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LONDON CAR HIRE REVIEWS
Car hire reviews in London
With its iconic buildings (Big Ben and the Tower of London quickly spring to mind) and abundance of museums, theatres, markets, parks, gardens and squares, London ranks very highly amongst the world's most popular city destinations. First stop for culture vultures is the British Museum, inaugurated in 1753 and today crammed with more than thirteen million fascinating objects. Other major tourist attractions in the centre of the English capital include the London Eye (with its head-spinning views from the top) and all the pleasure of a relaxing stroll through Hyde Park. Likewise, visitors shouldn't miss the chance to take a selfie outside the gates of Buckingham Palace (preferably during the Changing of the Guard), followed by tea and cakes at the Ritz in the late afternoon. Besides Stansted and Luton, the options for picking up a car hire in London couldn't be more plentiful with good vehicle availability at all the airports (including Heathrow, Gatwick) and London City, as well as all the main London train stations.
As one of the world's leading car hire brokers, no other company offers cheaper car hire in London than Auto Europe, with dozens of convenient pick-up and drop-off points all over the city. We cater for all budgets - large or small - by offering the right car at the right price. You can make your booking in just a few clicks on the Auto Europe website, choosing from a wide range of small-, medium- and large-size cars to the most luxurious top-end vehicles and SUVs. Take a look at some of the London car hire reviews posted by our most recent customers to find out more about our wide-ranging products and services.
AUTO EUROPE LONDON, GREAT BRITAIN Car Rental Reviews
Average Rating for Auto Europe London:
LONDON, GB - Reviewed by KERRY - 20 September 2025
" Everything went through like clockwork which was great. It makes hiring a car very easy. Thank you Hertz. "
" Pick up was very easy and Paul at the desk was so helpful, courteous and efficient. Good service, nice car, I am very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 20 September 2025
" Good experience "
" It wasn't completely clear at Heathrow how to get to the pick up Point. SomeClearer instructions on the original paperwork would have been helpful. We had a passenger in a wheel chair so it made it tricky getting him to the Pick up point. Other than that it was great car and good customer service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 19 September 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 18 September 2025
" everything OK "
" Always the point of paying extra coberture....that is never clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIPUL - 18 September 2025
" Autoeurope does not care about its customers at all. I was stranded at Stansted airport 2 months back despite having a prepaid booking from autoeurope and they did nothing to provide an alternative car. They have not compensated me for the higher costs in renting another car at the last minute that cost me 50% higher since it was last minute. No commitment to the customer at all. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 16 September 2025
" Starightforward to book, prices notably higher than previously. "
" Car had numerous small scratches - difficult to verify - but in the end no problem. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICIA - 11 September 2025
" Easy to book with great prices "
" Staff were very helpful and clearly explained insurance options and costs without a hard sell which i appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 08 September 2025
" All good. "
" Very smooth from pickup to delivery. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 06 September 2025
" Trouble free experience as the vehicle in question was without any defects "
" First car was defective had to return, however the second vehicle was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 05 September 2025
" Auto Europe is my car rental broker of choice. It's easy to amend or cancel a reservation, and cancellation refunds are processed quickly. "
" Enterprise is a reliable car rental company, with a fair policy on vehicle wear and tear. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAMILLA - 04 September 2025
" Fantatstic! "
" Fantastic! Sab on the counter was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 03 September 2025
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NAOMI - 28 August 2025
" Excellent all round "
" Brilliant and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 28 August 2025
" Both Auto Europe. And Green Motion do not care about how they treat their customers. Made multiple complaints. Not once was listened to "
" Worse ever rental counter staff. Bullying and scamming clients - even though have used them multiple times over the last few years "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JUSTIN - 28 August 2025
" Quality of customer service really going downhill. Helpful at times, but not really customer centric. "
" Bit of a wait at pick up, but staff v friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SYDNEY - 26 August 2025
" Better value "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUTH - 26 August 2025
" Excellent "
" Very professional and helpful best experience I have had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 26 August 2025
" The drop off staff were very efficient. "
" I felt mislead on pick up.....I was offered an upgrade for an Audi A3 for £30.......but it wasn't made clear that was for every day. When I considered it after realising I felt conned, as I had already booked a mid size car and an Audi A3 is a mid sized car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 25 August 2025
" See - Above, all went very smoothly. "
" Temi on the desk when we checked in, on what was probably the busiest I have ever seen the Europcar office on my annual UK trips, was professional. friendly can calm. Clearly knowledgeable about processes ad procedures - Couldn't believe it when he said my car was just outside and I didn't have to search for it in the bays- But it was just there, ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HEINRICH BERNHARD - 25 August 2025
" Competitive price for the rental. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 25 August 2025
" Very easy to see the prices, make payment. Insurance cover was reasonable. "
" Counter staff were very friendly but wasted some time upselling a more expensive deal. It could have been made clearer that this was not a free upgrade being offered as I would have declined sooner. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 24 August 2025
" Auto Europe have always been fair and straight forward but if they are offering the services of companies who are incorrectly charging for things I will rethink using Avis / Budget again "
" We had a great experience and even when dropping off it was very smooth. Our vehicle was checked and was cleared and tank was full. I left and thought it was completed. However it took a while for teh deposit to be released on my credit card. Then a 213.93GBP chnarge appeared on my card for teh day I returned my car. The charge has been made by Avis and my understanding is that I was renting through Budget? No one has emailed me regarding this charge so I am not sure what it is for. I have mailed Avis / Budget regarding it but has as yet had no reply. Please advise me how I should proceed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BAN - 24 August 2025
" Offering an awful company like Green motion is bad. When I tried to complain about them to Auto Europe I was told that you could not help me and I had to complain directly to green motion "
" This was one of the worst experiences I've ever had, and I strongly advise avoiding this company. They provided me with a car that had a damaged tire, which I had to repair out of my own pocket and on my own time. The level of unprofessionalism was shocking, and the customer service was outright disrespectful. They clearly disregarded my safety and showed no respect for my time "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 23 August 2025
" See previous comments. It would be useful to advise transfer bus schedule and travel time on your/GM site. "
" Due to late travel schedule changes I arrived at Green Motion almost 4 hours early. I repeatedly tried to contact Green Motion by phone, but nobody answered. This issue was exacerbated by various voicemail messages stating the extension could not take messages as the mailbox was full. However the assistant at the busy GM office was EXCELLENT. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHREYAS - 21 August 2025
" I wasn't given the car. "
" I was not allowed to rent the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IAN - 20 August 2025
" no complaints. i've used your company for probably 15 + years now "
" all ok apart from couldn't find pick up point for shuttle at airport- it wasn't where it said it was- i had to call the station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SCOTT - 19 August 2025
" Shocking experience as Green Motion unable to complete contract and give car due to points on licence. Spoke to your customer services who said will not offer refund! Thievery "
" Contract not completed as no car received. Complaint to follow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HAYZ - 18 August 2025
" As with Herts, quick and efficient process "
" As with Herts, quick and efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by THOMAS - 18 August 2025
" No problem with auto Europe, but they should consider dropping green motion "
" My own hire car insurance did not cover green motion( the only company it does not!!) so had no choice but to pay their very expensive cover. Read their reviews, not good if any problem. I had no problem but will never use them again. Also car very far from airport. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STUART - 17 August 2025
" No problem with Auto Europe except it should be specified about the shuttle with Green Motion. Basically the shuttle is useless and you have to pay for it. "
" Shuttle service is a joke. Once an hour, you have to pay for it and it goes round all the hotels before it gets to the Holiday Inn where Green Motion is. Had to get a taxi from T5 that cost £24.50 to pick the car up. Counter staff were fine, but it was a slow process. When I returned the car the agent tried to sting me for damage on the car that was there when I collected it (a tiny scuff on the bumper). Luckily I had picture taken at collection. Green Motion would probably be OK if you were not a rush, and willing to take out their expensive insurance. They have a reputation for stinging people for damage that was on the car when you collect it. Very minor, almost invisible damage. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL FATIR - 16 August 2025
" Efficient and transparent handling. No hidden extras. "
" Courteous reception, efficient processing, no hard selling of extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GABRIEL - 16 August 2025
" As mentioned in point 3. "
" I only had to queue a bit when picking up the car, and the explanation of the additional insurance cover that they were pushing me to get was not that clear to start with but soon a more senior member of staff clarified things for me. Other than that, it was a wonderful experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYDNEY - 15 August 2025
" Good value compared with individual companies "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 14 August 2025
" As always, works well when there are no problems. "
" All OK. Car very thirsty - used a lot of petrol. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 14 August 2025
" Easy to use "
" The staff were very helpful and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICK - 13 August 2025
" As above "
" It is outrageous, first of all I was given a mini car when I paid for an economy car, then I paid upfront £136 to Auto Europe then got insurance with eurocar and at the end of hire they have taken £441.92 out of my account and that is disgusting and will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 13 August 2025
" Only positive comments to share. "
" Faultless from beginning to end and are now my "go to" rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 13 August 2025
" I think the latest time I could request pick up on your website was 11pm whereas it was clear to me that 11:30 was most likely. I would have liked to know that at that time the shuttles are only every half hour because I just missed one and was worried that Green Motion would have closed at midnight and I'd be stranded. Everything worked out, I got there at 2 mins to midnight but felt bad that I kept the guys beyond the end of their shift and it was stressful "
" Pick up was excellent, drop off was good but took longer as quite a lot of people were there at the same time. The only reason I wouldn't wholeheartedly give them a "10 - I'd definitely book again" is because the shuttle bus to/from the Novotel is less frequent than to the car rental village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETERASP - 11 August 2025
" Top class vehicle. Easy transaction. Staff very helpful and polite. Very pleased with the service. "
" Easy and Convenient transaction without any hassle. Staff are very friendly, polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 11 August 2025
" I had responses to my complaints but no resolution for the fact that I had not understood you were a 3rd party booking company and I have lost my money on a car I never took - I gave it straight back on the same day and never left the location . "
" I would not recommend them at all. The £1505 excess was ridiculous - they then wanted £400 or £700 to reduce that. This was not clear before booking. I have paid £70 with another company to reduce excess from £350 so I would use them instead . I did not take the car and lost £122 - it took over a week for them to cancel the £1505 they took in my credit card and I chased that repeatedly . No one in the Green motion office collecting cars was happy but they were foreign. tourists with little option but to pay - all I heard around me was dissatisfaction "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LUKE PAUL - 08 August 2025
" The rental went by just fine, Green Motion seem like a smaller company but still gave us a good quality car for a very affordable price. "
" Good overall - a bit of pressure to buy insurance from them at the counter but otherwise the rental experience was good and the car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JUSTIN - 07 August 2025
" Service and options not as good as used to be. No rewards or deals for long term customers "
" Pick up was the worst I've experienced in many years. V rude. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 05 August 2025
" Once informed of the difficulties with Hertz, Auto Europe were only able to propose a completely ridiculous solution and then, when this was obviously not viable invoked a complaints procedure. It was left entirely to me to resolve my need for a car with no help from Auto Europe "
" Ongoing complaint about poor customer service and organisation of Stansted office and pick up arrangements "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IOANNIS ELEFTHERIOS - 05 August 2025
" The process was smooth and hassle-free. I would definitely recommend it and would be happy to use it again in the future. "
" I returned the car outside of business hours, as instructed by the staff. The following morning, I was charged £380 for an alleged scratch on the alloy wheel--without being provided any photographic evidence as proof. I am currently disputing this charge and have also consulted my solicitor regarding the next steps. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by OMAR - 03 August 2025
" Very bad indedd "
" At the pickup nothing was clarified, i was made to sign blank forms , and when i asked was told the total cost for the waiver and insurance was £37 approx altogether, not per day, When given the keys the paperwork was placed in an envelope and handed to me. Only later when I looked at tye document I realised I had been conned. The paperwork Total came to £235 when I was expecting it to be around £107 approx, £69 for the car, and 37 for the insurance. Never again will I be using Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOHN - 03 August 2025
" Unfortunately the drop off location provided by AutoEurope was not correct. Enterprise rental company had moved from the location on the voucher document some years prior. Had to ask a passing local to get the correct location, thankfully they knew where it was and it wasn't too far. "
" Enterprise were actually really good. Great service, very quick, very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 01 August 2025
" Get what you pay for I guess! "
" Wrong sized car, compensation only offered when bigger vehicle was what I needed. Car was in poor condition and child seats were filthy bordering on a health hazard! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MOHAMMED - 30 July 2025
" The car, pickup and drop off staff were great. Customer support was beyond horrendous, not helpful at all. I've been over charged for additional options (full coverage and roadside assistance) even though the counter staff told me it would be part of the security deposit. Customer support was not helpful, argumentative and dismissive, even when we gave them information right off their website. I'm neither happy nor impressed with the experience. Not going to be using services from the company again. "
" Good counter and drop off staff. Great car. Not happy with being over charged for services that were part of the security deposit. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TYRONE - 29 July 2025
" Nice "
" Nice customer service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 27 July 2025
" Na "
" Really long wait at the counter. Filled everything in before I got to the counter and had an email confirming that my registration was complete. When I got to the counter I was surprised by being asked for my NI number..nowhere on the registration was I asked for this "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 26 July 2025
" Terrible. I emailed Auto Europe two days before I was due to pick up the car, to let then know that my flight time had changed and I would need to collect the car at 8pm rather than 6pm. Auto Europe replied, saying that I needed to call Drivalia direct on the day of pick up to advise of the time change. I emailed Auto Europe back explaining that I was travelling from Sydney via Seoul to London Heathrow and wouldn't be able to telephone on that day, as we'd be in the air. Auto Europe ignored my simple request to forward my email to Drivalia, resulting in Drivalia cancelling my booking and then charging me over three hundred pounds to reinstate it! Very poor customer service and sharp practise! "
" Awful. I was very disappointed with my experience. I picked up the car at London Heathrow. The flight time from Australia was changed and despite me advising the broker, Auto Europe, of the time change, (over two days before my arrival time), Drivalia told me that I no longer had a booking and charged me over three hundred extra pounds to pick up the car! Ridiculous! Upon dropping off the car, I chatted with another Drivalia customer who one hour late picking up her car and was asked to pay over 500 GBP extra! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 25 July 2025
" Auto Europe good Avis very poor "
" There was no WiFi at the counter and had to go outside each time I needed to retrieve info from phone at which point the agent served other customers and interrupted dealing with me making me feel like I was a problem "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 25 July 2025
" The rental was fine, just think the logistics need to be better for a car booked a month before, it should have been clean and ready to go. "
" There was no car ready when I arrived and after about 30 min I got a car but it hadn't been valeted, the windscreen was very dirty on the inside! and it was filthy on the outside. I reported this when returning the car and was told I would get a voucher for a free upgrade next time I rented from you, but haven't received one yet. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JOSEPH - 24 July 2025
" Excellent experience, especially the return. The car, a Ford Puma was superb. All in all, VERY satisfied. "
" Very easy pickup and return. As usual they tried to sell me a larger car and expensive insurance, but no hard sell and accepted my refusal immediately; Not like last year when I was cheated of GBP600 by a nasty guy by lying and subterfuge. My fault for falling for his lies. Incidentally I hadn't informed you about last year's experience from Heathrow because your email asking about my experience went to my spam and when I noticed it about 4 weeks later it was too late, saying not valid after 2 weeks. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 23 July 2025
" See 3. The car was great, Avis was abominable. "
" The counter staff at Heathrow are awful. Customer service is non-existent. Rude, aggressive, anything but helpful. Shuttle bus driver also deserves a -3. You really have to work on this. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CAROLYN - 23 July 2025
" I have been renting from AutoEurope for years and it has mostly been a great experience. But lately, not so. Even putting aside the huge problems with this rental, the AE website is also a problem now. It gives you prices that are NEVER the actual price. When you click on "Find a Location" not a single one of the locations has the advertised price. This has happened to me on my last two rentals and consequently I spend hours clicking through looking for an actual price that matches the first price shown. Further, the website is glitchy in that once you click one location and don't like the price, you can't just click a different location - you have to go all the way back to the start and begin again. It's a ridiculous and annoying waste of time. "
" It was the worst car hire experience I've ever had. 1. the directions to the car hire (given on a document sent by Enterprise) were wrong. I was not the only customer who arrived late after getting lost. 2. the phone number Enterprise put on the above document was not in service, so I could not phone for directions. 3. I arrived to find a huge queue that went out the door and a zoo-like atmosphere. When I finally got to the front of the queue, I was asked for information about my arrival flight, which I was not warned of ahead of time. 4. When they finally finished processing me - which took at least 20 minutes, even though my car was pre-booked - I was told I'd have to wait while they checked to see if my car was there or at another office. 5. They didn't even begin to start checking where my car was - instead they processed four other people behind me in the queue, saying they had to check them in before they could find me a car because they were closing. I waited at least half an hour. I was not the only person in that situation. Several others were as well, and when we said politely that we needed our vehicles, we were told off by one of the employees, (I believe he was the manager) who said he didn't have to rent to us at all, and we should just be quiet. Then to me, he said "that's what you get for renting through a third party." 6. Three people who came in after me were given their cars first. When I pointed out that I was there before them, the same employee said "that's what you get for only renting a Corsa." I was made to feel like I was discriminated against for not being able to afford an expensive car. 7. So many people were complaining, one of the other employees kept telling us "everyone please calm down." She wasn't rude, she was responding to the fact that people were getting upset because we were being treated so badly and the car hire office was so unprepared for any of us. 8. When I returned the car, the queue was even longer. There was no facility to drop the keys, so I had to wait again. I took half an hour to drop the car. 9. A side note is that Enterprise does not include the London congestion charge in its price. Other downtown car hires do. Yes, it did say on the T's and C's that you get after you choose that car on the website that you will have to pay for the congestion charge, but that is revealed by the time you've already committed to it. It's an extra £15 and a pain, because you have to get on the TFL website (frequently out of service) and pay it yourself. Most car hire companies just bake it into the price they quote and take care of it for you. Enterprise is disingenuous, tricking you into thinking you're getting a deal, until you discover this hidden charge. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MLADEN - 23 July 2025
" Still good "
" Yeah good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACOB - 23 July 2025
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 22 July 2025
" I obtained my own insurance but was still advised to take out your car insurance & with card problem it made the hire too expensive for me so I lost over a 100 pounds "
" Problem with my credit card pin advised I would have to pay over a hundred pounds more,so I declined the car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 22 July 2025
" Another good rental experience. "
" Enterprise is a very good company, with a common sense policy on minor scratches and dents. The only negative is that Enterprise doesn't operate a "full-full" fuel policy. Instead, renters need to return vehicles with at least the same level of fuel as on collection. In practice, vehicles are typically returned with more fuel, since otherwise there may be a refuelling charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNA - 21 July 2025
" The whole thing was good "
" We had a good experience with Drivalia Fulham Broadway. The office is very close and easy to find from the tube station, and Kobby was really helpful, friendly and polite. The car was great and it was easy and efficient to drop off keys into key box on return. We will definitely come back here for our next car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 21 July 2025
" y "
" y "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GAELLE - 20 July 2025
" Easy and efficient "
" Great service provided by National at Heathrow. the whole process was veryefficient and pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 19 July 2025
" Overall good and efficient collect and return service. Excellent car supplied but a little tuition on car controls would help. "
" Limited mileage not suitable if doing long trips "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 18 July 2025
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 15 July 2025
" As exoected "
" Courteous & efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONY - 14 July 2025
" Great price, great communication and good value full insurance cover "
" Paid extra for an SUV (qashqai or equivalent) and got "an upgrade" to a Kia Ceed SW. I was told this was not an upgrade due to reserved class not being available. Its not an upgrade it's a downgrade. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 14 July 2025
" Very good service and easy to use "
" I have used Green Motion several times and my only complaints are the level of the block on the credit card and it can take two weeks to get the card cleared. Despite GM protestations it is they do are responsible not the banks. Other providers take 2 days to clear the card. that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ADRIAN - 14 July 2025
" Excellent service as usual "
" The hotel hoppa service is terrible a dedicated shuttle would be much better "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONALD - 14 July 2025
" xx "
" The car was not well-maintained. I had to replace the battery in the key, The car indicated throughout the rental that it was in need of a service. It also induce aged a need for tire pressure. A panel inn the interior was loose and kept coming off. I visited another enterprise office where they helped stabilise that, and also found rubbish behind the panel, indicating an ongoing problem. I was unimpressed with the condition of the car. The staff were reasonably helpful. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DAVID - 14 July 2025
" A car I would avoid in future "
" Didn't like the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 13 July 2025
" Had to purchase extra full insurance when had already sorted my own out as they would not accept my card for the deposit. Car hire ended being expensive "
" Long que and wait time to collect car "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 12 July 2025
" renting with auto europe was always easy and straightforward "
" nobody at counter for more than 15 minutes at booked date/time. got lower category than booked/paid for. tank wasn't full. car not ready at time of booking. staff not helpful at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALAIN - 12 July 2025
" Nous sommes globalement satisfaits ( très bon état du véhicule / personnel très cordial ) hormis côté délais, avec une grosse perte de temps puisque l'agence est mal indiquée et éloignée de l'aéroport . (De plus , à l'aéroport , nous avons été dans un 1er temps mal informés et on nous a donné une fausse information ). Un bus/ navette seulement toutes les 1/2 h pour rejoindre l'agence . 2h , c'est trop long pour récupérer une voiture déjà réservée en ligne . "
" Véhicule très récent . Employés très sympathiques , notamment Shan , très souriant, qui s'est occcupé de notre dossier . Points faibles : difficultés à rejoindre l'agence , très mal indiquée à l 'aéroport , avec formalités assez longues pour une réservation déjà effectuée en ligne. Grosse perte de temps à chercher puis attendre les navettes qui sont peu nombreuses . Il nous a fallu 2 h entre notre arrivée à l'aéroport et la remise des clés , ce qui est très très long . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAY - 11 July 2025
" Have used autoeurope frequently. Prices are always competitive and the booking process is straightforward. "
" Used them many times now, always courteous. Could be more efficient though as all data that has already been provided as part of the booking has to be reentered. Anxious not to have received either the contract nor the closure document several days after completion of rental, despite being told they would be emailed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJESH - 11 July 2025
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 11 July 2025
" Nothing more to add. "
" Excellent from beginning to end. Blake was especially helpful during my timely check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 11 July 2025
" As always, a great experience "
" Professional, efficient and friendly check-in. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 04 July 2025
" Haven't used Auto Europe for a while but the experience was efficient. "
" Great service, very friendly, eager to help. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANFRED - 04 July 2025
" Had no problems, good experience "
" Had no problems, good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 04 July 2025
" When I arrived at the Europcar desk I was told they wouldn't accept my credit card, because it was registered to my UK address not my Swiss one, even though the same company had accepted the payment the month before. I was told the booking would be cancelled without charge, but have not received the money back. I think this was a scam between Europcar and the next door desk Enterprise, who were able to accept the card, but at an additional cost of £340. "
" When I arrived at the Europcar desk I was told they wouldn't accept my credit card, because it was registered to my UK address not my Swiss one, even though the same company had accepted the payment the month before. I was told the booking would be cancelled without charge, but have not received the money back. I think this was a scam between Europcar and the next door desk Enterprise, who were able to accept the card, but at an additional cost of £340. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LYNNE - 03 July 2025
" excellent customer service, very efficient and car allocated to me was great "
" excellent customer service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOACHIM - 02 July 2025
" Very good. "
" Easy collection/return from/to airport terminal, cost effective rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 02 July 2025
" Always have had a great experience renting through autoeurope - good value and good service - what's not to like? "
" Enterprise has a great customer service team. Handover at Gatwick was very speedy, thanks to Sam and Luis'a help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WENDY - 01 July 2025
" Auto Europe website was easy to use. The rental company chosen, Alamo, with its seemingly aggressive sales policy, poor and unethical staff leaves much to be desired. "
" Aggressive attempts at selling of insurance related products. Made to wait until 18H00 before a car was made available. My estimated time of collection was 16H30, I arrived around 17H00 due to a flight delay. An additional fee was also taken upon collection. To date, and after two email requests to Alamo, no response to what the fee relates to has been received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LAURENCE - 30 June 2025
" See above & in addition The GM Office location at the HOLIDAY INN( IMO ) is not in a VERY SAFE area !!. We were not comfortable there at all !!! . "
" THE CAR WAS NOT THERE FOR US ,REFERED TO A 4HOUR WINDOW FOR COLLECTION THEY HAD 12 NOON FOR PICK UP OF THE CAR MY FLIGHT ARRIVAL DETAILS STATED ONNMY BOOKING 17.45 PM WE ARRIVED AT 6 PM GOT THE 1st AVAILABLE SHUTTLE BUS THAT TOOK 35 MINS TO GET TO THE GREEN MOTION OFFICE ONLY TO BE TOLD THE CAR WAS NO LONGER AVAILABLE (THEY OFFERED AN UPGRADED CAR ) FOR £50 PER DAY PLUS INSURANCE SUPPLIMENT OF £82 POUNDS DUE TO TIME RESTRAINTS N GETTING TO OUR DESTINATION WE RELUCTANTLY ACCEPTED "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEYURBHAI SUBHASHBHAI - 30 June 2025
" none "
" The counter staff at Hertz to up sell so many additional extras, I had to attend meeting which was delaying me. Also, was asked for £10 / day for automatic transmission then given to me as complimentary so why waste time asking in the first place. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 29 June 2025
" Still getting the best prices, thanks! "
" Smooth and hassle free as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCA - 28 June 2025
" I have contacted emergency number, who were unable to help. The denied cancelling the booking and did not liaise directly with the car hire company. Reported that reimbursement of the payment would have taken up to 10 days. and did not even attempt offering a replacement car. Thus far I have yet to receive any explanation for what happened, or apologies either from Drivalia or Auto Europe. "
" There was no car when arrived at the airport . Staff had the counter said that the broker had cancelled my booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by VERNON - 27 June 2025
" All past experiences have been great. It was only this most recent hire that I was disappointed with. "
" I had selected a large estate car for boot space and passenger space for comfort. I received a small run down suv. I should of paid less for what I got. I paid £60 less when I selected a medium car and got a small suv. I even upgraded to a bigger suv for £20 and that was still cheaper than what I paid for. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ELIZABETH - 27 June 2025
" Easy to book and process was stress free "
" Friendly and helpful staff! Thanks for another easy rental - there may be slightly cheaper options elsewhere, but as a lone female traveller I remain loyal to companies where I feel welcomed and valued- thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 June 2025
" The return was also quick and easy "
" Went smooth and quick, the staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEBASTIEN - 25 June 2025
" - the insurance provided has a GBP 2000 excess (which is significantly different than the GBP 1500 indicated on the autoeurope booking - this excess is ridiculous - th einsurance charge is stupid or rather i have been stupid to pay autoeurope and avis for it - the booking categories are not respected by the car rental Def not a good idea to book via broker rather than directly - at least, i can complain to Avis "
" - my booking was explicitly petrol, they had only electric to give to me - while 2 young ladies after me, were shown a petrol car when they refused electric - the person at the counter clear lied to me about petrol car availability - the 1st electric car i was shown had a chip on the windscreen which was a tiny impact that had grown to 1cm chip - it seems crazy that Avis wold even suggest it - the 2nd electric car had a non-full battery - staff mumbled the price of the insruance so that GBP 34 per day sounded like GBP 4 (repeated 2x) The persons at the counter are given curve balls by Avis with misleading booking, unsafe policies, instructions to force electric to customers. VERY unhappy with Avis - 2nd time. I doubt there will be a 3rd one. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELISABETH CLARE - 24 June 2025
" .5thtth "
" All staff were extremely helpful. I was happy with the car, there were a lot of scratches on it for a newer vehicle and I felt it necessary to take photos and a video of said scratches and dents to make sure I knew exactly what was there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANDRAS - 23 June 2025
" Easy and quick pickup, no push of extra insurance. Car almost brand new. "
" Easy and quick pickup, no push of extra insurance. Car almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 20 June 2025
" The experience on this occasion was not normal for Enterprise. I have been given an upgrade on the next rental. "
" The only car of comparable size available was a car that was 3 years old. It had not been washed and the driver and passenger seat were in need of a shampoo. Was offered a car wash but it would have taken too long. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SARA - 19 June 2025
" Excellent vehicle in very good conditions "
" Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TZE HSIEN - 19 June 2025
" Horrible and disappointing. Made to pay so much more for car rental! Would have just gone straight to the car rental company directly! "
" Hugely disappointed experience. On arrival, I was told the car was not available and I needed to add another £88 to upgrade to the next available car! it was a confirmed reserved booking and yet the car isn't available and made to pay more? To make matters worse, the advisor just said "U can cancel your reservation and go to another company!" Extremely rude and unprofessional. No attempts to help solve the situation. Never again! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BRUCE EDWARD - 19 June 2025
" Refer to item 3. "
" When I started the car ( Fiat 500 ) for the first time I found that the windscreen wipers would not turn off. I then sought help from one of the office staff but was informed that they don't go out of the office to look at a car anymore. When I emphasized the need for assistance one of the staff did go to the car and, after fiddling with the wiper switch, was able to show me the position which turned the wipers off. I expressed my frustration with the fac that there was no manual or information in the glovebox to assist me with understanding the control s on the dashboard. She pointed to a small sticker on the drivers' window which explained how I could download and view such information. I suggested that a one page list of notes about the control buttons etc would be very helpful. Several days later I went to use the air conditioner for the first time and couldn't work out how to do this - no information provided. When loading luggage into the boot I also noted that there was no spare tyre, no jack nor an emergency inflation kit. When I originally collected the car I was told that AA would assist with any mechanical breakdown if it occurred but would not assist with a flat tyre. I ask the question - if I had a flat tyre on a motorway with no spare wheel, no jack, and no means of inflating the tyre what was I supposed to do. At no stage was I informed when collecting the car that there was no spare tyre, no jack etc. Not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAKESH - 18 June 2025
" Good check in service "
" Car was dirty, parked under a tree/hedge "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by CATHERINE - 17 June 2025
" See above "
" Collected car - this took a ridiculous amount of time. Landed at midday at Stansted and did not drive away until 1.30pm! Drove car one way to Greatford village, parked it in a secure gated driveway all week and drove it back to airport on Friday 13th. Now being told I will be charged £325 plus admin fees for a so called tyre rupture that I apparently caused! Said rupture, more like a nick was 1cm long and 1mm deep and there is no proof that this was caused by me. I was told to check the car on collection and told to look for scratches and dents. I highlighted marks on the hub cab and was told those were irrelevant and not to worry about those. At NO POINT did anyone tell me to look for 1cm nicks in a tyre! I will NEVER use Enterprise again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TZE HSIEN - 16 June 2025
" More transparency about the extra charges imposed on the cars. The initial booking payment was for a basic model. The insurance coverage was separate. "
" Happy to be given alternatives to the ride due to unavailability of the ride reserved for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANTHONY - 15 June 2025
" Booking process easy, clear and good price "
" Car was new, excellent condition. Counter staff were very helpful, friendly and knowledgeable. Seemed lots of add on's they had to tell you about. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 15 June 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 15 June 2025
" all good. "
" very good , efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 12 June 2025
" I will not be recommending either Drivalia or AutoEurope to anyone seeking my opinion and recommendation and will ensure that my feedback is passed onto my network of associates in the motor insurance and car rental industry. I look forward to reading my feedback once made public on your Auto Europe website in line with your customer service policy. "
" The car was dirty and almost empty of fuel to the extent it had to be filled as soon as leaving the airport despite my booking requesting a full tank of fuel. Inability to produce a valid credit card to secure the transaction resulted in a non-refundable fee of £960 [almost 2.5 times the cost of the car hire itself]. Whilst a fee could be argued as legitimate a). safe return of the vehicle should have negated such; +/or b). a far lower [less extortionate and opportunistic] charge would have been considered more reasonable. The fee actually charged is to put in blindly, a "rort" and one endorsed by AutoEurope. I received no official paperwork from the company regarding the hire transaction - including invoice, initial condition report, driver handbook etc, despite requesting such and nor did I receive a response to my request for information when within 100 miles of taking the vehicle the dashboard alerted me to a 'Service Maintenance Alert' - urgent maintenance required; no doubt due to the fact the vehicle had accumulated mileage beyond its normal maintenance window [albeit I was not familiar with such an alert and was concerned this might have indicated some mechanical issue]. Despite contacting (email) the company requesting an answer to the above and all the official documents, nothing was forthcoming. When returning the vehicle to the place of hire at the end of my rental period, the car's navigation system did not even recognise the existence of a Drivalia Car Hire Rental at Gatwick Airport - obliging me to use my own iPhone navigation system. Perhaps more by design than accident?!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by CATHERINE - 11 June 2025
" I recommend Auto Europe to everyone! I love the way I can add on zero excess without selling a kidney! "
" Easy pickup at Gatwick in the terminal building. Quick process to pickup and return. Car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TINA - 09 June 2025
" All good "
" Only one member of staff on duty and a queue had formed. Very high deposit with this supplier - £1500 -and I was not made previously aware that the deposit could not be spread across more than one credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 09 June 2025
" Over all very poor "
" When I checked in my phone had died so I didn't have my agreement to hand . I refused everything and was expecting to pay a one way fee . We were dealt with by a new agent who seemed to be unsure about what he was doing. It was only later when I checked my voucher against the rental agreement that I saw we had been charged a Premium Station Surcharge. So instead of being charged a £56.72 one way fee. I had been charged £182.30. I asked for this to be rectified when I reported existing damage to the vehicle the next day. No response. I emailed EUROPCAR who responded telling me that I had only been charged a one way fee. I have emailed back twice in the last week but have had no response. Very Very unhappy and wish to take my complaint further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by IAN - 08 June 2025
" All ok, except that: No final bill received, so had to email requesting. When received note that £32.50 Motor Vehicle Licence fee charged - not advised by Auto Europe, hence disputed. Please arrange refund. "
" Additional charges not envisaged MOTOR VEH LICENCE FEE £32.50 - why? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHANIE - 05 June 2025
" AutoEurope isn't who I have the problem with. I think if my rental payment wasn't the full cost of the rental, that should have been made more clear, but I also think it actually was meant to be, and Budget is just horrendous. "
" They've charged me over £100 extra despite having paid in advance through AutoEurope, and won't tell me what the charges are beyond the refueling, which is the only one that makes sense. They made us wait 45 minutes for our car before we asked what was going on, then discovered they'd never gone to get it in the first place. I had done the pre-check in so there was no excuse for the car not being ready at 8am. They didn't do a walk around to check any damages (which we only realised after because at that point we were in a rush). They told us there was a drop box in a cabin in the parking lot to return the car keys, and it ended up being in the airport terminal, no where near where they said it was. I am honestly appalled and generally quite upset with the experience. This was meant to be for a nice day out with my mother, who I hadn't seen in a year, and it's put a real stain on the whole thing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LONDON, GB - Reviewed by CHRISTOPHER - 05 June 2025
" I like to use Autoeurope as it gives a quick overview of the various price options, without having to trawl through individual apps and websites. I will continue to use. "
" Efficient and friendly service at the desk. Everything went very smoothly. Car was in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 04 June 2025
" Always great. "
" Complicated check in and pre-registration was a waste of time. However great, brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 04 June 2025
" Reggie was very helpful during drop-off "
" Excellent service for both airport pickup, collection and return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 02 June 2025
" As above "
" I found I was pressurised into buying more products, such as insurance which I said I had, and to pay an extra £40 a day for a different car, I had two children with me and it took an hour or so. I won't be using this company again "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 29 May 2025
" All good "
" Staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 25 May 2025
" Although your documentation did explain about the debit card situation, we thought we'd be OK as we have hired cars at Stansted before using the same French card. Next time, we'd prefer to book via a physical agent to make sure there are no hidden surprises or book direct with the car hire company. "
" Excellent, welcoming, efficient team at counter. Car: wasn't clean at all. Tyres were VERY worn. Payment: Unfortunately, our 3 cards were debit so we had the surpise of £30 extra per day. French cards often say DEBIT although they act as credit too. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ALISTAIR - 25 May 2025
" It was very simple and straightforward "
" It was efficient and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GEOFFREY - 22 May 2025
" Everything was efficient. I was upgraded which always ticks a box! "
" Communication over insurance excess and credit card blocking value was VERY poor on emails and a request fie a call-back was ignored. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 22 May 2025
" Great experience with Europe car, just not happy with the service from hertz "
" I was told to bring the car back with 70% charge but once returned I was informed this about have been 80% and was charged over £10??????? "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by HANNAH - 21 May 2025
" No one was there to give us the car at time of collection so could not pick up the car and will expect a refund once I have heard from Avis in 7-10 days "
" No one was there to give us the car at time of collection so could not pick up the car and will expect a refund once I have heard from Avis in 7-10 days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PHILIPPA - 21 May 2025
" I have submitted a formal complaint and request for a refund. When booking Auto Europe misled me and lied about what I was paying for. I paid a significant premium for 'in-airport' pick-up. In turns out that this does not exist for Hertz at Heathrow, but that didnt stop Auto Europe and Hertz charging me alot more money for it. I was travelling alone with a baby, so going on a shuttle bus when I had paid to avoid this was very frustrating and distressing. "
" I have submitted a formal complaint and request for a refund. When booking Auto Europe misled me and lied about what I was paying for. I paid a significant premium for 'in-airport' pick-up. In turns out that this does not exist for Hertz at Heathrow, but that didnt stop Auto Europe and Hertz charging me alot more money for it. I was travelling alone with a baby, so going on a shuttle bus when I had paid to avoid this was very frustrating and distressing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 21 May 2025
" Up till the fraudulent fuel charge we were very happy with the experience. That kick in the face at the end has ruined it, left a totally sour taste and damaged our faith in the organisation. "
" Having brimmed the tank at the services nearest the drop off (less than a mile) I do not see how Hertz Dollar can justify charging us for fuel. There was no room for the fuel they claim to have put in. This charge was therefore dishonest and fraudulent. It is cleverly a sufficiently small charge to make action against Hertz Dollar not worthwhile. But I strongly suspect this is a repeated pattern and the cumulative income from these dishonest charges will be substantial. I don't deal with criminals! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 19 May 2025
" Really easy and efficient. "
" All staff were very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARY - 17 May 2025
" I'm happy with everything, but I now need to see if AutoEurope's insurance is any good. I took out full coverage, and will need it as there was something up with the car tyres when I returned it. I'm waiting to hear back from the insurance since I emailed a question to them 5 days ago. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RICHARD - 14 May 2025
" There was an issue regarding charges made after the rental, for: Surcharges Premium Station Surcharge £0.49 Other revenues Licenses and Fees £2.57 I informed both Europcar and Autoeurope about these 11.05.2025 @ 20:00. Fortunately Europcar got back to me and said that they'd drop/refund the charges. Autoeurope never got back to me. Poor customer service from Autoeurope, in my opinion. "
" There was an issue regarding charges made after the rental, for: Surcharges Premium Station Surcharge £0.49 Other revenues Licenses and Fees £2.57 I informed both Europcar and Autoeurope about these 11.05.2025 @ 20:00. Fortunately Europcar got back to me and said that they'd drop/refund the charges. Autoeurope never got back to me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDA - 13 May 2025
" A lot of extra costs involved ie airport charge which we would not have had to pay for if car hired out of airport. "
" Way over priced car hire - could have purchased a car and resold when no longer required. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SANDY - 12 May 2025
" Great company, because of the staff. "
" Their staff are an absolute delight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 May 2025
" Cant go wrong with Keddy Eurpocar "
" Car was clean as had to do very little milage was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUNIL - 09 May 2025
" All good. "
" Smooth, hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 07 May 2025
" Excellent car reliable company No fake damage Efficient service "
" Can you please ask them to not put the kind pressure on us to: 1. For a paid upgrade of our rental 2. Take buy insurance (even when someone has it) 3. To buy road assistance (even when someone has it) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAMAS - 06 May 2025
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 06 May 2025
" Easy quote & booking process... comms were nice and clear. "
" Interior wasnt wholly clean - pointed rhatbout on my survey they sent me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONNA - 05 May 2025
" Easy to find a car at a great price. Information about the hire really clear. Never use any other company to hire a car. "
" Thank you to the lovely team at Keddy Gatwick - always a pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 May 2025
" Generally good "
" Getting the car and drop off took a bit longer than I was wxpecting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARLO - 02 May 2025
" Stressful "
" On collection I was told I could not have the car as I had no return flight number. This was not a request when I booked and paid online. I have dual citizenship - UK and Italy - so don't understand this condition. Absurd as it was I had to book a flight to anywhere just to collect the car. As my wife and I are frequent customers, this did encourage us to continue to be loyal to your company. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 01 May 2025
" Registered prior to pickup, ...well worth it. Even though there were refurbishment work being undertaken the service was great. "
" Quickest and most efficient pickup and drop I've ever had. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 30 April 2025
" Not bad just didn't like the blocking of my card, trying to sell me insurance I already had..30 min wait for the shuttle bus "
" Too far from the airport..Tried to push extra insurance even though I already bought it from Auto Europe as a result booked my card for 1500 pounds which I'm still waiting for a refund "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EGERTON - 29 April 2025
" VERY SATISFIED "
" I was quite pleased with the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SUSAN - 27 April 2025
" Great from start to finish. Danielle helped me when I picked up my car and she was quick, efficient, professional and very helpful! Thank you. "
" All ran as smoothly as it has done in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SOLOMON - 22 April 2025
" Great service, great car "
" Great service, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAVIN - 22 April 2025
" No comment "
" The CarPlay was faulty which made navigation very difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 21 April 2025
" Nice car and price "
" Nice car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 21 April 2025
" Two criticisms. 1. It would have been good if someone had shown me around the car, controls and features. 2. No dust caps on the wheels, tyre inflation light warning light activated. "
" Counter staff, pleasant and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BARBARA - 20 April 2025
" Excellent commutation. "
" Very smooth collection and drop off for flying into and out of Heathrow T5. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 18 April 2025
" good "
" bit of confusion over insurance, but good apart from that "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN JAMES - 17 April 2025
" 5* Service "
" No issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESUS - 15 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEX - 14 April 2025
" Will Recommend to all my work colleagues who travel throughout Europe regularily "
" Efficient, and easy. The only slight annoyance was having to provide National Insurance number at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 April 2025
" Very easy and will be using again. "
" Fantastic staff, good car and all very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 12 April 2025
" Booking experience was good but left disappointed after Alamo billed hidden charges "
" Hidden charges billed after rental that were not agreed to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by FARID - 10 April 2025
" See above "
" After a 2 hour wait at the station, I was told that there were no electric vehicles. I opted for a petrol and was told that the deal was 'full to full' but the tank was only 2/3rd full. I snapped a pic and returned the car and the staff accepted their errors. Staff were helpful but there were too few in the morning. I wasted so much time and have never encountered anything close - I am a regular customer with in London and internationally so yes, disappointed as I expect more from you. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MARCO - 10 April 2025
" As I said I felt scammed and robbed of 144£. I would avoid green montion and auto europe at all costs after this experience "
" The company charge an extra 144£ because I did not have. a credit card with me, they would not accept any of my debit card or my company credit card. This never happened before with any of other suppliers that I used with you and I used many. A total scam not sure why you have this supplier in your list, they are a total scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CARL - 10 April 2025
" My experience with Auto Europe had been largely positive, it's the company you do business with is my complaint . Sadly after the above experience and investigating the industry I'm left with the impression it's not a industry that enjoying the most positive reviews "
" I returned this vehicle at the agreed place and time and was advised that it was in good condition, no issues to concern myself with On my return home I received a email from Hertz stating that I had damaged the face of the tyres on the point where the wheels hit the road and therefore liable for replacement charges for 3 tyres totalling at this point £1000 I have been offered no evidence that I was responsible for the damage , unlike other parts of the vehicle where they provide photo evidence of the condition of the item. Last year I had a similar experience with Hertz, where they claimed I had damaged the wall of one tyre, I challenged this and got no response from the company, finally I appealed to there trade body and was giving a refund . Hertz never corresponded with me . Also they accused me of parking illegally in a private car park. I provided evidence this wasn't true and the parking company concerned dropped the charge. Despite I providing evidence Hertz still charged me their administration cost , they would not enter into any correspondence. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WILLIAM - 10 April 2025
" Insurance pricy "
" Extras costly "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JANE - 10 April 2025
" Overall good but car problems & change of our plans affected overall experience "
" Overall good friendly & helpful staff but car came up with warning brake handle problems on second day of hire & we weren't in the position to return the vehicle Minor thing Clock was also not reset after clocks going forward Due to flight changes we did return the car 3 days earlier & it was mentioned we might get a refund & are still waiting for our deposit refund Do I enquire through Hertz? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PETER - 07 April 2025
" Car rental agency listed as "at the airport" - incorrect. You need to take a shuttle bus (departs every 15 mins) "
" Car seat ("locally charged") cost almost as much as renting the actual car itself! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 07 April 2025
" All the staff are always very pleasant and helpful. Dean who works in the car booth has been very helpful on three occasions in helping me sort out how to use the GPS and radio when arriving late at night. Thank you. "
" All the staff are always very pleasant and helpful. Dean who works in the car booth has been very helpful on three occasions in helping me sort out how to use the GPS and radio when arriving late at night. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 06 April 2025
" see above "
" I was told my vehicle selection was blocked [?] and given a different make. The alternative did not have the features of the one selected, which I had specifically chosen it for. Whilst the booking states 'or similar' I would expect the same features and not what IU consider a downgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 02 April 2025
" Nice easy way to sort your car hire out no hassle and no pressure. Only thing not good was no one aroiund on return so had to leave documents in car and put key in a key safe but not had any extra charges which I did not expect anyway : )) "
" Well actually it was Hertz as they own Dollar but big signs to tell you that : )). They were very good and even upgraded the car so very happy thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIA - 02 April 2025
" Excellent service will use again "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 02 April 2025
" Great service the person who served me was very professional and got me a great deal - the man who took the car off us to clean and check it was also great "
" Great experience the staff member who helped me was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 02 April 2025
" Autoeurope reliable as ever "
" Excellent car. I was pushed to pay more by saying that the car I agreed was available in the store I agreed to collect the car from (Heathrow T5) and not their store at (Heathrow T2) I was not given instructions on how to exit the parking. This resulted in me being trapped in the car park for 15 min I was not given instructions on how to return the car. This resulted in having to pay 10 pounds for going through the drop off Heathrow T2 area by mistake "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIA - 31 March 2025
" Great value, great staff service highly recommend "
" Very happy, had a problem with sat nav on pick, budget staff car park side were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 31 March 2025
" Competitive pricing quick & effective booking service "
" Courteous efficient nearly new car - a professional service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 March 2025
" Very disappointed with Green Motion. Location also not ideal as bus transfer is only every half hour and it took about 45 mins back to Terminal - should warm customers to allow sufficient time for this "
" Upon return of vehicle which I considered to be same condition as pick-up, the Green Motion rep pointed out a very tiny crack on the windscreen and they deducted my credit card deposit and advised they would replace screen and refund me the difference. Crack not visible on pick up as the car had just been washed and the screen was covered in water droplets. Advised me to make an insurance claim. My view is the tiny crack was existing at the start but hidden by water droplets so very unfair treatment. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARK - 30 March 2025
" Booking on website was simple, price was good, and excess insurance a decent price. "
" Efficient pick up and drop off. Car had multiple scratches but drove OK. Avis website said there was no van from Heathrow T5 but turns out there was and no need to get van from T2 or T3. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JANNETTA - 30 March 2025
" it was good "
" Great service and car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 28 March 2025
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 27 March 2025
" The usb was wrong connection & I had. To wait about 19 mins to be served. "
" I had to wait over 29 minutes to be served once I'd arrived from the airport. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEITH - 27 March 2025
" Usual no nonsense approach "
" Very professional yet friendly and efficient staff both at pick up and drop off. Free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 26 March 2025
" All went well with no problems "
" Pleasant staff. Sorted a minor problem very efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALOYSIUS - 26 March 2025
" Reasonable price. Good car. Efficient staff "
" Really good wouldn't hesitate to use again as long as reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUNIL - 26 March 2025
" Very happy "
" Smooth, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 26 March 2025
" Buyer beware if you are delayed in picking up "
" I was supposed to pick up at 7pm but Because my flight was delayed I was unable to pickup my car until 3am And my reservation had been cancelled. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 March 2025
" Overall service was efficient and friendly "
" Staff friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACQUELINE - 24 March 2025
" Great small car experience "
" Fast service on collection, Took time to get replacement car, however delivered to door. Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LOUIS DANIEL - 24 March 2025
" No issues with auro europe to note. "
" Did not receive the type of vehicle booked. Ordered a small SUV, received a hatchback. Vehicle was very good but not what was ordered, bearing in mind they had two months notice! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 23 March 2025
" I will be interested to see how you deal with this feedback. I have 2 more bookings with you in June. "
" The counter staff member was more intent on upselling me to a more expensive vehicle than delivering the one I had booked. I had just flown in from Singapore, was tired and did not appreciate this. The car I was given was an MG ZS which was awful - tinny, woeful distance alarm, no parking camera. I would not accept this car again and wonder if it was what I was e entitled to under this booking? "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NICHOLAS - 19 March 2025
" Everything was fine except the email I received from them and the difference between my evidence and theirs. "
" I have a problem with them, they sent me an email saying i had damaged the alloy of the car. I returned it out of hours. I have photos of the vehicle when I returned it and there is no damage on the photos. I wasn't to pleased the way they phrased things. The phone number they gave in the email didn't work. I have spoken to someone and they are reviewing my phots of the car/alloy. Aside from that it was a smooth experience. The answer.tp.your survey highly depends on the outcome. As it is a little 'strange' that my photo shows no damage and theirs has one with damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 17 March 2025
" Apart from the last part, all good. "
" They incorrectly and fraudulently tried to charge me for damage to the car which was pre-existing. Luckily I had taken my own pictures so the matter was resolved, however it was a blatant attempt to over charge customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIODRAG - 15 March 2025
" Very good! "
" Overall very good, bus shuttle can be up to 30 min wait. Counter stuff seems to be new and over time will get faster "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTHARAS - 14 March 2025
" Booking the car was straight forward. Completely trouble free. "
" Pick-up and drop off was smooth and hassle free. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SPYRIDON - 14 March 2025
" Great service and value for money as always. "
" The car that I have been given had too many scratches and marks both on the body and on the rims. Furthermore, as soon as I set off from the facility a warning about a problem with one of the tyres came up on dashboard and it was not coming off although the tyres were fine. This is something that i wasn't told about when I picked up the car. Also one of the air vend grids was broken which again it wasn't marked on the document I received. The automatic gearbox kept tripping especially on high rpm. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ERIC - 11 March 2025
" Very smooth, no problems "
" Very good, would revommend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RAFAL - 05 March 2025
" super pleased, very easy and smooth "
" although I'm not a fan of a FIAT 500, horrible thing to drive but it was all good and pleasant service from National "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 05 March 2025
" Was very good "
" Very good helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 March 2025
" In terms of getting from Heathrow to the car hire, and also returning the car, this was straightforward and I never had to wait long for a shuttle bus. It certainly was easier than my last trip to Heathrow and trying to get into long-term parking. "
" The staff were great both at drop off and return Lenuta was especially helpful with the return and clarifying the "return car with full tank or option to return empty" as this was somewhat different to other hire car providers I have used before. The only minor issue with the car was that the tyre pressure warning light came on when I was driving on the second day. I checked and reinflated one tyre to the correct pressure as it was 0.2bar below what it should have been at. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EGERTON - 03 March 2025
" I AM VERY UPSET AT BEING CHARGED £178.50 THIS IS A DISHONEST CHARGE WHICH I INTEND TO CHALLENGE. "
" My experience with with the rental company was good until I looked at my credit card, to find was charged £178.50 for what I Do NOT know. I am prepared to Challenge that payment, I have VIDEO.PROOF OF THE STATE OF THE VEHICLE WHEN I RETURNED IT. Without any reason this payment was taken. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KAY - 27 February 2025
" Website is very straightforward to navigate, availability is good snd the price is usually very competitive. I rent cars regularly and always check AutoEurope. I don't always end up renting from them as occasionally other suppliers have very worthwhile extras (such as a free additional driver or free excess cover). "
" Friendly and efficient member of staff, no queue so swiftly dealt with. Clear explanation of available cover but no hard sell of extras. Lovely little car (though it did smell a bit of cigarette smoke). Easy return (though good job I've rented from here before and know where to go as the signage for returning cars is abysmal). Will rent again from here with no hesitation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JON - 26 February 2025
" Did book a class C, but was given a class B. "
" Efficient - was sorted within 15 mins. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 26 February 2025
" Impeccable service. Fast and helpful pickup and explanation of car controls. "
" Excellent service by Zayon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTINE - 25 February 2025
" Competitive price, no problems at all. Have used before, will use again "
" Very happy with everything. Was all super straightforward, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 19 February 2025
" Reliable hassle free service "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 19 February 2025
" As usual very efficient "
" All went smoothly - no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEEP AMAN SINGH - 16 February 2025
" Satisfied "
" Smooth quick and professional transaction "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHERINE - 15 February 2025
" Excellent value and good service "
" All the staff who have served me have been polite, helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANTHONY - 15 February 2025
" All went well; nice car "
" Very efficient operation, this time. Tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 13 February 2025
" See above "
" The car was almost new and looked good when I picked it up on the Monday. There was a strong smell of cleaning agent masking what I guessed had been heavy smoking by a previous hirer. I expected that to fade. However it didn't. We left home early Tuesday morning to drive from London to Cornwall. As the journey progressed the experience of being in the car worsened. After a few hours we realised that the strong smell was strong cannabis. We attempted to communicate with Europcar throughout the journey from London to Cornwall in order to agree a place en route for us to exchange the car, which by now was making us both ill. This was thwarted every step of the way mostly by agents who didn't seem to understand the problem and by long periods on-hold, which led to nothing. By the end of the day we had spent several hours on the phone - on day one of our break. We decided the following morning, Wednesday, to drive to Newquay airport, where we knew there was a Europcar depot. The worker there agreed with our 'diagnosis' re the cannabis smell and organised a replacement vehicle. This didn't smell of cannabis but did have very strong pungent cleaning fluid smell, which again didn't fade with time. We therefore didn't use the replacement car any more until our drive home on Saturday. This was by far our worst ever car hire experience. We have used AutoEurope many times, always unproblematically, but this one was bad. When I returned the car on Monday Europcar did offer a price reduction on a future rental through them. I asked them to confirm this formally in an email but they have not yet done this. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 11 February 2025
" Hopefully Hertz realise their mistake and see fit to revoke their wrongly applied Late Return charge "
" It's a rainy/wet Saturday at LGW . Bad experience at drop off. No one there to accept return. Went to office counter who say "go see the man in the hi vis yellow jacket". I go out again. There is still no such man. I go back to the office counter. They say "ok leave the keys with us". I do so. I check my Hertz invoice 24 hours later. They have charged me a "£10 late return fee". I am disputing this with Hertz. I have a date/time screen shot of the dashboard at the point I picked up the car, and the same when I returned the car. I returned it within 5 mins of the required return time. I hope Hertz will cancel the charge. It's the principal, not the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATT - 09 February 2025
" Green motion are a complete scam "
" Shouldn't be on your website. They are a scam company in a shed next to a closed down hotel housing asylum seekers. Ended up paying an extra 150 pounds in fees for insurance because they couldn't charge my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LONDON, GB - Reviewed by CHRISTOPHER - 08 February 2025
" Straightforward, member discounts are v small! Efficient process "
" Tyre pressure warning not set properly No detergent in screen washer water Inside of windscreen grimy Otherwise a decent car for a week "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DOMINIC - 07 February 2025
" Auto Europe continues to be my absolute favourite source of rental cars whichever country I'm in. My flight was delayed so I contacted AE and was amazed to have a personal call to ask if I'd managed to collect my car. Very impressed thank you! "
" Very good service at London Heathrow. Super quick shuttle bus service with a great driver. Speedy car pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VERONICA - 05 February 2025
" I gave a very positve review about Abs, as he went out of his way to help, as i arrived at 10pm and they were shut. However, my booking was for 10. If you are going to shut at that hour you should make the last booking available at 9.45., to avoid people missing thir booking Also i am uncomfortable that because i did not take out your additional insurance, i was told that if there was an accident, my booking would end at that point. "
" I gave a very positve review about Abs, as he went out of his way to help, as i arrived at 10pm and they were shut. However, my booking was for 10. If you are going to shut at that hour you should make the last booking available at 9.45., to avoid people missing thir booking Also i am uncomfortable that because i did not take out your additional insurance, i was told that if there was an accident, my booking would end at that point. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 05 February 2025
" Auto Europe wouldn't cancel or refund my booking because the office closed 10 mins before I landed, even though when I phoned Drivalia they said I could "
" Closed 10mins before I arrived. And didn't offer out of hours pick up. They said on the phone I could cancel, but Auto Europe said no "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ILIAS - 01 February 2025
" Good quality car Friendly agent provided me with the best possible car for my budget "
" The agents who gave and received the car were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEER - 30 January 2025
" WAS OK "
" WAS GOOD "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 30 January 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 26 January 2025
" Excellent service and prices as always "
" Very unhelpful counter staff. He was constantly trying to sell us an upgraded car although we stated that we didn't want to spend more. Plus he didn't give us much choices on cars on our category. I will consider twice before booking with them again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 24 January 2025
" I would have given Auto Europe higher marks except the I read all the information I need to collect the car and it does not match with what Green Motion actually need and it was just by luck I had for example a bill showing my proof of address and they also wantedmy national insurance number "
" Good company and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 24 January 2025
" Easy, good value "
" Speedy check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ARTHUR EDEM - 24 January 2025
" unpleasant "
" Rude unhelpful staff at the counter as well as a customer servisce supervisor at head office "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 22 January 2025
" Very happy with Auto Europe. This is the 2nd time I've booked a car with Auto Europe "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDULLAH - 20 January 2025
" All good service, thanks. "
" They are efficient, good service The car wasn't clean enough but weather wasn't suitable for cleaning. Snow and ice were on ground. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 18 January 2025
" sort out insrance "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 18 January 2025
" Was not be informed if you have 9 points you are unable to rent a Car! I was told there was nothing they can do and I'd lost my money. Be careful you've been warned!!! "
" Appalling service no help at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 18 January 2025
" See above for comments about EUROPCAR. Very happy with the price I secured with AutoEurope for the two week rental. "
" Timely pick up by Courtesy Bus at Terminal. No waiting in line to process voucher and in and out in under 10 minutes. Nice clean car only 10,000 on the clock. Same when checking in, car signed off as undamaged within 2 minutes and on the bus to the terminals within 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 January 2025
" The only issue was with the windscreen wipers which made a noisy juddering sound when used. "
" Everything worked fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SALEH - 14 January 2025
" Smooth from start to finish. "
" Professional, helpful and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 12 January 2025
" See 3 above "
" At drop-off, the staff member noted that the passenger wing mirror had light coloured marks on it. He said this required a damage report. I believe that the use of a decent cleaner and careful rubbing will remove the mark. I have written to complain and asked that the damage charge be reversed. I await a satisfactory response. In addition, I twice asked the young employee at drop-off to be given a copy of his photo of the damage -- and he assured me he would do this. He did not. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 January 2025
" A E all ok But Hertz not. Reception swift and efficient but on return seemed to be adding as much as possible to price. Reception staff were not clear on problems of getting power for electric cars. Made out it was easy but we had no success at the three places we tried , one not working, one would not accept three different credit cards and one with cars in the electric spaces. Would not hire another--nearly caused divorce. "
" Felt like criminal on return. Car returned in perfect condition but made to feel guilty. Did not understand extra payments on return. Felt pressured to sign for extras, ....which included road tax ? and excessive electric charge. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 10 January 2025
" Have used them for many years, good service as usual. "
" The car I booked hadn't arrived so I was very happy to be offered a Mercedes instead. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMISON - 08 January 2025
" I don't know what's requested here "
" Car return was confusing between north and south terminals "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 06 January 2025
" Got a better deal than booking direct but was still treated by Europcar as if I was a direct customer so a good experience "
" I booked a manual Nissan Qashqai or similar but was offered an MG which I have found from a previous rental to be unsuitable (underpowered for 5 adults and luggage in the Cotswold hills). I was then offered a Qashqai automatic at no extra cost which was an excellent car but I don't think I should have had to complain to get it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELAINE - 05 January 2025
" Very helpful and professional. "
" Personnel very helpful and friendly. We were also very pleased with the car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDRA - 04 January 2025
" I like the website info, especially having a Spanish licence, I like the email follow up and reminders, I like the voucher (except the mistake mentioned) and the telephone assistance when I wanted to extend my dates was excellent, including honest advice to do my own search for a cheaper option ( in the end yours was the best anyway). "
" There was a mistake on the voucher about pickup and dropoff. Gatwick South has an Enterprise counter in the terminal but your voucher said I had to get a shuttle bus (I asked several people for the shuttle bus and eventually found the Enterprise counter alongside Avis etc..). Also, I misunderstood the fuel policy. I took the car back with 1/4 tank as I understood from the Enterprise staff that's what is paid for, whereas it was 3/4. Anyway, that's an Enterprise issue but maybe it could also be a pointer on your system to explain such things. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHIEDU - 03 January 2025
" I was disappointed to find out that the petrol was not full, though it was documented as full "
" The petrol level was about 85% full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by KAREN - 31 December 2024
" All good apart from the extra charges which will make me hesitant booking again. "
" They persuaded me to pay an extra £150 for insurance even though I thought it was covered when I booked through Autoeurope? I also had to pay £70 for the week to have an automatic car. This additional £220 meant I did not feel that I received value for money. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 31 December 2024
" Always good rates on hire cars. You can pick the provider not just based on cost. "
" Still took a time to sort out the paperwork even though I had pre-registered and spoken to a Budget rep on the telephone prior to picking up the car. Out of 3 customers of which I was the first to arrive, I was last to leave. No priority line available. Car interior flooring was dirty. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 31 December 2024
" Not a fan of 3 cylinder under powered cars but I guess that is what modern life gives us. Glad I didn't need to use the car in hilly and challenging areas. "
" Good service at both ends of hire. Staff very professional. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DUNCAN - 30 December 2024
" n/a "
" Jose, the Hertz employee at the counter, was fantastic. The car was not 100% clean, but it was OK. We thought the cost was expensive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 30 December 2024
" Not Auto Europe's fault - National are the guilty party "
" There was no rental. The booking office called 40 minutes before the pick up time to tell me they didn't have a car. After half an hour of anxious waiting they offered me a van that could only accommodate 3 including the driver which I felt wasn't a like for like replacement. I couldn't be more disappointed to be treated this was Gavin made the booking nearly 2 months previously. I'm still waiting for my refund and an apoology "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 30 December 2024
" Everything works and works well. I have been using Auto Europe for a number of years and the service is first class.. "
" Hertz were excellent, car was ready and waiting. Staff excellent and return simple. One would like all services to be like this and it is the staff that make it so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 29 December 2024
" Not the best !! "
" The Car was collected at night and it was dark. There was already extensive damage to this car in addition to a missing parcel shelf, meaning items left in the boot was always on display and at risk Hi, I do not agree with this damage report. The Car was collected at night and it was dark. There was already extensive damage to this car in addition to a missing parcel shelf, meaning items left in the boot was always on display and at risk of theft. On return I tried to explain to the associate "Nes " the poor state of the car. To be honest the associate was extremely rude and aggressive, My partner and I where honestly felt threatened by his behaviour. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JASON - 27 December 2024
" . "
" Staff were super efficient both on collection and return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HENDRIK - 26 December 2024
" This was my worst ever experience with any business. I will never ever make use of Auto Europe and Europecar "
" I had to pay a large amount of money when I collected the car at Stansted airport. I thought that I have paid the full amount when I booked the car BUT I had to pay a large amount of money before I could get the car.Money that I didn't budget for.The person at the counter try to explain that it was not the fault of Europcar BUT from auto europe. I was totally disappointed with the process but I had to pay the amount because I needed the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 23 December 2024
" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "
" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YASIR - 21 December 2024
" Auto Europe offered the car at excellent price. I'm definitely satisfied with my experience. "
" Always offers cars with high milage based on my experience from Hertz at London Heathrow. Car had milage in excess of 36000 miles. Only at Hertz LHR I get cars with such milage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELAINE - 21 December 2024
" Excellent value "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 21 December 2024
" Very good experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARNAIL SINGH - 20 December 2024
" I found them to be very good "
" I found the staff is very helpful and plight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 18 December 2024
" I did not get to lease my car, I was only informed at the kiosk on the day of pick up. Terrible experience and unsympathetic customer service. Will not use again nor recommend to anyone. "
" I did not get to lease my car, I was only informed at the kiosk on the day of pick up. Terrible experience and unsympathetic customer service. Will not use again nor recommend to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CARLTON - 17 December 2024
" I've used AutoEurope for many years. I probably will continue to use in the future "
" Everything was great with the car and the Hertz team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALBERTO - 16 December 2024
" Definitely reliable. "
" My experience with SIXT is very positive. They have shown great customer care with concrete actions and quick response times. They listen to potential needs and respond promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 16 December 2024
" I don't want to fill this! "
" I always try to use Europcar though if there is a significant price difference, I will go to another provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERALD - 16 December 2024
" See paragraph 3 above "
" When we arrived at Gatwick to collect our agreed hire car we were refused on the basis of a soft check. No other explanation was provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BRIAN - 15 December 2024
" Great fully electric car. I would use a hybrid next time as we found it quite difficult to charge . Not being used to a fully electric we found charging took a long time, even on the fast charging points. Eg: on our journey to drop off at LGW empty. We had about 20 miles to spare and thought that would be sufficient from Cheltenham. Half way there we had to re charge which took two hours. If we were flying out we would have missed our flight! Luckily we were catching a train into London. It would be good if the staff could explain to customers who were not electric car experienced the slight difficulties of using them. Sorry to rant on. We suppose it is our fault for not doing our homework Thank you to rhe staff at Hertz for being so kind and helpful. Brian and Carolyn "
" Staff at Herzt superb as usual. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELANIE - 12 December 2024
" See above. "
" I have hired a car from Hertz a few rimes recently. On two occasions, within a few hours of return I have been emailed with a list of damages and quotes for repairs which were not mine. I have had to email back asking them to refer to their collection report which clearly details the damage already present on the vehicle. Hertz have then cancelled the claim. This has been stressful and I do not need the extra hassle after a day at work. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HAMID - 12 December 2024
" AutoEuropa is a great car rental broker. I have always used them whether I am looking to rent a car in the UK, Europe or in the US. They save me the hassle of negotiation with rental company about insurances and give me peace of mind to be there for me if the rental did not go as smoothly as expected. Well done AutoEurope. "
" £200 was retained from my credit card at the checking- in counter. On return of the vehicle in the same condition as it was received and full of fuel, I expected the £200 to be released soon after. To date at the time of writing this review the money has not been released. How long does this process take? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 12 December 2024
" x "
" Vehicle was great, other than previous renters had been smoking in the vehicle. I did not notice it until I put the heater on, I had to purchase fresh air deodorisers . I phoned in a complaint to Darren at the LGW location when I reached my destination at Midhurst. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RIJA - 11 December 2024
