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LISBON CAR HIRE REVIEWS
Car hire reviews in Lisbon
Lisbon city is one of the most popular European city destinations, and a must visit for anyone interested in history, culture and plenty of sunshine. Along with it imposing St.George Castle, Lisbon also has numerous other monuments - many of which are dedicated to the 'Age of Discovery'. Museums, galleries, a vibrant nightlife and nearby beaches, are just some of the delights that await your visit. Consult the following car hire reviews in Lisbon to gain a better understanding of what our previous customers have thought of Lisbon during their visit.
Auto Europe has over 60 years of global car hire experience having partnered with numerous local, national and international car hire suppliers. Along with car hire, we also hire luxury cars, motorhomes and provide a transfer service. Customers are able to hire a car in central Lisbon, at Lisbon International Airport, or at the city's two main train stations - Oriente and Santa Apolónia - all of which make great pick-up locations. Along with excellent quotations, Auto Europe is committed to great customer service and through its partners, providing a large fleet of vehicles to choose from.
AUTO EUROPE LISBON, PORTUGAL Car Rental Reviews
Average Rating for Auto Europe Lisbon:
LISBON, PT - Reviewed by MARIA BARBARA - 24 March 2022
" My experience with sixt was great Retuning the car , Bruno made it very quick and easy very polite he was. Like the way you send invoices explain the expenses taken out from the credit card. "
" All Staff act in a very friendly professional manner. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 23 March 2022
" Very good in all aspects . I would hire again . "
" Efficiency, not fussy , friendly . Very pleased. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 20 March 2022
" Good website "
" Helpful Staff "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LUCAS - 18 March 2022
" Great service! "
" Great value! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 10 March 2022
" Everything went as planned with no problems encountered. Recommend "
" The whole experience was very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 08 March 2022
" .Competitive and easy to use "
" Fantastic Staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 25 January 2022
" Over 10 years booking my cars with Auto Europe never had any problems "
" no mats in the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE - 30 December 2021
" Always excellent cars and friendly staff. "
" I have used Guerin for many years at various airports and have always found them reliable and friendly. The only issue was at times delays in picking up the vehicle due to many customers. The new electronic system comes to resolve this. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 08 December 2021
" I had a good experience, I will return again. "
" Very good , friendly staff you get what you paid for. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DIOGO - 07 December 2021
" So far I would say very likely, somebody damaged the side mirror on my car and I'm waiting on you guys to tell me how we will solve the issue since I had all the insurances. But if it all goes well I'll keep recommending autoeurope, never add issues with you guys "
" It all went well, they do have some new automatic processes and machines now that make the experience a bit worse and more complicated but still like it. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 29 November 2021
" 5 stars, always! "
" Always the best prices. Customer service at hand and happy to help. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 27 November 2021
" Thank you, quick drop-off at Lisbon Airport "
" Thank you, quick drop-off at Lisbon Airport "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE - 22 November 2021
" Very happy and satisfied customer! Thanks "
" Very happy! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 13 November 2021
" Autoeurope were efficient as usual. "
" Long wait,about 1 hour to before getting to the counter. This was due to priority customers being dealt with as they arrived. Other waiting customers were not happy. Other rental companies were much more efficient. Still waiting for confirmation email of return of car. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOHN - 10 November 2021
" Booking with Auto Europe was easy and straight forward customer service answered questions swiftly when Ryan air change flights "
" There were problems in that their system was down when our delayed flight arrived,staff had to propare paper work manually.Took 45 mins. They said they would forward documents to my e mail and did not. We returned to Lisbon 1 HR drive and collected papers and an apology from very.busy staff. On examining on return to our lodging they showed wrong car. Several phone calls to customer service were eventually answered by Carla who was helpful and apologetic promising correct papers by evening. They arrived next da. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 28 October 2021
" Easy to book, good booking details and confirmation/cancelation if required. "
" Good experience at counter. Vehicle disappointed and warn out, not worth the value difference payed on upgrade because of comprehensive insurance. "
Overall Value: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by ANTONIO - 25 October 2021
" Very helpful staff. "
" Only down fall was the kilometres i Exceeded . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 22 October 2021
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VITOR - 19 October 2021
" Excellent service, the only issue is the reception in the aeroport. "
" very profissional and wellcoming "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 12 October 2021
" Sixt is often a good choice "
" Sixt is often a good choice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 07 October 2021
" Overall very pleased. "
" Had problem finding the car park entrance. A Google pin drop would have been handy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SHARON - 06 October 2021
" Great experience. Would use again. "
" Smooth drop off of car. Car very clean on pick up and noted scratches, etc. already on car before collection. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 06 October 2021
" A returning customer over several years, Auto Europe not only reliable, clearly worded and a great broker in terms of the prices they can offer, their staff are so helpful, patient, lovely to deal with as well as really good knowledge. I wanted to find companies who didn't charge for an additional driver and was immediately directed to the companies who do this. Very non-pushy selling. "
" Drive and Go (via Auto Europe) was actually Sur Price (sharing offices with International and one other). Very clean offices, efficient check-in & check-out, car was super clean and practically brand new, staff very kind (but very keen to sell other customers very expensive excess insurance! Hundreds of euros - buy it in advance people! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAIR - 28 September 2021
" I did not have any problem with Auto-Europe and I hope I do not have with SIXT "
" The staff was very professional and quick. The car had an issue, the toll electronic device did not work, but I only realised that when I passed through the toll. I explained it when I drop-off the car and was advised that the device battery was flat and that SIXT would assume any costs caused by it. So, I am waiting to see... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KEITH - 20 September 2021
" Really good service, lots of information, and quick pick up & drop off. "
" Quick pick up, quick drop off. All good :-) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DINIS - 17 September 2021
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 15 September 2021
" Big shout out to Sergio for helping me out on the phone. You are the reason I'll keep using auto Europe. "
" Additional driver included in the booking but the counter staff tried to charge me for it. Luckily the auto Europe representative that picked up the phone was the friendliest and nicest guy and helped me out. Thanks, Sergio :) Then I was requested to pay 10€ to have the car washed at the end of the rental. Two options : bring it prestige clean or pay the wash. I have rented cars all over the world and never experienced this. Obviously if the car is returned extremely dirty the customer should be made to pay for additional cleaning but here I was requested to pay even before picking the car up. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALAN - 13 September 2021
" Auto Europe were helpful in providing additional information and getting questions answered "
" Excellent service , car was brand new and pick up and drop off was very efficient. The rental process was a little more complex but the documentation is clear and the comprehensive insurance make this an excellent choice particularly for longer term rentals. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 09 September 2021
" Very good and reliable "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 30 August 2021
