my card. We have been hiring cars in Portugal for many years using the same credit card. We have NEVER had an issue. It was disgraceful and obviously a tactic to get us to buy their insurance even though we have our own excess policy. When we received the car there were at least 50 plus small scratches on the paintwork even though only 10 were marked on the paperwork. We had to spend 30 mins photographing every single one which is just as well as on return they wanted a photo of one of the scratches even though it was one which was marked on the paperwork. If we hadn't have had the photos they would have ripped us off. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by TAVIT - 23 August 2025

" Auto Europe didn't give us information how o find OK MOBILITY and that wasted loads of our time and frustrated us. "

" It's ok value for money. The people at the desk are not fast enough and not very polite. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by CLIFFORD - 21 August 2025

" Very straightforward "

" Very good experience. The only real downside was the wait for the shuttle bus to and from the airport. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SERGIO - 19 August 2025

" 1. Enforce Transparent Insurance Policies Clarify third-party coverage: Ensure Klass Wagen staff respect insurance purchased through Auto Europe and stop undermining its validity. Pre-arrival briefing: Auto Europe could send a clear summary of what insurance is included, what's optional, and what to expect at pickup. Cap excess amounts: Advocate for more reasonable excess fees or offer capped excess options directly through Auto Europe. Express check-in limitations: Highlight that Klass Wagen's online express check-in process requires purchasing their insurance, limiting usability for customers with third-party coverage. 2. Monitor and Train Partner Staff Mystery audits: Conduct regular mystery shopper audits to assess pressure tactics and compliance with ethical standards. Staff training: Require Klass Wagen to train staff in respectful upselling, not fear-based persuasion. Penalty for misconduct: Introduce consequences for repeated complaints, including delisting or reduced visibility on Auto Europe's platform. 3. Improve Booking Transparency Highlight debit card policies: Make it crystal clear if debit card users will face extra charges or insurance requirements. Show real costs upfront: Include all mandatory fees (e.g. Via Verde, cleaning, tolls) in the quote to avoid surprise charges. Vehicle condition guarantee: Push for minimum standards on vehicle age and condition, especially when customers report receiving scratched or high-mileage cars. 4. Offer a "Trusted Partner" Tier Create a badge system for rental companies that consistently meet customer satisfaction benchmarks. Klass Wagen could earn back trust by meeting criteria like fair insurance practices, fast check-in, and clean vehicles. "

" Disappointing pressure tactics at pickup When collecting the car from KLASS WAGEN, I was met with intense pressure to purchase their own excess & insurance. The staff were extremely persuasive -- using tactics that felt more like intimidation than information. They repeatedly emphasized the high excess, described worst-case scenarios in alarming detail, and made it seem almost reckless not to buy their coverage, despite me already having valid insurance. It felt less like a choice and more like coercion. The excess itself is unreasonably high, which only adds to the pressure. I understand upselling is part of the business, but this approach crosses a line. Sadly, it left a sour impression on what should have been a straightforward rental experience. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALARD - 19 August 2025

" More details on where to go for the meet and greet - very unclear and gave up trying to find it. "

" "Meet and greet" was not visible at the airport, no details on where to go, got a taxi to the offsite location. First vehicle provided the aircon didn't work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by RUSSELL - 15 August 2025

" No sympathy for my flight being late and unlucky still charged me £75 cancellations fee even though I never cancelled trust pilot next "

" You cancelled my rental "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MICHAEL - 14 August 2025

" As above Would think twice about goldcar motorway toll kit is mandatory they say - NOT what is written in your contract (which says it is optional) "

" lots of waiting for a car 30mins for paperwork sign up 60mins waiting for car chaotic due to excessive numbers chaos at drop off due to numbers too but it worked - just "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by SEAN - 13 August 2025

" Very good service overall and would recommend. Polite and helpful staff and car was fairly new and in nice condition "

" All good but no screen wash water when collected. Return process was a little slow but it is the busy period! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by HENRY - 12 August 2025

" Frequent user of AutoEurope for well over a decade, have always had a good experience with AutoEurope. "

" At collection, hard sell of additional unwanted services (fuel pre-payment, tolls service) which were not clearly explained but did incur additional fees to the user. Then on collection, charged a usurious cleaning fee post handover with no notification. This is despite a clear sign-off provided by the person receiving the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LISBON, PT - Reviewed by FERNANDO - 12 August 2025

" N/A "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 12 August 2025

" As above on question 3. In regards to Auto Europe I can only highly recommend it! "

" As this was our first experience with Centauro, there are a couple of points worth mentioning: 1) There is no clear indication of where the transfer bus is located – so we decided to get a taxi as we were already late for the car pickup, which leads me to point 2 2) The Centauro office address on the car rental agreement is out of date, and they have left that office for over a year now. 3) When we arrived at Centauro, we were told there wasn't any cars available for the category we have purchased. So we have decided to wait, as they were offering a very low category car for us. Then the availability was just for an automatic car, which we declined. Then the car we were given had an accident in their car park and there weren't any cars available – which is the car reg we have the receipt for. We then asked what cars they had available to take straight away and they had a Renault Clio, which we decided to accept. I then asked what to do, since the category was below the one we had purchased on, and verbally they told us to return the car with half the deposit instead of full deposit. As we didn't have any written word on it, we returned the car with full deposit. 4) I have now received their final bill. They took 156€ initially for tolls and everything else, of which they only returned 38.58€ - they have charged us 17.42€ for excess amount (which is acceptable as this is for the tolls, via verde as they called it) and 100€ for deposit amount. Can someone please explain why I have been charged 100 € for deposit??? "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 10 August 2025

" Excellent service "

" All very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SEBASTIAN - 09 August 2025

" no happy "

" Car was not worthy the money what I paid "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LISBON, PT - Reviewed by DAVID - 08 August 2025

" Would have been useful to know exactly where to wait for their transport from the airport. "

" Very friendly and efficient staff. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STINE THON - 07 August 2025

" Took way too long to collect the car. There were not enough staff to service the amount of people. This should have been planned better. "

" There were over 60 people ahead of us in the line to collect the car. Took hours to receive the car! Use another service! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LISBON, PT - Reviewed by RÚBEN - 06 August 2025

" Good value for money "

" Quick service and very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NICHOLAS - 05 August 2025

" The meeting arrangements at the terminal could have been a bit clearer, but very good overall. "

" A little slow when picking up, everything else was very good (dropping off, transfers from/to airport). Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ADRIAN - 05 August 2025

" Good prices and value "

" We had to wait approx 15 mins for the shuttle bus which was not bad, when we dropped off there was no wait, The car was a lovely Mercedes A180 hybrid, no issues with drop off. Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 04 August 2025

" Thank you "

" I purchased the added protection with AE just before i went away. Surprice then said that i still needed added protection via themselves or be liable for over £2000 in costs if the vehicle was retuned damaged. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 04 August 2025

" As above "

" There was no indication of where to get the shuttle bus at Lisbon airport. Luckily another car rental co helped out. The counter staff at the desk were very rude, unfriendly and unhelpful in collection. They were fine on return. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLOS - 01 August 2025

" Mr Pedro was amazing helping me swap the dates of my rental and all was done with one single call. Thank you. "

" Quick to handover the cars and they keep things simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JENNIFER - 27 July 2025

" my opion may change if we get the refund swiftly but at the moment you owe me £179.00 "

" We have been overcharged on the booking as the Hertz rep would not accept that we had a free additional driver, and were also charged for auto toll which we expressly said we did not want. To date refunds have not been received. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NICHOLAS - 25 July 2025

" Top marks for Auto Europe, not so sure about OK Mobility "