" I got charged more than I signed up for with no explanation why. Also it took forever to get the car even though I arrived 10 minutes early. I was there at the counter for an hour before I finally got the car. The service desk people showed up late and hadn't organized at all. He didn't have his cars sorted. He also asked for a lot of information that I haven't been asked before about including where I reside, all my flight details, passport details, licenses, etc. I've rented from many car rental services across North America, Europe including many times from London including London City Airport and no one has ever been so intrusive and asked for so much information nor has anyone taken so long. He didn't seem to know what he was doing. Then he lied and made it seem he was giving me a free upgrade when instead he was charging me 60 GBP more for another car which I hadn't asked for. That wasted another 20 minutes. Honestly either this person is a bad hire/badly trained or this is just how bad Europcar always is. It was a terrible experience and I missed my appointment because of all the delays. Also why did you charge me 20% more??? There's no explanation of the charges. I got the final price and did not use anything else. "
" I got charged more than I signed up for with no explanation why. Also it took forever to get the car even though I arrived 10 minutes early. I was there at the counter for an hour before I finally got the car. The service desk people showed up late and hadn't organized at all. He didn't have his cars sorted. He also asked for a lot of information that I haven't been asked before about including where I reside, all my flight details, passport details, licenses, etc. I've rented from many car rental services across North America, Europe including many times from London including London City Airport and no one has ever been so intrusive and asked for so much information nor has anyone taken so long. He didn't seem to know what he was doing. Then he lied and made it seem he was giving me a free upgrade when instead he was charging me 60 GBP more for another car which I hadn't asked for. That wasted another 20 minutes. Honestly either this person is a bad hire/badly trained or this is just how bad Europcar always is. It was a terrible experience and I missed my appointment because of all the delays. Also why did you charge me 20% more??? There's no explanation of the charges. I got the final price and did not use anything else. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 10 December 2024
" Great price, location very close, very impressed "
" Staff very professional & friendly, cars great value, fantastic location for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCUS - 10 December 2024
" quick and easy. new vehicle "
" quick and easy. new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 09 December 2024
" Very satisfied. I have constantly used Autoeurope for over 15 years "
" From collection to return the Europcar service was professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEETIGYA - 06 December 2024
" The entire booking experience was sleak and quick. I would reconsider booking via auto Europe in future. Thank you team. "
" I am disappointed with the inappriate late fees charged by the hertz despite their staff acknowledging the known electric charging issue with Jeep model. I was late by few mins as after charging the car charging cable didn't come out of the vehicle and it took me 40 mins to get the issue sorted. The response times from their customer service team is slow and not very customer friendly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 06 December 2024
" Happy with my rental with Alamo "
" Friendly staff on collecting and returning the hired vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 05 December 2024
" Good but found no puncture repair kit in the car. Europcar wanted to see us breakdown cover which used to be free. Another extra cost "
" Have used Keddy /Europcar many times and always been good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 04 December 2024
" As above "
" All went smoothly just don't know why I was charged £22 after returning the car. I had previously pre paid the full amount. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CAMILLA - 03 December 2024
" A very good experience! "
" Exceedingly organised and helpful. Slick and quick handover both arriving and departing from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARNAIL SINGH - 26 November 2024
" I found Hertz to be very good "
" they are very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - 24 November 2024
" Dreadful company to deal with. Never again! "
" As usual, charging for damage that existed when vehicle was collected just to increase their revenue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 24 November 2024
" Friendly staff, well organized "
" Well organized and car was exactly as booked. Card system was not working so authorization had to be done manually which took time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - 23 November 2024
" Happy with Auto Europe. Good prices. "
" Had to take Hoppa to GM office, took 30 minutes because bus stopped at several hotels beforehand. Hotel now houses migrants. Inside of windscreen was smeared and made driving into the sun difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARTIN - 22 November 2024
" Because I called up on the previous day of rental 25 hours before booking and wanted to take cat then but your person said I needed 24 hours notice. Then called from hertz and another one of your people told me 48 hours notice. Some staff tracing needed. Be aloof that experience I will not use your company again. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIGRIN - 22 November 2024
" All of the above that I have responded in question 3. You sold me a complete dud from what was requested. The fact that I asked for an airport pick up, but got a rental 40 minutes from the airport with a courtesy bus service that only went hourly. I paid you for a waiver of the excess which was not worth the paper it was written on. Its a very poor show on your side, and will actively tell anyone and everyone never to use your company again or Green Motion. Strangely enough I met a Hertz courtesy bus driver at the airport who was so helpful and went out of his way to provide assistance to me when no one could help me find where I needed to go from the terminal to get the car. This gentleman, certainly sealed the deal for me to use Hertz next time "
" Green Motion is 40 minutes from the airport terminal, with a courtesy bus ride which is only hourly to get to the pick up point. I then spent over an hour waiting to see one of the two counter staff there were three people ahead of me. I was then told I had to pay another 30 GBP a day to Green Motion to waive the excess as the extra insurance I took from you for was nul and void. So I spent over 300GBP which is outrageous for a Peugeot 308 for a 5 day rental. When I eventually got the paperwork done, I had to walk in the dark to the back of the hotel not a pleasant experience in a rather dodgy area to get the car. Here I was told by the counterstaff that the car was at the car wash and I would need to wait a further 20 minutes. Eventually I was given the keys with no explanations from staff of how anything works. It was a dimly lit car park, so it was too dark to do my usual video walk around the car to check for scraps bumps etc which I always do for my own piece of mind, and I was told by the staff all was ok and not to worry! When I came to drop it off, It was like the third degree with an indepth look at eveything in and on the car, which was a complete contrast from the pick up. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JENNIFER - 22 November 2024
" Great experience. Will be using them again. "
" Dropped the car off with Tusan who kindly took my heavy case out of the boot. He was so nice and gave me directions to the airport hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 21 November 2024
" Everything very efficient "
" Would have preferred a full to full fuel policy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEON - 21 November 2024
" I felt like I had been promised one thing and then, when payment had been made, that the output was far below my expectations. Sadly, as I am renting cars at the moment all the time. "
" I booked through an agent. While booking I chose a small SUV, I had choices through Skyscanner for differnt vehicles but chose this one as it met my needs. On confirmation the Car shown in the process was different to the one ordered and was provided was a Jeep EV. I did try and call Heathrow branch several times unsuccessfully prior to arriving without success. On arrival I spoke to the counter staff who said that in order to get a petrol car of a similar size the cost was an additional £144 which was 150% more than my original payment. Safe to say that I was not happy but had no other option as I needed to drive a distance that evening. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 21 November 2024
" Very smooth from booking to rental. "
" Smooth. Car picked up within 5 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 19 November 2024
" Never have any problems with Auto Europe bookings "
" Easy pick up and return - all very easy and no looking for minuscule scratches on return! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 18 November 2024
" Never had any problems with Auto Europe. Easy to book. "
" It took over half an hour to get the car, despite the fact that I was already in the system. It's now the third time that Europcar is trying to charge me for previous existing damages. Thankfully I have taken pictures on pick up. However it is still annoying that they try this. Will rather choose a different rental company. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CHRISTOPHER - 18 November 2024
" Easy to book, modify if needed, works well. "
" Courteous efficient well organised with personal service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 15 November 2024
" No complaints "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPIRIDON - 15 November 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LIHUAN - 15 November 2024
" not good "
" regarding to additional driver fee, National always said need to charge more than your confirmation mentioned. Need more time to explain and they asked me to contact you for any refund. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CATHERINE - 13 November 2024
" I can't add any more really. I had a great service and would happily book again through AutoEurope with Keddy/Europcar. "
" I can't add any more really. I had a great service and would happily book again through AutoEurope with Keddy/Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 11 November 2024
" Great experience as always "
" The representative who helped me was very knowledgeable and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKHAIL - 08 November 2024
" All good "
" Everything was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 06 November 2024
" As above "
" I asked for a specific type of vehicle but was given something similar,The vehicle had damage although I was informed of it. i asked for a manual and was provided an automatic "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by GARY - 06 November 2024
" Another great experience with Auto Europe! "
" Another great experience with Keddy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 04 November 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 04 November 2024
" As always very easy to book. The details of the vehicle to be hired are always clearly stated. "
" The employee at the drop off was very helpful in dealing with the condition of the vehicle, saying there were no problems. This is far better than dropping the key in a box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICKY - 02 November 2024
" I booked the car online in Australia and everything was very easy to follow. I did email with some questions about picking up at Gatwick Airport and these were answered within 24 hours. I am very impressed with professional way everything was managed. "
" This was my first experience booking a car with Budget through Auto Europe and definitely will not be my last. Right from booking the car months earlier in Australia, through to pick up and drop off at Gatwick Airport, I had a very positive experience all round. The staff I dealt with were all very good. For years I have used another car rental provider, but will definitely be looking to use Budget next time I am in the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 02 November 2024
" Wouldn't use green motion again to be honest. "
" Bus service from stansted airport to pick up location at Novotel only every 30 mins, lots of waiting about. Paperwork at pick up arduous. Confusing and hard sell on insurance options. Insurance was extremely expensive. Drop off office only opens at 0600 which is strange and awkward for an international airport which starts flights around 0500. Hire car office isn't in the hire car village at stansted. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 02 November 2024
" See above comments- I don't know if it's an AutoEurope issue or Green Motion, but it need to be resolved. I'm happy to be contacted for more information/ detail of the experience, but only to improve this. I don't want crap excuses. I haven't take it further, but if I haven't heard back by 8 Nov, I'll have to contact various networks to get the message out to avoid other people having this unacceptable treatment. "
" You need to be clearer on whether you will hire a car to someone BEFORE they arrive to collect the car! It was only on arrival I was told members of the Armed Forces cannot hire the cars. There was no proper explanation. The assistance to resolve the situation was poor, to the point of just wanting me out of the way. The situation was only resolved because I made it clear I wasn't going elsewhere until I had another vehicle arranged, which the office was not prepared to help with. A call to their director was what enabled the hire to go ahead. However, as the director is not the underwriter, I'm I sure how this was allowed. Yes, I got a car, but it was not a pleasant experience, and the discrimination towards members of the Armed Forces using your services for personal use is unacceptable. When I have spoken tonpeople, they have been horrified, woth many saying we should be given a discount, not to be barred from your services. A quick Google search shows that GreenMotion were offering Armed agorces discount a few years ago. So what has changed?? "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 01 November 2024
" A stressful experience for everyone concerned but Bonnie kept her cool throughout and helped get us on the road "
" Computer system down when we arrived and people advised to try another company but most were closed by then "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIODRAG - 01 November 2024
" Deposit is higher than most "
" Keddy is generally more expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GORDON - 01 November 2024
" Easy, quick and the car was okay "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAH - 01 November 2024
" Smooth "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 31 October 2024
" I was disappointed with the car rental company. I often rent cars through another platform and have an overral better experience. "
" The staff were unhelpful and unfriendly. The car was dirty and they only gave information if asked. Such as the tank being only an 1/8 full, which meant my returning to ask and then only being informed it was return with as much fuel as you leave with. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STUART - 31 October 2024
" All smooth except for one clarification about transporting car on a ferry within a single country. Insurance was for anywhere in Great Britian but Auto Europe staff seemed to struggle to understand that the Orkney islands are part of Great Britain but would require a ferry ride to visit. "
" Excellent customer service at pickup (LHR T5) and drop off (LHR T2) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELISSA - 30 October 2024
" We will definitely continue to book future hires with your company. Great service thank you "
" The lady who sorted our car collection was really friendly and professional a delight. Loved the car and hassle free service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 October 2024
" Despite the delays of many flights that day the staff were very helpful and polite. "
" Unfortunately the flight was delayed and I ended up paying a late arrival fee, however this was beyond the control of Autoeurope and Drivalia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRIQUE - 26 October 2024
" I have used Auto Europe for years now, you were appointed to me by a friend of mine who's used your service way longer than me. Keep the great work "
" Dropped car off at 22, next morning I went back to try locate my power bank I might have left in it, according to my daughter, she certainly left it in the car. At the premises I told them about it, member of staff went by himself as to do the searching, came back and said found nothing. They did not invite me to come along, so who knows the person did a thorough search? I will never know. Farewell power bank On the drop-off occasion, I was told everything was fine and I just had to hand the key in to them, hours later I received via email the detailed rental charges, which I did not entirely agree so I contacted them, it was all sorted out in the end. The point is why did they say all was fine in the first place then? Annoying "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 24 October 2024
" The overall experience was good but I was very angry that on the search page, there was an option to pick up in the terminal which I checked. I chose Budget as it came up as one of the rental companies inside the terminal. I realised when the rep called me this was not the case (I have since learned that all rental cars require a shuttle bus from the terminal). However, this should be made clear on the website, it was very misleading. Please amend the information for Heathrow T5 rentals. "
" I was happy with the booking process, the quick call from the rep, the counter staff, the quality of the car and value for money. The drop off was also easy. My issue with Budget was that I was told by the rep that the shuttle bus passed every 10 minutes. We waited at least 30 minutes in the cold to be picked up. We were not happy especially as I have a young son and it was late. Luckily the young man at the counter was very understanding and apologised. He was very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAYA - 24 October 2024
" Please make it clear to all parties the car that has been paid for and if not available then client should be upgraded not downgraded. Much appreciated "
" I paid for a pre reg MG SUV and received a KIA Ceed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 24 October 2024
" All fine, and as it should be "
" Hertz really should buy cars for rental that have an inbuilt GPS and a reversing camera - as standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHUNG SHAN - 24 October 2024
" Clean modern vehicle, fast and friendly service "
" Great service, fast pickup and drop off. Abdul on the service desk at collection was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 24 October 2024
" Pretty much everything I was told by AutoEurope was wrong. The opening times, the need for a DVLA code, the deposit amount and the need to print the voucher. Also the address of the rental office was not provided. I assumed there would be a desk in the airport terminal, but it is actually several miles away, which should have been made clear. "
" Long wait to collect car, despite being there at exactly the booked time. Only one very slow staff member on the desk for Hertz and Dollar. Car had one dangerously overinflated tyre (47 psi when it should have been 35 psi), so clearly had not been properly checked. This meant we had to stop on the motorway to investigate otherwise it would have caused a blowout. I was given the wrong opening hours so had to bring the car back an hour earlier than booked. When I did bring it back the staff were very reluctant to check it and sign it off until I insisted. Overall, Nona great experience. I have made a complaint, but heard nothing back from Firefly. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by NIGEL - 23 October 2024
" Good "
" Car was slightly smaller than we hoped, a Seat compact but otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAY - 23 October 2024
" Competitive price and easy to use booking process. Use regularly. "
" Polite, friendly staff but had to wait at least 20mins due to people before me and then check-in seemed slow despite me being a regular customer. It seems no information gets passed to the counter staff. Brought the car back while office closed and had no confirmation subsequently, which I find disconcerting. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBIN - 22 October 2024
" Found Auto Europe very easy to use and good value. "
" Easy collection and drop off. Car had damaged fuel cap so wouldn't close properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ABDUL - 21 October 2024
" Very quick and efficient service "
" Very quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAILSON - 18 October 2024
" The experience met all my expectations "
" It was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 17 October 2024
" All good "
" Nice car well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 17 October 2024
" Overall good "
" Very slow check in process but once on the road we were very happy with the vehicle "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 16 October 2024
" a lovely car (VW T Tec) proved to be a much better option than the mini range that I originally considered. It would have been useful to include the owners manual as many of the new features ( Hand brake etc) took some time to get to know. "
" Generally pleased although I do find the cost of taking out full cover insurance very high. ( More for 13 days than I pay for fully comprehensive on my own car for a year including break down cover ) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 14 October 2024
" , we doubt it's delam "
" All very easy and smooth. No surprises, no extras. I got what was on the tin and I was happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 October 2024
" The price was not the real price! "
" I have rented through AutoEurope from EuropeCar/Keddy from this location many times before but this is the first time that they have applied a Premium Location charge - charged to my credit card after the rental completed! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 10 October 2024
" All Good, Thanks..... "
" Hi Guys, All good except when Alamo/Enterprise emailed me the contract after collecting the car from Heathrow the drop-off location was Heathrow & should have been Leicester. A couple of calls later & it was sorted by Piers @ East Midlands Airport, Thanks..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAWN - 10 October 2024
" Good value. Good service. Will use again. "
" Great Service from Daniel on pickup. No wait time. Great economical car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 09 October 2024
" I would use this service again in the future "
" Friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 09 October 2024
" I will definitely use Europcar again "
" Efficient and professional. Everything clearly explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOLTAN - 09 October 2024
" Everything went perfectly, cheaper prices than others, easy booking "
" Everything went perfectly , newly cars , shuttle bus to and from rental car village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL ROBERT - 07 October 2024
" All good "
" Great service with a quick turnaround both on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SAU MENG - 06 October 2024
" Very simple and easy to book. Most impressed! "
" Very happy with pick up and return. Prompt and efficient on both counts. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 05 October 2024
" Good service, new cars and good choice "
" Good service from Europcar staff on arrival and quick no hassle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 05 October 2024
" . "
" CTP is too high, car had a recorded scratch , but I view that as risky "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JACINTHA - 05 October 2024
" The excess insurance was quite expensive and did not cover everything. "
" There was nobody at the car rental when I tried to drop tge car at Stansted Airport at 6am as agreed. After 40 minute wait I handed the key to hotel reception. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 04 October 2024
" I have no qualms with your company whatsoever, but would urge you to take a hard look at your relationship with Hertz. "
" Firstly, although I selected a standard elite electric car (Toyoat Electric), the one that I was given was from a lower class. Hertz also made an unauthorised charge on my credit card on the first day of the rental for 144 pounds. My repeated requests for an explanation were met with illogical brush-offs that the charge was for electric charging on the fob they provided (I had not used the fob yet at the time of the charge going through). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PHILIP - 03 October 2024
" Excellent. "
" The centre was very busy when we arrived and so we had to wait in line for some time. However, this did not detract from an otherwise excellent experience with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNIKA - 03 October 2024
" Easy to book and review pricing beforehand. Good to have the transparent all inclusive prices! "
" Quick pickup, quick dropoff, nice car. Thank you to James and the rest of the team - all smily and happy folks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCIS TREVOR - 03 October 2024
" Auto Europe processes are plain, simple & uncomplicated. "
" With a fully paid up hire reservation, the pushy desk staff are overbearing trying to upsel the reservation with exorbitant pushy offers. They ignore the fact you have booked, paid and obviously considered your hire options. The initial receptionist was arrogant and Kurt. Nothing wrong with the vehicle etc. The staff at LHR are rude. Many previous rentals ie Birmingham Airport are far superior with customer service as many other experiences "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 30 September 2024
" When we had trouble, with Alamo being closed, Autoeurope was also closed and we couldn't get any help. Also, as advised to us by Alamo, when booking direct with them, they have the ability to amend things if needed, but can't when it's done through Autoeurope. "
" 11pm is far too early to close at Heathrow airport. Because we couldn't get to them b efore they closed, we were stranded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALICE - 29 September 2024
" I have rented before with auto Europe and never had an experience like this one. "
" I paid £170 for a two week rental. They charged me more than twice the price ie £364 for the full insurance. When I brought back the car they said I had had a pet in the car and I had to pay £250 additional charges . I did not have a pet in the car. There was some horse hair on the floor where I was driving. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOSEPH - 29 September 2024
" You shouldn't use unethical suppliers ... And borderline rude staff at these suppliers .... "
" The drivila agent was indifferent.... He treated me differently than other customers before me that I witnessed. Despite me buying the full insurance, he was trying to sell me his own package that I didn't need (shows unethical selling of something that the client doesn't need) Didn't tell me about the duplicate booking and I had to call and cancel the delicate booking (yes I've got my money back for the duplicate booking....but this shouldn't have happened in the first place) "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BARRY - 29 September 2024
" All was fine apart from the drop off at Heathrow. The green motion Heathrow drop off location is the old holiday inn which is currently used as an asylum seeker hotel. When we returned our car we had a wait for 30 minutes for the shuttle on a cold wet evening outside. There were a lot of sketchy people hanging around. The shuttle went around all the hotels and the driver locked us on the bus while he had a break . In total it took 70 minutes to get from the green motion location to the airport terminal, we almost missed our flight. "
" All was fine apart from the drop off at Heathrow. The green motion Heathrow drop off location is the old holiday inn which is currently used as an asylum seeker hotel. When we returned our car we had a wait for 30 minutes for the shuttle on a cold wet evening outside. There were a lot of sketchy people hanging around. The shuttle went around all the hotels and the driver locked us on the bus while he had a break . In total it took 70 minutes to get from the green motion location to the airport terminal, we almost missed our flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AMANDA - 27 September 2024
" Great experience "
" Great experience at check in - thank you Daniel1 All counter staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 27 September 2024
" A very easy booking process online, voucher by email and offers an excess waiver for just a little more on the rental which we took but never had to use thankfully, but I think it's definitely worth it for peace of mind. "
" Everything from start to finish was perfect. I did not have an account set up when I arrived but the agent quickly sorted that out and created one for my. I was even given a free upgrade to an automatic and that was very much appreciated with the traffic in London and the South East. The drop off was super fast, and we were shuttled to the airport within a very short time. The times were not peak times so I would imagine it gets a lot busier then. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIANA - 26 September 2024
" booking was cancelled by phone 2 days before pick-up - we are still waiting for a refund. Maybe I might have a better opinion after refund is received. "
" booking was cancelled by phone 2 days before pick-up - we are still waiting for a refund. Maybe I might have a better opinion after refund is received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOANNA - 26 September 2024
" It was the cheapest car hire available. Unfortunately we couldn't get an automatic which would suit the UK roads much better. "
" Car had a couple of issues - it was low on oil so had to be topped up to stop it complaining and the windscreen wipers were in poor condition with one split. The automatic wipers only worked in heavy rain. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JACOB - 25 September 2024
" All ok apart from unexpected range anxiety "
" Given an electric car which i had not booked. Some confusion with staff over charging levels. All ok in the end but would have been good if staff knew about car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 25 September 2024
" Not great because the alternator was burnt out and the belt was shredded. "
" The car broke down and I needed a replacement. Trying contact Avis was near impossible. And the car a Nissan Juke was not the car I expected to drive. Not Auto Europes fault. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by CHRISTOPHER - 25 September 2024
" I have used Auto Europe for my UK car rentals and elsewhere on the continent for many years. I am very happy with the level of service received and will continue to be my first port of call when researching UK and European rentals. "
" All good. Have used them many times in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AJERTHAN - 22 September 2024
" Not the best experience "
" Given a different category car without permission, worse than what I paid for and the car was dirty. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by GARETH - 22 September 2024
" Keddy / Europcar were clear that Auto Europe were at fault for advertising a rental vehicle that I was highly unlikely to ever get. They explained that websites like yours do this regularly so people pay for what is seemingly a higher class vehicle only to then be given a far inferior vehicle. Whoever is at fault, I am 300 quid out of pocket and would never use Auto Europe (or Keddy) again. I would definitely let others I know not to use your platform. Thoroughly disappointed. "
" Paid for a Nissan Qashqai or similar. Obviously my tenting a Qashqai was never to be (the rental company said they barely stock any so always unlikely). The car that was similar was in no was similar to a qashqai and would not have fit our luggage in. Had to pay an extra 300 pounds to get a suitable similar vehicle. They blamed Auto Europe for knowingly advertising a make of vehicle that I was unlikely to get. Either way, would not rent from Keddy again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 21 September 2024
" Courteous staff "
" Nearly new car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AMANDA - 21 September 2024
" As I said above the long wait to get the car affected my travel plans adversely....... The staff were very good considering the stress they were under, at one point there were only 3 serving out of 10 desks.... "
" Had to wait over 2 hours to get my car.....there were between 50 to 80 people waiting when I arrived at Heathrow Hertz "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JARED - 20 September 2024
" As above, mainly that the counter staff were efficient, friendly and professional and quick to sort out my rental and return. "
" Nice car and good price to rent. Counter staff amazing, very friendly and quick to get me on my way and check over on return. Will be using you guys again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - 20 September 2024
" Car was good, would book direct in future "
" The insurance we took out on the website was a waste of money as we had to take out proper insurance with Drivalia to avoid paying £ 1500 on credit card to cover damage liability "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 September 2024
" If there is a positive outcome to this email - feedback form, then I would happily give an 8, 9 or 10 for the Auto Europe recommendation, but as it stands, I was simply disappointed with the outcome, and annoyed at myself for not being thorough enough. Kind regards, Mark "
" I did not have a very good experience for this car hire. I must say that this is partially my fault, as I did not notice that Green Motion closes at 8pm. I thought I had booked 8pm as my pick up time, but it defaulted to 7pm due to the 8pm closure I'm assuming. Therefore, when my flight was delayed I was unable to make it to Green Motion until 8:30pm to find that it was closed and all in darkness. I did try and call before paying for a taxi to get me there, but nobody answered. Again this is probably due to them closing at 8pm. However, this left me stranded at Heathrow airport, so I decided that it would be best to continue with my booking and just pick the car up first thing in the morning. So I partially slept at Heathrow arrivals until Thursday morning, when I headed back to Green Motion to pick up my car rental. I arrived about 6:45 am, and was told that because I didn't collect my car the night before, my booking may have been cancelled, as I was more than four hours late. I did question this and ask that surely the four hours must be whilst you are open? I am only 45 minutes or an hour and 45 minutes late from a 7pm collection. I was told that my booking had been cancelled but that he was able to retrieve it, however, my car was longer available anymore. I asked how this was possible and that it should surely still be in the parking lot at 6:45. He said it wasn't and that I would have to pay an upgrade fee to get the car. I agreed as I had to get to Nottingham for a funeral and this was my only chance. Finally, I was then offered insurance. I said that I had already paid for insurance with Auto Europe and showed him the booking form, however, I was told that this was no longer valid as this was for my previous booking. I said, but I thought you had retrieved that booking, but this was now for a different car so my insurance wasn't valid and that I needed to take out there's instead. Again I agreed and I was charged another £60 for insurance. I can't help thinking that this wasn't really fair and that I was being taken advantage of. I didn't receive any money back, as they took the money from my initial booking and then I ended up paying another £135 over double what I had paid for my upgraded Toyota Yaris Cross, which didn't really feel like an upgrade. To finish, the drop off was smooth. the man on the counter was dealing with a customer, but he offered me the opportunity to just drop the car off and give him the keys if I was happy with that. I agreed and handed over the keys and received the confirmation paper work later on. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 20 September 2024
" Over all a good rental experience. "
" Over all a good rental experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TROY - 19 September 2024
" Served by Chris at the Stansted branch ,very helpful ,thankyou. "
" Great service ,have used Green Motion a few times and have always been pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 19 September 2024
" Good price easy to book "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - 19 September 2024
" 10/10. Top service, great customer experience. "
" Efficient staff who were pleasant to deal with. Having already booked with them before I was on their system and this speeded up at checkin. Great car - an upgrade to what I had booked. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 17 September 2024
" Apart from the puncture issue the whole process was easy from start to finish "
" 1st car had a slow puncture which cost me approx 2days of my break to sort out, lucky for me the young man at Enterprise Norwich ( Tyler) was very helpful and replaced it with an upgrade free of charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PAUL - 17 September 2024
" not sure that auto europe added any value to the activity "
" long time waiting to pickup the car, apparently this is a frequent occurrence to which nobody seems too concerned. Unfortunately for me, I needed the time wasted for my travel schedule. In fact it took 1.5 hours to process :( "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 17 September 2024
" Lovely set up at Stansted airport. Friendly staff, hassle free transaction on picking up and dropping off. 100% "
" Absolutely hassle free service. Will definitely be a repeat customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 17 September 2024
" Well done! "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 16 September 2024
" see above "
" Location is poor for LHR. bus too slow. Car was not what I ordered, and car was in poor condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROBERT - 16 September 2024
" Terrible for reasons stated "
" I feel like I've been scammed. Proceeded to pick up rental car booked through auto Europe, only to be told by Gill (sales representative) that we arrived later than the 59 minute window of collection and our car had been rented to another person. This is despite us providing our flight number in case there were any delays. Gill told me he couldn't do anything about it and we needed to call auto Europe. He said there were no other cars available. Reluctantly we sat in reception and tried to call auto Europe. Whilst on the call he told us to hang up and he'd sort something out. He was giving very vague information saying "he was doing us a favour" and "I'm not charging you anything extra". He also insisted he needed my drivers license to take through to the back room. I gave him my drivers licence but insisted I followed him so it was always in my sight. He then called his "boss" and gave me back my license without even looking at it. This was all taking along time and limited our options for sorting alternative transportation. Eventually he came out of his back office and said he could sort us a van "as a favour". He then called us back to his desk and informed us he was now getting us a car again in his words "as a favour". Unsurprisingly this car matched the specification of the original car we booked. I believe he cancelled our booking just to charge us more to rebook. Then he further delayed the process by continually asking for different identification methods. This is when he said he will have to charge us an extra £59.40 for the hire. With no alternative option available I reluctantly had to go with this "favour" and pay the amount. The final shocking piece of customer service was insisting we signed the car existing damage list whilst not walking around the car with us to go through the damage. He said it was too dark to check it at night and we could take our own photos in the morning, so just sign it now. I told him this is not normal practice and we should be shown around the car, but he refused to do this because it was dark. With no alternative transport and continued pressure to sign I reluctantly agreed to sign so we could get to our destination. I am extremely worried about returning the car and being charged for damages that were already there. I have no trust in Gill and feel like he exploited the situation. I will be reporting this to Trading Standards on Monday when their office is open. I see there are hundred of negative reviews online which will support my case. I would like a refund for my extra fee charged. I also feel this immoral practice of scamming vulnerable tourists and holiday makers should be put to a stop. This particular franchise should be investigated and further action taken. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LOUIS DANIEL - 13 September 2024
" Good rates with the correct model of vehicle advertised and collected. "
" Good service but very long delays in collecting the vehicle. Drop off was a loit smoother. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EDUARDO JOSE - 13 September 2024
" Auto Europe has also not been helpful regardless of whether it was their fault or not but you guys are recommending hertz to people and they are scamming clients, outrageous "
" They have already charged me for damage the car had upon pick and after having showed them a video and picture evidencing the damage i did not cause. Terrible customer service to handle this and zero help from anyone. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PATRICK - 13 September 2024
" Don't book a car with Drivalis "
" 1 it took 3 hours of waiting to get my car 2 the engine did not perform very well- probably needed a new air filter 3 I had a flat tyre on my journey and roadside assistance said that my hire did not cover that. After paying a garage to replace the tyre at a cost of £170 the new tyre deflated indicating the problem was with the wheel not the tyre 4 the radi stopped working All in all Drivalia is a substandard company that you should not endorse in future "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LONDON, GB - Reviewed by ANDREW - 12 September 2024
" Car was great but overall Sixt experience not what it used to be "
" 1. Difficult to find Sixt at Gatwick 2. Mileage logged by Sixt was incorrect fortunately we were still under 600 miles 3 No Sixt contact number or person provide 4 No possibility to check damage before leaving Sixt as contract provided only by email later 5. Always try to up sell 6. Sixt initially claimed I damaged a wheel, which I did not. I had to send them copy of contract showing at least 4 mentions of damage wheel Car was great but I no longer appreciate how Sixt treat customers "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HOWARD - 12 September 2024
" We have used Auto Europe for a number of years and there is only one word to sum up their service - excellent! "
" Check in staff were very quick, helpful and efficient. Two female members of staff, sorry I don't know their names. Car was better than expected - very nice and suited our needs perfectly. Drop off was quick and easy, car inspected and refund made instantly. Toosan (sorry if misspelt!) was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 11 September 2024
" Perfectly Satisfactory "
" Although the Journey from Terminal was quite long once there they were expedient & efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - 08 September 2024
" Private email will be sent directly to management regarding my experience. "
" Private email will be sent directly to management regarding my experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JESSICA - 08 September 2024
" Very friendly, helpful, we got a free upgrade "
" Very friendly, helpful, we got a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 07 September 2024
" All great! "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL FATIR - 04 September 2024
" Very good and reliable. "
" Reasonaly good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 04 September 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PETER - 03 September 2024
" All good thanks it all worked, even the AA man when t.he engine warning light Went on!! Just a Gremlin "
" V g pick up process, young man v helpful and explained lots of little cr quirky details "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 03 September 2024
" This recommendation may change depending on how Auto-Europe manage my complaint and request for a refund I am about to send in now that the rental period has finished. "
" They cancelled the booking as we were late getting to the collection office which is not easy to get to and the telephone number provided to inform them did not get me to a human to inform them what had happened. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 03 September 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 02 September 2024
" Heres why we will recommend all our friends and family to never use Auto Europe. 1. Please do NOT describe that the car is available IN airport. No it wasnt. there was ONE shuttle bus PER HOUR. A considerable inconvenience after and before long complex flights. 2. Travel instructions for arriving at green motion were NOT provided by Auto Europe. We had to make MULTIPLE (international) CALLS to get information. 3. Documentation for hiring the car was also incorrect. We wasted a lot of time at the Green mMotion counter because of Auto Europe's misleading description of the documentation required. We could have provided it if we had known beforehand. So no thanks for that. "
" Green Motion... fine, professional and courteous. Happy to use again, any time. Auto Europe... misleading, incorrect information on ALL levels. Deleting bookmarks. Will never use again. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 30 August 2024
" I use Europcar all the time. Great customer service and good reliable cars. A big thanks to Khan for all his help on my last visit. Highly recommended! "
" I use Europcar all the time. Great customer service and good reliable cars. A big thanks to Khan for all his help on my last visit. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WAJAHAT AZIZ - 30 August 2024
" Good overall "
" Except for the administration fee that was charged for every incident, the service was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 29 August 2024
" Makes the compare and selection process easier "
" Very easy staff to deal with - genuinely informative and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 26 August 2024
" I have a nagging suspicion that when certain rental companies receive a reservation initiated from AutoEurope, they look to supply the oldest and most beat up vehicle available. Noo, that cant possibly be the case ! "
" Old VW Polo with many miles and associated scratches to match. Tyre warning lights active upon collecting the vehicle. Oil warning light appeared after < 100 miles of driving. Now waiting for Enterprise to offer a refund for the oil that I had to purchase to save their engine ! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 26 August 2024
" Efficient pickup drop off "
" All went smoothly. Nice clean car, but underpowered.I was a bit concerned about the large deposit though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 26 August 2024
" Auto Europe are awesome! thanks again! "
" All good except for the 3rd time I have hired from them they never answer messages and their is no other way to get in contact with the branch other than to leave a voice mail. This time it was to ask them for a house to car cable as my car was missing it! , but after 3 days of leaving messages I gave up , again! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RAJESH - 25 August 2024
" Worst service in world. I gave up never rent car. Check picture quality of car. Dissaster......... Never go to Green Motion. They did not credit my payment. I spent £200 to hire car from different companny / location. Never took car from Green Motion. I have to complain to Ponsumer Protection Beauro. Feel like there is no rules and regulation or law and order in United Kingdom or England. Worst experience in my liife. There is no option for picture, otherwise I would have posted picture of reality from Green Motion. "
" Worst service in world. I gave up never rent car. Check picture quality of car. Dissaster......... Never go to Green Motion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GREGG - 24 August 2024
" Process was simple and easy. "
" Pick up took a bit of time as there were several customers and only 2 agents doing the check-in admin. I asked for Heathrow pickup and assumed it would be at the airport terminal without the need for a bus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHEL - 23 August 2024
" The car got me safely and smoothly to wherever I needed to be in spite of the battery light being on throughout the hire. I drew this to the desk staff's attention on returning the car. "
" Overall an excellent service except for the low battery light showing throughout the hire. However, perhaps the previous hirer failed to notice it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DEIRDRE - 23 August 2024
" Quick easy and efficient to use "
" It was a very busy time at pick up and I had to queue. However Ash was brilliant and helped me really patiently and politely thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GEORGE - 22 August 2024
" Fhb "
" Their staff stole my property from the car during return check in. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MIHNEA ALEXANDRU - 22 August 2024
" NA "
" very good staff at heathrow airport in my case "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WARREN - 21 August 2024
" several phone calls and emails and still no reply, wonder if this will prompt you to reply to customer enquiries "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 19 August 2024
" Missed bus to airport due to slow drop off "
" Great pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VLAD - 18 August 2024
" No questions or issues to AE. "
" 2 hours queues on a pick up. Wrong amount charged, the case is still ongoing. No gate code provided for a drop in North terminal. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KARIM - 17 August 2024
" No thing to say. "
" I was given a different car than the one have booked. The car has had issue with one of tyres loosing pressure. I first declined taking the car but I was not given alternative option. I called their breakdown and they were not helpful then point8ng me to kick fit to get it repaired at my own expense. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 17 August 2024
" The 2nd driver issue should not have arisen. "
" There was no explanation about how the brand new EV worked, charging, etc. There was no instruction manual when we had questions during the trip. Hertz ph number is a paid call. We were from overseas with a prepaid SIM on our phone, so we could NOT call Hertz for assistance. One time we could not remove the charging cable, and had to get assistance elsewhere. Skoda not available either. On return, it was difficult ilt to understand the man on return, and he would not sign off the condition of the car, or explain the process. Otherwise,.very good car, but charging was a terrible.experience. Hertz seemed ok. I have given them feedback. Hertz says if you sign up, you get a 2nd driver for free. When we arrived they refused this saying we didn't book with them. I think this is poor, as one-off the reasons we chose the vehicle through AutoEurope was it was Hertz and we could get the 2nd driver free. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 17 August 2024
" I have used Auto Europe faithfully for many years and had successful car hires at many destinations.... BUT never before have I been let down like this !!! Their late arrival terms are not clear and di not show clearly what action a customer should take when delayed. I ASAP called/ emailed the supplier (3.45 that day) - they responded 4DAYS LATER!!! The Auto Europe site match/ allocated supplier system to my provided times & flight No. details should have allowed for off site / bus travel at Gatwick and also have been capable of avoiding or WARNING ME or stopping me using any suppliers with strict closure terms as the air passenger industry is prone to delays- no service aligned to air travel should have strict closures- especially if Auto Europe's computer matching system actually directs customers to use a specific local service provider- EVEN WHEN THE FLIGHT NO. /TIMES ARE TOO CLOSE OR AT RISK OF MISSING THE TIMES OF THAT SUPPLIER's OFFICE CLOSURE!! I am still furious!!! "
" We had a car hire reservation booked and scheduled through Auto Europe for THURSDAY 1st August 2024, with my estimated car pick up from 6.30pm which included an Auto Europe service provider/Car rental company called 'Green Motion' ....booked as usual through Auto Europe for my wife and I to collect a car (including added insurance cover) through your rental services at Gatwick Nth Terminal. Once I had booked and got my Voucher (as always, and I read those things) I looked up the terms as I noted the Green Motion (GM) office was located off- airport, and saw we would need to get to a shuttle bus to Green Motion to collect the car.....I also noted with some concern that Green Motion offices close at 7.00pm!... However, I saw that GM / AE clearly apply a late pick up charge of £35.00... and it also states that in the case of an 'out of hours arrival' GM/AE "apply the extra £35.00 fee but that would be included in the fee being charged" ....so on this basis and with my very positive long term opinion of AE from many past car rental bookings; I assumed our contracted / location & pick up times through AE and their partner suppler were flexible enough to manage any potential delayed/ late flights –which are of course are common these days.....so I felt all seemed fair enough. On Thursday 1st August in Biarritz, due to poor weather conditions over London, the EasyJet aircraft was late arriving at Biarritz and we were therefore warned we would be delayed 1 hour taking off at Biarritz airport. I called Green Motion to alert them of a likely late arrival but could not find any way to leave a message...(answer phone? or reference to email.). But I got one voice answer message which gave an email as contact: www.greenmotion.co.uk So I emailed GM at 16.43 French time (3.43pm GMT) to alert them to our delay and ask about a late pick up. SEE ATTACHED/BELOW COPY OF EMAIL The aircraft was delayed again in air due to more storms over Gatwick and landed 2 hours later than scheduled at 20.10 GMT Once through customs I called GM as the guidance notes state; and followed the auto instructions to go to Bus Stop 12. The message stated that they "cannot pick up right now.....but please send a text and GM would call back as soon as possible". However: a) BEFORE THE FLIGHT: No email reply from Green Motion was received from my 3.43pm email message (none since either!). b) No call back from GM followed my various calls, V/M messages and emails. c) On my several calls to Green Motion no message stated that the office was closed.... but a message did say "please text name & details of booking and we will call you back ASAP". d) No contact whatsoever was received even after 30 minutes of my wife and I waiting at Bus Stop 12. e) No contact, no call no emails have arrived to date (it is now 12.31 SUNDAY 4th August ). So, we had no service. No car (as had been scheduled) and no explanation of why Auto Europe/Green Motion could not provide the Car Hire service as contracted through Auto Europe. I called and contacted Auto Europe 9.30am (GMT) on Friday 2nd August and talked to Marlene who suggested I call Green Motion and ask them the question of why no reply or statement was provided to us/ Marlene then suggested we "should have called Auto Europe" if we were going to be delayed!! Where in the notes or Voucher does it tell you to do this?!! She also mentioned that... as I did not have the flexible cover that AE now promote (covers you for late flights etc;) she could not act on the problem at that time. So I said if I had seen or been shown that flexible cover service (at 72 years old) I would certainly have purchased it!! I HAVE NEVER EVER SEEN THAT SERVICE OFFERED when reserving a car on AE site...IN ALL THE YEARS OF USING AUTO EUROPE!! Our only alternative: This loss of vehicle and total lack of any service or correspondence meant that My wife and I were anxious, disappointed and physically exhausted; and with no reply or explanation of what if anything was happening with our AE reserved rental car service, by 8.45pm we gave up and returned to the Terminal and booked a taxi from Gatwick to Newbury at a cost of £220.00 and finally arrived home at 11.24pm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAUL - 15 August 2024
" Very long wait for pickup with sever groups picking up and only one person providing checkin service. My big problem was the agent convincing me that I had not purchased full collision damage waiver coverage and selling me his coverage which I subsequently confirmed I had purchased when making my booking through Autoeurope. In the haste of the pickup process I doubted what I had done and believed what the agent told me as he was also rushing to get things done and move people through. This ended up costing me an extra £250 for coverage I didn't need. I'm extre unhappy with that service and will think twice about using Europcar in the future. Also a lesson to be very sure of what you have actually booked as the voucher document provided is not clear with what your coverage includes. I had to go into the reservation details to find what I needed. Not good all the way around. "
" Very long wait for pickup with sever groups picking up and only one person providing checkin service. My big problem was the agent convincing me that I had not purchased full collision damage waiver coverage and selling me his coverage which I subsequently confirmed I had purchased when making my booking through Autoeurope. In the haste of the pickup process I doubted what I had done and believed what the agent told me as he was also rushing to get things done and move people through. This ended up costing me an extra £250 for coverage I didn't need. I'm extre unhappy with that service and will think twice about using Europcar in the future. Also a lesson to be very sure of what you have actually booked as the voucher document provided is not clear with what your coverage includes. I had to go into the reservation details to find what I needed. Not good all the way around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRAHAM - 15 August 2024
" Overall good "
" Overall good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MIKILA - 14 August 2024
" NA "
" Location was good and the shuttle service very efficient. The car had a number of scratches and was not overly clear either inside or outside. It did the job but the car at Green Motion (previous hire) was in better condition. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JACQUELINE - 14 August 2024
" Generally very positive. I was given a Citroen I would have preferred a Japanese make but that was a minor issue. "
" The back indicator stopped working we had the AA come to the house and fix the problem. That all worked out fine, but if they were not able to fix the problem I would have had to drive all the way back to London as it was explained during covid many of the branches had been closed. So to swap a vehicle in a far ore difficult now. I wonder if this is true for all hire car companies "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 13 August 2024
" See above "
" After i returner to Norway i found that i have been billes an extra 5577,76 nok no explanation or anything! Please explain and refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HADRIAN - 13 August 2024
" was good experience "
" hi was everythink good, the only thing i dont know why i was charged after the rental , the sum of £11.59, i was never charged these fees before, and i have rented many times previus from auto europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 12 August 2024
" 100% perfect "
" Superb, absolutely excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NITINCHANDRA S - 11 August 2024
" The vehicle we got was absolutely not in good condition. It was not cleaned as per thier guaranteed " Cleaning Promise". Wheels pressure and lack of diesel additive. In addition to the many scratches and dents I was pretty much disappointed. This booking was done well 8 months ahead. No substitute 9 seter to the specs I wanted. Infact it was the only one Automatic that was available at Heathrow Airport. The second vans sitting arrangement was not the way we wanted and Manuel as well. I would really would like to have some refunds as it was a disaster taking this van for a family wedding...to my disappointment. Have always had good vehicle in the past And always been happy with Auto Europe. "
" Very good service by staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CORMAC - 11 August 2024
" All good "
" Sheraz was a nice fella and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 11 August 2024
" No problems "
" Very friendly staff. Off Airport by they have their own shuttle taxi you call for on demand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENELM - 10 August 2024
" Easy to book and great price. "
" Great customer service. Specially on drop off. Polite, friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 09 August 2024
" I arrived at the wrong car rental and walked over to Hertz picking up my reservation easily having everything explained about the car perfectly. The rental went really smoothly. "
" Very satisfied as everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERRENCE - 08 August 2024
" Overall the car was easy to drive once we figured it out, it was comfortable and there was plenty of room for luggage etc. Fuel economy was good and I would recommend your service as good value for the money "
" Overall very good. The only cons were pickup staff rushed us through the process a bit and didn't really check that we were familiar with the cars controls and there was no manual in the glovebox. Only other con was that your instructions on how to get to the drop off point are abysmal and caused a fair bit of stress. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURENT - 08 August 2024
" Hertz has extremely unethical and fraudulent business practices. "
" Hertz is trying to scam me into paying for minor preexisting damage on the car that I did not cause. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by EILEEN - 08 August 2024
" I've been using and recommending Auto Europe for years. Always the best value for hire cars. "
" Very pleased with our car, we'd booked a manual but got an automatic. We arrived just as a thunderstorm and torrential rain hit so pleased that we had auto windscreen wipers and headlights. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BANDELE - 07 August 2024
" Quick, easy no-nonsense booking process keeps me coming back. Thanks! "
" I checked in and collected my car with 10mins! Very effecient service and they even upgraded my rental so I had a nicer car for the week. Great job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 06 August 2024
" Smooth hire process - no issues "
" Smooth hire process - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 04 August 2024
" Same as above "
" All good except car had tire pressure warning light on which we didn't notice until after we drove off the lot. We stopped and one tire was really, really low (13 PSI). It isn't acceptable to rent a car without checking the basic safety issues. This was not only an inconvenience, but a dangerous situation on the motorway. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KIA CHENG - 04 August 2024
" See 3 above. "
" Was alleged that some new scratches were found on returning and made to sign a payment of GBP400 for the "damage". They might have been there when I took over the car. I had not taken any photo when I took over the car because of this minor nature. I dispute this allegation and had stopped my bank from paying. Kindly let me have your confirmation that you can help in this dispute. thank you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ILIAS - 04 August 2024
" I have been using Auto-Europe for the last 13 years. Excellent servive: good choice, easynes in booking, reliability, fast confirmation, cancellations as promised. Excellent overall. "
" I arrived earlier in the Heathrow Europcar Branch. They tried to sell me a car in the excuse that they have not an available car at this moment. They suggested I had to pay an extra 600, then 400 and finally 275 GBP extra to give me a better car that it was available at that time, other wishe I would have to wait 3 hour until my car becomes available. I origgginaly had paid 300 for my rental. And I could see that in the branch at that time there were more that 150 available cars of all categories. I denied and waited. Finally they gave me a car in the class I ordered after letting me wait for 40 minutes. I am dissapointed by this behaviour since my experience is excellent with this brand. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 03 August 2024
" Overall very good "
" No problem at all. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUN - 02 August 2024
" All the information was on the voucher why did I have to write this all down again for them to enter on paperwork. All you should of needed to do was verify my documents. "
" Pick up was the worst I have ever experienced no paperwork done scanner and printer did not work member of staff (Valter) had no idea what he was doing. Over 1hr to do paperwork. Why!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by STEVEN - 02 August 2024
" I was confused and concerned that the booking was cancelled in the first place. "
" When I went to the desk at Gatwick Airport I was initially told that my booking wes cancelled by Auto Europe. However the branch manager at Gatwick Enterprise car hire who I think is called "Jan," helped me immensely. Jan worked very hard, phoning lots of oncall people and senior staff on a Sunday and fixed this unusual issue and resolved it satisfactorily. I am very grateful to her as she made our holiday experience much nicer. Well Jan and the staff at Enterprise car hire Gatwick Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 01 August 2024
" Great for LGW connections Staff excellent "
" Staff at LGW branch excellent Very smooth collection and excellent drop off with Ian "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 01 August 2024
" Excellent customer service from Danielle from Europcar. Highly recommended!! "
" Excellent customer service from Danielle from Europcar. Highly recommended!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 31 July 2024
" Easy to use site, no problem with Auto Europe "
" Green Motion refused to accept my French Visa card was a credit card; they said it was a debit card. They wouldn't let me have the car until I paid £76 (more than I paid for the rental) to reduce the excess from £1500 to £400, either of which I can authorise with PIN. They said it was to protect me from having £1500 debited from my account in the event of a problem. I am pretty sure this is a scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LYNN - 30 July 2024
" Great deal on car and Green Motion looked after me so well "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 30 July 2024
" Very pleased "
" Very pleased with the service I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTORIA ANNE - 29 July 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRETT - 29 July 2024
" Like I already said on previous emails not happy "
" Would never book through yourselves nor green motion again robbing bastards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by THEVASAGAYAM - 28 July 2024
" For over 10 years I was renting through Auto Europe and it was always value for money "
" The entire process from pick up to return was smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 26 July 2024
" good overall = Opel Corsa a more solid and easier to drive than the KIA "
" very slow check in people. car OK but too many electronics = sat nav terrible Opel Corsa better I rented at Europ Car at Munich Airport "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 26 July 2024
" Highly recommended! "
" Great customer service from the staff at Europcar. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 25 July 2024
" Quick and efficient drop off "
" Quick and efficient pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 July 2024
" Great experience. "
" A very good experience. I highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 25 July 2024
" Exceptionally poor from start to finish with largely rude, unhelpful staff seeking signatures without opportunity to review the car and signatures without explanation or showing what is being signed. When pointed out not considered an issue! No directions to shuttle /bus which itself was a joke. Allegedly hourly service which I did not see on the website and having arrived with hrs to waste ended up hiring a taxi as bus delayed with alternate terminal one full. So sad an experience and such a contrast to our recent experience with Alamo in the USA. "
" Exceptionally poor from start to finish with largely rude, unhelpful staff seeking signatures without opportunity to review the car and signatures without explanation or showing what is being signed. When pointed out not considered an issue! No directions to shuttle /bus which itself was a joke. Allegedly hourly service which I did not see on the website and having arrived with hrs to waste ended up hiring a taxi as bus delayed with alternate terminal one full. So sad an experience and such a contrast to our recent experience with Alamo in the USA. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 23 July 2024
" All OK but my credit card was refused so I had to pay £200 for extra insurance which I didn't need. My card had just bought me a coffee so I know it was working. It felt like a scam. "
" All OK but my credit card was refused so I had to pay £200 for extra insurance which I didn't need. My card had just bought me a coffee so I know it was working. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 20 July 2024
" Price was the same as booking direct closer to the time. No real advantage. "
" Were advised electric car running costs high. This was true. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROY - 19 July 2024
" n/a "
" Everything was fine other than it was extremely busy and had to wait over one hour for cars to be returned/valeted before leaving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 19 July 2024
" smooth "
" Two things: One, they asked for a link to DVLA to check my license and I had to know my National Insurance number. This was a first. And a last. Two, the car that was the big let down. An MG ZS. Sigh. Really uncomfortable to drive with an engine that was so underpowered it lost so much pace uphill on a motorway I had to put it into third gear just to keep constant speed. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LONDON, GB - Reviewed by JOHN - 18 July 2024
" I'd recommend Auto Europe for initial value and ease of booking, but caution about the possible additional fees. "
" Over all a very easy experience. I was a little disapoited with the additional costs after drop-off... the one-way fee was a little higher than expected and there was an additional 'premium location' fee that wasn't mentioned at all prior to drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KUNAL - 17 July 2024
" Amazing service and great credit to Mariam who was very knowledgeable of the vehicle and seemed very experienced. I felt in good hands. "
" Her name was Mariam not Keddy. My ratings are scored to Mariam NOT Keddy unless this is the same person "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DARRIN - 17 July 2024
" Great customer service from Khan. Highly recommended! "
" Great customer service from Khan. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 15 July 2024
" Paid insurance wise as they wanted over 3000 deposit, ended up paying over 300 ads for a 3 day hire. Nothing was clear and I feel conned "
" They were OK but dismissive of Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 14 July 2024
" quick efficient reliable "
" Quick efficient courteous - good vehicle for category booked! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 12 July 2024
" Auto Europe have been my "go to" car rental provider for many years. The ease of booking, flexibility to change a booking and competitive pricing all contribute to the excellence of the service they provide. "
" Excellent from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 12 July 2024
" Website suggested that car hire pick up was in airport - totally misleading. "
" Office is nowhere near the terminal - only one bus per hour. Cost more than £60 in taxis to and from office "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 12 July 2024
" Great car just not clean. "
" Car wasn't as clean as I'd like and had a lot of damage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by IAN - 11 July 2024
" AutoEurope we're fine - I have had bad experiences with other brokers though and usually prefer to deal directly with the car hire companies where time allows. "
" Pick up and drop off we're seamless. I've used Avis / Budget several times now and been happy with them. Compared to companies like Alamo / Enterprise they are years ahead. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOEL - 11 July 2024
" All very good. I still may have a claim against my excess for minor damage, havent heard back from Enterprise yet but bound to . All very good, very impressed so far. Would definitely recommend both Enterprise and AutoEurope for ease in dealing with (so far) "
" The Enterprise staff very helpful at pick up, well explained the whole thing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 09 July 2024
" Always the cheapest way to hire through Auto Europe! Many thanks "
" Smooth and fast service no issues or hidden damage claims... a pleasant change from the norm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 09 July 2024
" Excellent customer service "
" Easy to get car and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN - 08 July 2024
" Bery smooth with no issues "
" The only oroblem was that when I picked the car up it was dirty inside and out, I have the photos to prove it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LINDA - 06 July 2024
" It was by far the best price for U.K. car hire on this visit "
" They were very efficient & the whole experience was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLA - 05 July 2024
" perfect experience "
" really satisfied, very friendly staff, I will definitely return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 04 July 2024
" The exit at Gatwick is not so clear, thought I got a bus land fine straightaway "
" Easy & Fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEKSEY - 04 July 2024
" Dollar and hertz in the UK are no-goers "
" Very long wait to pick up a car - longest for all rentals in heathrow airport. The same desks serve hertz gold and regular clients, so when gold clients present, others are not served. Cars have many damages which are not in reports, however drop-off inspection is toughest I ever saw. I was not provided with damages report when picking up a car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by TERENCE - 04 July 2024
" The car rental in the end was very satisfactory. "
" At the counter on collection, I was advised that I did NOT meet all the criteria, I accepted their reason, and transferred the rental to my wife. Everything was very satisfactory. I was told that if I emailed you that as the insurance was now void, as it was in my name, that I would get that refunded. I have emailed you 3 times, and still not had confirmation of you receiving any of my emails Thanking you for your service Terence Sawkins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 02 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 01 July 2024
" Car Deposit by your arranged partners unduly and unfairly high will not do again and if so then will be under duress. "
" Normal deposit on car by teddy europcar is £250 when booking over autoeurope it is £700 this took my credit card limit out. I will not use autoeurope again as had I known this amount from start then would have not booked. I find this amount and difference between you and them ridiculously high! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 30 June 2024
" I don't think anyone should be put under this kind of pressure especially after a 13 hour flight. "
" The counter staff were only interested in upselling an upgrade and did not tell the truth about the range and cost to fill the electric car I had booked. I felt under pressure to upgrade at any cost. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 29 June 2024
" I have been renting with autoeurop for years. You should get your customer support to be available on weekends too "
" 19% added to my bill saying it's a special VAT Levi on cars taken from the airport. Herts or Avis didn't add this charge and in any case it wasn't advised when I booked the car. Please check this and revert "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ADRIAN - 27 June 2024
" Great as always. "
" It's a shame there's no dedicated shuttle bus as it took us a long time to get to Green Motion from T5! Also it's always a shame when no spare wheel is supplied. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JULIE - 27 June 2024
" Paperwork all very efficient "
" Only trouble is that they are offsite and have to wait for bus. Otherwise, all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 27 June 2024
" See sbove "
" Arrived immediate attention and pick up and return gave no problems. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 27 June 2024
" Professional and efficent "
" Very efficient and helpful lady at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 26 June 2024
" Please see above. "
" Despite having booked the car for slightly before our arrival time, and Europcar knowing we had a 2 year old and 10 month old with us, we waited over an hour for our car. It then took a further 30 minutes or so to be able to leave since we had to select and fit the car seats. The cost of hiring the car seats for three days was not good value. They were not particularly high quality and none came with the safer isofix bases. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 26 June 2024
" Very good service and booking experience. "
" Great service - as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 20 June 2024
" All good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 19 June 2024
" You sending this survey is a joke when you cancelled my booking without telling me "
" They just laughed in my face and simply didnt care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PATRICIA - 19 June 2024
" Easy to book. Clean, new VW golf auto low mileage. Only 3/4 full tank so tricky to return at same level. The deposit held was steep and slow to release. "
" Good service and excellent vehicle. Efficient collection and drop off. Shuttle bus every 30 minutes to the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MILICA - 19 June 2024
" When I hired a car through AutoEurope I was of a belief that my payments and communication would be going through them, not Europcar. I was at no point made aware that Keddi will be reinvented name for horrid service of Europcar I've only had terrible experience with in the past. Having to deal with charges with no base for and ones I have not been made aware of at the time of booking, picking up or returning the car and all through unprofessional Europcar service is a cause of distress I hoped to avoid by going through Auto Europe. Sadly not the case. "
" Staff at pickup pushing for paid upgrade even though I am a tier customer that is entitled to free one. After return of the car being sent invoice for premium location and licence and tax that I complained about, was informed was sent by mistake, only to have it sent again the same day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SHANE - 19 June 2024
" Easy to book online and a good service all round. "
" Easy pick-up and drop-off and fuel efficient car at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 17 June 2024
" See above. "
" All very good, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 16 June 2024
" I enjoyed the vehicle provided, but with 1/4 of the tank, it is difficult to return at the same level. The contract established full-to-full, so why not do just that? I ended up returning the vehicle with more fuel than when collecting, as difficult to plan how much longer it can run to get to the 1/4 mark. "
" Slow to collect vehicle. Could have requested all documents (e.g. utility bill and NI number) in advance, as nobody carries them around. Or advise of these requirements in advance. I know about the requirement of credit card in the name of the person in the contract, but having issues with one of my cards, they would not accept: Amex, virtual card (card on mobile phone), debit card or even a card in the name of the legal spouse, also travelling together. I was not the only one having this problem. This made the whole experience even more burdensome than expected. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by AZMAN - 14 June 2024
" Called Autoeurope, Tiago to inform of flight delay. He promised to convey message to Europcar but no such message received by Europcar. Cost me my booking and extra cost plus expensive phone call from overseas. "
" Flight was delayed. Rental has been prepaid completely but car was no longer available when arrived at rental office. No info about delay from Autoeurope. Was hassled by inexperienced and unknowledgeable staff for a much pricier car as replacement. after paying extra, the car was not fit to be rented out. Worst car ever although in almost new condition. Please take the MG out of your fleet! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by KAY - 14 June 2024
" Easy booking process, thorough communication in advance and very competitive pricing. "
" Very convenient location when arriving on Eurostar. Friendly efficient member of staff at check-in (Andrew) and no queue. Got a free upgrade which was much appreciated. No hard sell of extras. Key drop-off available on return, very straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 13 June 2024
" All good, a bargain really. "
" All good, a bargain really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIENNE - 13 June 2024
" Very unhappy with the service. Still awaiting a refund. Staff was very rude. Missed my family event due to not being able to receive the car. "
" The staff at the service were very rude to me and made me feel an inconvenience to them. I also, was unable to collect the car due to not having a physical card, so didn't even get the service I paid for. When I told staff I reviewed the FAQs and it did not mention a physical card, I was told to read the T&Cs. Which is pretty unrealistic "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTIN - 12 June 2024
" Shocking "
" I am very angry about my car hire booking with Green Motion. We never got our rental car, finding ourselves stranded at Heathrow airport and with nobody to talk to at the company because it was closed. Eventually we had to hire another car through Sixt. The car was advertised on your website as being available to be picked up at the terminal. This was a lie. In fact, it turned out that when we rang the number to find out how to pick up our car, a recorded message told us to catch a bus from Heathrow airport. Our flight landed at 6:45pm and by the time we found the correct bus stop, we discovered the bus to the car hire location only ran every hour and we had just missed a bus at 7:30pm. So we had to wait for the next bus at 8:30pm. When it arrived, the driver told us that it was no longer stopping at Green Motion - the last bus to do so was at 6:30pm - because the car hire office was closed by this time. When we rang the number to speak to someone we were told to send an email and to expect a response within two hours during office hours. So we gave up on Green Motion. Fortunately, a proper car hire company had a counter in Heathrow Terminal 2 that was able to rent us a car in the form of Sixt. I am very upset about this, especially as Green Motion replied to my initial email of complaint demanding a refund by simply saying that I should contact the company I booked the car through - ie Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PATRICIA - 12 June 2024
" Easy to use and charges clearly Explained "
" Extra insurance charges not properly Explained I believed the price quoted. Had just come off a long haul flight was tired and did not properly check. My fault but very disappointing to feel ripped off. Charge was £120 more Than expected. Would not recommend Europcar Gatwick Airport. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 June 2024
" Good prices easy to use "
" All round good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HELEN - 10 June 2024
" Positive experience: Online booking with Auto Europe was straight forward with plenty of options Negative experience: booking confirmation documents did not give specific info re Keddy logistics at Stansted airport - ie which counter to go to there given I discovered there are no Keddy personnel or notices on site, I had to ask at different counters to find who was handling Keddy bookings! Also not clear that an additional £44 premium location pickup charge would be payable at airport directly to Europcar given my booking voucher confirmed a 19% airport surcharge was already included in my booking. The "
" Keddy booking for pick up at Stansted Airport is handled by Europcar - this was not clear on my booking confirmation & at Stansted car rental village there are no signs for Keddy or notice stating need to go to Europcar counter! I had to ask at different counters! Also it wasn't clear on booking confirmation I had to pay a £44 Premium Location pickup charge to Europcar at Stansted - I believed this was taken into account in my original booking. The europcar agents were doing an upgrade 'hard-sell' to all customers but not making clear any upgrade or extras prices quoted excluded VAT until invoice button was pressed! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 07 June 2024
" All good, "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 06 June 2024
" Both staff - at collection and return - were very nice. "
" Bit of a wait on collection, but I've had worse. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 05 June 2024
" Auto Europe excellent as ever. Dollar, part of Hertz, an excellent plugin electric car. "
" Good rental for a new plugin electric car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHANIE - 05 June 2024
" As is normal with car hire, they try to sell you all the extras. However, we were spared the tedious damage and re-fuelling try-ons. "
" The car offered to us was as usual not what we had booked. They did their usual trick of offering us an alternative that we had to pay more for. When we told them that the vehicle they had offered was not acceptable and that we had no intention of paying an extra £50 p/day, we stumped them by saying that we would take a smaller vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIA - 04 June 2024
" Horrible! No car, no refund... total inconvenience. Traveling with my 84 yr old mother... it was brutal! "
" The rental counter was closed when we arrived. No car! Out over $500! I'm not happy! You had all of my flight information, arrival times! I didn't think the pickup time was a big deal so I didn't touch that input criteria! I'm not happy! I will not rent from your company ... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 04 June 2024
" A very efficient experience. Staff were friendly and helpful. They even called the shuttle bus back for me so I didn't have to wait for another one. "
" A very efficient experience. Staff were friendly and helpful. They even called the shuttle bus back for me so I didn't have to wait for another one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATE - 03 June 2024
" Customer service telephone option 1 keeps reverting to option 1 new bookings and telephone wait times have been very long !customer service only open 9 until 1pm and not weekends ..... "
" I was refused a car. A problem with driving licence not fully explained. I have called autoeurope. many times regarding refund and am still awaiting the outcome ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 02 June 2024
" Normal "
" Cars Do Not match description made when booking! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 31 May 2024
" Useful site for price comparison and booking with insurance excess cover at a low price "
" Price is not very transparent and invoice is really confusing "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 30 May 2024
" A very fast and efficient turn round at both ends. "
" Friendly, efficient staff both at pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 28 May 2024
" Very efficient booking service "
" No problems fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 28 May 2024
" see above "
" Please refer to ongoing email correspondence regarding my complaint. I was denied a car due to Europcar not being able to confirm my address due to their particular computer system. I had to rent from Enterprise instead at double the cost. I paid in full for a car I was not provided with, so far I have been denied a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTINA - 26 May 2024
" Wonderful! "
" I was pleasantly surprised by the experience. The process was quick, the car was in excellent condition and the staff was wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 26 May 2024
" Perfect from booking to dropping off "
" Staff at europecar are amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 25 May 2024
" Overall ok, but I didn't like the Audi at all, I was disappointed that I didn't get the Mercedes that I booked. "
" The car had a few faults, the brake discs need replacing as the brakes shudder. And 4th gear syncromesh is broken as it crunches everytime you select 4 th gear. I reported these faults when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAMES - 25 May 2024
" Wasn't happy, was charged extra and still haven't received my refund a week later "
" Was charged extra because I didn't have credit card in my name which wasn't stated before booking. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CRAIG - 24 May 2024
" Did not expect to have to pay more for a smaller vehicle. "
" Reservation was for a Polestar 2 Intermediate car but as I was travelling to Rural Wiltshire at check in I requested a petrol/diesel vehicle. I was offered a smaller petrol vehicle that was on offer but on return & invoice found I had been charged an additional £25 per day, total £125, for downsizing the vehicle. This effectively doubled the cost of the vehicle for the term of the rental. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ASIA - 24 May 2024
" Great discount "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 24 May 2024
" Use AE on most of my rentals as prices seem more competitive. "
" Tried to get me into a vehicle which- in my opinion - was not what I paid for. Additional driver requested and details given to staff only to find out when paperwork was received my wife was not even added. They then asked me to drive to another Avis site, more than an hour away, to have these added again. Should have been done right first time. Previous Avis rentals have been far nicer. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STEPHEN - 23 May 2024
" Would happily hire from them again. "
" All good - Sab at the hire desk was especially helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN EDWARD - 21 May 2024
" Excellent customer service from Jordan "
" Jordan was extremely polite and helpful - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 20 May 2024
" Easy sure to use and fair pricing usually available. "
" Although there were assistants seemingly available they let me wait a long time before calling me up. The car I wanted was available but they tried to upsell me on both class of car and also insurance. The car itself was in good condition and ran very well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 19 May 2024
