AUTO EUROPE LISBON, PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by ABU - 21 July 2020

" Very satisfied. Repeat customer. "

" Pickup and collection were quick. Good car. Will use again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARGARET - 13 July 2020

" Excellent service "

" 1st Class service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDER - 02 July 2020

" Fantastic Service!! "

" Great! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHARLES - 03 June 2020

" generally the best comparison site i used, with competitive prices, known suppliers and offers fairly priced insurance. "

" clean new car was given, quick collection and drop off . strait forward, only 300 euros blocked on card, polite and no fussing. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 13 May 2020

" Generally has good prices. "

" Great service at check-in. Great car. The office was closed upon return and therefore I am still awaiting confirmation of my car return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 25 March 2020

" Good company. No complaints "

" Smooth as always "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 15 March 2020

" Great staff "

" Great customer service!!!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEPHEN - 13 March 2020

" Overall very happy with our experience "

" Great service at a very good price "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 11 March 2020

" I've used Auto Europe 5 times now and the experience has been great. I pay a little more than others but when I had substantial damage on one vehicle (from a hit and run) my damage payment to AVIS was repaid to me within 5 days of returning home. I will continue to use Auto Europe instead of bucket shop alternatives. "

" Everything was fine with the vehicle except that we had plenty of trouble trying to close the rear tailgate and sometimes had to drive with it only 'latched' but not closed. Vehicle was very clean but the Sat Nav was set to Portuguese which made it impossible to change to English. We ended up using our mobile phone in place of the Sat Nav. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MARIA - 10 March 2020

" Very happy "

" I was very much happy with this company. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NELSON - 08 March 2020

" Perfect "

" Great car rental "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JERUSA - 02 March 2020

" Very good "

" Very good as always "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 29 February 2020

" Very clear the rental conditions. Fantastic car. Close to airport. No issues. "

" Excellent customer service.. Everything explained by the lady at the pick-up counter. No issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 18 February 2020

" Good cars "

" Used before. Always with no issues. Friendly and helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ADUZINDA IVANA - 18 February 2020

" Very helpfull website. We are attended by Autoeurope straigh away,no long time waiting for the answer. "

" happy with everything "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICARDO - 12 February 2020

" The overall experience was good and will be using again "

" The only thing I have to point out is that I had to look for the person at the airport for 20 min and found them behind one of the shops on the phone not even displaying the sign of the company. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 07 February 2020

" Overall excellent "

" Pickup and drop ff were quick and efficient. Staff were polite and car condition was excellent price superb "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FABIO - 29 January 2020

" Supplied me a very good car for good value. "

" I had very good customer service with RentStar Staff Fabiana. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLA - 03 January 2020

" All smoothly as usual with auto europe "

" I requested a Renault Captur (compact SUV), however the car handed to me on the day was a Seat Leon (petrol, not diesel). It's a small thing but in Portugal it means that I'll have to spend more money in fuel. Apart from that, all went fine and the check in was great and easy as well as the drop off. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 02 January 2020

" very good experience "

" very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by KYLE - 24 December 2019

" Everything ran smooth and will definitely recommend "

" Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 19 December 2019

" Straightforward no time waste "

" Straightforward "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NUNO - 14 December 2019

" Amazing "

" Amazing "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA-VITORIA - 27 November 2019

" Competitive prices "

" Good and efficient service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RAYMOND - 21 November 2019

" Normally more than I want to pay, but at this time good value "

" None "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AMILCAR - 08 November 2019

" A little more costly but worth every single penny "

" Excellent value "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 06 November 2019

" Would happily book Guerin again. "

" counter staff very helpful and friendly. Spoke excellent english "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTOS - 27 October 2019

" Pleasant, trouble free "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ALEXANDRA - 19 October 2019

" Good prices, excellent site and support "

" Overall experience of renting is good. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SIMON - 15 October 2019

" Otherwise an excellent service from AutoEurope and will use you again in the future. "

" Car selected Mercedes was not available and i don't think they actually have e many of these. But did get a BMW 1.6 as a replacement but only 100 km and it constantly informed me to add adBlue! so i called into a sixt depot in Faro and got it topped up without any cost so all was ok in the end. But this should have been check before handover. "

Overall Value: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LISBON, PT - Reviewed by MARTIN - 12 October 2019

