Lisbon city is one of the most popular European city destinations, and a must visit for anyone interested in history, culture and plenty of sunshine. Along with it imposing St.George Castle, Lisbon also has numerous other monuments - many of which are dedicated to the 'Age of Discovery'. Museums, galleries, a vibrant nightlife and nearby beaches, are just some of the delights that await your visit. Consult the following car hire reviews in Lisbon to gain a better understanding of what our previous customers have thought of Lisbon during their visit.
Auto Europe has over 60 years of global car hire experience having partnered with numerous local, national and international car hire suppliers. Along with car hire, we also hire luxury cars, motorhomes and provide a transfer service. Customers are able to hire a car in central Lisbon, at Lisbon International Airport, or at the popular Lisbon Gare do Oriente Train Station - all of which make great pick-up locations. Along with excellent quotations, Auto Europe is committed to great customer service and through its partners, providing a large fleet of vehicles to choose from.
" Fantastic "
" Fantastic people. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to add "
" All went to plan - only difficulty was finding the car hire return location at Lisbon Airport. Appalling signage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Excellent from start to finish. Well done and thank you. "
" Perfect. Excellent and efficient service and immaculate car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Good "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with my Auto Europe experience, as ever. "
" The new location isn't as convenient as it could be, but the rates and the quality of the cars are still excellent. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As usual Gurien the best experience "
" As good as ever, use every time in PT, generally 4 times a year "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a very good experience Good customer service from David and quick service "
" I was very happy with the service Also I was very impressed with one of the staff ( David) very friendly and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hard selling , polite staff and great car in great condition "
" It really was the best experience of car rental we have ever had, it was great from start to finish . Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Queue much smaller than Gold car and Guerin. Quick pick up and drop off service "
" In the main very good. Only issue was broken seat belt buckle and a dent that was not on 8nspection detail. Having said this not an issue at drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Smooth pickup and drop. Friendly and experienced staff. "
" Always on point, with the best prices/cars. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience and highly recommended. "
" Everything went well and as planned. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Got given a nice car, the pickup for the vehicle and drop off was very quick. "
" Before booking with Guerin I researched about the company and saw a lot of bad reviews. But for me it was an excellent experience and I would highly recommend. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied. Repeat customer. "
" Pickup and collection were quick. Good car. Will use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent service "
" 1st Class service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic Service!! "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" generally the best comparison site i used, with competitive prices, known suppliers and offers fairly priced insurance. "
" clean new car was given, quick collection and drop off . strait forward, only 300 euros blocked on card, polite and no fussing. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Generally has good prices. "
" Great service at check-in. Great car. The office was closed upon return and therefore I am still awaiting confirmation of my car return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Good company. No complaints "
" Smooth as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff "
" Great customer service!!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very happy with our experience "
" Great service at a very good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used Auto Europe 5 times now and the experience has been great. I pay a little more than others but when I had substantial damage on one vehicle (from a hit and run) my damage payment to AVIS was repaid to me within 5 days of returning home. I will continue to use Auto Europe instead of bucket shop alternatives. "
" Everything was fine with the vehicle except that we had plenty of trouble trying to close the rear tailgate and sometimes had to drive with it only 'latched' but not closed. Vehicle was very clean but the Sat Nav was set to Portuguese which made it impossible to change to English. We ended up using our mobile phone in place of the Sat Nav. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very happy "
" I was very much happy with this company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Great car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very clear the rental conditions. Fantastic car. Close to airport. No issues. "
" Excellent customer service.. Everything explained by the lady at the pick-up counter. No issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good cars "
" Used before. Always with no issues. Friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpfull website. We are attended by Autoeurope straigh away,no long time waiting for the answer. "
" happy with everything "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The overall experience was good and will be using again "
" The only thing I have to point out is that I had to look for the person at the airport for 20 min and found them behind one of the shops on the phone not even displaying the sign of the company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall excellent "
" Pickup and drop ff were quick and efficient. Staff were polite and car condition was excellent price superb "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Supplied me a very good car for good value. "
" I had very good customer service with RentStar Staff Fabiana. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All smoothly as usual with auto europe "
" I requested a Renault Captur (compact SUV), however the car handed to me on the day was a Seat Leon (petrol, not diesel). It's a small thing but in Portugal it means that I'll have to spend more money in fuel. Apart from that, all went fine and the check in was great and easy as well as the drop off. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good experience "
" very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything ran smooth and will definitely recommend "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward no time waste "