" WAITING FOR A REPLY! since 15/05/24 Dear Valued Client, Thank you for reaching out to Auto Europe , Your request (3477519) has been received and is being reviewed by our support staff. We appreciate your patience and understanding during this busy period. Best regards, "
" Also it was very frustrating when returning the vehicle that the Hertz return centre ( Gatwick Airport) it was locked up, with no indication as to when anyone would return! So I went to the Hertz rental office on the arrivals level to be told by a Hertz lady that the person has gone for lunch and just to leave the car it will be ok :>( Really! This level of service at an Airport is totally unacceptable in my opinion as we could not wait for an unknown period as we had a flight to catch, as we were returning to early because of a family emergency. I understand that A-E has no control over your partners, but I felt that you would like to know the part time service they are giving! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 17 May 2024
" All went smoothly. "
" Collection went very well. Drop off was busy, and it was raining - limited space to stay dry! There was rubbish left in the boot of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by INDRA - 16 May 2024
" Ok "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALAN - 15 May 2024
" Everything was perfect except the unjustified surcharge applied at the counter when paying with a debit card. These fees are not clearly advertised beforehand and the customer has therefore no other choice than paying them when they pick-up the car. This is not acceptable and I will not rent again with Green Motion, nor recommend this company. "
" The surcharge for paying the rental to Green Motion with a debit card is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 14 May 2024
" Easy to book, no hassle "
" Customer service second to none, excellent!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 13 May 2024
" Poor company "
" Scam company. Auto Europe not much better "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DES - 12 May 2024
" Great staff, super quick service. "
" Great staff, super quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 10 May 2024
" AutoEurope has always given me good service and good pricing. "
" The only issue I had was finding the location and having all the correct paperwork. The summary of directions and needed papers in their Ts & Cs is hard to read and could be laid out more clearly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 10 May 2024
" Disappointed by the hidden charges "
" Hidden charges - Europcar charged for "Licences and Fees" when returning the vehicle, which was not shown as an excluded item on the booking voucher. Not acceptable by Europcar. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HAKAN - 09 May 2024
" everything was wonderful "
" it was nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NASIMUL - 09 May 2024
" Booking the car was straightforward. All the details I needed to pick up the car were provided so it was easy to pick up the car. "
" The car was dirty had to ask for it to be cleaned. The car had poor performance, the radio would come on randomly & the start-stop system sometimes wouldn't disengage properly. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ROSEMARY - 06 May 2024
" With no handbook it can be very confusing finding out how things work "
" I was upgraded to a larger car and an automatic, neither of which I wanted "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EPAMEINONDAS - 06 May 2024
" Autoeurope.co.uk works great. "
" No staff at the drop off, had to walk back to office to bring someone to check the car and to the office again for final bill. Staff friendly, but location would benefir from extra people "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GABRIELE - 06 May 2024
" Great "
" All very goood fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TROY - 03 May 2024
" All good "
" Easy to deal with great service thanks Luke "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - 02 May 2024
" Excellent experience can only highly recommend Auto Europe. "
" Excellent service and very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARKKU - 02 May 2024
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 25 April 2024
" Enough said above "
" My booking was for a VW Golf or similar. When we got to the Avis desk we were told we would be given an MG. This is probably the worst car I've ever hired. Totally underpowered and with a gear stick a wrestler would struggle to use. Apart from that, the shuttle bus, pick up and drop off went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LONDON, GB - Reviewed by TAW JIN - 25 April 2024
" competitive pricing "
" friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 24 April 2024
" Straight forward "
" Successful rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 23 April 2024
" could not be bettered "
" Pick-up and return were so smooth and quick. Efficient and courteous service. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 23 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOZAR - 23 April 2024
" Many Thanks "
" I did already. Car had front wheel were not balance. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ROGER - 16 April 2024
" Friendly and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 15 April 2024
" n/a "
" nothing to say "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JERE - 10 April 2024
" All worked well. The car was tidy and modern. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 08 April 2024
" It would have been good to being made aware that Europcar has introduced the premium station surcharge when the vehicle is booked via third party like Auto Europe. "
" overall good experience - but had to pay premium station surcharge. I booked cars via Auto Europe many times before, but never had to pay this surcharge when dropping off the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HRISTINA - 08 April 2024
" Very satisfied overall and would use again. "
" Easy and helpful to deal with. Flexible when needed to be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIOUX - 08 April 2024
" Excellent experience with only a minor niggle; we had keys to a car that wasn't there. After about 15 minutes we were given keys to another car. All good. "
" We always try to use Europcar as they allow use of a debit card and they know us. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 08 April 2024
" I have always had good experiences with Auto Europe (and have referred many fiends). Not this time. When I arrived at the counter with my voucher, they told me the booking had been cancelled! They told me to get out of line and call AutoEurope. I did, and it was a Saturday morning at 7 am and AutoEurope was closed. I found the Avis confirm number on my voucher (which was reconfirmed by Auto Europe 48 hours or so before via emai) and went to their app. I could see the booking and the fact it was cancelled. A new booking was about 5x what mine was. I got back into the (long) line. While I was in that line and Avis person came around looking for people with preferred status. When he got to me, I explained I had Avis preferred -- in fact their top status Chairman. But I had booked through Auto Europe and it did not reflect on my reservation. He took me to another booth and found the issue (which was not fully explained to me... so I am not sure where the fault lies) and gave me my car. In the end my voucher was honored, but only because they were willing to help a good customer. The counter staff initially had the 'not our problem' attitude. I doubt I would have had such a positive outcome had I not been a good customer to Avis. "
" Well, until they realized that I had Chairman's status (which was not reflected on the booking -- since I booked though AutoEurope, they were really not interested in helping me resolve my booking issue (which was either AutoEurope's or Avis's problem -- not mine). The counter staff initially had a 'not our problem' attitude. The Preferred staff solved the issue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMI FADLO - 06 April 2024
" very likely "
" very pleasant & professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHMOUD - 05 April 2024
" They said i have to pay a fine related to a previous booking, i paid it 2 months ago and no money is refunded "
" They refused to give me a car inspite my license and everything is valid. They took my money and refused to bring it back. It's absolutely ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 04 April 2024
" I was surprised to find an electric car (Polestar 2) for the same price as the small economy car. "
" Helpful staff. Great value electric vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CAMERON - 04 April 2024
" Very stressful "
" We did not get the car and we didn't get a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HADRIAN - 02 April 2024
" 100 "
" We meet with Richard and he was very helpful, I recommend avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUSSELL - 31 March 2024
" Not impressed at getting charged a larger excess because I use Autoeurope. "
" Charged a £750 excess as I'd ordered through Autoeurope not their standard £250. Experian then contacted me as instead of simply blocking the excess it appeared as if I'd applied for a personal loan. Sob then affected my credit score. The car, a Skoda Scala had such a slippery area of the carpet below the pedals it was dangerous. As we're the brakes which were either on or off. Again verging on dangerous. All in all a very poor experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 31 March 2024
" First word. begins with 'f', second word is 'diabolical'. A real shame as my last experience with AutoEurope and Alamo was first class. That was in Switzerland in December. Totally incomparable experience "
" I suggest you speak to Ryan Johnson, (MD UKI ant Enterprise) and his team about my experience. Worst I've ever had. Absolutely disgraceful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WING CHIU - 31 March 2024
" Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "
" 1) I appreciated your staff (Luton airport) to help me to refill the engine oil to the car (indicator - top up of engine oil required, brightened. 2) Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 29 March 2024
" It was a easy and overall good experience "
" Good overall "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ADRIAN - 26 March 2024
" Booking through Auto Europe was no problem, but Europcar was DREADFUL. It looks like I'm being charged more by Europcar for 'extras' than I was by Auto Europe for the 2 week rental. "
" I had booked an economy car (Corsa or equivalent), but because I was dropping-off at a different location I was allocated their 'problem car of the moment' - an oversized, fuel-guzzling, diesel-engined Ford Kuga. It was a nightmare to drive and park!! The very flimsy device in the boot for concealing luggage was broken, so failed to perform its function. I discovered after a while that the car was also unroadworthy, as there was no spare wheel in the boot!! After a few days it kept annoyingly reminding me that the "AddBlue" tank needed to be filled - which I eventually did with difficultly on the final day, fearing that I might not make the drop-off otherwise. There is no fuel station within quite a few miles of Bristol Airport (a fact that is conveniently missing from the information provided), so I found myself unable to return the car with a full tank of fuel. Europcar have charged my credit card with a bill for more than £150, but have not provided me with any information about what this relates to!!! It was a totally dreadful experience from start to finish .... and well beyond. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 24 March 2024
" Simple and I have used you before. "
" It was unclear about the charge for returning on a lower level of charge for the EV. I was told I had to decide there and then, if I was to let them charge or if I was returning charged., as it was almost double per KW. The policy wad unclear and confusing and not on the website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 24 March 2024
" Very smooth, good communication. Will use again "
" Very positive experience. Chris looked after us and besides being a very nice guy was a comedian. Very rare talent and balance of superb service and engaging conversation. Top marks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EAMON - 22 March 2024
" I would recommend green motion based on my experience & hope to rent again in the future "
" Abdul was efficient in both the renting & return of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 21 March 2024
" Unable to contact Auto Europe after 20H00 "
" I was unable to collect a car as my Barclaycard Visa account had been compromised, and a block had been placed on the account. The attendant at Europcar was unable to accept payment by another credit card in my name. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 20 March 2024
" Another good value rental sourced from auto-Europe "
" Great service from Keedy staff, from pick up / drop off drivers, vessel check in process and returns. Car was brand new, just 250 miles on it. This is the third rental from Keedy in last 6 months, and they are my preferred supplier now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 March 2024
" Good service. Repeat booking made for my next visit to UK. "
" Good service, I have booked again for my next trip to UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAYE - 20 March 2024
" Brilliant service can't recommend enough. The car was superb. "
" The staff on arrival and drop off were so friendly and helpful. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 19 March 2024
" All perfect very good "
" Very good service pleasant staff very helpful all perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 19 March 2024
" Great experience and very helpful staff. "
" Danielle. The pick-up staff at LHR was extremely helpful with all aspects of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 12 March 2024
" Have used Autoeurope & Hertz before. Very satisfactory. I will continue to do so. "
" Nice car, quick efficient drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - 11 March 2024
" Drop off was excellent ,friendly and quick. "
" Bit of a wait picking up car , fine once we were attended to . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STUART - 08 March 2024
" Great car, and a good weekend break. "
" Went well. I would certainly recommend Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 07 March 2024
" Efficient "
" The desk agent was a pleasure to deal with, despite the car I was assigned not existing at the location. A proper human interaction rather than corporate speak. Very good. The MG car assigned was very clean, although drastically underpowered, and only just managing to keep going uphill with two passengers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 07 March 2024
" OK apartment from the no terminal buses "
" Holiday in drop off is OK when they are not closed for refurbishment. No terminal buses running before 6.30 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 07 March 2024
" Best car rental broker - just sometimes had bad deals like this one! "
" Awful experience from beginning to end. Horrible car, terrible counter service at pickup, tried to scam me about damage upon return but luckily I had many high-res pictures taken at pickup. Will never go back! And a LONG way away from the terminal with infrequent shuttle! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LONDON, GB - Reviewed by CHRISTOPHER JOHN - 07 March 2024
" The car was to complicated fore "
" James was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MARK - 06 March 2024
" Great value and all information provided ahead of time for an easy pick up on arrival. "
" Great service and quick pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 06 March 2024
" Did not get the class of vehicle I paid for "
" Vehicle had more dents issues than on the sign out sheet, and on return, the staff are looking for issues to raise. Customer needs evidence of dents at the start. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CARLOTTA - 04 March 2024
" Friendly staff. Easy pick up and drop off but no one there when I returned. Sorry wait so not a big issue "
" Easy pick up and drop off. Great price. Clean new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 03 March 2024
" Auto Europe very good HERTZ not a good choice for late in day arrivals. "
" Closed at pick up time so on arrival (slightly late) no car rental possible. This is the only company at STANSTED that closes so early. Won't use again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by THEVASAGAYAM - 29 February 2024
" The entire process from booking to return was easy and quick "
" The staff at the pick-up office and return point were professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAUREN - 28 February 2024
" Perfect experience "
" Very helpful. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - 26 February 2024
" The car was excellent but I was missold medium protection cover. I am expecting you to recognise this and refund me £157. "
" I was missold medium protection by the person at the desk. I paid £92 for the car when I booked online. I wanted 3rd party. I took out colisión damage waiver separately. I did not expect medium protection to be added and I specifically asked if it was 3rd party at the desk. I rang up two days into the rental as I saw the additional £157 on the form I'd signed. I was told I needed to wait until after the car was returned to sort out the issue. I rang on Friday 23 Feb when I saw the additional £157 on my credit card. I was told I would be investigated and I'd get an email to confirm the investigation. I haven't received anything. I am very unhappy at what has happened and will now have to ring again to follow up the missing email. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 February 2024
" . "
" Very handy being able to a partial check in prior to picking the car up which speeds the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMESON - 24 February 2024
" Got the car, it was clean and tidy! I had some difficulties getting this new model started so I gave a £10 tip to a man in the yard for his help and zoooom we were off!!! Maybe it would be a very good idea if someone would be always out there in the parking yard to help with the different controls of these modern vehicles. We returned the car professionally valeted and shine as a new penny. Using Autoeurope will be always my first choice. I believe Hertz had now lost me. By the way, I was offered a Skoda first instead of the MG HS which I really wanted, but eventually after some"search" he found a MG which I requested in my booking. Kind regards, Dr Broderick PhD "
" The whole experience is absolutely perfect especially the booking clerk attended to me. Let's put it this way: he is the Greatest! Even greater than Cassius Clay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERRY - 23 February 2024
" Operative transposed mileage I have queried but not received a reply my credit card still shows holding charge 2 weeks later "
" Despite several emails I have not received a satisfactory response "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 2
LONDON, GB - Reviewed by HELEN - 23 February 2024
" Generally good, shuttle times only negative "
" We had a generally positive experience with Green motion. The staff were pleasant and efficient. The car we had been allocated did not have a full tank of fuel which would have been ok as we had hired on like for like basis, but we were found an alternative car which has a full tank to make it more convenient for us. The car we got was also of a higher spec than we had ordered which was nice. We have a hire car insurance policy which was accepted with no pressure to purchase extra insurance but did have to have a credit card with sufficient limit to cover large deposit which is standard. The only slight negative is that the free shuttle is the one used for the Novotel which only runs every half hour. On our return we just missed the shuttle and the next one was a bit tight for our check in time so we ended up getting a taxi which cost £23. It was of course our responsibility to allow enough time, but it would be useful if the shuttle times were clearly displayed and attention drawn to these at time of hiring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISA - 22 February 2024
" Great communication "
" Great service and lovely car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 22 February 2024
" Ability to cancel with 48hrs notice is very important "
" Very good - best rental experience at LHR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LORRAINE - 21 February 2024
" Couldn't have asked for better service. "
" The staff were helpful and efficient, calling the day after I picked the car up to make sure everything was fine with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 19 February 2024
" Hated the upgrade will have to seriously consider renting with Keddy again. Counter service was crap as well. How come walk-ins get served before those that have reserved. "
" Sometimes people really want the car that they reserved, that's the point of making a reservation. Fobbing people off with a free upgrade to an SUV especially when it's Chinese crap MG is of no benefit. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SCOTT - 19 February 2024
" Very proffessional service "
" Only positive from my initial hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 18 February 2024
" Flexible, faultless and exceptional value for money. "
" Excellent from beginning to end and all for a highly competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUYEYE - 16 February 2024
" I'm happy for the price of the car very good cheap price well done "
" I'm happy for the service providers to me thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 15 February 2024
" generally satisfied "
" Overall, I was satisfied. Did find the sales staff a bit pushy when offering to upgrade. I paid for extra protection but found out at the counter that it was basic protection. Returning the car to Europcar was easy, however, I do think they should inform you of the scuffs to the vehicle before signing after drop-off as the statement showed scuffs to the vehicle which I think they will not charge for, but you never know. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by VIVIEN - 13 February 2024
" I have rented from Auto Europe many times and received competitive prices and good service. "
" The car provided was generally good, although it smelt as though someone had smoked in there. On returning the car, I was charged for a very fine scratch that I had not noticed on pick up but believe was there at the time of pick up. A junior member of staff was sent out to scour the car: He appeared to focus on certain areas of the bodywork, as if he knew where to look. I am pretty sure that the staff there are running a racket. Thankfully I had taken out comprehensive cover with Auto Europe but am significantly out of pocket until I am reimbursed. I have hired cars from Green Motion before at East Midlands, Gatwick and City Airports but will not do so in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNN - 13 February 2024
" I could not be more than happy with the overall experience "
" The guys working both Saturdays for collection and return where superb. friendly helpful and professional. Cost for rental was great too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 08 February 2024
" Well satisfied "
" It was a professional service. Courteous and informative. Pick-up and return took only few minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 February 2024
" Very pleased "
" Very pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 07 February 2024
" generally good except performance of the car. "
" generally v good but i don't think the Kia was of the same standard as the Golf which i booked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NEILL - 07 February 2024
" Comments already added "
" I rented a car from Stansted Airport, with 6 hire companies available Europcar was the only one with about 10 people queuing and 2 staff, took 45 minutes to get a car as their queuing system was not working, when I complained and asked if they that this was acceptable they threatened to cancel my booking as I was being unreasonable "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LORRAINE - 07 February 2024
" Nice car - friendly staff "
" Great value very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ULF - 02 February 2024
" E "
" The car has broken down "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 02 February 2024
" -- "
" Fast and friendly pick up. Nice car, quick and efficient return with transfer on to Hetahrow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 02 February 2024
" I thought when I purchased the insurance from auto Europe, it was fully comprehensive and my credit card would not be blocked. However, this was not the case "
" Cv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 January 2024
" Same as above "
" The experience was first class, especially the friendliness and efficiency of the staff. I have used Green Motion many times before and the service gets better and better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 31 January 2024
" not sure I would book with Europcar again - this is the second time I have been disappointed with them "
" the car had done 46000 miles and was nearly 3 years old - I would have expected newer with less mileage from a reputable company such as Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAMES - 31 January 2024
" The extra costs left a bitter taste "
" Extra costs on the final invoice that were not clear when booking the rental. Premium Station Surcharge + Licenses and Fees "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - 29 January 2024
" Perfectly clean and very new Fiat500, accommodating staff who were quick to process our booking and get us on our way. Thank-you Green Motion stantsted! "
" We had a very early flight, and dropped the car at 05:45. Green motion was very quick to process it. It would be good to have a key-drop-off box...as technically, we should have been in airport security by 05:30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AYODELE - 28 January 2024
" Easy to book. Good rates. "
" Pickup and drop off very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GABRIELA - 27 January 2024
" I always use auto Europe to rent a car whenever I need it. "
" Very friendly and knowledgeable staff at pick up, the gentleman at the counter was very polite and professional. All went very smoothly even when I had to extend the rental over the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOAO - 25 January 2024
" Should have advised me that the electric cars are 3x more expensive to run on mpg than conventional combustion engine. Will never hire an electric car again. It costed me over £60 to make 150 miles. Would do over 400 miles on my diesel Corsa for that money "
" Simple and straightforward. Very kind and helpful staff both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CAMILLA - 24 January 2024
" Raqim helped and dealt with our check-in quickly, efficiently & effortlessly. We were very impressed with his service! And bringing our car to the door was so helpful as my husband has walking problems, that was kindness itself! The upgrade was also a huge surprise and very very gratefully appreciated, THANK YOU RAQIM at LHR. "
" Surprised & delighted! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 23 January 2024
" Very friendly and efficient staff for collection and returning vehicle. Also reassuring contact during hire period. "
" Very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID YOSEF - 22 January 2024
" Excellent service i strongly recommend it's very comfortable to pick up the car "
" Excellent service customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 21 January 2024
" Auto Europe all good - thanks "
" Great car. Good price. No problems at all. Easy drop of experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 21 January 2024
" Easy with the backing of auto Europe "
" Good deal, great car and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NICOLETTE - 20 January 2024
" The price was reasonable, the staff nice and professional. Pick up and drop off were very easy. Only issue was condition of the car. "
" The only reason for the low score was the car I was given. It was in poor condition, with a lot of damage to the bodywork, not cleaned outside very well. I have previously had much better cars with Keddy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PAUL - 18 January 2024
" Very disappointing that staff are trying to sell additional products when travellers are unfamiliar and tired. "
" I went to pick my car up early due jet lag. The car I'd ordered wasn't ready (which is fair enough). I was offered another car at £20 extra a day. My disappointment was that was £20 per day before taxes. It was significantly more than I expected "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 18 January 2024
" I regularly hire cars from UK airports to use on family visits but will never use your company again if you do not refund the money you took from me for damage I did not incur. "
" I was given a car with a split in the tyre - I didn't notice this fault at the time but was charged £454 for repairs when I returned the vehicle. I have subsequently found a picture I took at collection, timestamped to prove the fact that the damage was already incurred but your staff are refusing to refund the £454 taken from me. If this is not resolved I will be taking legal action to recover the money taken from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TIHO - 17 January 2024
" Usual good range of suppliers and cars. Very good excess insurance options and pricing. Discounts for subscribers are fairly random and irregular and need a better loyalty program. "
" Good quality cars, good choice of cars, competitive price. Very efficient drop off. Counter reception staff not that welcoming or friendly but efficient. Good use of technique for pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WESLEY - 16 January 2024
" Reliable rental firm, and reasonable conditions. "
" Smooth and efficient rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 14 January 2024
" Nice new car and very easy to collect and return. Thanks "
" I was one of the last to collect my car on the day. The manager stayed behind to complete the last 3 booking. He was very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLIE - 09 January 2024
" Providing a value for money deal through Green Motion facilitated my sad trip to a funeral an easy travel day thank you "
" The staff to a person were fantastic. There was an issue with my credit card and they found a way round it. On returning the vehicle on a filthy rainy night the gentleman on duty lead the way with a torch to avoid the large puddles and return us to the busbpick up point. Thank you to all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 08 January 2024
" The problem is that AutoEurope sent me a voucher saying I would have a meet and greet person at Euston Station. Green Motion say they don't do this and that AutoEurope should have known this. "
" On 30 December I had a car booked at Euston Station - meet and greet, as you'll see from voucher UK5551544. It said to call the company before the 11:00 pick up and I began to ring at 10:00. No one replied until 12 noon. In between I spoke to AutoEurope staff, who couldn't help, except to give me the number of the hire firm, Green Motion. When Green Motion eventually rang me back at noon, they told me they didn't do Meet and Greet - and that I 'had been misled by AutoEurope'. If I wanted a car, I would have to go to their office at 225 Edgware Road. I had to get a taxi to their office, for which I have a £15 receipt. So I was an hour behind schedule and £15 out of pocket - and I'd been told it was AutoEurope's fault, and not Green Motion. How poor is that! (Returning the car was almost as bad. I was told I'd have to pay for a scratch on the car (photo available). I bent down, rubbed the 'scratch' with a tissue and it disappeared. They offered no apology but at least withdrew their allegation that the car was damaged). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 08 January 2024
" Please see previous "
" The drop off process was a little problematic as I couldn't easily find a place to park at the designated area in the car park for this Victoria office. the rep in attendance indicated where I should leave the vehicle, but as the parking area was so small it was difficult to manoeuvre in to, and if I had reversed fully in to this parking bay I would not have been able to open the doors to get out due to the proximity of cars on either side. I manoeuvred partially in the the space with the attendants approval. He assured me that all was ok, but I did not receive a final receipt on this rental. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALACHI - 07 January 2024
" Efficient,friendly and I'm going to use them again "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPE - 06 January 2024
" See above. "
" I am giving a low score because we were ripped off: we booked an EV but on arrival were told it would only have a 10% charge. This meant we would have to recharge almost immediately. Furthermore, it would be a car that could not take a fast charger, so recharging would take several hours this time and every time. We requested a petrol alternative but were quoted 3 times the price we had already booked. We were left with no choice but to pay the exorbitant extra, which is not a good feeling for a customer! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 06 January 2024
" We were very happy with the whole experience "
" Hertz staff very friendly, process from start to finish very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 05 January 2024
" When hiring an EV, there should be a separate information sheet, including how/where you can recharge (give details on charger type), location of where to recharge before drop off point, and cost if battery not returned 80% full (eg £ for every 10% below 80%). "
" Usually good but depends on place you hire from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - 05 January 2024
" Great Web company alway get great deals and can cancel if my plans change "
" Keddy and Europcar are at the same station but was a much better experience than my two previous bookings with europcar. Well done on getting it right this time no battered pug 108 this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 04 January 2024
" Mike was a great help, in allowing me to keep the dame car I had previously rented. "
" Great experience as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARAH - 04 January 2024
" Auto Europe booking process and communication was very good. "
" Green Motion staff were very friendly and efficient. Good value for money versus other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MIKE - 04 January 2024
" AutoEurope for sure the best deals and the best service the problem is that the renting is then handled by individual companies and service and car quality at least for Keddy as it is for Europcar is poor. "
" Way too long for check-in and check-out. Very poor vehicles despite the fact that I booked a compact car! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JOSEF - 01 January 2024
" I feel Auto Europe always behaved very professional and reliable so far "
" Dear team, I had actually a very bad experience - firstly Hertz at LHR does not have a physical person at the airport - it works via an iPad. I was supposed to pick up my 87 y/o mum but we had to take a shuttle bus to hertz. When speaking to an assistant I was told to o a few signatures and present my CC for the deposit. I've told them that I do have insurance and everything has been paid with auto Europe. But in order to get moving I signed everything and we headed off. The car was ok - but tbh having an electric as a rental is a big hassle. The return fee for not having it charged on return to 79% was £79+. I've spent nearly 3hours sitting in the car at a charging point . On return the car was checked quickly and I was asked to sign the return form on an iPad. The amount was around £460 and I was baffled saying I'm not gonna sign that. Everything is paid. I had to went into the office - time is always a bit of an issue with my 87y/o mum because she was still with me and we had to go to the airport - meaning using a shuttle bus again. In the office I have explained that why the bill would be £460+ as everything was already paid. Then I was asked to show my receipt from hertz which I was given at the start of the rental. The receipt was still showing . £254, which was different from the £278 I have paid to you already. Upon checking I have seen that I have signed a super cover - which next to it had printed accepted and signed with my initials. I realised I was scammed into an extra insurance which I did not need as I've bought the super cover with you. After discussions with the managers hertz deducted the extra rental charges they wanted to charge me. But declined to waive the super cover. I have asked the hertz team if they get paid extra Boni for selling insurance but I was given no answer. So I was left to £174.96, which then did not make the rental a good deal as I initially hoped for. I am usually rather careful what i sign. But usually always had to sign a deposit agreement. I felt Hertz at LHR Are left by hertz and aren't supervised and they rip off customers badly. I did not want to argue any longer as I wanted to go the airport with the shuttle bus to make sure my mom is on time for flight. Reading google reviews there seems to be a practice of ripping off customers at hertz LHR. I Hope you forward this to HERTZ headquarters as I feel this is extremely bad customer service . I was always very happy with Auto Europe and have used hertz in Germany which was a very good experience. But at LHR it was horrible. I hope HERTZ Acts on this and exchanges this horrible team at LHR and increases the service for its customers ( and maybe I have a chance to get my money back. Many thanks WR Josef Watfah "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KAREN - 01 January 2024
" My husband has stage 4 lung cancer and we could have been anywhere in the country and was offered no assistance at all. Danielle, on Boxing day was keen to help but was unable to do so. They are despicable. "
" The car was stolen on Christmas night. This is my email to Hertz I am appalled at the standard of your customer service. The complaint outlines: 1. At no time have you offered any support or asked how you may help us or being of assistance. 2. You have implied that I am somehow responsible for the theft of the car. The car was parked on a quiet residential road, directly outside the house with the key in the kitchen. 3. You have expected me to return the key to Stansted despite having no car. 4. You did not offer a car immediately or enquire as to our circumstances. We could have been stranded anywhere. 5. Danielle on Boxing day did her best to help however was hindered by not having a manager to contact or respond. 6. You then asked for the key to be returned by Uber at our expense...seriously!? 7. The attitude of the staff is not acceptable as they need to be trained in customer care. 8. You offered a replacement car on 28th if I could collect it, whilst saying that the excess must be paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 01 January 2024
" More transparency needed on cost of charging via shell "
" Car had a few dents and not as clean inside. Price of charging via Shell seemed expensive - more transparent pricing / statement needs to be sent with time dates and KW H .. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRIS - 01 January 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANDREW - 30 December 2023
" Very easy drop off. "
" All was good, but didn't get an SUV that I needed but did get an estate car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 30 December 2023
" The daily rate of over GBP 80 for a compact car seems excessive. "
" Hertz charged an additional one-way fee of approximately GBP 50. Although this was noted on the AutoEurope booking confirmation it would be more clear if this was included in the total price at the time of booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GARY - 29 December 2023
" Easy website "
" Easy to deal with friendly staff. Makes a stressful part of the trip better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 December 2023
" Excellent service. However, I reserved a Nissan Qashqai but the car provided, Skoda Kamiq, is a smaller car. "
" Excellent service - from shuttle service to counter to return time. However, no final invoice received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNA - 27 December 2023
" Not very happy with the pick up of the car and its condition "
" Wasn't really Keddy, but Europcar as they were the ones both handing the car over and returning it to. Keddy's website worked well, which was the only contact I had with Keddy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by COLIN - 24 December 2023
" I have been scammed "
" After returning the car, on time, with a full tank and in the same condition as when i first picked it up. I am charged £234.54 on my credit card with no explanation as to why or what for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENATE JOHANNA - 23 December 2023
" It would be helpful to place an ice scraper in the car during winter. The car was covered in ice one morning. I had to find a neighbour for help. "
" Your counter staff "Kamian" and especially "Cash" were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 21 December 2023
" Simple to understand documents and email "
" Good comparison site "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by YAN - 18 December 2023
" Very easy to manage the rental. Thank you! "
" Great car, new and met the bill perfectly. However, it did smell like someone had been smoking inside the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FIONA - 18 December 2023
" Very helpful when I called re the problem Hertz created "
" Hertz used the wrong voucher code and they then took an additional deposit which has created a big problem with payments I had pending on my credit card. Been trying to resolve this since I handed the car back on Friday. The lady at Hertz admitted she made a mistake but it doesn't really help me with pending deposits when I have payments due on my card! It's turned into a complete nightmare "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHNNY - 18 December 2023
" Auto Europe were easy to deal with, unlike EuropCar, "
" I could not get an invoice on car return - I did get a 'Statement of Return' into my email. They said they would email Invoice within 48 hours - they did not. Customer service claimed they did not have my email - despite emailing me 'Statement of Return'. They said they would send it within 24 hours now - they didn't. This has caused me delay and double work as I cannot process my Expenses without their Invoice. I would nnever use them again - as this is not the first time I've had this issue. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 15 December 2023
" Very simple booking process. "
" We were checked in by Emile who came across as friendly and highly professional. A real credit to the Avis team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AHSAN - 15 December 2023
" I cannot remember the name of the girl who originally served me but thank you. "
" Rally enjoyed my experience. Gee and the girl who originally served me were awesome. Possibly the fastest arrival to drive off I have ever had. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID ALAN - 14 December 2023
" All good. No hassle. "
" Very easy process apart from the disruption /roadworks / building works? outside which made drop off a bit hazardous. Not he fault of the rental company though and I will definitely use them for my next trip "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 14 December 2023
" Easy to book but I did have to provide details to Hertz when picking th car up as auto Europe hadn't passed on my personal details with the booking. "
" The staff were efficient, courteous and helpful. The vehicle was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KARL - 12 December 2023
" Terrifying. "
" The car was fine except the car's lights were switched off. That lead to a scary motorway run with car flashing and hooting as they overtook. It is clear that someone switched off the lights and disabled AUTO mode. The result was life -threatening "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LONDON, GB - Reviewed by GRAEME - 11 December 2023
" Very friendly staff "
" A very happy experience - no problems at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 11 December 2023
" All went well "
" Good service no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 11 December 2023
" You should make it clear to companies like Europcar that this type of behaviour is not acceptable. "
" On arrival at the Stansted Europcar (Keddy) counter I was told that the grade of car I had booked was not available, so I was given an upgrade. No mention was made of a charge for the upgrade, but I find on my credit card that I have been charged - more than doubling the rental price. I have raised a complaint with Europcar and await the outcome. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GARY - 10 December 2023
" Nothing to add really. But I would advise you people to remove Green Motion from your site. Disreputable doesn't even begin to describe them. "
" Ripped off £160 extra charge for a minor graze on one of the wheels. I'm adamant I never caused it but hadn't taken photos of the vehicle in time (dark on pick up) so they took advantage. Scammers - there should be a law against them - never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ABIGAIL - 09 December 2023
" No reponse to emails after a disastrous experience is very poor customer service "
" I was not given a car on arrival because of an address check, no idea why, this should be done before as it ruined my holiday, have emailed for refund but had no response "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JEFFREY - 07 December 2023
" Great booking process etc. but Green motion are crooks! "
" They took my car back and recorded the incorrect level of fuel on the car when I returned it and now won't refund me the money I am owed! And I was not given a copy of the return document to sign! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 05 December 2023
" What hire car? We notified AutoEurope our flight had been cancelled before we were due to collect the hire car. AutoEurope took our money and we never got to collect the car from Europcar. We messaged Europcar car and said our flight was cancelled. When we arrived 12 hours late to pick up the car only to be told that we were over 4 hours late and they didn't have our car, a Focus type car but we could have a Golf auto for £40 a day extra in other word 8 days at £40 =£320 extra. We email Rhinocar and got an SUV for £160 from Alamo for 7 days for £160 and collected it the next day, this was done while stood at Europcar desk at Gatwick airport at 22.40 on Friday the 24th November. Still to this day no refund was received from AutoEurope despite calling them. "
" To Rude To Write Here "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANNA - 04 December 2023
" My wife was billed an extra £400+ after the rental, despite being told it was a refundable deposit. They conned her into signing up for lots of extra protection products meaning the overall rental was in excess of £500 instead of the original ~£100 booked. I have disputed this with them directly and they are saying that she signed a contract therefore the charges are payable (despite the counter staff assuring her that it was just a refundable deposit) "
" My wife was billed an extra £400+ after the rental, despite being told it was a refundable deposit. They conned her into signing up for lots of extra protection products meaning the overall rental was in excess of £500 instead of the original ~£100 booked. I have disputed this with them directly and they are saying that she signed a contract therefore the charges are payable (despite the counter staff assuring her that it was just a refundable deposit) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 04 December 2023
" Not bad, I'd hire again... "
" no information given about how to operate an EV or how to charge etc.... I only discovered I could return 80% by the photo copied information flyer left by a previous customer... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 02 December 2023
" Very efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 30 November 2023
" Good comparison site. Competitive prices. "
" Car as booked. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by REBECCA - 28 November 2023
" Thank you to your staff who welcomed me when collecting the car for hire, Ahmed and Nova. Plus a polite Matt via telephone. "
" The service was friendly informative and polite staff. I give 9/10 purely because when setting off the warning light came on for the tyre pressure (and stayed on during the duration of the 4 day car hire). You don't expect to hire a car with warning lights illuminated from the start. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IGOR - 23 November 2023
" Ok "
" They gave me a damaged car. Big dent at the back and damage at the back door. The dashboard signalled regularly that the oil needs replacement. Called but they told me it is a sensor issue. Not noticeable while driving though. Also the car was in a good driving condition. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LONDON, GB - Reviewed by LAWRENCE - 22 November 2023
" Excellent service at St Pancras from the gentleman who helped me "
" The European representative at Saint Pancras was excellent and very knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 21 November 2023
" Would happily recommend "
" As always car hire has become expensive but all companies are the same "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - 20 November 2023
" The cost of the rental was fine compared to other alternatives. "
" I was given a car that had one tyre that, when punctured, two garages refused to repair as they regarded it as illegal. Replaced 3 tyres midway through the rental (thankfully at Hertz expense). Car did not have a spare tyre nor a puncture repair kit (sealant and compressor) "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by JOHN - 14 November 2023
" Would use them again "
" The only issue we had was the damage and marks on the vehicle and trying to identify those listed with those we could see as there were so many. In the end we had to take pictures of each panel of the vehicle and wheels. It was something we could have done without after a long tiring flight with little sleep. However you have to protect yourself and pictures was the only way .From booking to return the experience was ultimately very positive. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ALAN - 14 November 2023
" Good experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR EDEM - 13 November 2023
" Excellent service "
" Good service things went as planned and expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 12 November 2023
" Whole process from booking to handing back - seamless. "
" The Heathrow staff are very well trained and the collecting process was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 12 November 2023
" All comments above. Will book with a firm directly rather than a brooker "
" Hard sell at the desk for extra insurance I believed I hve taken full insurance at the time of booking with auto Europe and green motion had said no. And wanted to sell full insurance for another 189 £. I didn't take the insurance and had to pay 1790 deposit I then wasted another 50 mins on the phone to auto Europe to check the Insurance package I had bought. I had bought full insurance was was not clear on booking is that if had to pay for damages accidental or other then I paid green motion first and then claim back though auto Europe. Deposit also takes 10-15 days to be returned I used credit card for security so that has charged me interest will not use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HUGH - 11 November 2023
" Auto Europe advertised Budget as an "at Airport" location but it used a shuttle service. "
" The first car was supposed to have had a full tank but luckily I noticed that it was only half full before I left. The second car had seriously defective steering and should not have been on the road. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LONDON, GB - Reviewed by CALUM - 09 November 2023
" I've used Autoeurope for over 10 years, often they offer better prices than going direct. "
" Friendly staff, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTINE - 09 November 2023
" All round great experience. Would hire from here again "
" Nothing bad to report at all. Car was great. Counter service at the airport was great. Cian was very helpful and a team asset with his great manner and customer service. Pick up and drop off, all great, swift and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 November 2023
" Auto Europe-Excellent. Hertz- never again. "
" Auto Europe, as ever was excellent- I will not use anyone else. Hertz, never again. We had to extend by one day due to illness. To contact them, you have to phone them- it costs you 7p per minute- so if you are on a travel sim, it does not put the call through. Then tried Skype- which did work- but you get a recorded message- leave number, they will call you back. Never got a call back. So drove to Heathrow office. You have to get a ticket from the machine in the waiting room to be served. Existing reservation number rejected by machine. I finally work out you have to press new reservation to get a ticket. Desk agent was good, but had to do complete new booking. Could I have extended through Auto Europe?? Anyway, Hertz NEVER AGAIN- there system is not user friendly. Auto Europe excellent as ever. sorry for the rant. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SPYRIDON - 02 November 2023
" Very easy booking process and with great prices as always. "
" Very prompt service and easy pick up/drop off process. Convenient location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RUBY - 02 November 2023
" Upon arrival at Heathrow I had no instructions on how to get to green motion!! I was not told I would have to get a hotel bus to the Holiday Inn to collect the car. On. Arrival at the holiday inn I had to walk with 2 cases along the road to the far back of the hotel to the green motion office. It was early morning. Cold and wet and very frustrating to have manouveur 2 heavy cases and walk on tough road surface!! "
" My vehicle had a dent and wheel hi. Missing. I was not offered an alternative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ROGER - 31 October 2023
" Very easy to book. "
" Fast and friendly service, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAINE - 31 October 2023
" Excellent! In a time when some less reputable companies are making extra money on insurance scams and charging for "damage" for the slightest scuff Alamo use a fixed size and are fair. Going for a cheap option with an unknown company is definitely something I won't do again. Almost were great! "
" Prompt efficient and most of all professional and trustworthy. No need to worry about being scammed unlike my previous experience with green motion. I will definitely use allamo again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 30 October 2023
" no complaints "
" all good, got an upgrade most excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 30 October 2023
" it's very easy and fast to book a vehicle via Auto Europe. "
" pick up and return was very easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDRA - 28 October 2023
" Always the best - whether in Uk or abroad. "
" Smooth experience. Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 26 October 2023
" Very impressed with Auto Europe "
" Counter staff at LGW was friendly but inexperienced and couldn't answer my questions about breakdown cover correctly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 25 October 2023
" Please provide the opportunity to enter loyalty scheme details so that benefits can be granted. "
" Nice car upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 24 October 2023
" Excellent rental "
" Very good rental with excellent pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 23 October 2023
" As Above "
" It would be very helpful if it was indicated on the voucher that the provider is Europcar and not Keddy as this led to much confusion and a delay in picking up the car as the courtesy bus to the car rental village had no idea who Keddy was and sent me off to another location which was incorrect. If Europcar was on the voucher I could have picked up my car at least 30-45 minutes earlier! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DEREK - 23 October 2023
" First Class! "
" Marvellous staff at Stansted! Abdul and Shah were tremendous and really went "the extra mile" to fix me up! Highest recommendation! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 23 October 2023
" Simple process. Easy to connect. Thank you. We will use you again "
" Took ages to get our vehicle - they tried hard to upsell. What we finally got was very good. Needed to contact the pick up depot and they were really responsive. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 20 October 2023
" Very good service from the hire company but let down by the car reliability. "
" Everything very good, apart from the reliability of the car. A day or two after collection, a tyre pressure warning light came on and remained for the duration of the hire. A few days into the hire, the central locking failed meaning the car could not be locked, but this corrected itself the next day and did not re-occur (I notified your team about this and was told to contact the breakdown service but they said they wouldn't do anything as the car was still driveable). On the last day of hire, the driver's seatbelt initially failed to lock in place, but eventually did so. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by TREVOR - 19 October 2023
" As above made hiring easy "
" Travis very good helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONI - 19 October 2023
" Very good, smooth, efficient. Staff helpful. Kishan was a great help. "
" Really good, kishan helped us a lot and would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 16 October 2023
" We always use Auto Europe for our overseas rentals. Good choice and good rates. Very easy to use "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 15 October 2023
" See para 3 above. These need to be made public. "
" Only issue I had was getting out of the Gatwick car park, the last one as you leave the airport. The instructions need to be made totally clear. The ticket you get from the red car park has to be presented "face up" at the machine exiting the airport. Just make that 100% clear to clients. I presented face down and could not exit until helped by the man in the exit office. Also, I tried ringing Hertz. I was charged as it is an 0808 number. It rang and rang and a message given to me to call back later. I was stuck at the exit. A direct number, not chargeable, needs to be given to clients. Please acknowledge my comments. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 12 October 2023
" I called autoeurope for some help with regards to my booking, rude and useless would be the two words that come to mind. If you have any issues or think that something might come up, I would look elsewhere "
" They try to fleece you with the insurance, and they deductible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 12 October 2023
" Europcar were OK, but I think only because I took loads of pictures, and showed them to one of the return staff PRIOR to me taking the car at the start of my rental. Nigel at least tried to assure me (as we went over the car carefully) that Europcar were not like the others - I showed him a picture of the underside with half the undertray hanging off the vehicle, it was noted on the defect report, but really, I should no have been allowed to take the vehicle (as in my opinion it was not roadworthy) and should have been given a new one. The return went fine and no additional charges (unlike Hertz). But they need to be more careful. I will keep taking pictures, including the underside, even if I purchase full insurance. "
" It is a shame that all counter staff get commission on up-selling. Therefore they make you feel like you should purchase additional products and services that you don't need and love to point out that it will cost you soooooo much if you don't. I have to say I HATE that. I had some of that in this case. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CATHERINE - 11 October 2023
" Rip off. Provided evidence to you that the car was returned in the same condition it was on pick up - and with a full tank of petrol but you charged an additional £329.58 to my credit card with no notice, nothing confirming what the charge was for, no receipt and no response from your customer service team. Total cost of hire for 3 days 154.34 + 329.58 = 483.92. Absolute rip off "
" Actual hire was fine. Additional charge £329.58 taken after hire, with no notice, evidence of what it was for or a receipt. Have contacted your customer service team 3 times - by phone call and 2 emails with no response/follow up and still no evidence provided. I will not use you again or recommend you to anyone "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 10 October 2023
" I found out about your company only by doing an on-line search by a well-known travel website for the cheapest car hire available in the area. I'm afraid I'd just suggest that people use the travel website that I used, not Auto Europe directly "
" Efficient pick-up (good as I was in a hurry). Easy to an "out of hours" drop off - but odd that a central London location operates little more than office hours, as lots of people might want to pick up on a Saturday afternoon , a Sunday or a weekday evening "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELIEZER - 09 October 2023
" I expect to be credited back to my creditcard £100 for my deposit ASAP "
" I HAVE CONTACTED YOU NUMEROUS TIMES AS i 'VE NOT YET RECEIVED MY £100 DEPOSIT. eVENTHOUGH YOU HAVE TOLD ME THAT IT IS SORTED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 09 October 2023
" Very good service "
" Very good service will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 08 October 2023
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARTIN - 05 October 2023
" as above "
" We specifically searched for a vehicle that had pick up at terminal rather than a shuttle. We were very surprised to then find that this rental is in fact using a shuttle bus to collect the car. The pick up was quick but it was not what we were expecting and we would have made a different assessment of this rental if we knew it was a shuttle bus pick up like most of the others that were advertised. We had thought there was a genuine point of difference. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AYODELE - 04 October 2023
" Very competitive pricing "
" The car return operative was rude, I had to go chafing them around before they came to check out the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBET - 02 October 2023
" The ford Focus rental had a number of problems 1. The front tyres appeared to mismatched making steering odd. 2. The emergency break features issued a fail to the dash board on a number of occasions, the effect was for the car to apply the breaks every 50 meters or so. To fix this the car had to stop and be turned off for 20 minutes or so to allow the systems to reset. 3. The passenger window when returning to the up position would often come straight down again. Again the engine would need to be turned of and the window then put up for it to stay up. 4. The carpets in the drivers location were holed and could be a problem when driving 5. The car seemed to have a leak somewhere in the exhaust system, the engine noise particularly in low gear greater than I would have expected 6. The clutch was about 70% used and maybe should have been replaced 7. The car was dirty when picked up ------ Other that these issues the car drove OK. "
" No problems dealing with Keddy "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LONDON, GB - Reviewed by STJOHN - 02 October 2023
" AE didn't really come into this, Green Motion were the supplier. "
" Micheal in the Gatwick office was incredibly helpful - thanks for all your extra work ensuring our rental could go ahead! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 02 October 2023
" Very good value for money with great cover. Used you twice on this trip and Amsterdam didn't have the right car but did upgrade thought the vehicle an Audi A4 had damaged doors when I checked it "
" Everything was very good except when I used their washroom which was literally awful. It smelt of urine with obvious stains and liquid on the floor. As bad as a public urinal and totally unexpected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 27 September 2023
" All was very good "
" Everything was very professional and staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 25 September 2023
" Returning the car was very like the pickup everything was straight forward and over in 10-15 minutes. Very happy with the service. "
" The rental process was very straight forward and I was on my way in 10-15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 24 September 2023
" Easy pick up and return. The car was exactly as requested "
" Very efficient and friendly service from the rep "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 24 September 2023
" Seamless! "
" No hassle! Already recommended to a friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 22 September 2023
" See comments above. Overall very positive, it was just a bit annoying I had to pay for fuel I didn't use, particularly in the knowledge that the previous customer would also have been charged for this. "
" The car was not filled to full, and as this was my first time renting a car, I didn't realise until I had started driving away. Otherwise, the car rental process was incredibly easy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANUJ - 19 September 2023
" Very easy online booking process, competitive pricing. "
" Was upgraded to a Skoda Karoq SUV. Very quick pickup at Heathrow Airport and dropoff at Manchester Airport. Efficient counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRACE - 16 September 2023
" It was easy, competitively priced, convenient pickup location, really helpful staff made it a really good experience. The car had no issues, was clean, in good condition, drove well and had good fuel efficiency too!! "
" Roland who helped me pick up the car was exceptional, was above and beyond customer service, he explained the add on options for roadside assistance or having excesses waived & made sure I checked I had appropriate insurance coverage through my travel insurance to not get caught out. Professional service with a smile & great sense of humor On returning the car, George was brilliant too, so helpful, really efficient & got me on my way with plenty of time to catch my flight. 10/10 great experience hiring a car with Alamo by Ent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEON - 16 September 2023
" The man who served me provided outstanding service, he was extremely professional and efficient at both registering me but also answering queries I had. (I was interested in possibly driving an automatic car and he was both knowledgeable about the vehicles and also was able to help me decide whether I wanted to upgrade). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 14 September 2023
" As above. The staff were exceptional "
" Staff at Heathrow were excellent - at the desk the agent was welcoming, courteous, informative. Drop off of vehicle incredibly efficient. Would recommend having mats in all footwells to help keep car clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 14 September 2023
" Quite simply, OK from Auto-Europe (though they don't help much when things go wrong), but that is the last time I use HERTZ. Advise everyone to be VERY vigilant, photgraph EVERYTHING ESPECIALY IN THE SPARE WHEEL WELL (I forgot to do that - was the only thing I didn't photograph) "
" When I arrived, HERTZ said the vehicle had just 2 faults - a scuffed wheel and a minor scratch on the front bumper. When I got out to the vehicle, I found 8 more. I had to go back in the rental cabin, wait, get a very helpful young lady to help me document them all. I returned the vehicle EXACTLY as it was rented to me (additionally with a brimmed tank). Then I get a final invoice for £150 for "Missing Accessories". There was nothing taken out of the vehicle that was not already missing prior to my rental start time. So far, HERTZ have provided NO EVIDENCE of what was in the car prior to my rental start, NO EVIDENCE that anything was different on the vehicles return, and NO EVIDENCE of what the so-called "Missing Accessories" where. This is a scam. If I find out that the so-called missing accessories were things like a jack and/or wheel brace, for example, then HERTZ provided me with a vehicle NOT of merchantable quality. As soon as they provide me with evidence I will pass this on to my solicitor (who has been informed and we will start legal proceedings against HERTZ quite soon). "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by WILLIAM - 12 September 2023
" BEST ONE YET, KUDOS AUTO EUROPE "
" QUICKLY AND EFFICIENTLY AGENT PROCESSED PAPERWORK. WAITED NO MORE THAN TEN MINUTES BEFORE PICKING UP CAR. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 09 September 2023
" See above. "
" A little slow to register at beginning but otherwise very pleasing and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 08 September 2023
" Efficient booking service "
" Car was underpowered for size, front seats gave back ache on 4hr trip - no lumbar support adjustment possible. Engine management warning light came on near end of journey to drop off - indicating service need. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JAMES - 08 September 2023
" I have found that Auto Europe is an easy way to assess what deals are out there and they always give me peace of mind that if something comes up, they are right behind me and will sort it out. "
" IT issues delayed us picking up the car by 1.5 hours. The staff did they very get to get things going and I have no bone with them. The car itself could have been cleaner, with lots of crumbs on the seats and soil and leaves in the footwells. I returned the car out of hours, following which I was accused of having damaged the car. Luckily I had taken pictures and Sixt backed down, but it would have been nicer if they hadn't done this. Other than that happy with the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SEAN - 06 September 2023
" Hertz were awful. The booking process with auto eutrophic was very good. "
" Really poor, slow pick up. Rude counter staff who were not helpful at all. Vehicle was dirty inside and windows were dirty too. Drop off read fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DAVID - 06 September 2023
" Great rates and truly "All Inclusive", giving peace of mind and excellent service. Able to rent an automatic on this occasion for a small amount more than manual. Hope our next rental is just as good. "
" Pickup at Heathrow Europcar was excellent. Staff were efficient and friendly and gave an upgraded vehicle. We've used them several times and would go back again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SU - 06 September 2023
" I could not reach them by phone to explain what happened and ask for a refund of the 1 day I could not drive due to breaking my arm. Finally when I reached them after many tries, they said I could not get a refund until the contract was over, and to call again after that. I have been calling every day for 3 days but no one ever answers. I need my money back. I have the doctor's discharge from hospital note as proof of what happened, but there is no place here to upload it. Please answer your phones!! "
" They were very efficient, especially when I fell down walking and broke my arm so i could not drive, and they had to come collect the vehicle 1 day early. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MALCOLM - 04 September 2023
" Good value, efficient and no unpleasant ' surprises' "
" Good value and efficient service although at a busy location such as Heathrow we felt we the service (after leaving pick up counter) was 'depersonalised'. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JONATHAN - 04 September 2023
" I regularly book my car through AutoEurope, and I have never been disappointed in either the car booking experience nor the price. "
" Very smooth pick-up and drop off, nothing to complain about really. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BAYO - 04 September 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 03 September 2023
" The search part could be improved "
" One issue is the search part it's not always easy to check the location compared to the prices particularly if you select London it's hard to see the most competitive.. Plus it would be good to eliminate in the search part the companies you may not be interested in "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAROL-ANNE - 03 September 2023
" Auto Europe and Green Motion - two different names, made this confusing. "
" I was surprised at the makeshift office at the Novotel car park. It didn't reflect a professional business along with confusion on which prefab did what etc. upon pick up, I found the service very average. Not only did we have to repeat all our personal information (it was explained to me this was because we went through a broker - as if I were an idiot and was being chastised). I personally don't care why - can a simple arrangement not be made? The assistant was so laid back she appeared to barely rustle up the energy to speak in a clear and audible manner and we regularly had to ask her to repeat herself (we are native English speakers - how on earth do non Native speakers cope I've no idea). She confused us both no end also and made so many assumptions about our rental knowledge- which is different according to who you go to - that again I felt like an idiot. When we asked for an upgrade, she mentioned a number of cars and models to us, which didn't mean anything to us given we live in Australia and are marketed differently. She at least brought us out to point to a car stating 'it's like this one'. To which I was very happy with. As hubby was closing the deal, I popped out and moved our multiple bags over to the said car. What a mistake that was!! When ready we were lead in the opposite direction to - yes the same make but a smaller model. I had expected the seven seater as was pointed out to us. I was utterly fed up about this and explained that this was not what she implied we were hiring. Again, being the idiot that I was she reiterated and emphasised'I said it was like that car', and I said 'yes - a seven seater' - which was far more convenient and I should have made this clear. This of course was an assumption she made at the beginning. 'it's just the two of you'. I should have explained that we were off to a wedding and extra seats would have been useful including having extra space for my terminal mum's wheelchair. I wasn't thinking straight and should have been specific however it was certainly implied when pointing out the car to us. She offered to change the car to a seven seater (3 times) without simply listening. I declined as she took so long to process the original hire - in excess of 40 mins at least. Once we got into the car it was evident it had not been cleaned to any kind of standard expected or completed with the more familiar hire companies. I can't see any reason nor incentive for me to go back there again (my third trip home in the last year). Overall, the assistant was sloppy, a poor communicator and came across as simply 'over it'. A tad unkind perhaps, yet we had travelled a long way, and needed much more seamless and professionalism, especially as we upgraded and availed of a number of add-ons. Not through her extraordinary up-selling I may add. Having said that, I did appreciate her pointing out a specific cover that was better value. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 01 September 2023
" Easy process. The fast pass worked well. "
" Staff were great and the car was as well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 01 September 2023
" All good, but I'm used to tweaking cars (a novice might be a bit freaked out by warning lights etc). Staff and service and cost were all good. "
" Slight issues with tyre pressures (I had to adjust them and re-initialise the monitoring system to make the warning light go away) and power steering (warning light occasionally came on, and the steering pulled to the left when it did --- probably a fluid top-up issue). Otherwise no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DORIAN - 31 August 2023
" You don't always have the cheapest prices but very close to the cheapest. And you have the best website/process/emails etc... Always a breeze :-) "
" Very organised, no wait during each stages of the rental process (shuttle bus, pickup, return). However, I didn't like the fact that push you to take pictures when you find a damage not in the paperwork instead of coming to see it and record it directly. Also the car was acceptable for the price but could be a bit better: entry level with minimum equipment and weak engine, 2 years old with 20k miles and a couple of medium scratches/dents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NATASCHA - 31 August 2023
" Easy to search and book "
" Was expecting to collect from Northrop Road but as I landed at Terminal 5 LHR was taken to the branch closest to T5 at Holiday Inn. Was not given noitce of this till I arrived they have less cars and the choice was hard. Got something good though. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 30 August 2023
" Did not get the car I paid for & was only offered a smaller car instead - which the desk member lied to me about saying it was an equivalent car (paid for a Corsa and was offered an Aygo) , had to pay for an upgrade - feel conned & would like a refund. The replacement car had very bad fuel consumption & smelt of sick when the AC was on "
" Did not get the car I paid for & was only offered a smaller car instead - which the desk member lied to me about saying it was an equivalent car (paid for a Corsa and was offered an Aygo) , had to pay for an upgrade - feel conned & would like a refund "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BOLESLAW - 30 August 2023
" I'm still waiting for the refund from your company. I couldn't pick up the car due to cancellation of the plane. "
" No comments "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GILES - 29 August 2023
" Superb. Never lets us down. "
" Excellent set-up. Small scale but very efficient with very good cars and superb front desk service from Don. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROMAN - 26 August 2023
" There is no support "
" Massive ques and not enough people to deal with the situation. Had to wait two hours to pick up the car. Still have not received my deposit back even though it's been 2 weeks. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ELIZABETH - 25 August 2023
" There is little choice of off airport auto rentals at Heathrow so we are at their mercy. "
" I was told the full insurance I purchased through Auto Europe did not cover the rental car, only any other vehicle potentially involved in an accident. I showed my policy to the staff member and he insisted the car was not covered. I was fully aware an excess hold would be placed on my credit card. I was bullied into purchasing additional insurance coverage from the Green Motion staff as were the two other customers in front of me. We were only given the option to purchase the 0 pound excess policy and that fee was negotiated. I have since discovered Green Motion offers a number of excess options. Customers are put on the spot especially after traveling all night without sleep and are at the mercy of the car rental agency. I would like a follow up in getting a refund the unnecessary additional insurance I was forced to purchase. Thank you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASKAR - 25 August 2023
" Hertz does not value "third party" booking as much at the counter. I had a quote for additional "Zero claims & roadside assistance" which I planned to pay on pick up. Hertz quoted a higher figure & they rejected the reference I showed & said " they cannot honor third party quotes". I dread what would be if I had chosen to pay for rental at counter! "
" I have done one on Hertz feedback. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 23 August 2023
" Please sort out the issue with Europcar described above. "
" I arrived at the counter less than 3 hours after the pickup time to find that the car had been given away. I had no warning of this in the documentation and nobody tried to contact me, even though I had provided my mobile number. In the end I was forced to hire a much more expensive car, which conveniently for Europcar seemed to be the only option. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by WILLIAM - 23 August 2023
" I would recommend using Europcar at City Airport "
" Good selection of cars and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 22 August 2023
" A very good rental experience. "
" Very good customer experience at Hertz Edgware Road. Friendly and efficient service at both the collection and return, high quality vehicles, and no hard selling of optional insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BALMORE - 17 August 2023
" Experience was good as there were no unexpected cost when collecting the car and the rate offered by Auto Europe was very competitive. "
" Staff at counter was very warm and welcoming. All condition of the car and requirement when return were clearly explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 August 2023
" More counter staff at Heathrow & ones that dont walk away for 10mins leaving you waiting even longer!! "
" The wait time at Heathrow was over 1hr, got to the desk and the attendant literally walked away to help somone else even though I was next in line!! "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KORNEL - 14 August 2023
" The difficulty is that the rental base is quite far from the airport. Unfortunately, most companies in this place are similar. Nevertheless, I am satisfied. "
" The staff was very helpful. Everything went quickly and smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DHARMESH - 13 August 2023
" Easy online booking process, "
" first rate excellent customer service when the car was picked up and quite a simple and quick return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 12 August 2023
" Helpful friendly staff "
" Very nice cars clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 12 August 2023
" Always a great experience using AutoEurope "
" Always a great great experience using AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 10 August 2023
" OK "
" Happy with service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NANCY - 09 August 2023
" Auto Europe has been very helpful. "
" My car's GPS would not load for my return journey. I tried to acknowledge this to the assistant at the return and I don't think that the message was passed on. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by D A - 07 August 2023
" I booked a Hertz car through AutoEurope, I checked the price against Hertz at the time of booking and it was around 30%-40% cheaper for a booking made 2 1/2 months in advance. No hidden costs The also offered full comp insurance for around £6 a day which is a shit load cheaper than the £23 a day that Hertz tries to twist your arm for. I've used AutoEurope before and I'll use them again. "
" I've scored Hertz at Heathrow airport down as they cannot cope when there is a rush of people, when you enter you take a number and sit and wait. They have coffee, chairs, and toilets which is great but most people just want to go and get home. The one-to-one the experience was ok, the rep had a good understanding of the electric car I hired but the waiting time of 40 minutes was too long for comfort. It can make the difference between beating rush-hour traffic and adding two hours to your journey for leaving at the wrong time. I suggest they find a way to streamline it or get more staff or reduce the procedure at the desk. Some customers were with the reps for 15+ plus. Also the mobile reception there was REALLY slow. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 07 August 2023
" Car ran without any issues except for the windscreen wiper blades. Good fuel economy comfortable suv "
" Car not very clean at pick up. Wind screen wipers very noisy, the blades need replacement. Staff were generally very helpful. Car was very comfortable and overall good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 07 August 2023
" No issues except allocated car was defective resulting in departure delay "
" First car was not operable - broken driver seat mechanism "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAVIER - 04 August 2023
" At start was almost discusting all the issues i saw was based on people that does not understand each other "
" The place to retire the chicle is a little Messy i recomend using foreign language enabled staff "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENDIJS - 03 August 2023
" Horrible branch - it is not Hertz in Stansted "
" Horrible company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GRAHAM - 03 August 2023
" Easy to book. The comparison part could be improved so you can really see the pick up places along side each one with the price "
" Longer than anticipated pick up time. Bus transports you from the terminal. Terminal 5 appears to be the closest and takes about 10 minutes from terminal. Toilets at Hertz were really poor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHARLES - 02 August 2023
" website easy to use "
" everything OK and as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 02 August 2023
" Bad experience overall. Just because they close at 6pm doesn't mean there can't be a system in place for people who are delayed. "
" For a car rental company at a major international airport to close their doors at 6pm is crazy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WILLIAM - 01 August 2023
" As explained above "
" Pleasant staff and always ready to help with any questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 01 August 2023
" As above a disappointing experience "
" No one was available to inspect car on its return and I was subsequently charged for damage which I do not believe I caused but because no one was on site when returning the vehicle I am not in a position to dispute the alleged damage "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JULIAN - 29 July 2023
" See above "
" They use a tactic to obtain additional cash. Siting legal requirements which the larger car hire companies do not require. Thus equated to me paying twice for insurance cover. I strongly suggest you drop this franchise. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATHANASIOS - 26 July 2023
" Straight forward "
" Fuel tank wasn't full and hertz has a policy of returning the vehicle with full tank. I tried to complain but the local team told me "what do you want us to do" please contact the customer care... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 25 July 2023
" Pleasant experience, great value. "
" Professional, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART JAMES - 24 July 2023
" I've used Europcar at Stansted before and usually directly through their own booking service, but using Auto Europe got me a 15-20% discount on the list price, and online booking was quite straightforward. "
" The member of staff who dealt with our booking at London Stansted, Vivienne, was excellent - interested without being pushy, and handled our business very efficiently. The car was very suitable for our needs and a good match for the class it was rated as. Drop off was also very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUI MANUEL - 24 July 2023
" Very warming and welcoming afete a long flight. Thank you "
" Very nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 22 July 2023
" 'Easy booking great choice and competetive prices "
" Pick up of car took 2hours and people were being offered cars they hadn't booked. Whole experience dreadful. Car and drop off no issues. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GILES - 18 July 2023
" First class in all respects, plus good value. "
" Went brilliantly. Great staff ten in a very impressive set-up. Don - on front desk - is outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JORDAN - 13 July 2023
" Good experience as always with Auto Europe shame about Budget "
" Firstly the car that was provided by budget had mechanical problems resulting in my having to call the AA on two separate days before the car was deemed un-drivable and needed recovered. This wasted the entire holiday as I had no suitable car. Luckily the AA managed to recover me and my family back to the airport. Secondly Budget have charged me yesterday a payment for £410, and there is another payment pending to Budget for £133. No idea what these are for as I already paid the car via Autoeurope months ago. No correspondence from Budget about any of this "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 12 July 2023
" See above "
" Pick up very good ,car had unpaid dartford crossing fees caused problems for paying my fees. Drop off not good nobody available at 7.45 am photographed car no damage hertz say scratch on tail gate which I dispute as my photo shows no scratches Also charged for fuel when I filled at airport petrol station and tank was full "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 11 July 2023
" Hertz is trying to charge for damage to tyre despite damage being pre-existing and photo proof provided. "
" Hertz is trying to charge me for damage done prior to pick up (photos available to prove) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIAN - 11 July 2023
" If you cant provide clear comms from the provider re charges - that's a reason not to use AE.... "
" 1. Requiring an electric car to be 90% charged on return is totally impractical. Most public charging stations will not allow a charge beyond 80%. 2. I have been charged 90 pounds ($172) by Hertz on my card without explanation from Hertz or Auto Europe. If you charge, you need to explain. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 10 July 2023
" Straight forward booking system with lots of options on rental company, vehicle group and type. No dramas at collection "
" Friendly and attentive staff especially considering it was the end of shift and there had been lots of flight delays - mine included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN JARED - 10 July 2023
" Terrible experience "
" I still did not receive my refund for the car hire that was declined "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TAMAS - 08 July 2023
" Check in and return were very quick and easy. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STANLEY - 02 July 2023
" Auto Europe is a good agent and help to find a good rental car company with a good low price. And provide full coverage. Thank you Auto Europe. "
" Smooth pick up and return. The staff help me to locate and found the jacket I forgot and left in the car. And return to me right away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 02 July 2023
" Have used Europcar numerous times, prior to Covid. Appreciate unlimited milage factor!. "
" Very efficient. Unfortunately selected a Sunday to collect and with reduced staff there was a wait time. Staff appeared rushed! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 01 July 2023
" There was no equipment at all on the car which I found surprising given the class of vehicle. "
" Excellent service on pickup. The vehicle was mechanically sound but very basic indeed. Much mor so than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 01 July 2023
" This is the second time in succession that we have had a below par vehicle given to us (previously through AVIS. Is this what happens when booking through an agency? We have another Eoropcar booking through AutoEurope in early August and hope not to repeat the experience. "
" Car initially provided was appalling. Dents and scratches on virtually every panel, 55k miles, number plate bent into a u shape, smelled of cigarettes and was not full of fuel. We said that we would not take the car and we're then provided with a brand new upgraded car - sadly also not full of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by LINDA - 30 June 2023
" No further comments "
" Staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - 29 June 2023
" Still disputing a late drop off free even though the staff said all good!!! "