" The staff at the counter were pleasant and seemed efficient however the time to pick up the car was excessive although the queue was relatively short ie unsure why the check in process took so long ie was this the staff or a lengthy company process "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by ANTONIO - 25 July 2025

" . "

" Easy booking , cheap and never disappoints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIMOTHY - 18 July 2025

" Efficient "

" Collection took over 90 minutes as huge queue. And car wasn't ready after completing paper work "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by KAREL - 17 July 2025

" Nice car, friendly staff, not wasting time, very well done job. "

" For me worked very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AMY ELISABETH - 15 July 2025

" As above "

" It took 3 hours of waiting to get the vehicle. Everyone collecting a vehicle had a similar wait time and it was not particularly busy but very poorly organised. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by IAN - 14 July 2025

" See above "

" I made an initial rental in the UK for £129.25. This included the hire and an out of hours charge which I was aware of. There were then additional charges for tolls, insurance etc which I was also aware of. It is the Premium Station Surcharge of 34.86 Euros. I understand this is a location charge, see below. I was not told this was going to be charged either at the time of booking or when we picked the car up at the airport? The whole experience with EuropCar was really good. The booking, the staff at the airport desk, the staff on return etc. But this extra cost has left a sour taste in my mouth. It looks like a hidden charge and a bit of a tax that we should have been told about before we booked. You just called me and are now hiding behind terms and conditions "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by LUIS VITOR - 14 July 2025

" ... "

" ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 10 July 2025

" Very pleased. Will use again. "

" Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PETER - 07 July 2025

" A good experience with prompt service and a good car. Recommended "

" Fast service both to collect a return vehicle. 2025 vehicle (Mini Cooper) supplied with photo details off existing minor damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 06 July 2025

" Good, highly recommend "

" Great experience this time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WILLIAM - 03 July 2025

" The worst experience in 30+ years of hiring cars. "

" The worst experience ever. My wife experienced racism and discrimination by the Lisbon Airport counter staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MICHAL - 24 June 2025

" Autoeurope is cool "

" Despite booking a premium car, we were given an old vehicle with 110,000 km on it, which failed to start the next day. We were forced to return to the airport to exchange it. When we refused, we were given a smaller car, but they refused to amend the contract, meaning our excess charge remained at the premium rate of 8,000 euros. Additionally, the staff attempted to upsell numerous options during the rental process. This experience was unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MARK - 22 June 2025

" The cars are older but in good condition, and lots of small dents and scratches so don't have to worry about them being pristine- for the price were a good deal and did exactly what it said in the tin "

" The cars are older but in good condition, and lots of small dents and scratches so don't have to worry about them being pristine- for the price were a good deal and did exactly what it said in the tin "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ROBERT - 21 June 2025

" Sadly feel totally ripped off by Gold Car Hire. "

" I was encouraged by Gold sales rep to take out the additional insurance. I later realised 48 hrs later I didn't really require it. I drove all the way back to airport to ask them to remove it and refund. They were u able to as it was a contract although they practically insisted I take out the extra insurance. Bad customer service. Equally I stuck in sand at the beach on a forest track. When both myself and partner called emergency services for help separately there was no response. We called a local Nazare recovery company and it cost us an extra 70 euro. They should not be upselling additional insurance when it already exists in the first place. I felt so ripped off and will Never use Gold again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 17 June 2025

" Efficient, car was brand new so that was a nice treat. Will book with auto Europe/Sixt again "

" Very busy collection office, queued for approx 40 mins. After that the paperwork was quick and the car was fantastic! Drop off was also busy but efficient and had no problems at all. Very happy "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JONATHAN - 15 June 2025

" Friendly staff, amazing price for good quality car "

" On arrival, both the meeting instructions and the contact phone number for BeRent were incorrect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - 12 June 2025

" Quick car collection and drop off, no hard sell for extra insurance etc. "

" Very efficient and very competitive pricing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 10 June 2025

" I have used Auto Europe several times now and always had a good experience. "

" Great vaue for money and efficient organisation of pickup and drop-off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 10 June 2025

" On collecting the car, the car condition paper indicated multiple scratches and dents etc - so many it was not possible to verify and check them all. After driving for the first day or so, a tyre low pressure alarm came up. I re-inflated all tyres but alarm remained on. On returning the car the inspection guy said there was a new scratch on the drivers mirror. I definitely did not make the scratch but he reported it as though I did. It was so insignificant I had not even noticed it. He said I should explain it to their desk in T2. I went to do so, but desk had a massive queue and I could not wait as I had a flight to catch. Other than the above all fine. "

" On collecting the car, the car condition paper indicated multiple scratches and dents etc - so many it was not possible to verify and check them all. After driving for the first day or so, a tyre low pressure alarm came up. I re-inflated all tyres but alarm remained on. On returning the car the inspection guy said there was a new scratch on the drivers mirror. I definitely did not make the scratch but he reported it as though I did. It was so insignificant I had not even noticed it. He said I should explain it to their desk in T2. I went to do so, but desk had a massive queue and I could not wait as I had a flight to catch. Other than the above all fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DANIEL - 07 June 2025

" All good "

" Terrible company and service. Very rude staff and impossible to contact during and after rental. Seem completely overwhelmed with having to deal with customers. Will never use again as am scarred for life "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by KRISZTINA - 06 June 2025

" Everyone was kind and everything was perfect. "

" Everyone was kind and everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by AHMED - 04 June 2025

" I paid EUR 165 extra for their full damage and excess insurance cover. After driving the car for 6 days, they charged me EUR 70 for cleaning the car!! "

" I paid EUR 165 extra for their full damage and excess insurance cover. After driving the car for 6 days, they charged me EUR 70 for cleaning the car!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MICHAEL - 24 May 2025

" No problems, easy pick up & drop off "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by GARETH - 04 May 2025

" Cheap but sometimes you get what you pay for. I wouldn't use Goldcar again. "

" I was informed I needed to have a credit card with at least 6 months validity. The agent said this condition was stated on the voucher - it wasn't. If I didn't have another credit card to use they would not have honoured the rental. I won't be using Goldcar again. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MICHAEL - 02 May 2025

" I rented scores if cars through Autoeurope and is extremely satisfied with the competitive rates and the excellent rental options and service. "

" Very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - 01 May 2025

" SurPrice was charging a high security deposit which exceeded the available funds on my visa. They made it clear that if I didn't take out their 500euro insurance, they would classify me as a no show and that AutoEurope would automatically charge me again for another rental. When I rang customer service at AutoEurope, the woman I spoke with was horrible. Very condescending and didn't care at all or even pretend to try and help. It was an awful experience and I lost the full payment made. Leaving reviews on social media about SurPrice and AutoEurope to warn other consumers. "

" Awful service, dishonest and dodgy all around. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

LISBON, PT - Reviewed by TIAGO - 30 April 2025

" 24h support is inexistent as tried calling at 7pm on a Friday without any luck. Struggling to get assistance to get a full refund for my recent booking that had to be cancelled due to untrustworthy practices from the rental agency "

" Had to cancel the rental at the counter as the employee was trying to make me pay for cleaning fees without even taking the car out and tried several tactics to make me take out their full cover even though I had already paid for that with auto Europe. Not very happy with auto Europe now as I'm trying to get my money back for a booking I was forced to cancel at the counter because of fees that were not mentioned anywhere in the agreement and struggling to get help with this situation. Not use Klass Wagen ever again and seriously considering to stop using auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CERI - 30 April 2025

" As above "

" If you really want some feedback about your operation, contact me directly via my email. I will be very happy to provide details, however, given your extremely poor record, I don't think I'll hear from you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by SIMON - 12 April 2025

" As above Lie the choice your website provdes and includes insurance "