" Impressive. Outstanding. Attentive "
" Impressed. Attentive. Outstanding "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HELDER - 23 August 2021
" I would dobthis again "
" Excellent, no holdups. Exceeded my expectations "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 14 August 2021
" All good. When arrived at the airport I wasn't sure where to go and had to queue for a little while for info. "
" Key&Go is a great service, however, the Lisbon offices could have better signage or information for Key&Go customers. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 10 August 2021
" positive "
" positive "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAYMOND - 03 August 2021
" Reliable "
" Very progressive "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIO - 26 July 2021
" Autoeurope is amazing, very easy to book, nice deals "
" Very nice staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ABEL - 19 June 2021
" overall good value for money "
" car was a bit old "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LISBON, PT - Reviewed by IAN - 10 June 2021
" Great service, highly recommended "
" Fantastic service, highly recommend. We will be using them for all future bookings. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROGER - 09 June 2021
" Great Efficient Friendly "
" Clean efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 23 May 2021
" Great experience and will definitely use again. "
" Great customer service and highly recommended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICHOLAS - 22 May 2021
" Easy and cheap "
" Excellent service and experience - highly recommended "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 19 May 2021
" Car was not in the best condition, with scratches all over as well as a major scrape on one side, all duly noted when hiring. Always concerned when returning a car like that but no hassles on returning. "
" Been using them for years, generally very competitive rates and cars of a decent standard. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by AFONSO - 17 April 2021
" Uncomplicated and simple process. Couldn't ask for more! "
" Very helpful and professional staff! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CASSIA - 10 January 2021
" Fantastic "
" Fantastic people. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIM - 11 October 2020
" Nothing to add "
" All went to plan - only difficulty was finding the car hire return location at Lisbon Airport. Appalling signage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOE - 29 September 2020
" Excellent from start to finish. Well done and thank you. "
" Perfect. Excellent and efficient service and immaculate car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by COLIN - 27 September 2020
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 27 September 2020
" Very Good "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 24 September 2020
" Very satisfied with my Auto Europe experience, as ever. "
" The new location isn't as convenient as it could be, but the rates and the quality of the cars are still excellent. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOHN - 20 September 2020
" As usual Gurien the best experience "
" As good as ever, use every time in PT, generally 4 times a year "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OSVALDO - 11 September 2020
" It was a very good experience Good customer service from David and quick service "
" I was very happy with the service Also I was very impressed with one of the staff ( David) very friendly and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SUZAN - 11 September 2020
" No problem with anything. Rental experience very smooth. "
" No problem with anything. Rental experience very smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 06 September 2020
" No hard selling , polite staff and great car in great condition "
" It really was the best experience of car rental we have ever had, it was great from start to finish . Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 03 September 2020
" Queue much smaller than Gold car and Guerin. Quick pick up and drop off service "
" In the main very good. Only issue was broken seat belt buckle and a dent that was not on 8nspection detail. Having said this not an issue at drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by LUCAS - 30 August 2020
" Smooth pickup and drop. Friendly and experienced staff. "
" Always on point, with the best prices/cars. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 26 August 2020
" Very good experience and highly recommended. "
" Everything went well and as planned. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HERIKLES - 25 August 2020
" Got given a nice car, the pickup for the vehicle and drop off was very quick. "
" Before booking with Guerin I researched about the company and saw a lot of bad reviews. But for me it was an excellent experience and I would highly recommend. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ABU - 21 July 2020
" Very satisfied. Repeat customer. "
" Pickup and collection were quick. Good car. Will use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARTIN - 19 July 2020
" All OK "
" As with others rental companies not good having to inspect vehicle in a darkened car park but person in charge was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARGARET - 13 July 2020
" Excellent service "
" 1st Class service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEXANDER - 02 July 2020
" Fantastic Service!! "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHARLES - 03 June 2020
" generally the best comparison site i used, with competitive prices, known suppliers and offers fairly priced insurance. "
" clean new car was given, quick collection and drop off . strait forward, only 300 euros blocked on card, polite and no fussing. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 13 May 2020
" Generally has good prices. "
" Great service at check-in. Great car. The office was closed upon return and therefore I am still awaiting confirmation of my car return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 02 April 2020
" It's cheaper than booking directly. "
" There was a very long wait on pick up. Almost one hour. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOHN - 25 March 2020
" Good company. No complaints "
" Smooth as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 15 March 2020
" Great staff "
" Great customer service!!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 13 March 2020
" Overall very happy with our experience "
" Great service at a very good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 11 March 2020
" I've used Auto Europe 5 times now and the experience has been great. I pay a little more than others but when I had substantial damage on one vehicle (from a hit and run) my damage payment to AVIS was repaid to me within 5 days of returning home. I will continue to use Auto Europe instead of bucket shop alternatives. "
" Everything was fine with the vehicle except that we had plenty of trouble trying to close the rear tailgate and sometimes had to drive with it only 'latched' but not closed. Vehicle was very clean but the Sat Nav was set to Portuguese which made it impossible to change to English. We ended up using our mobile phone in place of the Sat Nav. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARIA - 10 March 2020
" Very happy "
" I was very much happy with this company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 08 March 2020
" Perfect "
" Great car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JERUSA - 02 March 2020
" Very good "
" Very good as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 29 February 2020
" Very clear the rental conditions. Fantastic car. Close to airport. No issues. "
" Excellent customer service.. Everything explained by the lady at the pick-up counter. No issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 18 February 2020
" Good cars "
" Used before. Always with no issues. Friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADUZINDA IVANA - 18 February 2020
" Very helpfull website. We are attended by Autoeurope straigh away,no long time waiting for the answer. "
" happy with everything "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 12 February 2020
" The overall experience was good and will be using again "
" The only thing I have to point out is that I had to look for the person at the airport for 20 min and found them behind one of the shops on the phone not even displaying the sign of the company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 07 February 2020
" Overall excellent "
" Pickup and drop ff were quick and efficient. Staff were polite and car condition was excellent price superb "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 31 January 2020
" I will keep coming back to autoeurope. "
" Fast, polite no he service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FABIO - 29 January 2020
" Supplied me a very good car for good value. "
" I had very good customer service with RentStar Staff Fabiana. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLA - 03 January 2020