" Poor customer service not the Hertz I have used in the past. I'm off to Drivalia or Europcar "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PASQUALINO - 28 June 2023
" Economic and efficient. "
" Did not like the fact that the counter staff were not fully aware of the excess insurance purchased via Auto Europe and so tried very hard to sell me additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 27 June 2023
" As above, pleasantly surprised by how it all went and efficiency of Green Motion after reading some reviews... "
" Pleasantly surprised after reading reviews regarding Green Motion after I had booked car. Pick-up was quick and easy, as was drop-off. Think it helped that i had already taken out my own annual insurance to cover excess costs, so no hassle at desk when collecting car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARINA - 24 June 2023
" Very friendly and helpful staff "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 23 June 2023
" Auto Europe have consistently provided excellent rates and service - I have been using them now for 15 years and never had an issue. "
" Generally very good. Only comment is that my flight arrived early and the staff were very pedantic about pick up and return time with very limited flexibility which seemed strange for a months rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYLVIE - 21 June 2023
" It is a very smooth process and everything went really well ~ as usual ~ thank you "
" Well of course the staff are what make an experience good ~ and they were helpful, friendly polite and charming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 June 2023
" A very unsatisfactory experience. I really cannot recommend renting from Hertz. "
" There was a long wait for the Hertz shuttle bus at Heathrow Terminal 5, which was not good. On arrival at the Hertz location, the automated check-in system did not accept my reservation number. The Hertz counter service was extremely slow. When I returned the vehicle, the expedient returns agent entered the incorrect location details into the system, so Hertz are trying to charge me £1000 for a one-way rental. Customer service by telephone is no longer available; there is only an automated response system that directs you to the website. The live chat service on the website that they recommend for using to contact a customer service agent is no longer working. The only way to contact customer service now is by e-mail. I did that and I am still waiting for a response, more than 48 hours later. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEITH - 16 June 2023
" See comments above "
" Your contract with me stated that excess would be £1000. At the Hertz desk they would not accept this sum and insisted it must be £2500 which was prohibitive. Fortunately the car was returned without any damage and the rental concluded. However, I think that you should either amend your advertised details or confirm with Hertz your excess responsibilities. Either you or Hertz are misrepresenting the deal offered. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REECE - 15 June 2023
" Easy process. "
" Process was easy. Staff were nice enough. Car wasn't in the best condition. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GRAHAM - 14 June 2023
" Easy,but no better/worse than other firms "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - 13 June 2023
" Good staff and quick service "
" Good staff and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 13 June 2023
" It's not the cost that upsets me, it's the fact that they are attempting to con me, unfortunately they have picked the wrong person as quite happy to spend thousands in legal fees "
" No persons at drop off area at 2pm?... had to drop keys in the box, then received email that car had been returned Out of Hours. along with notice that 750 pounds of damage had been sustained. Absolute nonsense, going legal on the matter "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GEORGE - 09 June 2023
" always top drawer with AE no complaints "
" Top Drawer , very professional after a fraught BA flight it was great to get first class service from Europcar which is always my goto rental of choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 08 June 2023
" Finding working charging points was frustrating and mostly slow chargers... "
" Generally good experience with Hertz, pick up at counter was slow and could have been more efficient. Car was brand new and counter staff explained how charging and the car worked which was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 08 June 2023
" The rudest service ever hiring a car I watched the agents hoodwink foreign tourists into buying add ones that were unnecessary . Really unimpressed "
" The agent was rude and tried to get me to upgrade at significant expense The car was so ridiculous that it is bordering on an insult "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by JONATHAN - 07 June 2023
" Good "
" Good customer service. Car was not very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by IAN - 07 June 2023
" As above "
" My message to Enterprise below; (no reply yet) ENTERPRISE reservation number 2060556873 I arrived late at the car rental village, due to EasyJet flight delay, BFS-STN 31 May, EZY43. Scheduled ETA 21:15, actual ETA 22:15. The shuttle bus took me to the rental village, but it was closed, bus driver thought somebody should be there. I called the rental desk 3 times between 18:15 and 18:30 and left a voicemail, and emailed to advise of the delay, but nobody responded. Net result was because of being marooned at STN, I had to book at hotel room at STN to pick the car up the next day. Cost to me, £178.00 hotel at STN and no show fee at original hotel £145.00, total £323.00. Car Hire fee £114.00! Young lady who met me following day was pleasant enough and said that while they couldn't refund the car hire, as it was booked through autoeurope, they could do something in terms of compensation. When I returned the car, her manager advised there was absolutely nothing they could do in regard to refunding any of the car hire fee. I felt that I should have been refunded the whole fee, not only because of the significant out of pocket hotel accommodation costs I suffered, but also because I felt someone should have remained to meet delayed passengers. You had my flight details on the voucher, my voice mails and my email advising that also. Your terms and conditions clearly state; "For airport bookings - If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours fee may apply". Having had no help at the rental office in regard to at least refunding my hire fee, (which would still leave me out of pocket), I write this to you for your consideration and await your reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RICHARD - 03 June 2023
" Auto Europe site is fine the insurance you offer is a waste of time as the 1000£ excess is a joke ! "
" I havé an ongoing claim for supposed damage to the rental vehicle which I didn't do the car was dirty and water marked upon collection not a good experience at all . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by HARJINDER - 03 June 2023
" having an intermediary is not ideal, as any issues, changes etc it is hard to figure out who I should be ocntacting, eg the one day refund "
" Picking up the car was fine. But I dropped it off on 29th and today 5 days later, still not received the closing statement. Also I dropped off a day early, because the flight was changed by one day. I would like to claim one day refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEMIS - 03 June 2023
" Everything flawless, as usual :) "
" The staff at the counter was very efficient and friendly. The check-in procedure took about 5 minutes. We were given a recent, high quality car that was very clean and in a good functioning state (including every onboard equipment). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KWONG YEE - 28 May 2023
" Very professional, reliable and transparent website for car rental booking. "
" Good experience. Final invoice looks very complicated and confusing though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 27 May 2023
" Booking with autoeurope was easy. "
" Pick-up, car and drop-off was ok. But still waiting for the statement following drop-off and the fuel refund. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GRAHAM - 23 May 2023
" Auto Europe has an easy to use website. Gives good choice of vehicles and premier suppliers. Optional excess insurance etc. at reasonable rates. have used several times before and will continue to do so in future. "
" Easy no fuss collection and return on airport. Very friendly reception staff. Modest security deposit of £200 held on credit card, better than many rival who block up to and in excess of £1000. Sensible full out full back fuel policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 22 May 2023
" Horrible experience. Even now, no final invoice emailed or bill?! Accused of returning it late when in fact it was 7 hours early "
" Didn't even check back in the car! When we returned it early "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 18 May 2023
" Overall efficient and welcoming "
" Efficient very friendly welcome by James. On our way speedily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 16 May 2023
" A+A+ "
" All first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 15 May 2023
" The Auto Europe side of things was easy and very good. Good updates via email etc. Would certainly use and recommend again. "
" The car was a lot smaller than expected so there needs to be clearer comparison on car sizes. For instance we do not have a Vauxhall Crossland vehicles here so it would be good to have a comparison to a type of car that is available in the country of booking. The second thing is the Sat Nqv in the hire car was so out of date that is a as in some areas useless. This led to extra mileage being driven and in some cases was dangerous. Normally this is done by the dealer at service time and so this makes me wonder about the servicing of the vehicles being hired out! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JAMES - 09 May 2023
" Good service. Saves time as no need to shop around. "
" Efficient, no fuss.good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IAIN - 09 May 2023
" Have used autoeurope many times but never experienced increase of fees with the provider, it's not much money but it's the principle of full payment upfront "
" Avis pickup was poor, over 30 mins. Now I see they have charged us extra but I thought our voucher was 100 percent of the fee. Car was not full of petrol but I returned full so in fact Avis owes me 10 pounds. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 06 May 2023
" Easy booking process Car hire is very costly nowadays "
" Efficient and courteous staff Car hire is very costly nowadays "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 05 May 2023
" Online booking is simple and straightforward. Choice of cars and suppliers is good "
" Pick up was seamless and the staff were really attentive and efficient. Bus service to and from the Terminal has improved immensely over the past couple of months with wait times significantly reduced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 05 May 2023
" Always very helpful "
" Not enough space here to comment "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 29 April 2023
" n/a "
" We could smell someone had been smoking in the car - despite the no smoking sign. Instructions for how to get to the pickup place were needlessly complex. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LARRY - 26 April 2023
" Directions towards pick up point were un clear. Payment care requirements were not explained at the time of booking., Pick up point was a £10.00 taxi trip from London City Airport. Office was closed at hire car depot when I eventually found the place. An additional charge of £280.00 pounds was demanded by hire company when I returned the following day for my car. ( this I was not willing to pay). For a service like this I expect a full refund of my money. "
" Will never again use. Company had taken my money and could not care less whether I got a car or not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KRZYSZTOF - 25 April 2023
" Very good car "
" Very professional and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 23 April 2023
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 20 April 2023
" Very good "
" All happened very smoothly without a sales pitch on insurance etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 19 April 2023
" Bad service on picking up the vehicle. Car given to me in an unroad worthy state "
" I was very happy with the drop off Nasser was very good and efficient at sorting out the issues that I had with the car and renting out the next car to me. I was not happy with the service picking up the vehicle or the state of the car. I was told it was a diesel, it was unleaded petrol. I had agreed that Enterprise would pay the congestion charge and that was included in my bill. I received a memo from Enterprise for a congestion charge violation £135. Naser very kindly sorted this. I was sent out in a car that was not road worthy, the head lights didn't work which I only discovered at night driving down a motorway. Not nice. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 07 April 2023
" Good choice of suppliers and vehicles. Simple booking process and good value for money. "
" Very pleasant and helpful staff both at pick up and return. Very clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 April 2023
" Good choice of suppliers and vehicles. Simple booking process and good value for money. "
" Very pleasant and helpful staff both at pick up and return. Very clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 April 2023
" Very efficient "
" Very efficient "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GILLIAN - 05 April 2023
" Very efficient customer service. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 03 April 2023
" Europcar always provide a first rate service "
" Ordered a Ford Escort but issued with a Chinese made MG. It was automatic and brand new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 03 April 2023
" Would use again. "
" Excellent service, car spotless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 01 April 2023
" Having rented from Sixt in various countries outside the UK, this was a very poor comparison. "
" The handover process was quick but when I got to the car it was parked in a dark spot in the car park. I was sent by email a very long list of scratches and dents which we proceeded to check as best as we could. When I told the clerk about it, he was not bothered to come and check the list with me. When I retuned the car, it was It was to a very well lot space. The return clerk had a tablet with a graphic display of the dents and marks and found two that he said did not match up with the long list., I my view these matched what I had ascertained from the list. I have already emailed Sixt that I saw the whole return process as a scam to defraud insurers and customers and asking why a vehicle with well over 20,000 miles on the clock was rented in such a condition when presumably they had already charged previous customers for repairs not carried out. I also complained that the onboard sat nav had been deactivated. It will be interesting to see how they respond. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by STEPHANIE - 31 March 2023
" Overall very satisfied. The bus was waiting at the terminal when I arrived and there was one waiting when I returned the car. "
" Disliked being encouraged to buy more insurance when picking up the car. The driver that took me back to the airport was excellent, helping me with my bag on and off the bus. Help that was very much appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LYNNE - 31 March 2023
" Person who dealt with me was friendly and very helpful "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 29 March 2023
" Auto Europe are very good. This is the second time I have used them and I have already recommended them to others. "
" The reason that I am not satisfied with SIXT is that this is the second time I have rented from them and in each case the car has not been the one I booked. In the first case I had an upgrade in the second case I was given an inferior vehicle to that which I booked; I booked an Audi and was given a Qashqai; not the same quality. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 27 March 2023
" Positive "
" Courtesy bus arrived promptly. Desk staff were super nice and super efficient. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 27 March 2023
" Good experience and a free upgrade which was nice. "
" Very efficient, friendly quick check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 24 March 2023
" Initial issue with UK lic.was solved swiftly by a phone call with Autoeurope. Also good value for money for what I needed. "
" Initial car had an issue but was swiftly changed with an upgraded car which was well appreciated. I think due to the high demand the replacement car was older than expected and there was a headset missing. Otherwise it was a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 17 March 2023
" Could do better - Ensure ALL staff are trained to accept rentals from British citizens with a British license who live and work in another country as long as they provide evidence of their permanent (or semi-permanent) address to satisfy credit checks. "
" Everything was progressing well until the representative checked the address on my license which did not give a positive credit check. I had rented from Europcar on the 21st February 2023 (i.e. 16 days earlier) without any issues. This time the representative seemed to think that I would not be able to rent a car. I live and work, for now in Norway, BUT I am not a Norwegian Citizen, and as such still retain, LEGALLY my UK License. I provided evidence of my current address in Norway via Electric, Mobile and Internet bills, together with wage slips for the last 5 months. Eventually, after consulting with a senior colleague (the other at the desk also initially said a rental would not be possible), I got my car - a 40000+ mile old Fiat 500 which smelt like someone had thrown up in (there was evidence of something in the rear footwell to support this - I have photos), damage to every wheel and every corner, so I was VERY careful to fully photograph the entire car in case of queries. The car ran poorly at idle. But mostly, it was the check-in which let Europcar down. As a (currently) resident of another country with a VALID UK license, I am allowed to provide evidence of my current home address. I will be getting a Norwegian license as soon as my citizenship is finalised, to stop these sorts of issues in the future. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by AMANDA - 15 March 2023
" Quick and efficient system "
" Good experience. Quick and very courteous staff at the pick up location..... ...in my opinion Enterprise is always good at customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEVE - 07 March 2023
" Seemless experience to get car at short notice when my company providers were apparently unable to (Friday afternoon) apart from at ridiculous cost (3 x Auto Europe cost for basic Toyota Aygo instead of the MG ZS SUV I got) "
" Car met requirements but was bit battered and mileagey. Avis claimed it was upgrade, but was exactly wgat I ordered through Auto Europe. The MG ZS was fine but quite thirsty! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 05 March 2023
" Straightforward booking process, immediate confirmation "
" Expensive hire, staff courteous & efficient, car had a long list of scuffs & scratches - impossible to verify at sign out time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 05 March 2023
" Nothing else to add "
" Impressive. Staff were engaging and positive. Staff with other rental companies are transactional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANGELO - 03 March 2023
" the lady who served us at Heathrow when we collected the car, was amazing and so very helpful, an absolute pleasure to deal with and so helpful. but unfortunately I can not recall her name, "
" the lady who served us at Heathrow when we collected the car, was amazing and so very helpful, an absolute pleasure to deal with and so helpful. but unfortunately I can not recall her name, "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 02 March 2023
" No map showing European location. NO document information or at pick up point on London LEZ & was vehicle is ok for such. "
" No information when booking on car collection point & how to get there. Needed to send email to ask. Old wheel damage that was not recorded on document "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 28 February 2023
" I received excellent customer care at the desk, service like this would be my main reason for booking with you again and for giving recommendations. "
" I recieved excellent service from your representative. She is highly professional, very helpful and made the experience a real pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAT KEUNG - 28 February 2023
" No issues with Auto Europe, will just think twice about using Hertz "
" Hertz's service personnel (blonde hair lady with a foreign accent) serving me on the day of collection was unfriendly. I observed there was another customer in front of me that she just served and she was all smiles and full of pleasantry etc. Once it was my turn there was a very obvious change in attitude once she started serving me! I had just got off a 13hr flight and didn't need being faced with someone who had an attitude problem (cold, unsmiling and as much charm as a wet tea towel). I was given an Audi A1, which I was thinking of asking if I could change to another vehicle with a bigger boot but because of the stroppy attitude from the lady I decided against it. So, all in all it was an unpleasant experience dealing with the service personnel in question. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 27 February 2023
" See above "
" If they offered a pre-arrival system for entering customer details it would be much more efficient for both European and the customer "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 27 February 2023
" Auto Europe make it very easy. Super service. "
" Sadly the car had some problems. Tire pressure had to be checked daily and there was poor customer service when we tried to contact Budget. We could not access the car sat nav as other users had not had their preferences removed. However when we did speak with the counter staff on our return they were very helpful (especially Douglas) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NATASCHA - 27 February 2023
" nothing "
" More information needs to be provided. There was nothing on my documentation to inform that they do not have courtesy buses and rely on a taxis to transport renters from T4 to the Sofitel Hotel. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SPYRIDON - 27 February 2023
" As always the best prices. "
" Very prompt, helpful and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCEL - 27 February 2023
" Everything worked well. "
" Very Professional. Check in and Return was uncomplicated and went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRANT - 23 February 2023
" Sixt particularly are providing a very good rental experience, although other revent rentals with other suppliers always work out well when booking through AutoEurope. Thank you ! "
" Sixt provide a very good service and are well recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RACHEL - 20 February 2023
" The only challenge was finding a courtesy bus but when we did he was knowledgeable and helpful "
" Collection was easy. Drop off was easy and the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 20 February 2023
" Everything worked. The car was ready for me. "
" They were ready for me to pick the car up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 14 February 2023
" Auto Europe website was easy to navigate if a little clumsy. I modified the booking as I found a cheaper deal and the site coped well with this "
" Communication was very good. Car pickup was very smooth with efficient but friendly staff. Car was modern and as booked. Drop off was unattended but again all went well. Only criticism was some very sticky mud around bonnet of car at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 11 February 2023
" Excellent service and great prices as always "
" The car that I have booked was not available and I got offered an upgrade for a charge or downgrade at the same price which I refused. After long negotiation I got offered an upgrade for free but received a car that wasn't cleaned because we were in a hurry. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CATHERINE - 07 February 2023
" It was easy to find a car that suited me. "
" The booking process was straight forward and the staff friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONAN - 03 February 2023
" Best value for car hire "
" Very easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 02 February 2023
" No complaints! "
" No complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 31 January 2023
" Great pick up and drop off location at Gatwick South. Superb price. "
" Great price & service at Gatwick airport will certainly use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 30 January 2023
" Easy to book. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 28 January 2023
" Good "
" All good. No GPS in car. Wanted high price to use it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JORGE - 19 January 2023
" straightforward readily quotes through to booking "
" Customer service second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 17 January 2023
" Very straightforward. On collecting the car I discovered a duplicate booking of which I was unaware. Auto Europe have now refunded this. Top marks to Enterprise for spotting the duplicate and confirming that it was not used. Top marks to Auto-Europe for speedy and efficient resolution of this problem. "
" Best service - but often not the most competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 15 January 2023
" They been charged twice the tent on the same car me twice on November and also Fuel which I feel the car from the petrol station next to the airport and I have a proof this time there is a charge also from my bank account which is on 13 January which no explanation £ 43 .30 pound and no explanation for that it's just been taken from my account not email nothing recent and this rental the car is being returned on 20 December and I filled the car with petrol also which I have a proof please I'll need to come back immediately for me regarding this this is my review on your company and I need done one to sort out all these Issue "
" They been charged twice the tent on the same car me twice on November and also Fuel which I feel the car from the petrol station next to the airport and I have a proof this time there is a charge also from my bank account which is on 13 January which no explanation £ 43 .30 pound and no explanation for that it's just been taken from my account not email nothing recent and this rental the car is being returned on 20 December and I filled the car with petrol also which I have a proof please I'll need to come back immediately for me regarding this this is my review on your company and I need done one to sort out all these Issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SELMA - 14 January 2023
" Not specific instructions where to park when return the car in London City Airport. "
" When I arrived to collect the car I booked (Citroen C3 Aircross) and was offered an automatic version (Mokka), with a higher cost. According to the attendant, what he was offering me was a bigger car than the one I had booked. So, I asked to see the car he was offering me (Mokka) and he showed me and compared it with another one, the C3, which is really smaller. However, when I checked my voucher the car booked was a C3 AirCross and not the C3. At this point I was informed that they did not have any Air Cross available. I didn't like that approach. It wasn't right to compare a C3 with Mokka to pressure me to accept the exchange due to lack of availability. I have never had any problem with Budget before and I hope not to have it in future again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDGAR ADRIANO DE MELO KOCH - 13 January 2023
" Overal value for money but bookings should be allowed for lead driver different from the credit card used under booking. "
" Car battery was flat on return jurney... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LESLEY - 12 January 2023
" Nothing more to say "
" No agent at drop-off (2pm on a weekday) unlike all other companies. Therefore, one can't be sure that they are satisfied with the condition the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NICHOLAS - 11 January 2023
" Cost effective and efficient "
" Excellent value for money and convenient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 11 January 2023
" amazing "
" WONDERFUL SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NURIYE - 11 January 2023
" Good experience, it was good to know where the petrol station was to fill up. "
" Very friendly, man helped me, mice to have informal cha6, making me feel at home. Excellent and positive attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IMOGEN - 08 January 2023
" As above; booking process was brilliant, but I hadn't realised Keddy was a third party company which is where my issues lay when Europacar disputed my contract from Keddy/Auto Europe "
" The booking process was easy and very self-explanatory, the car was brilliant, the price was brilliant. My issue was with the staff on the Europacar Desk at Gatwick, who tried to charge me more than quoted, saying that the third party (Keddy) was at fault but that I would have to pay anyway; this was in reference to the 'young persons surcharge' (which I find outright unfair for someone like myself who has been driving for 7 years with 7 years no claims and a clean license to be charged absurd additional costs simply for being a certain age) Europacar wanted to charge me far more than what was quoted by Keddy for this surcharge, and only eventually gave in and discounted for me after 30minutes of stating my legal rights and being unable to contact Keddy themselves. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 07 January 2023
" Please see previous comments "
" I have already provided feedback to Avis with my negative experience with this vehicle. Please liaise with them. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by EMILIANO - 05 January 2023
" Very good. "
" Happy with a quick, professional and problem free car hire. Debbie on reception and Davide in the car park were very helpful. 10/10 for them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 05 January 2023
" The booking process was easily managed, and the prices were very reasonable. "
" Helpful counter staff who were polite, efficient and helpful. The drop off was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 January 2023
" xyz "
" Two problems with the car: 1. there was no heating in the car until I found that the coolent level was very low. 2. the engine temperature guage never moved off cold. Had to spend time talking to Europcar technical people (RAC) who said OK to keep going. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIMONNE - 03 January 2023
" The car was a pleasure to hire. Clean., new and well serviced. "
" Simon, the Europcar desk agent at LGW deserves a huge pat on the back. Excellent customer service. Very friendly and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 03 January 2023
" Auto Europe is a trustworthy and price-competitive car rental broker site. "
" Friendly staff, efficient collection and return, no 'hard selling' of optional insurance, and good quality vehicles. A convenient central London location too, just outside the Congestion Charging zone and close to three main line train stations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CAROLE - 03 January 2023
" See above. "
" The whole experience was very positive. The man who served me made a very persuasive case for an upgrade and although I ended up spending more than I intended, I was very grateful as I ended up with a really comfortable car which was mush better for the appalling weather conditions that evening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUNNY - 02 January 2023
" It will be great if rented car could be dropped off and picked up else where instead of aiports. "
" Overall pleasant experience with a range of car fleet to suit your budget "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAIRE - 02 January 2023
" As point 3. "
" Staff were great. Pick up and drop off very easy. Delayed picking up - called ahead - staff very accommodating - much appreciated at a stressful time of year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 27 December 2022
" Friendly, efficient staff. Nice smooth process and good rental. "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICK - 26 December 2022
" No further comment "
" No further comment "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 25 December 2022
" Auto Europe is the only way to rent a car; beats anything else hands down. "
" Great experience. Car selection is very good. Much better than Avis and Hertz. Only issue is that they are not open 24 hours but can accept that given all the positives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GLEN - 19 December 2022
" Avoid Hertz as they will rip you off. Also, impossible to speak to someone. Customer service is a shambles "
" I was charged an excess for damage that was already reported on the vehicle. Never again will I rent from Hertz and be ripped off "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 15 December 2022
" All was perfect. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 14 December 2022
" I loved the car which was brand new We are even intending to buy an MG ZS now "
" The staff member was extremely helpful and even brought the car to me as I have arthritis and use a stick More than happy with this service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMIR - 13 December 2022
" Given a very badly damaged car , old car at least 6 years old "
" First car given full of damage , given another car , damage was just as bad they did not have any more cars as it was already late in the evening we took it and took pictures and video of damage, told we gave it back ok, but now money taken from our credit card waiting to find out why "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DUNCAN - 13 December 2022
" See above "
" As I had an early flight, I returned the car before the normal working day started. Foolishly, I left my phone in the car. In the first instance it was not possible to speak to anyone at Stansted airport, instead my wife, who reported it, had to go through a call centre where they appear to work from a script that doesn't allow the flexibility to deal with specific issues. (I've had this problem before when I hired a car from yourselves and wanted to extend the hire period. I was given conflicting information.) She eventually spoke to a person called James Beattie who was very helpful in sorting out my error. However, whoever first discovered my phone must also be thanked for their honesty. A potentially expensive mistake was quickly and efficiently dealt with by the staff at Stansted, many thanks. Duncan Carter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - 13 December 2022
" . "
" No-one available to check car on return. 3 days later still no email from Hertz confirming everything is OK. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SARAH - 12 December 2022
" Tried too much on up sell "
" Charged extra fee not expecting nor was it explained to me "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RAYMOND - 09 December 2022
" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "
" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 08 December 2022
" The check- in was prolonged because only one member of staff was taking details and the couple being attended to were travelling to the Midlands and needed a standard or hybrid vehicle. They had ordered one but there was not one at the depot and it took them a long time to persuade the receptionist and her line manager to arrange for one to be delivered - during which time we just had to wait. "
" The only potential problem (but which was not an issue for us) was that having ordered an internal combustion Astra, the only cars available were all electric. As we were only travelling about 40 miles, this was not an issue but had we anticipated long distance travel it could have resulted in disruption. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VANESSA - 07 December 2022
" All good "
" Quick shuttle, pick up and drop off. Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 07 December 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 06 December 2022
" Excellent car hire arrangements in a new set of buildings well designed for manageability. "
" Don at Reception is first class, with a friendly and efficient manner. and he remembered me from my previous client booking. Very impressive. Lovely new car that was a pleasure to drive. Very quick process of collection. Garage more crowded on Saturday morning return which delayed return speed somewhat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAMELA - 05 December 2022
" Car was ok but the staff were amazing "
" The car had a ticking sound from the engine my husband says may be fan belt! The staff were really nice and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PETER - 04 December 2022
" All very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TETSUO - 03 December 2022
" Booking easy and quick response "
" easy as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLIE - 02 December 2022
" Website clear and informative. "
" Some damage to car at pick up was not mentioned on paperwork. Staff friendly. I would suggest a brief written summary of car operation for consultation, e.g. we could not find how to operate the air on to desist the screen. It turned out to be part of the radio operating screen. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DAVID - 30 November 2022
" Great little car, pickup could be better. "
" Suggest signage with Keddy written on it is installed at the Europecar desk so renters know with which hire company to queue. Also only one person on the desk when I arrived and 8 renters waiting so took 50 minutes to get vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 29 November 2022
" Have been using AE for many years now and always great service and prices. "
" Slight delay on collecting vehicle due to computer issues and car shortage. However, SIXT upgraded my vehicle by several classes and I was extremely happy with the service and the car. Probably my favourite rental Company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LORRAINE - 29 November 2022
" Excellent Service "
" Collected from Gatwick airport and took back to Stansted Airport all staff were very helpful and friendly- great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPA - 28 November 2022
" Disappointing, please read experience above "
" On arrival at Gatwick, found I had lost documents whilst travelling. Could not add my husband as 2and driver, so had to re book a car at the desk costing us a further £400! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 23 November 2022
" All great "
" Really good. My only gripe was that there was dirt (sneeze stains) on the driving wheel which was gross. But everything else was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CHARLES - 21 November 2022
" Tot brill "
" Best car hire experience in 30 years!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 21 November 2022
" I have rented from Auto Europe many times before. In fact I am now renting another car through from Europcar through Auto Europe and this is the fourth time I rent through Auto Europe in the last 6 months. "
" One of the tires of the car leaked air. I believe that it was so before Hertz gave me the car. The car had no spare tire. I had to take the car to tire repair and wasted 4 hours of my time. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOHN - 21 November 2022
" Already left comments on Trustpilot, but probably will not use both AuroEurope and Europcar again. "
" 1. Very good cost initially, until I picked the car up and then I had to pay significantly more than the car rental to insure. 2. Very good staff at the counter, but they kept getting the final cost wrong. 3. Car was nice, but had major issues. The back window had a broekn seal, so the rain piured in; The windscreen wipers clearly needed replacement; the window screen had a big chip in it - these would be MOT fails. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by LINDA - 18 November 2022
" Unfortunately Autoeurope were unable to resolve our issue with Keddy whom we will avoid using in the future due to their lack of customer service "
" My wife was mis sold additional cover not required or requested and not explained by the Keddy rep. We are still waiting for this to be resolved. It was impossible to resolve the issue during the rental and we are now waiting for this to be resolved "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GRAHAM - 18 November 2022
" Easy to book online. Good choice of vehicles. Reasonably priced. Will use again. "
" Staff at pick up and drop off helpful and friendly. Clean car. On Airport. Would use Europcar again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 16 November 2022
" Time Wasting, Disorganised internal systems, "
" I arrived to pick up car and europcar had me on a watchlist I had sorted out this with them the month before this should not have happened it wased 1 hour of my time plus I had to call Europcar myself which took 20 mins the staff were boisy whilst I was talking,I find the internal systems of Europcar to be useless,they once got my email wrong because they didn't listen to what I said and they should not have had me on any watchlist,when I rent again over yourselves if it is Europcar I will probably look elsewhere "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 15 November 2022
" Europcar were great. A beautiful car - and brand new too. Very efficient with fuel. The check in experience was very friendly and efficient. Returning was simply, park, drop and go... "
" Europcar were great. A beautiful car - and brand new too. Very efficient with fuel. The check in experience was very friendly and efficient. Returning was simply, park, drop and go... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 10 November 2022
" No issues - quick and easy collection and drop off. Good car in good overall condition. "
" No issues - quick and easy collection and drop off. Good car in good overall condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATHANASIOS - 09 November 2022
" The deposit is still kept by hertz. "
" There was no personnel in drop off site. I had to go in and deliver the keys back without a check of the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANDREW - 09 November 2022
" See above. "
" Took literally 1 hour to collect - even after pre completing all documents and downloading the app. Rear windscreen wiper was literally missing. "Home" favourite on the SatNav took me to a random place, that cost me 10 pounds as it took me into a pay drop off area, twice. Making me literally have to sprint for my flight. I would like the 10 pounds refunded please. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PANCRAZIO - 08 November 2022
" Great little car in great condition, all went well, thanks! "
" I found them professional and pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 November 2022
" Easy! "
" Very good except for shuttle delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ESAYAS - 03 November 2022
" Anonymous "
" Your staff member who I dealt with when I came to collect the car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAM - 02 November 2022
" I've always used Autoeurope for car rental due to their excellent service. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 02 November 2022
" Would recommend Autoeurope "
" Superb customer service for pick up and drop off. Very quick and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 October 2022
" See comments above "
" Car originally chosen was too small, we were advised. Then had to pay an extra £50 per day for 4 days for a bigger upgrade. This wasn't budgeted for and had never happened with any previous rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 26 October 2022
" What's the difference? Auto Europe and Europe car? "
" Good staff, fair price. However The car was dirty; it had been sprayed but bird poo was still all over including on doors, handles and windows. A real disappointment and I put my hands in it whilst getting luggage onto the car, first off didn't know what it was and then saw more and more. Actually a horrible way to start our experience. Alison "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PATRICIA - 25 October 2022
" Please see above comments "
" Sixt were very good in terms of efficiency of desk service personnel, directions to collect the car and return it and the personnel checking it back in. However the car itself, a Peugeot 308 was not the car I ordered, being a Renault. The car was much bigger than I had anticipated and putting the car into reverse is an illustration of awful design. Extremely difficult to drive and I gave this feedback to the person checking in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PAUL - 25 October 2022
" Excellent and good value "
" Everything was very good indeed. A perfect rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCY - 24 October 2022
" See above. The wrong child seat was also provided. "
" I paid extra for a terminal pick-up as I was travelling with a young child and a pushchair. Unfortunately this didn't exist and I had to get a shuttle bus. You need to stop advertising a terminal pick-up as this doesn't currently exist. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ERICK - 20 October 2022
" Excellent Check in process "
" Excellent check in customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALGIS - 19 October 2022
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 18 October 2022
" Auto Europe is my 'go to' car rental broker, owing to both good pricing and fully flexible bookings. "
" A very positive experience with Budget (Euston Station branch). Quick and efficient vehicle pick-up and return, friendly staff, and no unwanted sales pitches. I will return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 16 October 2022
" What I like is that you can hire a car and pay for everything so you don't get ripped off by the car hire companies for extra insurance "
" Fast easy and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 15 October 2022
" Autoeurope is always my first choice for car hire selection. So t we're very efficient and helpful. "
" Friendly and helpful reception staff, shuttle bus drivers and staff at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 14 October 2022
" Upgrade was welcome as booked car not ready at pick up. "
" Rental prices are much more than 2yrs ago. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHEE KWAN - 07 October 2022
" Good. "
" Initially they told us to pay for an upgrade as the car we book was unavailable. The cost to upgrade was double the price of the whole rental. After much discussion with the manager, he tried his best to offer me the same car which was not collected by another customer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - 06 October 2022
" Always gets me the best price, sign up for a discount. "
" Easy collection and return. Vehicle has 15,000 miles on the clock but in good condition and very clean. Signage at Gatwick car rental centre not clear but no issue finding Europcar desk for Keddy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MAY - 02 October 2022
" I prefer when their is extracharge to be refund instantly "
" Why second driver. Was charged twice. Customer help line advice to inform when drop the car. I did that wait to have refund "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROGER - 30 September 2022
" Pleasant greeting and return. Car hand over went without problem. Would definitely return. "
" Another no problem rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 28 September 2022
" All good thanks ...it would be even better if you can get back to original pricing "
" Quick efficient rental, v friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 28 September 2022
" A forensic examination revealed a stone chip in the windscreen covered by a no smoking sticker. No stone hit the car during my hire "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HUW - 28 September 2022
" very bad - never again and I will let as many people know as possible. "
" dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 25 September 2022
" Simple fool proof process "
" Friendly and helpful staff. The experience was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 23 September 2022
" I was horrified at the amount of excess there was on the insurance and felt bullied into taking out their further insurance! Very happy though with Auto Europe. "
" The customer service - particularly at drop-off - was totally indifferent. Apparently I was of no interest to the member of staff - I wasn't sure I was in the right place, did he need to check anything before I left the car, what about the shuttle bus! Fortunately there were other customers there to help "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 22 September 2022
" Very helpful staff at drop off "
" Swift and efficient pick up. Vehicle needed a service - was mis-firing a bit but ok overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALEXANDER - 22 September 2022
" A positive, efficient experience "
" A positive, efficient experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 21 September 2022
" Nice and smooth booking experience. "
" Lots of time wasted trying to do upsells, when one has already chosen the car and insurances one wants, the agent is forced to propose and propose, I just wanted to take a car and go. I prefer Avis Preferred as I can go directly to the car with no upselling in the counter. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SPYRIDON - 18 September 2022
" Excellent service as always. "
" When we picked up the car it didn't come with a full tank and when I questioned this with the staff at the counter they told me that this was their policy where my voucher was clearly stating that it would be a full to full rental. The guy at the counter was rude and he told me that different Enterprise offices operate under different policies and that I should contact the third party that I had rented from. Not happy at all and do not recommend the specific office. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JORDAN - 15 September 2022
" Great experience and look forward to using auto europe again "
" Great job by Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 15 September 2022
" The car was good but not the pickup and drop off. "
" The pickup and drop-off of the car were not convenient or efficient at all. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 15 September 2022
" Auto Europe provides an easy and simple way to compare deals between different rental companies. Using their search I was able to get a good deal on the car I needed. "
" A very painless and good experience from booking to rental and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LING LING - 09 September 2022
" We will NOT recommend using AutoEurope. We have been asking for the return of our 200 quid deposit since returning the car 2 months ago on 15 July 2022. We booked through your platform and yet you assume no role nor responsibility in returning our deposit. Emailing Enterprise has been ineffective. "
" We will not recommend using AutoEurope. We have been asking for the return of our 200 quid deposit since returning the car 15 July 2022. We booked through your platform and yet you assume no role or responsibility for returning our deposit. Emails to Enterprise have been ignored. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SUZANNE - 08 September 2022
" Very disappointed with the service. "
" Accused of damaging car, tried to charge me £1500, but I'd taken pictures of proof that the damage was already there at pick up. Very untrustworthy, appeared to try to fraudulently charge me. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LONDON, GB - Reviewed by PETER - 08 September 2022
" Very unlikely to rent again from Heathrow branch. "
" The interior of the car smelled like someone had been smoking in it, plus the surfaces weren't clean. The tyre pressure warning came on during the trip from Heathrow pick up to Windsor, the pressures should have been checked before the car was rented by us. Our 3 year old was given a booster seat instead of a child seat, which is actually illegal. We had to get it changed before leaving the lot. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MICHELE - 08 September 2022
" Had a good experience overall "
" Very friendly and professional A few issues which were sorted promptly Big shout out to Dorothy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KA MING - 06 September 2022
" Excellent aggregate site that help consumers to find the best deals. "
" car pickup and return very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 05 September 2022
" Great drop off Pick up could have been quicker "
" A little expensive "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CHRISTINA - 04 September 2022
" The experience was excellent. The service and customer care at the time we arrived was brilliant "
" The service when we picked up the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRANT - 02 September 2022
" Great and friendly customer service experience, thank you "
" Great experience, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDMUND - 02 September 2022
" Great as always "
" Rey helpful and friendly team from pick up to drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GURU - 01 September 2022
" Very affordable. "
" Executives were very helpful. They sorted the problems swiftly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 31 August 2022
" 1st class "
" 1st Class Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - 31 August 2022
" 100% positive experience "
" Staff are very friendly even though busy and managed to get me a great free upgrade. Very impressive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 29 August 2022
" Good all round "
" A good company I'd just really like to have a spare tire provided as opposed to have to wait for the RAC if I get a puncture "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONALD - 28 August 2022
" All good "
" Collection lad very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 28 August 2022
" Car very nice, but pick up frustrating. "
" I was annoyed to find no office or pick up in Gatwick north terminal as notified in email. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIET - 27 August 2022
" My experience with SixT was all fine. HOWEVER I was hoping to be able to tell you how disappointed I was with AutoEurope. I have used you for many years now BUT this time was bad. 1) The booking (after 3 tries) did not allow the one way rental to show. 2)After a phone call it was suggested we talk to the desk when we arrive - the person on the phone was not prepared to help. 3) This was after numerous emails to try and rectify the matter beforehand. 4)Arriving at the desk the insurance was not included as requested at the time (I always do full insurance with no access). I had to pay £78 plus vat more to be insured. If I had known that the insurance was not booked by autoeurope as I expected I might not have used you on this occasion. 5) I also had to pay the one-way cost of £50(ish) which at the time of booking with autoeurope was said to be included already. So in the end it cost me about double the cost to rent the car. And I had to make the decision on the spot (being surprised) - that was not enjoyable. Can you please look into the matter for me. Thanks. "
" When I inspected the car (although I took fulle insurance) I saw that the front tyre was half flat. As I was to return the car very early morning, I could not trust that the tyre would be right. I was happy when SixT gave me another car straight away. The desk person was very helpful and understanding of the situation of autoeurope letting me down a bit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CORIN - 26 August 2022
" It's a pretty good website for booking cars, but the price is quite high. "
" The staff at the office were great, and the car was good. However, it was very expensive compared with last year. Also, I would have liked more flexibility over the exact kind of vehicle I rented. An estate car would have suited me more than an SUV. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by OLIVER - 25 August 2022
" Same as above "
" James offered an upgrade to a hybrid electric which would save us money and was heavily discounted. When we saw the car we realised why it was discounted as it was high millage and dented and stained inside. I don't think this was really an upgrade but more a swap from a smaller new car to an older better car. I get the sales pitch and he was very good at this and the car did save on driving stress and fuel. I don't think it was worth the upgrade fee all the same, it should have been offered as a direct swap. The chap who then gave us the keys didn't explain how the automatic car worked and left pretty fast. Luckily my husband googled the instructions so we were away within 5 minutes. On the return the chap who met us was fantastic, very efficient, friendly and helpful. I would still be likely to use the company again as it is good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WILLIAM - 24 August 2022
" Great service "
" Fast easy servcie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 24 August 2022
" There was some confusion over the booking. I paid 205.57 pounds to Auto Europe on July 1st 2022 for the booking. However, Budget gave me a bill for 196.63 pounds. Although it states it has been pre-paid, the desk staff said that I would pay this and they would reimburse Auto Europe. No payment has been taken from my account, so I guess they were mistaken. The price difference made it more confusing. On one occasion I called Auto Europe to confirm about the insurance cover. The agent was quick to respond and very helpful. "
" The car had some minor scratches that were not noted on the documentation. The staff were quick to remedy this. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ABDEMANAF - 21 August 2022
" Will come back again "
" Amazing staff very helpful to offer us options to upgrade and cover us with insurance Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 21 August 2022
" The car I was given wheel's were not balanced and was very dangerous. I called the contact number numerous times and I was advised to take the car to the nearest europcar dealer but they couldn't give me a car. I had to drive the car which was very uncomfortable and dangerous. This also took me nearly 8 hours to resolve but unfortunately no one could help and the Philippines call centre could not help. "
" The europcar staff said that my keddy insurance cover was not good and I needed to take out their cover. Also, the car I ordered was a medium suv and I had to upgrade because they didn't have one in stock. I was completely miss sold the car and co er. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by NICOLE - 19 August 2022
" As above "
" We are disputing our bill as we didn't receive a full tank of petrol so it's very difficult to have it returned with the same amount of fuel also a lot of the charges were not explained ie location etc "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 19 August 2022
" Very easy to use web site with a large selection of rental companies. Most prices cheaper than competitors. "
" Swift and easy pick up process. Polite and helpful staff, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 16 August 2022
" Only issue I have is that your website said I had to travel from Terminal 4 to another terminal then get the shuttle. That wasted me an hour, and turns out not to be true. A blemish that can be easily fixed, please. "
" The guys who handed the car to me were professional in the extreme. Very knowledgeable, very courteous. If I could pick them next time I would. The guy I dealt with when dropping off was equally as good. Your staff represent you very well. The car was great, did what I wanted. (Gutless first gear, but I guess that's a SEAT thing...) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 15 August 2022
" Very happy "
" Very good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JATINDER - 12 August 2022
" Highly reccomended. The whole experience was satisfying. "
" Thank you Bianca for your advice and assistance - You were really great and reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 10 August 2022
" Auto Europe always has a great deal on offer and have been using their website to book vehicles for 12+ years now. Will continue to do so. "
" Great customer service and had no issues finding place, parking (with ZipCar Flex - which was a bonus). Quickly given keys upon arrival after a very brief check-in. All was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 09 August 2022
" Disappointed not to be given reserved vehicle or an equivalent one of the same boot and cabin size. "
" Did not have the car reserved via Auto Europe. Size of car offered had far smaller boot and cabin space. No alternatives of same size as reserved was offered for the category. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PATRICK - 07 August 2022
" Very smooth rental experience. "
" Great customer service. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 06 August 2022
" The vehicle was nothing like the description in the booking which caused inconvenience "
" The car was far smaller than the booking suggested. It was a hybrid and had no charge when collected with a tiny fuel tank. No alternative was available. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 06 August 2022
" As response in 3 "
" Things were very good, until we discovered that Avis had charged us in full second time for the same rental. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARION - 04 August 2022
" Very good and efficient. I was short of time, but my 1-day hire worked perfectly. I was grateful to the staff. "
" Was pleased with a free upgrade to Ford Focus. Staff took time to help me familiarise myself with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKO - 27 July 2022
" Good overall! "
" Sandra ( the woman behind the till) she was professional. Thanks to her that I got extra insurance because there was damage to the car that was not registered. And I got away without paying for something I didn't do. Thanks Sandra "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SCOTT - 25 July 2022
" Really disappointed in the customer service provided by this company. I was shocked to learn that there was no humanity shown given my flights were cancelled whilst I was trying to fly to the UK to attend the funeral of a family member. "
" My flights were cancelled so I was no able able to use the car hire service which I had reserved. Despite the issue being out of my control and highly common during these covid times, I was denied any form of reimbursement for my booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ARTHUR - 25 July 2022
" See above. "
" Very good experience with Sandra at Heathrow. The VW Passat was reliable and comfortable and very economical with diesel consumption. Lack of USB plugs was disappointing "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLYN - 22 July 2022
" AMAZING "
" You were incredible Haaris advised us brilliantly. We will be coming back ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 22 July 2022
" Everything went smoothly and I would use again "
" All staff were very helpful and friendly and the aftercare (follow up phonecall) was a nice touch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 21 July 2022
" A high quality rental company with good quality vehicles. "
" Helpful staff at both pick-up and return. Some damage was suffered by my vehicle during the rental, but the procedure for dealing with this was efficient and reasonably transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROGER - 20 July 2022
" N/a "
" It's taking too long to return deposit "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by YOSSEF - 17 July 2022
" All went fine. "
" All went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 16 July 2022
" Car a/c was terrible, obviously not enough coolant. Side brake on car was burned out so could not hold the car in place during uphill starts. Finally, at LHR when I returned the car there were six windows at the Europcar counter but only ONE clerk. Despite there being a queue of nearly 20 people, no other clerk came to assist for the entire 90 minutes I was there. Unforgiveable! Terrible service! Shame on you, Europcar! "
" Car a/c was terrible, obviously not enough coolant. Side brake on car was burned out so could not hold the car in place during uphill starts. Finally, at LHR when I returned the car there were six windows at the Europcar counter but only ONE clerk. Despite there being a queue of nearly 20 people, no other clerk came to assist for the entire 90 minutes I was there. Unforgiveable! Terrible service! Shame on you, Europcar! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANASTASIA - 16 July 2022
" The man that served us was lovely and so helpful. He went above and beyond for us "
" All staff were very friendly and helpful. The wait time to collect to car was over an hour however. More staff are needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIAN-MARCO - 13 July 2022
" Autoeurope.com has been good so far for many countries. I always found issues when renting in UK. So: I will recommend it for countries other than UK. "
" I booked a car with full insurance / no deductible. Of course while picking up the car the agent used the usual tactics to make us spend more. Terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MARTIN - 13 July 2022
" nil "
" nil "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 12 July 2022
" Would have been cheaper using Uber "
" Looked for reasons to up charge providing a more expensive car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RAHUL - 09 July 2022
" Just try and additional driver in rentals more than 10 days "
" They push for zero excess cover "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CLIVE - 08 July 2022
" I have no complaint with Auto aEurope but I would not use Hertz again "
" The drop off was a shambles. We could not enter the compound. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEREMY - 07 July 2022
" Easy to cancel. Easy to compare rates. "
" Car had damage to front wing. Interior had a broken driver window switch. Cigarette burn in driver seat. Car key would not flip out which was a pain to have to pride it out each time you went to start the car. Car should probably have been retired sooner. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LONDON, GB - Reviewed by YOEL - 03 July 2022
" midday robery would advice every one to stay far of "
" the best servive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ALEX - 25 June 2022
" Good staff "
" Good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANN - 17 June 2022
" To be commended. "
" I was extremely pleased with everything. Everyone very friendly, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MONICA - 06 June 2022
" The only downside is that the office is located away from the terminal. Apart from that everything was great. No queues, the shuttle service took 10minutes, wasn't busy.. "
" The only downside is that the office is located away from the terminal. Apart from that everything was great. No queues, the shuttle service took 10minutes, wasn't busy.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - 04 June 2022
" A1 "
" A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJDEEP SINGH - 26 May 2022
" My experience was great and I would always recommend my family and friends to go for auto Europe whenever they want to hire any car "
" My experience with Auto Europe has been excellent. The car was in an amazing condition and the staff was very helping. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 26 May 2022
" The check in desk is a long way from the arrivals gate and when you have a lot of luggage it's not nice When you eventually get there there are no seats to use to wait to be dealt with which was almost 30 mins "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 21 May 2022
" Online checkin would not work with Avis as the booking was through yourselves "
" I returned the car the evening before the due date and they tried to charge me an additional £400+ for bringing it back a fews hours early. I refused to sign, obviously, and after a lengthy discussion a revised contract was issued showing £120 due(as expected for the cost of an extra driver). They still have not collected this with the credit card they have on file. All very unsatisfactory and left us feeling stressed. I had only used 580 miles of the allotted 2,100 so the charge wasn't for excess millage. The car was best described as tired but I guess that is understandable with the lack of new cars and the mileage the rental cars do. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 21 May 2022
" My wife and I have used Autoeurope for over 10 years. You have helped and supported with occasional disputes with rental companies and I would always use tour services. "
" Easy and conveniently positioned, this is the second time my family has used Easirent. The staff are courteous and friendly and their prices very competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 19 May 2022
" Book direct with the company nearer the time to save hundreds.. "
" I was disappointed to find the same car available for £200 less if I booked direct with Sixt a few days before the rental. At almost £500 for 3 days hire, I feel somewhat cheated. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSEMARY - 17 May 2022
" autoeurope process worked well. I was disappointed to be offered a car that smelled of cigarette smoke and this makes me less likely to choose hertz in the future. "
" The inside of the car smelled of cigarette smoke. I pointed this out and the person on duty said he couldn't smell anything. No effort was made to offer me a replacement vehicle, which, when I mentioned it again on returning the car, I was told should have happened. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MICHAEL - 10 May 2022
" Good experience overall with AutoEurope. "
" Having rented a car through Autoeurope where I purchased full protection insurance, I found it stressful and irritating having to argue with the Keddy counter staff at pick up, who claimed that Keddy did not honour the insurance I bought through AutoEurope. They claimed that I had no insurance protection on the rental, even though my voucher indicated that I had insurance coverage. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 08 May 2022
" I'm now left unsure about who to book with in the future as I feel trust has been broken "
" I have answered the budget customer feedback questionnaire and highlighted my dissatisfaction with their raising of additional charges to what I paid upfront. I took the vehicle three hours before the time I thought I would but returned it the day before but despite that they raised an additional £92. They also raised a pick up fee of £60 odd pounds as a pick up fee at Gatwick which was most annoying as I had always booked it for Gatwick. They also tried to get me to take full insurance with them in addition to what I had booked through yourselves on the basis that you were just an agent and I would have difficulty in the event of damage or an accident. All this has left me most unhappy "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 07 May 2022
" I'm hoping Economy cars haven't been downgraded? "
" I paid for an economy car but I had a citroen CTC1 - tinny sounding car, gearbox won't last! Last year, I was getting a Skoda in the same category. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHN - 04 May 2022
" see comments above. "
" Generally very satisfied, but the interior of the car smelt of smoke (I was offered another car but declined as not sure how long it would take) and the tyre pressure had not been checked as the warning light came on on the second day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KENNETH - 01 May 2022
" same as above "
" very quick to pick up and drop off, all went like clockwork thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 01 May 2022
" Autoeurope provide an important service between the hirer and the unprofessional car hire companies.I will try not to choose Avis next time. "
" I have always rated Avis as the best but the last twice I have used them their standards have dropped. This time when I arrived the sales person warned me that there was dufficulty in getting petrol and that I should buy a tank full of gas from them.I decided not to and found no difficulty in buying petrol. I was also told that the car I was renting had no damage on it.On inspection I found the car had many scratches and surface damage.I asked the manager to help me he offloaded me to a sales person who told me I should take pictures as evidence.It is surely Avis's responsibility To assess and record the condition of the car and not the job of the customer. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANNE - 01 May 2022
" The entire experience, from collection from the terminal to drop off was first class, and mirrored on my return journey. The customer service was excellent and I was treated with courtesy and respect throughout. Highly commended! "
" Customer service was first class - the staff were very considerate and went out of their way to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 28 April 2022
" I always find Autoeurope very effecient and professional - sometimes not the cheapest cars - but sometimes they are! I trust Autoeurope "
" The whole experience was very smooth. Adil, the counter staff at Europcar worked really hard to make the pickup extremely fast - I arrived late with 2 children, and he completed the paperwork in minutes. Excellent "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 23 April 2022
" Although the damage on the car was well defined and noted on the electronic car hire policy provided by SIXT. When returning the car, the SIXT employee at drop-off made an effort to record damage already noted on the hire form claiming that it appeared to be new damage. I showed him that the damage was already recorded on the car hire documentation but, he still claimed this identical damage already noted by SIXT was new. When I received the electronic Car hire return notification 1 hour later, the damage was indeed noted as "new", even though the exact same damage was noted below as outstanding. I then proceeded to waste an hour of my time on hold with various SIXT departments confirming the damage was indeed outstanding and I would not be charged. Luckily I had recorded all the damage on my phone before taking receipt of the car. Terrible service, from the drop-off and tantamount to fraud. "
" Although the damage on the car was well defined and noted on the electronic car hire policy provided by SIXT. When returning the car, the SIXT employee at drop-off made an effort to record damage already noted on the hire form claiming that it appeared to be new damage. I showed him that the damage was already recorded on the car hire documentation but, he still claimed this identical damage already noted by SIXT was new. When I received the electronic Car hire return notification 1 hour later, the damage was indeed noted as "new", even though the exact same damage was noted below as outstanding. I then proceeded to waste an hour of my time on hold with various SIXT departments confirming the damage was indeed outstanding and I would not be charged. Luckily I had recorded all the damage on my phone before taking receipt of the car. Terrible service, from the drop-off and tantamount to fraud. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DANIEL - 21 April 2022
" Great "
" Monica was helpful and awesome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 12 April 2022
" Considering the car I got and the price I paid, I was happy with my experience. "
" Hertz offered me an automatic Toyota, but insisted that I had paid for manual and prefer manual car to drive. They then gave me a new Kia Sportage and it was a very nice car and drive. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 12 April 2022
" EVERYTHING VERY GOOD "
" THE YOUNG MAN AT THE DESK WAS VERY HELPFUL AND WE WERE VERY PLEASED WITH THE CAR AND WILL DEFINITELY BE BOOKING WITH AVIS IN THE FUTURE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 08 April 2022
" No problems. "
" Counter staff at both LGW and ABZ were very helpful and provided speeedy and efficient service. Vehicle wa supgraded without explanation. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 08 April 2022
" All was fine "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - 06 April 2022
" Auto Europe was easy and straight gorward "
" I have had to complain to Budget. They gave us a smaller vehicle than I requested, took an hour at the desk to get it and then took a week to respond to me I have now had some sort of recompense but I won't be using them again. Their customer service is shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVEN - 06 April 2022
" This would be the 5th or 6th time I have used Autoeurope and is my go to car rental company "
" While the staff were good the car had a lot of scratches and as we arrived in the dark were unable to check it before departure and I had to take it to a Keddy depot close to where I was staying to have the damage and scratches verified ,also the car when reversing up a gradient would judder badly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELANIE - 01 April 2022
" easy to use, great comparisons and excellent selection. Will use again. "
" Excellent experience. Have used other car rental firms before but Alamo was by far the best. Georgia who handled the collection was polite and explained everything perfectly, no hidden extras. Adam who took the vehicle back was efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANJIN - 31 March 2022
" overall a very good experience, no problems at all "
" everything was easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 27 March 2022
" Such a great simple website "
" Awful got downgraded, got charged for a second driver I didn't want, staff were rude to me and had to wait for 1 hour to get the car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ELI - 23 March 2022
" Fast & convenient checkin and car return at the airport, will defenently use it again "
" Convenient reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NORHALIM - 21 March 2022
" This is my second booking using Auto Europe. No issue with my first booking back in 2019. Hope Auto Europe will be able to resolve this issue. Otherwise i will not be using Auto Europe for any bookings in the future. "
" I was charged an additional GBP 614.57 on top of what i've paid to Auto Europe. The total invoice issued by Sixt was GBP 1,148.45 and they deducted the Auto Europe voucher of GBP 533.88 which i provided. I didn't expect there will be a hidden cost from Sixt. Please contact me via email in order for me to provide the invoice issued by Sixt and to resolve the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANDREW - 21 March 2022
" As above "
" Competitive price and different return depot easily arranged. Drop off at Birmingham very efficient and driven bsck to the railway station. Collection was not so good as had to get to depot via hoppa bus thst didnt turn up - had to get taxi which cost £17!!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHEILA - 20 March 2022
" Can't wait to hire another car from them "
" Professional and caring staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 March 2022
" Efficient, courteous, value. Thank you for getting me out of a tight spot. "
" Efficient, courteous, value. Thank you for getting me out of a tight spot. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEN - 14 March 2022
" yes "
" very easy and friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWARD - 12 March 2022
" Very smooth and efficient "
" Customer Service representative was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWARD - 12 March 2022
" I purchased excess cover through Autoeurope, but was still pestered by Budget to purchase the same cover. "
" Very inefficient counter staff; was pestered by phone and by email in advance of the rental regarding online check-in and excess cover; online check-in did not in any way speed up the key collection / inefficiency of staff; rental agreement varied at last minute to include unfair terms including 3x standard excess; rental agreement inaccurate in claiming vehicle had no damage (it had significant visible damage on collection); return instructions were unclear and contradictory to what was on the Budget website "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JONATHAN - 11 March 2022
" By using Auto Europe I was able to compare vehicles and get the best price for my trip. "
" Nothing to add really. The collection and drop off were very quick and efficient and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MONA - 10 March 2022
" As above, Enterprise were a nightmare to deal with. "
" They claimed we damaged a tire having told us at pick up to ignore tire condition and concentrate on alloy wheel condition only. Now they want us to pay for a tire because it had the slightest scuff on it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARTIN - 04 March 2022
" Very good "
" The gentleman whom arranged car at Sixt desk was excellent and thanks for upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 01 March 2022
" Good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 27 February 2022
" All staff were great a very reasonable extension arranged with no fuss and a great price when our plans had to change. "
" The after hours return service is excellent with no problem returning me to my hotel. Would thoroughly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 27 February 2022
" Booking on the website was fine. However I made a silly mistake when booking and ended up paying 1 day too much (I selected 10:30 instead of 22:30 pickup time). This left me with a bitter taste. "
" The gentleman on the desk was really helpful and friendly but.... - he was alone.... - the process to fill paperwork was slow.... - so it to me over an hour to get the keys The car was fine despite being a nearly 3 year old corsa! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RABEH - 27 February 2022
" Great service "
" Europe car representative was v nice and provide above and beyond service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 25 February 2022
" My experience was that, because we had a flight cancellation, we needed another car within 5 hours of returning the rented vehicle. Virtually none were available and then only at a ridiculous fee. "
" The car was not great and the tyre pressure warning system came on occasionally "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANTHONY - 24 February 2022
" Easy to use website. Also very helpful should you need to phone. "
" Check in at different terminal, only find this out once you have found the desk in the North Terminal. Check in took a long time considering I had all my documentation. Pleasant staff. Drop off was hampered by not allowing the barrier to recognise the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MORGAN - 23 February 2022
" The worst hire car experience ever. I booked through skyscanner where I filtered for hire cars only located at LHR. It turns out you are not at LHR and don't even have a service desk there. You then passed the booking onto another company Easirent. None of this was made evident until after I had paid. I tried to call you 10 times to confirm and/or cancel but you dont answer the phone. The easirent experience was worse. You are completely misrepresenting your service and location to customers. "
" The worst hire car experience ever. I booked through skyscanner where I filtered for hire cars only located at LHR. It turns out AutoEurope/Easirent are no where near LHR. By the time you answered your phone and told us where to hop on your bus and it stopped at 10 other places it had taken 2 hours to get from the terminal to the hire car location! Followed by another 45 minutes for the desk person to find and do the paperwork. A staggering 3 hours terminal to driving away. The car clearly had unmarked damage on it so thank god I spotted that and told them before we left to avoid that nightmare. Then when we dropped it off the bus back to the airport was nowhere to be seen thus we had to pay for a taxi to get back to the terminal. I expressed my disappointment to the lady behind the desk who acknowledged it was a known problem but some guy wearing a tracksuit aggressively came up to us and said "we are cheaper, every hire car company is the same" at that point we felt unsafe and I even felt unsafe for the girl behind the desk as this guy stood over her. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by UNA - 22 February 2022
" Checking in was quick and efficient and on my return, the friendly staff were a delight, helping to get me to the North Terminal in time for my flight. I'll certainly use Europcar in the future and my car rental was first class, an absolute joy to drive. Thank you. "
" Cannot praise Vladimir at your Car Rental in Gatwick enough. He was efficient, professional and made sure I was happy with my rental car before I drove away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 21 February 2022
" Stress free throughout "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 19 February 2022
" No holds up, everything went smoothly. "
" Very friendly staff in Heathrow. Car was clean and better than model booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FERGUS - 17 February 2022
" Great experience except for hour long wait to pick up the car after check-in "
" Great experience except for hour long wait to pick up the car after check-in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VANCE - 11 February 2022
" I was impressed with your system of choosing and price band. The vehicles and their economy, driver assistant and comfort were such that I've tried to purchase one for my permanent use. "
" I like your system of choosing a vehicle within one's buget and your choice of vehicles. My last 2 vehicles were such fun to drive and economical that I have tried to purchase one for my permanent use. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by IAN - 10 February 2022
" In comparison to going direct to the rent-a-car-companies I found that prices were attractive, the speed and simplicity of booking online enabled me to chose Autoeurope "
" Very courteous and friendly staff who are really to guide and help you with a hassle free and excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 February 2022
" Please see 3 above. "
" I have used Europcar/ Keddy over a number of years and have always been very impressed with their staffs' courtesy and service. Always appreciate the frequent upgrade process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 06 February 2022
" No complaints at all with Auto Europe but I would strongly recommend that you drop SIXT from the companies you deal with. See above.. "
" Three times we've hired a car with SIXT and three times after the correct return of the car we've had additional charges appear on our bank account. The first time we were charged about £170 for additional insurance for which we got a refund after making a complaint. The second time we were charged for late return of the car when it was returned on time (we were able to prove this because we kept the return parking ticket) and again we received a refund after complaining. And for this last car hire we were charged an extra £23.99 for nothing..we complaining and got no reply and eventually our bank refunded the money. It would seem that SIXT have a deliberate policy of applying additional charges to customer accounts after the car has been returned and I imagine that most customers either don't notice or don't complain. This situation is quite outrageous and we won't ever hire a car from this company again. I would be grateful if you could look in this situation it is not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 03 February 2022
" Used AE for many years and no problems. "
" Easy to find location. Very help ful staff in office and at car pick up/drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HUGH - 30 January 2022
" See above under Europcar. I have used AutoEurope on many occasions in the past without complaint. At the moment, in the absence of assistance from AutoEurope to sort out this problem, I will not be recommending AutoEurope to any third party. "
" The car hire commenced at 10am. I attended the Europcar station shortly before 1pm and within the opening hours advised to me by Auto Europe. He told me that they had been very busy did not hold the car - which I prepaid for - for more than 1 hour from commencement of hire. I was regarded as a no show. He purported to rely on a condition applicable to hires booked through third parties to the effect that if the hirer didn't attend within 1 hour of the booked time then they were a no show and Europcar were under no obligation to supply a car. When I pointed out that I was not aware of such an onerous term (complete loss of prepaid fee, while Europcar were at liberty to rent out the vehicle again) he said that Auto Europe should have told me. Nowhere on the documentation sent to me by AutoEurope is such a term highlighted prominently. I cannot even find it in the small print, is it in fact on any of the documentation provided to me by AutoEurope? Europcar insisted that the only way that Europcar would provide a car for me was if I paid £90 more for an alternative vehicle. I told him that he was leaving me with no choice but to do so. On the pro forma that I signed however, I did add words which noted that I was told the vehicle I had booked was not available. PLEASE SORT THIS OUT WITH EUROPCAR. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 27 January 2022
" I would not use Europcar Gatwick again. "
" Tires were not road worthy, and other faults with old vehicle "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PEETER - 23 January 2022
" We called Auto Europe support to cancel the Sixt rental, but got a response that it is not possible to cancel or refund - even with the Late Cancellation Refund Program that we chose to pay for at the booking. The explanation was that we had a "no-show" and the Late Cancellation Refund Program does not cover that. "
" Apparently Sixt at Stansted airport closes at 4pm even on workdays and we couldnt get there in time as there were long queues at passport check and also waited for rental shuttle for more than 30 minutes. All other car rental desks (Hertz, Avis, etc.) at Stansted were open, only Sixt was closed, so we were left without a car and apparently also no refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 23 January 2022
" No other complaints "
" A somewhat surly greeting at earlier than expected morning pickup with staff member suggesting a possible extra day charge despite still falling well within the contracted 28-day period. No extra charge eventuated. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LOYCE - 22 January 2022
" I now doubt the partners you choose so could not recommend using AutoEurope "
" Car dirty not cleaned . Car fuel almost empty on nominal full to full rental . Agent pushed additional insurance despite us taking CDW with you Agent difficult to deal with. Told me I should not trust your CDW insurance and insisted their additional insurance was the only way On return tried to allocate wheel damage to me but I had to prove the damage was there when I collected the car ( had photos ) If you value the reputation of AutoEurope I advise you to remove this company from your listing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CLAIRE ELIZABETH - 17 January 2022
" Awful. Will leave a negative review online "
" Appalling. I had issues with my credit card at check in - this meant unless I paid out huge daily excesses I couldnt hire the car. Spoke to one of your colleagues and was unable to get a refund - £70 wasted and no car. I was told by the car hire company, if I had booked through them I would have eligible for refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 13 January 2022
" Overall good, easy to use, good price and no problems in booking, pick up or drop off. "
" Quick and easy to complete the paperwork both at pick up and drop off. Well explained and very pleasant staff to deal with. Both staff very friendly and helpful - dealt with everything really quickly. Car itself was good, easy to drive and good size but little annoying that no manual included, washer bottle was empty and warning light came up almost immediately for oil change/service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SHEILA - 12 January 2022