" Apart from a queue and wait to get the paperwork and keys, it was fine, though you took a number and having ordered through you rather than direct our number had a lower prioity than direct bookers. Car was as booked and fine, Drop off was easy and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOHN - 02 April 2025

" I expected to pay approx. £20 for tolls and petrol but got charged £35.97. No breakdown received so it's difficult to challenge. However, this experience is still better than one with Goldcar last year which was truly awful. "

" Tried to pressure me into an upgrade, then additional insurance. When I refused tried dcare tactics over what could go wrong. Very disappointing. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LISBON, PT - Reviewed by NELSON - 27 March 2025

" This is why I will always book my cars with Autoeurope. Best service and competitive prices. "

" Great car rental - 5 star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MALCOLM - 27 March 2025

" No complaints at all. Excellent service from all the staff we encountered "

" No problems at all to relate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LAL - 20 March 2025

" Useless service "

" Excellent "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CALLUM - 19 March 2025

" I feel scammed and would like this to be looked into "

" On arrival I was told I could not get the car for the price we had agreed so I was forced to pay an extra €210 for the rental plus €150 deposit which I have not received back "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAUL - 17 March 2025

" More than happy to continue booking our hire cars through Auto Europe. "

" Great service as always and more than happy to continue using Drive On and Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SIMON - 06 March 2025

" Amazing price, good quality hire company "

" For once there was no queue at the pick up desk and everything was processed quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONY - 06 March 2025

" for some reason it auto-populated my name as Tony and not Antonio as per my driving licence. They would not let me call you to amend the booked or rebook via auto europe and had to book it with them directly. So a cheap booking of £29 was now over £170! "

" for some reason it auto-populated my name as Tony and not Antonio as per my driving licence. They would not let me call you to amend the booked or rebook via auto europe and had to book it with them directly. So a cheap booking of £29 was now over £170! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PAULO - 01 March 2025

" Very good "

" Straightforward quick check in and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 28 February 2025

" Easy to use search engine and fantastic prices. Great experience all round. "

" Excellent car, free second driver and quick turnaround on return. Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IOLA TATIANA - 26 February 2025

" Very friendly staff and very supportive "

" Thank you for your service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 19 February 2025

" Not Auto Europe's fault "

" Waited a long time at reception for them to find a car for us (clearly they didn't have one available), eventually they told us to go to the pick up point where we were presented with a standard 2-door mini. For four adults, one of which was wearing a surgical boot after rupturing his achilles. We had booked an intermediate SUV. Another long wait for an alternative to be delivered from elsewhere, and the car was still smaller than ordered (Citroen C4). No remorse, no apology. Terrible service. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by DAVID - 16 February 2025

" Having the additional insurance that you provide gave good peace of mind throughout our holiday. "

" When we arrived, after a bit of a wait, the counter staff gave us a significant vehicle upgrade, as they no longer had any cars of the class we'd booked. Given the small roads we were driving on, we didn't really want such a large vehicle, but had no choice. The car itself was fine: no issues and excellent value for money had we wanted such a large car. The return process seemed very expedient. But it was only when we got home that I noticed we'd been charged €25 for fuel, when we'd completely refilled the car just before its return. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANCISCO - 15 February 2025

" No good "

" On the desk the staff just like to push this and that, and force me to have something which I did not need or want. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LISBON, PT - Reviewed by RAY - 09 February 2025

" My first choice car hire company every rime "

" Have used this car hire company over 60 times "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 09 February 2025

" y "

" agent spoke very quietly in a noisy location so we struggled to ensure that didnt pay extra for excess,, and clarified upfront fuel option. We paid an extra €50 which was less than the estimated €65 shown when we collected the car. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DIANA - 03 February 2025

" Easy to contact, quick answers. However, your number for Klass Wagen on the confirmation email is incorrect. The correct number is +351211451036 "

" The vehicle had damages at pick up but the advisor declined to come and see and note them and said for me to take pictures and present at drop off if I am questioned about anything. That is a backwards way to proceed. Also, they would not accept Amex, very inconvenient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MARIO - 28 January 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO - 20 January 2025

" SO FAR AUTO EUROPE HAS PROVIDED OUR COMPANY WITH REALLY GOOD SERVICE. PROBABLY THIS HAS BEEN THE WORST EXPERIENCE SO FAR IN PORTUGAL OR SPAIN. "

" WHEN COLLECTING THE CAR IT WAS NOT EXPLAINED THE OPTIONS FOR INSURANCE. THE COUNTER STAFF SAID IT WAS MANDATORY TO PAY 300€ NOT REFUNDABLE FOR THE INSURANCE. THE CAR WAS RENTED WITH FULL COVERAGE WITH A DEPOSIT OF 3900€, THIS WAS NOT MENTIONED WHEN PICKING UP THE CAR. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LISBON, PT - Reviewed by BRIAN - 08 January 2025

" Auto Europe were helpful and obliging and my interaction with customer service was helpful "

" Felt there was an unnecessary hard sell of their damage insurance. I didn't take it. It was explained to me a couple of times that I would have to pay them, then claim it back from the insurance. I didn't realise there was a charge for the toll widget in the car, which cost almost as much as the tolls and the tax. I'd have been cheaper paying as I went. Otherwise a good service. Thank you "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RUI - 07 January 2025

" Nothing to add; very happy with the experience as usual. "

" Friendly staff, no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by SIMON - 05 January 2025

" No issues with Auto Europe "

" We are usually supporters of Guerin. This time there was confusion over the type of car and some system glitches which made the pick up process very slow. On return, although we had cleaned the car and are very regular clients of Guerin we were charged €75 in cleaning charges due to some sand in the footwell (no mats) which could not be seen but was felt by the attendant. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 8

LISBON, PT - Reviewed by DANIEL - 02 January 2025

" Again, nothing against Auto Europe but no more. I will take UBER instead. With £300 I pay my car insurance for a year in UK. "

" Nothing against Auto Europe. I have paid €263 insurance for 6 days. Really??? Totally I paid for the rent around £300 only for insurance! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LISBON, PT - Reviewed by CLIVE - 31 December 2024

" Auto Europe are an excellent company, I was just disappointed with Surprice Car Rentals in Lisbon, considering the amount of Excess/Security they applied to my credit card. "

" I was surprised at the amount of the Excess/Security deposit which was blocked on my credit card by Surprice Car Rentals. At 1845 Euros this is far more than the normal 300 or 600 Euros which I have always experienced in the many times I have hired cars over recent times. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JEFFREY - 23 December 2024

" See above "

" Issued with badly marked vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JONATHAN - 18 December 2024

" Very quick and issue free. "

" I have used Turisprime many times now and they provide a quick easy service. Very friendly staff who make your rental experiance as smooth as possible. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by POSSIDONIO - 15 December 2024

" Xx "

" X "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 8

LISBON, PT - Reviewed by RAYMOND - 13 December 2024

" Pleased we could do paper work online before leaving home which meant all I had to do was sign form making it quick on arrival. "

" Very efficient smooth pickup procedure. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JUDITH - 08 December 2024

" see above "

" Pick up was a nightmare! There were no other clients but the delays were duw to a new sysatem being rolled out. The staff dodn't know what they were doinf.. My AMEX was continuaslly declined and I had to callk them. Eventually the staff advised that just today AMEX was not accepted. Another work around was provided but after a wait of over an hour which left me totally drained by the whole experience. The guy then wrote down my email incorrectly and the confirmation of my rental never arrived ecen though my initial reservation went thru. When he couldn't have picked it up from the syatem is beyond underatanding. Totally unprofessional serivce. I was then in the rush hopur traffic so took me over 2 hours to get home. Public transport would have been far quicker "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by NELSON - 08 December 2024