" Staff very helpful in selecting car to suit size of our bag "

" Very helpful and friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CAROL - 08 October 2019

" Everything went very smooth with delivery and pickup. No issues "

" I was happily surprised to see I actually got the BMW that I ordered "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JULIAN - 08 October 2019

" It did exactly what I needed thanks "

" Thought it was unusual having a full tank of fuel & not giving it back full,meant I had to pay for almost half a tank of fuel I didn't use!!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 06 October 2019

" We required a different drop off from pick up and this was easy to arrange on the Autoeurope website. "

" I had read some very negative reviews of Sixt Portugal but we very pleased with the car and the service at Lisbon city and Faro airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by OSVALDO - 05 October 2019

" I was happy with the service "

" The service was extremely good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JORGE - 30 September 2019

" I recommend this company to everyone I know. "

" So fast, so easy... Great experience once again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KATARZYNA - 29 September 2019

" I'm very satisfied! "

" I'm very satisfied! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 29 September 2019

" We have used autoeurope for 12 years "

" It's good to deal with a company with integrity and to be treated with respect, without the fear of underhand activity "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GURPREET - 20 September 2019

" Had a good experience it was very smooth pickup and drop off. "

" Very professional and friendly staff. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ROBERT - 16 September 2019

" Very straight forward. "

" Pick up was easy as was the drop off. Car was clean with the exception of an empty bottle of water which had been left in a door pocket. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARCO - 15 September 2019

" Top! "

" Everything smooth and professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MAURICIO - 14 September 2019

" I did love the experience "

" Fantastic "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 08 September 2019

" Good service "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA HELENA - 21 August 2019

" Very good service , a very pleasant staff "

" Very good service provided "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JASON - 12 August 2019

" Would use again "

" All good, "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by LEONOR - 07 August 2019

" easy website "

" overall excellent, some queuing at drop off but it is summer "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE FRANCISCO - 31 July 2019

" enjoyable "

" enjoyable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 22 July 2019

" All very good and reliable "

" very professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SCOTT - 16 July 2019

" Very easy to use and very competitive price "

" I always use centauro as I find there prices very competitive and they have good cars "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by FRANCISCA - 12 July 2019

" Good value. "

" The car was almost new and in excellent condition. The staff were friendly and efficient. There was no hard sell on any extras. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDREW - 07 July 2019

" Whenever I need to rent a car, Auto Europe is the first (and usually the only) place I look. "

" Great little car rental company, with excellent cars and very competitive rates. Processing can be a little slow sometimes. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PAULO - 29 June 2019

" Smooth process and good prices "

" 2nd to none. Good and fast service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KEITH - 21 June 2019

" Sixt is good and almost always good. Customer service was fantastic and the vehicles are always new or near new, "

" Queue at airport was bad but staff were excellent. I got a brand new car but it wouldn't start the following day so it was towed away and I got a taxi back to Lisbon and drove away in an another nice car. Bit of a pain but SIXT were faultless. Hired SIXT vehicles in Florida for years and they always have good cars and good customer service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CRAIG - 06 June 2019

" Excellent "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 30 May 2019

" All good "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 29 May 2019

" Easy to pick up and drop the vehicle "

" Good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARIA - 06 April 2019

" Easy to use website, clear information. Would be helpful to be clearer on the website whether full roadside assistance is included in the rental or in an optional extra "

" Easy and organised pick up, pleasant staff, car as expected. A good experience on the whole "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 02 April 2019

" Very easy to use and offer a great range of vehicles with prices to suit all. Well recommended and I will continue to use. "

" Have used Keddy for a number of trips now and rate them very highly. Competitive prices, very efficient collect and return and excellent vehicles. Highly recommended. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GEORGE - 04 March 2019

" Auto europe does good service "

" An absolute disaster!!! To start, i rented an SUV and they insisted on giving me a FUAT 500X (a crossover) saying that was exactly what i requested. Then, tried to drop off the car before 7am and they were completely closed.... had to drop off at their partner (Goldcar) and I'm now waiting for over 10 days to have my deposit back even paying for zero excess with extended coverage. They don't accept American Express anymore.... at the end, the cheap thing came up well expensive and annoying. Avoid if you can "