" Not a good one as I believed taking full insurance cover I would be refunded if I needed to cancel late as a result I lost all my money "
" I took out insurance cowering late cancellation...when I tried to cancel l was told I wasn't entitled to a refund felt very let down as I always used this firm "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PHILIP - 12 January 2022
" Auto Europe always present you with a range of options which allow you to decide what works best for you. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HILARY - 11 January 2022
" Service was good, was very very expensive and the car we were given was not satisfactory "
" We weren't given the estate car we booked, which we needed for the boot space. This was very inconvenient. The onboard computer had a fault which meant it continually flashed up alerts which were clearly not real. Staff were charming and helpful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STUART - 10 January 2022
" Service was excellent, again THANK YOU to Raad and Khreeo at Sixt! "
" Raad and Khreeo were courteous, professional and very understanding. You need to make it clearer in your confirmation that a passport is needed if you aren't a UK citizen! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IRFAN - 09 January 2022
" Exceptional value for money provided by Auto Europe. Entire process was seamless and efficient. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAKAN - 09 January 2022
" Used this service a few times now everything going smooth without issues. "
" Great service, very helpful staff, highly recommended! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 08 January 2022
" See previous comments "
" All good apart from drop off procedure. I made arrangements to return the vehicle earlier than the contractual hire inch that there would be someone there to check the vehicle. When I did this I was informed that the check in personnel had finished for the day. Now I seem to be in dispute about 'scuff' marks on the wheels which I am not responsible for. Very irritating. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NEAL - 05 January 2022
" I will recommend to family & friends based on this experience & will also be returning to use personally. "
" Excellent Customer service throughout & additionally, staff provided Google Map information regarding location for PCR test. We had no UK phone operation or Sat Nav in rental car. Above & beyond, which is great to see in todays world! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 05 January 2022
" Unlikely to use Auto Europe due to the experience with the additional costs "
" Easirent were fine and we were happy with the car - the only complaint I have is the additional driver charge was more than stated on the voucher and I was left with no alternative and had to pay the additional cost "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHAMMED - 03 January 2022
" Cerys smooth from booking to drop off. Many thanks "
" Always pleasant experience better than most I would say "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 01 January 2022
" Big smiles all round from the whole family "
" A no-worries rental which ticked all the boxes. 'Paperless' was a new thing but an improvement as I had all the I info & phone numbers in a Gmail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 01 January 2022
" Auto Europe is a good rental broker, and I like its flexible cancellation and modifications policy. "
" Enterprise is a very good company from which to rent, and has a sensible policy in relation to vehicle damage (for example, scratches to alloy wheels are regarded as fair wear and tear). The staff were helpful and professional, the vehicle clean and well presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 01 January 2022
" As stated above. I think you are very very bad company and you have stolen my money. But I'm sure you don't care . "
" Having been banned by the French government to travel to the UK for 18th December, I contacted your web site, you referred me back to the site I purchased my car location. Unfortunately for me I contacted them on a email address that was on there web site but was not the correct address for a request to postpone my location. I contacted them before my rental began by phone only for them to say that it was too late to get a refund or credit. To I paid for nothing!!! Was do you think about that? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVEN - 30 December 2021
" Excellent service "
" A smooth experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 27 December 2021
" No problems, good service. "
" From start to finish renting a car from Budget was very satisfactory. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 27 December 2021
" Friendly, efficient and faultless service. If you're flying into LHR Terminal 5 they should be your first choice. "
" Friendly, efficient and faultless service. If you're flying into LHR Terminal 5 they should be your first choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 24 December 2021
" Cost was very high for this rental. "
" Pick up and drop off was quick and efficient. Only downside was the high cost for this rental "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MING HON - 19 December 2021
" No mess and easy "
" Super friendly and easy rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEMMA - 15 December 2021
" As above, a very pleasant experience. "
" Hiring the car was very easy and efficient. Staff quick to answer the phone and help with queries. Lovely car too! Will use again when I'm next in the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 15 December 2021
" I have written separately to Avis on this matter but not surprisingly they seem to have accepted their staff's recall of events. I was sufficiently distressed by this experience that for the first time ever I had to ring one of your operators for support. "
" Very bad experience this time at Stansted airport. Threatening behaviour of staff member as a result of my stated intention to complain to Avis about their policy of not providing vehicles with spare wheel or repair kit. He threatened to call security if I did not hand back car key as he wished to cancel the contract. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LONDON, GB - Reviewed by CHEE - 14 December 2021
" Please change your voucher format to have the all-inclusive insurance VERY CLEARLY shown, so that I can find it easily to show to Europcar staff. I couldn't find it easily - it was a bullet point only and doesn't summarise the coverage. "
" Europcar counter staff keep trying to sell me all-inclusive insurance and asked for PROOF that my Auto Europe package included it. Staff wasn't sure what Fiat Tipo was (as the voucher stated this car). Otherwise, staff is helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NATASCHA - 14 December 2021
" Although dealt with swiftly trying to contact Keddy/Europcar on the phone is an absolute nightmare and it's got nothing to do with covid. "
" really friendly service at the desk. But decided to upgrade vehicle and take out the road side assistance. Just as well as a few days into the rental period the vehicle was inoperable. The replacement did not leave me happy or the fact that the road side assistance did not take me with the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GABRIELLE - 14 December 2021
" Easy! "
" Very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 07 December 2021
" Used Auto Europe for over 20 years to seek the best value hire and to smooth the booking process, which has proceeded without a hitch in all hires. "
" Well looked after but they are a bit too pushy about upgrading!!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATE - 07 December 2021
" They were fine "
" Harry was incredibly patient and helpful. I would rent a car from Easirent again due solely to his kind customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 07 December 2021
" Due to new travel restrictions I was unable to take the rental. I contacted Auto Europe asking for a refund or credit note but I was 40 minutes outside the 48 hour deadline. Disappointed there was no flexibility during these difficult times. "
" Unable to take the rental - see comments below. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANDREW - 07 December 2021
" see above "
" The car was decent by when i brought the car back they levied a £190 charge and £80 admin charge for a small scratch on the front bumper. I had no idea it was there and it couldve easily been there on collection. The staff were very unsympathetic and matter of fact as if i was trying to have them over. I will refuse the charge with the credit card company. I've been an autoeurope customer for a long time and this has really put me off using you again - sorry. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAYMOND - 06 December 2021
" Quick and easy "
" Was ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALASTAIR - 04 December 2021
" Very efficient booking process. However, i entered 'collect in terminal' as a prerequisite, as I was arriving late and flying out at 6.20am. To find that it was a 40min shuttle bus ride away, buses only 1 per hour and not running early enough in morning, made this mistake on their or your part very frustrating. Otherwise, good value for money. "
" Great service and car in excellent condition, but strong smell of cigarettes disappointing. I entered 'collect in terminal' as a prerequisite, as I was arriving late and flying out at 6.20am. To find that it was a 40min shuttle bus ride away, buses only 1 per hour and not running early enough in morning, made this mistake on their or your part very frustrating. Otherwise, very good value rental and highly economic fuel consumption. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHRISTOPHER - 04 December 2021
" The age/condition of the car and the confusion of the MOT being due took the rdge of what would have been an excellent overall experience "
" The car was nearly 3 years old and looked it. Many scratches were not listed on the rental firm requiring a delay while a member of staff manually updated. In addition I was contacted mid hire to return car as the MOT was due(albeit it was later determined it was due at the end), I have to ask why would you give a car out that had its MOT due during its rental period. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GERALD - 02 December 2021
" Lovely car...Citron C4. Good experience. "
" Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 01 December 2021
" Auto europe did not inform me of the requirements to provide proof of address and National insurance number. This delayed my rental by 2 hours "
" It was ok. They did not have the car I ordered. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by TIM - 30 November 2021
" None "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 29 November 2021
" I chose to use europcar at a significantly higher price than other options but this price was not justified with the car that I received. In the past I have used europcar and was happy with the experience, it was a shame that this was not the case this time, I will consider other options next time. "
" Condition of the car was poor, it still has masking tape on the windscreen and marker pen on the outside or the car. I had made the reservation for a vw Passat or similar, the car i was given had a much smaller engine, 1l, which was under powered for the journey I had planned. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ANTHONY PETER - 29 November 2021
" Great service as always "
" Only negative was the the car interior looked aged and dirty , also although there was a spare tyre and locking nut , there was no brace so you wouldn't have been able to change the wheel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AHMED - 28 November 2021
" Reap off no good Very bad service there was person served me at Heathrow airport he name is abdul very bad service I will never recommend easirent to any body "
" Very bad service I will never book again with easirent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JACQUELINE - 25 November 2021
" We were dropping the car off at 4am in the morning expecting to catch a shuttle bus to the terminal. Hung around waiting for 30 minutes in the cold. In the end a bus going to the terminal stopped and the lady driver told us to hop in as shuttle service didn't start for another 30 minutes or so. Do think there should be signs to inform you of this and also car rental knew what time we were returning the car. "
" One of the best walk around with Eva. Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - 22 November 2021
" Well recommended "
" Fast check-in, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 20 November 2021
" very sub par they need to be shown how to run there rental business "
" service was terrible had a puncher waited a total of 6 hours for repair the gentleman who changed the tire was super the only good service i had. Drop off was long and by the time i reach the airport i did not have much time to catch my plane and i was at the drop off 3 hours before my flight. I will not be renting from them again "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DERYCK - 20 November 2021
" if you deserve a refund, you should honour this. "
" Because of a bad experience I was given 3 times 20 Euro vouchers. I have tried 3 times to use these without sucess. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 17 November 2021
" Very happy with the car & customer service "
" I was upgraded free of charge by Joel to a larger vehicle on knowing that it would be easier for my 92yr old father to get in & out of.....thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 16 November 2021
" Nice and easy. "
" Lost an evening with the car due to engine and oil warnings. Breakdown service was very good but as of yet nothing from Avis. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 13 November 2021
" If you do not pass all the details about what is going to be charged how can i recommend AE or Sixt. I would like to register a complaint to get clarification "
" The gentlemen at the desk are very good and helpful. What am extremely annoyed about is the premium location fee charge. I have checked my voucher and reservation details. Nothing was indicated by AutoEurope about this cost "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANNA - 10 November 2021
" If auto Europe can guarantee a better service from providers, I'd go higher. As is you never know what you get the other end. We've booked with auto Europe many times before and those experiences range from great to dismal. "
" First thing after the getting was the intimidating sales pitch for the insurance upgrade that would have been as expensive as the whole rental and that's with already purchased extra insurance. Tank was effectively 1/4 empty, within 10 km from the airport the gauge jumped to 3/4 full. Policy was full to full but since we didn't hire directly with Sixt no refund was offered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PHILIP - 09 November 2021
" It was hassle-free. "
" Just excellent. Punctual, courteous and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 01 November 2021
" Would recommend "
" Very friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 31 October 2021
" All good, no negatives. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARAH - 26 October 2021
" Very pleased to be able to get a last-minute rental at a much better price than offered elsewhere. "
" Everything went very smoothly; staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 26 October 2021
" Generally good "
" Happy with everything except the the windscreen which was dirty on the inside ... and difficult to clean without proper chemicals and cloths. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NICHOLAS - 24 October 2021
" Auto Europe was good "
" Most was good except the full to full policy was not in place. I was given a car not full ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MICHAEL - 24 October 2021
" Good but expensive "
" Good but expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 20 October 2021
" Wasn't clear at booking how long we could alter/cancel for. Also at booking wasn't clear I was booking excess cover via autoeurope not with avis direct "
" Stefan was very helpful at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 19 October 2021
" Car was as booked. No issues. Everything went smoothly. "
" All good, but still waiting for final invoice.! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEBASTIAN - 18 October 2021
" Generally good experience and cheap "refundable excess" option make very valuable. "
" Very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERY - 15 October 2021
" See above "
" Your site says airport based. It is 15 mins by bus. Plus a 20 min wait "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PETER - 14 October 2021
" It was quick and easy. The staff was very helpful. "
" it was a pleasant smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 13 October 2021
" very easy to use. "
" Great service. Nice and easy. No fuss car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 10 October 2021
" I have used AutoEurope since 1996 and it is always a good experience. The cost of hiring a car seems to have increased dramatically recently; I'm glad that I don't have to do it very often at those prices. Thank you for asking and best wishes. "
" The staff were great! There was a customer in front of us who seemed to be taking a long time, but this was no problem for us as we live locally and hired the car because we needed a larger vehicle than the one we own. If we had been coming from a long haul flight, it might have been more trying if we had had to wait a long time. Also, the fuel return policy was very helpful given the difficulty in finding fuel at the moment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 09 October 2021
" A very good experience after some very variable experience at Stanstead. Collection really quick and efficient. "
" A very good experience after some very variable experience at Stanstead. Collection really quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 05 October 2021
" Overall happy with my experience "
" Had to wait for car to be ready 30 mins which I assume is down to lack of cars with Covid. Although I understand this, when a car is booked for a certain time to collect, would be good to collect and get on with my journey. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOROTHY - 04 October 2021
" Ease of booking, amending any bookings, staff always helpful and polite. "
" Really happy with the service both before and after renting. Staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 03 October 2021
" All good "
" It would have been great if they sent a close out receipt as I did a night drop but aside from that, all was great "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARK - 02 October 2021
" Excellent "
" Very helpful given the issues with fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 02 October 2021
" The auto Europe experience is better than dealing direct with the car hire companies. To my mind Avis is one of the best suppliers whilst the rest are mostly only interested in selling you add ons.Time for a revolution in customer service especially with the big hike in rental prices. "
" The agent was more concerned with a lost fuel Card than with my order. It tookmore than 30 mins to handle my reservation. They had few cars available and argued that the estate car they allocated for me was the same size as the small car I had reserved and needed for the small parking area I have at my accommodation.I took this up with the local manager who fobbed me off with a vague promise to email me with a change to a smaller car at a later date. Very bad customer service.However the return was handled quickly and efficiently.I won't choose Sixt again. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 01 October 2021
" It's sad that after COVID, all Car rental companies have tripled, if not quadrupled their prices. The days of cheap car hire have well and truly gone. I won't be travelling again in 2021 since the prices are too high and there's too much paperwork "
" The only thing I didn't like with the car was the throttle response and the lack of engine power under certain circumstances. Otherwise perfectly OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 27 September 2021
" Efficient & friendly service "
" Initially I was given an automatic but didn't really get on with it so I changed it to a manual vehicle.....no hassle & changed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 25 September 2021
" No issues with Auto Europe "
" Car was a old and some minor mechanical issues. Staff friendly and helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DARREN - 24 September 2021
" As said above, very impressed with the whole service. "
" Very impressed. Straight on the bus to the car hire centre. James was so friendly and helpful. We loved the little Fiat 500! Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HOWARD - 21 September 2021
" I was hoping for a refund for the lost time "
" I booked a large estate car. They offered me a Fiat 500 which was unacceptable. Booking was due to start at 09.00 am. I didn't have the car until 10.20 am. They had enough notice as I booked 2 months in advancebbb hub N "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MASSIMO - 20 September 2021
" I want my purse back "
" I forgot a beauty purse on the side of the passenger door and they could not find it since the car was rent soon after. I cannot believe they didn't check the car afterwards. So annoyed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 20 September 2021
" They ripped us off. They didn't tell my husband he was having an upgraded car. They told him "we only have this car" and he signed thinking that's what we rented and found out AFTER that they've charges us over £300 for N upgrade they didn't mention. "
" They ripped us off. They didn't tell my husband he was having an upgraded car. They told him "we only have this car" and he signed thinking that's what we rented and found out AFTER that they've charges us over £300 for N upgrade they didn't mention. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by REBECCA - 19 September 2021
" All Good "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAI LIM FREEMAN - 17 September 2021
" Easily get the car (within 20 minutes). Easily drop off after working hour "
" Staff in Euston centre was efficient. No pushing for additional insurance when he knew I have full protection from Auto Europe. One drawback was that there was no car manual inside the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SPIRIDON - 17 September 2021
" Good "
" The queue at Heathrow was very long. It took me longer in the Sixt queue, than to get from the airplane through passport control and to get my luggage. The wait in the queue was close to 1 hour. Also it took around 15 minutes to actually get the keys to the car. The car was quite dirty. The windscreen was covered in insect smears. The car itself was good. The drop-off went smoothly, except that I got a call the next day from Sixt at Heathrow asking me when I planned to drop the car off as I was due to drop it off the previous night (which I had done). Overall, the waiting times and service at the airport was not good. The dirty windscreen and car interior created a bad initial impression too. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NEDKA - 17 September 2021
" See above "
" Standing in a que for 1 hour 40 minutes to pick the car up is unacceptable and then to find a headlamp doesn't work the drivers window doesn't work is appalling and to top it all it hadn't been cleaned very well. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ANDREAS - 15 September 2021
" I like AutoEurope "
" After explaining I didn't want an upgrade that I wanted a small car. I was then also tried to be sold insurance that I bought via AutoEurope. They put the paperwork in front of me and I signed 6 times as asked. The bastards left updrade and I was charged £500. They are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRIS - 15 September 2021
" Feeling that the car had been cleaned thoroughly, making it stress-free. I also discovered after driving off that the tank was only half full. One call to Avis and it was settled. "
" Careful, efficient and attentive staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 14 September 2021
" I had no problem either while booking or while getting the vehicle. Avis staff was friendly and helpful and gave me three options to choose the one of my preference. "
" No problem whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIGUEL GABRIEL - 13 September 2021
" I did not get service but I did get charged for it. How can that happen? AutoEurope never came back to me to confirm booking. I had to preemptively browse the car rentals not knowing. The agent from Europcar was not honest. Please provide me a point of contact from AutoEurope to whom I can raise my complaint "
" Dear Sir/Madam, I try to book a car on my arrival to the UK on 6th September 2021 on your website. After filling up details I was told that confirmation could not be sent, so I never knew if I had a car waiting for me. On my arrival at LGW, browsing on car rental desks, I found out that Europcar had taken the booking, of which I knew nothing. The agent was chicky as he tried to make me insure the vehicle that I had already insured through your website. I did book GPS by mistake but the agent insisted it could not be taken out. I decided to decline the offer right there as I felt abused. I never signed any paper with him, I never got any car. I contacted my bank to dispute your charges and has advice me to discuss with you first. Could you please contact me by email? I want the charge reversed or I will pursue this in whichever way I am allow as citizen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BRENDA - 11 September 2021
" Auto-europe could not help with the problem as they said it was down to SIXT "
" No person helping to give the car and note existing damage to the car at pick-up Contract of rental not emailed to us No-one answers the phone on the designated numbers - they go to voice mail, the phone cuts off after 5 rings, or the same number then tells you it is not in service. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 09 September 2021
" Good experience.... "
" Person that assisted me at pick-up was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 09 September 2021
" Car was only 9000 miles old. I struggled with the GPS as one needed to download the manual for the car. There should have been a more comprehensive document in the car apart from a picture of the basic controls. As mentioned a simple and friendly process for booking and returning the car. For me the ability to hire a car when over the age of 75 was gratifying as many others refused me. I hired the car for 3 weeks, added 2300 miles to the clock without an issue so proves retired persons are not all a liability! "
" Quick and easy process but finding your Waterloo depot and returning to it was a mission. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BANDELE - 09 September 2021
" Fast, efficient booking process with clear instructions on the rental procedure. "
" While the interior of the car was immaculate the bodywork on the car provided was heavily scratched. Even worse was the dangerous condition of the nearside front tyre which I hadn't noticed until refuelling the car. Not what I expected from a reputable company like Avis. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JILL - 08 September 2021
" Excellent service - will definitely use again "
" Excellent service - will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CEDRIC - 06 September 2021
" You should be ashamed of your business practices - I made a booking almost a year ago, forgot about it. You emailed me to remind me about it 47 hours before the booking, when your terms and conditions say that a reservation can only be cancelled 48 hours in advance. Budget has more flexible cancellation conditions than you do, but you refused to honour their policies. I hope I will never have to book with you again. "
" Did not use the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 06 September 2021
" Very poor and not what I would expect from previous bookings "
" Was not given the correct car but a smaller one. This made the journey uncomfortable for passengers. One took the return journey by train rather than be squeezed in to the car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CLIFF - 05 September 2021
" Very good although more expensive this time "
" Fine "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - 04 September 2021
" All aspects of the hire were done with ease & no stress "
" Very helpful assistant to process our hire . No problems at all . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 03 September 2021
" Car rental as it should be. "
" Excellent customer service from Sixt, and the vehicle was also in very good condition. Hassle-free collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 01 September 2021
" Easy to use website and after checking prices often good value. However prices did fluctuate significantly and needed repeated checks to get the best deal. "
" The only problem was that although the car was brand new it was not the make I booked (I know it is 'or similar). The car supplied had the most uncomfortable harsh ride of any car I've driven in 46 years of driving! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMAR - 26 August 2021
" I like the option of good pricing and the peace of mind excess protection. Most customers are honest and genuine and they just want to be comfortable that they are not going to get ripped off. "
" Local team and very good customer service. They're not looking to rip off the customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 24 August 2021
" OKAY "
" One person in front of us but we waiting 2 hours to get a car because only one staff member on duty who had to collect cars from another location. check and clean them before issuing them! First car allocated to us had developed a fault, the reallocated car could not given to us as it has exceeded its mileage limit, third time lucky! A very good car and a free upgrade, no issues with the car at all but a very painful collection process "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 23 August 2021
" m "
" m "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FRANCES - 21 August 2021
" helpful service, always good service. I have been recommending Auto Europe to friends for many years "
" Very friendly service, good car, easy drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 21 August 2021
" Dirty car. Extra payment to be paid on picking car up. No staff at desk to give us the car. Had to go to another terminal and then back again to get the car. "
" Very bad service .dirty car extra charges made to us. Sent to different terminal "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 18 August 2021
" Depends how my query is handled. "
" For no reason I have been given by Europcar, they have charged my Visa card the amount of £166.04 on 3 August 2021. I assume it relates somehow to this booking as it's the only rental car booking I have made this year. Can you please establish why they did this and have them reverse the charge please. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HELEN - 16 August 2021
" 10/10 "
" Lovely efficient service with polite friendly staff. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MADELEINE - 09 August 2021
" I am still waiting for my money to be returned (minus £200 for your fee!!)for over a month now, despite being told 5 to 10 days to return. I send emails which are replied to but no money still. I'm giving it another few days then contacting my credit card provider directly and leaving reviews about the 'service' everywhere I can. "
" Did not hire car as I contracted Covid and found not pick up. I cancelled car direct with them after I was told by your staff I couldn't cancel. They sent back ALL money to yourself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 August 2021
" You're all the same rip off "
" Paid you full insurance when I got to desk pressure to pay £180 more car hire the new estate agents "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FABIO - 03 August 2021
" Cheated and the end by Rental Car "Budget". "
" Could have been better. The car was different from the model offered in the ad. I returned the car on the day and time set and handed over the keys. 5 hours later a member of the team called me to find out where I had left the car because he couldn't find it and the big surprise is: I was charged another £279,37 for damages. I have paid for insurance I can claim this money back, but the problem is I return the car in perfect condition with no Damages. I did open a dispute. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 02 August 2021
" Very expensive compared to using budget directly. Don't think I'll be using you again. "
" All good "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 27 July 2021
" Autoeurope tends to be my default choice. I'll usually shop around to check others for price, but Autoeurope almost always comes up trumps. "
" Drop off seemed a bit haphazard: didn't check the car. Was told I'd get the final email, but never received anything. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AARON - 26 July 2021
" Problem with the rear right indicator but very pleased with the way Beth addressed this when we handed the car back. "
" Nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SAUMARK - 26 July 2021
" Cheap prices. There were a lot of questions left to ask which were not provided in the questions - I had to call up a lot. And some wrong information about pickup area was given as well. But the cheap prices mean I would recommend it. "
" It was great. I got an upgrade from the Counter Staff (Rupesh) who was concerned about the space in our car for our luggage. He really looked out for us and the car was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUZANNE - 23 July 2021
" As above, rather misleading about how easy it would be to arrive at the car pick up point. "
" The directions about how to arrive at the Easirent car hire depot were not very clear at all; there was no information provided about which bus to take or the fact that I would need to take a bus. When I booked, on of the reasons I chose this company, was that it was labelled as "on site". I took this to mean that I would not have to travel to the depot (and, on my return, pay for a bus ride back to the terminal). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 23 July 2021
" It would have be nice to have slightly wider parking bays when returning the car. "
" I'd just like to say how pleasant it was dealing with Jonathan at your London St. Pancras branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOREEN - 19 July 2021
" Excellent service. The staff made the positive difference. For improvement: zero access fee was not included in my booking so I had to purchase that from Budget. Would have been helpful to know upfront how much that would cost in addition to rental. "
" Very impressed with the professionalism and friendliness of counter and car servicing staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MALCOLM - 10 July 2021
" Mone "
" Just good service and no nonsense that sometimes happens with other car rental companies that auto Europe partner with. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANET - 09 July 2021
" It was great to have a new car and an SUV. I did a lot of driving around Cardiff and up and down the M4 and it was a joy. It was a very stressful trip for me as my Mum had just died in Wales and the experience with Keddy was great "
" New car and a nice upgrade. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 July 2021
" Excellent "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 06 July 2021
" The man who checked me in was really pleasant, informative and friendly. He upgraded me for free to a Focus on the day and made me feel at ease throughout! Ditto, the man I handed the keys back to was equally lovely. Would recommend for the staff alone! "
" There's a lot of added costs not built into the original cost - insurance should be included as standard? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ÉILIS - 05 July 2021
" Call centre staff arranged a collection for a time that wasn't actually possible. Completely incompetent. "
" I arranged a collection at 6.30pm but nobody turned up. The phone lines were closed by the time I had given up. When I finally spoke to someone the next day,they said that the local office closed at 6pm and collection should never have been arranged for a later time. I was only lucky that I hadn't made any onward travel arrangements and I was kept hanging all evening. Very un satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ORAZIO - 04 July 2021
" Quick service, nice car. "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONNA - 02 July 2021
" Friendly staff. Lovely car. Smooth experience. "
" Friendly staff. Lovely car. Smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISE - 01 July 2021
" Easy navigation and price comparison. "
" I have taken the insurance at the agency and have been charged twice the price what the staff communicated to me. There were so hidden costs that she did not mentioned and asked me to sign on a screen without showing me the invoice details! AVIS NEVER AGAIN!! Sneaky and not trustworthy! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SAVERIO - 30 June 2021
" See comments above on Europcar. Generally, I am very surprised how prices are going up dramatically. I am trying to do a new booking for the end of July and I cannot find anything below £350 for 3 days. I have booked cars for long time and I have never experienced those prices. "
" The only issue was that there smell of cigarettes in the vehicle. Despite the vehicle was cleaned, the smell was still there. Clearly, the previous driver was an good smoker! On the contrary, the counter staff was very helpful and very friendly. Great service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - 30 June 2021
" Great car, great service, great value, no complaints...thanks AVIS! "
" Great car, great service, great value, no complaints...thanks AVIS! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 30 June 2021
" was attracted by the price- no complaints. "
" No problems at all, received brand new car- i did notice there was no spare wheel, i mentioned it when i returned the car and was told that since had roadside assistance thee was no need for a spare. I'm still awaiting email confirmation that the car was returned with no damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFF - 28 June 2021
" Good service "
" Car nice ,service good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 28 June 2021
" The return instructions at London City need updating and expanding. I struggled to get access to the car park as I was unsure whether I should get a ticket from the machine and start a charging period or not - why not use ANPR? Describing that car park as long term was confusing, as it doesn't satisfy most of the criteria for that style of car park. The drop bin was a security guard at the terminal so why not just say that? "
" Even though I had hired with Avis Internationally and had produced documentation about my address on that occasion the system failed to recognise it. It also challenged my address where I have lived since 2004, was registered on the electoral roll and where my online Experian account said I currently lived. Auto Europe had failed to remind me that I MAY need more than my passport and driving licence so I had emptied my bag of identifying papers in anticipation of the trip. The representative was unwilling to use my secure Experian account as proof of address. More time was lost as the male representative told me to wait aside so he could serve other customers, without fully explaining the situation so I could start to rectify it. He obvious has need of some customer service training and focus on conflict resolution skills: Avoidance and blank expressions are just annoying. I tried to cancel the booking, as I thought I had lost too much time and had not enjoy the Avis interaction, but had Auto Europe presented as some difficult 3rd party to deal with who may obstruct the cancelation. I resolved to continue with booking. So I had to return home to get the materials, losing about 3 hours of my rental. When I returned a few hours later, his female colleague treated me with such diffidence it verged on rudeness. I was angered by this as much the initial situation, but whilst annoyed I wanted to get the car - and get out of there asap - so I did not react. I can understand the reaction of the original representative as there are conditions to be fulfilled (even if systems did not work to the optimum) but not this, she made me feel very uncomfortable. Such a pity as the car was as good as expected. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 22 June 2021
" Excellent rental "
" Excellent rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 21 June 2021
" Auto Europe always make renting a car as trouble free as possible. "
" No hassles, no hard-sells and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RIENTS ROELOF - 16 June 2021
" Look at 3. "
" The woman who helped us was verry helpfull. I was to late and nocked after 18.00 on the door. She let me in and helped me. The story is much longer. Congratulations with such an employee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIUSEPPE - 16 June 2021
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAVIN - 14 June 2021
" Very smooth "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEON - 11 June 2021
" I booked the attached car with you from St Pancras station. When I went to the car rental area, there was no Enterprise office there. I phoned auto Europe and I was patched through to the Enterprise office. Turns out it is at Baker Street, not st Pancras. The Enterprise office in st Pancras closed 2 years ago!! So I phoned back auto Europe and they said to take a taxi to the location and you would sort it out. As the traffic was incredibly bad, I took the tube to baker st (with all my bags) and finally had my car an hour later. So here are the issues: 1. I rented from st Pancras and wanted a car there. To travel 25 mins to get my car was not convenient or pleasant. 2. I bought a tube ticket costing £5.50. 3. I was delayed by an hour hence traffic out of London was way worse than it needed to be. So I am very disappointed in auto Europe to say the least. I need you to i) make sure the change is made on your system so no others have the same issue. ii) Reimburse me for the additional costs incurred iii) offer suitable compensation for the inconvenience and delays to my journey. I look forward to your response. "
" Enterprise was fine. AutoEurope very misleading. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 06 June 2021
" All went well and smoothly. Just wish car rental prices weren't currently astronomical (especially in the USA-- thanks Covid and the downsizing of rental fleets). Hope it will improve soon. "
" Alamo by Ent is one of the big/good rental chains. You can always use them with confidence as you know you can expect good products and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIMITRIOS - 04 June 2021
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LESLEY - 01 June 2021
" The staff were pleasant and offered insurance etc but without being pushy, I didn't wait long (but I was the only customer at Gatwick!) the drop off went smoothly. All was well. "
" My car was upgraded free of charge and without my having to ask and I had a brand new, super Kia Sportage, as opposed to a Ford Focus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAYANK - 22 May 2021
" suggest you do a full audit of this branch "
" booked 7 seater auto but got 7 seater manual as they did not have the auto i booked. they offered a 9 seater auto which was on their system as available but then they could not even locate than on their forecourt. lucky we had manual license. had to take the manual and settle for a discount after a wasted hour negotiating. but this is not what we had booked or planned. their inventory system sucks as does their validation checking system for bookings. in all my time of booking hired cars, even abroad, have never experiance such incompetent service and that too from a large company. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LONDON, GB - Reviewed by GAVIN - 17 May 2021
" The booking experience was fine it is just that the experience with Avis has left a bad taste on my future car hire thoughts. "
" 1. There was no shuttle bus from Airport to Rental Car village and instructions to get lift to Avis not obvious. 2. On return to Car Rental Village at 4pm on day of return the Avis counter was closed and I had to make my own arrangements to get back to airport after drop off. 3. The Avis staff knew the car was due back by 4pm on the day of return? "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROBERT - 10 May 2021
" .......... "
" ........ "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 07 May 2021
" Good car but not completely happy. "
" The Fiat 500 was a nice car and was very clean throughout when picked up. Although there was plenty of windscreen wash available, the windscreen wipers should have been replaced - they made a terrible noise when operated which made driving in the rain a pretty horrible experience. We had to drop off the car at a different car hire centre and had to get a taxi home as a consequence. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JUAN MANUEL - 07 May 2021
" As always autoerope didn't dissapoint "
" The staff was very kind, 5 stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARA - 06 May 2021
" I have nothing negative to add. "
" The whole experience was very positive, especially at pick up from King's Cross station, where the woman was very helpful and friendly. The only thing to improve would be to provide clearer directions to reach the car park, as it not easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOAO - 06 May 2021
" Great user experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIETRO - 03 May 2021
" Overall very good service and an easy collection and drop off procedure. "
" Very smooth experience and great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 25 April 2021
" A good company to rent from, and no unwelcome surprises. "
" Easy and hassle-free collection and return, but rental office poorly signposted. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILLIP - 22 April 2021
" Efficiency at its best "
" Mr Carpenter at the SIXT St Pancras desk was so friendly, efficient and helpful that I am in his debt. His one small act of kindness enabled my family to navigate a tricky time in our lives effortlessly. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PREBEN - 20 April 2021
" Easy booking (as always) "
" All in all just perfect. Shuttle pick up at airport was speedy, and the same after return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GERMA - 19 April 2021
" . "
" My rental was for 4:00pm. My AutoEurope Voucher indicated closing time of Budget location 7:00pm. I arived thee by 4:10pm, and teh location was already closed. I did contact Budget, who told me to contact AutoEurope. I did contact AutoEurope, and no other car could be offered to me. Therefore, I was promised a refund of the reservation. I have not heard about it since then "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NIKOLAOS - 16 April 2021
" Excellent with everything "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 09 April 2021
" Auto Europe is my car rental broker of choice. "
" Excellent car hire company. Brand new vehicle and very professional staff at St Pancras International rental office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 22 March 2021
" Very efficient "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 08 March 2021
" Thank you "
" Many thanks to the staff at Europcar for the last few months. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TENDAI - 05 March 2021
" Very incompetent don't use third party companies like auto Europe as they don't even know what the car hire companies they use need in order to hire from them "
" Auto Europe staff are incompetent! I was approved to hire a car only to get to Budget for them to tell me they do an extra check that was not mentioned anywhere in the paperwork . Asked for a refund and was told that I'd cancelled the booking which I hadn't!! Don't use this company stick to trusted car hire companies. These third party hire companies are useless! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 04 March 2021
" Thank you AutoEurope "
" Thanks Europcar for all your help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 04 March 2021
" Very disappointed w AutoEurope - where the airlines are currently very flexible in Covid times AutoEurope was not at all and even though i called just within 5 mins of the 48 hrs "deadline" before car pick up time, the operator would not budge an inch to let me change the booking to the next day and extend the booking for 2 days. In the past AE has been much more accommodating even at the last minute. I wasn't impressed. I was rushing back to visit my mum who was ill and passed away the next day. I just didn't welcome the extra stress caused by being told i would have to cancel the booking, lose the money, and rebook. I then emailed Budget directly and they changed the booking without any issues. "
" Extremely flexible as i had to change my booking twice. Budget were great!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 02 March 2021
" All very good. Counter staff and bus drivers greT "
" Budget were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 18 February 2021
" Thanks. "
" Excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RISHABH - 11 February 2021
" HORRIBLE CUSTOMER SERVICE BY AUTOEUROPE. NEVER USING IT AGAIN "
" I DID NOT GET A CAR AND DID NOT EVEN RECEIVE A REFUND "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 03 February 2021
" Thanks AutoEurope for the best deals. "
" Thanks Keddy - Europcar. Good service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 01 February 2021
" Excellent service - very convenient - very helpful staff "
" Excellent service in a safe environment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 24 January 2021
" As always, very efficient and professional. Thank you "
" As always, very efficient and professional. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE JOHN - 17 January 2021
" nothing was due as the rental had already started. I found that disappointing to say the least "
" nothing was due as the rental had already started. I found that disappointing to say the least "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 15 January 2021
" Very goy "
" Thank you Europcar, great service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 January 2021
" Very satisfied "
" Very smooth and helpful pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHWETHA - 27 December 2020
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FREDERIC - 09 December 2020
" I was given a compact instead of a SUV. No refund. No apology. Total scam. "
" I was given a compact instead of a SUV. No refund. No apology. Total scam. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 08 December 2020
" Thank you Keddy and AutoEurope "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SONJA - 29 November 2020
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 23 November 2020
" Good service and prices "
" Many thanks to Lucy for the care and attention I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 16 November 2020
" Very pleased with the service, especially when we had to cancel the first agreement due to covid restrictions. The only down side is that we had to return the car early again, (2nd time), due to covid restrictions and werent able to get part of our money back. "
" Very pleased with the service, and the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMA - 10 November 2020
" I had to fly for an emergency and tried to book a car after payment details taken I was told I would be contacted by a rep, I wasn't and had to scramble for a car at the airport to get to the hospital. I am really upset "
" No one called/contacted me to confirm my booking so I didn't experience Alamo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 09 November 2020
" Because I prepaid, I could not get any money back when I returned my car a week early. I had not know how long I would need it for as I was visiting my father in hospital. "
" Alamo were very efficient "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 08 November 2020
" As always, very happy with the offering and service "
" Consistent good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 08 November 2020
" Very good overall "
" Very content overall. Only let themselves down as the front passenger seat upholstery and area around gear shift being filthy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RAJESH - 05 November 2020
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MELVYN - 03 November 2020
" ONLY DID 76 MILES BUT FAULTLESS "
" GREAT STAFF AND NEW CARS CAN'T FAULT THE SERVICE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 22 October 2020
" I generally think AutoEurope is easy to use with the best prices, however my experience this time with Europcar has really made my whole experience very negative. "
" I had a good experience with renting the car until I returned it. When I originally picked up the car it was listed as having some damage, but when I returned it the drop-off staff tried to suggest I caused it. Even after they looked at the paperwork, they tried to suggest I had caused more damage in exactly the same place it had been before I picked up the car. When I disputed this, the counter staff said I had to email Europcar with my complaint. It has put me off ever renting with them again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RON - 21 October 2020
" Superb - will certainly be using Keddy again in the future. "
" Superb service at Almeria airport - the customer service was outstanding and the "can do" attitude was very much appreciated. If only all car pick ups could be like that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HELEN - 20 October 2020
" Efficient. Organised. Pleasant. Easy "
" Efficient. Organised. Possibly easier contact with branch could help and customer services available on sunday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOROTHY - 19 October 2020
" See above "
" Friendly staff, clean vehicle, hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 19 October 2020
" Love using Autoeurope UK. Always competitive and great value for money especially abroad. "
" Both Beth and Richard were extremely courteous and helpful when I picked and dropped the car off. Beth was very apologetic when the PDA kept going wrong and had to call her colleague over to assist her. Was disappointed with the car. Initially the air freshener that the car had been sprayed with disguised the stale old smell that took over once it had dissipated. The cloth seats were extremely stained and the interior looked generally dirty. The paint had either peeled or chipped off on the rear by the boot, photo taken upon pickup as not documented. The following day when it was daylight and dry I then noticed a gold spray mark running along the passenger front and rear door, window height. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 15 October 2020
" Clean shuttle bus, check in centre and very well cleaned and prepped cars. Staff were polite and efficient - very pleasant experience. "
" Pick up was efficient process, as was drop off - which was only a key-drop that seems to have worked on the "no news is good news" basis. It would have been nice to receive a confirmation email that the car was returned in good order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAU MING - 15 October 2020
" Overall Autoeurope is very good. Booking was smooth and I had no issue. "
" Overall I am happy with the service I was given, your staff at the counter is friendly and helpful. I gave a seven rating for the condition of the car as there was a punctured to one of the tyers. It was discovered after I took the car out. Althought it was fixed but I wasted nearly a whole day waiting for the recovery car and driving the car back home which I felt could had been avoided if the car was properly checked at the first place. Also the final invoice, fuel package price, has a discrepancy of about GBP9 with what I was given at the counter. I have written an email to the Sixt customer service. However, it has been a good few days now and there is still no reply. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARK - 13 October 2020
" Overall poor, lots of wasted time being sold upgrades, car not ready, no petrol in car when eventually picked up, huge unexpected deposit, drop off not clear and given incorrect information. "
" There was no such company at the hire centre, the rental was done through Europcar, which was taxing to say the least "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SEAN - 12 October 2020
" I am aware that the industry charges fees for one way hire, and these are paid locally, but I have previously seen them itemised on the AE voucher. Hence I was pleased on this voucher for LGW-LPL to see "OneWay 0.00GBP VAT not Incl paid locally." I took this to mean there was no one way fee on this hire, but I was extremely annoyed on collecting the car to find a fee of over £50 (incl VAT and airport surcharge). I now realise that what you mean is that the fee was not included, but you should not have have specified GBP0.00. It is important to write and understand English. In general terms, I cannot understand why you do not include the one way fee in your quote - after all it is a fundamental part of the price comparison. You must know what it is....and even if it is not part of the quote, it is essential that the correct figure is made known to the client before the hire. And please include the fee in your "rental excludes" info. I chose AutoEurope because I am a regular and generally satisfied customer. However I could have hired from Europcar through the Easyjet website; slightly more expensive, but they guarantee "no one way fees". Very dissatisfied. "
" My dissatisfaction is primarily with Auto Europe, but National get my ire for imposing exorbitant one way hire fees. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 09 October 2020
" Excellent service and car. Thankyou "
" Really good service from arrival to return delivery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 09 October 2020
" Auto europe were great as usual. Sixt was a disappointment. "
" The staff started by giving us a ticket to get out that didn't work which wasted a lot of time. Then on drop off gatwick north is closed but they hadn't told me and I had to go to the South terminal. At South there were no staff and no information about what to do with vehicle. I had to use the key drop at 4pm. I am very surprised at this because Sixt are normally the best car hire company "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICK - 08 October 2020
" You bring new meaning to the term 'customer' "
" I am extremely unhappy customer. For my birthday my wife arranged a staycation in Cornwall. We booked with you as normal. On collecting the car I was asked to produce a credit card to secure the £200 deposit. I have normally provided my Visa Debit Card as surety. For some reason this was not accepted. My credit card was blocked at my request following a scare and I was in the process of waiting for it to unblocked. This normally would have done within a few hours but took much longer due to covid. As a result I was unable to complete the booking. The sympathetic rental rep informed me to contact customer services and given what had transpired, I should be able to be refunded. I contacted your customer service department. As a loyal customer over the years I explained what had transpired and that duly in part to the climate we are in I was unable to fulfil the booking (had it not been for Covid, I would have had the card unblocked within 2 hours). I also explained my wish to just transfer this is booking to another booking, in much the same way the hotel has done in Cornwall. Only to be informed matter of factly that I get my money back if I cancel within 48hours. Its a disgrace that some companies don't exercise any discretion for genuine instances where the pandemic has adversely impacted their customers and use that to make money. I am very disappointed at this. If a hotel in Cornwall and various other services can be flexible during this time, why can't you? I will take this further. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 08 October 2020
" Charged for a day I did not use the car, not at all made clear at the point of booking. Very misleading and I won't be using again. "
" Fantastic and friendly service "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TIM - 07 October 2020
" Pretty straight forward and good value "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 06 October 2020
" Easy booking, easy collection "
" Great as always very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 03 October 2020
" I have been using auto europe for years, and never rent from anywhere else. They provide a comprehensive service allowing you to compare and then choose between all the major providers operating from your desired location. The website is great and the process of booking fast and easy to follow. The added bonus is the great rates they offer on third party excess cover, which I always take out. The proof of these policies is when you have to claim on them, and unfortunately I had to do just that earlier in the year, I received my excess payment back with minimum fuss. So, no problems recommending auto europe and also their excess cover, which is way cheaper that that offered by the rental companies themselves. "
" Keddy is part of europcar, and as far as I could tell, there is no difference in the service you receive. I have used europcar before and the experience was good, Keddy is no different, using the same office and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 02 October 2020
" Generally satisfied. "
" Inside of windscreen not clean. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JESSICA - 02 October 2020
" Great experience "
" I have to hire cars regularly and Enterprise are the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIUSEPPE - 30 September 2020
" Good and easy process "
" Arron has been friendly and professional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEFAN - 28 September 2020
" the team at auto Europe were absolutely brilliant at assisting my partner and I in obtaining a new vehicle. "
" The policies on breakdown and recovery are not realistic given the current situation in the UK. After much effort we secured a second vehicle but this was inadequately cleaned prior to our rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LE BOUTILLIER - 27 September 2020
" As above. "
" Unfortunately we had to wait one and half hours at Inverness airport to get our car because of the queue. Only one person was on the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIR OLUMIDE - 25 September 2020
" No comment for now "
" The staff wasn't helpful and very misleading "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARIE-THERESE - 24 September 2020
" Very surprised and upset. I've always found Enterprise fair and professional. To have a chip in the windscreen actually pointed out to me on picking the car up - and then being charged £700 for it when I brought the car back is totally unacceptable. I'd like this looked into - I can only assume there was a mistake on the records. "
" When I picked up the car a chip in the windscreen was pointed out to me but I was told 'not to worry about it'. When I returned the car, apparently this hadn't been noted by the counter staff. I was extremely careful with the car as I can't afford to pay for damages - my son is terminally ill and I am his carer. As a pensioner its difficult enough to look after him without having a £700 charge on my account. Can someone please look into this as a matter of urgency? Though the counter staff may have forgotten to note it on my record perhaps it shows up on the previous hire record. I've used Enterprise and Auto Europe a lot and I'm extremely disappointed. I chose Enterprise over less expensive rental firms because I felt they were more professional and unlikely to have all sorts of add ons to bump the price up. I hope you can get back to me soon. I should have got in touch earlier but had the news that my sons cancer has returned which has thrown me completely. Medical correspondence can be provided to confirm this. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CATHERINE - 24 September 2020
" Great "
" Easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 24 September 2020
" I always use auto Europe as it seems to be the cheapest option with the most choices "
" Easy collection but I got a bit lost taking the car back. Found the correct entrance on second attempt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 23 September 2020
" Good. "
" Very efficient - good communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 22 September 2020
" Good company to work with except this time, I would not rate the car. I know for next time "
" Ordered Mercedes (or similar). Unfortunately given Citroen ds range. No comparison to Mercedes. Ride jumpy, brakes not smooth, seats uncomfortable and internal windscreen not cleaned. Otherwise, I was able to drive from A to B. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GERALD - 22 September 2020
" Excellent "
" Great experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUN - 21 September 2020
" Not happy with the car I was given. I booked a volvo v40 with auto europe or similar, what i got was a Seat Arona with a 1l engine. While the car was clean and tidy I chose the volvo for its size, especially the boot space as we had a lot of suitcases and bags. We had to leave items behind because we couldn't fit them in the car. A Seat Arona is not similar to a volvo v40. If you can get this right in the future then yes it would be a great service. "
" The gentleman who served me was very nice and very helpful. A credit to green motion. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TRISTAN - 21 September 2020
" See above "
" Picking up the car took 1 hour, anticipated 15 mins. Car had a scratch not on file, and also fuel additive dried down one side. Asked to bring passport but wasn't required. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 21 September 2020
" Good value "
" Connected with Enterprise - couldn't be better!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 20 September 2020
" The service provided by Auto Europe was very good "
" On arrival the counter clerk (Ukrainian man) was very friendly and helpful. there was a bit of pressure to buy extra insurance, but I had already purchased your additional insurance. I was told the car was without any damage, however when I went to pick it up (dark and not good lighting) I saw that there was many areas of damage. I then used a light and took lots of photos. I approached the man at the exit gate who wasn't very friendly, pointed out the damage, he told me not to worry, but I made him complete the card showing the damage and then photographed the card. I think for many customers this is not how you want to start your rental. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SIMON - 19 September 2020
" Auto Europe always deliver as they say they will "
" Another happy experience with Alamo- thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 18 September 2020
" Professional "
" Very good. The one problem is the car satnav had not been updated and was showing incorrect speed limits. Speed limits on London roads, in particular, are regularly changed. Therefore up-to-date and accurate info is essential. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTORIA - 18 September 2020
" Auto Europe booking etc was fine. But I would recommend removing Green Motion from the list of providers. "
" The location of the green motion office was Terrible - Gard to find the bus, and the bus was not very regular and was a public bus service so had to be paid for £6. This was not flagged anywhere. The car I was provided with was not in great condition and had lots of dents. When I returned it, the agent went straight to some small scratches by the wheel arch. I was certain I had not caused them. He said customer service would be in touch. Customer service were not in touch. Instead, they took £380 charge from my card without informing me. Given the poor condition of the car, this was unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by KYLE - 17 September 2020
" Disgraceful business by Auto Europe. Constitutes as theft "
" A complete joke but i blame not only Sixt but Auto Europe too. I will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAELA - 16 September 2020
" Easy to book and no issues. "
" Helpful staff, easy pick up and drop off with shuttle to pickup regular. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTIN - 16 September 2020
" Long and slow queue to get the vehicle with only 1 person attending. Otherwise great "
" Long and slow queue to get the vehicle with only 1 person attending. Otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEBASTIAN - 15 September 2020
" Very competitive prices, even with refundable excess option (for ease of mind). "
" Got a bigger car, brand new. Just a bit of waiting at the station. Really can't complain about the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 14 September 2020
" Excellent value and helpful staff. Have got more cars booked already. "
" Quick service. Will use them again and again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CICERO HENNEMANN - 13 September 2020
" Airport location is OK, but not ideal for non travelling customers. "
" Good experience overall, however, I drove to their location and they did not allow me to park my vehicle in their location for the day, which was cumbersome. The location doesn't not offer any parking for customers that already have another vehicle that they are looking to swap (motorcycle in my case). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 12 September 2020
" Would definitely use the service again "
" All great and went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 10 September 2020
" No problems. "
" Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JON - 08 September 2020
" Seamless and good value "
" Seamless and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FAZLUL - 07 September 2020
" Very good "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 04 September 2020
" Very happy with Auto Europe. My comments in the above paragraph apply here also. "
" It is my understanding that rental cars are non-smoking, however, the car I was allocated had been used by a smoker and the smell in the vehicle was testament to that. Also, there was some evidence of cigarette ash inside the car. The car had obviously not been properly cleaned and this in itself was very concerning given the present situation around Covid-19. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANDRZEJ - 04 September 2020
" Polecam "
" Samochod fajny ale nie ten co w ofercie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 04 September 2020
" Auto Europe was fine, we are awaiting a positive verdict from them regarding our refund "
" We turned up to collect our car at Gatwick airport and were refused car due to us having a dog.. we lost our deposit on the hotel and our bank holiday weekend trip away, Not to mention it was my wife's birthday... All we were told was Eurocard don't accept dogs and contact Autoeuropa, Whom we did the booking through.... I am currently investigating... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JERRY - 04 September 2020
" Shortage of cars so they upgraded - car dirty and they tried to rip me off with the petrol. Never again. "
" Car dirty. Tank half empty on collection. Returned with half empty tank - they charged me £75. Awful service and not a company to trust. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 03 September 2020
" Fine as always "
" Still haven't released security deposit nearly 2 weeks later. Refuse to accept business credit cards only personal cards??? Mileage restriction. Quarter tank provided and needed to return a quarter full. Cannot contact them as have to send mail which they responded to one out of two time's. Don't touch them! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 03 September 2020
" fine. Efficient, good value, nice car. "
" 2 small points: they told me the car was petrol, and it was actually diesel. I felt bad about having nailed it to 5000 revs to get on the motorway when I opened the filler cap...secondly, 4th gear didn't work very well (low transmission oil?) and perhaps that could have been discovered and communicated before I drove off. Having said that, the lady was very happy I told her about it when I dropped the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FREIJA - 03 September 2020
" Na "
" Friendly and great follow up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 31 August 2020
" Overall the avis experience was good abs the booking with autoeurpe too "
" One comment i would make is the last two vehicle hire the vehicles never had a full tank of fuel making it very difficult if not impossible to return car with same tank if petrol "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GERALD - 31 August 2020
" Been using you for years "
" I had to wait for 3 hours outside the branch in direct sun on a hot day to pick up my car. No communication from Europcar either remotely or in-branch to explain the delay or give an ETA of when we would be able to check-in. People with kids and others had their day ruined, and it made me completely stressed and frustrated. Will never use them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by EMILY - 25 August 2020
" All was great except needing a number that required you to know your NI number. I've never been asked for this and didn't know why it was needed. Luckily one of us had our number otherwise the experience would have been quite different "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 24 August 2020
" Good prices - usually. "
" Opening hours and quite limited but this is due to the pandemic. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 19 August 2020
" See above "
" I find your insurance charges ridiculous, the addition we paid to remove excess was far too much. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by EMILY - 18 August 2020
" The lady at the desk was utterly rude, unhelpful, condescending and outright unprofessional. We were assured that the second driver would be ok to be insured for just 2 days of the 5 day rental, when it came to paying at the end for the additional driver we received a bill for the entire 5 day rental period, despite having been told by the lady at the desk that this would not happen. I am utterly disgusted at the customer service and complete lack of professionalism from start to finish. "
" The lady at the desk was utterly rude, unhelpful, condescending and outright unprofessional. We were assured that the second driver would be ok to be insured for just 2 days of the 5 day rental, when it came to paying at the end for the additional driver we received a bill for the entire 5 day rental period, despite having been told by the lady at the desk that this would not happen. I am utterly disgusted at the customer service and complete lack of professionalism from start to finish. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALASDHAIR - 17 August 2020
" Easy and quick "
" Professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CONRAD - 17 August 2020
" I would have thought Auto-Europe would have been on top of the change of venue "
" 1. I wasn't able to collect the vehicle at the location I chose and wasn't notified of this fact 2. I didn't get the vehicle I had ordered - it was a smaller version 3. The hire cost me an additional £200 as I had to Uber to the new location plus send my children and their friends on the train as the vehicle was smaller than I had ordered 4. The hire took me more than 4 hours in total - I was late for my house rental which caused the renter significant inconvenience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FIONA - 15 August 2020
" I use Auto Europe quite often as they tend to have the best deals. When I've spoken to the team by phone they've been brilliant. Never had any problems and really rate their prices and choice. "
" Fairly smooth pick up and extremely smooth drop off. Very short wait for Shuttle, and excellent vehicle. All very calm and smooth, with Covid precautions in place. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIOVANNI - 15 August 2020
" I have used europe car several time before and I really like the website. "
" Unfriendly counter which was unprofessional on explanation of terms and conditions. He did not accompany me to the car he just give me the car key and told should be somewhere in the carpark. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IAN - 13 August 2020
" Very good "
" Everything was great except at the picking up of the car. As we had booked the car through you they tried to give us a far smaller car than what we had booked. This seems to be a common practice and your customers must be warned. Their lame excuse of it's or similar didn't wash with me. We had 2 large bags and my 3 children are all tall and to be offered a Renault capture instead of a Ford focus was slightly irritating, but me questioning them did get me my Ford focus although they didn't have one at the beginning. Why do they do this? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SONJA - 13 August 2020
" N/A "
" All good except for the ridiculously long wait - 2 hours - when collecting the car. I never recommend to friends hence my reply 'nor at all likely'. The gentleman on the desk was very professional throughout it all and dealt very well with all the stressed-out and irritable clients. Hats off to him! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARINA - 12 August 2020
" I use auto Europe pretty much everytime I rent a car. It's easy to use, I find great deals and the insurance protection is great. Luckily I never had to make a claim but it's nice to have peace of mind when renting a car. "
" Avis is great no complaints there. The counter staff was really nice and helpful too. I only experienced two issues with my rental, the car was not properly cleaned, before even driving I wiped many things in the vehicle with anti bacterial wipes. The drop-off, I prefer to have someone from the company picking up the car at drop off, however, they were closed by the time I arrived and I had to find a parking spot (some cars were not parked properly making it difficult to find a place for my car) and had to drop off the keys with a security guard at the airport entrance, which I do not find to be the safest thing to just hand the keys to a stranger. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by FABIO - 12 August 2020
" Could be better. "
" Long waiting for pickup the car, more than 3 hours in the queue under the hit weather, for The drop off there was three staff Completely unprepared a customer plus one in counter office completely "up to you" to close the reservation. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - 09 August 2020
" All worked seamlessly "
" Avis were fine - the car (Citreon C3) is awful. Pedals are all off centre and it was the most uncomfortable drive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 05 August 2020
" AutoEurope will always been my go-to for cheap car rental but I do have an issue with the rental companies when it comes to insurance / waiver / whatever premium I have paid for with AutoEurope does not seem to translate when picking up the rental e.g. I had FULL cover for the rental but I was told at the rental desk that the insurance was for AutoEurope and not Europcar which I thought was odd. That needs looking into as the rental company was quite insistent that I take out their insurance. I did refuse and even pointed out the full insurance with my voucher, others might not be so lucky. "
" I was really happy with the rental process. Unfortunately what let the whole experience down was the rental return out of hours. The weren't any instructions on how to return the rental out of hours. I had to catch an onward train at 0830 on Saturday, I arrived at 0630 so as to avoid any pre-security travel issues, the office premises were closed, the Service Desk number was wholly inadequate as the default message was, "The offices are closed on Saturday" but on the premises window it says "Saturday Opening 0800 - 1600" or thereabouts. I called the main company number, same thing but this time the opening hours on Saturday is 0800 which would have left me 30 minutes to make my onward journey. I did manage to work out where to leave the rental via the note pinned to the premises entrance, locate the multi story car park (after driving around 3 times). Not the best experience especially as the pick-up process was so smooth. A bit more clarity and information on returning rentals out of hours would go a long way. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by VADIMS - 30 July 2020
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VYTAUTAS - 30 July 2020
" Autoeurope "
" Was downgraded to a smaller car while paying for a larger. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 30 July 2020
" Very easy to use. "
" Europcar are prone to dubious upselling of insurance and unnecessary extras, so I have avoided using them recently. However I was pleased that the counter attendant did not try and upsell me so I may be more open to using them again in future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by WARREN - 27 July 2020
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 27 July 2020
" I would strongly recommend dropping Green Motion as a partner. Otherwise, I would not recommend your service, even though I have used it with great satisfaction in the past "
" Green Motion are a disreputable company with dishonest business practices. I was charged £280 for damages to the two front tyre rims. One one side, the scratches coincide with damage to the body in the same area. The scratches are almost microscopic. The simple fact is, I did not do the damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KONSTANTIN - 25 July 2020
" N/A "
" Long waiting time on pick up. The pick up process itself smooth and easy. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR - 24 July 2020
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 24 July 2020
" Overall very happy with the experience I had. "
" Counter stuff was very efficient. Had the car in no time. Condition of the vehicle was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAM - 24 July 2020
" Easy booking, and good value. However, bit disappointed in the advertising stating free cancellation but a charge of £20 will apply. Which means it is not free. Fortunately didn't need to use this. "
" Good experience and good value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THORSTEN - 24 July 2020
" if you offer a car in advance, take care that this type and set up is availabe during Pick Up "
" When I arrived the rented vehicle (automatic gear) was not available, after a while i received un upgraded car with automatic gearing, Due to time( I was the last customer) and the rain i didn't checked the car as i should do. At the end I had a damaged car door handle which I missed during the handover. And now I'm paying the repair because my rented car was not available "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GRAHAM - 21 July 2020
" Used before several times and had good service "
" Good that it has 24 hour drop off which was let reason for me making the booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 20 July 2020
" Very good value for money. "
" The lady at the counter was very friendly, helpful and professional throughout the whole process of collecting the car. 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRIQUE - 20 July 2020
" First I would like to hearing from you about a difference in price , the booking and the price AutoEurope charged are different , could you please explain why "
" Alamo later, it is time to talk to you I sent you an email, why did you charge me 168 when it should be 164? I hope I will receive an answer this time "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUAN MANUEL - 16 July 2020
" As usual, no issues at all, everything was great. "
" Personnel was kind and everything was smooth. The car had good performance, I'll likely use budget services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 16 July 2020
" No. "
" The Waterloo rental location is within London Congestion Charging zone so there is an additional £15 (or £30) cost on the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAL - 16 July 2020
" Renting with Hertz could not be easier. "
" It was handled by Hertz as there is no Firefly at Heathrow. Fantastic service from Hertz, friendly and got an upgrade to a higher car class without extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MITCH - 15 July 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENNIS - 11 July 2020
" Happy with everything "
" Good car good service very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNSEY - 05 July 2020
" We are not happy at all with how Keddy operates and would not use them again and certainly not recommend them. "
" We declined the excess insurance cover, as we had our own, but then found after the holiday that we had been charged for it. The car was damaged, which wasn't noted. There was no ice scraper in the car and the windscreen was totally frozen over. The car had been handed over as being fully tanked, but it only had 1/2 a tank in it. The person who was served before us had to alert the counter staff about the damage on his car, which was considerable and nothing was noted on his contract. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by DENNIS - 02 July 2020
" Excellent service great car "
" Very good car nice girl on reception, a bit hard to hear with our masks on and standing 2 meters away, but very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 02 July 2020
" Excellent service. "
" Excellent service - highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JORGE - 02 July 2020
" Unless beaten on price will always use you first "
" Very service oriented as you are in USA Invariably resort to you first "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 29 June 2020
" All in all, excellent. "
" Good, given Coronavirus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TREVOR - 28 June 2020
" Everything went very smoothly "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 June 2020
" Brilliant. "
" Very professional and friendly staff. Excellent value and always nice, almost new cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIRAN - 19 June 2020
" Nice staff. The Vauxhall Grandland X ECOTEC car's satnav/computer stuff was a nightmare, and kept switching to french, and wouldn't connect via Bluetooth. "
" Nice staff. The Vauxhall Grandland X ECOTEC car's satnav/computer stuff was a nightmare, and kept switching to french, and wouldn't connect via Bluetooth. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBIN - 19 June 2020
" Best price "
" The car smelled strongly of cigarette smoke "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by REBECCA ANNE - 16 June 2020
" Would never ever use Green Motion again "
" Awful, rude, terrible customer service. Refused to look at damage I tried to point out and they are now trying to charge me for this damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILLIP - 11 June 2020
" It's a great way to find a cheaper car hire, prices have gone up though!! "
" Car was not clean and I should have advised the front desk. I was also told to clean the car on return inside and out!!! As staff would not be cleaning it because of covid 19 "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBI - 02 June 2020
" ... "
" ... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARC - 01 June 2020
" Usually has very good rates. "
" Smooth collection and drop off, a shame that congestion charge is not included in the rental considering you are within the zone. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHEN - 27 May 2020
" Apart from the wait time to switch driver name everything went smoothly "
" friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARISSA - 27 May 2020
" I've always had a great experience with Auto Europe. The best rates, the best insurance coverage, and good quality vehicles. I pretty much exclusively book cars with Auto Europe. This time however I ran into more troubles than usual. Easirent was the only available rental company to rent a minivan, that would rent to someone under the age of 30. We tried different dates as well. There were a few companies that had a minimum age of 30 (which I have never heard of in Europe or the UK), and then a few companies that offered much larger minibusses. But the only available minivans were through Easirent so we took a chance with them and we thoroughly regretted it. "
" I have already spoken with AutoEurope about this but the car was pretty dirty, there were things broken in it like the air conditioning and the rear door. The process to get the car took a long time, much longer than usual, even after having checked in online in advance which supposedly speeds up the process. Now we think we have left something and we cannot get in touch with the company whatsoever. All of the phone numbers just continue to ring and nobody responds to the online queries. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by AKTAR - 25 May 2020
" Cheap and value for money "
" They were very efficient and quickly provided me with a car during the coronavirus period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 22 May 2020
" Very easy bar the initial driver name option "
" Always friendly staff highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 28 April 2020
" I would definitely use Hertz again. They made a stressful time much less stressful. "
" Great experience. Everyone was very friendly and the whole rental process was done efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 27 April 2020
" Cancelled due to COVID-19 travel ban. "
" Cancelled due to COVID-19 travel ban. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - 19 April 2020
" Good experience no problems with checking in But still await final invoice which was promised to be done asap "
" Everything went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 17 April 2020
" No fuss, good prices "
" Fast and efficient services "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 17 April 2020
" no problems "
" no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANET - 14 April 2020
" The website is very easy to use. AutoEurope use a lot of the big car hire names and we have been very satisfied with the efficiency and value for money of the bookings we have made. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DMITRIJS - 14 April 2020
" Hello Bad experience. First, you company not cancelled reservation, because of lockdown. I was not able to predict it. I had trip in Wednesday and in Monday UK Gov announced lockdown. I send request about cancellation immediately after announce in Monday Mon, 23 Mar, 22:12. Second, i was not able to collect car. I tried twice. After this i called to your office and your college said, she can not help me, and redirect me to Europcar support, Europcar support also say can not help me, and redirect to rent office and not body answer me. Would be great to get refund for this reservation, because basically i did not use a car, because of reason not dependant by me. Thank you Dmitry "
" Hello Bad experience. I was not able to collect car in office. Both time when i come to office it was closed. I also call to support and they try to connect me with office in airport but again not successful. So basically I paid for car, and was not able to collect it. Would be great to have refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROGER - 13 April 2020
" First class treatment with great service "
" Excellent efficient & friendly service. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCIN - 09 April 2020
" Worst service I ever had "
" I didn't received the hired car because of my occupation witch is nonsense!! I'll never again use your service it's just waste of time and nerves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIE - 06 April 2020
" Very polite and courteous Customer Service "