" Straightforward "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing "
" Amazing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Competitive prices "
" Good and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Normally more than I want to pay, but at this time good value "
" None "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A little more costly but worth every single penny "
" Excellent value "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would happily book Guerin again. "
" counter staff very helpful and friendly. Spoke excellent english "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasant, trouble free "
" Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good prices, excellent site and support "
" Overall experience of renting is good. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Otherwise an excellent service from AutoEurope and will use you again in the future. "
" Car selected Mercedes was not available and i don't think they actually have e many of these. But did get a BMW 1.6 as a replacement but only 100 km and it constantly informed me to add adBlue! so i called into a sixt depot in Faro and got it topped up without any cost so all was ok in the end. But this should have been check before handover. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Staff very helpful in selecting car to suit size of our bag "
" Very helpful and friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very smooth with delivery and pickup. No issues "
" I was happily surprised to see I actually got the BMW that I ordered "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It did exactly what I needed thanks "
" Thought it was unusual having a full tank of fuel & not giving it back full,meant I had to pay for almost half a tank of fuel I didn't use!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We required a different drop off from pick up and this was easy to arrange on the Autoeurope website. "
" I had read some very negative reviews of Sixt Portugal but we very pleased with the car and the service at Lisbon city and Faro airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was happy with the service "
" The service was extremely good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I recommend this company to everyone I know. "
" So fast, so easy... Great experience once again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm very satisfied! "
" I'm very satisfied! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have used autoeurope for 12 years "
" It's good to deal with a company with integrity and to be treated with respect, without the fear of underhand activity "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had a good experience it was very smooth pickup and drop off. "
" Very professional and friendly staff. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very straight forward. "
" Pick up was easy as was the drop off. Car was clean with the exception of an empty bottle of water which had been left in a door pocket. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Top! "
" Everything smooth and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I did love the experience "
" Fantastic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service , a very pleasant staff "
" Very good service provided "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use again "
" All good, "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" easy website "
" overall excellent, some queuing at drop off but it is summer "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" enjoyable "
" enjoyable "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very good and reliable "
" very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to use and very competitive price "
" I always use centauro as I find there prices very competitive and they have good cars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good value. "
" The car was almost new and in excellent condition. The staff were friendly and efficient. There was no hard sell on any extras. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Whenever I need to rent a car, Auto Europe is the first (and usually the only) place I look. "
" Great little car rental company, with excellent cars and very competitive rates. Processing can be a little slow sometimes. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Smooth process and good prices "
" 2nd to none. Good and fast service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sixt is good and almost always good. Customer service was fantastic and the vehicles are always new or near new, "
" Queue at airport was bad but staff were excellent. I got a brand new car but it wouldn't start the following day so it was towed away and I got a taxi back to Lisbon and drove away in an another nice car. Bit of a pain but SIXT were faultless. Hired SIXT vehicles in Florida for years and they always have good cars and good customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to pick up and drop the vehicle "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to use website, clear information. Would be helpful to be clearer on the website whether full roadside assistance is included in the rental or in an optional extra "
" Easy and organised pick up, pleasant staff, car as expected. A good experience on the whole "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very easy to use and offer a great range of vehicles with prices to suit all. Well recommended and I will continue to use. "
" Have used Keddy for a number of trips now and rate them very highly. Competitive prices, very efficient collect and return and excellent vehicles. Highly recommended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe does good service "
" An absolute disaster!!! To start, i rented an SUV and they insisted on giving me a FUAT 500X (a crossover) saying that was exactly what i requested. Then, tried to drop off the car before 7am and they were completely closed.... had to drop off at their partner (Goldcar) and I'm now waiting for over 10 days to have my deposit back even paying for zero excess with extended coverage. They don't accept American Express anymore.... at the end, the cheap thing came up well expensive and annoying. Avoid if you can "
Overall Value: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Excellent customer service. "
" Excellent customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very polite staff "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great overall experience "
" It was was a ver slick pick-up and drop-off as usual, no drama nor attempts to add extra fees. Very pleased "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good experience with a premium car. "
" Good experience. Everything was ok, the car in very good condition and clean. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Autoeurope and Hertz are now my first choice for car hire from Lisbon airport. "