Overall Value: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LISBON, PT - Reviewed by ANA - 26 February 2019

" Excellent customer service. "

" Excellent customer service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONEY - 25 February 2019

" Very polite staff "

" Very good service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HELIO - 21 February 2019

" Great overall experience "

" It was was a ver slick pick-up and drop-off as usual, no drama nor attempts to add extra fees. Very pleased "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ANTONIO RODRIGUES - 19 February 2019

" Good experience with a premium car. "

" Good experience. Everything was ok, the car in very good condition and clean. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IAN - 03 February 2019

" Autoeurope and Hertz are now my first choice for car hire from Lisbon airport. "

" Hertz, who run Dollar have invested in IT to run their operation. They are very fast and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ORAZIO - 27 January 2019

" No bad except for amount of deposit "

" Still waiting my deploy back after one week.. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by HENRIQUE - 24 January 2019

" good services in general "

" Good services "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HEATHER - 20 January 2019

" Auto Europe allows one to choose from a large selection of potential hire firms in most major cities. The prices remain very competitive, "

" DriveOn are an experienced professional firm. The only delays encountered are in the shuttle from/to the airport but these are acceptable given the volume of customers. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICIA - 16 January 2019

" Friendly staff and quick transaction, definitely will rent again!! "

" Good experience no issues with car or Sixt staff "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JENNIFER - 16 January 2019

" Very good service "

" Excellent experience. The only negative comment was the time it took to actually get the car, but other than that I've very satisfied with this rental "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SERGIO - 12 January 2019

" All went well. "

" all went well without any significant problem. "

Overall Value: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ARNALDO - 12 January 2019

" Experience with auto europe was great, but i would recommend that when customer's request a baby car seat they should be told hiw much will be the cost for the chair, because once you paid for the car you cant go back. And this is way if i can avoid i will requesting the chairs from auto europe. "

" The reason i am given very low score is due to the amout of money they charge for baby seat. They charged me €53 , for a baby car seat..more expensive than the a actually car. That is robbery. "

Overall Value: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by CHRISTOPHER - 09 January 2019

" Good car, lovely and clean would recommend "

" Great service from start to end "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO - 08 January 2019

" easy "

" No antenna. Car return is a shambles. They are just not ready for the volume of cars they are dealing with. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAULO - 04 January 2019

" Very easy no issues "

" Friendly and smooth "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO - 30 December 2018

" I will definetely use Auto Europe again plus all the cars were new if we could pick the Make would be a plus 5 star .. my opinion "

" Was very good despite the late flight delay with our luggage "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TERENCE - 29 December 2018

" Perfect car "

" Great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 26 December 2018

" Everything worked as advertised. "

" Normal experience. "

Overall Value: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ÁLVARO - 18 December 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALAN - 16 December 2018

" Overall, all paperwork sent in time, but better clarifications about what is and is not insured from the Auto Europe website as I thought it may not be clear enough what a customer is actually purchasing, when different insurance options on this occasion actually could have doubled the car hire price. It may be that AutoEurope might consider a third option on prices similar to your competitors and include a complete nothing further to pay incase of accident / claim, ie full excess / accident cover fully included in the price. "

" Very good efficient service from the Lisbon Airport staff, the completion of the paperwork was great, may be it was the time of day 20:00Hrs when not so many travellers requiring vehicles so not too much pressure on the counter and the garage staff. As vehicles are ever more filled with electronic gadgetry, a one page summary of all the things the vehicle can do would be helpful, as it can be disconcerting when eg gear change sounder goes off with out knowing what it is for a couple of days! "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ADILSON - 03 December 2018

" No stress at all "

" Very good company they make you feel like you at home. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEVEN - 20 November 2018

" Excellent "

" Provided an excellent vehicle with efficiency and professionalism. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NELSON FILIPE BERNARDO MOREIRA - 15 November 2018

" Easy and efficient services "

" Very efficient service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARSENIO - 12 November 2018

" very good "

" drive on holidays very friendly and efficient "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by CUSTODIO - 10 November 2018

" Very easy to book "

" I am satisfied with the handle at the desk and I used them very often "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ALEXANDRE CIWECK - 09 November 2018

" Very good place to rent a car "

" Nice staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 08 November 2018

" Painless "

" It was exemplary "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANCISCO - 08 November 2018