" All smoothly as usual with auto europe "
" I requested a Renault Captur (compact SUV), however the car handed to me on the day was a Seat Leon (petrol, not diesel). It's a small thing but in Portugal it means that I'll have to spend more money in fuel. Apart from that, all went fine and the check in was great and easy as well as the drop off. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 02 January 2020
" very good experience "
" very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KYLE - 24 December 2019
" Everything ran smooth and will definitely recommend "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 19 December 2019
" Straightforward no time waste "
" Straightforward "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NUNO - 14 December 2019
" Amazing "
" Amazing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA-VITORIA - 27 November 2019
" Competitive prices "
" Good and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAYMOND - 21 November 2019
" Normally more than I want to pay, but at this time good value "
" None "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 13 November 2019
" Prompt checking and handover of vehicle, options clearly explained. "
" Prompt checking and handover of vehicle, options clearly explained. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMILCAR - 08 November 2019
" A little more costly but worth every single penny "
" Excellent value "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 06 November 2019
" Would happily book Guerin again. "
" counter staff very helpful and friendly. Spoke excellent english "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VANESSA - 29 October 2019
" Good "
" Flexible company, and good customer service. Only problem is lack of customer support over the weekend so if something happens no point going to the office- only online "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DAVID - 28 October 2019
" Overall this proved a reasonable experience "
" Only slight issue was that I waited 15 mins to be served. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOS - 27 October 2019
" Pleasant, trouble free "
" Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PIPPA - 19 October 2019
" fine "
" Pretty good but why cannot you provide a short instruction page and a road map? "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEXANDRA - 19 October 2019
" Good prices, excellent site and support "
" Overall experience of renting is good. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SIMON - 15 October 2019
" Otherwise an excellent service from AutoEurope and will use you again in the future. "
" Car selected Mercedes was not available and i don't think they actually have e many of these. But did get a BMW 1.6 as a replacement but only 100 km and it constantly informed me to add adBlue! so i called into a sixt depot in Faro and got it topped up without any cost so all was ok in the end. But this should have been check before handover. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by MARTIN - 12 October 2019
" Staff very helpful in selecting car to suit size of our bag "
" Very helpful and friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CAROL - 08 October 2019
" Everything went very smooth with delivery and pickup. No issues "
" I was happily surprised to see I actually got the BMW that I ordered "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JULIAN - 08 October 2019
" It did exactly what I needed thanks "
" Thought it was unusual having a full tank of fuel & not giving it back full,meant I had to pay for almost half a tank of fuel I didn't use!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 06 October 2019
" We required a different drop off from pick up and this was easy to arrange on the Autoeurope website. "
" I had read some very negative reviews of Sixt Portugal but we very pleased with the car and the service at Lisbon city and Faro airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OSVALDO - 05 October 2019
" I was happy with the service "
" The service was extremely good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JORGE - 30 September 2019
" I recommend this company to everyone I know. "
" So fast, so easy... Great experience once again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KATARZYNA - 29 September 2019
" I'm very satisfied! "
" I'm very satisfied! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 29 September 2019
" We have used autoeurope for 12 years "
" It's good to deal with a company with integrity and to be treated with respect, without the fear of underhand activity "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 23 September 2019
" Quick and easy to organise the vehicle I wanted "
" Efficient and good value for money "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by GURPREET - 20 September 2019
" Had a good experience it was very smooth pickup and drop off. "
" Very professional and friendly staff. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 19 September 2019
" Always helpful "
" Hadn't realised so my fault really but 60km/day limitation. It would be nice if this was made more obvious as it wasn't sufficient for our needs and ended up paying for more mileage on return. "
Overall Value: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by KELSON - 16 September 2019
" I am very happy I used Auto Europe to hire a car abroad. I usually use a different supplier when on holiday but this time decided to give AE a go. I was very satisfied with the vehicle I received in Lisbon and the customer service was very good. I will certainly use AE again the future. Keep up the good work "
" I am very happy I used Auto Europe to hire a car abroad. I usually use a different supplier when on holiday but this time decided to give AE a go. I was very satisfied with the vehicle I received in Lisbon and the customer service was very good. I will certainly use AE again the future. Keep up the good work "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 16 September 2019
" Very straight forward. "
" Pick up was easy as was the drop off. Car was clean with the exception of an empty bottle of water which had been left in a door pocket. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCO - 15 September 2019
" Top! "
" Everything smooth and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAURICIO - 14 September 2019
" I did love the experience "
" Fantastic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 08 September 2019
" Good service "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JONATHAN - 02 September 2019
" Easy to use website "
" Easy booking and great counter staff. No up selling just telling me exactly what I had and how much extras would cost. Very personable. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 01 September 2019
" All very efficient and accurate "
" The Dollar staff were very helpful and car condition was very good. The drop off procedure at Lisbon airport could be better as we queued for at least 30 mins to get into the area. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA HELENA - 21 August 2019
" Very good service , a very pleasant staff "
" Very good service provided "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JASON - 12 August 2019
" Would use again "
" All good, "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LEONOR - 07 August 2019
" easy website "
" overall excellent, some queuing at drop off but it is summer "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE FRANCISCO - 31 July 2019
" enjoyable "
" enjoyable "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUY - 26 July 2019
" I have been using Auto Europe for a number of years, and you continue to deliver a fantastic service. "
" The counter was very busy when I collected my car, but staff were prompt, polite, helpful and thoroughly professional despite the pressure they were under. The only observation I would make is that the car is was quite poor condition externally, with a lot of dents, scratches and marks. Inside, the car was immaculate. Paperwork was accurate, and damage was recorded thoroughly. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ARSENIO - 22 July 2019
" All very good and reliable "
" very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SCOTT - 16 July 2019
" Very easy to use and very competitive price "
" I always use centauro as I find there prices very competitive and they have good cars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DERRICK - 15 July 2019
" Easy to use and good value "
" The counter assistant insisted we needed an e-toll for the motorways. I explained in the past we had used the toll station where we got a ticket and payed by credit card on exit. She insisted we needed an e-toll so we payed for one. This proved to be incorrect. We used pay roads 3 times but payed for 14 days e-toll pass. "
Overall Value: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCISCA - 12 July 2019
" Good value. "
" The car was almost new and in excellent condition. The staff were friendly and efficient. There was no hard sell on any extras. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 10 July 2019