" Easy, quick car hire experience 5 star "

" Thank you. Great car hire experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STANISLAV - 05 December 2024

" as expected "

" as expected "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 03 December 2024

" Auto Europe selected a vac hire company which is not fit for business and did not fulfil its services. Auto Europe did not refund the money paid for a service not used nor escalated my complaint. I'll with take it to the regularor "

" Centauro refused to hire a car on the day of arrival when called upon. Centauro did not rent a car on the day after rental start after 2 hours wait. They prioritised all other customers arriving later than me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by FABIO - 28 November 2024

" Easy to make a reservation "

" I had a friendly costumer service at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by NIGEL - 28 November 2024

" Excellent "

" Excellent, great car and great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 16 November 2024

" While the office is off airport, the transfers both ways were efficient with friendly drivers. I made one long journey to the border with Spain and the car, which had only a small kilometrage on the clock did not miss a beat. "

" As is normal, the counter staff tried to persuade me to take extra insurance which I had already added to my reservation with you, but in all other aspects I have no qualms about recommending the company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIMOTHY - 10 November 2024

" n/a "

" It did take about 1 hour to queue and collect the car as it was very busy, but the counter staff were very friendly and apologetic. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by DIOGO - 09 November 2024

" Car worked well and it was cheap. Nothing negative to raise "

" Very easy to find the rental place near the airport. Quick pick up and delivery. Nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KAR-MING - 09 November 2024

" Usually use autoeurope and keyngo fully insured and all previous experience the car has been of relative good quality but this experience was unsure whether the car was going to be reliable. "

" Fully insured so was provided high mileage and car with a lot of bodywork damage. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LISBON, PT - Reviewed by TOBY - 06 November 2024

" Terrible experience, used auto Europe to compare prices, noting cross border fees. Chose keddy as no cross border fees stated, whilst other companies had prices listed. Paid more for keddy to avoid cross border fees. Had very poor experience when collecting car, cross border fees added anyway €80 and had a car in very poor condition, long waits and rude sarcastic staff. "

" Long queue at collection, rude sarcastic staff. Extra charges added not shown on auto Europe website, when questioned staff again very rude. Staff watching football on phone throughout car collection. Old dented car with 131k km on odometer given, again long wait to get damage noted before taking car. Very disappointed. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LISBON, PT - Reviewed by IRENE - 06 November 2024

" Excellent service "

" Reasonable experience although some damage to vehicle "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by PHILIP - 01 November 2024

" Excellent value for money . Not sure if all companies in Portugal charge it but we paid £1.93 per day (6 days) for the auto toll device in the car. As it made the overall rental for 6 days only £44 . This was exceptional value and the transfer back to the airport was spot on . 15 mins max "

" Waited quite a while for pick up at the airport ( 30 mins) whilst other companies had been around twice in the time "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PAULO - 31 October 2024

" Difficult to find desk to collect vehicle, no very visible and no direction on app or online. "

" When on queue for collection day after printed ticket to collect others customers from herts hire have priority to reception, on my case have 5 booking pass front to reception, arriving on queue after me, only was call to reception desk after queue was empty, ask to attendant and reply other bookings have priority to firbly hire. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by HELEN - 26 October 2024

" I am most unhappy with the incorrect advertising of Turisprime as being 'At airport' pickup and not shuttle service "

" The booking I made with AutoEurope stated that Turisprime was at airport and not a shuttle service. When I arrived at the airport the shuttle service instructions were unclear. We waited 20 minutes for a shuttle to arrive, the phone to Turisprime was unanswered and I had to call AutoEurope to find out what was happening. The return shuttle service was also very slow, we had to wait for two shuttles to the airport before there was room for us, this was midday on a Wednesday. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LISBON, PT - Reviewed by ANDREW - 25 October 2024

" So simple and easy, would highly recommend Ok Mobility 5*! "

" From start to finish it was very easy and quick, the shuttle was waiting for us at Lisbon airport, speedy and efficient in picking the car up and dropping it off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 24 October 2024

" I have used Auto Europe company for 20 years and they are very good, no issues and always helpful. "

" This is the second time i'm using this company and never again, I'm Portuguese and go back to Portugal 6-8 times a year and always hire a car. I have car hire insurance which I pay for the whole year to cover any damege on hire cars, and with Klasswagem company, I was forced to take their insurance which cost 250 Euros because their staff were extremely pushy and said my insurance was not valid. I explained to the person serving me that I have hired a car with them about 3 months before and had no problem, but this guy would not relent and kept saying that things had changed last month and I had to pay. In the end, I paid very reluctantly as it was late at night and I was fed up of arguing with the guy. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

LISBON, PT - Reviewed by ALAN - 24 October 2024

" Very good rate, great service, all went well, good experience. "

" Good price, all ready for us on our arrival. Friendly staff. Very happy, all went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BIJU - 23 October 2024

" Good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEWART - 22 October 2024

" Good staff "

" Good staff. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by LIDIA - 20 October 2024

" Was fine, see above - due to the charge I am not likely to book with them again if I travel and arrive late "

" The car was not in great condition in terms of presentation it had a number of scratches and pumps. I was not to pleased to be charged 40.00 euros for out of hours pick up when they were opened and there was 2 people at the reception. clearly they were not there only for me. They are a well know rental car and I believe this charge is not correct. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by FREDERIK JAN - 19 October 2024

" Close to the airport "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by IAN - 17 October 2024

" See above....the deal left me feeling stupid and my wallet empty. I WILL NEVER USE AUTO EUROPE AGAIN. "

" From a starting stated cost of £21 for a week, the final cost of £320 was outrageous! The subterfuge between the UK agents and the car supplier caused misunderstands and is obviously designed to scam the client for as much cash as possible. NO I WOULD DEFINITELY NOT RECOMMEND YOU OR USE YOU AGAIN "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SIMON - 15 October 2024

" Will recommend to others. "

" Easy online booking. Efficient, knowledgeable, helpful staff. Will recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 15 October 2024

" All went well,no bad surprises. "

" All the process went smoothly... Never had to make the check in by myself, but it was easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUNA - 15 October 2024

" Again not sure I'd use them again. Overall don't trust them not to scam me. "

" Great price, big warehouse, lots of vehicle choice. Seems an efficient service in an ideal world. Airport pickup- no mention of company name change to Moveida! Waited 40 mins before finding this out. Wasn't aware they didn't take Amex as I had used Amex to book and pay the initial fee - the counter girl was very rude and dismissive about it. I speak enough Portuguese to know she was laughing with her colleague about me. Not kind. No mention of when my deposit will be returned, couldn't get a straight answer out of anyone. Same with the toll deposit. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IAN - 14 October 2024

" I have done that in section 3 "

" The car was in good condition albeit an older vehicle with 46k km on the clock. The rate was very good indeed. The main downside is that Turisprime is off-airport and there is no desk in the terminal so guessing where the transfer pick-up is...well, a guess. That said, the minibus turned up within about 10 minutes once I had worked out where to wait. The same on the way back - drop off car in rather remote location and get transfer back to airport, but it did leave pretty promptly. Check-in was carried out promptly and no minute searching round the vehicle for any damage. Staff not especially friendly but were efficient. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SARAH - 14 October 2024

" Good thanks "

" Service and car good but difficult location to drive to and from! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GERARD - 11 October 2024

" Apart from the tyre problem we enjoyed the use of the car,easy to park and compact with enough space for baggage. I like driving into small towns and villages which can be problematic with a large car. "