" This was a long rental, for a month. Unfortunately due to family problems I had to cut short my stay in the UK and return the vehicle after only a few days. The assistant who checked my car in suggested I contact Hertz/Auto Europe, to ask for some kind of refund/goodwill gesture. Auto Europe were very courteous, but the feedback from Hertz was an absolute no, not even a gesture. I found this very disappointing, especially as for the last couple of years I have always used Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MICHAEL - 03 April 2020
" Bad!!! "
" Waited 25 minutes to be given a car with the usual dirty inside of windscreen. Phoned after 9 days to be told it needed to be returned for a service. After 3 days trying to call to arrange this I was given another car, again after a long wait, still with a dirty windscreen. Unable to extend my booking during the current situation. Writing to be reimbursed regarding the time and fuel used to return the first car. Do not understand why given a car for 29 days when it needed to be return for a service after such a short time. Unsatisfactory service and will be reported on Trustpilot or similar review companies. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by CONSTANTIN - 02 April 2020
" Very bad experience "
" I was waiting for two hours in front of the airport at the shuttle stop gor Sixt shuttle. The shuttle never came. I've spent more than 40 min on phone to understand the situation, but nothing in the end. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JUDITH - 02 April 2020
" Excellent car to drive - easy to pick up from Heathrow- still awaiting information on refund due to early drop off...thanks "
" Returned car early 19th March instead of 30th as flights etc cancelled- drop off person said i would be sent email regarding drop off so i could apply for refund - not received anything as yet - can tou chase up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HABIBAH BINTI - 02 April 2020
" Hi, at the end, I didn't go to UK. I have to change flight date. But I totally forgot about the car rental. I didn't use it. I guess my voucher forfeited. thank you so much. habibah "
" Hi, at the end, I didn't go to UK. I have to change flight date. But I totally forgot about the car rental. I didn't use it. I guess my voucher forfeited. thank you so much. habibah "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 31 March 2020
" Another perfect experience, so impressed by this company. I don't even consider using anyone else now. "
" Went above and beyond. Will always use Hertz wherever possible as they are head and shoulders above the rest in terms of service and the quality of the vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - 29 March 2020
" Great. Specifically Susanna at Heathrow. Patient, Kind and efficient under trying circumsatnces. "
" Great. Specifically Susanna at Heathrow. Patient, Kind and efficient under trying circumsatnces. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 25 March 2020
" very easy good car good experience "
" Fast check in, good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 25 March 2020
" CAR WAS GREAT "
" I NEVER GOT A STATEMENT... I HAD TO CHECK THE CAR IN EARLY (1 WEEK EARLY) DUE TO COVID19 SO COULD YOU SEND ME THE STATEMENT OF CHARGES...? THANKS TONY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 25 March 2020
" As sbove "
" Paintwork was clearly more damaged than otoginallyrevorded. The petrol cap was tricky to remove. And I was wrongly overcharged on its return. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LONDON, GB - Reviewed by KHURRAM - 24 March 2020
" Got free upgrade great Service "
" Excellent free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 23 March 2020
" Great Customer Service - Godd clean vehicle and easy drop off. "
" The customer service in very adverse circumstances was excellent - The Budget Agent who handled my hire at Heathrow was helpful and went beyond normal service and was genuinely interested in helping me with my visit to the UK. WELL DONE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 23 March 2020
" Yes "
" I booked a Vauxhall Corsa, but the smallest car available was an enormous BMW that was more complicated than the Boeing737 I fly for a living. Nighttime, unfamiliar roads, incomprehensible satnav and an overcomplicated car, asking for trouble really. At least it wasn't raining. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 21 March 2020
" XC "
" THE PICKUP WAS HANDLED BY HERTZ AT GATWICK I TEND TO AVOID HERTZ AS A RESULT OF RECENT BAD EXPERIENCES IN USA AND SPAIN, BUT THE SERVICE WAS EXCELLENT FROM THE COUNTER STAFF. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 21 March 2020
" Apart from the allocated car, great experience. "
" I have marked them highly for the questions asked as they could not have done more. However, I selected a car from the estate/SUV category where Skoda Octavia Estate/Volkswagen Passat Estate or similar were the illustrative cars. We were assigned a Peugeot 2008 which I think you will agree is not comparable. We wouldn't have been able to fit our luggage in. Thankfully the desk staff were able to sort out a 7-seater with enough room. Whilst I cannot fault the service, I feel that the original allocation was entirely inadequate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNNE - 21 March 2020
" Great service - Easy Pick UP /Drop Off - Recommend - Use Again "
" Great staff /service - Easy Pick UP /Drop Off - Recommend - Use Again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARC - 20 March 2020
" N/A see above "
" Overall a good experience. My main issue is the amount blocked or in this case taken from my account to cover the absolutely extortionate excess in the event of an accident, wether at fault or not. If your company wanted to stand out amongst your competitors, especially in the current climate, why not waive the excess or reduce it to a much much smaller amount if the customer could prove no fault insurance with his domestic policy? This could be provided before the rental, go on file and also ensure customer loyalty in the future, something all companies need to be competitive. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by RONALD - 20 March 2020
" Car was good car and drove really nicely. Only down side was the high mileage of the car almost 16,000 miles on a 59 registered car "
" Good, only took 15 minutes to get the car from arrival. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SYLVIA - 19 March 2020
" I live in Spain and a member of stuff sms me to is if I was ok .How kind was that. Very happy with easi rent. Not so with auto europe . Re insurance. "
" Nice friendly efficiente guys . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IRENE - 19 March 2020
" I have used Alamo before and found them to be the most efficient and pleasant company to deal with and are therefore my 'go to' company for car hire. "
" While on holiday I lost my driving license and the staff at Alamo were so helpful in changing everything over to my husband's name etc., even although it was 6am. Your staff are a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 18 March 2020
" Car was in great condition, staff were friendly but seemed a little unsure about what they were doing and they took £200 deposit from our account which we were not aware of until we checked our account. The deposit has still not been returned and it's been over a week "
" Car was in great condition, staff were friendly but seemed a little unsure about what they were doing and they took £200 deposit from our account which we were not aware of until we checked our account. The deposit has still not been returned and it's been over a week "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANK - 18 March 2020
" Good!! "
" First Class. Staff helpful . All round good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODNEY - 17 March 2020
" Recommended. "
" Good company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUSSELL - 17 March 2020
" not good as I couldnt travel because of Coronavirus and lost my rental money "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 16 March 2020
" Auto Europe is a great place to compare vehicles for rent. "
" Good car and great service from customer service rep, Jake who looked after us on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJINDER - 16 March 2020
" Good experience "
" The young lady was very helpful and explained all the details clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 March 2020
" Very easy experience "
" Good connection. Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 14 March 2020
" Also with Auto Europe, had the best deals, ever Thank yoiu "
" I have rented cars for a while now at the same Location and nothing but positive memories Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 13 March 2020
" I was given an MG branded 5 door hatchback car which was torture to drive terrible rock hard suspension I was relieved when I handed it back never want to hire an MG again. "
" N/C "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BERGEN - 13 March 2020
" Excellent from start to finish. "
" A very welcome upgrade added even further to the overall satisfactrion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALESSIO - 12 March 2020
" Trusting a website like autoeurope means not having to worry about dodgy companies that are trying to cheat/steal you some money! Unfortunately, I will not use any of those little-economic companies again since there is always an unclear, not told message that "authorise" them to scam you. Very poor service! "
" Easirent did not even reply to a request of a refund. Very poor service. Disappointed. I will never use them again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARRY - 12 March 2020
" See above . Worst customer service ever "
" Charged £385 for a vehicle I didn't use Because of a clause on page 9 of the agreement about address on licence . One that should be on page 1 and highlighted Refused a refund . Robbery by small printb "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NELSON - 12 March 2020
" i do recommend my friends "
" well organize the car was clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 11 March 2020
" Disappointed that these entry level companies are advertised on your site, any that I have used just come across as disingenuous. "
" The phone system said I only needed 3 pieces of information to pick up the car- dvla code, passport and driving license, there was no mention of proof of address on their IVR system. Also, the chap on the desk wanted to take my credit card before I paid for the deposit and write down the details. I will be reporting this to the ICO and would make me question how safe my data is. The windscreen washer was full of some substance which would not clean the window and I was unable to see properly which was extremely dangerous especially at night, I could have easily had an accident due to their lack of care when preparing the car. The hand back process was another joke, looking for a hair line scratch on the car that was dismissed after 20 minutes. It was a painful process from start to finish and I would never use again nor would I recommend to anyone. Better to pay that bit extra and go with a reputable company. Go cheap and risk being ripped or having an accident because you have zero visibility! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 10 March 2020
" Great value and love the ability to cancel for no fee in 48 hours. "
" Really helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 March 2020
" I have regularly used Auto Europe without problem doing exactly as I had done on every previous hire. On this occasion they decided it was acceptable for a car hire company to refuse to provide a pre-booked and paid for car and disrupt a customer's journey because 'computer says'. I WILL NOT USE AUTO EURPOE AGAIN, I WILL DEAL WITH REAL PEOPLE. Then I will get what I require a car! "
" Although The booking had been accepted and paid for in advance the car could not be given to me because my UK address was not recorded on Experian. Alternative evidence of address proved by Uk.gov were not acceptable to staff. I went to the next desk Enterprise and immediately hired a car without problem. There is no point booking a car with a so called car hire company that fails Tp provide a hire car when you arrive a day leave you standing to sort 'your problem'. DON'T USE KEDDY OR EUROCAR! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PRINCE - 10 March 2020
" Never in a lifetime. "
" A fraudulent company that should be put out of business ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 07 March 2020
" Very happy with the car but insurance is on the expensive side. Long waits add frustration. "
" Only one member of staff on duty at pick-up meant a long wait. Same at drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 06 March 2020
" Pretty much not worth saying any more as you probably won't read it anyway and even if you do you still won't care enough to offer any sort of refund. "
" Advertised as you don't need a credit card. Went to collect and was told that without a credit card I would have to pay an extra £315.00 insurance premium. Can't afford that as this was supposed to be a cheap money saving exercise so had to cancel but still had to pay the full hire cost so still out of pocket by £206.00. Totally ripped off and will never use you again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALEXANDER - 05 March 2020
" All very positive Thank you "
" It was a good experience. I had a tire problem last time and left my deposit but have not heard from them yet, what the cost will be. Otherwise they did a good job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE SONJA - 05 March 2020
" Good initial quote but let down by long wait, and rude unhelpful staff on phone. Counter staff very professional. "
" The counter at Gatwick north was closed, had to drag cases all way to the south terminal and a 45 minute wait. Needed to extend hire by 6 hours, quoted GBP450 for this!! Unhelpful employee on the phone, rude, put me on hold and then fobbed me off when asked to speak to a supervisor. Will NEVER use Keddy again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ARNAUD - 05 March 2020
" Brilliant "
" A very good experience with a very plaisant person at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 04 March 2020
" I will use autoeurope again for sure "
" Very polite albeit a little slow. As I was not in any rush this was not a problem "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 04 March 2020
" No issues with auto Europe but very unimpressed with easirent! "
" The car was badly scratched and the passenger side mirror cover was missing. Despite being relatively new, the car had over 16000 miles recorded and was not in a condition I expected. Not only were there numerous scratches and dents but the inside was not properly cleaned. When I mentioned this to the desk staff they were completely dismissive. Having used auto Europe before with no issues, this rental did not match expectations or previous standard. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ADRIAN - 04 March 2020
" The website could be a bit more modern and easy to use, but generally happy to use again. "
" Had a traffic infringment which they charged 84 just to process, which is much higher than other providers. On return they found a small scratch which added another 380, which again is at least twice the price of damage with other providers. Will not use their services again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 04 March 2020
" Best price at the time... "
" Very helpful but a bit of a wait to pick up the car, very busy at that time. But would NEVER use GM at Luton airport.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXIS - 03 March 2020
" Very good in general no problems at all "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICARDO JOAQUIM DA S - 03 March 2020
" + "
" + "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 03 March 2020
" Very efficient. "
" Good pick up and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 03 March 2020
" Lovely service "
" Fabulous all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 02 March 2020
" Alamo were quick,helpful.informative and efficient "
" Alamo were good helpful& efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LIONEL - 02 March 2020
" Auto Europe does not make the SIXT depot at Terminal 5 available on their web site and only allows collection/drop off at the main location. The main SIXT depot does not supply onward transport to Terminal 5 so if your flight is from T5 you have to go to T4 with your bags and take the train to T5, all a bit tedious. Fortunately the counter agent at the main depot changed my booking to allow drop off at the T5 depot. The opposite is true for arrivals at T5 as there is no transport to the main depot so you have to take the train to one of the other terminals to catch the shuttle bus to the main depot. Auto Europe must be losing business as the only way around this issue is to book direct with SIXT. "
" As usual the vehicle type I thought I geeting was unavailable but the substitute was more than acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SAMANTHA SAU YAN - 02 March 2020
" very satisfied with whole process "
" No problems at all. Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 01 March 2020
" Auto Europe is always my first place to search for car hire. I generally hire a car twice a year. Although the hire companies recommend hiring from their own website their prices are never as good as Auto Europe. Also, the option to cancel or amend the booking up to 48 hours in advance is very useful. I have used Auto Europe for the past 10 years and have never had a problem. "
" Quick and efficient pick up and drop off of an almost new vehicle. no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THAWATCHAI - 29 February 2020
" I have good experience with Auto Europe, but I definitely end the relationship with Sixt. I am waiting for Sixt to cancel the unfaithful charge to my credit card. However, I still don't receive the money back after I have wasted time for long argument which seems useless. I have been using services from Sixt but I never have peace in my mind. I give chances to Sixt again and again, but this time is too much to endure. "
" Staff was not faithful. Sixt intentionally added premium service/coverage fee (298 GBP) without informing us and forced us to pay this premium. I just found out that I was charged extra when I received the receipt via e-mail four days after I returned the car. At the Sixt Heathrow Terminal 2 Branch, I said clearly many times that I didn't want any extra service so I naturally didn't think that Sixt staff would dare to add anything into the contract document without confirming me. Sixt charged this fee without my consent and when I tried to argue that this was not right, Sixt told me that it was my fault for not checking rental contract carefully. I totally didn't expect that the contract would contain the extra fee that I repeatedly confirm with the staff that I didn't want extra service and I was totally satisfied with the coverage of the package I bought from the Auto Europe website prior to pick up the car at Sixt. The refusal of the extra charge e-mail I have sent to Sixt keeps never ending since Sixt has no respect to customer's honor that I have never asked for the extra service/coverage and Sixt has tried so hard to keep the charge. One more thing, you need to be extremely careful to check every detail of existing scratch and to compare against the damage list that are listed in the document when you pickup the car since no staff will explain and go through with you to ensure that you and he have the same agreement/understanding on the existing damages. On the contrary, when you return the car, Sixt staff will check the car in every detail, inch by inch, and always find the new scratch that is not caused by you, but he will force you to sign the acceptance of the scratch. He will not listen to anything that you try to explain. It is useless and completely waste of time. Until finally you give up the argument and need to sign the paper because otherwise you will miss the flight if you still be there. If anyone would like to use Sixt service, please be extremely careful in everything or you will not have peace of mind. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEORGE - 29 February 2020
" Pleasantly surprised. Everything went so smoothly from beginning to end. "
" Pleasantly surprised. Everything went so smoothly from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARIK - 29 February 2020
" Very high initial deposit "
" Very high initial deposit "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 29 February 2020
" As above at item 3 "
" I was let down by another company so I needed to book a car for immediate use. I am a doctor and had appointments with patients. National refused to release the car for two hours, in fact to the exact minute at 1443 hours! This was not made clear to me when I booked and I would have used another company in the adjacent counter of the Stansted car rental village. The reason, National said that they could not be sure for two hours that Auto Europe would be paying them for the rental. Please call me to discuss + 44 7879 637094. Thank you Dr Patrick Purcell "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WAIYEE - 29 February 2020
" Used Auto Europe many times and cannot fault. "
" On returning the vehicle was told my deposit pre-authorisation would be cancelled and would see this in due time. On getting back to my home, discovered that the deposit was charged as a sale and not a pre-authorisation. After contacting Green Motion and asking about this, they kept saying it was a pre-authorisation only until I showed them my Credit Card bill. Since that email, they have not replied once but at least 6 times when they said it was pre-authorisation. Just be careful to document the cars condition on collection and make sure you pay a pre-authorisation and not charged for the deposit. Currently, my credit card company is working to get refund for the deposit on my behalf. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ALEXANDER - 29 February 2020
" all in all good "
" VERY GOOD. THE SERVICE, THE CARS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 28 February 2020
" Easy pickup, friendly staff, nice car "
" Super service and great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 28 February 2020
" No issue with Auto Europe although this time you confused the booking and had me down 3 times for 1 booking. You did only take one payment so I wasn't too bothered. In all honesty I buy from the cheapest broker that offers me Green Motion. "
" I use Green Motion regularly and am never anything but delighted with their service. Efficient and professional from checking the car out to returning it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 28 February 2020
" Auto Europe prices were favourable compared to other sites and very easy to book and received immediate confirmation "
" Prompt and courteous service at Enterprise and a complimentary upgrade too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 27 February 2020
" Excellent car hire experience. "
" Very professional & friendly service, from the bus ride to car return. All your staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 27 February 2020
" Easy booking, no hard sell for unnecessary Insurance - I heartily recommend Auto Europe and Enterprise for quality and customer service. "
" An easy and quality experience. A lovely vehicle and great, helpful staff. A pleasure! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CORINNE - 27 February 2020
" Very satisfied "
" Far superior to greenmotion who I have used previously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 27 February 2020
" as above "
" staff great almost new great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 26 February 2020
" Great friendly and efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 26 February 2020
" They knew that I shall arrive with many others and were not really prepared (actually they were eatong). They tried to sell a lot of additional things ryanair business model. They succeded to sell the fual policy and I left more fuel in the tank and reimbursement of the £15 is nowhere around, AVOID. At the return of the car it seemed to me they were looking to find something what they could add extra charge. There were nothing. On the web page there were 100 miles/day usage in the actual contract it was 95 miles only. UNFAIR ADVERTISEMENT. Still they are cheaper than others so it is worth taking the risk, but look after every details. BE AWARE. "
" They knew that I shall arrive with many others and were not really prepared (actually they were eatong). They tried to sell a lot of additional things ryanair business model. They succeded to sell the fual policy and I left more fuel in the tank and reimbursement of the £15 is nowhere around, AVOID. At the return of the car it seemed to me they were looking to find something what they could add extra charge. There were nothing. On the web page there were 100 miles/day usage in the actual contract it was 95 miles only. UNFAIR ADVERTISEMENT. Still they are cheaper than others so it is worth taking the risk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 26 February 2020
" Brilliant service "
" Very efficient bus service to a very comfortable hotel pick up area. They could not have made us more welcome. Definitely book again for the best and cheapest car rental available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WARREN - 25 February 2020
" All good "
" All in all a great and easy car hire experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 25 February 2020
" Nothing to add "
" Completely different to my hertz experience from Manchester just a few weeks before. The staff were efficient and couteous and the car was in very good condition. Overall a very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PRZEMYSLAW - 24 February 2020
" not nice "
" The rental never happened, I've called earlier to inform that I'll be late with the pick up, never noticed the name who took my massage, when I've arrived at the car rental my car was not waiting for me anymore sadly. I had an option to upgrade to prestige car but it was a good option at all for bog extra charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER DANIEL - 24 February 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 23 February 2020
" Good booking process "
" The petrol gauge I thought was showing full but it clearly was not as within a short distance the gauge moved down significantly. When I filled the petrol tank up before returning it was very noticeable viewing the petrol gauge was much higher, been done! So carefully check "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SAI KIT RYO - 23 February 2020
" All the staffs are nice and helpful "
" All the staffs are nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEMMA - 21 February 2020
" No refund issued "
" Wouldn't refund booking when couldn't get car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TREVOR - 21 February 2020
" GREAT STAFF AND FANTASTIC CAR "
" KEDDY ARE NOW MY NO.1 GO TO FOR FUTURE CARHIRE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FÁBIO - 21 February 2020
" I can find good deals on here. "
" I had a nice customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDY - 19 February 2020
" All good apart from the vehicle I was given. "
" Not the car I booked or anything like it. Thought I booked a small SUV and none at rental company when I got there. So they gave me a berlingo 7 seater. It was like a barge and not good to drive in a storm. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BALBIR - 17 February 2020
" I would be grateful if Autoeuropa as booking company can talk some sense into Green Morion to stop their malpractice and refund my £1,205 "
" I would be grateful if you could also intervene and assist in getting this resolved so we can get the "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ALEXANDER - 17 February 2020
" all in all very positive, thank you "
" People where nice and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBIN - 17 February 2020
" Very easy selection and booking. Addional insurance good value. "
" Fast and easy pickup, Chris was very helpful. Drop off fast and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALASTAIR - 17 February 2020
" Use them all the time and never any problems to date - easy to use and connection with car hire company is fine. "
" I was worried a little because of Easirent had variable reviews on the internet, but, apart from a little wait when collecting the car, everything else was perfect - free bus (remember to take your Easirent voucher to show driver), easy pick up, nice car and very easy drop off. Great! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHANN - 16 February 2020
" See above - happy with Alamo but dissapointed with Auto Europe! "
" I'm disappointed in Auto Europe on this booking. It was classified as an "on terminal" rental when in fact we had to get a bus off terminal to get to the Alamo base to collect the car. I feel we paid a premium and were misled on this booking. This is the second disappointment dealing with Auto Europe after being overcharged incorrectly on a recent previous booking as well. As a loyal Auto Europe client I'm reconsidering using you site again in future. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EINAR MARIUS - 16 February 2020
" Not sure what to his company is "
" Wheb booking online, there was no other option than the "full" coverage I had selected. Picking up the car I was presented with an option of more than 30pounds a day for full coverage. I had used a dodgy third party internet site according to you staff. I used avis.com. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARTIN - 16 February 2020
" I have no problem with Auto Europe "
" Allthough I cannot prove to Alamo that I left my iPod behind in the vehicle, the fact that it has not turned up despite me reporting it, means that there may be dishonest staff working there. I'm not sure whether I want to use them again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN ALEXANDER - 15 February 2020
" Not sure what the difference between Green Motion and Auto Europe is. On our return, the rental office didn't open until 07:00 and our flight left at 08:25 so it didn't leave us much time to drop the car off at Gatwick and get transfer to the airport. For earlier flights, the office should open earlier than 07:00. "
" The car, although a 19 reg, was marked and dented in quite a few places. Most worrying was that the form I was given stated that the car was over three-quarters full with petrol. Within a mile of driving it away I discovered that the fuel gauge was reading just over one quarter full. I had to return to the office to report this. If I hadn't noticed it would have meant that I would have had to return the car over three-quarters full of fuel instead of one quarter full. I assume this was a mistake but I'm not sure - I am certainly not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEORGINA - 14 February 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMER - 13 February 2020
" Helpful and friendly staff, the car was a little dirty on the alloys and mud guard outside but the rain the next day soon cleared that up! Thank you Greenmotion. "
" Helpful and friendly staff, the car was a little dirty on the alloys and mud guard outside but the rain the next day soon cleared that up! Thank you Greenmotion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MELANIE - 13 February 2020
" Great "
" Friendly efficient staff always waiting outside to greet and meet one. Returns very efficient too. Drivers of courtesy vehicles to and from the terminals have also always been very friendly and communicative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 12 February 2020
" All good "
" All good no worries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SILVIO - 12 February 2020
" Forgot my iphone in the car, called one hour later. The iphne was gone (i.e. stolen) "
" Forgot my iphone in the car, called one hour later. The iphne was gone (i.e. stolen) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by EWA - 12 February 2020
" When i was picking up The car everything was fine, the staff were helpful. When i was returning the vehicle i had A Small collision that was not my fault. The person who was picking the car up from me, was not well orientated within the subject, and gave me faulse information. So my deposit which was meant to be a Small amount turned into A large amount, and was freezed in their account, in which they did not inform me. In my opinion the people that work There are not orinated in their Job and tasks at all. "
" When i was picking up The car everything was fine, the staff were helpful. When i was returning the vehicle i had A Small collision that was not my fault. The person who was picking the car up from me, was not well orientated within the subject, and gave me faulse information. So my deposit which was meant to be a Small amount turned into A large amount, and was freezed in their account, in which they did not inform me. In my opinion the people that work There are not orinated in their Job and tasks at all. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SATYAJEET - 11 February 2020
" I was not informed that I will not be able to collect vehicle after certain hour limit and more over I didn't get any vehicle and lost all my money. "
" I was not informed that I will not be able to collect vehicle after certain hour limit and more over I didn't get any vehicle and lost all my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALEX - 10 February 2020
" Need to check the condition of the vehicle very closely. I was told that the vehicle was checked over by the company and upon looking myself noticed a large scratch(es) on the rear RH corner of the vehicle which couldn't have been missed. I feel that the company tries to make additional money by making its customers pay over for the same damage. Upon return I was told that there was a chip in the windscreen; I know 100% that it didn't occur during my rental period. Plus since it was dark how could I have noticed it when I picked the vehicle up (it was probably less than 0.5mm in size). I am not happy that I was having to 'fight' my innocence just before trying to catch my flight (perhaps that is another ploy as people don't want to miss their flight?). "
" The pickup (for someone who rents vehicles extensively) was almost laughable. It took over 1 hour to complete and there was only 1 person ahead of me. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ADRIAN - 09 February 2020
" All good "
" All good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 09 February 2020
" Very easy just the way it should be no complaints "
" Everything went well so only good comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLE - 08 February 2020
" all good apart from the crediot card issue "
" the only issue was that I forgot my credit card at home and because they would not accept a bank transfer for the holding fee for insurance, I had to spend over 200 to take out THIER insurance cover. It was very expensive and annoying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 07 February 2020
" Friendly staff "
" Very good service and easy to get to via a bus service from Terminal 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIMITRIOS - 07 February 2020
" Rreservation with auto europe was smooth "
" Counter stuff at Budget was rude & arrogant and unwilling to help "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - 07 February 2020
" Excellent. "
" Very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HISHAM - 05 February 2020
" Thanks for you service "
" Exellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - 04 February 2020
" Excellent experience "
" Always a pleasure to book & collect hire car through these services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 04 February 2020
" Very good "
" Very good, felt at ease with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONY - 03 February 2020
" Auto. Europe are very good, excellent customer service.. I, have no issues with auto europe only with Easirent Stansted Airport who, are Scammers and fraudsters "
" They have tried to scam me for damage to the vehicle I never caused.. I have charged back the payment with visa and reported easirent for fraud.. Will NEVER use again.. You should remove from Auto Europe and not do business with them.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ELAINE - 03 February 2020
" nothing to add "
" have filled the complaints form "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAFFAELLA - 03 February 2020
" It is the second time we book a car through Autoeuropa prying extra to cover insurance and when we go to collect the car the company says that it does not accept the system and we have to pay a lot more in order to be fully insured. The staff when we collected the car was not helpful at all. We feel completely conned. "
" It is the second time we book a car through Autoeuropa prying extra to cover insurance and when we go to collect the car the company says that it does not accept the system and we have to pay a lot more in order to be fully insured. The staff when we collected the car was not helpful at all. We feel completely conned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTOPHER - 02 February 2020
" My complaint about GreenmMotion are captured above. Moving forward, I think AutoEurope should drop this company as one included in their brokered list as their operating practices are highly questionable. I am clearly not the only one who thinks this. Other customers should be protected from the experience that I and others have had to go through with GreenMotion. "
" When we arrived on the 19th December, the Greenmotion service was very bad. The GreenMotion office was way understaffed (1 person to deal with 10+ customers). The representative said the car we had reserved through AutoEurope (on 3rd November) had been given to someone else as we were late. We actually had a delay due to a French air-traffic control strike, plus we were travelling as a family of 4 including two children 1 and 3 years, with 2 car seats, suitcases, and a stroller and also had to wait 30 minutes for the Greenmotion courtesy bus. We arrived approximately 1.5 hrs after the 18.30 pick up time. I have never had a car rental company assign a reserved car to someone else after this short period of time, especially as Greenmotion had my flight details, and given that they supposedly close at 8pm. He rudely said "do you think we track flights?" and that as the booking was through AutoEurope, Greenmotion hadn't been payed yet. I was first offered another more expensive. I complained that it was unacceptable as I had made the booking in early November. After 30 minutes we were offered a smaller car which was of inadequate size for our family (wife, me, 2 young kids), large suitcase, backpacks stroller and car seats. The Green motion representative said that we would only be able to have a car when one was returned which may mean that there was not sufficient time to clean it. Eventually after one 1 hr, a car Seat Leon car was made available after 1 hr of waiting. I am convinced this car should not have been rented out that night: • The Car Vehicle Condition Report Form was clearly not up-to-date with regards to mileage or existing damage (at the end of rental it recorded the physical impossibility of me driving 1112 miles when in fact it was more like 200m miles max). Staff did not proactively point out and mark new damage. I found several severe scruffs and scratches on a front left wheel and wheel arch not recorded on the condition form at the time of rental. • On leaving, the tires were found to be deflated by a dashboard warning light On returning the car, a GreenMotion representative performed an inspection and immediately went for a scratch low down on the front bumper which I had not originally spotted, and another mark on the back bumper which was I was told I would not be liable as it was less 2.5 cm. I raised a dispute regarding the damage being "new" damage as categorically no contact whatsoever was made during the rental period I had the car, and the majority of the time I had the car during the rental period (Christmas to New Year), it was parked in a private drive. Furthermore, there were several damages unrecorded on the condition report form which was clearly well out of date given the much lower mileage at the time of taking out the car. I was told by the person inspecting that first GreenMotion would check previous reports at head office for signs that the damage was already present on the car and that then they would contact me after 1-2 days with an outcome of the enquiries. The next thing I knew was my credit card used for the collision damage waiver excess was deducted for 519 GBP, without any warning, follow-up of the dispute outcome, or explanation. To this day I have not received a voluntary communication from GreenMotion, letter, phonecall or otherwise, on the outcome of the dispute or the justification of charging my credit card. This is unacceptable. The fees for the service /surcharge is way in excess of a repair costs. I asked Greenmotion on what basis are these damage charges calculated but I have received no reply. I unfortunately did not have a documented image of the front bumper scratch at the time of rental. However, I queried why I had been charged twice for identical damage itemized on the invoice "#165-Front Bumper - Scratch/Scuff 25-75 mm @242.250" After further emails with different GreenMotion Gatwick representatives who did not answer my question, I finally got the reply from someone different again confirming that I had not been charged for the same damage twice but that I had been charged once for the rear end damage as per the condition report form and also the damage marked to the front of the vehicle. I was not made aware of any liable damage to the rear bumper - the small mark on the rear bumper was less than 2.5 cm and already marked on GreenMotion's own Branch Copy as "OK". The latest experience with GreenMotion has been very unpleasant, on numerous accounts: • having no car available on December 2019 despite making a reservation in early November, • long waits of over an 1 hr, • rude, aggressive staff (summed up by a GreenMotion Representative when he said he didn't care when I said I would never be renting with them again) • non-transparent and honest condition of the car at the point of rental, inadequately checked car for damage; release of a car with servicing needs and potential safety issues (deflated tires) • being charged an extortionate amount for damage which I can categorically say with confidence I did not cause, and worse, without any communication or explanation in advance or after as to the reason, while a dispute was and is ongoing • Errors in accounting of damage (charged twice for same itemized damage) and excessive damage surcharges and services. • Lack of cooperativity in correspondences and answering customers very simple questions. In hindsight I looked for other complaints on the internet regarding GreenMotion and it seems the complaints described above come up very frequently, along with the suggestion by other costumers that non-disclosure of existing damage then finding this alleged "new" damage on inspection and charging extortionate damage fees is a series of an elaborately rehearsed plan. How long will it take before this company with these practices is banned from operating? One very Dissatisfied Customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 31 January 2020
" Very competitive with an easy to use website. "
" First car I was offered had a smashed wing mirror that was marked as slightly scratched. However, the attendant was extremely helpful and sorted out a replacement without me having go through the whole booking process again. This car was in excellent condition. Returning the car was very straight forward and quick. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 31 January 2020
" Ok "
" For a car hire company based at an airport not having a key drop facility without being forced to purchase their exhorbitant all risks policy is ridiculous. By restricting drop off to the hours of 6am to 10pm it is impossible to get an early flight when the drop off point is 15 minutes by shuttle from the terminal and the shuttle schedule is at best every 30 minutes meant having to cut short my trip and book a hotel night to drop the car the previous evening, (even then there was no one at the drop off cabin and I had to find someone from the pick up staff. A wholly unsatisfactory arrangement and smacks of restrictive practices to boost revenue that I thought had disappeared from 'reputable' car hire companies. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 30 January 2020
" N "
" Friendly staff, quick service both on pickup and drop off 5 Star from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 30 January 2020
" Unfortunately our booking was made for collection at Gatwick north terminal while we arrived in south terminal. Not a major problem to get to north but I did check with Auto Europe whether Hertz had a collection point in South terminal but was told that they didn't! This was not true as the Hertz agent asked why we wanted to collect from the north terminal when we arrived in south. She told us to drop off at south terminal which we did. Otherwise the hire was fine. Thanks "
" Hertz were great. The only issue was the absence of a staff member when we got to North terminal but after a wait she turned up and all was well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROYE - 27 January 2020
" could be a little cheaper for long term hire "
" long term hire with no problems and good, hassle free service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 27 January 2020
" Would use again "
" Car wasn't ready when we arrived, car old over 30;000 miles on clock.car had a number of Dents and scratches on bodywork and wheels. Not what we would expect from this hire company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARYKRISTEN - 27 January 2020
" I wish auto europe had more influence over their suppliers/vendors. i signed a contract with auto europe and yet had to pay duplicate to green motion. wasn't able to reach either company's customer service via email or website. I did not have an international phone plan and had to borrow a stranger's to make the call when i finally reached a wonderful rep from AE. Please contact green motion on my behalf for reimbursements for deposit and erroneous upgrade charge and confirm receipt of this message. "
" I was not able to contact green motion by email or phone. auto europe site was also down. was informed that the "free upgrade" was being charged to my account which i contested immediately. Please make sure to credit my account for this error and refund the deposit. please confirm receipt of this message. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCISCO - 27 January 2020
" bad experience with easirent "
" the worst company I rent a car "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KAREN - 27 January 2020
" Should have taken the the guys name who served me at Gatwick South, he was so helpful. Car was fairly new, spotless & good to go. Same great service on returning the car. No complaints at all and I'll use Keddy again! Cheers. "
" The service was great at Gatwick on arrival, should have taken his name! Car was fairly new, spotless & good to go. Same great service on returning the car. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 25 January 2020
" Good experience overall "
" Told to collect car from Area 5. There was no area 5 in Novotel car park "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARYOUSH - 24 January 2020
" Yes "
" Been charged $52.92 on my credit card Although I had paid inadvance fully for the car rental. I have no idea why I hav been charged for.have not received any e.mail or phone call although I had to go on web in order to get hold of customer service and ask for reasons of charge. Still waiting for reply from them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 24 January 2020
" Good on all aspects as usual "
" No worries, no hassle, no sales pressure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 23 January 2020
" All went smoothly "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 22 January 2020
" Well i ended up with a 50% extra charge after a booked a car through AutoEurope so I am not sure whether it was a good experience or not. "
" I specifically booked an Skoda Octavia because it would take our baggage, we ended up with a Skoda Octavia, but we had to pay GBP500 extra or 50% more than the GBP1,000 we had prepaid. The difference - the latter was an estate the former a saloon. In both instances our cases would have fitted either car. Octavia saloons were not available and we were given an alternative which was a small/medium SUV with limited boot space.Even though I have used Eupocar for over 25 years (they acknowledged I was a long term user) they refused to provide me the estate at no extra cost arguing it was a different category. I won't use them again, which is disappointing as they used to be very good. Clearly - like Ryan airlines - they are using techniques to make you pay extra. Shame Europcar used to be great. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIERLUIGI - 22 January 2020
" Yes "
" Very satidfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 22 January 2020
" Seamless "
" First class service - no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 22 January 2020
" The hassle of not being on airport easily negated by service given, car condition and helpful staff "
" Great value will return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 22 January 2020
" . "
" It was great. Your staff were really kind and lovely. My only complaint was that when I book a compact car I actually prefer to drive a compact car because it is easier to park. The upgrade was kind but the car itself was rather difficult to park as it was wide. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MOHAMED - 22 January 2020
" It was amazing experience the car was very nice "
" Amazing staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GLENN - 22 January 2020
" Easy to book on-line with Auto Europe plus good prices. "
" I had an incident in the main tourist city in Yorkshire (York) requiring a change of car. It took 2 days to source another as they had no cars. No complaints re any of the staff. For one of the largest hire companies in the UK it is not acceptable. I am taking the issue up with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 21 January 2020
" Very good service and price "
" Friendly efficient service. Have had problems with car hire before but not with green motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 15 January 2020
" Auto Europe : your options did not include roof rack, snow tires, snow chains! Also, would like more choices of 4x4 cars. I wanted to use your services again for my next skiing trip in France but could not add roof rack as options and did not find a suitable 4x4 SUV. Ended up having to book directly from SIXT. "
" very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PRABHJOT SINGH - 15 January 2020
" Dirty car - not serviced before given. "
" Dirty car - not serviced before given. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LONDON, GB - Reviewed by THOMAS - 15 January 2020
" Auto Europe website was extremely easy to use and navigate. Will use it again for sure. "
" Great staff. Choice of car. Nearly new car <2,000 km. Very friendly and helpful drivers. Hadn't used Enterprise in a while, but all round great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 15 January 2020
" drop off was perfect, no issue "
" Check in was a bit slow but the guy was loverly and chatty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 14 January 2020
" Auto Europe experience was fine. Hertz model not up to standard and agent at initial reception not interested in customer satisfaction. We are both Hertz gold customers. . "
" Vehicle not up to usual standards. Peugeot driving position cramped and steering wheel although adjustable blocked the dashboard quite significantly when in driving position. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAROLE - 14 January 2020
" Quick, efficient and friendly service "
" Excellent service from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 13 January 2020
" Very good apart from the above parking charge I should of not had to pay. "
" Very good but, I experienced an £8 parking charge due to your online site advertising you in the airport at a terminal desk when you are actually on hire/ returns village. This was a charge that I should of not had to pay due to you site details being incorrect and not updated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by REDOUANE - 13 January 2020
" Rubbish "
" Rubbish you stitch me up. You let me down and you didn't give my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 13 January 2020
" Would recommend to anyone. "
" Very simple and satisfactory service. Car was almost brand new. Connections to Heathrow terminals 2, 3 and 5 are excellent and free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 13 January 2020
" Good value for money "
" Shuttle bus timings can add an additional 30mins to overall pickup time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 11 January 2020
" Very easy to book with the knowledge of getting the very best deal. No need to go elsewhere. "
" Having being lured to Avis by Ryanair it was a pleasure to return to Enterprise via Auto Europe. Exceptional service and excellent value for money. Well done Chris and your collegues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAMSEEL - 11 January 2020
" Very good service at this location "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRACY - 11 January 2020
" Does NOT give terminal options for LHR so when I arrived at terminal 5 my car was not there!!!! This should be rectified, I will not use autoeurope again because of this!! "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MORGANNE - 11 January 2020
" Excellent both AutoEurope and Enterprise "
" Excellent personal customer service from the Enterprise staff at Stansted airport. Extremely efficient, friendly & professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 11 January 2020
" Nice little car, and pick-up drop-off was convenient and easy "
" The whole process was very smooth and well organised. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STANISLAV - 10 January 2020
" Negative "
" Не смогли прочитать банковскую карту из Беларуси. Единственное место где-либо не смогли снять деньги с моей карты. В 13 странах Европы нигде проблем не было. И также в магазинах и общественном транспорте Лондона тоже проблем не было. Также сотрудники долго не могли найти мой адрес проживания. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 10 January 2020
" My only comments is that when I booked i Thought the car pick up was in the airport and it was not and there was no one in the Alamo counter. this wa snot explained wjhen I booked. "
" alamo was great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEPHEN - 10 January 2020
" Very good service no complaints whatsoever "
" No complaints all went very smoothly.l would use green motion again should the need arise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 09 January 2020
" The dealings with people were a disappointment. The rest was fine. "
" The card was great - got a free upgrade. But the service was poor. After flying around the world the last thing I wanted was to wait over an hour for the counter staff to deal with the queue and get the card ready. On drop off, the counter staff could care less, and I ended up missing the half-hourly bus and had to get an Uber to the airport. Such a shame, as the car was great. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 09 January 2020
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 08 January 2020
" Excellent apart from the way I was spoken to regarding returning the car with a full tank of fuel! "
" Excellent service. However on check in, instead of being offered the option of returning the car full of fuel or having Hertz top it up, I had the following exchange - Hetz - Will you be doing many miles? Me - I do not know. ( what do u call many miles?). Hertz - explanation re refueling. Me - understood. Hertz - Make sure you fill it up near the airport and keep the receipt! I was amazed and annoyed at this ! I have been hiring cars at Heathrow for the last 17 years and never been spoken to like this. I should have replied that Hertz should do their job and used their eyes to read the fuel guage on return. Totally unecessary and authoritarian. Apart from that, excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 08 January 2020
" The company is good and trustworthy. The service was immediate and helpful. "
" The people at the front desk were super helpful and accommodating especially ROHEEL, who went out of his way to make sure I left with a car despite certain limits on my credit card. However, the total opposite happened at the end where you have to actually pick the car up and drop it off. The people who served me were unfriendly and acted like they didn't care, which was probably the case. On returning and dropping off the car the person who was in charge of this task gave me some disappointing news and although I should have taken photos at the beginning ( I didn't as it was raining) I was told the car had damage which I didn't do and some scratches which were barely visible. I was charged the entire deposit which left me very disappointed, first with myself for not having taken the photos and then with the service at the end as well as the money taken for damage which was there previously. Please take the time to check the car before you drive off and make sure you take photos of every little sign of damage. Otherwise you will be suffering the consequences unnecessarily. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ZEESHAN - 08 January 2020
" very pleasant experience "
" 2nd time business with green motion, First in Glasgow and now in LHR, quick pick up and returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 08 January 2020
" Overall a good experience "
" Vehicle was temperamental when starting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by OSCAR - 08 January 2020
" ok "
" No fluid for windscreen washers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by UTHARAS - 08 January 2020
" No hesitation in recommending Europcar. "
" Your staff were very polite and helpful - no waiting, flawless collection and return. Impressed with your service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 07 January 2020
" As above "
" I have been charged £19.99 which enterprise are yet to refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNNE - 07 January 2020
" Very good "
" Efficiante "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by OLUGBENGA - 07 January 2020
" An excellent service "
" An excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER ANDRÉS - 07 January 2020
" Everything was perfect. No complaints whatsoever! "
" Extremely smooth experience! Would definitely go for it again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARKADIUSZ - 07 January 2020
" I've been charged additional fees at pick up which weren't stated when I booked the car via autoeurope. Autoeurope only stated I will be charged 25 GBP + VAT locally for one way fee which is 30 GBP VAT invlusive but I was charged 35.25 GBP in total. When mentioned to Alamo that Autoeurope voucher states only 30 GBP to pay they said they won't release the car if I won't pay 35.25 GBP. "
" I rented a car from Alamo Stansted airport for one day and returned it next day at Luton airport. Drove just 70 miles from Stansted without any incident whatsoever. When picking up the car I noticed that wheels had lots of scuffs but I've been assured by Alamo representative that it's all fine. When I returned the car at Luton Airport I've been told that this is not fine and that vehicle is not roadworthy and that my excess of 1200 will be charged. Alamo representative at Luton Airport was very rude and refused to tell me how much exactly I'll be charged saying I'll receive an email. It looks like I've been rented not roadworthy vehicle at first place which was dangerous to drive because of the wheels condition and now they try to charge me or this. Thankfully I've got independent excess insurance so the excess charge will be reimbursed to me. Staff at Luton branch very rude. I feel really bad as I know I picked up the car with those damages but was assured it's all fine and doesn't count. Next time I'll make sure I'll be recording the whole pick up process and take high resolution pictures of the whole vehicle. I will not use Alamo / Enterprise again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANNE MARCENA - 07 January 2020
" Great experience, thank you. "
" We chose you from past experience and were completely happy with every element of the rental. Thank you for everything "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 06 January 2020
" Best car hire experience ever. Polite, efficient staff; brand new car; good value; easy process both pick up and drop off. "
" Best car hire experience ever. Polite, efficient staff; brand new car; good value; easy process both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 06 January 2020
" Easy and good value for money from auto europe. "
" Didn't have the car I ordered. Tried to swap to a people carrier but we needed an estate so had to pay extra to get the next size up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IMRAN - 06 January 2020
" not good and i am afraid i can trust again "
" No communication at all, the car wasn't available and no one informed us that on top they said we tried to reach us, which is in correct they never called nor email was sent. we received a small car manual and said we will replace it with the one we ordered in 1 day, it took them 3 days to replace the car with automatic one, the car wasn't clean, the car wasn't in good condition, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JASON - 06 January 2020
" Easy to book and collect the car. Had no problems with the car while I was using it and returning the car was also easy. "
" Very efficient and no problems collecting or returning car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODERICK - 06 January 2020
" Faultless "
" All super smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 January 2020
" Pick up from Heathrow T4 and taken to the Car Pick Up Area. I was met by a delightful young Lady who took me through the payment process and checking of the vehicle within minutes. On return it was much the same as a very polite young man booked the car back in and i was on my way back to Heathrow T4 on the Shuttle Bus. Very efficient and friendly. "
" Easy, efficient and very friendly staff made the whole rental process a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LUCY - 06 January 2020
" Staff were grate, prices were not. "
" Too expensive in my opinion, especially for extras such as adding a driver/unlimited milage. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 05 January 2020
" Counter staff were amazing "
" Didn't like the additional charges such as Road tax... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUJIT - 05 January 2020
" As explained "
" Upon returning the car I was told about a chip on the windscreen which was not my fault as the agent following my anger explained it was someone else as there was a claim already existing through another hirer yet was blamed on me without looking at records first. Very annoying "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by EMMA - 05 January 2020
" Autoeurope were great, would highly recommend, in oarticukar our shuttle bus driver on the trip from heathrow car hire drop off to the airport _ fantastic! "
" Quick and straight forward service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISA - 05 January 2020
" Very happy, thank you "
" Excellent support from Adi at Gatwick collection and from the staff at Heathrow drop off, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 05 January 2020
" nice "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 05 January 2020
" Auto Europe: Very good, as usual. Hertz: A very poor collection experience. "
" The first car I was offered, which I was told was "new", had covered 16,500 miles, had acquired numerous scratches and had not been cleaned. In addition, when I pointed out some of those scratches I was shown a poor photo on a small screen on a hand-held device and was told it had been recorded. In some instances I couldn't relate the image to the actual damage. Once I signed to take possession of the car I drove it round the car park where it was kept, only to discover an illuminated orange spanner symbol, indicating repairs or servicing was required. I rejected the vehicle and was offered a very acceptable substitute, which I accepted. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 05 January 2020
" Very pleasant experience from start to finish "
" Very pleasant experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIE - 04 January 2020
" Wasnt told at booking that the collection office closed at 9pm... our collection was booked for 9pm!! This gave us no room for delays! Of course we had a delay which ended to be almost 10hours. As soon as this was known (within the first hour of delay) my mum (who was in the UK) tried to change our collection to another location to try and ease our logistics with our new arrival time. Auto europe said no changes by 48hours.. yet green motion said had we not booked through auto Europe we could have changed this but wouldn't having booked through auto Europe. Overall it was the most worrisome experience. I only found out 2 days before departure that the office closed at 9pm. I called the location who reassured me they would wait. However we ended up having a long delay ans the situation just went from bad to worse. "
" After a 9 hour delay and my mother calling the company 6hours before initial collection to inform of delay we were told we couldn't change location but the car would be available between 7-11am the next day(when we finally arrive 7.30am) on arrival a very rude man (Sab) was immediately aggressive telling me the car had gone because I didnt collect it and they had waited until a hour past the original collection time (despite being told we would not be landing until the next day) Sab continued to tell me to shut up and listen. Tried to make me pay to have a bigger car and when I refused he told me it was my fault because I should have personally called (despite being on a plane!!) To inform them. After a stressful altercation with a baby in tow I agreed I had no choice but to pay the £200 extra to have a car as I was now stranded however when I asked to take the assistants name he became aggressive and refused to serve me, first telling me I should wait a hour for the manager to arrive and then telling the other assistant he had to serve me. Finally once the office began to fill up Sab decided he now wanted to serve me and I should be grateful as he had now found me a car the same size and I didnt need to pay but it would take from someone else's booking. He tried hard to sell us additional insurance despite my husband having researched and spoken to our credit card company prior Sab was sure we were wrong. Finally after a very stressful morning we finally left with a clio. It was very clear from the moment we walked in this guys tactic was to try and bully us into paying to upgrade our booking. He was rude and aggressive and should not be dealing with customers face to face! After a very long stressful journey with a new baby ( he also barked at us whether we had a car seat for 'that baby' despite clearly seeing we had one on top of all our luggage) this was the last thing we needed to complete our journey for xmas. Whilst the condition of the car was ok it literally had 0 miles fuel in the tank and my husband had to go in and ask for directions to the nearest petrol station! The only other thing we didnt know was the shuttle from the airport to the collection site cost £6 each one way! Seems a little steep. Drop off was fine the girl was quick and pleasant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SAMUEL - 04 January 2020
" Very helpful & courteous staff. Good value, too. "
" Very helpful & courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 04 January 2020
" All was good with you guys! "
" Requested the specific group to have the use of a certain type of saloon car, despite Enterprise having a huge amount of vehicles the requested saloon car was not available. All were SUV's which was not ideal. Unlike many previous rental experiences with Enterprise, the customer rep was not really helpful, kind-of take it or leave it! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BILAL - 04 January 2020
" I can't blame auto Europe for my bad experience in picking up the vehicle but I went to easily rent because of ae. "
" I had to wait for a long time to get the car and I was extremely late for the rituals I wanted to attend. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by VICTOR - 04 January 2020
" I was very happy with the value and the overall experience "
" The only negative was the person who tried to talk me into upgrading my vehicle which would have doubled my car hire cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 04 January 2020
" You need to stop all association with Green Motion. I have been waiting several weeks for confirmation of a refund. If this isn't received I will lodge a claim for both my refund, the additional costs for the last minute alternative rental I was forced to take, and legal costs. I won't be using Auto Europe again. "
" I was one hour late so the car was given to someone else. This must be a scam organisation who seeks to opportunistically charge the most at peak times, at the expense of existing customers. I missed one day of my holiday with my family, and ended up having to book through another provider at a much higher cost. I am currently waiting for a refund and taking advice as to how to lodge a claim against Auto Europe and Green Motion in the small claims court. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAJESH - 04 January 2020
" Excellent service from pickup to drop off "
" Excellent service from pickup to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JUSTIN - 04 January 2020
" Pre purchase of fuel a joke "
" Felt deceived. Entirely dishonourable! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNE - 03 January 2020
" not very good "
" The young lady that served us on collecting the car made us feel very uneasy about the whole process off hiring a car ie: being covered by insurance,car being damagaed ect also was not accommodating at all when i asked if there was any other type car as the one we were given was very small her overall response was very sarcastic and rude, after a long flight I didn't need this attitude, and made the whole time having the car very worrying, even thou the car ended up being very good and cheap for petrol, so was a shame that particular young lady spoilt the overall experience with green motion for my whole family. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by VERA - 03 January 2020
" Other than my comments above, I was satisfied with the experience. "
" I was persuaded, at the pick-up desk, to switch to an upgrade, just because I asked for a GPS. This meant that the final bill was more than twice what I had expected to pay. I am not happy about that. When I tried, repeatedly, to reach Hertz at Heathrow on a Saturday afternoon in order to change the drop-off time, no one answered. This is pitiful customer service by an international car hire company at one of the world's most important airports. The same goes for the fact that there was no one at the desk in the arrivals hall, just a casual note pinned to the wall explaining that one had to catch a shuttle...Not the easiest thing after a long-haul flight with a lot of luggage.... "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEVEN - 03 January 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 03 January 2020
" Very satisfied with the experience. I would definitely hire from them again "
" Enterprise are always professional and this time was no different. They were able to get me up and running in no time at all. When I reported an incident with the rental, Enterprise were very professional in dealing with the issue to the point of providing a replacement vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 03 January 2020
" As above - I feel I was ripped off by Easirent. I'm not sure how closely you monitor the behaviour of the companies you work with or what level of responsibility you take for their practices however I would strongly advise you investigate the above practice as it will very quickly give you a bad name by association. "
" Felt conned to be quite honest. Having paid online at point of booking and also added the extra insurance cover of £30, when I arrived to collect the car I was told I had failed a credit check (I have good credit and can provide evidence of this). The counter staff then refused to give me the car (which is pre-paid for) unless I took out full insurance which doubled the cost of hire. I was told I could not cancel and get a refund on what I had paid already, and the staff member said he could not give written confirmation that the reason for having to take full insurance was a failed credit check. It seemed that I was being coerced into taking extra insurance, especially upsetting as I'd already paid Auto Europe £30 for upgraded insurance. I was left with no choice but to take the full insurance as the alternative was pay for a car I couldn't take and then go elsewhere and pay again at last minute prices. If I were a Auto Europe I would think strongly about working with Easirent as this kind of coercion will affect your brand. I will be sending a formal request for a refund of at the very least, the £30 I paid to Autoeurope for an upgraded insurance policy which in the end was useless as overridden by the insurance Easirent forced me to take. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HENRY - 03 January 2020
" See 3 above "
" Excellent service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BARRY - 03 January 2020
" I always use auto europe and have not been disappointed yet after several years of rentals with you. "
" Very good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYLEY - 02 January 2020
" Awful service. "
" My car was not available for collection, though I had paid in full for 1 weeks hire 3 weeks before collection "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 02 January 2020
" Total RIP off so far "
" They / you stole £450 from me. I was pre booked, pre paid, and the rental was confirmed by you 30 mins before I arrived, the confirmation you passed on to me from easirent was that my car was ready and waiting for me to pick up... when I arrived at easy rent 30 mins later..NO CARS......NONE. not a single car on the lot, if you could call it a lot. Just 2 males behind a desk saying "we have no cars" and caring less about anything. (I was not the only one standing there stranded). I was told by your rep that I would have to go elsewhere and rent ANOTHER CAR and assured that you would take care of my refund.....Now i get a email from you that you are closing the case because you cannot get in contact with easirent. I still have a feeling that auto is reputable but now I have received the email saying you are closing the case!!!!!!! I will take further action if this is not resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOSEPH - 02 January 2020
" Based on the fact Green Motion are one of your suppliers, I wouldn't recommend this service "
" I was made to wait over an hour to pick up the vehicle. The staff were not polite - their manner was rude and abrupt. On returning the vehicle I had to wait 15 minutes for someone to check it - and I was told my deposit would take 15 days to be returned on to my card. Very bad service. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 02 January 2020
" I liked how it was possible to see what cars were available at multiple locations and from multiple vendors "
" It was hassle free, which is the best you can hope for with car rental :) "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TIM - 01 January 2020
" Price was the only factor "
" Waited 33 minutes to be picked up. Freezing!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOE SCOBLE - 01 January 2020
" Lady behind the desk was stroppy and unhelpful. I had hired the car on auto Europe website and payed for excess cover but when I enquired if this would be sufficient with the europecar representative, she claimed I had no cover so, I had to buy excess insurance which was 134 pounds. The car hire was 204 pounds so to have to pay another 134 pounds was extremely disappointing. If I'd of been given a satisfactory car perhaps it wouldn't of been so annoying. Apparently I was upgraded to from a fiat 500 to a MG3 which was a gutless uneconomical car that had no power, stank of smoke from previous user and has a tracking problem which kept pulling the front wheels to the left. So overall, staff unhelpful, and car not what I asked for. Plus what is also annoying is that you are asked to sign for the keys for the car and accept its condition before being given a chance to go and see it and inspect it for damage. I can't be the only customer who has complained about this process. "
" Lady behind the desk was stroppy and unhelpful. I had hired the car on auto Europe website and payed for excess cover but when I enquired if this would be sufficient with the europecar representative, she claimed I had no cover so, I had to buy excess insurance which was 134 pounds. The car hire was 204 pounds so to have to pay another 134 pounds extra was extremely disappointing. If I'd of been given a satisfactory car perhaps it wouldn't of been so annoying. Apparently I was upgraded from a fiat 500 to a MG3 which was a gutless uneconomical car that had no power, stank of smoke from previous user and has a tracking problem which kept pulling the front wheels to the left. So overall, staff unhelpful, and car not what I asked for. Plus what is also annoying is that you are asked to sign for the keys for the car and accept its condition before being given a chance to go and see it and inspect it for damage. I can't be the only customer who has complained about this process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVE - 01 January 2020
" I always use Auto Europe for car hire as I have found the service consistantly good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CERI - 01 January 2020
" Very easy booking,no complaints "
" Just one small concern about the state of the vehicle.It smelt of smoke,which I hate,but I reported it.The car hadn't been cleaned either,which isn't relly an issue except that it may have obscured any marks and because of the smoking the windows were cloudy.Otherwise,all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MAUREEN - 01 January 2020
" Great service from start to finish. Ollie in Stansted was amazing - best customer service I've experienced in a long time and because of him I would recommend your company 100%. He also upsold a better car to me which I was very happy with it and made my holiday more enjoyable. Dropped the car off with Dean and he was very pleasant to deal with. "
" Great service from start to finish. Ollie in Stansted was amazing - best customer service I've experienced in a long time and because of him I would recommend your company 100%. He also upsold a better car to me which I was very happy with it and made my holiday more enjoyable. Dropped the car off with Dean and he was very pleasant to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRETT RAYMOND - 01 January 2020
" Very disappointed "
" Very dissatisfied that after a very long journey the car we were initially provided was no where near an equivalent to the octavia I had booked. We couldn't get 2 suitcases in the book of the Volvo we were provide the whole process took ages then I had to argue for a sensible car for us to use. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - 01 January 2020
" Always helpful "
" Always helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLUGBENGA - 31 December 2019
" Excellent Service "
" Excellent Service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 31 December 2019
" Vauxhall Mocca not the best car but adequate. I would not buy one. "
" Expensive but we had a good deal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PATRICK - 31 December 2019
" See above "
" Bad points..it took too long to get to the agency. It took too long at the desk, at least 20 minutes, too long to return the car and too long a wait for the shuttle bus. The car was very good and the rate charged was excellent "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 31 December 2019
" Easy collection and drop off at Gatwick South Terminal. No hassle with catching buses to collect the vehicle. "
" Easy collection and drop off at Gatwick South Terminal. No hassle with catching buses to collect the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 31 December 2019
" What is the real difference between "3. PLEASE SHARE YOUR COMMENTS ABOUT YOUR EXPERIENCE WITH EUROPCAR:" and "5. PLEASE SHARE YOUR COMMENTS ABOUT THE EXPERIENCE:"? "
" Bit of fuss when I was given my car (second staff member wanted to go over the car, seemingly not trusting me or the member of staff who gave me the vehicle initially) but other than that perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 31 December 2019
" To pick up the car, it took one hour. In your email to me, you did not specify that I needed a DVLA check code. In order to get it there and then, I needed my NI number which I fortunately carry with me. Otherwise, I would have been stranded in Stansted. Personally, I did not like the Honda Civic we were given. The engine was very loud so we could not have a conversation in the car without shouting. Also the passenger who had to sit in the back, was very uncomfortable with the lack of space. I also found out that Greenmotion do NOT have any VW golf cars at all. So, to sum things up, pick up could have been a lot smoother, if I had been given all necessary information. Plus, we were not happy with the 'like for like' car, as we felt this was a downgrade. "
" To pick up the car, it took one hour. In your email to me, you did not specify that I needed a DVLA check code. In order to get it there and then, I needed my NI number which I fortunately carry with me. Otherwise, I would have been stranded in Stansted. Personally, I did not like the Honda Civic we were given. The engine was very loud so we could not have a conversation in the car without shouting. Also the passenger who had to sit in the back, was very uncomfortable with the lack of space. I also found out that Greenmotion do NOT have any VW golf cars at all. So, to sum things up, pick up could have been a lot smoother, if I had been given all necessary information. Plus, we were not happy with the 'like for like' car, as we felt this was a downgrade. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PAULO - 30 December 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HASSAN - 30 December 2019
" I didn't book or hire a car... I inquired, but didn't book. This survey is a bit of a surprise for me... "
" I didn't book or hire a car... I inquired, but didn't book. This survey is a bit of a surprise for me... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 30 December 2019
" As above - very satisfied with the whole experience "
" Very efficient process, from shuttle pick up at the terminal to collecting the car. Enterprise (Alamo/National) have streamlined the experience very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNDON - 29 December 2019
" As above "
" I have been overcharged for fuel. No one has got back to me?? "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by OLIVER - 26 December 2019
" Overall the actual service was ok however, the fact we had to pay for a hotel that evening because nobody waited for us was very disappointing. "
" Our flight was delayed. I phoned twice , to inform them of my delay. Aswell they had our flight number. They informed us someone would wait for us past their closing time, when we arrived no one was there, resulting in having find a hotel and return to the hire center in the morning. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 26 December 2019
" Good choice of vehicles "
" Excellent value for money "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEKWILA - 25 December 2019
" Make the rules more clearer before collecting money for hire in full especially that there are no refunds. "
" Waited 11/2hrs to be attended to only to be told that we were late to pickup the car there fore the car was not available even though I paid for it in full for five days. was told it still needed the car I needed to upgrade 5 times more compared to original price. My time was wasted, got back with no car, no refund for full payment and no apologies for the delay and inconvenience caused. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANIS CORDELL - 25 December 2019
" Highly recommend. "
" Friendly and efficient staff. Cannot complain about the Service . The drop off was effortless. I would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by EILIAN - 25 December 2019
" Fabulous as long as you don't do an average of 200miles a day "
" Awesome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALASTAIR - 25 December 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERALD - 24 December 2019
" As previous "
" I live in Spain a great deal of the year and regularly use hire cars. Whilst booing the car there were cheaper options but ratings and feedback are more important than just the price. Your company had good feedback so I was happy to pay that little extra. Whilst booking a box appeared referencing excess waiver payment so I chose to pay the extra for piece of mind. Another box then appeared asking if I wanted to upgrade to a larger car for extra payment. Again I chose this option which was a large Skoda as shown or similar. When I arrived at stansted to collect the car I was asked if I wanted extra excess waiver. I told the representative I had already purchased that. On looking at the booking he said I had only paid extra insurance to cover the towing of the vehicle and key loss. I said that was a total waste of money then. He said the excess waiver would be £100. I was only driving a short distance and already annoyed so declined the option. Upon collection I passed a long row of new modern cars. Expecting a Skoda which I couldn't see I pressed the key fob and a Vauxhall opened. It certainly wasn't a new or newish vehicle. I've had a previous bad experience when hiring a car so checked the damage on the car against the car damage paperwork. It was dark but I found numerous scratches and dents on the car not shown on the sheet. One being approximately 30 Cm long. I got a representative to check the car with me and he added the extra damage. Had I trusted the sheet I would have been charged for this damage on return. I set off home and the car had rattled at the rear like a really old and worn car. I couldn't get the windscreen to clear no matter how I adjusted the demister. I just wanted to get home as dark and raining. I used the car very little but I had to get some cleaning equipment to clean the inside of the windscreen as it was dirt and smudges not a demister issue. Before dropping the car off I refilled the car and was surprised it cost just over £20 to fill as I had probably driven less than 100 miles and the car was a diesel. When I dropped the car off the representative was very polite and helpful. I told him the car was a piece of junk and that I had put £20 in to refil it. He was surprised when I told him where I had driven to and from. His computer system was down but he checked the car and said the deposit would be reimbursed. When I got the receipt via email I had only driven 96 miles I believe. I checked the photo of the dash showing fuel gauge on collection and on return and it clearly wasn't full when I collected it so I probably paid another £10 for the previous customers fuel. It was full to full so when I re fuelled I did just that. I will of course be hiring cars again in the future but I will not be using yourselves or the car hire company again. Many people complain about issues with Spanish car rental companies but the service and car I receive in Spain is much better. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 24 December 2019
" As above. very dissapointed with no refund for the days not used. Will not be using you again. "
" I had to return the car early due to having to get back home to Jersey due to a family issue. On return i asked if a refund was possible. They said that due to booking with you and not europecar no they wouldnt. Even the premier inn refunded me for earlier departure. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SONATA - 24 December 2019
" For extra charges and not informing that extra will required to pay besides insurance. Not happy at all. The vehicle in this case becomes 3 times priced than advertised online. "
" No happy with double charges, and doubled insurance. Not good at all. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 24 December 2019
" Good web site and knowledgeable staff. "
" Staff friendly and efficient. Vehicle clean and new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANDY - 23 December 2019
" See point 3 "
" Staff friendly and efficient. However, when booking online it said that a deposit of £200 would be needed which is fine. When I arrived I was told that it was £300! Apparently this happens all the time and that it never changes. This is not what a lone woman wants to hear at 11pm at night after a nearly 3 hour flight. They were not going to let me have the car until I paid £300 which was in my Spanish account and could not transfer over. He eventually let me go but this needs to be highlighted and changed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 23 December 2019
" Excellent. So easy from pick up to drop off. Will use again. "
" Excellent company to deal with. So efficient and so easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 21 December 2019
" Always Good "
" As usual always good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 21 December 2019
" I have already recommended AutoEurope and Green Motion to other people. "
" I am regular customer - price for continued rental over Xmas was however very high and not price competitive. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VERNON - 20 December 2019
" Booking via Auto europe was very easy and good value for money. Will use again, but at least I know what to look out for now that I have had the experience. "
" So, I was not aware that I had to bring credit card. But I managed to get someone to drop off my credit card to me. Then the assistant said I need to queue again and at this point I was there waiting for 1.5 hours just to be seen. However, then my card did not work because I didn't have 2500 available to block on my card, which I was not informed I needed. The assistant said my only option was to pay £96 to reduce the excess to 400. Which I was not happy about, but had no choice but to do it as he said this was my only option and I had made plans to use the car, therefore I made the payment for the extra cost. Also when I received the car, everything looked fine except for the next day I realised it had no water fluid, which I topped up. Then I realised there was no anti-freeze, which could have been dangerous. Other then that it I had no other isssues to book again, but I will check the car thoroughly next time, to avoid any accidents or issues "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEORGE - 20 December 2019
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKOLA - 20 December 2019
" very good overall "
" nice and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 19 December 2019
" As above "
" Called the garage to ask about deposit, was told it would be £1500 on credit card, when I told them I don't have that, they said well the car hire will go up £100 and the reduced deposit would go on a debit card.. I was told to "ask family to borrow money" when I tried to call back later, no answer, tried several times but still no answer, I lost the car hire and my money I paid... truly NOT HAPPY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 19 December 2019
" Will try them again "
" Upgraded car had less driver accessories than some more basic models "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDA - 19 December 2019
" I will definitely use again. The best-car hire company ive used in a long time. Efficient, friendly, not pushy. Well do e "
" Very helpful, cheerful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CRAIG - 19 December 2019
" very easy "
" very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 18 December 2019
" Could have been better! "
" I booked a VW Golf (or equivalent). Sadly, I ended up with a Kia Ceed. Very disappointing. I booked the Golf specifically as they have seats with good lumbar support. The seats in the Kia completely lacked any lumbar support and were very uncomfortable. It also had abysmally vague steering. In no way was this car of the same standard as a VW GOlf.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 18 December 2019