" Quick turnaround on pickup and drop off "

" Their early opening hours was a key factor for me. Although, there are some flights that operate even earlier. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 05 November 2018

" Pleasantly surprised by the efficiency and friendliness of all staff. "

" Very friendly people, couldn't fault them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PETER - 25 October 2018

" A seamless process in moving from plane to road - plain sailing! "

" Excellent service and stress free. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STUART - 13 October 2018

" Everything went well even though there was a big volume. Organisation seemed to work well. Pre boo,ing allows you to get served quicker at the reception desk. "

" Drop off was a bit chaotic but all went smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICARDO - 09 October 2018

" Good service Good cars Good hire car service over all "

" I've rented with drive on holidays for the past 8 years and can't faulted "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by DONALD - 08 October 2018

" Overall very satisfactory "

" I use Guerin frequently. It is always straightforward and have no hidden charges, unlike other operators in Lisbon. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NELSON - 07 October 2018

" was good "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 06 October 2018

" All good! "

" Very good services "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOHN - 04 October 2018

" Great job. "

" Great service at check out, and at return. Fast and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTOPHER - 04 October 2018

" Good straight forward booking and good website. Just need to check out what company you choose as they vary a great deal. "

" Very busy at pick up but that didn't stop them trying to sell me even more insurance. Told me that even though I had taken out full insurance with auto Europe, that wouldn't cover me in theevent of any damage. Eventually they relented, and I got the car but had to put down a 1700 Euro fee on my card to cover excess and fuel. Not what I am used to and although I have no problem with your company, Goldstar are not nice people. "

Overall Value: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by SIMON - 04 October 2018

" I will certainly make all my car hire bookings via Auto Europe "

" Very efficient, professional and friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLA - 26 September 2018

" I'll continue to use your services when abroad. "

" All went really well, from check in process to check out. The car was perfect too. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MEREDITH - 26 September 2018

" Nice car, highly efficient service. "

" It was the most efficient car hire company I have ever used "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SUZANNE - 17 September 2018

" friendly, efficient staff and quick airport transfer "

" better car than expected "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALLAN - 10 September 2018

" Used AE for some 10 years - always found you very helpful when dealing with the car hire companies who can be less than honest with the man in the street. "

" Had to call customer services but they seem too busy to be of help and just give me another number to call. I got a puncture then was unable to use the car very much for a week on the emergency spare. "

Overall Value: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ROBERT - 09 September 2018

" Good "

" Queue at booking desk very long. However the 'ticket system' when you arrived made it orderly and no queue jumping (excellent idea) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KAJ - 07 September 2018

" Hassle free and great value "

" Very professional and friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 06 September 2018

" Very friendly service and all straight forward "

" Very happy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NATALIA - 04 September 2018

" Very pleasant experience. Variety of choice at any price. easy process. credible partners. "

" smooth and very nice experience. keep on good work "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JEREMY - 02 September 2018

" Great- will use again "

" Overall very good. Very smooth pickup and drop off. Polite staff at every stage. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ANTONIO - 31 August 2018

" Top service "

" Top service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARCO - 30 August 2018

" Had no problem will use again "

" Provide a speedy service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ADELINO - 29 August 2018

" very good experience, the car is excellent, me and my family enjoy travel around, always i recommend to my friends AND FAMILY AT AUTO EUROPE. "

" first classe service and very helpful to choose the right car for my needs. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 29 August 2018

" Quick, easy and good website to use every time, with excellent customer support behind it. "

" Excellent quality car. Speed of delivery of car and counter operations could be faster, but it was summer so can forgive them a little! "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CUSTODIO - 29 August 2018

" I have used last few years and I had no problems "

" very friendly people "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by OSVALDO - 27 August 2018

" Good service "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTOPHER - 17 August 2018

" Very good. Got the best price "

" Very polite and quick. I even got a free upgrade from a Renault Megane to a Mercedes A class due to lack of availability. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RUSSELL - 08 August 2018

" Received the same car as stated in paperwork, staff very friendly. "

" Airport collection efficient, could do with more staff to check in at peak times, but all in all a great service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by WESLEY - 27 July 2018

" Great experience - easy, clear, quick to make changes if necessary. Thanks! "