" Over 90000ks ,it felt tired and well used. It felt alarming whilst on the motorway like the rear starting to breakaway on bends. Fortunately it was dry and we drove quite sensible to our destination. I took the car to a tyre depot and had them check all tyres 1 was very low and the others had different Pressures even the reserve spair wheel. No dust caps on any !!! Once rectified all went well and we could resume our tour with safety. We have used your company many times and always been very happy. The toll system is very ingenious and transparent. We will use GOLDCAR again!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LISBON, PT - Reviewed by CLIFFORD - 11 October 2024

" Generally I've always been happy with autoeurope & the companies they deal with. But not in this case. "

" 1. It was not clear where the pick up was. Hence I wasted time trying to find the pick having to ask a number of different hire companies. 2. The time taken to rent the car was ridiculous at least an hour. I even rang your office to cancel the hire but was advised it was too late to cancel and I therefore had to go ahead with the hire 3. I never received any T& Cs from the hire company regarding what was & what was not covered. 4. I believe I've been misled & taken advantage of by the hire company. When I eventually got to the counter I was told that the cover I'd bought from you only covered the excess. It did not cover any loss or damage to the car over and above the excess. That was my responsibility. In all the years of hiring cars I've never heard of this. In spite of my protestations he was adamant that what he was saying was correct so I was either responsible for loss or damage above the excess or I had to buy the full cover through them. I felt I had no option other than to buy their cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LISBON, PT - Reviewed by FERNANDO - 10 October 2024

" All went according to plan as per reservation details. Hertz staff excellent. "

" very good - no additional comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARCO - 08 October 2024

" Excellent experience "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 05 October 2024

" easy finding and booking what I needed. "

" staff in Lisbon office were super slow. Took 30 minutes to from arrival to driving with only 2 people already being served in front of me when I arrived. Other staff members seemed to be think it better to just watch the massive queue forming rather than jumping in to help the 2 counter staff. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VITOR - 04 October 2024

" overall it went well "

" The car has a lot of damage and is not specified in the check-in sheet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by DAVID - 29 September 2024

" Very helpful staff and a pleasurable experience, will use again "

" Guerin were very helpful and the car was very good. Their service is excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WAYNE - 25 September 2024

" All in all very good experience "

" The only negative was the 1 1/2 hour wait to get to see the counter staff due to amount of people in the line "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RACHEL - 24 September 2024

" Online booking was ok "

" Surprice is good on a budget. The pick up process is slow taking about 30min despite filling out the online checking with the provided QR code in the shuttle on the way to the hire office. The car was clean and ran ok during the hire period. There was some damage to the car from a previous hire that was yet to be repaired and the slightly affected the steering. Staff did not communicate with each other that we were ready for the shuttle despite telling us it was ready. It was unclear who would be providing the shuttle to the airport to approach to escalate the issue. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

LISBON, PT - Reviewed by CHRIS - 21 September 2024

" Generally pleased with Auto Europe Disappointed with Europcar /Keddy who have been efficient iand provided good service n the past "

" Vehicle was quite dirty on collection . Difficult to check for damage. This acknowledged by staff.. Damage to one of wheels was not listed on checkout document . Fortunately we photographed this. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LISBON, PT - Reviewed by CHRIS - 16 September 2024

" Overall very good Thank you "

" The only issue I had was that j in mess told that in the event of an accident I had to claim back the original holding fee from auto rather than sprite taking it from auto "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SHILTON - 15 September 2024

" I have mostly used Auto Europe for my bookings and never had issues with AE directly. "

" I purchased a full insurance through Auto Europe which as per my understanding covers for damages (In case any). The guy on the counter tried to sell me an Insurance of 350€ & tried to give excuses saying the insurance I purchased has lot of hassles and my money will be blocked for a Month even if the car is not damaged. I will have issues with police etc etc. never had this happen before. I kept denying till he gave up. He also tried to sell road side assistance for 40€ which I denied. After that his expression completely changed. He turned from being polite to being rude all for not paying the ridiculous prices. Looking at Google reviews, seems like people have had similar experience. Would definitely not recommend ok mobility in Portugal to anyon "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 13 September 2024

" I have been using Auto Europe over 10 years 7/8 times a year and always very good "

" They move location and never send an email informing the new place to return the car We lost about half hour to go to new address "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - 13 September 2024

" Auto Europe need to ditch Turisprime so that their good reputation isn't damaged any further. "

" Although it said it was "on airport" it wasn't and a shuttle bus took us to the Turisprime office. I didn't get a copy of the hire agreement that I signed on collecting the car, I thought it was in the envelope he gave me but turned out it wasn't - I'm sure I declined the "cheaper" option of excess cover when I picked up the car but it was on the agreement he showed me when I returned the car. The car had a significant dent in it - the rep left me alone to check over the car and take pics of any damage - turned out he had already checked the car and noted the dent. The USB phone charging didn't work. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LISBON, PT - Reviewed by NEIL - 12 September 2024

" Incorrect paperwork from you, see above. "

" Your paperwork states that I would be met at the airport by someone with a sign. I spoke to one of your competitors who informed me that I had to call you to get a collection. We waited 45 minutes at the airport before being collected. Change the information provided! You would have received 10/10 marks if it hadn't been for this. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GRAHAM - 10 September 2024

" Your service was excellent. Have used before and would use again if price is right( not always cheapest!) "

" Long wait to pick up car, then given a car when ordered an SUV! Car quality ok, but not wat was ordered and paid for! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by CHRISTOPHER - 08 September 2024

" No issues with Auto Europe but will take greater notice if the customer reviews future. "

" Shameful - first car was badly damaged and should never have been assigned, but another car was provided in the same group which was acceptable. On return the depot was deserted and turns out they'd moved premises but failed to tell me. Attitude of staff was terrible and I ended up getting an Uber to get my flight as I was running so late as a result of their ineptitude. I'll never use this company again. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JONATHAN - 08 September 2024

" Very helpful staff "

" Very good was offered choice of cars both in higher group than I had booked efficient friendly staff. Collected on time from airport. Only downside is location of office which is accessed by very narrow Street "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SERGIO - 04 September 2024

" After missing flight I try several times contact auto Europe without sucess to hold car for next day at 10am time for next flight get in Lisbon , I send email explain situation and no one reply, when I get in Lisbon after 13 hours of pick up I been told by centauro that contract was cancel because pick up should be in 12 hours , I don't understand why car wasn't available because I paid for full 11 days not 12 hours or deposit to hold car , was very stressful experience for me and my family with your company , I still waiting for full refund has I not use your services . "

" None , that's happen. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by PEDRO - 03 September 2024

" All good "

" Quick and efficient service at pick up. Slower at drop off but the car park was very busy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOSE - 28 August 2024

" Overall taking away the cleanliness of the vehicle and having to deal with a screen instead of a human being on collection was a good experience and I had also hired through yourselves a last year and that was a great experience that's why I booked again for this summer. Maybe I will book again next year if the price is reasonable, at the end of the day its all about the cost and service. "

" When I got to pick up point staff not really helpful, I had to use a screen and input all the information again even though everything including all details were imputed at the time of the original booking. The car was great but on collection noticed that it needed a wash as the windscreen was full of dry insects and the interior also needed a clean so the the following day I took the car to be washed and vacuumed as it was hard to get proper visibility from the screen. But everything else was fine. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by SAMUEL - 28 August 2024

" Poor transfers to/from airport. Good vehicle and some excellent customer service form individuals. "

" We waited for nearly 45 minutes for a shuttle from the airport to depot. On our arrival at the depot, the young man at the desk was very helpful and very well mannered/ kind. The checking of the car was overly fastidious and responsibility placed very much on us to document all marks and scratches, On our return to the depot, the car was barely checked, raising questions about why we spent additional money on insurance. The female driver who took us back to the airport drove dangerously fast, to the point that we all felt uncomfortable/ concerned, including accelerating towards and shooting through a red light. When stopped at traffic lights later, she immediately got her phone out and was looking at social media, and missed the light turning green. It was a relief to get out at the airport. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTHONY - 28 August 2024