" Always super efficient booking cars with Autoeurope. I've been using the company for years and always great price and service. "
" It took over an hour to be served. Looking now at overall reviews on google, this seems to be usual. It is not acceptable that Budget is not more efficient in processing customers. "
Overall Value: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANDREW - 07 July 2019
" Whenever I need to rent a car, Auto Europe is the first (and usually the only) place I look. "
" Great little car rental company, with excellent cars and very competitive rates. Processing can be a little slow sometimes. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by SANDRA - 05 July 2019
" Everything was well explained and staff was very nice "
" Polite staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 29 June 2019
" Smooth process and good prices "
" 2nd to none. Good and fast service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEITH - 21 June 2019
" Sixt is good and almost always good. Customer service was fantastic and the vehicles are always new or near new, "
" Queue at airport was bad but staff were excellent. I got a brand new car but it wouldn't start the following day so it was towed away and I got a taxi back to Lisbon and drove away in an another nice car. Bit of a pain but SIXT were faultless. Hired SIXT vehicles in Florida for years and they always have good cars and good customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CRAIG - 06 June 2019
" Excellent "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 30 May 2019
" All good "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 29 May 2019
" Easy to pick up and drop the vehicle "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARIA - 06 April 2019
" Easy to use website, clear information. Would be helpful to be clearer on the website whether full roadside assistance is included in the rental or in an optional extra "
" Easy and organised pick up, pleasant staff, car as expected. A good experience on the whole "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 02 April 2019
" Very easy to use and offer a great range of vehicles with prices to suit all. Well recommended and I will continue to use. "
" Have used Keddy for a number of trips now and rate them very highly. Competitive prices, very efficient collect and return and excellent vehicles. Highly recommended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGE - 04 March 2019
" Auto europe does good service "
" An absolute disaster!!! To start, i rented an SUV and they insisted on giving me a FUAT 500X (a crossover) saying that was exactly what i requested. Then, tried to drop off the car before 7am and they were completely closed.... had to drop off at their partner (Goldcar) and I'm now waiting for over 10 days to have my deposit back even paying for zero excess with extended coverage. They don't accept American Express anymore.... at the end, the cheap thing came up well expensive and annoying. Avoid if you can "
Overall Value: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LISBON, PT - Reviewed by ANA - 26 February 2019
" Excellent customer service. "
" Excellent customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TONEY - 25 February 2019
" Very polite staff "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HELIO - 21 February 2019
" Great overall experience "
" It was was a ver slick pick-up and drop-off as usual, no drama nor attempts to add extra fees. Very pleased "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANTONIO RODRIGUES - 19 February 2019
" Good experience with a premium car. "
" Good experience. Everything was ok, the car in very good condition and clean. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 03 February 2019
" Autoeurope and Hertz are now my first choice for car hire from Lisbon airport. "
" Hertz, who run Dollar have invested in IT to run their operation. They are very fast and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ORAZIO - 27 January 2019
" No bad except for amount of deposit "
" Still waiting my deploy back after one week.. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by HENRIQUE - 24 January 2019
" good services in general "
" Good services "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HEATHER - 20 January 2019
" Auto Europe allows one to choose from a large selection of potential hire firms in most major cities. The prices remain very competitive, "
" DriveOn are an experienced professional firm. The only delays encountered are in the shuttle from/to the airport but these are acceptable given the volume of customers. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 16 January 2019
" Friendly staff and quick transaction, definitely will rent again!! "
" Good experience no issues with car or Sixt staff "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JENNIFER - 16 January 2019
" Very good service "
" Excellent experience. The only negative comment was the time it took to actually get the car, but other than that I've very satisfied with this rental "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SERGIO - 12 January 2019
" All went well. "
" all went well without any significant problem. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ARNALDO - 12 January 2019
" Experience with auto europe was great, but i would recommend that when customer's request a baby car seat they should be told hiw much will be the cost for the chair, because once you paid for the car you cant go back. And this is way if i can avoid i will requesting the chairs from auto europe. "
" The reason i am given very low score is due to the amout of money they charge for baby seat. They charged me €53 , for a baby car seat..more expensive than the a actually car. That is robbery. "
Overall Value: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHRISTOPHER - 09 January 2019
" Good car, lovely and clean would recommend "
" Great service from start to end "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 08 January 2019
" easy "
" No antenna. Car return is a shambles. They are just not ready for the volume of cars they are dealing with. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAULO - 04 January 2019
" Very easy no issues "
" Friendly and smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 30 December 2018
" I will definetely use Auto Europe again plus all the cars were new if we could pick the Make would be a plus 5 star .. my opinion "
" Was very good despite the late flight delay with our luggage "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TERENCE - 29 December 2018
" Perfect car "
" Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 26 December 2018
" Everything worked as advertised. "
" Normal experience. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ÁLVARO - 18 December 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALAN - 16 December 2018
" Overall, all paperwork sent in time, but better clarifications about what is and is not insured from the Auto Europe website as I thought it may not be clear enough what a customer is actually purchasing, when different insurance options on this occasion actually could have doubled the car hire price. It may be that AutoEurope might consider a third option on prices similar to your competitors and include a complete nothing further to pay incase of accident / claim, ie full excess / accident cover fully included in the price. "
" Very good efficient service from the Lisbon Airport staff, the completion of the paperwork was great, may be it was the time of day 20:00Hrs when not so many travellers requiring vehicles so not too much pressure on the counter and the garage staff. As vehicles are ever more filled with electronic gadgetry, a one page summary of all the things the vehicle can do would be helpful, as it can be disconcerting when eg gear change sounder goes off with out knowing what it is for a couple of days! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADILSON - 03 December 2018
" No stress at all "
" Very good company they make you feel like you at home. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEVEN - 20 November 2018
" Excellent "
" Provided an excellent vehicle with efficiency and professionalism. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON FILIPE BERNARDO MOREIRA - 15 November 2018
" Easy and efficient services "
" Very efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARSENIO - 12 November 2018
" very good "
" drive on holidays very friendly and efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CUSTODIO - 10 November 2018
" Very easy to book "
" I am satisfied with the handle at the desk and I used them very often "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ALEXANDRE CIWECK - 09 November 2018
" Very good place to rent a car "
" Nice staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 08 November 2018
" Painless "
" It was exemplary "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCISCO - 08 November 2018
" Quick turnaround on pickup and drop off "
" Their early opening hours was a key factor for me. Although, there are some flights that operate even earlier. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 05 November 2018