" Easy transaction "
" friendly, efficient and a good car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JULIE - 16 December 2019
" For the price, it was an excellent service....was even offered a very good price on a prestige upgrade if I wanted it! "
" Exceeded my expectations. Seamless pick-up and drop-off. They are very vigilant on the the return vehicle inspection so it is important to check & double check the existing damage report when you collect the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 16 December 2019
" Good deals from AutoEurope "
" Everbody were very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIFF - 16 December 2019
" I was not aware that I was booking through a agent and did not receive my priviledge elite upgrade or service when checking my booking i then got offered a car from budge rent a car for half the price through your website but it was to late to cancel the original booking "
" Ticket and queuing system is rubbish counter staff under to much pressure "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DEBRA - 16 December 2019
" No problems with pick up or drop off "
" Very easy to use, nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARREN - 16 December 2019
" I didn't feel I was dealing with a reputable outfit and choice of car was disappointing. I would have been happy to pay twice as much for a better car on the day but the only option was to pay much more for a class of car I was half expecting for the price I already paid. "
" I thought I was getting a Golf but ended up with a Citroen C3. Sales guy kept going on about their insurance product even when I told him I had adequate cover. Someone less thorough might have bought his tale. The tank was empty and I practically ran on vapours to find a service station. I returned the car with half a tank of petrol and told I'd be repaid but so far nothing On my card. I did manage to collect a Fixed Penalty Notice for something, not sure what yet. Green Motion were very quick to charge me £70 plus vat for the admin privilege. Unlikely to pick these guys again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANNE - 15 December 2019
" see above "
" Just an issue with the fact that my flight was diverted to Birmingham and then back to Stansted so was late picking up my car - I was told that after an hour my car disappears and I was supposed to have rung!! Difficult when you are up in the air or in a part of the airport in Birmingham with no coverage! Surely the fact that you give the flight number should be enough for a computer or staff member to forsee you are going to be late! Caused me a good deal of stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 15 December 2019
" as in 3 "
" when I picked the car up I was very upset by the way in which I was treated , when I refused to take more insurance, the key was slung at me & told the car was outside, I didn' t even know what colour it was, eventually when I found it , It had several dents & countless scratches, I wasn't offered an alternative, the car had a noise in the rear & rain water soaked my bags in the boot !!! The only good thing was the very nice young man who I returned the car to !! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ANTHONY - 15 December 2019
" Good price will use them in the future "
" Used green motion many times great value staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARPAL SINGH - 15 December 2019
" Easy! Affordable! Great car "
" It's was a fuss free experience, absolutely lovely car with all the bells and whistles one can think of! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARY - 14 December 2019
" All fine. "
" On the whole excellent, though the person handing over the car kept trying to sell me an upgrade which was time-consuming and rather annoying. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 14 December 2019
" No "
" Staff were great, polite and helpful. The website was very misleading with regard to insurance, it was not clear that I needed to pay another £150 to cover the vehicle properly - this was a shock and I has not time to look into this properly. So I was very disapointed and angry. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOUNI - 14 December 2019
" Ok "
" Hertz tried to foul me to rent a car that was three times more expensive than the one I originally rented. I'll never use their services again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 13 December 2019
" Pick up point and insurance need to be made clear when booking online "
" Everything went well untili PICK UP PLACE and INSURANCE COMMITEMENT raised it head like the dead waking up from the grave in day broad light. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 13 December 2019
" 4th or 5th rental with GM. Best prices but cars generally a little dirty. Staff always do their best but always understaffed. Always thoroughly check car and expect to have to wait when collecting. "
" Took 1.5 hours to collect. Staff did their best but nowhere near enough staff on Sunday morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEITH - 13 December 2019
" Auto Europe were good, hopefully I can get the money back from the insurance I took out with Auto Europe "
" Returned car and have been charged £1024 for an imaginary scuff! They have your money from deposit. Beware it's a con!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 13 December 2019
" excellent "
" all good .Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 12 December 2019
" Ok. "
" Not much time spent going over vechile. Staff a bit surly. Have he's d reports and been victim of scamming - ie charging extra for damage that already exists. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DONALD - 12 December 2019
" See above "
" We have used Europcar many times, no problem. However, having made a booking and getting a good rate, due to the ongoing industrial action Autoeurope and then Europcar to add an extra day, and was staggered to hear the cost for an additional 24 hours was £420!! For 24 hours. Refused, and booked an hotel at Heathrow and picked up the car as originally booked. I have emailed Europcar Director of Customer Service, but no reply as yet. I understand yield management and late booking costs, but this is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YASSAR - 12 December 2019
" nice n easy n very good offers ... "
" Nice n friendly staff as always ... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 11 December 2019
" overall easy to find site efficient, friendly. "
" staff friendly, drop off easy, One negative point about your Heathrow Airport site, the paving into the office is badly sloped and caused my luggage to fall off while wheeling trolley. I also watched and elderly couple have same experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by C - 11 December 2019
" Very good, as usual. "
" Generally a very good experience. The one disappointment was discovering the £300 deposit was taken from my credit card, rather than just blocked, meaning it just caught my monthly statement and has to be paid unless I continually check my card account to see whether/when it has been refunded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEONARD - 10 December 2019
" Not good,I complained but still have heard nothing from Green Motion after 8 days "
" They charged me £300 for a dent that was already on the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ABDULLAH - 10 December 2019
" I am regular customer at Green Motion and I usually have positive experience. "
" It is a shame that at the collection and drop off section the staff are not as friendly as you expect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 10 December 2019
" All good. "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SAMANTHA - 09 December 2019
" All very good experience with Sixt. I've used them 4-5 times, and often, I have got the car that been advertised and booked. The only downside (very minor) is the shuttle bus pick up from Heathrow is not as regular as other car hire company - solved by a phone call. "
" Sixt is one of very few car hire companies that I have got the car that's been mentioned when booking. I've often get 'other' cars with other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAN - 09 December 2019
" Auto Europe website is easy to use. I called reservations and they were helpful in given me contact details to customer service after a different car was given. Although ultimately I didn't have time to chase up about car replacement. "
" The vehicle group E is falsely advertised, as it was shown a Compact SUV, Vaxhuall Mokka. However none were available and I was given only option Citroen C4 in the same group which is a much smaller car. I am overt 6 feet and it's not the most spacious. Apparently the only reason that these cars are in the same group is because they both have hatches. The overall rental was event less and return was quick but not exactly what I expected from your website choice. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 09 December 2019
" Good service "
" used green motion probably 20 times. twice was a problem, otherwise good for the price paid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 09 December 2019
" Easy swift and quick to drive away. "
" Very good hire. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - 09 December 2019
" I have had cars via Auto Europe before, recently in the USA with no issues but getting hit for £1000 until a windscreen chip gets fixed at home in the UK really hurts and has diminished my trust in you recommending good deals in the future. "
" Took £1000 off my credit card until a chipped windscreen fixed. Now after 2 weeks no up date on repair from National/Enterprise. Windscreen repair companies are Mobile and operate 24/7 so why is it taking so long? I have lodged a complaint with them. In the meantime I continue to lose money as my credit card company charges me interest on the £1000. I know I signed T&C etc and was taken round the car in the pouring rain so may have missed that the chip already there. However as a comparison I have just had a car from Autoreisen Fuerteventura for 5 days fully covered and no excess for £50. Just saying how does a 2 day hire in the UK get so complicated and messy? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 08 December 2019
" Overall experience was good. "
" Car was a little battered and a little dirty but overall quite good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TIMOTHY - 07 December 2019
" Very easy but beaten on price by Ryanair on next hire. "
" Great service from Chris when collecting vehicle and from Rebecca when returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIGITTE - 05 December 2019
" Very quick and efficient "
" Very friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NIALL - 05 December 2019
" No problems with auto Europe. "
" I was charged for damage to the vehicle i did not cause, I was told the vehicle was just back from the body shop at pick up yet when i dropped off small areas of damage were located and I was charged £285. I was wholly disasatisfied with the cynical way the business is set up to trap customers into paying extra. I do not recommend any other users use this company, stick to traditional branded car hire companies. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STUART - 05 December 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAROLY - 05 December 2019
" The worst you can imagine. They advertising low price which become more than any other as they force you to do insurance + they try to rip you off with repair coat as well "
" Don't trust them. They purposely don't show existing marks on the vehicle which hard to see so they can charge for you "repair damage". Even they charge for you repair they are not a providing any proof the repair done as actually they are not doing it just charge for you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by GLENYS - 04 December 2019
" Friendly counter staff. Quick and efficent "
" Quick efficent service on collection and drop off. The guy on the counter(think his name was Liam) was particularly helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ARTHUR - 04 December 2019
" AS above. "
" Very difficult to find,without GPS.We had to wait nearly an hour for shuttle bus,as driver of H1 told us H51 was a quicker option to get to terminal 4.Payment and refund very slow system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 December 2019
" Zero quality check, poor customer service - I have reported Green Motion to the Office of Fair Trading "
" Car rented with zero tread tyre - it was illegal and experienced two flat tyres over the trip. Took away a significant part of my holiday both time on the phone dealing with issues and not being able to drive the car to destinations we wanted to visit. The staff did not call me back when I called multiple times. Ended having the car picked up by the RAC early. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FELIPPE - 03 December 2019
" I couldn't get the car because I didn't have the ticket. I emailed you and got no response, I need the refund. "
" I couldn't get the car because I didn't have the ticket. I emailed you and got no response, I need the refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CLAUDE PIERRE - 03 December 2019
" Use them regularly, good prices and service "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRIS - 02 December 2019
" Excellent value "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 02 December 2019
" Car was great and very cheap 5.90 a day. Had it for 10 days and spent 150 pounds total including petrol. "
" Car was great and very cheap 5.90 a day. Had it for 10 days and spent 150 pounds total including petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NERINGA - 02 December 2019
" Your website provides false information The car fiat tipo is listed as economy (lower category) but I ended up getting that car even though I booked compact category. "
" Rude staff got old 2017 fiat, that could barely reach 60mph, the staff were unhelpful, the car had more scratches that it was originally noted on the contract. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 02 December 2019
" Very good experience, great price and i would use them again, "
" Very good service, really nice polite staff and the car was outstanding. My only issue is sales tactics when you arrive is so annoying trying to upgrade and sell extra everything when i already had premium vehicle and top insurance but other than that it was fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANK - 02 December 2019
" AFTER SALES SERVICE IS ABYSMAL ........................................ "
" STILL WAITING FOR MY DEPOSIT REFUND !!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLOTTE - 01 December 2019
" Green motion was brilliant . The only problem we did have was we booked a vw golf or similar and ended up with a smaller car . This was down to auto Europe not been clear on the vehicle classes "
" I have used green motion a few times now . Brilliant as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONY - 01 December 2019
" Collecting the car was extremely quick and your member of staff was extremely helpful and efficient. Highly recommended as a car hire company and 5 Stars for "Adil" at the reception desk. "
" Easy to Book and Picking up is a breeze due to your excellent pickup locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 01 December 2019
" really quick & Easy "
" Excellent Pricing & service, happy to use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MERYL - 01 December 2019
" As above, all went smoothly and very pleased. "
" Smooth running, good quality, helpful and easy process/service online and at the pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISTAIR - 01 December 2019
" Couldn't pick up the car from Heathrow T5, even though the booking Auto Europe said that it could. An agent phones Sixt to see whether cars could be picked up there and was told no. On collection from Sixt at T2 I was told it could have been done no problem. "
" Several hidden costs. I thought booking through Auto Europe would cover all costs, but there was a premium location fee of 20% that I had to pay that was not mentioned anywhere when booking. Cost of fuel was extortionate. With the premium tax and vat, a tank cost me £83!!! Of which I only used half and got no refund. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEITH - 01 December 2019
" All I expect from six "
" Very good great service. Don't change what works. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 01 December 2019
" It would be really great if you could refund us the money but, we know that is as likely as our dog becoming the next Prime Minister!!! "
" As we were unable to hire the car, we were not at all happy! Your staff said that we could only hire a car if we provided a bank statement stamped by the bank and sent direct to them, not e-mailed!! Impossible so, had to go to SixT and had no problem hiring a car at all!! What a waste of £90! That is the last time we shall book with you!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TAMIM - 30 November 2019
" It was good "
" It was lit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRACY - 30 November 2019
" It was great to be able to compare different companies and the website filters were easy to use. More info on insurances for the specific companies would be useful. "
" The car itself was fine (except the most uncomfortable car seat I've ever driven in and the seat didn't go back far enough for comfort so my legs ached after a few hours of driving, however not the rental company's fault))and the drop off was fabulous. The drop off guy even suggested I go out and fill up as I'd forgotten. He saved me money with his suggestion and directed me to the nearest fuel station. The pick up was frustrating as they tried to give me a standard car when I'd paid for an SUV. I had to be quite firm to get the SUV. I then paid almost as much in insurance as I had in rental or I would face a £1400 excess EVEN if I was not at fault in an accident. These insurance issues need to be made much clearer when booking online as I might have gone with a different Rental company. Company. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WARREN - 30 November 2019
" Have used auto-europe on many occasions. Have used Budget on many occasions. Will continue with both. "
" We arrived at the agreed time, car was ready. Easy check in process. Glad that auto-europe had advised me to obtain a licence summary code. had choice of three vehicles. Budget have a great location at the airport. Reception staff very helpful and efficient. Found car and was on our way in minutes. Return car station as efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 29 November 2019
" Friendly staff. Good vehicle. Long queues. "
" The vehicle was good, the drop-off was very good. My one gripe was the collection. There was no obvious queuing system, there was no instruction about what to do with the hand-written Post-It handed out once the paperwork and payment was completed; the whole collection procedure, from walking in to being shown the vehicle, was 50 minutes. The damage check, vehicle familiarisation briefing etc was efficient (maybe 5 minutes) but the whole experience, from walking in to driving away, was 55 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANDREW - 29 November 2019
" Ok "
" Quick and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FABRICE - 29 November 2019
" See above "
" At time of booking I made a note of my intention to drive to France. This was not in my booking as far as Hertz could tell. My J car class was not available and the nearest in size G class , bit it could not be taken out of the UK as per Hertz regulations. The counter staff was extremely helpful and she secured approval from jer manager to get me to take it abroad. She also filled the necessary paperwork. This delayed the check in but could have been avoided if AutoEurope had let Hertz known about this in my booking. At return on Monday morning the Hertz return team showed up late with the station opening its gates at 8:50am instead of 8:30am as it should be. Appart from that all ok "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEVE - 29 November 2019
" Easy to book and very good rates. "
" Great service, no drama "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NKOSINATHI - 28 November 2019
" See all comments above "
" I have always enjoyed renting cars from your company worldwide until I came across your affiliate company easirent. All I want to say is that your continued association with such a doggy filthy company you will regret ruining your worldwide reputation. The staff have never heard of the worse professional, their offices are dirty and shabby, their toilet is extremely filthy, does not lock, no toilet tissue, so embarassing, I had to wait for 90 minutes for the shattle bus to collect me, and in the end, when it came to collecting the car, I was asked for more payments and to leave a deposit of 1500 pounds which I had not been informed about. I eventully gave up on the car and had to hire Uber taxi instead, yet to date I am still trying to get my bank to claim back monies that continue to be stolen weekly by your affiliate company but now disguised as thrifty car rental which I have never used. My mistake was to give them my credit card which they must have copied before I cancelled the car. I never ever want to use this company ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PIOTR - 28 November 2019
" Overall a good experience "
" Car had a lot of scuffs and fine scratches , so I was concerned i would be charged unecessarily . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IRIA - 28 November 2019
" Good price overall but other options not available out of hours shown when they are available if searched on the company directly "
" Car given with more damage than stated, even when this was obvious and staff would not mark it (as it was night time), advising me to e-mail photos of the damage "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MICHAEL - 28 November 2019
" Booking through Auto Europ was easyenough but hte actual hire company was where I had the problem "
" The additional insurance required was not clear and then there is more additional insurance to remove minor damage liability and remove hte need to reserve £1500 on credit card. Was sold "non-existant" insurance which had to be redone to one more expensive!! Generally feel I'd been conned in some way. Upgrded car to compensate but the feeling is still there. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REDOUANE - 27 November 2019
" Top service "
" Top service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 27 November 2019
" Good Efficency, pleased to help 5* service "
" Our flight was delayed so contacted supplier, no problem collecting car very late, I Wes the last customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 27 November 2019
" Kindly advise how to attach pictures to my review "
" Unfortunately, I feel I am the victim of a scam; I utterly disappointed, dejected and feel to have been coned by a company who is only there to rip people of their money. I picked my car on 9 November after too much hassle at the counter. Kept the vehicle in good state and came to return the vehicle on 24 Nov per agreement. The person responsible for checking the go round the vehicle and in a minute to my sheer surprised told me that I have damaged the vehicle. Initially, I thought he was joking with me and I returned his remarks with a joke. But then the person told me to look at the bonnet, "there is a scratch". I was surprised and leaned over the bonnet. I was still unable to find anything. I asked him again an this time he showed me "two tiny lines on the bonnet", which was impossible for me to see wit my naked eye. I disputed his claim of any damage and took a few pics for any eventuality. Today, I checked my bank account to find that my credit card has been charged an extra $550.23 by Green Motion. I have contacted my bank to tell them about the fraud green motion committed, who has sent me a form to fill so that they investigate the matter. I want to attach the pics I took of the "DAMAGE" that costed me $550.23 for your information and perusal but I dont know how can I do that. . I have already spoken to Diogo, one of your representatives on the phone. I request my matter is resolved amicably without the need to go to a court. Looking forward to your early response in the matter. Thank you Kind regards! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 27 November 2019
" Good would use it again "
" Good service, no fuss, or pressure selling "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 27 November 2019
" Very pleased with the excess insurance included option price which I chose. "
" Hard to find Car rentals desk in Gatwick south terminal, having landed at the north terminal and the Europcar desk there was closed at only 17 30. Had to wait a while for my name to be called when other people not on the registration screen were being dealt with. Desk agent Harriet was good , but I felt she was chatting too much hence possibly not concentrating fully on my reservation and slowing the processing down ( I 'm sure she had been told to be chatty, as I am finding it happening in banks and shops nowadays and I don't really like it). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 26 November 2019
" Car was basic - I was fortunate this time as it was a quieter time. Pick up vehicle was about 10-15 minute wait to be picked up and then taken to office to collect car "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEVEN - 26 November 2019
" Auto Europe are excellent to deal with. Thankyou "
" I returned the car and some mysterious scuffs and scratches were detected and not by me before I departed unfortunately. Because I am extremely sceptical they occurred during my rental. Fortunate for me I had excess insurance but I will be very forensic when i hire from them in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 26 November 2019
" Easy to book "
" Staff made the process seamless "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JEREMY - 24 November 2019
" Outstanding "
" The representatives from Europcar that helped us at the pick up and drop off were very very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRACEY58 - 23 November 2019
" Very efficient no waiting around. Excellent service "
" Very efficient and no queing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 22 November 2019
" Again very unhelpful "
" Unhelpful. Did not proceed with the rental and forfeited the rental booking charge. In no circumstances would I recommend your company or that of your nominated proveider "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAULA - 22 November 2019
" Awful experience: i wqsnt helped and had to explain all process in every call "
" I have been charged for a service i havent used I called straight after making the booking to ask what documents i needed they said i couldnt have the car because i didnt have my pssport or provide with a bank statement of £1500 balance. I explained i wasnt home (bristol) and i disnt have it on me Called to cancel in less than 30 mins after booking to tell them to reverse the pending payment (Spoke with Matthew) After been on hold He said he had spoken to the relevant department to cancel and reverse and that it would take 3-5 working days for it to be back on my account 2 days later i was charged I called to let them know on monday and spoke with Casey. He said that there was no track of my call or anyone called matthew in the office I have been charged for something i havent used and no one has taken responsibility Nor ownership of my enquiry "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JUAN MANUEL - 21 November 2019
" Unavailability of my segment's booked car caused an upgrade, no complains :). Employees in the office were kind, no issues with the renting "
" Unavailability of my segment's booked car caused an upgrade, no complains :). Employees in the office were kind, no issues with the renting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 20 November 2019
" You still owe me a refund and you haven't paid it for over 6 months now "
" I expressed a view to the staff and they know my views. They are very keen to try and find ways to make money from you. The guy literally went almost underneath to find a scratch under the car...luckily i was insured for this "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARA - 20 November 2019
" Very good price "
" excellent service with an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 19 November 2019
" Difficult to get hold of anyone from autoeurope to actually talk to. I'm still trying to get in touch as I was involved in an accident and took out insurance with autoeurope. "
" Green motion have been great. However I've been trying to get hold of autoeurope because I was involved in an accident. Number never seems to work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 19 November 2019
" z "
" had to wait nearly an hour to be picked up by shuttle "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ARKADIUSZ - 18 November 2019
" I will definitely use your service again but not Green Motion option. Auto Europe offers a good value for money. "
" I am about to contact Trading Standards about the way they handled my complaint. I am definitely not going to use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DENISE - 18 November 2019
" Great price Great service Great company "
" Extremely efficient from pick up to drop off. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAINE - 18 November 2019
" No stress "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EILISH - 18 November 2019
" Very very unpleasant, I felt pressurised to buy extra insurance despite having my own car hire full insurance. It is very obvious they target people to withhold their excess deposit. My car has NO damage, the manager was unable to see the damage , his excuse being that he doesn't have great eyesight! Customer Service do not answer, iv tried multiple times. They are scamming people and it not acceptable. I will not accept this as correct. "
" I felt very pressurised to take out extra insurance even though I have my own yearly insurance cover. Took the cheapest under pressure. Checked the car in the pouring rain with the agent. Upon return, it was v obvious the agent was going to find a fault, he found two 'invisible marks', invisible to the manager I must add. I have photos which I am happy to send. I used the card to drive to a friends house in the countryside, it was parked in front of her house, I visited another friend and drove back. possibly 50 miles roundtrip. I refused to accept the damage because there isn't any. He has withheld my deposit. Iv tried nand tried to get someone in Customer to answer the phone. I will not accept this as service, its just scamming people and its wrong. I really would appreciate your help. Ican send the photos if you give me an email to send to. Kind regards, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by HEATON - 18 November 2019
" Deposit was far to expensive. Did not go ahead with rental. Would like a full refund please "
" Deposit was far to expensive. Did not go ahead with rental. Would like a full refund please "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PARVEZ - 18 November 2019
" easy "
" easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 17 November 2019
" not happy at the moment i have payed out 500 pounds for one weeks hire. "
" They wouldnt let me have a car because i didnt have utility bills for the address on my British driving licence. i had to go with another company that charged me 355 pounds for one weeks hire. i have been in touch with your customer service department for a refund of the money i payed keddy . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PHILIP - 17 November 2019
" Good service and friendly staff (I was served by Khan - very helpful and provided a good service) "
" Good service and friendly staff (I was served by Khan - very helpful and provided a good service) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAYE - 17 November 2019
" easy car hire and friendly staff "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANIKAVEL - 16 November 2019
" Very bad service "
" I paid extra £88 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WILLIAM - 16 November 2019
" Auto Europe should not use Keddy or at least warn customers about this upselling scam. "
" When collecting the car I presented my UK Driving License and, when the paperwork was almost completed, the Keddy/Europcar Customer Rep asked for the paper part of my driving license. I have never been asked for this before and did not have it with me, but I was able to show the Customer Rep a photo of the paper part on my phone, which I had taken a month ago. (I have never had any endorsements on my license) The Customer Rep refused to accept this, and said it was compulsory. I disputed this, as it is not requirted as per https://faq.europcar.com/during-rental/what-documents-do-i-need-to-present-at-the-europcar-counter.html but he refused to allow me the rental unless I paid an extra £22.08 per day "Premium Protection". He did not even bother to check https://www.gov.uk/view-driving-licence or advise that this was an option. I told him I had Excess Protection Insurance and offered to show him the documentary proof, but he refused to even consider this. I feel I was scammed into upselling and taking this unnessary insurance. I will never use Keddy/Europcar again. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TRUDY - 15 November 2019
" jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj "
" hhhhhhhhhhhhhhhhhhhhh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 15 November 2019
" Generally good - as always! "
" They did not have the type of car I'd ordered (a Peugeot 3008) and tried first to give me a Ford Fiesta. When I said that that was not big enough they gave me a Hyundai Tucson which, while big, proved to have excessively high fuel consumption. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JLN - 14 November 2019
" / "
" / "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PAUL - 13 November 2019
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 12 November 2019
" Can't say. Didn't get to experience their service! "
" A big hiccup with my booking! No car!! Somehow my reservation had been cancelled hours after I had made it, so when I landed at the airport there was no car for me. To book one at the Europcar desk was 400% more expensive (from under GBP200 to over GBP1100! Not within my budget!). It is unclear whether it was Europcar or AutoEurope who cancelled my reservation without my knowledge, but after 8w I am finally getting a refund (still awaiting the money to arrive). The inconvenience during my travels was obviously in excess of the refund. There are family members I could not visit with my new daughter, which were the entire the purpose of my trip! Just hope it was a one-off technical glitch that does not happen again. More nervous at using a broker such as AutoEurope to make bookings in future... Adds another opportunity for errors to arise apparently. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 12 November 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 12 November 2019
" very good service - will continue to use Auto Europe "
" The initial rental was well done and good value. However, I contacted Avis to extend for 2 days and change the drop-off - the fee for this was extortionate - plus the agent on the phone was cheeky which I do not appreciate. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEFAN - 12 November 2019
" Will use you next time and recommend to friends "
" Extremely slick from pick up at T5 to car handover - very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YVONNE - 11 November 2019
" Fantastic service "
" A very pleasing experience. Staff were so friendly and helpful. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 11 November 2019
" No issues always helpful "
" Use them frequently Always helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAULINE - 11 November 2019
" As above, "
" I was impressed how quickly I was served at the counter by a lovely, helpful wee girl (Monica) and later she took me to the car & explained the Satt Nav etc. I remember the days of renting when we had to queue for ages then fill in a million pieces of paper. This was smooth & efficient, Well fone Alamo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KELLIE - 11 November 2019
" Totally unhelpful, badly trained staff . I tried add another day onto my rental not change anything just an extra day. "Computer said NO" Alamo staff said it was an easy add on but not for Auto Europe Customer Service. This was a private hire , but I have sent a note to make sure no one uses Auto Europe for business travel for my company. "
" As usual super professional , helpful staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 11 November 2019
" Instructions for pickup from Paddington were poor. it took me 30 minutes to find the pickup location. You just need to say that the pickup is at the end of Platform 1 in the station to improve this. "
" Instructions for pickup from Paddington were poor. it took me 30 minutes to find the pickup location. You just need to say that the pickup is at the end of Platform 1 in the station to improve this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAFEEZ - 11 November 2019
" If give me good offer,so I can collect again "
" To much expensive "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VASSILIOS - 10 November 2019
" Easy to book with AutoEurope and Sixt were excellent. Thanks. "
" Very efficient and helpful staff. I was given a free upgrade, which was nice too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 09 November 2019
" Undecided at this stage "
" Credit card hadn't come through in my name so asked to change to my partner as the main driver and me as named second driver and that we would pay the extra. Was told this could not be done. Was offered only to take the rental on my debit card and pay the full insurance add on which was £241 on top of the £157 rental taken out. We have our own excess policy. We said then we would cancel the rental and pay the late cancellation fee, my partner was online and could see that she could take a new rental in her name at the original price. We were then told that if we did this we couldn't take a car for at least two hours even though their website said it was available now. When we finally relented because the guy wouldn't budge and so payed the additional £241 simply because I had to be at a meeting 2 hours drive away in 2 1/2 hrs time. We then were shown the car which was supposed to be full of fuel, the needle was pointing one notch below full which I pointed out and received an explanation that it was peculiar to this vehicle that when full this was as high as the needle went. This turned out to be a blatant lie because both subsequent times that I filled the car, the needle pointed to full. So not only we we screwed with the add on full cover, we were also lie to and conned over a further £5/6 worth of petrol. (I have timed and dated photos of the fuel gauge to prove this. To whom do I complain and seek compensation for this breach of contract on easirent's part? "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SOPHIA - 09 November 2019
" Great value "
" Great value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAVIN - 09 November 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAYED - 09 November 2019
" Daunting nightmare "
" Too many hidden charges paid way beyond the expectations "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WALTER - 08 November 2019
" On your website and booking you state the collection and drop point is Euston station whilst the correct address is Edgeware Hilton !!! URGENTLY CORRECT Car had almost no fuel in and window washer fluid empty "
" On your website and booking you state the collection and drop point is Euston station whilst the correct address is Edgeware Hilton !!! URGENTLY CORRECT Car had almost no fuel in and window washer fluid empty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by EAMONN EDWARD - 07 November 2019
" All as expected "
" All as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIMITRIOS - 07 November 2019
" all good "
" very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 06 November 2019
" Blah "
" Thought the sales pitch to upgrade car and insurance was cheeky and misleading quoting day rates and not total extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAMANTIOS - 06 November 2019
" See above "
" As my credit card had not enough credit in order to cover the 1200£. I was told by Green motion that I could not use my debit card for that.So I had 2 solutions:Τo buy an additional insurance of 250£ ! Or to add as additional driver my sister (10£ per day:70£ in total)who was not driving the car in order to use her credit card . I am disappointed about the above rental terms which brought me out of my budget. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 06 November 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RASHPAL KAUR - 05 November 2019
" Very efficient and quick would use again "
" Great staff and very helpful named Munna "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GINO - 05 November 2019
" The car hire business is very competitive and the staff super unfriendly. Next time I fly from Gatwick will definitely give you guys a miss and use another company :-( "
" Very unfriendly staff at check in, and were not helpful at all. With so much competition, I am surprised you have staff of this low calibre serving customers! On a positive note, the lady who checked me back in was super friendly. She made up for the bad experience at pick up "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SETSON - 05 November 2019
" I am pleased renting with Alamo. They have nice vehicles offered at an affordable prices! "
" Great service! Excellent vehicles and great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARION - 04 November 2019
" Excellent "
" I found people very helpful and responsive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHARON - 04 November 2019
" Great prices "
" Shuttle not so frequent, although helpful enough when it arrived. Staff friendly when upselling but not as amenable if you say no. It's ok as the cheapest option. You get what you pay for. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GENNARO - 04 November 2019
" AWFUL! When I collected the car I've just been instructed on how to drop it off. The man at the front desk specifically said "don't worry if you arrive late, bring the keys to the doorman." No one specified what would have been the charge if I was late. The day after I've got charged an extra amount of 65 pounds . Basically the same amount of 5 days rental just for 3 hours delay. Auto Europe customer service seems to not care with my complaint . Apparently it's just my fault and I have to sort it. This is the story. You clearly demonstrate lack of care. Well done! After many bookings... you've just lost another customer . And I won't spend a single good word either for you and for Budget. "
" AWFUL! When I collected the car I've just been instructed on how to drop it off. The man at the front desk specifically said "don't worry if you arrive late, bring the keys to the doorman." No one specified me what would have been the charge if I was late. The day after I've got charged an extra amount of 65 pounds . Basically the same amount of 5 days rental just for 3 hours delay. Auto Europe customer service seems to not care with my complaint . Apparently it's just my fault and I have to sort it. This is the story. You clearly demonstrate lack of care. Well done! After many bookings... you've just lost another customer . And I won't spend a single good word either for you and for Budget. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JACK - 04 November 2019
" maria, the women who i collected the car from was very helpful & made the whole experience super easy. "
" maria was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 03 November 2019
" I am still awaiting the refund of the bus transfer that I had to pay for from the depot to Heathrow airport. The car that I received was inferior to what I was expecting and booked. Otherwise, it was o.k. "
" I am still awaiting the refund of the bus transfer that I had to pay for from the depot to Heathrow airport. The car that I received was inferior to what I was expecting and booked. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 03 November 2019
" The extra payment made me very unhappy "
" Flight was early and I had to pay another 78 pounds hire or wait 2 hrs to take the car. Not happy after travelling 15 hrs so I did pay the extra in order not to have to wait around "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KRISTOFFER - 03 November 2019
" Easy reservation, no problems. "
" Good work. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KYLE P - 03 November 2019
" Well-organised website with easy to understand comparisons; good cancellation policy which I've now used twice without any problem; rented through AutoEurope well over a dozen times now. 100% satisfied. "
" Nice details such as offering a water bottle on exit, checking that the car was a good 'fit' BEFORE signing off on the agreement, NOT pushing for extra insurance (already covered with AutoEurope). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHIN - 03 November 2019
" I think the Green Motion car rental company is dishonest organisation and they make deceitful charges wherever they can. "
" At the time of collecting the vehicle, it was raining and any small damages on the vehicle was very hard to see, but the Green Motion associate mentioned that any damages less than 2.5cm will be ignored and i will not be charged for it . When I returned the vehicle the Green Motion associate discovered a spot of damage on the vehicle and he charge me £125. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANGELA - 02 November 2019
" This was the best service I have ever received . "
" Excellent service, my rental was dealt with very quickly and professionally both at pick up and drop off . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 02 November 2019
" I have used Auto Europe before and have been very satisfied with the service overall. "
" Everything went smoothly. I have no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by THOMAS - 02 November 2019
" all fine "
" Although I had an Avis preferred card the check in was quite lengthy - other customers just came to the counter and got the prearranged paperwork and keys. It would be good when the data exchange between Auto Europe and their rental partners would be more efficient to enable a likewise experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HEATHER - 01 November 2019
" Easy hassle free experience "
" Staff friendly, cars good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 01 November 2019
" Unable to rent the vehicle as I had not flown into Heathrow Airport. Was charged full price for the rental. Would not recommend ALAMO or Auto Europe unless you want to pay for a service you did not receive. "
" Unable to rent the vehicle as I had not flown into Heathrow Airport. Was charged full price for the rental. Would not recommend ALAMO unless you want to pay for a service you did not receive. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LOUISE - 31 October 2019
" Another super hire "
" Use them regularly from stansted and always get great deals (I check various sites) and not had any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 31 October 2019
" After arriving at the pick up location, my license was denied based on not being a federal ID. Requirements from the Auto Europe and Green Motiom failed to specify that and claimed to allow ID from North America and Europe. I had several federal IDs to accompany my North Carolina license since I'm US Miltary and cannot obtain a federal license. "
" After arriving at the pick up location, my license was denied based on not being a federal ID. Requirements from the Auto Europe and Green Motiom failed to specify that and claimed to allow ID from North America and Europe. I had several federal IDs to accompany my North Carolina license since I'm US Miltary and cannot obtain a federal license. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 31 October 2019
" Website easy to use. Good choice of cars to rent "
" The customer waiting facilities look rather tired. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDSEY - 31 October 2019
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALASTAIR - 30 October 2019
" All went smoothly "
" No problems all good just a slight delay before car was available but only 15 mins so very happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANJA - 30 October 2019
" Auto europe had no share in my bad expirience and I felt I received good service by auto europe. Until I left a complaint and received a standard reply from auto europe. This to me is proof enough that auto euope also do not put customer service as their priority. "
" The worse expirience I ever hat to encounter when hiring a car. My complaint was dealt with a standard reply email. I will not return as customer and I will not recommend and I will voice my opinion in online portals. The agent was highly unfriendly and smelt real bad. Very bad hygine I guess. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LONDON, GB - Reviewed by WILLIAM - 30 October 2019
" Reasonable rates and easy online booking, but serious concerns about communication with rental firm. "
" Collection was chaotic, despite there being very few customers and no queue. No record of booking or advance payment, or driver details. Insisted that excess cover had not been paid despite email and voucher evidence. Took about 80 minutes to collect car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 30 October 2019
" The lady who served me was super. Really friendly and great sales person. Tried to upsell in a positive way which was cool. I like her. The whole experience was great. Thank you. "
" Better than expected. Smooth and professional. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADLI - 30 October 2019
" Will use again "
" Polite, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YUNUS - 29 October 2019
" I did not pick up the car. Living in Canada, i have a visa credit card which provides me with rental car insurance. However, because i was renting in the UK, i was not sure at the time of booking if my visa insurance would cover me in UK. Therefore, i booked the rental vehicle with insurance (which was inferior to my credit card insurance, which i found out later). AutoEurope should have made me aware that i could decline insurance and given me the option. Therefore, since i did not pick up the rental car, i would like a refund. "
" Green Motion was ok, but i did not pick up the car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 28 October 2019
" Great time travelling around East Anglia "
" Professional, friendly and fair "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODERICK - 28 October 2019
" Consistently a good aggregation experience with Auto Europe. One issue is that increasingly, I seem to be required to give additional documentation that wasn't made clear in the rental contract. I'm sure it's in there but who reads those things...? On this occasion Sixt required a scan of my passport. Drivers licence wasn't enough. Why does it always feel that there's a danger I don't have everything that this particular rental company requires in this particular country? "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 28 October 2019
" Very good experience. Alamo were excellent. I have used them twice in a row from London Gatwick. Outstanding value and customer service. "
" Excellent service. I would have preferred a car more similar to a Ford Focus (I received a Vauxhall Mokka X). However, it was nice to drive and good on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 28 October 2019
" Far too long a wait/queue to collect car - longer wait than my flying time! "
" Far too slow at the desk - two members of staff, yet several terminals on a Friday afternoon at Gatwick....that's not customer friendly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 27 October 2019
" Quick and easy online booking service with competitive prices. Will definitely use again. "
" Quick, efficient and personable service from all staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZSOLT - 27 October 2019
" Smooth "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 October 2019
" Simply the best customer service of any car hire company that I have used around the world. "
" Friendly and efficient as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 26 October 2019
" Seamless experience. Will come back for sure. Recommended! "
" Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARETH - 25 October 2019
" Great value car "
" Quick service at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 25 October 2019
" Great value booking. Car was underpowered but probably as expected for a bottom of the range vehicle. "
" All good except for the hard sell when collecting the car concerning extra insurance and upgrading the car. Also was given the wrong parking space and had to walk round in the rain trying to locate the allocated registration. Everything else was efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TRUDY - 25 October 2019
" Auto Europe ok but need to advertise that Green motion cannot do full to full fuel policy "
" Lady at pick up great. Booking was fuel full to full but this is not possible with Green Motion. Had to prepay fuel and claim refund for returned fuel. They tried to say I had brought back less fuel until I showed photo then refunded more. Gentleman at drop off not good. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LONDON, GB - Reviewed by HELEN - 25 October 2019
" Very good "
" Very positive. Good customer service. Everything clearly explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCIA - 25 October 2019
" Very good customer service "
" I am very impressed with such smooth and swift process for renting a car from Green motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 25 October 2019
" Good experience throughout "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALLAN - 25 October 2019
" Excellent value for money "
" Very good service. The only issue is the location which is off-site and can be quite hard to find when returning the vehicle. There is also a variable long wait until the bus comes to take you to the airport - so you need to allow for lots of extra time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HELENE - 25 October 2019
" Excellent, helpful staff both on pick-up and drop off. No wait on mid-day pick-up which was amazing! "
" Excellent, helpful staff both on pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEN - 25 October 2019
" Quick easy and painless. Made the booking experience simple and effortless. "
" Everyone was fully accommodating from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUPREJ - 25 October 2019
" Good experience. Pleasant staffs "
" Very easy process. All straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VASANT - 25 October 2019
" Good car and service "
" Good car and service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FREDRIC - 24 October 2019
" Use of the site was clear and easy "
" Quick professional service. Not pushy with the insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KRISTEN - 24 October 2019
" I had no issues with the Auto Europe portion of my reservation, but I have yet to receive the paperwork from Sixt so that I can file a claim for the excess cover. How that process goes may change my review. "
" The counter staff did not have my vehicle ready (I was about an hour early) and so offered me a lesser vehicle at the same rate, or an upgrade. I know it was a sales tactic but I was exhausted after a long flight so I went ahead and took the upgrade. Then during my rental, I experienced a flat tire. I found out the hard way that there was no spare, no jack, and no sealant in the trunk. I was in a precarious position in a layby on a narrow road and it took Sixt THREE HOURS to even find someone to come to the site, plus the additional time of vehicle recovery and tire replacement. The B&B I stayed at that night said it was not the first time they had customers with such issues with Sixt. Then I was never provided a final invoice, only charged days after rental, and have had to request it so that I can file a claim for the excess cover. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GRAHAM - 24 October 2019
" Only demerit was having to ask on-line after the event for a receipt "
" Overall very good efficient service with very good staff overall. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 24 October 2019
" Your focus should be on ensuring the customer is satisfied NOT on whether you get another recommendation! "
" Still waiting a copy of my final invoice promised by e mail and not received "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE - 24 October 2019
" I have enjoyed using autoeurope "
" On arrival at arranged pick up time. There was no vehicle available. The counter staff were very unapologetic, offered no alternative other than to wait 2hours when another return vehicle may turn up, no guarantees. They did not offer any kind of assistance and basically made it my problem to sort out. I will never use easirent or recommend them. In fact I would recommend autoeurope take them off there database of available rentals. Discusting service. On the plus side when I contacted autoeurope directly you arranged alternative rental vehicle which took a bit of time but was excellent service with a vehicle rented at no extra cost from avis, so thankyou "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 24 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 24 October 2019
" Easy use website makes life easier as I rent all year "
" I have changed all my future car rentals in UK to Alamo as was impressed by their customer focus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 23 October 2019
" All fine until after check in "
" They have charged me £90 for a small scrape on the wheel rim. This is ridiculous. My value for money and good experience was just ruined. I have never been charged for something that small by any other rental company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KRISTIAN - 23 October 2019
" Based on my recent experience I wouldn't hire from the Heathrow Easirent Office again any time soon. I've had good experiences at other locations though and will continue to consider the company in the future, just not Heathrow. "
" We queued for a long time at the Heathrow office, probably at least an hour. 4 out of 6 of the express check in machines were broken and despite attempts by several people in the queue no one was able to complete the check in on the two remaining working machines. Of the few who who made it to the final screen none were able to complete their check in because there was no option to proceed without additional insurance. The member of staff we finally dealt with was efficient and polite it's just a shame it took so long for him to arrive. The car we collected had hadn't been washed and, with around 35,000 miles on the clock, the gears were difficult to find. Drop off at the hotel near Gatwick was hard to find but the lady behind the counter was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MERYL - 22 October 2019
" As above, all worked well. "
" Everything went smoothly, very pleased with the price and the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAN - 21 October 2019
" Good experience with Auto Europe.. "
" Bad service, they advised that they do not the the car booked and advised that they can give a lower class car., but I did not accept that. They also offered to sell me another insurance similar to the one from Autoeurope, although I already had one. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AHMED - 21 October 2019
" I spoke to the gentleman at the counter of green motion and he told me that it happens all the time where customers come in without knowing the length in years held of the driving license. And they end up losing their money. He showed me where it says that I need to have my driving license for number of years on the third page of terms of conditions in the middle of large text..I am extremely disappointed in auto europe. And I am planning on sharing my experience with the people on my social media. "
" Worst experience I have had as a customer. It doesn't say anywhere on the website that I need to have my driving license for a certain period before hiring with Auto Europe. I feel that I have been tricked and cheated out of my money but it has ruined my day and my plans. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CLIVE WING CHEUNG - 21 October 2019
" Autoeurope is good. So far I have not had any problem, but I have to say I am not in a position to say Autoeurope is perfect because I am lucky that I haven't had any accident therefore have not yet tested its post-accident service or cover claims. If there is one thing Autoeurope can improve, that is to include T5 as one of the choices of pick-up locations in Heathrow. "
" The location of car pick-up was very good because we arrived Heathrow T5 on BA, therefore we simply walked to SIXT. However, there were 2 problems. SIXT at T5 only opens at 6am; so we had to wait for nearly an hour because we arrived on a very early flight. Secondly, We could not select T5 as pick-up location in Autoeurope website (only T1, T2, T3 & T4 available, meaning taking the shuttle to SIXT large off-site pick-up location), so the car we booked was not available. Luckily, SIXT staff was very helpful and managed to give me a car of the same group. All-in-all, this SIXT experience was good. And this was my third time renting a car from SIXT at Heathrow T5. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NADIA - 20 October 2019
" It would be nice to know who you are actually renting with at the time of booking. "
" Not a great experience. We arrived on time for our pick-up and ended up waiting for over an hour after we checked in, as staff overlooked our booking due to the person before us having the same name. The car was very dirty on the outside (looked like it hadn't been washed in some time) and there was a used tissue and a smell of hamburger on the inside. There was a lot of confusion about the odometer reading - this was counting down, not up, and we really had no idea how much milage we had used as the numbers didn't tally up with what was written on the form we received. The form also stated our original pick-up and drop-off time, despite us not being able to leave with our car for over an hour after we should have. If I hadn't gone out to check, our car would have been given to someone else, who was about to get in with the keys and drive away. Drop-off was better, the girl at the counter was helpful and put us in touch with Liam at head office, who was very helpful and able to arrange an extra half-day rental at a discounted rate. Overall, the feel of the experience was a company that really doesn't care about the customer experience or the state of their premises or vehicles. I wouldn't be sending people in the direction of Easyrent in future as it all just feels a bit sketchy. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LONDON, GB - Reviewed by COLIN - 20 October 2019
" Always my first stop when hiring a car, which I do on a regular basis. Best value with clear and easy to use website. "
" Painless, minimal waiting time. Both counter and transfer bus staff are helpful, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SABRINA - 20 October 2019
" Cars are often scrapped and dented but staff like Adrian and vinnie are quick to point this out. There are comfortable with you filming or taking pictures as evidence which is handy. "
" Some of the desk staff such as Michelle are really pleasant and helpful. She's a credit to the team and knows her stuff. There's also bav whose new and tries his best to help out customers, he'll get far with Michelles guidance. The manager appears focused on targets/profits and therefore isnt customer satisfaction driven which is a real shame. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SUSAN - 20 October 2019
" Very happy will use you again "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 19 October 2019
" For the price an above average experience. "
" Pick up slightly further from the terminal than advertised. Rather a long wait to pick up car 15-20 minutes before being seen although the process when started was quick and efficient. Agent knew what he was doing. Not too much up selling. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANTONY - 19 October 2019
" Use your service often. Dont always book through it though as have often got better prices elsewhere for same rental company and car hire period. But on this occasion (as with several before over the years) your price beat the competition. Will continue to use your service to quote, and will book through you in the future where your price beats the alternatives. Happy. "
" Pleasant man on reception. Same with 'car checker man' outside. Rapid service all round at both ends of car rental. Happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLIE - 19 October 2019
" Nice car but customer service poor. "
" Extra charges applied at pick up which was not clear when booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HISHAM - 18 October 2019
" Excellent "
" Every thing went smoothly Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAMELA - 18 October 2019
" Very good . Very pleased. Would use again "
" Excellent service. Very pleased xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEKSEJ - 18 October 2019
" Great friendly service from Alamo/Enterprise staff at Stansted "
" Great friendly service from Alamo/Enterprise staff at Stansted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRUCE - 17 October 2019
" See above very sad state of affairs "
" We were double charged on our credit card for our rental when it was returned to Heathrow. NOT GOOD . ONLY RESOLVED BY 2 1 HOUR PHONE CALLS TO CUSTOMER SERVICES. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 17 October 2019
" Good process "
" Good process "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 17 October 2019
" Terrible experience, prices that are advertised are misleading and false. Car I reserved which was advertised as being £17 a day ended up costing almost £70. A baby seat that I wanted to add wasn't priced until after I paid for my reservation and it was ridiculously priced which wasnt shown on the app. "
" When picking up the car I was told that I had to pay them an extra £300 directly for their insurance or they would have to block £1,500 off of my credit card, which would have left me with no spending money for my holiday. I told them that I had already paid extra for the insurance which they told me wasn't enough and wouldnt cover me for any accidents. They also wanted to charge £90 in advance for a tank of fuel which costs about £42. I also didnt get the car model that I requested. Prices for any extras are ridiculous and I was pressured into spending more and more money even though I had already paid for my reservation. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JACQUELINE - 17 October 2019
" Booking and counter staff very good but vehicle was not what I had booked and poor reporting of damage. "
" I was "upgraded" although I would have preferred a smaller car with which I was more familiar - as a result I could not see the protruding bumper and scuffed it. The vehicle was already damaged in several places but only about half the scrathches and dents had been recorded and much time was wasted adding all the unrecorded ones to the agreement, making me very late for my appointment. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PAUL - 16 October 2019
" Car was immaculate, staff were very helpful on pickup and very efficient on drop off "
" Quick, efficient with very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 16 October 2019
" Midnight, I get to the office on the m4 and I'm told I can't take the car. I'm stranded at this point and have to get an uber back to Heathrow to then get a train home. Think it's ridiculous that not only I haven't received a refund for the rental, but I should in fact be reimbursed for the cost of the bus to the office from Heathrow and for the uber back to Heathrow. "
" Honestly terrible. Turned away at counter because I had points on my licence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SHARON - 16 October 2019
" Everything went very smoothly and the staff were very friendly and helpful. "
" Everything went very smoothly and the staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NHAN - 16 October 2019
" What I booked via auto Europe was not delivered in reality. "
" I booked a Compact class car but green motion was only giving me a B class car - Honda Jazz. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 15 October 2019
" An awful service but the car was very nice. "
" The terminal bus service to the depot was extremely slow. The vehicle check out area was very very busy with no seats available on arrival. There was no forecast time for when you would be served . This has made me reconsider hiring from Europcar ever again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DOMINIC - 15 October 2019
" Fine, but should have better quality control over companies "
" Clearly a company designed to lure you with cheap prices and then up sell you. Also staff are working under bonus scheme to find and charge you for any sratches, check and photo the car before use! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SYDNEY - 14 October 2019
" Still waiting for my confirmation of duplicate booking made on website. After being advised there was no booking duplicated. "
" Ok very helpful but had could not help with my query regarding duplicated booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 October 2019
" All good, but a bit surprised that the security deposit is still being held on my credit card "
" Pick-up was slow because the customer terminals not working. But your staff handled the situation well. I also note that the £1500 security deposit is still being held on my credit card "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by COLIN - 14 October 2019
" Most pleasing, plus less costly than booking direct with vehicle supplier. "
" As a vehicle supplier. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 14 October 2019
" Positive "
" Very personable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRICIA - 14 October 2019
" Somehow hiring and returning are never speedy processes with any car hire company, but at least we were comfortable while we did it, and Mohammed was informative, thorough and helpful. Car was comfortable and went well. "
" Mohammed gave me very useful information, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OSMAN - 13 October 2019
" The only problem is that they say pick up point Euston Station and after calling, before pick up I was told to pick up at Hilton Hotel Paddington. "
" I had no problem, everything was good. I will make sure I use them again. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GLENN - 13 October 2019
" The emails promote up to 50% off but having booked several times I am yet to see any where near this saving. "
" Waited quite a long time to be dealt with at the counter - the car I was given was under powered and had an issue with the windscreen wiper which meant I had to stop regularly to put it back in place to stop it falling off which was annoying. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by EDWIN - 13 October 2019
" Of the 3 week hire the 1st week was problematic but the next two were fine. But the treatment I received was not how Avis market their brand......WE TRY HARDER......did not exist with my experience. Is there any way to be compensated by AVIS? "
" The first vehicle they gave me a Honda Jazz (?)had problems and I had to use the emergency assistance. After the 3rd time I said I wanted another vehicle. They were helpful until I tried to change the vehicle at the Staines branch. To cut a long story short I ended top having to go from Staines to Heathrow airport to get the car changed and this is rush hour M25 traffic. What the telephone assistance told me was completely different fro what the branch managers told me would happen. It cost me a lot of time +/-2 hours, money for petrol which the telephone assistant said the full up would be complimentary due to the inconvenience . Also a delay on being served at Heathrow another 30 minutes. The replacement vehicle (not even an upgrade) was acceptable and did not give any problems. I feel as a customer I was badly let down and badly treated. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 13 October 2019
" See above "
" All good. Very impressed with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTINE - 13 October 2019
" I won't recommend only if I get a full refund of car and hoppa bus "
" Could not pick up the car as my credit card would not go through they would not help me stayed 3h waiting to find solution but it cost me too much at the end I left with a friend who pick me up and for 3 days drove me for 4 hours to work . I have already rented a car many time to them I am a British airways crew I would never dream of treating customer in such a low manners I could not call my bank from their phone free call of course ...I did not have the hoppa bus 6pounds paid I really think you should give me a full refund .i am still very upset the way it was handeled.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALAN - 13 October 2019
" Will return to my previous supplier, enterprise "
" First time used European in years, never again. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JONATHAN - 13 October 2019
" Easy to use and often better prices than going direct to the car hire company. I always check Auto Europe when hiring a car. "
" I have used Green motion at Stansted on many occasions and always find the staff very helpful. I have never had any problems with the cars or staff being difficult. On this occasion there was a minor scuff on a wing mirror which they attended to and polished out. Many car hire companies would have made you claim on the insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDY - 12 October 2019
" Please note earlier comments "
" I brought the vehicle back in top condition and full of diesel. The vehicle was signed off but today I note a 149 GBP charge to our card. Please advise why?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CRISTINA - 12 October 2019
" no problems at all, very good experience "
" no problems at all, very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 11 October 2019
" Very easy and straightforward booking. "
" Couldn't have been easier. I was upgraded at no charge to an almost new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 11 October 2019
" Will book again for December "
" Always extremely pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABHISHEK - 11 October 2019
" It's very easy and convenient to book on AutoEurope and you get the best deals most of the time "
" Definitely the cheapest option, but takes a minimum 1 hour on an average to get the car. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by AVNI - 10 October 2019
" Very good service. Staff very friendly "
" Very good service. Staff very friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANA - 10 October 2019
" Great people. Friendly "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 09 October 2019
" Auto Europe did a great job handling the rental with Sixt and enabling the waiver insurance (thankfully not envoked). "
" Overall a very straightforward experience. No hidden extras or post-rental charges. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANUEL - 09 October 2019
" EVERYTHING OK "
" EVERYTHING OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 09 October 2019
" brilliant service. "
" superb service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 08 October 2019
" All good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 07 October 2019
" I had requested a VW Golf or similar I was given a Cotroen C4 which I would consider to be an inferior car, but it was a clean car and in good condition and the service I received was good as usual. "
" This is the third time I have used GreenMotion this year, and I will continue to use them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 07 October 2019
" No "
" The minimum charge for slight damages (Tyres/Windshield)Small dents of £1000 was emphasized to the point of being a frightening tactic "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 07 October 2019
" I have returned to AutoEurope after one disastrous experienced with a smaller company who I booked with using a web-based comparison site - they had a lot of extras to pay whereas with Auto Europe there were no surprises. "
" All staff were very helpful both on arrival and on drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 06 October 2019
" Always straightforward booking / amending / cancellation (usually because I rebook with you at a cheaper rate!). "
" Very professional company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 06 October 2019
" Very swift and friendly service. Great Value for Money. Quality Car provided. "
" Brilliant Car and Excellent Value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 05 October 2019
" Overall very good. "
" The Keddy name should have been better advertised, it was very difficult to locate. Just a small name board tucked on the end of the counter. Everything else was very good. We were served at stansted by a young man named Miguel, he was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 05 October 2019
" smooth. Reliable car. "
" I have been booking Green Motion Vehicles for a decade. They have modernized over time and I have always found them exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODERICK - 05 October 2019
" All in all a good experience. "
" There was no car manual, and as it was getting dark, it was hit and miss about what all the controls were on a totally strange car. A printout of basic controls would be handy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHADIA - 04 October 2019
" Good nice to deal with them "
" Very good price and good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATHANASIOS - 04 October 2019
" No comments "
" MOST TIMES GOOD BUT OCCASIONALLY QUITE DISAPPOINTING "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 04 October 2019
" Autoeurope were informed and seemed to be in contact with Europcar but no results "
" The initial car was unfit for use (Europcar Doncaster confirmed) and should not have been sent out. Ended up with a lesser car for a week and only our persistence got up the correct car level at the end of the hire. Despite several calls to europcar customer relations, nothing was forthcoming from them. Will not hire from Europcar again "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROBERT - 04 October 2019
" All good, except that on this occasion I was not offered extra CDW excess insurance (which I have taken up in the past). A great shame in the light of my experience above that has left me £1200 worse off. "
" They changed the type of car without notice from a compact to a large, underpowered diesel saloon that was a nightmare to park. as a result, I had a minor low-speed collision with a kerb, causing minor damage to the plastic front bumper. Alamo then took £1200 (the maximum excess payable under the CDW) from my credit card without notice and without supplying any proper invoice/estimate of the cost of repair. I am currently in dispute with them over this. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 04 October 2019
" Highly recommended, why would anyone go elsewhere? "
" Excellent, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 04 October 2019
" As always a great site to rent a vehicle anywhere in the world at very competetive prices. "
" There was some damage to the nearside front alloy that was not noted on the rental agreement and that was impossible to see at 20:30 in the dark. Reported damage by phone before midday as instructed by counter staff and was asked to take pictures and send an email which I did. When I dropped the car off the check -in agent had not been informed resulting in more pictures and me having to show that I had sent an email and called! A bit time consuming!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by VEMOORTHY - 03 October 2019
" I would never use Greenmotion or reccomend them to anyone. In fact i will be actively advising them to avoid them like the palague. When i went in they were rude and took over 2 hours to serve me as there were not enough staff. I was expecting to be out in half hour and so my wife ended getting a parking ticket as she had to wait for me. The same happened when i handed my car back to, both having to wait and getting a parking ticket. Also i spent over half hour checkin the car after picking it up for the numerous marks when was very conveniently not on their records. When handing the car back to spotted one mark i missed very quickly which made me think that it was there previously. I would not be surprised if none of the marks i told them about when i picked the car up and the one mark they picked up when i handed it back are not noted and the next person who gets the car is charged for those. I am surprises then you continue to use Greenmotion as there are many very bad reviews online. "
" i purchased additional cover to ensure that i would get my any excess refunded and submitted a claim. It has been over 2 weeks and i have still not had any response from the claims team. I have sent two follow up emails and got an auto response saying that they would come back to me within 2-3 days and i have not heard anything back. If this is not resolved soon i will be contacting the FCA to make an official complaint. I will not be using your again if my claim is not resolved asap. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVEN - 03 October 2019
" Brilliant staff, couldn't be more helpful and the cars I hired were both superb, I will definitely use Green motion in future! "
" Brilliant staff, couldn't be more helpful and the cars I hired were both superb, I will definitely use Green motion in future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIKIRU - 03 October 2019
" Thier costs for insurance and conditions if one fails to take thier insurance is unreasaonly scary! Overall, it was so expensive as I was made to pay extra £65 per day for I had to extend for two days. The pricing was so exploitative. The moment auteurope recommends Green Motion to me again, I will stop buying through autoeurope as well, "
" Thier costs for insurance and conditions if one fails to take thier insurance is unreasaonly scary! Overall, it was so expensive as I was made to pay extra £65 per day for I had to extend for two days. The pricing was so exploitative. The moment auteurope recommends Green Motion to me again, I will stop buying through autoeurope as well, "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOSEPHINE - 03 October 2019
" Would definitely rent again from them. "
" Friendly and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALGORZATA - 02 October 2019
" I wish I have taken the automatic car, but apart from that all went well. "
" I wish I have taken the automatic car, but apart from that all went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TETYANA - 02 October 2019
" Very satisfied. "
" Our flight was delayed by 2 hours and we arrived at pick up location at 23:55, but everything went very smoothly. They give us a free upgrade, the car was higher class. Also the drop off was very easy and fast. We are very, very satisfied. Definitely will rent car with Firefly(Hertz) again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by VICTOR - 01 October 2019
" I liked the fact that a copy of my contract was emailed to me along with instructions on dealing with problems and useful information. Only rented for half a day but my next trip is 30 days so will them again. "
" Was unsure about them but found them to be very proficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 01 October 2019
" Thank you eysicar "
" Great team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JILL - 01 October 2019
" Easy booking, and ability to change the booking was great as my circumstances changed. I would definitely use Auto Europe again. "
" I received excellent service at the start and end of my rental, being served by two charming young people. The Kuga was a great car. Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MEKKY - 01 October 2019
" Waiting time can be improved and choice of vehicles too "
" Car interior neat to be cleaner and there should be more choice of vehicles "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 30 September 2019
" the best price "
" fantastic, easy and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AGATA - 30 September 2019
" Everything was straightforward, service amazing and prices very competitive "
" Everything was straightforward, service amazing and prices very competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 30 September 2019
" . "
" Car damage report is done from scratch for each rental, so have to inspect very carefully to ensure no damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ADRIAN - 30 September 2019
" The car was new and very good. The company and people are thiefs. "
" Counter staff when pick up very slow and unfriendly. Had a fine for not paying a toll in London because it was to pay online and I am Spanish and I didn't know and they charged me 84£. I spoke to the toll company and they said that they will send a letter at home. If it is the first time infraction there is not even a fine. Just pay the 2£. Worst case fine, should be 35£. How do you call that? I will appeal. And I know green motion had appeal as well because the toll company told me. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 29 September 2019
" Have done. "
" Only negative comments would be regarding arrival and how to get the bus to the office. My 60th trip to England, first timers would lose the plot. The guys at the office were fantastic even when I had a card issue. Sense of humour . Tick. Drop off was great and instructions into Crawley for a train into London (20 min walk) were correct. Happy to use again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 29 September 2019
" Excellent car and service "
" Pleasant efficient and fast pick up and drop off. The car was exactly what I booked and was clean and very new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 29 September 2019
" Great "
" Easy for off airport parking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 29 September 2019
" Good "
" Brilliant value for money and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by YASIR - 27 September 2019
" Auto Europe is an excellent platform and I was never disappointed from the bookings I made through the website. Thanks for the great customer service. "
" I was extremely disappointed with the car given. Millage was high at 32,000 miles and many scuffs and marks on the car. I will never ever use Hertz at Heathrow Airport. Being a regular traveller to London Heathrow this is the second time I've been treated this way by Hertz. In March this year I hired a combo van from the same branch and was given a very dirty van with a big sign "Motorway Maintenance" which I refused to take. In. summary, I was unhappy with this experience and that is it from Hertz at Heathrow Airport "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ALBERT - 27 September 2019
" Very poor "
" I never received the vehicle you taken £150 from my account I tried calling you but couldn't get through to you I would like this money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by POLASANT - 26 September 2019
" good "
" should have staff walk to car and show how things work "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JUAN - 26 September 2019
" BAD! "
" This company is trading unlawfully. They have charged me for extra days that I didn't use whilst I had spoken over the phone to a lady that guaranteed me they were not going to do so. I am currently contesting the charge with my credit card company and have taken this to the consumer association. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TONY - 26 September 2019
" Crap service when collecting the car, no problem with drop off !! "
" Arrived at stansted, went to collect car at Eurocar, 6 counters and 1 car serving .. bloody joke. Waited 1hr 20mins to get served.. NEVER AGAIN !! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JEROME - 26 September 2019
" Very easy booking online and very competitive prices "
" The car I got was clean and technically ok but felt very bottom of the range cheapest option giving me the feeling of being downgraded "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTOPHER - 26 September 2019
" The information provided to me by Autoeurope concerning the cost of full insurance was inaccurate. "
" The information provided to me by Autoeurope concerning the cost of full insurance was inaccurate. Easirent handled the situation for me well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMED - 26 September 2019
" no more comments "
" booking was easy and get the best price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 25 September 2019
" I would book again "
" Very courteous and professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 25 September 2019
" Europcar were poor , only chose them as they had unlimited miles , won't use them again "
" Didn't have car initially reserved(octavia) had Vauxhall's Nikka which was awful. Added £64 of fuel to invoice even though car was full to brim of fuel on handing back, it felt like I was getting scammed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANTON - 25 September 2019
" I have used Easirent on a number of occasions before and understand that a low cost service can mean slower service however a 2 hour wait is highly unsatisfactory and I will no longer consider using Easirent. "
" Registration and collection of the car took 2 hours! The Easirent office was understaffed and under resourced with vehicles. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALI - 25 September 2019
" Easy and straight forward "
" Very nice guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHONA - 25 September 2019
" Autoeurope provides a good brokering service "
" Great staff at Gatwick. We booked a Ford Focus or similar and were provided with a Nissan Duke - very very underpowered - but fine for all we needed. If we had been travelling a distance the engine size and gearing would have been challenging but it was OK for this trip. Expensive too - not more than others but £107 for basically 24 hours is a lot. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAM - 25 September 2019
" Couldn't get refund on early drop off. Would have made experience value better. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by OWEN - 24 September 2019
" Straight forward no nonsense comparison site. "
" Both at the check in counter & collection point a first rate service. With some good relaxed humour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 24 September 2019
" Great! "
" Excellent value and service. Car was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCESCO - 24 September 2019
" No one came to pick me up at the airport to bring me to the car rental company. No one was picking up the phone. Waited at the bus stop for 1.5 hours. Utter scam. I will open a PayPal dispute. My son had to drive 2hours to pick me up at the airport. "
" No one came to pick me up at the airport to bring me to the car rental company. No one was picking up the phone. Waited at the bus stop for 1.5 hours. Utter scam. I will open a PayPal dispute. My son had to drive 2hours to pick me up at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOANNE - 24 September 2019
" As above, prompt, efficient and courteous staff. Queries dealt with efficiently, very good experience. "
" The counter staff were so efficient, I don't think I've ever managed to collect a hire car so quickly! Prompt service and very friendly. I telephoned with a query which was deal with promptly and efficiently, the returns process was very smooth too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 24 September 2019
" Not good, staff stopping to chat to each other - customer should be king! Vehicle supplied not same or similar to that booked! Watch out for hidden additional charges!! "
" Vehicle booked was Hyundai i30 or similar, vehicle supplied was Suzuki Swift, not similar or an upgrade. Almost a case of "Hobsons choice" as there didn't seem to be any vehicles similar to i30 in compound. Additional hidden extras charged for like address check and extra insurance. On return I had to show employee how to make display show total mileage. Yes car did what we wanted for time required, but I will not be using this company again "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHARLES - 23 September 2019