" Overall a positive experience "

" Car rental worked well with no problems. Car was good and drop off was very efficient. Initial rental was a slow process, but worked in the end, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROGER - 27 August 2024

" Insurance is the highest cost item and paying twice is a scam. "

" We paid for the insurance twice because I thought I'd booked no excess insurance with Auto Europe but when we picked up the car Turisprime said that we had to leave a deposit and that excess insurance had not been booked. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MARK - 26 August 2024

" Good communication and happy with service. "

" Very positive experience. Car was immaculate and one tiny mark was noted in the forms. The pick up and return was smooth and less than 30 mins....we have queued for hours with other companies!! Good value for money too. Would not hesitate to use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 24 August 2024

" Very good "

" Good rental car company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by UPEN - 22 August 2024

" I am satisfied with the car hire for my holiday and would use them again. "

" I am quite pleased with klasswagen. The lady who helped me gave me the car I requested with Apple CarPlay. I am a little disappointed that prices have gone up for the hire and the insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DARRON - 21 August 2024

" Disappointed about the above, as I brought everything that Auto Europe advised I would need, but in that email, Auto Europe did not mention bringing my passport as well! I lost a day's rental and spent extra 50 euros on Uber fares as a result of this lack of communication! "

" Everything went well, apart from the fact that Auto Europe did not advise me that I needed my passport when I picked up the vehicle! So, when I went there on the second day of my holiday, they would not let me collect the vehicle without my passport. I got an Uber there and then had to get an Uber back to where I was staying, and couldn't even get back again the same day before they closed! So, I lost a day's rental and spent extra 50 euros on Uber fares! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by DARREN - 21 August 2024

" Autoeurope were great, pickup experience at Hertz/Dollar/Thrifty Lisbon was awful "

" Pick up took 2hours, and only electric cars available "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HUGO - 21 August 2024

" Easy to book great prices "

" Great custumer support, new veichles polity staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANCISCO - 21 August 2024

" no other comment's "

" I hired a Audi 3 i was given the choice of Ford Focus i dont thing its on the same league. if you dont have an Audi you offer an VW Golf I think. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDER - 17 August 2024

" OK "

" Although I had made a specific point of booking a 4-door car online, I was told at the desk that I had only asked for a 3-door and that it would cost me more to upgrade. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by CARLOS - 14 August 2024

" Amazing "

" No do bad, nice "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ROBERT - 13 August 2024

" Excellent service from Autoeurope "

" Friendly and helpful service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CLAIRE - 11 August 2024

" As abive "

" Charged allot extra because your insurance didn't include breakdown. Day 3 had engine failure so lost 2 days & had to travel 120km to change over car & charged emergency amount because the fuel was half gone when we broke down. Awful experience "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MIGUEL - 10 August 2024

" Booking the car through auto Europe was a fairly easy process. Getting to speak with someone at Hertz was not. Our flight was delayed and I wanted to let Hertz know so we wouldn't lose our booking. I eventually rang auto Europe and the lovely chap I spoke to sorted it all for me. "

" The wait at the counter to pick up the car was more than I expected but the desk attendant was very professional and courteous. Upon returning the car there was nobody to speak to and the instructions on where to leave the key could have been better indicated. Also, if there had been any issue it is disappointing that there is nobody to see. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 08 August 2024

" I am hoping that Auto Europe will assist me with me with my dispute with Surprice and if so then this mark will significantly improve "

" I am in dispute with Surprice as they have taken money out of my account that I didn't authorise for a scratch that I didn't cause and a cleaning fee that was not justified. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by GREG - 08 August 2024

" I have already recommended Auto-Europe. "

" Upon arrival at Tangerine I was initially asked what time I would need to drop the car off when returning it. As we had a flight to catch i said it would be 7am. I was told that they would not be open at 7am, and as they had no key safe (as all other car hire companies do), I was told I had to pay them 55Euro to have someone available to receive the car and provide the shuttle service service to the airport. After that, I was then told that I had to pay another 27Euro for the "hire" of the gadet to automate the Toll payment. I have never had to pay separately for this before. I was then told that "optionally" I could pay them 138Euro as insurance for if the car broke down and I needed to be recovered! This is outrageous, and I declined - despite the hardsell and the waring that if I di break down I would have to cover the cost of well over 150 Euro. These are all complete scams designed to bump up the cost. The car I was given was filthy and was covered in scratches and dings - I had to spend at least 30 minutes with a member of their staff to catalogue and agree every single scratch and scrape! I was then told I would receive a copy of the contract and vehicle condition report by email. I have yet to receive anything from them, despite having sent at least two emails asking for the docs. A very frustrating experience - I will never use Tangerine again "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LISBON, PT - Reviewed by ANDREW - 07 August 2024

" Happily recommend rentastar to anyone "

" As quick and helpful as could be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTIAN - 07 August 2024

" Very easy and straightforward "

" Car had a few non-critical issues (boot screen not working, warning message about SOS system) but was otherwise fine. Checkin staff was very friendly but their IT system kept crashing to the process took quite a while. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MICHAEL - 06 August 2024

" All very efficient at every step on most trips with Goldcar "

" All very efficient at every step "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROSMARDIANA - 05 August 2024

" Organised and helpful - shuttle from the airport great "

" All very well organised - would have been good to have the electricity fully charged too. Staff excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIKE - 01 August 2024

" N/A "

" Impressive operation and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - 29 July 2024

" You do not share all the details. The pick up directions were incorrect. No address was provided for the car hire firm. Additional costs are not made clear "

" Charged a car cleaning fee - never heard of that one before of 15 euro if in advance or 25 euro if paid later - this does not appear on any paper work. They do not meet you at arrivals. You have to call an then they send someone. Waited for a driver to get dropped back at the terminal. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DOUGLAS - 29 July 2024

" appalling "

" we paid for a small SUV VW T-Cross or similar . we were given a citroen C3 and told it was the equivalent a car so small our frinds had to take an expensive taxi back to the airport as 4 of us pli us cases could not fit in .upon picking up we declined CDW insurance as I have a yearly policy , they wnted a deposit and would not accept American Express that i booked car with and also declined my other credit card .Tangerine said the only way we could have a car was if my wife paid on her card for CDW at a figure of £342. naturally we were furious but had no option . I will never use or recommend Tangerine and maybe yourselves . "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 27 July 2024

" Excellent "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GUILHERME - 26 July 2024

" Great deal "

" Very good. Just long queue to pick up "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 26 July 2024

" Once again autoeurope came up trumps. "

" It was so easy and everyone was so helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONY - 23 July 2024

" Everything was good except the communication as to where to pick up the car. "

" We arrived to collect our car where the Firefly office was empty( closed down) so we had to ask around to see who could help us. The person at Hertz did but no where on the paperwork said Hertz. The man that helped us was very good but when you land in a foreign country the last thing you need is to be searching for your car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EDWARD - 22 July 2024

" Average "

" The car was not ready when we arrived to pick it up and we had to wait for a long time. The car we were provided with was not in a good condition. It had done over 100,000.00 km. It did not drive well & was coveted in scratches & dints. At drop off, the man inspecting the cat was quite aggressive. He tried to blame us for one of the scratches but eventually dropped this as he agreed the car was in a poor condition. All in all not a great experience. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LISBON, PT - Reviewed by HENRIQUE - 18 July 2024