" Pleasantly surprised by the efficiency and friendliness of all staff. "
" Very friendly people, couldn't fault them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 25 October 2018
" A seamless process in moving from plane to road - plain sailing! "
" Excellent service and stress free. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STUART - 13 October 2018
" Everything went well even though there was a big volume. Organisation seemed to work well. Pre boo,ing allows you to get served quicker at the reception desk. "
" Drop off was a bit chaotic but all went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 09 October 2018
" Good service Good cars Good hire car service over all "
" I've rented with drive on holidays for the past 8 years and can't faulted "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DONALD - 08 October 2018
" Overall very satisfactory "
" I use Guerin frequently. It is always straightforward and have no hidden charges, unlike other operators in Lisbon. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 07 October 2018
" was good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 06 October 2018
" All good! "
" Very good services "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOHN - 04 October 2018
" Great job. "
" Great service at check out, and at return. Fast and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 04 October 2018
" Good straight forward booking and good website. Just need to check out what company you choose as they vary a great deal. "
" Very busy at pick up but that didn't stop them trying to sell me even more insurance. Told me that even though I had taken out full insurance with auto Europe, that wouldn't cover me in theevent of any damage. Eventually they relented, and I got the car but had to put down a 1700 Euro fee on my card to cover excess and fuel. Not what I am used to and although I have no problem with your company, Goldstar are not nice people. "
Overall Value: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by SIMON - 04 October 2018
" I will certainly make all my car hire bookings via Auto Europe "
" Very efficient, professional and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLA - 26 September 2018
" I'll continue to use your services when abroad. "
" All went really well, from check in process to check out. The car was perfect too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MEREDITH - 26 September 2018
" Nice car, highly efficient service. "
" It was the most efficient car hire company I have ever used "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SUZANNE - 17 September 2018
" friendly, efficient staff and quick airport transfer "
" better car than expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALLAN - 10 September 2018
" Used AE for some 10 years - always found you very helpful when dealing with the car hire companies who can be less than honest with the man in the street. "
" Had to call customer services but they seem too busy to be of help and just give me another number to call. I got a puncture then was unable to use the car very much for a week on the emergency spare. "
Overall Value: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ROBERT - 09 September 2018
" Good "
" Queue at booking desk very long. However the 'ticket system' when you arrived made it orderly and no queue jumping (excellent idea) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KAJ - 07 September 2018
" Hassle free and great value "
" Very professional and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 06 September 2018
" Very friendly service and all straight forward "
" Very happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NATALIA - 04 September 2018
" Very pleasant experience. Variety of choice at any price. easy process. credible partners. "
" smooth and very nice experience. keep on good work "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEREMY - 02 September 2018
" Great- will use again "
" Overall very good. Very smooth pickup and drop off. Polite staff at every stage. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANTONIO - 31 August 2018
" Top service "
" Top service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCO - 30 August 2018
" Had no problem will use again "
" Provide a speedy service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADELINO - 29 August 2018
" very good experience, the car is excellent, me and my family enjoy travel around, always i recommend to my friends AND FAMILY AT AUTO EUROPE. "
" first classe service and very helpful to choose the right car for my needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 29 August 2018
" Quick, easy and good website to use every time, with excellent customer support behind it. "
" Excellent quality car. Speed of delivery of car and counter operations could be faster, but it was summer so can forgive them a little! "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CUSTODIO - 29 August 2018
" I have used last few years and I had no problems "
" very friendly people "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OSVALDO - 27 August 2018
" Good service "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 17 August 2018
" Very good. Got the best price "
" Very polite and quick. I even got a free upgrade from a Renault Megane to a Mercedes A class due to lack of availability. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUSSELL - 08 August 2018
" Received the same car as stated in paperwork, staff very friendly. "
" Airport collection efficient, could do with more staff to check in at peak times, but all in all a great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WESLEY - 27 July 2018
" Great experience - easy, clear, quick to make changes if necessary. Thanks! "
" Excellent! One of the best car rental companies we have used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NANCY - 22 June 2018
" Great car great staff "
" Great experience from start to finish "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATTHEW - 22 June 2018
" Thoroughly pleased with every aspect of the car hire service. "
" Easy to book, collect and drop off. Helpful and friendly staff. Very reasonably priced and looked after vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by BELMIRO - 15 June 2018
" I recommend. "
" One of the best Rent a Car that I used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 15 June 2018
" Good price and efficient "
" Professional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 21 May 2018
" I was very happy with the car and the service "
" I was very happy with the car and the service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 17 May 2018
" Used previously and always come back. Simple, easy and good value. "
" Used previously and always good. Good quality cars and good service. Waiting time in the airport could have been a little quicker - counter staff spent a long time talking to people in front but very helpful when they served us! "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CARLOS - 11 May 2018
" Smooth, reliable, effective and efficient. "
" Excellent service and good value for money. Highly recommendable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 03 July 2015
" Booking on-line is very simple and AE offer all the choices I want i.e. on airport collection and full to full fuel policy. "
" I have used Guerin many times now and collection and return of cars is as hassle free as possible. "
LISBON, PT - Reviewed by NUNO - 28 June 2015
" Easy enough. "
" No problems at all. Friendly Staff. Nothing bad to point out. Does what it says on the tin. "
LISBON, PT - Reviewed by CLIFFORD - 22 June 2015
" Very satisfied with auto europe especially as we made a mistake and booked the wrong date initially. No problem changing the date and no admin charges. Excellent! "
" Friendly straight forward service with pick up and drop off at the airport. No nonsense with having to check the vehicle yourself and mark up any scratches etc. Attendants provided a thorough and helpful service. "
LISBON, PT - Reviewed by MARIA - 21 June 2015
" Due to the hot weather, it was terrible inside the car, very hot, no air condition. "
" All round very good assistance, top stars professionals including the driver. "
LISBON, PT - Reviewed by IAN - 15 June 2015
" Very good service. confirmation email received within 48 hours of booking. Great value "
" The DOLLAR signage at the desk is very small and easily missed The car was very clean and to a higher than expected spec "
LISBON, PT - Reviewed by RAYMOND - 10 June 2015
" Easy to navigate the website, with everything labelled clearly and most importantly the prices offered were very competitive. "
" Friendly staff, good quality cars and relatively quick airport transfers. "
LISBON, PT - Reviewed by SUSAN - 10 June 2015
" this is the second time I have used Auto Europe and was very satisfied "
LISBON, PT - Reviewed by DAMIAN - 31 May 2015
" Finding the Rental Return place was a little difficult apart from that all was great "
LISBON, PT - Reviewed by MATTHEW - 31 May 2015
" Booking process was straight forward and very clear what was included/excluded. "