" Hertz, who run Dollar have invested in IT to run their operation. They are very fast and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No bad except for amount of deposit "
" Still waiting my deploy back after one week.. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" good services in general "
" Good services "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe allows one to choose from a large selection of potential hire firms in most major cities. The prices remain very competitive, "
" DriveOn are an experienced professional firm. The only delays encountered are in the shuttle from/to the airport but these are acceptable given the volume of customers. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Friendly staff and quick transaction, definitely will rent again!! "
" Good experience no issues with car or Sixt staff "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good service "
" Excellent experience. The only negative comment was the time it took to actually get the car, but other than that I've very satisfied with this rental "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well. "
" all went well without any significant problem. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Experience with auto europe was great, but i would recommend that when customer's request a baby car seat they should be told hiw much will be the cost for the chair, because once you paid for the car you cant go back. And this is way if i can avoid i will requesting the chairs from auto europe. "
" The reason i am given very low score is due to the amout of money they charge for baby seat. They charged me €53 , for a baby car seat..more expensive than the a actually car. That is robbery. "
Overall Value: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good car, lovely and clean would recommend "
" Great service from start to end "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy "
" No antenna. Car return is a shambles. They are just not ready for the volume of cars they are dealing with. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" Very easy no issues "
" Friendly and smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will definetely use Auto Europe again plus all the cars were new if we could pick the Make would be a plus 5 star .. my opinion "
" Was very good despite the late flight delay with our luggage "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect car "
" Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked as advertised. "
" Normal experience. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, all paperwork sent in time, but better clarifications about what is and is not insured from the Auto Europe website as I thought it may not be clear enough what a customer is actually purchasing, when different insurance options on this occasion actually could have doubled the car hire price. It may be that AutoEurope might consider a third option on prices similar to your competitors and include a complete nothing further to pay incase of accident / claim, ie full excess / accident cover fully included in the price. "
" Very good efficient service from the Lisbon Airport staff, the completion of the paperwork was great, may be it was the time of day 20:00Hrs when not so many travellers requiring vehicles so not too much pressure on the counter and the garage staff. As vehicles are ever more filled with electronic gadgetry, a one page summary of all the things the vehicle can do would be helpful, as it can be disconcerting when eg gear change sounder goes off with out knowing what it is for a couple of days! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No stress at all "
" Very good company they make you feel like you at home. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Provided an excellent vehicle with efficiency and professionalism. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and efficient services "
" Very efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" drive on holidays very friendly and efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy to book "
" I am satisfied with the handle at the desk and I used them very often "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good place to rent a car "
" Nice staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Painless "
" It was exemplary "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick turnaround on pickup and drop off "
" Their early opening hours was a key factor for me. Although, there are some flights that operate even earlier. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasantly surprised by the efficiency and friendliness of all staff. "
" Very friendly people, couldn't fault them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" A seamless process in moving from plane to road - plain sailing! "
" Excellent service and stress free. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went well even though there was a big volume. Organisation seemed to work well. Pre boo,ing allows you to get served quicker at the reception desk. "
" Drop off was a bit chaotic but all went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service Good cars Good hire car service over all "
" I've rented with drive on holidays for the past 8 years and can't faulted "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall very satisfactory "
" I use Guerin frequently. It is always straightforward and have no hidden charges, unlike other operators in Lisbon. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" was good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good! "
" Very good services "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Great job. "
" Great service at check out, and at return. Fast and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good straight forward booking and good website. Just need to check out what company you choose as they vary a great deal. "
" Very busy at pick up but that didn't stop them trying to sell me even more insurance. Told me that even though I had taken out full insurance with auto Europe, that wouldn't cover me in theevent of any damage. Eventually they relented, and I got the car but had to put down a 1700 Euro fee on my card to cover excess and fuel. Not what I am used to and although I have no problem with your company, Goldstar are not nice people. "
Overall Value: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I will certainly make all my car hire bookings via Auto Europe "
" Very efficient, professional and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'll continue to use your services when abroad. "
" All went really well, from check in process to check out. The car was perfect too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice car, highly efficient service. "
" It was the most efficient car hire company I have ever used "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" friendly, efficient staff and quick airport transfer "