" Good polite staff! Car in excellent condition! "

" Only criticism was the wait to pick up the car in the terminal! Long queue!!! System needs looking at. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STUART - 13 July 2024

" Good pick up and excellent return. Booking thru AutoEurope as smooth and easy as usual. "

" First time using Dollar, vehicle a bit below grade experienced with other hire companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by CARLTON - 12 July 2024

" Apart from the dirty car, very good. "

" The car had only just been washed, not very well! However inside the seats very dirty and the dashboard and screens were all very dusty and dirty. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LISBON, PT - Reviewed by NICHOLAS - 11 July 2024

" Search facility easy to navigate, booking conditions also easy to understand "

" Car collection etc all good, was given choice of Nissan or Renault, found choice on top floor of carpark and all seemed OK. It wad late evening. Next day spotted some damage and took photos. A week later found in my email junk a pre-collection report from the rental company (who are part of Hertz) and photos of various angles of the car and comments "no damage". You could clearly see that the light reflections showed some damage - emailed Hertz customer service and pointed this out and made comment that I felt thus was a bit naughty - they acknowledged my email within 24hrs, and had to wait until we returned the car to see if there would be any action / claim on my booking - there wasn't. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by NEIL EDWARD - 09 July 2024

" An overall pleasant experience and would have no hesitation in using the service again. "

" The service provided was in excess of our expectations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDREW - 08 July 2024

" See above "

" Excellent service until the accounting following return of the vehicle. I have been charged a significant unanticipated and unexplained amount and Hertz are delaying or failing to explain. This goes to the heart of the transaction - if I can't trust the company to act honestly regarding charges on my credit card then they're not a company I will deal with again. Shocking. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAUL - 07 July 2024

" Great work Guerin, more than happy to keep using you for all our rental cars in the future. "

" Very easy check in process, very helpful staff at collection desk and for the car collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRYN - 07 July 2024

" As above. Awful, stressful "

" I had not taken the 'right' credit card, the one I had booked the car with. Some of the staff resolved this in the end but it cost £150 more. There were staff there who were the rudest and most unhelpful ever. Unbelievable that in a European capital you get treated that bad. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

LISBON, PT - Reviewed by JOAQUIM - 07 July 2024

" With Autoeurope you always get best deals. With ZE Goldcar all insurances are covered and no hassles when handing in car. No surprises! "

" All insurances are covered with ZE Goldcar. Hassle free and no surprises at the end! Staff are friendly. Cars could be cleaner, but small price to pay after always getting good deals. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by RAYMOND - 06 July 2024

" Easy to use "

" I have used this company more than 50 times. Always a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JONATHAN - 30 June 2024

" See above "

" Good service overall at Lisbon Airport. The pick up seemed to take a long time as there was a queue and I wasn't classed as priority customer- not sure why as I have used you before Thanks "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 26 June 2024

" Would highly reccomend Guerin, car was clean, well maitained. Friendly staff who explained everything "

" Excellent & Very friendly service, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 23 June 2024

" Persistant salesman tactics totry to get me to take out their insurance when I repeatedly said that I had my own policy. Car had tyre warning light on pick up. their air hose was broken so they just kicked the tyres and reset the tyre pressure monitor.I had to go to a garage to check the pressure. "

" Persistant salesman tactics totry to get me to take out their insurance when I repeatedly said that I had my own policy. Car had tyre warning light on pick up. their air hose was broken so they just kicked the tyres and reset the tyre pressure monitor.I had to go to a garage to check the pressure. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MARLENE - 23 June 2024

" i would like Auto Europe to refund me for the cancelled booking "

" i had to move the booking forward by a day due to family issues, i emailed BERENT and AutoEurope on that day to advise i would be arriving a day late.No reply from BeRent, . On arrival car booking cancelled no refund and no apology, I was still paying for all the days i had booked, i just arrived a day later, but had advised them of this;. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by KAREL - 20 June 2024

" Easy to book and good value "

" We had to wait a long time to collect the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GABRIEL - 20 June 2024

" 5 stars staff and cars excellent customer service "

" Very friendly staff Very good cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 19 June 2024

" I was very satisfied with the entire service. "

" The car delivery and return service was good and fast. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by CRAIG - 18 June 2024

" Booking process fine "

" Everything was ok apart from pick up . It was one of the longest waits I have had , it was very inefficient. Staff were friendly and trying bad, it was something about the process that made it so slow "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PEDRO - 17 June 2024

" I do recommend you guys to everyone that travels "

" If it wasn't for the car to be in Dutch i would give a full 10 Had to be trying to guess everything on the car unfortunately, it should be either in English or the native language... But Dutch??? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MICHAEL - 16 June 2024

" See above. "

" Friendly helpful staff, all went smoothly, booked again in two weeks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PHILIP - 14 June 2024

" Good value, nearly new car, good service. "

" No problems at all, bit of a wait at the check in desk at Lisbon, but not excessive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JULIAN - 13 June 2024

" good prices "

" Slow pick up from Lisbon airport and only got collected once I called the office. This should be mentioned in the paperwork to save waiting around for 45mins! Cleaning charge was added on at the booking which wasn't mentioned before. As the car needed to be spotless inside and out when returned this is a charge that has to be taken. it should have been in the initial charge and not a 'optional' add on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIAGO - 10 June 2024

" Quick and smooth pick up and drop off . "

" Quick and efficient. And very polite staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 05 June 2024

" Have used Auto Europe for many years with excellent service. However Sixt Lisbon Airport disappointing "

" Had to wait 40min for car to be cleaned and another 10min for Child Seat to arrive "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by VICTOR - 04 June 2024

" See above statement "

" Picking car up was very easy but dropping off at my allocated time was a nightmare. Simply not enough staff available even with two customers. To cut a long story short the delay caused me and my family to miss our flight back home and incurring a cost of over 3000 Euros in rebooking flights and an overnight hotel stop over. I would be happy to talk this through with somebody senior in the company but won't be using Drive On's services ever again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KATE - 04 June 2024

" This is the worst car rental place ever! Our plane was delayed and the rental place was closed! We even got a taxi over to the office to see if it was open which cost us 80 euros! And then headed back to the airport and hired from a more reliable rental place SIXT. "

" Unfortunately our plan was delayed and the whole rental place was closed! We were unable to get our car so had to hire from someone else! DO NOT HIRE FRoM THIS COMPANY! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JOHN - 03 June 2024

" See above I would like a response ( and compensation ) from you. "

" Initially it seemed good. The r3nta Was for one week. After the first day the air conditioning failed completely. Outside temperature 29 degrees. On returning the car they refused any compensation and said we should get it from you ! They said they would have replaced the car if we took it back but their offices were 2 to 3 hours from where we were so it would have taken one day from a 3 day trip . Also they took 70 euros deposit for tolls but when we returned the car they asked for 17 euros for the tolls used and said they would refund the 70 in a fe2 days. Despite we had not used the car for the last ,3 days without air conditioning. So apparently you are supposed to compensate us for the air on fault. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 3

LISBON, PT - Reviewed by RICARDO - 01 June 2024

" Very happy all around "

" After more than ten years hiring still happy "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by RUI - 30 May 2024

" With auto. Europe Its was good l "

" To many costumers to deal for short of staff "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LISBON, PT - Reviewed by PRAVIN - 21 May 2024

" Upon collection, received a nice clean , fully fuelled car. It was parked in a dark , not very well lit area in the car park so could not properly inspect the vehicle for any pre-existing damages/scuffs etc . I found one damage later in the day when it was in brighter light. I reported this straight away to Guerin by email. Overall the vehicle was very good and easy to drive. "