" Once we arrived in Lisbon we had to wait 90 minutes to be served at the Car Rental Desk, which considering we had pre-booked is totally unacceptable. After completing the necessary paperwork (this took about 20 mins!) we then proceeded to collect the car and had to wait a further 30 minutes as the car was not ready. Why did we need to specify a time of pick-up if the car was not going to ready anyway, despite having to wait an additional 2 hours to the original time stated and no explanation for delays. The car itself was not in great condition, several knocking sounds if bumps in road (in Portugal there are lots!) Would not recommend using this company at all. "
LISBON, PT - Reviewed by JOSE - 20 May 2015
" No issues. All went as expected. "
" I am glad I found this rental company. This year I have used them three times with no issues. Staff are very friendly and helpful. I see them chat and smile with customers and I've not seen no arguments which is usual mainly on car returns. This, in my opinion is how the company is very clear on the conditions and options went picking up the vehicle. The only issue is them not been at the airport, but you can't ask for all. Transport is fast, even very fast at times with road pumps not good for anyone with back problems or injuries. "
LISBON, PT - Reviewed by JAMES - 19 May 2015
" Great service, very smooth process "
" Great service, very smooth process "
LISBON, PT - Reviewed by PETER - 14 May 2015
" I never have any problems using auto Europe and have always received very good service from your agents. "
LISBON, PT - Reviewed by KIM - 11 May 2015
" Very happy. Great, professional service. "
" Good car. Professional service at the rental desk. "
LISBON, PT - Reviewed by JOSE - 15 April 2015
" The booking process was very good, no complaints. "
" I would use this car rental company again. The Interrent rep meets you at the customer service desk at Lisbon Airport, we were then taken outside to wait for 1hour for the next available shuttle to the car rental office, (which is really quite far away from the airport) we then had to wait again and queue for a further 2 hours before being able to process our booking and collect the car - total chaos! The drop off in Faro was far better organised than the Lisbon set up! "
LISBON, PT - Reviewed by NIGEL - 14 April 2015
" Very happy with all aspects of the hire and the speed of service collecting & when returning the car "
LISBON, PT - Reviewed by GARETH - 12 April 2015
" Best service I have had in 10 years using car hire in Europe. No hidden costs or nasty surprises at the desk. Absolutely delighted and the Guerin staff were fantastic. "
" Top class service, will definitely use again. "
LISBON, PT - Reviewed by MARGARETA - 11 April 2015
" Everything worked very smooth. "
" Everything was fine, except for a long wait to get the key. Friendly staff and a brand new car. "
LISBON, PT - Reviewed by ALAN - 31 March 2015
" Great efficient service will def use again "
" Quick efficient service "
LISBON, PT - Reviewed by LUCIA - 19 March 2015
" I have been making several bookings with auto europe for years and am fairly happy. It is easy to avoid unpleasant surprises by selecting the option to pick up and return the tank full and check whether the pick up/return requires transfer/shuttle or not, allowing me to save time and money. "
" It took me 1h30m to get the car at the airport. They were really short of stuff for the number of customers. "
LISBON, PT - Reviewed by TIMOTHY - 09 March 2015
" Easy website to go through, offering a number of vehicles at different levels "
" Desk right at airport, collection upstairs - perhaps two Guerin staff upstairs to pass you the car - had to wait 45 minutes in another queue as only 1 person giving out the cars "
LISBON, PT - Reviewed by ISOBEL - 08 March 2015
" Easy to access and arrange car hire. Excellent correspondence and good advice. "
" Excellent efficient service At the airport. Paperwork was already prepared and able to get the car immediately. Car was in excellent condition much better than some we've had from other companies in Lisbon! "
LISBON, PT - Reviewed by DHILAN - 03 March 2015
" All good, information is clean and clear. All as expected. Another great experience to my satisfaction. "
" The staff was the greatest staff ever but the location was in fact poor but that wont change the review. Sonia at the counter, she is a DOH star, and I'll give her 5 out of 5 points, she totally gone above & beyond my expectations. Very talkative person and totaĺy willing to give an helping hand.The airport shuttle driver also a really great guy and left me in the airport on time for my flight and wished me a great flight back home. Overall 5********* totally recomendable for their cheap insurance and great fuel policy and lower excess and because of their staff not demanding stuff over the counter like many does for their individual comissions. Overall, another great experience! "
LISBON, PT - Reviewed by DAVID - 26 February 2015
" Competitive, efficient, hassle free "
" Helpful and efficient "
LISBON, PT - Reviewed by MARIA - 23 February 2015
" As always very satisfied. "
" Friendly service but van a bit high to get in and a bit old. No complains. "
LISBON, PT - Reviewed by PRAVINCUMAR - 21 February 2015
" So far in all 4 rentals I did using a pre paid voucher with autoeurope all were good experience except for one ( the first one) where the rental desk was not opened at the time of drop off and I had to leave the keys with guerin in the airport of lisbon since I had to take a flight early in the morning and the off airport supplier interrent was closed at that time. They charged me 20 for one way. Apart from that all were ok. I would jut suggest to add this info on the t&c the out of hours and the owf. I have always left excess blocked and they unblock it usually 3 days before drop off which is good. Hope u continue to provide good service. "
" The ooh fee or the owf was 20 "
LISBON, PT - Reviewed by CARLOS - 17 February 2015
" It took me 1 hour to be attended at Lisbon Airport to checkin at Guerin !!!!! The flight from London to Lisbon takes 2hrs 20 minutes and 1 hr wasted after arrival for a car !!!!!!!!!Makes no sense in the century we live in !!!!! "
" The waiting times MUST be sorted out !!!!!!!!!! 1 hr awaiting to be checked in by Guerin !!!!!!!!!!!! NOT acceptable !!!!!!!!!!!! "
LISBON, PT - Reviewed by ARNALDO - 19 January 2015
" Excellent website "
" Excellent services "
LISBON, PT - Reviewed by DAVID - 10 January 2015
" Booking was fine. I hire cars at Lisbon four or five times a year and I used Auto Europe this time as the rates looked competitive. I am about to book two more hires for April in Lisbon and May in Faro but the comments below will influence who I use. "
" Was asked to pay 22 Euros for airport tax which I found out later was covered in my contract. Had to wait 30 minutes for the car to be made ready. Disappointed on both counts. "
LISBON, PT - Reviewed by DANIEL - 27 December 2014
" Very acceptable prices Very kind operators In my opinion very honest as well as I have heard that some rental companies can try to take advantage of customers by saying there are problems with the car upon return when in fact there are not and it is only a money scam "
" Extremely efficient Pick up and drop off at airport as promised They took the car back with no problems or queries I would use again Thanks guys :) "
LISBON, PT - Reviewed by MARIA MADALENA ALVES - 02 December 2014
" No problems at all.good service Thank you "
" It was the second time I used the service and I am very satisfied.Thank you "
LISBON, PT - Reviewed by IAN - 16 November 2014
" quite satisfied "
" Please see all my comments above especially about Gold Car "
LISBON, PT - Reviewed by DAVID - 16 November 2014
" Sometimes not all info is on website but 0800 number usually provides all answers, "
" Used for first time and found them helpful and efficient. "
LISBON, PT - Reviewed by DAVID - 09 November 2014
" Straightforward as usual "
" I may just have been unlucky, but the previous couple of times I was given old, battered cars with a lot of kilometres on the clock which gave me the impression that Guerin perhaps allocated these to clients who turned-up with a voucher. However most recently I was given a nice, new vehicle. "
LISBON, PT - Reviewed by HARVEY - 03 November 2014
" Had an upgrade which made the hill climbing in Portugal easier and a very pleasant drive but having the boys in the back of a sporting car when they are both over 6 feet was difficult so we didn't make the long drives up the coast that we normally do. "
" Only critisism is the lenght of time it takes to get the car in the airport. It takes nearly 20mins per car and when you are in a long que it is just not the way you want to start your holiday. "
LISBON, PT - Reviewed by BRIAN - 24 October 2014
" Superb service both on the web site and in telephone calls. Faultless "
" Again excellent service and product. Only issue was that car was only 3/4 full Which I discovered after leaving the depot. "
LISBON, PT - Reviewed by DHILAN - 16 October 2014
" All okay... 9 out of 10. "