" Excellent! One of the best car rental companies we have used. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NANCY - 22 June 2018

" Great car great staff "

" Great experience from start to finish "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATTHEW - 22 June 2018

" Thoroughly pleased with every aspect of the car hire service. "

" Easy to book, collect and drop off. Helpful and friendly staff. Very reasonably priced and looked after vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BELMIRO - 15 June 2018

" I recommend. "

" One of the best Rent a Car that I used. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEPHEN - 15 June 2018

" Good price and efficient "

" Professional service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 21 May 2018

" I was very happy with the car and the service "

" I was very happy with the car and the service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 17 May 2018

" Used previously and always come back. Simple, easy and good value. "

" Used previously and always good. Good quality cars and good service. Waiting time in the airport could have been a little quicker - counter staff spent a long time talking to people in front but very helpful when they served us! "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by CARLOS - 11 May 2018

" Smooth, reliable, effective and efficient. "

" Excellent service and good value for money. Highly recommendable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 03 July 2015

" Booking on-line is very simple and AE offer all the choices I want i.e. on airport collection and full to full fuel policy. "

" I have used Guerin many times now and collection and return of cars is as hassle free as possible. "

LISBON, PT - Reviewed by NUNO - 28 June 2015

" Easy enough. "

" No problems at all. Friendly Staff. Nothing bad to point out. Does what it says on the tin. "

LISBON, PT - Reviewed by CLIFFORD - 22 June 2015

" Very satisfied with auto europe especially as we made a mistake and booked the wrong date initially. No problem changing the date and no admin charges. Excellent! "

" Friendly straight forward service with pick up and drop off at the airport. No nonsense with having to check the vehicle yourself and mark up any scratches etc. Attendants provided a thorough and helpful service. "

LISBON, PT - Reviewed by MARIA - 21 June 2015

" Due to the hot weather, it was terrible inside the car, very hot, no air condition. "

" All round very good assistance, top stars professionals including the driver. "

LISBON, PT - Reviewed by IAN - 15 June 2015

" Very good service. confirmation email received within 48 hours of booking. Great value "

" The DOLLAR signage at the desk is very small and easily missed The car was very clean and to a higher than expected spec "

LISBON, PT - Reviewed by RAYMOND - 10 June 2015

" Easy to navigate the website, with everything labelled clearly and most importantly the prices offered were very competitive. "

" Friendly staff, good quality cars and relatively quick airport transfers. "

LISBON, PT - Reviewed by SUSAN - 10 June 2015

" this is the second time I have used Auto Europe and was very satisfied "

LISBON, PT - Reviewed by DAMIAN - 31 May 2015

" Finding the Rental Return place was a little difficult apart from that all was great "

LISBON, PT - Reviewed by MATTHEW - 31 May 2015

" Booking process was straight forward and very clear what was included/excluded. "

" Once we arrived in Lisbon we had to wait 90 minutes to be served at the Car Rental Desk, which considering we had pre-booked is totally unacceptable. After completing the necessary paperwork (this took about 20 mins!) we then proceeded to collect the car and had to wait a further 30 minutes as the car was not ready. Why did we need to specify a time of pick-up if the car was not going to ready anyway, despite having to wait an additional 2 hours to the original time stated and no explanation for delays. The car itself was not in great condition, several knocking sounds if bumps in road (in Portugal there are lots!) Would not recommend using this company at all. "

LISBON, PT - Reviewed by JOSE - 20 May 2015

" No issues. All went as expected. "

" I am glad I found this rental company. This year I have used them three times with no issues. Staff are very friendly and helpful. I see them chat and smile with customers and I've not seen no arguments which is usual mainly on car returns. This, in my opinion is how the company is very clear on the conditions and options went picking up the vehicle. The only issue is them not been at the airport, but you can't ask for all. Transport is fast, even very fast at times with road pumps not good for anyone with back problems or injuries. "

LISBON, PT - Reviewed by JAMES - 19 May 2015

" Great service, very smooth process "

" Great service, very smooth process "

LISBON, PT - Reviewed by PETER - 14 May 2015

" I never have any problems using auto Europe and have always received very good service from your agents. "

LISBON, PT - Reviewed by KIM - 11 May 2015

" Very happy. Great, professional service. "

" Good car. Professional service at the rental desk. "