" Yes the collection process was good. The drop off out of hours was not so good as there was no clear information about what actually was the contract number to use ? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - 20 May 2024

" Good "

" Excellent service and good car. The signing to the car park from the counter staff needs to be much improved. For the second time we got lost and found ourselves at the drop-off area. PLEASE improve the signs± "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 20 May 2024

" All went smoothly, efficient and friendly service. Quick and husle free drop off! "

" Efficient and friendly service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHARLES - 20 May 2024

" All good "

" Although the collection/drop off point is a short shuttle from Lisbon Airport, this company would be my first choice next time. The shuttle is efficient, the processing is smooth, and the deal is great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 17 May 2024

" Very satisfied, but I dislike the trend toward automated / self-serve terminals. They do not always work as expected - they do not have the knowledge and customer skills of a real human being ! "

" As with all previous Guerin hires, we were provided with the service and vehicle we expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MANUEL - 17 May 2024

" The car was supposed to be collect at 20:00 but by my mistake and unknowingly I put 08:00 . When I arrived to collect the car the staff was not available to supply the car and no cars was available . I pay the rental for 5 days , these car should be available any time on that day . No offer was given to and I had to hired the car from another company (Sixt ) really desaponte many thanks and looking forward for your response "

" The car was not available to collect "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JOHN` - 15 May 2024

" Great vehicle. We were even given a choice of colour! "

" Excellent value for money with a clear policy and simple instructions for use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CLYNTON - 15 May 2024

" Never again "

" Poor, could not get car as visa credit card did not work and debit card was going to incur higher charges than the price of the car. Additional costs for tolls were going to be included, not included at other rentals "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by BLAS - 07 May 2024

" The overall experience was great I was able to drive everywhere and return the car with ease. "

" Pick up and drop off was smooth transactions not knowing cars in Europe was expecting a bit bigger car but overall great experience with the rental and would definitely recommend it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NIGEL - 03 May 2024

" Very good "

" Car return takes to long "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CLIVE - 03 May 2024

" See above. "

" I had to wait about half an hour on arrival to be attended to. Not good at all. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ARUN - 02 May 2024

" not very happy with how charges are being calculated by Sixt "

" I am being charged for full tank of fuel and also other charges that I don't know what it relates to. Also I have been sent a separate invoice for damages -some of which I agree to and some I don't think it was my fault but a fault with the car to begin with. I am writing to auto europe separately so that this can be resolved "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KRISTOFER - 30 April 2024

" I have always used Autoeurope.co.uk for my past rentals, and I am always recommending you. I give you 9, instead of a 10, and that is because I have not yet received a refund for the cancelled rental car, that you were going to refund in 2-3 days, when we spoke on the phone on the 18th of April. I spoke then with two persons - who were going to finish the refund. Why is it yet not refunded ? Can you please refund what you owe me ? I also find it poor to have to remember having it back - again and again ! I spoke with two persons prior to my departure, and they gave a promise that is not yet fulfilled. And if I forget to follow up - it is lost money ! So I am not so happy about this. Hope you do something to make me happier about the rental from you . I am planning to rent again in August in Munich, and have it booked by you, but I am having second thoughts after this experience. Best regards, Kristófer. "

" I was very unhappy with the service from Sixt when I received the car - as they tried to rent a much smaller car to me than I had rented and said the rented car was not available. They did not have the same type of car available (then just for much more money, 20-30 EUR each day). And then they are also cheating and charging more than I had signed - (102 EUR instead of 63 EUR) higher amount for the oil - and also gave me no option regarding how the oil would be when returning - just said best to return with an empty tank. The tank was so big that I did not use half of the oil, still driving more than 600 kilometers. So they definitely cheated on me with the oil !, not happy. In the end - after I had argued with them for 30-40 minutes, they came with a car that was very satisfying, and similar to what I ordered - but they were not giving to give me that car ! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARK - 29 April 2024

" Everything was great, however the full damage waver that I had to pay on top of my full damage waiver at Klass wagen was a surprise.( not a nice surprise). Basically paid for 2 of them "

" Very smooth "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAUL - 28 April 2024

" We will always use Auto Europe for all our car hire needs. They provide excellent service, price and support. "

" Great service, very efficient and polite staff, the car was ready to go and very clean. The check-in and collection service was excellent as well as the drop off at the end of the hire period. Very pleased and satisfied with Guerin rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MAFALDA - 27 April 2024

" Nearly always use Auto Europe as my consolidator as very reasonabe rates. "

" The car was OK but full of scratches and dents. The warning light was also on upon collection, on querying about it the attendant said it was to do with the tyre but that's OK. As a single female on her own it was a bit worying always having the light on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 24 April 2024

" I was happy with auto Europe just gold car that wouldn't use again. "

" very pushy when it came to selling me insurance and frustrated that I didn't want it because I had already paid auto Europe for car insurance and cover. also the car had a lot of damage areas so it was hard to mark it all out incase they try to charge us. finally the brakes wore really worn and dangerous it made a horrible grinding noise every time I braked. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 3

LISBON, PT - Reviewed by DAVID - 20 April 2024

" Good experience "

" drop off was difficult to find. A map would have helped. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FARHAD - 19 April 2024

" Simple and effective. What more do you want nowadays "

" Efficient collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 13 April 2024

" 10/10 "

" As long as I can, I'll always hire from them. Augusto and Rafael were great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DUNCAN - 13 April 2024

" Jose at the Sixt airport desk was extremely efficient, friendly, and helpful. He managed to upgrade us to a larger car to accomodate all our luggage and golf equipment. The whole process was very quick both on collection and drop-off, we were very impressed. "

" Jose at the Sixt airport desk was extremely efficient, friendly, and helpful. He managed to upgrade us to a larger car to accomodate all our luggage and golf equipment. The whole process was very quick both on collection and drop-off, we were very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 12 April 2024

" As above "

" The staff waited for us on pick up which was great as our flight was delayed and we were not there until half past midnight. We were, however, charged Eur 50 for this. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 11 March 2024

" Please do its at the above section no 3. "

" The first advert for Auto Express said that pick up and drop off was from the Airport, it wasnt there was a shuttle to collect the car, and i had to drop the car off at the same location which meant that i spent almost an hour driving round Lisbon because it was on the other side of the carriageway. I was also caught with an extra charge for the VIA VERDE which was more than the hire cost. Finally I believe i my leather cowboy hat was left in the transfer from the airport but not reported ??? It has English supplier details in the inside in gold writing. The problem was who do i contact and how, so i am taking this opportunity to report it, so can someone please check with the driver. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MICHAEL - 05 March 2024

" An excellent experience looking at the overall cost. The counter staff were perhaps a little "pushy" selling extra insurance during the sign on procedure despite my saying that I had excess insurance from Auto Europe. However it was late at night. Pick up and delivery back to the terminals was outstanding while the return process was outstanding with a very polite gentleman waiting to take the car off our hands. Would definitely recommend "

" An excellent experience looking at the overall cost. The counter staff were perhaps a little "pushy" selling extra insurance during the sign on procedure despite my saying that I had excess insurance from Auto Europe. However it was late at night. Pick up and delivery back to the terminals was outstanding while the return process was outstanding with a very polite gentleman waiting to take the car off our hands. Would definitly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WILLIAM - 25 February 2024

" As car hire should be "

" All as it should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ANDREW - 20 February 2024

" easy to book and good price "

" easy pickup and great car what more could you want "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VICTOR - 10 January 2024

" I love AutoEurope, been using it for many years. Guerin really disappointed with the provided vehicle. So weak it could not even overtake a lorry ... "

" Very low quality vehicle, nothing compared with what I wired. Very disappointed "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JONATHAN MARC - 09 January 2024

" as above "