" 48 hour LPG claim could meet the price on the website as sometimes this doesn't match up. The rental was 109.45£ when price had gone down to 105.35£. Anyway received some refund so as for t&c I paid only fuel locally since fuel was prepaid. So total spent was 109.45£ + Full tank of fuel of 79.80£ for 16 days rental and car received was a 4 door Fiat punto. Dropped off yesterday. Had taken pics of any damage the car had at the pick up. Mitigated one scratch in the bottom and they confirmed the scratch was already there from a previous contract since 22 August. So all okay, the car has been delivered without further damage and intact and excess was already unblocked from the cc even before drop off. My 2nd hire and 2nd great experience. "
LISBON, PT - Reviewed by ARNALDO - 14 October 2014
" Exceptional service, good prices "
" Very good car rental company. "
LISBON, PT - Reviewed by IAN - 06 September 2014
" Website is easy to navigate and is upfront about costs etc "
" One of my better rental experiences! But didn't notice my mileage was capped, my fault. "
LISBON, PT - Reviewed by STEVEN - 26 August 2014
" This was the lowest price, easy to use the website and everything worked as it should. "
" The car was fine, The reps turned up on time at pick up and drop off and were friendly and helpful. Fuel was return with the same amount as the start, not an expensive charged for a full tank return empty, as with a number of others. "
LISBON, PT - Reviewed by RALPH - 15 August 2014
" Good choice of offers, easy website, beats competition. Should make clear if excessively price full tank fuel buy is mandatory. "
" Had to buy full tank of fuel on pickup; appreciate this is in the rental company's favour anyway at you can't empty it on return, but buying it at 91 for around 45-50 liters, compared to local price, that's 20-25% uptick on top of the excess return fuel and clearly over the top. Btw, when in Algarve and driving a bit suggest you take the Auto-toll-pay option as the hassle with the postal system to pay isn't worth it. "
LISBON, PT - Reviewed by SERGIO - 06 August 2014
" fantastic "
" fantastic "
LISBON, PT - Reviewed by CRISTIANA - 23 June 2014
" Great costumer service "
LISBON, PT - Reviewed by CHRISTOPHER - 20 June 2014
" Regular user because of info re which hire company used and whether car can be returned full of fuel or empty. Always prefer latter "
" Regular user of Guerin mainly at Porto airport..Lisbon service, once at the desk good but much slower in total in getting car 1.5 hours.at a time when airport not particulary busy. Can regular customers of either Autoeurope or Guerin, get fast track cards as I have with Sixt??? "
LISBON, PT - Reviewed by SHEILA - 30 May 2014
" very efficient, good price and clearly stated the 'deal' "
" Very good car again, helpful service and a very good deal for on airport hire. Getting the car still seems to take more time than it should but the return is very slick. "
LISBON, PT - Reviewed by GAVIN - 29 May 2014
" I was satisfied with most of the booking process, but I would have liked it made a little more obvious that the rental company was off site. It may have been stated somewhere but I didn't notice it. "
" In some ways I really liked Go Rent. They are a small company,and in any ways they were friendly and gave a personal service. They accommodated me when I had to return the car earlier than their office early,which was great if a little nerve-wracking! Downsides are that they weren't waiting in the airport,and took a while to get picked up. Another down side is that as a smaller company they have a limited fleet. The car we had was a 3yr old Peugeot 207,a model which isn't even a current model, with 90k on the clock. The car, although clean, did smell like people had been smoking in it before. The brakes felt pretty tired, and there wasn't massive amounts of tread on the tyres. So overall, friendly staff but a slightly tired car! "
LISBON, PT - Reviewed by VICTOR - 25 April 2014
" Was given wrong information on two accounts and what we thought was the cheapest ended up being one of the dearest car hires we have ever had. The car hire company we used was Go Rent. I strongly recommend you don't use them. I would use Auto europe but be careful what car hire company you choose. "
" They are a rip off with the price of a full tank, charging 125 euros which is a price for almost two full tanks plus you have to get a bus to their depot to pick up the car and not picked up at the airport as we were told over the phone and to top it they are not even the best cars. Never use them again "
LISBON, PT - Reviewed by ARNALDO - 23 April 2014
" Excellent site and service. "
" Very good attention and price, but few car options "
LISBON, PT - Reviewed by ALCINO - 05 April 2014
" Zero excess and full tank policy at reasonable price is what makes me come back to auto Europe. I am looking to rent again in the near future but I can not find cars with zero excess insurance... "
" The staff at Guerin Lisbon airport, were professional and polite. Quick service on pick up and delivery. Zero excess and full tank of petrol makes it more attractive to rent. Alcino "
LISBON, PT - Reviewed by ANDREW - 02 April 2014
" great service and would use again - 10% cheaper than the normal provider i use for the same provided that i normally use in portugal "
" good service as usual "
LISBON, PT - Reviewed by PAULO - 31 March 2014
" Great service! I'm satisfied. "
" Great service! I'm satisfied. "
LISBON, PT - Reviewed by JANET - 30 March 2014
" We have used several times now, yes we are very satisfied Thank you "
" Always polite, clean cars will use again very soon "
LISBON, PT - Reviewed by BARBARA - 27 March 2014
" We liked the fair fuel policy and the booking process was simple. "
" Had booked equivalent of a Peugeot 206 and were asked if we were happy to take a brand new 2 door car so we said yes. When we got the car we had to put the back seats forward so we could get one case in the boot and the car had only a 500litre engine so was very underpowered, even on the motorway where I constantly had to change down to third gear. It was a Fiat 500. Also they tried to sell me another excess insurance at about 10 euros a day, even though I had bought that from Auto Europe. Luckily I declined and left a credit card number as security for the excess. Could very easily have been persuaded to take this, but knew there was no need. "
LISBON, PT - Reviewed by MAX - 26 March 2014
" The car hire firm that Auto Europe used for my rental was a local provider (Guerin) but the attendant spoke good English and was very competent. Unfortunately our trip was cut short due to illness but they let us drop-off the car at one of their branches near to where we were staying and didn't even charge us extra for this service. Excellent customer service in my opinion! "
LISBON, PT - Reviewed by GERARD - 17 March 2014
" Very informative and helpful. "
" Free upgrade and really straightforward pick up and drop off. The Budget desk at Lisbon airport is situated at the Avis counter and not very visible. Signage could be more prominent. That aside, great service. "
LISBON, PT - Reviewed by SRIKANTH - 14 March 2014
" Best deal! "
" Hassle free especially for a different country. Highly recommended. "
LISBON, PT - Reviewed by DAVID - 27 February 2014
" Consistently cheaper than competitors. Very helpful and friendly on help desk. "
" Charming staff on the desk and in the garage and I was given an upgrade. "
LISBON, PT - Reviewed by WILLIAM - 20 February 2014
" All great. However would have preferred to know up front that Go Rent are off site as we had to wait for an hour before collection & found it difficult to find drop off point on returning car. "
" Staff very polite and helpful. Gave us an upgrade for having to wait to be collected. "
LISBON, PT - Reviewed by NARESH - 29 January 2014
" Overall excellent as always, just reminded the rental company to check water levels in the screen wash bottle, none this time. "
LISBON, PT - Reviewed by STEF - 23 January 2014
" ALWAYS AND FOR EVER "
" the company INTERRENT suprises its customers with huge, huge deposit. despite the insurance cover taken it still takes place and it is in the T@C. mind the wording. inspection of the given car is strictly necessary in this case and please, advice future customers the seriousness of it. in capital letters. despite of this they offer the cheapest affordable prices and there is an excellent personal service as well. REQUEST THEIR SAT NAV, DON'T RELY ON YOURS regards, stef "
LISBON, PT - Reviewed by DEAN - 06 January 2014
" Very helpful as ever,providing alternative quotes. "
" Very friendly,efficient and professional. "
LISBON, PT - Reviewed by VICTORIA - 12 December 2013
" Could have had an extra member of staff on the desk at the airport, we had to wait quite a while due to the number of people hiring cars from the same place on the same flight as us. "
" No fussing, helped load the car when we got to it, thorough but without wasting time, car park is close and the car is waiting for you, they even bring it out of the dodgy parking bays for you so you don't have to fight to get into it. Overall very happy, car was brand new and in very good condition. Exactly what I expected "