" better car than expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used AE for some 10 years - always found you very helpful when dealing with the car hire companies who can be less than honest with the man in the street. "
" Had to call customer services but they seem too busy to be of help and just give me another number to call. I got a puncture then was unable to use the car very much for a week on the emergency spare. "
Overall Value: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" Good "
" Queue at booking desk very long. However the 'ticket system' when you arrived made it orderly and no queue jumping (excellent idea) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free and great value "
" Very professional and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very friendly service and all straight forward "
" Very happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleasant experience. Variety of choice at any price. easy process. credible partners. "
" smooth and very nice experience. keep on good work "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great- will use again "
" Overall very good. Very smooth pickup and drop off. Polite staff at every stage. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Top service "
" Top service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had no problem will use again "
" Provide a speedy service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good experience, the car is excellent, me and my family enjoy travel around, always i recommend to my friends AND FAMILY AT AUTO EUROPE. "
" first classe service and very helpful to choose the right car for my needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick, easy and good website to use every time, with excellent customer support behind it. "
" Excellent quality car. Speed of delivery of car and counter operations could be faster, but it was summer so can forgive them a little! "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used last few years and I had no problems "
" very friendly people "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. Got the best price "
" Very polite and quick. I even got a free upgrade from a Renault Megane to a Mercedes A class due to lack of availability. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Received the same car as stated in paperwork, staff very friendly. "
" Airport collection efficient, could do with more staff to check in at peak times, but all in all a great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Great experience - easy, clear, quick to make changes if necessary. Thanks! "
" Excellent! One of the best car rental companies we have used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car great staff "
" Great experience from start to finish "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thoroughly pleased with every aspect of the car hire service. "
" Easy to book, collect and drop off. Helpful and friendly staff. Very reasonably priced and looked after vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I recommend. "
" One of the best Rent a Car that I used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price and efficient "
" Professional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was very happy with the car and the service "
" I was very happy with the car and the service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used previously and always come back. Simple, easy and good value. "
" Used previously and always good. Good quality cars and good service. Waiting time in the airport could have been a little quicker - counter staff spent a long time talking to people in front but very helpful when they served us! "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Smooth, reliable, effective and efficient. "
" Excellent service and good value for money. Highly recommendable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking on-line is very simple and AE offer all the choices I want i.e. on airport collection and full to full fuel policy. "
" I have used Guerin many times now and collection and return of cars is as hassle free as possible. "
" Easy enough. "
" No problems at all. Friendly Staff. Nothing bad to point out. Does what it says on the tin. "
" Very satisfied with auto europe especially as we made a mistake and booked the wrong date initially. No problem changing the date and no admin charges. Excellent! "
" Friendly straight forward service with pick up and drop off at the airport. No nonsense with having to check the vehicle yourself and mark up any scratches etc. Attendants provided a thorough and helpful service. "
" Due to the hot weather, it was terrible inside the car, very hot, no air condition. "
" All round very good assistance, top stars professionals including the driver. "
" Very good service. confirmation email received within 48 hours of booking. Great value "
" The DOLLAR signage at the desk is very small and easily missed The car was very clean and to a higher than expected spec "
" Easy to navigate the website, with everything labelled clearly and most importantly the prices offered were very competitive. "
" Friendly staff, good quality cars and relatively quick airport transfers. "
" this is the second time I have used Auto Europe and was very satisfied "
" Finding the Rental Return place was a little difficult apart from that all was great "
" Booking process was straight forward and very clear what was included/excluded. "
" Once we arrived in Lisbon we had to wait 90 minutes to be served at the Car Rental Desk, which considering we had pre-booked is totally unacceptable. After completing the necessary paperwork (this took about 20 mins!) we then proceeded to collect the car and had to wait a further 30 minutes as the car was not ready. Why did we need to specify a time of pick-up if the car was not going to ready anyway, despite having to wait an additional 2 hours to the original time stated and no explanation for delays. The car itself was not in great condition, several knocking sounds if bumps in road (in Portugal there are lots!) Would not recommend using this company at all. "
" No issues. All went as expected. "
" I am glad I found this rental company. This year I have used them three times with no issues. Staff are very friendly and helpful. I see them chat and smile with customers and I've not seen no arguments which is usual mainly on car returns. This, in my opinion is how the company is very clear on the conditions and options went picking up the vehicle. The only issue is them not been at the airport, but you can't ask for all. Transport is fast, even very fast at times with road pumps not good for anyone with back problems or injuries. "
" Great service, very smooth process "
" Great service, very smooth process "
" I never have any problems using auto Europe and have always received very good service from your agents. "
" Very happy. Great, professional service. "
" Good car. Professional service at the rental desk. "