LISBON, PT - Reviewed by KENNETH - 21 November 2013
" Excellent service and trouble-free motoring "
" Excellent service and trouble-free motoring "
LISBON, PT - Reviewed by JEREMY - 11 November 2013
" A very good deal with a faultless car. Good all round. "
" I was happy with everything except the location of the business having got totally lost trying to return the car. "
LISBON, PT - Reviewed by CLIFFORD - 06 November 2013
" Good easy to use website with great selection of hire companies at competitive prices "
" Great comfortable brand new car from swift and efficient company at the airport. No fussing with transport to and from depots. "
LISBON, PT - Reviewed by NICOLA - 27 October 2013
" We originally went with goldcar and after reading some reviews realised It wasn't a good choice so went with go rent. Autoeurope changed it with no problem. Overall good experience. "
" They were pretty straight forward and went round the car checking all previous scratches before we actually got it. On arrival back from our time in Lisbon unfortunately had a little accident with wing mirror which was easily dealt with. Company suggested we were responsible for another scratch on car when we know without doubt that we weren't. Anyway they didn't pursue this. Also company said instead of paying for fuel upfront to just return it with same amount we picked it up with, which was much easier. Overall happy with company. We plan on going with this company again. "
LISBON, PT - Reviewed by RODNEY - 25 October 2013
" Excellent as usual. "
" I thought Geurin supplied the car and from previous experience they were as good as ever "
LISBON, PT - Reviewed by JOAO - 21 October 2013
" confusing at the beginning but, everything was sorted by the end "
" hassle free on arrival and return. "
LISBON, PT - Reviewed by NICHOLAS - 16 October 2013
" Very pleased with all aspects of service. "
" Helpful and efficient. "
LISBON, PT - Reviewed by COLIN - 16 October 2013
" It wall went pear shaped when we arrived at Airport...Auto Europe did their best to help me (see below) but i still spent 15 minutes waiting for an answer and all this on my mobile...god knows what the bill will be... colin finch "
" Despite being told to the contrary no one was there to meet us at terminal 1 Lisbon..I spent 15 mins on my mobile calling people..Go Rent couldn't be bothered to answer their phone so ended up on a premium rate number - maybe you'll pay the bill when it comes in? They finally showed up an hour late..so a very bad experience colin finch "
LISBON, PT - Reviewed by TONY - 16 July 2013
" Nice service , will come back "
" Very good , friendly at pick up and drop off . "
LISBON, PT - Reviewed by HUGH - 04 July 2013
" I have used Auto Europe before and will do again. "
" Gold Car took ages upon arrival to process our booking. They were very pushy selling extra insurance and insisted without it we were covered for very little. They charged 90 euros for each tank of petrol and we gave the two cars back over 3/4 full. Not a good experience. "
LISBON, PT - Reviewed by PATRICK - 19 June 2013
" Easy booking Good prices "
" Not sure of the quality / age of car. Not happy with the over selling of fully comprehensive insurance Not happy with the way they check the car out and give you little time to examine for scratches and bumps yet when the car is returned they examine in microscopic detail Guess all hire companys are the same "
LISBON, PT - Reviewed by DANIEL - 17 June 2013
" For the last 2 trips we have hired through Avis who have been a very professional company. We have previously had poor experiences but I am now delighted that we get to see what company the hire is with prior to hire. "
" For the last 2 trips we have hired through Avis who have been a very professional company. We have previously had poor experiences but I am now delighted that we get to see what company the hire is with prior to hire. The staff were courteous and professional, and explained everything clear and in detail. "
LISBON, PT - Reviewed by ARNALDO - 17 June 2013
" Excellent site and service "
" Fantastic car rental provider ! "
LISBON, PT - Reviewed by DEREK - 12 June 2013
" excellant service and easy to book "
" 1. Nobody waiting with name board at airport as indicated, had to search for bus to take us to depot. 2. No instruction book in car and when we had puncture I did not know how to change tyre. 3. Had to travel to Go-Rent head office in Torres Verdas to get tyres changed and there was a very long wait there. 4. No instructions on where to return car at end of rental and when we arrived at airport we discovered that there deopt had moved during our holiday and it was pruely by luck that we met a rep who guided us to correct address!! This could have been disasterous if we had not been very early for our flight!! 5. Having had these problems however, the staff were all very friendly and helpful and I would use this company again "
LISBON, PT - Reviewed by NAGLAA - 03 May 2013
" great experience all round, efficient and excellent value. your local partners, 'Go Rent', yet again are fantastic, kind and very helpful. "
" Lovely couple of gentlemen, kind considerate and very helpful. So relaxed, wonderful start to the holiday. It was only a short break so the start of it was quite important. The car was really good, great fun to drive. "
LISBON, PT - Reviewed by NAGLAA - 03 May 2013
" great experience all round, efficient and excellent value. your local partners, 'Go Rent', yet again are fantastic, kind and very helpful. "
" Lovely couple of gentlemen, kind considerate and very helpful. So relaxed, wonderful start to the holiday. It was only a short break so the start of it was quite important. The car was really good, great fun to drive. "
LISBON, PT - Reviewed by CHRISTOPHER - 27 April 2013
" Easy to use web site, you know from the beginning which Hire Company you will be dealing with. "
" I find Avis employees very efficient, polite, smart and easy to deal with. I like to use Avis whenever possible! "
LISBON, PT - Reviewed by MARINA - 05 March 2013
" The only problem was the very late reply to my request. We needed the car on Monday morning and we received the confirmation that same morning instead of one or two days before... It was stressful and we were late for the meeting. "
" Very professional and helpfull people are working there. Nice car, in good condition... Must have a GPS to find their parking when returning the car. Charging 120 Euros for a full tank and the impossible thing is to return the empty tank. Calculate the difference..... The car rent is not cheep as presented... "
LISBON, PT - Reviewed by DAVID - 01 March 2013
" Completely hassle-free experience. "
" The car was fine and there was a very good service at both ends of the hire period. "
LISBON, PT - Reviewed by DAVID - 28 February 2013
" Have used Auto Europe often and am always pleased with the service and price. "
" The car was great, we asked for a diesel so it was big but there were no small diesels so it was ok. You had to pay the diesel they had in the tank and then bring the car back empty which was strange and I can imagine they always gain in the end, noone can pla to bring it back empty! But apart from that they are helpful and professional. Not based at the airport but they drive you to the office and drive you back to the airport when you fly back. "
LISBON, PT - Reviewed by GEORGE - 27 February 2013
" very good service. quick information and very easy at the airport. definitely recommend and definitely use again. "
" good service lots of suggested extras that could bump the price . but excellent service. would re-book "
LISBON, PT - Reviewed by ELIZABETH - 26 February 2013
" The service was very good and I was satisfied with the cost. "
" The car from Go Rent was clean, performed well and the petrol tank was full. The person in the office was helpful and courteous. "
LISBON, PT - Reviewed by ARNALDO - 24 February 2013
" Excellent site and customer services "
" Excellent service provider "
LISBON, PT - Reviewed by JAMES - 13 February 2013
" I was very pleased with the gentleman who dealt with me at Lisbon. I was disappointed that it was not more prominent the charge for a one-way rental. The charge wasn't obvious. "
LISBON, PT - Reviewed by DEREK - 06 January 2013
" the car hire company, interreent are located away from the airport which is very inconvenient and qhuite hard to find - even with as satnav "
" see above....otherwise ok "
LISBON, PT - Reviewed by MANUEL - 28 December 2012
" good service, great to have free cancellation as my plans changed and had to fly in different dates than originally expected "
" they charged me for a full tank of gas of 40 litters even though my fiat panda only took 35. The rental fee was very low and they use these "tricks" to make clients pay more. I felt this was very unfair. "
LISBON, PT - Reviewed by MATTHEW - 26 June 2012
" Very good service and very helpful. "
LISBON, PT - Reviewed by RICHARD - 26 June 2012
" Very good overall, I have used your company many times "
" Very efficient! Good quality vehicles at all times. "
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