" Very efficient service . "
" Quick ,helpful staff , good service "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 23 September 2019
" Easy peasy, would do again. "
" Pentonville good system and better car than requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DOUGLAS - 22 September 2019
" Good overall "
" Efficient customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWIN - 22 September 2019
" See my complaint form sent let week "
" I have already completed a complaint form last week. Please refer to that "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SHAN MOI - 22 September 2019
" Perfect "
" Good service and the car is very good condition "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRAHAM - 22 September 2019
" Overall very friendly staff and great value for the 2.5 day rental. "
" Car choice not the greatest. Was offered a Vauxhall Mokka or Renault Captur. Would have much preferred a Ford Focus or similar. The Mokka was a decent specification however. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAN - 20 September 2019
" Can deliver the best price "
" Nice friendly staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEITH - 20 September 2019
" Ok "
" All good except long wait to get car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SITTHAMBARANATHA GANDHI - 19 September 2019
" Auto Europe is a good booking site however they need to more aware of the rental car's service performance "
" Pick up registration was handled by 2 people rather than a single process hence longer wait to pick up the car. Drop off was not very well coordinated and worse is having to rely on external bus provider to get back to airport which can take nearly one hour! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 19 September 2019
" As above, as they're linked. "
" A good hire experience. Quickly sorted at the rental desk at the start, the car preparation was fine and a slight issue with the car's remote locking was quickly and efficiently fixed. The drop off process was also easy and a confirmation email came through quickly to say everything was acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 19 September 2019
" APPEARED TO A GOOD COMPANY WHEN TRYING FOR FIRST TIME FROM 8.500 THOUSAND MILES AWAY BUT IN THE END I WAS DUPPED "
" checking returns person appeared uninterested with overall body condition but went directly to front nearside wheel and said small damage here in up to three places approx I REPLIED CERTAINLY NOT CAUSED BY ME but he declared we will deduct £160 from your deposit.....what concerned me was it appeared that he knew there was damage to this wheel already,i am disputing this with my credit card bank.............NOTHING LIKE THIS HAS EVER HAPPENED IN 57 YEARS AND 1.500.000 MILES OF DRIVING WITH NO POINTS EVER, I WILL NEVER TRUST AUTO EUROPE TO FIND ME A CAR AGAIN......SORRY "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMED - 19 September 2019
" cheaper than renting directly from the car rent company "
" only waiting time is awful other than that are all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by TOBY - 19 September 2019
" It was fine, but feel the whole experience was effected by the experience with Easirent "
" Had to wait 45 min for a shuttle, was not aware there were set times. This was never explained. Check in was slow and unorganized. Drop off, no one was there. I was there at 6am when they were meant to open until 6:30am when the bus came and no one turned up. I called the day before to confirm drop off time and bus time. I was told to allow 10 min to drop off and that someone would be there from 6am. Luckily the hotel reception told me there was a key drop. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LONDON, GB - Reviewed by YAIR - 19 September 2019
" Booked many times with Auto Europe. This is the second time in a row that something does not work as it should. "
" Rental was quite expensive for the two days. However, that was something I took into account. But we specifically wanted to pay the tank of petrol with a different credit card to avoid non-Euro transaction fees on our credit card. Although this was promised by the counter staff we discovered today that it was charged to our German credit card in GBP and we had to pay transaction fees, although we explicitly wanted to change to pay for that portion with our UK credit card. Maybe it would be better to have less technology and on-screen signing and more actual listening and follow through to customer requests. Overall, the rest was good, however this oversight left a bad aftertaste. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - 18 September 2019
" My flight was delayed until after the car hire office had closed. It was explained to me how to get the car the next day. "
" I was able to pick up the car a day late due to my flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 18 September 2019
" Extremely satisfied "
" Had booked an economy vehicle as there was only two travelling, on arrival at collection we where informed that we had a larger vehicle, Peugeot 3008, fantastic car. Drop off was smooth and simple, excellent staff. Will definitely use Green motion again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 18 September 2019
" on return there was no indication of any new damage and I received a receipt showing nothing owed. so it worked out in the end, but I wasn't pleased with documentation before that point "
" On inspecting the car at budget station before leaving I queried an old scratch on left rear wheel that hadn't been included in the exit receipt. I asked that this be added and guy from Avis came out and did this than said he'd changed the form online to this effect. I asked for a receipt. He said I'd have to go to the checkin counter for this. I did and asked for a printout of change and was given one that didn't show any change. Lady there used magic marker to add newly noted previous damage. She didn't sign this so it wasn't a formal receipt and I assume that the printout didn't show the damage that the guy had said was noted online. Not very reassuring documentation. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by STEPHEN - 17 September 2019
" Syed was professional, personable and enthusiastic. Great service as always ! "
" Syed was professional, personable and enthusiastic. Great service as always ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIREILLE - 17 September 2019
" good "
" the only difficulty was locating the drop off point when returning the car. The sat nav did not recognise the address until i put in Kennel lane. Maybe you could have that on your headed paper. Also would be helpful to have something green to attract attention as you turn off from the main road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LIAM - 17 September 2019
" Online booking was great but sixt are complaining that because I booked via Auto Europe it's difficult for them to reimburse me for the inconvenience they caused. "
" Car broke down and support from Sixt was abhorrent. I still have not received my £300 deposit back from them either. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LONDON, GB - Reviewed by YAOSHENG - 16 September 2019
" Very unpleasant experience. Firstly, I called the office line for half an hour till it got through, did not know why but there was just nobody picking up the phone; Sencondly, because the flight was a bit late in the evening, in order not to be late than the office close hour, which was 21:00, I took a Uber and arrived at the office before 21:10 at the office, the staff told me there was an extra Late-Arrival-Fee or something because it was after 21:00, 30 pounds or something, which was unreasonable; Finally, the staff sold me full insurance and lied to me about the upgrade. I did not need or ask for any upgrade, thought I took the full insurance than he gave me a free upgrade, did not notice that until I returned the vehicle. Then, There was no FREE shuttle bus to the airport, whereas they claimed there was free shuttle bus from and to the terminals. Plus, waited for the shuttle bus for nearly an hour. Worst experience EVER! "
" Very unpleasant experience. Firstly, I called the office line for half an hour till it got through, did not know why but there was just nobody picking up the phone; Sencondly, because the flight was a bit late in the evening, in order not to be late than the office close hour, which was 21:00, I took a Uber and arrived at the office before 21:10 at the office, the staff told me there was an extra Late-Arrival-Fee or something because it was after 21:00, 30 pounds or something, which was unreasonable; Finally, the staff sold me full insurance and lied to me about the upgrade. I did not need or ask for any upgrade, thought I took the full insurance than he gave me a free upgrade, did not notice that until I returned the vehicle. Then, There was no FREE shuttle bus to the airport, whereas they claimed there was free shuttle bus from and to the terminals. Plus, waited for the shuttle bus for nearly an hour. Worst experience EVER! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JONATHAN - 16 September 2019
" The voucher was for a Sixt branch at a different terminal, otherwise good value and no complaints. I'd use them again. "
" Signage to the Sixt desk at LHR Terminal 5 was poor - it's in the Sofitel building and a longer-than-you'd-like trek from arrivals. There was only one person (Mr khan) at the desk and although he coped well, the wait wasn't welcome after 15 hours travelling. It turned out that my voucher was not for their branch (down to AutoRentals) but he sorted it out with a minimum of fuss, judged my mood accurately and resisted the temptation to try selling me an upgrade and put me in a nice new Renault Clio. Full marks to him for intelligent customer service. The pickup point is another tiresome walk but once there it was done without fuss. Be prepared to take pictures and or a video (in a poorly lit underground car park) to confirm the condition of your car because, unlike most, they don't offer you a marked up sheet to record any existing damage. I had AutoRentals insurance to cover any excess in the event of damage during my rental, but this way of working is not professional and causes stress if you haven't. The car was excellent, barring the lack of an owner's manual and drop off was simple and quick. The two marks off are down to the accessibility of this branch and the lack of paperwork to record the condition of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 15 September 2019
" I have a uk drivers licence and reside in spain. I called Auto Europe after i booked to check what documentation I would need at the counter of avis. The representative was lacking in knowledge and said that it was possible that i would not be able to hire the car as i did not reside in the uk but had a uk licence. I panicked and asked if i could have a refund. she refused as i booked the day before i was due to collect the car. She said that i should call AU once at the desk of avis and they would try to help me if avis refused to honour the contract. I then called avis and explianed my position. They said that as long as i can bring along proof of my spanish address and two recent untility bills or similar there would be no problem and that the drivers licence whether it be spanish or uk is irrelevant. sure enaugh all went well. "
" Counter staff inadvertently tried to upgrade my insurance cover after I explained that I had excess insurance of my own. I felt it was a subtle ploy to get a little extra from me. However, when I spotted the issue they quickly sorted it. Overall I have used Avis on 2 occasions recently and at the moment I think they are marginally the best of the bunch (of what I call the top 5 premium car rental companies). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DONNA - 15 September 2019
" All good The only thing that would have enhanced my experience would have been for the car to come with sat nav as part of the package rather than it be an add on. "
" Very efficient service from airport pick up to collection of vehicle and then drop off at the end of my trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 14 September 2019
" Easy and quick on web site, easy refundable "
" After previous experiences with off airport rental companies I was pleased to be an Alamo customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 14 September 2019
" . "
" Very efficient pick up and drop off Staff were knowledgeable and attentive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANTHONY - 14 September 2019
" All in all, very satisfactory. I got a good car for a decent price. The check in and check out were great with no issues or delays. "
" Very quick, no messing about, will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDINASR - 14 September 2019
" Very good and like to get back again "
" Good service and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 14 September 2019
" Very easy to book on from the website. The car was exactly in the class that I requested "
" No issues, was very pleased with the hire, from collection to drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BOON KEE - 14 September 2019
" GoodP! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 12 September 2019
" read above notes ..... "
" I am concerned that the counter staff person told me that there was NO damage to the car when I queried this matter. Further she said: if I FOUND SOME to tell them at the exit - putting the onus / responsibility on me! At the exit I told them that indeed I see some damage ... and the guy responded: take pictures of the damage within the next 24 hrs. MY RESPONSIBILITY. Then later I discovered that indeed there WAS OTHER reported damage! ... which was clearly detailed on the 'exit' page printed for me when I handed the car back ... in black and white! Why the lie / cover up when this info was available to Keddy staff from the start and not divulged to me? I do not trust them. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 12 September 2019
" Best staff ever. "
" The staff at Gatwick were very friendly and efficient. I would say that this rental experience was the best I have ever had and I have hired cars on many occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CORNELIA - 11 September 2019
" recommended! "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 10 September 2019
" As above. "
" Very fair and reasonable staff at Enterprise, very helpful and courteous. Would definitely rent from you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 10 September 2019
" I liked it because it's consistent so I know what to expect "
" Great service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLUGBENGA - 09 September 2019
" Excellent service "
" Excellent Service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TRUDY - 09 September 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 08 September 2019
" Good value and communication "
" Smooth service "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IAIN - 08 September 2019
" I was charged for damage that I didn't cause. I didn't check the car carefully enough before so I acknowledge this is my problem, but disappointed there was no explanation or discussion before charging me. It is a shame because there is a convenient europcar near my house and otherwise I would have used it many times in future. "
" I was charged for damage that I didn't cause. I didn't check the car carefully enough before so I acknowledge this is my problem, but disappointed there was no explanation or discussion before charging me. It is a shame because there is a convenient europcar near my house and otherwise I would have used it many times in future. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAJPAL - 07 September 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 07 September 2019
" The staff were all very friendly, but when I collected the car they were clearly understaffed and massively busy. I had to wait while the one chap who had responsibility for cleaning, checking and signing out cars gave my car a quick clean. He didn't have long as there was a queue of people behind me, so it was without doubt the filthiest car I've ever hired. There was mud caked around the wheel arches, very dirty, smeary bodywork (he'd tried his best with a pressure washer and not much time) and a windscreen that was near impossible to see out of. I had to stop, find a tissue and try to clean the interior of the windscreen to avoid having an accident. "
" The staff were all very friendly, but when I collected the car they were clearly understaffed and massively busy. I had to wait while the one chap who had responsibility for cleaning, checking and signing out cars gave my car a quick clean. He didn't have long as there was a queue of people behind me, so it was without doubt the filthiest car I've ever hired. There was mud caked around the wheel arches, very dirty, smeary bodywork (he'd tried his best with a pressure washer and not much time) and a windscreen that was near impossible to see out of. I had to stop, find a tissue and try to clean the interior of the windscreen to avoid having an accident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ABHISHEK - 06 September 2019
" Experience with AutoEurope excellent, experience with vendor, pathetic "
" The counter staff was rude and I had to wait for over 1.5 hours to get the car. I had booked Intermediate or similar and initially the counter staff asked me to take a compact car, on my resistence he kept me waiting on pretext that he'll have to get the car from parking lot. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by GARY - 06 September 2019
" All in all a reasonable to good experience though I would like to see the above mentioned comments addressed. "
" I was a little concerned that I had to ask at the gate for some paperwork to have to show that I had rented the car & had insurance. The car had a few dents & scrapes on it & without any proof of acceptance paperwork, it adds to the concern that you may get charged for an existing blemish on the car ( though it didn't happen in occurrence). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KAMAL - 06 September 2019
" Excellent "
" Pleasant , professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by OMAR - 05 September 2019
" A new loyal customer most definitely. Prices are great. No need for is to get a second car, we'll just hire at the weekends. "
" What a lovely experience from start to finish. The customer service agent was lovely - she was able to answer all questions with a smile. Picking up the car was great. (Just wish the location was closer to the station - needed a 5 minute walk!). Car was lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 05 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 04 September 2019
" always easy and straight forward "
" Although I had a lovely car, the checks before releasing the vehicle were below par for a 2wk rental. Tyre pressure had to be adjusted within a week and then the oil change light also came on. Many of the scratches were not listed and I was told to take photos. No email was sent with vehicle condition report but was sent at end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MICHAEL - 04 September 2019
" First class "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 04 September 2019
" Excellent service and not bad value for money. "
" The service from Enterprise (/Alamo) at London Stansted airport was great - as it has been for many years during which I've used them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AHARON - 03 September 2019
" Originally the advertising taalked about unlimmiter mileage. When getting the car we were told that the limit is 100 mile per dau plus 0.3 pound for any extra mile. We were charged 12 pound per day for extra driver, thught the contract stated 10 pound incuding VAT. We recived the vehicle 1.5 hour after the agreed upn time (noon instead of 10:30 AM). The service light was on (wrongly, according to them) as well as the warnning "check parking sensor". The back door could not open. All in all not a satidfying experience. "
" Originally the advertising taalked about unlimmiter mileage. When getting the car we were told that the limit is 100 mile per dau plus 0.3 pound for any extra mile. We were charged 12 pound per day for extra driver, thught the contract stated 10 pound incuding VAT. We recived the vehicle 1.5 hour after the agreed upn time (noon instead of 10:30 AM). The service light was on (wrongly, according to them) as well as the warnning "check parking sensor". The back door could not open. All in all not a satidfying experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by OLUSINA - 03 September 2019
" Very neat car,good value "
" Good Custom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - 03 September 2019
" Positive "
" Desk agent was friendly and helpful. Was new, only his 2nd day so he was a little nervous and didn't mention several areas of superficial damage to the car. On the whole, it was a positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ELIZABETH - 03 September 2019
" excellent - would have appreciated advice beforehand that the Waterloo office is in the congestion zone (although I did get an email addressed to someone else with the information the day before!) but the staff were so helpful when I got there. "
" very friendly and helpful staff. Such a contrast to Goldcar in Pisa!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 02 September 2019
" other than the long wait and never receiving any emails the experience overall was good "
" There seemed to be some admin issue with them never received any notification emails or receipts from them luckily this wasn't an issue as i had screen shot of the order on my phone and it was excepted and there was a long wait at the car rental over 1.5 hours we waited not picking up the car until after 11 am in the end "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TUBA - 02 September 2019
" Looking forward to hearing from you. "
" The car had a problem with the clutch and i had to get another one after spending 5 hours with breakdown which caused me missing a wedding. I would like to get a compensation. Thank you Tuba. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GRAHAM - 02 September 2019
" They hold your deposit and you must be sure they refund it as it can take at least a week. It's not returned immediately on return "
" I tend to avoid Alamo and Enterprise as much as possible, because they take the deposit but do not hold it like other car hire companies. When the vehicle is returned the deposit must be too but this company can keep it for a week or more I've found and had to contact them again, which makes it very important that customers check they actually do return it. Over the year they must be making thousands doing this, why they do it when others don't is mystery "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GORDON - 02 September 2019
" Autoseurope all good "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FARAH - 01 September 2019
" The whole experience from being picked up at the airport to collecting the car was managed very smoothly. "
" Very friendly staff from the bus driver to the counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 01 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAINE - 01 September 2019
" As above. "
" Very easy! Straightforward, hassle free and extremely helpful counter staff. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATHEW - 01 September 2019
" Auto Europe offered good value and we had no issues but green motion is a terrible company, creating a massively stressful car hire experience. "
" Very unpleasant and pushy staff. Rude, upselling hugely expensive insurance options through fear tactics and pressure on-site - that cost as much as the car hire itself. Would not take no for an answer on additional insurance. Despite this then picked on every little scuff on car when it was returned, that we had to provide photo evidence of each one instantaneously at drop off, very stressful experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUBY - 01 September 2019
" Unfortunately, my overall experience was not positive as I detailed above. "
" Dear Europcar Staff, My experience has been tarred with two very unfortunate incidents: 1. I had to extend my rental 1 week, which caused me to incur exorbitant costs which I felt was unreasonable, since I was taking the car for longer, which normally means less cost x day. 2. I was charged an additional £105 on my credit card 1 month after the successuful return of my rental car with absolutely no explanation. I have investigated with customer services but still have not received any feedback or a reimbursement. Overall, the experience left me with a negative impression of the businss. That said, the counter staff did try their best to help me with the situation when I picked up the car, which was appreciated. I hope you will be able to resolve the outstanding issue of the £105 to my credit card soon. Thank you. Ruby "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 01 September 2019
" Pick up location not clear. "
" Didn't receive the car I had booked but a cheaper alternative. Had to have my passport to collect car despite it not being a document needed on the instructional email. Fuel tank wasn't full when collecting making it difficult to return with same amount. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LAI KUAN - 31 August 2019
" Website is easy to use. Help to make good comparison in price. A very good experience indeed. "
" For a first timer on car rental, the experience was a bliss. Explanation was made clear by the driver how to return the car upon picking up from airport. Waiting time is close to zero as the complimentary bus to Hertz came within a short period of time. Staff was friendly and explanation was clear. Great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCO - 31 August 2019
" I'm pleased with the experience but haven't read once the word Keddy anywhere! Rental office was EuropeCar branded, rental papers were on EuropeCar paper, documents in the car were EuropeCar, staff was wearing EuropeCar uniform, car keychain was EuropeCar branded too. I understand Keddy may be an affiliate but a logo should be displayed somewhere at some point during the rental to remind customers who they are dealing with, isn't it? "
" I've really not seen Keddy logo or mentioned anywhere during my rental if not on auto Europe booking papers so i'm Unable to comment for them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 31 August 2019
" A good rental all round . Thank you "
" A good experience. Customer focussed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 30 August 2019
" Easy to book the car and easy to collect the car on the day "
" Really good customer service, very helpful and friendly staff when I collected the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAMID - 30 August 2019
" Good experience overall. "
" Satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMSHID - 30 August 2019
" Never do it agin. "
" I rented car with full insurance but they hold £95 for the petrol which is the petrol was not full and £1500 for the damage deposit and after 5 days still this amount is block from my credit card and the tell me possible takes a month. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DEWI - 30 August 2019
" Quick and easy. "
" Great staff. Helpful and efficient. Initial car offered me was terrible MG, which I had before from Europcar - guzzles petrol, performs poorly, has dangerously little power and electronics malfunctioned. Guy at desk offered me own personal use Fiesta, which was much better this time. Can't thank staff enough but those MGs are seriously putting me off Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TOMAS - 30 August 2019
" +++ "
" +++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAM - 30 August 2019
" Was pretty straightforward and simple, although they never mentioned to me about having to pay the congestion charge, luckily I enquired and found out I had to pay. If I was a tourist from outside the uk I would have been in for a shock when receiving the fine through the post. "
" Was pretty straightforward and simple, although they never mentioned to me about having to pay the congestion charge, luckily I enquired and found out I had to pay. If I was a tourist from outside the uk I would have been in for a shock when receiving the fine through the post. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 29 August 2019
" PLease note that Europcar's location is not signed correctly on Google map. Following that it was impossible to find drop off location, which can cause you inconvenience, when you want to catsh a flight. "
" Thank you for the quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 29 August 2019
" Very friendly and polite staff. Easy pickup and drop off "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BENJAMIN - 29 August 2019
" see above "
" When i checked in I was offered an upgrade to an automatic for an extra £20 per day. My car hire was for three days (Saturday 0900 until Monday 1700). However, my card was charged (automatically, without my consent) for four days (I paid £80 instead of £60). As far as I am concerned this was fraudulent. i need an immediate refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 28 August 2019
" I'm never using Autoeurope again. Keddy couldnt validate my identity (even though that's never been a problem in 20 years of renting cars). You refused to give me a refund, even on the extra insurance i'd taken out with you but no longer needed as had no car to rent. For me your model is outdated and you're an extra layer of complication that compromises value, not add it. i'll deal directly with the vendor next time. "
" I'm never using Autoeurope again. Keddy couldnt validate my identity (even though that's never been a problem in 20 years of renting cars). You refused to give me a refund, even on the extra insurance i'd taken out with you but no longer needed as had no car to rent. For me your model is outdated and you're an extra layer of complication that compromises value, not add it. i'll deal directly with the vendor next time. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTUR - 28 August 2019
" arrived at the agreed time and check in was fast. Then i was told to wait "a couple of minutes" as the car was getting ready. The person behind the counter then seated me and left for 10-15 minutes. When she came back and I asked she got annoyed and said "I told you it will be a couple of minutes" to witch I replied that it was already a couple of minutes. I ended up waiting 40 minutes. I got a car that had warning lights on. The staff told me that they checked it and don't know how to reset the warning so I should just drive... The car I was given had SIGNIFICANT body damages. Not just small marks, but really big significant body damage. They did not sign that on the contract so I had to go back and forth twice, and wait another 10 minutes outside for staff to enter the damages. This smelled extremely like a scam considering the severity of the damage and the fact that the contract was setup for me to pay for these damages had I not personally taken care of entering them. That exact thing then happened on return. The return was quick but the girl immediately tried to blame me on the damages. I handed the paper over at which point she noted that I had driven 2000 miles (i had driven 280km). Eventually she accepted that this was likely a failure on their side and given that I had already marked the damages she let me go. Quite disappointing in general. "
" arrived at the agreed time and check in was fast. Then i was told to wait "a couple of minutes" as the car was getting ready. The person behind the counter then seated me and left for 10-15 minutes. When she came back and I asked she got annoyed and said "I told you it will be a couple of minutes" to witch I replied that it was already a couple of minutes. I ended up waiting 40 minutes. I got a car that had warning lights on. The staff told me that they checked it and don't know how to reset the warning so I should just drive... The car I was given had SIGNIFICANT body damages. Not just small marks, but really big significant body damage. They did not sign that on the contract so I had to go back and forth twice, and wait another 10 minutes outside for staff to enter the damages. This smelled extremely like a scam considering the severity of the damage and the fact that the contract was setup for me to pay for these damages had I not personally taken care of entering them. That exact thing then happened on return. The return was quick but the girl immediately tried to blame me on the damages. I handed the paper over at which point she noted that I had driven 2000 miles (i had driven 280km). Eventually she accepted that this was likely a failure on their side and given that I had already marked the damages she let me go. Quite disappointing in general. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MARTIN - 28 August 2019
" Great new car, big enough for what we needed. "
" We have Europcar a lot recently. You always know what to expect. Usually it's a good experience. Just always always always take pictures before taking out the car and just before returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGINA - 28 August 2019
" Easy to book and an amazing price. "
" Car had more damage than was marked so I was worried about if I would get extra changes but notified them next day of damage so didn't get extra changes. Bus from terminal took forever to come as I stood there for almost 30 minutes waiting for a bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHARLES - 26 August 2019
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 26 August 2019
" Overall, excellent value for money, good quality vehicle and efficient service. "
" Similar to my previous hire, the counter staff make you worried about not being insured and suggest Auto Europe won't honour the excess cover. They also try to get you to pay for navigation GPS and bluetooth which comes standard with the car. Other than that, they were very efficient and the vehicle was of excellent standard. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARYE - 25 August 2019
" never rent with green motion "
" Never rent with green motion they will always find ways to rip you off "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by LUCA - 25 August 2019
" It's a real SCAM, the usual small prints, and NO understanding whatsoever of a client genuine problem, Autoeurope ruined our holidays. "
" I showed up at Europcar with my wife and two kids at day and time as agreed and I discover that my wallet was stolen with my driving license in it. Thankfully I had pictures of my driving license in my mobile phone, but the Europcar desk would NOT release the car to me without the original driving license. I asked them to give the car to my wife who carried an original driving license with her but Europcar said that the voucher should have been on her name and not mine. I then called Autoeurope Help Desk asking for a change in name on the booking but they said I needed 48h notice, I explained the situation of my driving license being stolen one hour before but they would not listen. So I LOST the entire amount and I could not get the car for both Autoeurope and Europcar being unwilling to help with a simple change in name. NEVER EVER AGAIN!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TRACY - 25 August 2019
" Good experience "
" Too pushy with add on sales "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DOUGLAS - 25 August 2019
" Easy booking. "
" After getting a flat tyre, with NO spare fitted to vehicle, I called the number provided in the vehicle and it took 4 days for the tyre to be replaced. This is 4 days of paying for a car I could not use. Totally unacceptable!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASHLEY - 24 August 2019
" Solid car hire "
" Good experience, hidden costs when you arrive e.g. gps was included in the price when booking but this wasn't the case. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 24 August 2019
" N/A "
" n/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 22 August 2019
" DESPITE WARNING TEXT TO A DEAD-END SO-CALLED "CUSTOMER SUPPORT" NUMBER, DISHONOURED YOUR PRE-PAID VOUCHER TOTALLY AS A "NO SHOW" AS MY FLIGHT WAS 6 HOURS LATE. THE INSOLENT GREEN MOTION MANAGER WHO HAD APALLING ENGLISH REFUSED CREDIT ON OUTRAGEOUS DAILY RACK RATE....I HAVE HAD NUMEROUS PROBLEMS BEFORE WITH GREEN MOTION AT SEVERAL AIRPORT FRANCHISES...........TOTAL REPEATED AND SYSTEMATIC CROOKS WITH A FILTHY REPUTATION WITH ONLINE FORUMS. WHY DO YOU AUTO EUROPE CONTINUE TO DEAL WITH THESE CROOKS ? YOU LOSE FREQUENT CUSTOMERS LIKE ME "
" TOTALLY UNLIKELY...A POSITIVE ABSOLUTE NEGATIVE "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARIA NATALIA - 22 August 2019
" The staff was super nice and made our experience excellent. The pickup was very smooth but there was only 2 people to do all the work. It would have been nice not to be so delayed at car collection because of lack of personnel and many customers. "
" The staff was super nice and made our experience excellent. The pickup was very smooth but there was only 2 people to do all the work. It would have been nice not to be so delayed at car collection because of lack of personnel and many customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLA - 22 August 2019
" We needed to provide a DVLA number, which requires your National Insurance number and driving licence number. Europcar expected us to have already done this, but there was no information saying that we had to do it in advance. "
" There was only 1 person on the desk at Stansted (on a Saturday afternoon in July), so it took nearly an hour to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 22 August 2019
" Turned up with a voucher for an A4 estate or similar but was offered a Skoda estate even though this was clearly advertised at a different rate when I was booking. Complained and got a better car but not the estate I was after since they did not have any. "
" Turned up with a voucher for an A4 estate or similar but was offered a Skoda estate even though this was clearly advertised at a different rate when I was booking. Complained to Hertz and gave me a more 'premium' car but not the estate I was after since they did not have any. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ERLAND AGERSBORG - 22 August 2019
" Easy on-line booking. "
" Staff at pick-up point tried to charge cash for prepaid one-way fee. Parking at drop-off was completely packed. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 21 August 2019
" As above "
" The service all round was good and Tetiana when I was signing in was excellent Ken WISE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 21 August 2019
" waited about 5 to 10 minutes and about 15 to 20 minute drive to the hire place from terminal, waited about 10 minutes at check in. Car was ok and left promptly. Check in back was prompt "
" waited about 5 to 10 minutes and about 15 to 20 minute drive to the hire place from terminal, waited about 10 minutes at check in. Car was ok and left promptly. Check in back was prompt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GUSTAV - 19 August 2019
" too many hidden costs "
" On arrival I was persuaded to upgrade my car and the added insurance then almost doubled the price!! It felt like I had been ripped off. Also I took out petrol top up for car on return and was told that the refill cost only would be charged. We brought the car back more than half full and the charge was 51 pounds - not only the refill cost. Again I felt I had been ripped off. I won't use Avis again. Staff unfriendly on drop off. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DARREN - 19 August 2019
" Good but needs clearer signage from terminal "
" Needs clearer signage from terminals "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RAZIA - 18 August 2019
" Dishonesty "
" They proposed me another car for 297£ (full coverage)and sent me a bill of £366. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FRANCISCO - 17 August 2019
" Otherwise, staff, car, administration procedures, price, all highly recommended. Congratulations, I will keep you in mind for my next car rental. "
" I really recommend you all to invest in your offices at St. Pancras. Not only they are in the 'last, lost' corner of the parking lot, but they are very poorly lit, very poorly decorated, almost like you don't care about your employees who have to spend their whole day there - we customers, only spend a few minutes there, thanks God. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 17 August 2019
" Consistently delivers! "
" On pick up Dean ... extremely helpful and enthusiastic. On drop off Lotti ... who for tha last year, just about to return to Oxford uni, was and has been consistently, professional, personable, informed and enthusiastic! She hand wrote Xmas cards for ALL customers picking up just before then, an outstandingly thoughtful and personal thing to do whilst being part of a global company, she will go far and be highly regarded in whatever she does ... I saw her the other day and so she knows this but great to be able to let you know what a notable member of your great Stansted team she is! Ive travelled in/out every 3 wks for nearly 7 years and she stands out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSIE - 17 August 2019
" Convenient drop off/pick up location next to the petrol station "
" Only problem was that the boot space had a lower section that was not shown to us, so we had a squashed 1st journey :( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 17 August 2019
" Good efficient service from AE. "
" Good service from them as usual, way above some of the others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 17 August 2019
" Hassan very helpful and apologetic for our long delay and Auto Europe in general very good, however, unless you sort the problem of unmanned desks you will be losing customers. "
" After a flight delay sitting in aircraft on tarmac the last thing we needed was such a long wait for our car, the idea of booking in line was good but 5 desks out of 7 being closed is unacceptable with 9 people ahead of us in the queue "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 17 August 2019
" I was very satisfied with how quickly I was attended to though the vehicle took a while to get ready, the staff kept me informed all the way on progress "
" Fast service, excellent staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MASSIMO - 16 August 2019
" I booked online and went through the paiment procedure with Autoeurope. A booking reference number appeared. However, I didn't receive any mail. I was a little worried about it so I called also the company the renting was with (europcar) that confirmed everything went through. When I arrived at Stansted airport the next day the car rental company told me they didn't have a booking for me because there had been a cancellation. I called autoeurope. I was told that "something went wrong with the booking, possibly because the card was eventually not accepted". Unfortunately I didn't receive any warning messages or email to inform me about it and I had to pay a much higher price (more than double) for the car hire. Next time I will go through directly the hire company without going through a broaker company. Less chances to incurr in miscommunication and responsibility dodging. "
" I booked online and went through the paiment procedure with Autoeurope. A booking reference number appeared. However, I didn't receive any mail. I was a little worried about it so I called also the company the renting was with (europcar) that confirmed everything went through. When I arrived at Stansted airport the next day the car rental company told me they didn't have a booking for me because there had been a cancellation. I called autoeurope. I was told that "something went wrong with the booking, possibly because the card was eventually not accepted". Unfortunately I didn't receive any warning messages or email to inform me about it and I had to pay a much higher price (more than double) for the car hire. Next time I will go through directly the hire company without going through a broaker company. Less chances to incurr in miscommunication and responsibility dodging. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LONDON, GB - Reviewed by SOPHIE - 15 August 2019
" price felt expensive "
" Increase value at the counter was almost by 100%, would have wanted to know about this before "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WAI TUNG - 15 August 2019
" Unacceptable charge with unreasonable defect and very slow response "
" I do not agree with the damage and I will not authorise the payment. Please do not make any charges to the card otherwise I will treat it as unauthorized usage of my card details. I am 100% sure the car is returned in its original condition and I refuse to take responsibility of the so called tire cut. On top of that the fuel package should be £45.78 only, which I am happy to settle. Please don't charge anything extra. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by INGRID - 14 August 2019
" As a big family member travelling all around the world I always miss the information of trunk size. Indeed I need this information to manage the luggage space. If you can improve your website in this way, it would be perfect for me "
" I appreciate to be able o choose my vehicule by checking its trunk size and was pleased to get a very new and clean car which also has its own GPS. I didn't have a spare wheel but an emergency kit (but luckily didn't have to use it). The check out was quickly done. I also got an interesting discount on my rental fees. On the other side the pick up service was quite long as usual and the staff couldn't answer my technical question about how to use the speed control and semi manual driving option. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARLON - 14 August 2019
" I like the service of your team in Heathrow Airport "
" Excellent service from staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 14 August 2019
" Generally excellent, but picking up the car was very slow. We were delayed by up to an hour. "
" Generally very good, but picking up the car was very slow. We were delayed by up to an hour. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 13 August 2019
" Auto Europe and Green motion should try to work together more. Please refer to the insurance comment. "
" Every thing was good, but the staff were keen to sell me extra insurance. I previously spoke to auto Europe and was categorically told I was covered for everything, but the staff pointed to a phrase in the contract that said auto Europe do not provide insurance. This was a little unnerving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMANUEL - 13 August 2019
" The car was not very clean when I picked it up by night. I rented BMW 520 but ended with 420dd "
" Drop off is confusing and staff are not readily available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KAREL - 13 August 2019
" very good "
" recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAY - 13 August 2019
" No issues with Auto Europe "
" No big issues this time. However, the previous time The Manager not the company boss didn't tell me I could pay the extra for unlimited mileage. So I was left with a heavy bill when I returned. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KERRY - 12 August 2019
" As above statement re Keddy. "
" Bad part of pick up was that I've never been to terminal 5 Heathrow before so had to follow signs to car hire , found europcar but there were no signs for Keddy , I walked up and down and then decided to wait in the queue and ask at Europcar , I didn't dare jump in to ask quickly as all the eyes told me not to ( staff and other customers) , they then said well you go outside to the bus stop , (as if I should have known that), you need a bigger sign for Keddy so people know. Another person also had the exact same problem. The pickup vans also don't say Keddy on them , so you just have to find a friendly driver who's happy to assist and they are few and far between . So although I eventually sorted myself out it could've been much quicker and easier. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FIONA - 11 August 2019
" Staff try to oversell. e.g. people there with car hire insurance were told it wasn't good enough and manipulated into buying Green Motion's; mine costs £45 per year (for home and abroad) their's is £? per day. Also, I said that I wouldn't be using the full mileage allowance and the guy still tried to get me to pay extra per day (it was £3 plus per day!) What he didn't say was that extra miles are charged at 20p per mile - far more economical if you do go over by a few miles. The systems are so slow and the staff generally slower. There's an Irish guy who is cheerful, helpful and fair but the others are younger, surly and uncaring. They really do not seem to care that people wait in a queue here for hours on end. However, the car was great and cheap - a Seat Ibiza FR ,3500 miles on the clock and £10 a day. On that basis I'd go back. If you do hire from here be warned and give yourself a few hours to pick up the car. "
" Staff try to oversell. e.g. people there with car hire insurance were told it wasn't good enough and manipulated into buying Green Motion's; mine costs £45 per year (for home and abroad) their's is £? per day. Also, I said that I wouldn't be using the full mileage allowance and the guy still tried to get me to pay extra per day (it was £3 plus per day!) What he didn't say was that extra miles are charged at 20p per mile - far more economical if you do go over by a few miles. The systems are so slow and the staff generally slower. There's an Irish guy who is cheerful, helpful and fair but the others are younger, surly and uncaring. They really do not seem to care that people wait in a queue here for hours on end. However, the car was great and cheap - a Seat Ibiza FR ,3500 miles on the clock and £10 a day. On that basis I'd go back. If you do hire from here be warned and give yourself a few hours to pick up the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AASHISH - 10 August 2019
" Efficient and economical "
" I was charged a mysterious £1.20 after my return for no reason "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LONDON, GB - Reviewed by HANS - 09 August 2019
" Please see above "
" The representative at the Europcar desk was extremely helpful. This is the second time we have dealt with him and he could not have been nicer. Sadly I didn't get his name. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RALPH - 09 August 2019
" Good prices, easy to deal with, no problems. Recommended. "
" Easy pick up, easy drop off. Nice and efficient staff. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by WILLIAM - 09 August 2019
" I have already written a complaint to customer services about a completely unreasonable charge of £ 192 for very small scratch I declared. "
" I have already written a complaint to customer services about a completely unreasonable charge of £ 192 for very small scratch I declared. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DANIEL - 08 August 2019
" The website was fine "
" I arrived at the Green Motion desk following a 24 hour journey, to find that there was a queue that lasted several hours to get through. The staff were overworked and not sympathetic to the needs of clients, some asked certain questions, others didnt and it was all very chaotic. When I finally received a vehicle, it only had a quarter of a tank of diesel and I was informed this was normal. I am still unsure how one is supposed to ensure a quarter of a tank again on return. The car then broke down a week into our holiday, and although Green Motion central telephone number staff were helpful, they informed me that I had to speak to their Heathrow depot where I had collected the vehicle. I was asked to take the vehicle to the main dealer and told that they would organise a replacement vehicle. I did so, and the main dealer informed me of the issue but said that it was Green Motions responsibility. I spoke to Green Motion central staff again, who then called the RAC. Following four hours waiting for the RAC, they were very helpful. They called Green Motion in Heathrow who said that it was not their issue and it was a main dealer problem and were absolutely no help whatsoever. The RAC then organised for me to get a follow on vehicle via their policy, although this in itself took 24 hours and I received a vehicle from Enterprise rental who were helpful, courteous and efficient, none of which could be said for Green Motion. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by KEITH - 08 August 2019
" See the above comment. I bought the voucher in good faith from AutoEurope believing it to be genuine. I now realise I was defrauded, but it's not clear to me whether AutoEurope or Europcar were pulling the scam. Overall, I lost a few hundred pounds as a result of the fraud. "
" The voucher I booked was clearly marked as ZERO excess. Europcar insisted that the excess was in fact GBP 1,500. Clearly a complete scam. I'm annoyed that I fell for it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 08 August 2019
" a good small car, but AC underwhelming. Could hardly cool when temperature was 27C, and totally inadequate when midday temperature was 38C. "
" Very helpful staff at checkout and drop off with Europcar, so no problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 August 2019
" Once again Auto Europe has fed me fundamentally misleading transfer information. After booking the car with SIXT, Auto Europe told me that my flight information was missing, even though I had entered it during the booking. I telephoned you and gave the information. I was arriving with BA at terminal 5. You told me that I would have to get the shuttle to terminal 4, then the Sixt bus to the car hire facility. This is disgracefully wrong. First – it's NOT a shuttle, it's a public bus. Second – THERE IS A SIXT FACILITY IN THE SOFITEL BESIDE TERMINAL 5. Waiting for the public bus, then for the SIXT bus, then driving all the way back to West of the airport from T4, back to where I started at T5, cost me an hour. I was driving to Devon, and did not need this delay. On my previous trip, on the 27th June to Luton, Auto Europe told me that the bus number A will stop at stand D. This is WRONG, and it nearly cost me a lot of time. I also posted this complaint, but you never replied. I shall not use your company again. "
" SIXT was fine. Auto Europe is a disaster. See below. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NATALIA - 07 August 2019
" N/a "
" Too much hard selling on additional insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAVERNE - 07 August 2019
" Good "
" Hire was quick and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by STUART - 06 August 2019
" Whilst I have not had any direct verbal interaction with Auto-Europe. The online experience was fairly straight forward. Not as cheap as getting CDW / Excess insurance elsewhere - but still more competitive than going to the car hire company direct. "
" Upon collection of the vehicle there was a 45min. delay. With seven counter positions and only two members of staff working - one on the priority desk. A queuing system not fit for purpose - poor signage and no or little assistance from staff as how to operate the queuing touch screen. Having been told there was no damage on the car, close examination revealled a large scrape along the o/s cil. The return of the vehicle was quick, straight forward and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RUTH DIANA - 05 August 2019
" we didnt actually need to have paid for the second day, as we were back in time, but if traffic had been bad we would have needed two days hire. "
" cheerful check in staff make an early morning start inota good one! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKOS - 05 August 2019
" All positive news! "
" Rodney, the person who processed our booking was very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 05 August 2019
" nnn "
" My flight and pickup were delayed by 24 hours. Enterprise were very helpful in rearranging the booking, but I am surprised that they do not offer a 24 hour service at a major airport like Gatwick. Then the hire car developed a fault after about 100 miles: an engine warning light and smoke from the exhaust. Again Enterprise were very helpful and I exchanged the car at a nearby depot, but not what you want to be doing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by ANTHONY - 04 August 2019
" I paid extra to reduce excess to nil, but when I checked in I was told that this was not with car rental company but with the broker "
" Long wait to get car and return car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEVEN - 03 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 03 August 2019
" It was excellent "
" It was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 03 August 2019
" Seems a good company "
" The collection took 30 minutes it was very busy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 02 August 2019
" This was a rebooking with a delay of 24 hours caused by BA cancelling my flights twice in one day. The cost of the first booking was ca.£130, and the rebooking was £230. Autoeurope agent explained this was because of short notice. I still find the increase too much for simply moving the booking 24 hours. "
" I would have rated you higher but for an irritating event on drop off. Returning cars were received out of order. The agent acknowledged I was next in the queue but said he had to deal with the car behind for his manager - it will be quick, he said. I got yhe impression the person behind me WAS his manager. Customer relations score 0/10. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOUGLAS - 02 August 2019
" This is the same as question number 3, so same answer.... "
" Great experience overall, but be prepared for the upgrade and additional insurance sales push when you pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 02 August 2019
" so smooth from pick up to drop off "
" Brilliant Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TSUI KHENG - 02 August 2019
" Auto Europe's service delivery needs to be improved. Based on your Auto Europe voucher, we were asked to pick up the car at St Pancras Rail Station. When we arrived at St Pancras Rail Station we were told that Enterprise had shifted location to Marylebone Road. Due to the outdated information on your voucher we had to catch a cab to Enterprise Marylebone Road. We incurred cab fare of GBP14 and we are now asking that you reimburse us for the cab fare, a copy of the receipt as attached. As stated in your voucher, our rental included a Rail Station Surcharge of 17.5% of the rates [i.e. GBP635.58 (Rate) + GBP111.23 (Rail Station Surcharge) = GBP746.81 (Total)] Since we ended up renting from Enterprise Marylebone Road and NOT St Pancras Rail Station, kindly reimburse us for the Rail Station Surcharge of GBP111.23 as well. When we raised the issue of the wrongful levy of the Rail Station Surcharge with Enterprise Marylebone Road, we were told that Enterprise merely rented out the car and we had to raise the issue with Auto Europe who had collected the payment and in addition had not updated Enterprise's new address, resulting in us having expended our time and resources ($) going to the old address. Enterprise Marylebone Road also added that they had no knowledge of any Rail Station Surcharge charged by Auto Europe and any claims we seek will have to be addressed to Auto Europe. When we called up Auto Europe to raise the issue of the wrongful levy of the Rail Station Surcharge, your company gave us the run around and told us to claim the same from Enterprise Marylebone Road instead. We had to call both companies a couple of times thereafter and yet we did not receive a satisfactory reply to our complaint. Kindly expedite the refund of both items as claimed above "
" Collection of the car and drop off was efficient at Enterprise's counter. T&C of the rental were also explained clearly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 01 August 2019
" Easy enough to navigate. Wish the check in online documents also included the DVLA code, to help customers see that was needed, a bit clearer. "
" The description of which Hoppa bus and where to get off needs to be made clearer, as not on voucher, even though it says it is. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AASHISH - 31 July 2019
" Very easy and convenient "
" Overall good - just needs specification that you have to pay for airport shuttle service from Heathrow. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 30 July 2019
" --- "
" using hotel shuttle to pick up car waited 40 min. not acceptable. On return had to wait 45 for shuttle back to airport. car already had damage when handed to me. and i had to bring this to their attention.Advised that the insurance was not adequate and and was asked to pay for another insurance package the cheapest was 106 pounds ( a total rip off) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BRENDAN - 30 July 2019
" Arrived to Stanstead to collect car from Ireland with driver license . Produced my license but I hadn't the paper section. So I wasn't allowed to collect the car BUT no refund. It cost £110 for nothing. They wouldn't even transfer the booking to my wife you had hers and was with me. Had to pay another £100. When I got back to Ireland I spoke to numerous friends who have said that the majority of car hire companies except the card part of the license. "
" Arrived to Stanstead to collect car from Ireland with driver license . Produced my license but I hadn't the paper section. So I wasn't allowed to collect the car BUT no refund. It cost £110 for nothing. They wouldn't even transfer the booking to my wife you had hers and was with me. Had to pay another £100. When I got back to Ireland I spoke to numerous friends who have said that the majority of car hire companies except the card part of the license. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHD FIRDAUS - 29 July 2019
" I will use the service again if i come to europe "
" Expected to receive sedan car. But it a bit smaller for renualt captur. But luckly can fit all my luggage "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DELIA - 29 July 2019
" utterly taken for a ride! "
" missold extra insurance, doubled the cost of rental, left an utterly terrible taste for the companies involved.told we had no insurance and the extras would only cover us for up to £3000! scared my wife with their facts flying in the face of the facts i was trying to tell them! paid extra for premium cover then paid extra for unneeded insurance, as well as extra for extra mileage. increased our cheap rental, by 150% . asked for a fiesta and was given a mg which was far harder to handle and drank more fuel! when we complained they said they had not received paperwork yet so couldnt comment. we could have gotten a vehicle closer to home than gatwick and cheaper after the extras boosted price beyond belief! feel totally ripped off and abused, and will broadcasting on social media! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by BLAIR - 29 July 2019
" Overall good "
" Debbie at check out was excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIRISH - 27 July 2019
" Auto Europe booking experience and customer service has been amazing. "
" The counter staff at the time of drop off not at all courteous. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 27 July 2019
" All went smoothly. Was very happy with your excess insurance, a big difference to the price compared to the hire company. Keep it up. "
" Friendly staff at Gatwick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TANIA - 27 July 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PG ANAK - 27 July 2019
" Excellent services and vehicles provided by enterprise. Prices are reasonable "
" Very establish enerprise esoecially in providing quality vehicle and the services provided by mr Don at marble Arch branch is very excellent, efficient and friendly. Keep up the best service to customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEFANO - 26 July 2019
" I am a regular user of Auto Europe, and I am very disappointed that Auto Europe cooperate with such a bad company as Green Motion. I strongly suggest Auto Europe to take them off the list of providers. Green Motion reviews are extremely bad, but unfortunately that did not discourage me to book the rental with them, definitely first and last time. I am astonished that such an unprofessional and dishonest company is still in business. I regret to say that my trust in Auto Europe has been negatively impacted by this bad experience. "
" Green Motion is an unprofessional, unsafe and dishonest car rental. They assigned me a vehicle with an heavily damaged tire (it would have not passed an MOT), the damaged was unreported in the checkout form and it was a serious safety hazard. After my complain they assigned me a second vehicle, on which I found other evident damages, once again unreported in the checkout form. I updated the form with the staff and collected the vehicle. When returning the vehicle Green Motion charged me for a tiny dent (less than 10 mm), practically invisible by bare eye, which they only found using a reflection metric tool. Despite my several complains to Green Motion customer service they still have not refunded the illicit charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CATHERINE - 26 July 2019
" OK "
" I had not realised that the excess on the insurance was £1200, I assumed it would be for £500 or less, the same as cm average car insurance policy excess. £1200 is too high BFF to pay an additional £120 to reduce the excess seems like they are looking for a way to make money. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LUIS - 25 July 2019
" Very happy with Auto Europe Great deals. "
" Everything has been very good so far... The only thing is that when you return the car - you worry that they might find a small mark that you didn't notice when you signed the rental agreement. Nearly every time they give me the rental agreement I find more scratches and dents on the vehicles than what they have listed... and if I miss any (scratches) then I could be charged for something I didn't do... (£1205) You need to check very carefully before you leave and sign. BE WARNED !! Otherwise excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIVARAJAH - 25 July 2019
" Still no reply from customer service "
" The rental car was given to me with filthily conditioning - smell of vomit and tobacco smell inside the car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 24 July 2019
" All good but limitation was no good. "
" There days on have not released deposit. 600 miles limit for 3 day rental freaked me out. I was going to drive about 1000 It was amended for 15 pound charge. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOFOROS - 23 July 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NATASCHA - 23 July 2019
" easy and simple to search and navigate "
" Staff shortage led to queuing for over 2hrs to collect vehicle. The staff were not friendly and rather abrupt. The vehicle had damage that they would not detail on the vehicle sign out sheet. No emails to show the vehicle. When complaint made, little evidence of follow-up or caring. I would never use Green Motion Or Ace as they are trying to call themselves ever again, no matter how cheap their prices are compared with others. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LONDON, GB - Reviewed by TANVEER - 21 July 2019
" Very good! "
" My only observation is that perhaps increase one staff on counter at Holiday Inn, Heathrow as it is very busy and there was a long queue. There is space for another computer on the left side. Otherwise I am very satisfied given that it was very competitively priced! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SILVIO - 21 July 2019
" There can be better service "
" No information at dropp off (no receipt) "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by WARREN - 21 July 2019
" no opinion "
" I was waiting in line for over an hour just to pick up. Insufficient number of staff at the desk (a weekday morning, 8 customers, 2 staff) "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTHARAS - 21 July 2019
" I've used Auto Europe twice and it has been flawless. I will definately use again. "
" Generally satisfactory in processing the rental. Could be much better on customer service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SILVIO - 21 July 2019
" No great service when facing an issue. Almost useless "
" Lengthy check in and no confirmation/receipt for drop off "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by WILLIAM - 20 July 2019
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BENJAMIN JOHN - 20 July 2019
" As above...don't use the 'you signed the paperwork' You need better customer service care. The same circumstance of an upgrade happened the day before but they got theirs free...so why such a difference in service? Teach your staff to make clear what they are selling or even better provide the service people have ordered and paid for! "
" After a 14 hour flight followed by an hour of waiting for our luggage to follow we then had to stand around in a disgusting smoking area with our 3 children whilst waiting for a EUROPCAR bus to collect us and take us to a deignated europcar collection point. After 3 buses we could finally get all 5 of us and our luggage on board. To then be put in another que to collect our preordered and paid for MANUAL car...oh shock to our disappointment EUROPCAR could not provide the ordered car and generously offered us an automatic without clearly stating any other additional charges only what we had already paid up until of course they took actual payment which we believed would only be an additional £80. We feel europcar prayed on us to get more money, you couldn't provide a service which had already been ordered and rather then offering a car in a similar spectrum and price range the salesmen used this as an opportunity to get more money. Yes we signed paperwork but unwillingly knew the extra charge wasn't just a £80 it was an extra £452 on top of £380. It is safe to say you will never get our service again nor will we recommend you. We are a military family we received no discount, no customer service and feel completely out of pocket. You caused anger and stress on top of what was already a stressful journey. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 19 July 2019
" price via your website was much better that direct with sixt so i booked with your company. felt no difference in the service even though the booked was via third party "
" smooth collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAXWELL - 19 July 2019
" I was charged 3 days rental again of £114.57 by Sixt instead of just the upgrade charges of £67. Plus the way the counter staff explained the charges too me was not really very transparent and clear. Very good vehicle, disappointing though the way the charges against was done even though I had already paid for my 3 days rental with your company. I feel I have been ripped off . "
" I was charged 3 days rental again of £114.57 by Sixt instead of just the upgrade charges of £67. Plus the way the counter staff explained the charges too me was not really very transparent and clear. Very good vehicle, disappointing though the way the charges against was done even though I had already paid for my 3 days rental with your company. I feel I have been ripped off . "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 18 July 2019
" Whenever I've had to call Auto Europe the staff have been a class act - first rate, all of them. Polite, professional and very efficient. Excellent "
" Look - the staff were really good - no complaints there. But the wait for collection wasn't good. (1.5 hrs) and the staff were under far too much pressure, and somehow they stayed calm and pleasant. The car though - was filthy and I mean filthy especially the inside - I had to get a wet cloth with a bucket of warm water and disinfectant and give it a wipe around. I didn't wanna stick my kid in there like that. Normally I would have refused a car in that state - but I could see the stress the staff were under and didn't wanna add to it, plus I wanted to get out of there... Good price though Good luck to the staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GARY - 18 July 2019
" Not told i had to pay £60-00 inc vat for out of hours 2 am either you open for bussiness or your not "
" having payed once for car hire then hidden cost for something called out of hours £50-00 plus vat considering i had already paid auto europe "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 18 July 2019
" Generally good except for lack of signage at the car rental village "
" First car offered was rejected as the rear parcel shelf was broken. 2nd car was fine. Poor signage for hire car return to Enterprise at Stansted Airport "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUKUL - 17 July 2019
" Auto Europe is fine, but please stop doing busines with Green Motion immediately if you want to keep your reputation. They are big time frauds and cheaters. "
" Green Motion cheats their customers very badly, they create scratched in areas you can't see at the time of picking up the vehicle and then their executive shows that at the time of dropping the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAULINE - 17 July 2019
" Car in perfect condition, but today really all cars should be fitted with GPS - this was an inconvenience to me. But otherwise pick up and drop of very efficient. "
" All ran very smoothly except that it wasn't at all clear to me where the pick up point was. Need to highlight more clearly that it is in the Novotel hotel. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 16 July 2019
" Overall very good "
" On arrival there were limited counter staff and a number of people waiting so it wasn't very efficient. However on drop off it was the exact opposite very efficient and completed within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEVIN - 16 July 2019
" Nobody could even be bothered to get back to me about my fairly serious complaint "
" My parent and myself were threatened by your staff. We made a complaint and nobody has gotten back to us. Terrible experience. Terrible customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATHANASIA - 16 July 2019
" Amazing "
" Very good costumer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCO - 16 July 2019
" Overall good, apart from requiring passport to rent (in addition to full drivers licence) "
" Needed passport for collection at this branch. This should have been explicit in rental agreement. Luckily I had access to proof of address on my mobile phone so could continue with rental. If I didn't then this would've been a very big problem. Damage policy was not clearly explained as it is with other suppliers "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JILL - 14 July 2019
" Counter staff was very helpful and as I had a husband who had difficulty walking (and I had taken him to the Sofotel thinking I knew where I was going but left him there while I sorted the car) she went out of her way in helping which car was best and how to pick him up from where I had left him. Used Firefly a lot and always found it easy and efficient and being in the North Terminal is great for us and not having to go to the hire car place on the South Terminal. Thank you once again, we will be back..... "
" Used you a lot and always been very happy. Was taken back this time to not find you in the sofotel and a notice on the door may have been helpful to where you had moved but this was my fault as I went straight there thinking I knew where I was going rather than read the booking! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE - 14 July 2019
" Very good with good excess cover "
" Car was a little beaten up. Bus to and from the terminal could be a little more frequent. But overall good service with no hard sale of extra unnecessary insurance "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JACQUELINE - 13 July 2019
" Counter staff at LGW were excellent "
" All good but still waiting for deposit of £300 to be recredited to my bank account "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MOHAMMED - 13 July 2019
" Please see response in Q3. "
" Feedback is for Auto Europe as well as Easyrent - Positives: 1. Good car 2. Easy drop-off Negatives: 1. Too many surcharges. Very off-putting. Almost feels cheated. 2. Almost an hour of waiting after arriving at the centre to pick the car, despite having done so much of the process online, is rather annoying. 3. On phone, the auto europe customer service agent had outdated information about prices, and he also gave incorrect information about miles allowed - he said 1500 miles per rental period, while on arrival at Easy rent they said maximum 100 miles per day, and they charged more for extra miles. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOSE - 12 July 2019
" Great. Very good service at inception and drop-off. Clean and good car "
" Two minor details: 1) I realised when picking the car that it had only 1/4 of the tank. Fortunately both the staff and myself realised it and agreed it was going to be deducted at dropp-off 2) the air pressure of two wheels was below the required one. All other conditions were perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NICK - 12 July 2019
" It was good "
" I always find them efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 11 July 2019
" Most times the condition of the vehicles was a 10... Only on two rentals the vehicles had a few scratches and that's the only reason I gave a nine "
" On the whole "Nearly" all the staff were great and I mean great One guy was a bit salty... but nothing major... he was just trying a bit too hard to find damage on the return of the vehicles. And looked really disappointed when he could''t. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by IAN - 11 July 2019
" Auto Europe always used when renting cars but not easirent ever again "
" Do not use this company and if you do, make sure you read the small print for the details of the requirements. Three members of staff there when I went, all 3 unhappy customers. Have to fill up with fuel within an hour of returning car and within a certain radius, one lady lost her car because her flight was delayed and they only hold cars for two hours even though they have flight info and extra documentation needed when renting. Definitely won't use them again. Attitude of staff and managers awful "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PHILIP - 11 July 2019
" Pretty good on average. "
" Big queue at Heathrow "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RYAN - 11 July 2019
" Auto Europe booking was fine "
" Booked car to pick up at 9am, was in a queue to collect car for 2 hours. Then counter scanner was broken so had to move to another office. Joke. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TAKEHIKO - 11 July 2019
" There was not enough alternative cars to rent. I wanted saloon car with sat Navi but it was small choice "
" There was not enough alternative cars to rent. I wanted saloon car with sat Navi but it was small choice "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PREETMAL - 10 July 2019
" QUICK AND EFFICIENT "
" QUICK AND EFFICIENT "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICARDO JOAQUIM DA S - 10 July 2019
" Fine "
" Everything worked out. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NANCI R SIMOES DA SILVA - 08 July 2019
" All was very smooth "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 07 July 2019
" Perfect "
" A first class experience. Our preferred car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAHA - 06 July 2019
" Refused to accept amex which is the card used for the booking. This should have been clearly highlighted rather than in a small print!!!! "
" Refused to accept amex which is the card used for the booking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RUSSELL - 06 July 2019
" Good prices but not always the best. At least on this occasion the 'or similar' vehicle was of an appropriate standard which is not always the case. A hire car is not just about the size and number of seats but also about the quality and comfort of the vehicle, on this occasion you got it right. "
" The car met expectations, but had a minor fault which was niggling. The hard sell by counter staff of extras is always tiresome. Some details had been recorded incorrectly and so we were challenged about the amount of fuel that was in the car when we returned it, fortunately we had taken a photo of the dashboard when we picked the car up. Otherwise okay "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCIA - 05 July 2019
" maybe as suggestion customer service agents must be a bit more knowledgeable about the processes and more enthusiastic in what they do "
" maybe as suggestion customer service agents must be a bit more knowledgeable about the processes and more enthusiastic in what they do "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYLVIA - 04 July 2019
" The booking was easy but just discrepancy between the excess guarantee and europcar not recognising this. And the pick up instructions are not in full, e.g. I didn't know where to catch the shuttle to the car rental pick up from Heathrow. "
" The counter staff was quite rude and not helpful when I quoted that I had excess guarantee with auto Europe but he insisted he knew nothing about it and that these agreements don't exist between auto Europe and Europcar and basically said do you want extra insurance or not for extra £105 for the 4 day rental. I didn't take it but it wasn't clear at all whether I had excess recovery if I was involved in an accident, it confirmed this on the pdf from the auto europe booking though. The counter staff also was very abrupt in telling me to provide dvla clearance etc. and insisted there was a checklist to complete before picking the car up on the voucher. I proved him wrong that there were no instructions on the voucher from auto europe at all. There seems to be huge miscommunication between the 2 companies. And the final thing was there were scratches on the car that weren't recorded so had to tell the staff there. And the car was quite dirty on the outside so I couldn't make out bird poo from scratches! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SEVAR - 04 July 2019
" Ahmed was very helpful and friendly and made the pick up process very smooth and the drop off was very quick and painless "
" Ahmed was very helpful and friendly and made the pick up process very smooth and the drop off was very quick and painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 04 July 2019
" was fine very little interaction other than online booking "
" Very Aggresive attitude when dealing with condition of vehicle dont like the return empty policy "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FERENC - 03 July 2019
" Great service "
" Happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUMEDH - 03 July 2019
" very nice. I am from India. Most of the car available at Europecar are new to us. so we need appropriate and exhaustive information for the car. I have observed that your technical people are not properly cooperative to explain the system of that particular car to me. Or rather they are not compitant to explane. I felt that they are also not aware about the system. I have taken the vehicle with very superficial or partial knowledge. I have face little bit music due to no knowledge of the car functions. By trial and error method I managed my problem. Asked your staff to explain complete system of particular car to the client. "
" I will recommend to my friends to utilise services of Europcar. I find this is the best way to travel in united kingdom. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAUD - 01 July 2019
" Cancellation due to lack of flexibility. Only credit card is acceptable which mean, I can't rent from you. "
" Initial rental got cancel, as you only accept credit card. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 01 July 2019
" Both Interrent and autoeurope were closed when I went to pick up the car. No possibility to contact either vendor [autoeurope close at 21:00 CET]. Car reassigned. No charges levied by interrent. Yet autoeurope feel that they should keep the charges "
" Both Interrent and autoeurope were closed when I went to pick up the car. No possibility to contact either vendor [autoeurope close at 21:00 CET]. Car reassigned. No charges levied by interrent. Yet autoeurope feel that they should keep the charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MIKE - 30 June 2019
" AutoEurope is simply the best place to book a car in terms of price, assurance and customer service hands down and I have rented dozens of times for dozens of years. "
" Top customer service one of the best out there overall. Not always the best prices. Ford Fiesta is good but the fuel tank pointer drops too quick once full tank not good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 30 June 2019
" Very efficient and helpful staff. "
" Very satisfied with the rental price and all round service. Very good value for money. Would definitely recommend to friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 29 June 2019
" Very satisfied "
" The customer service officer was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMON - 29 June 2019
" See above "
" We could not rent the car in the end. We did not have the required utility bills. The counter girl wouldn't give an inch even though we had many other forms of identification. How can we have utility bills within the last 3 months when we weren't in the uk during that time??? I'm sure there are many other people in our situation. We are frequent renters but we finally gave up on it and rented a car from Avis who were far more reasonable. We also asked at enterprise and they were willing to rent us a car too. When I phoned up the next day there was no sympathy or friendliness.We have lost our money and I will never rent from or recommend either Interent or auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BARBARA - 27 June 2019
" Terrible... "
" I was NOT impressed at all. I had to go to bus stop 21 at terminal 3. After 3 phone calls, which cost me money, I had to wait for one hour for transport. Every bus in the world kept driving past, Budget, Avis, Thrifty etc., everyone but mine I was livid when I got to the desk, and she just said they were short staffed and only had one driver. Well i'm sorry, that really is not good enough.!!! It took ages to check me in, then someone walked outside and said there's your car, and gave me the keys. I couldn't open the boot, so went back into the office. So he came out again, and he'd shown me to the wrong car. What a numpty...I hire cars all the time, and they usually walk round the cars to show you any scratches, which he didn't do. He didn't even check the petrol, and when I drove off I noticed the car only had a quarter of a tank. In your details, it says your cars are full and to bring them back full. So I hoped I wasn't going to get charged for that. The car hadn't been cleaned very well, there were still empty water bottles in there. So i was not impressed at all with your car hire company, I thought it was very shoddy, and your staff need re-training.!! Plus ~ You need to get more bus drivers. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAROSLAV - 27 June 2019
" All went well. "
" Very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EUGEN - 27 June 2019
" Green Motion... Terrible Auto Europe..... Excellent. "
" Never again with Green Motion !!!! The are taking Money Illegally. 1.470.00 Pound For Damages that dont exist. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHARLOTTE - 26 June 2019
" Partnered with green motion so not good "
" Very long queues, nothing is insured, wasn't very easy to get to from all terminals and had to pay for the shuttle bus "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONYA - 26 June 2019
" As above "
" The staff had new computer system and had not been properly trained so this made extensive queues. It took over 1.5hrs to get car. The staff dealt with stress of having busy day and new system very well. But very little support from management was evident. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FOTEINI - 25 June 2019
" overall the experience was great "
" Everything was great, apart from the location of the office at Paddington station which is right at the end of the station, difficult to find and very small. However staff was helpful and friendly and overall the experience with Europcar was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 23 June 2019
" sEE ABOVE...YOU NEED TO SUPERVISE YOUR AGENTS. "
" SLAP DASH, AS ALWAYS...UNTRAINED AND INEFFICIENT AT TURNAROUND. sEE eUROPECAR FOR HOW TO DO IT. pREMUSES VERY HARD TO FIND. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 23 June 2019
" As above not a good experience, very few staff on duty many people walking around looking important and not seeming to the customers "
" It took 1.5 hours wait to get the car pretty dam poor, waiting in a queue out side in the cold and wind after a 10 hr flight would not want to use them again "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MELVYN - 22 June 2019
" What experience ? "
" Car hadn't been cleaned inside, as I found two sandwich wrappers in the Glove compartment and old pens. Broken headphones in the passenger back seat. And I just don't like returning the car and having to guess how much petrol to put in. Full up is much better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIOLETA - 19 June 2019
" Auto Europe is nice "
" when i return the car the want to charge me cleaning fee cause the woman said i had dog in the car ..lol I was traveling with my husband alone so now i am involve in a case to try to get back 100 pounds for cleaning fee.. ridiculous, them they say free shuttle but there is none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AHMAD - 16 June 2019
" So smooth and very good "
" Thanks , it was a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 15 June 2019
" Almost new car in vgc.Tank should have full but only half full "
" 1 .hr delay at counter on pick up. Only 4 customers including me in queue "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CARLOS - 14 June 2019
" Very serious and professional as well as kind and personalised assistance. Highly recommended. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDMUND - 14 June 2019
" Booking through Auto Europe is convenient. However, the service provided by Green Motion is unsatisfactory. "
" The car interior was dirty with food crumbs on the drive and passenger seats. The GPS unit provided did not work and was not replaced even after I brought it to the service staff's attention. The person assured me that it would work once I drive out of Heathrow Airport, which it did not. Refund for the Hoppa bus tickets was troublesome as I was asked to email a copy of the bus tickets to them for reimbursement instead of being reimbursed on the spot. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LONDON, GB - Reviewed by EHAB - 14 June 2019
" NA "
" Had a better car than expected and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 12 June 2019
" ... "
" Overall I was very pleased with my experience with this rental but it would have been helpful to have had a manual for the car. Had to go online to determine what some of the buttons were for. Also desk agent at pickup told us Sat Nav was included in our price but it never worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASHLY - 10 June 2019
" Written above "
" Counter staff are clearly there for the wrong reasons, not engaged at all, and offering poor customer service. Not all, but especially a couple of male workers there. On the flip side, vehicle expedition staff are always good, attentive, especially a couple of Eastern European workers. Very effective. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 09 June 2019
" When we initially got our car we expressed concern that we ordered a medium car and we didn't think the car they were giving us was suitable. No problem they said, and let us choose something else we felt suited us better. Brilliant service!! "
" Very easy, brilliant customer service. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FREDERICK - 08 June 2019
" Helpful cheery staff who were very helpful at our return check in. we were late in our return due to the M25 being blocked by an accident at Junc 5 and were in danger of missing our flight. Thankfully thy were very quick and magically found a luggage trolley for us to get on our way. We did get our flight , but with minutes to spare "
" Nice well prepared car with helpful cheerful staff. A real pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 06 June 2019
" As above. "
" Everything went smoothly. Did not have to wait at check in, car was waiting and ready to go. At Heathrow, the drop off was also quick and without problems. Staff always courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASHLEY RICHARD MAXWELL - 05 June 2019
" Cheap but stressful - vehicles reasonable but disagreeable rental experience. "
" The counter experience with Green Motion is very disagreeable due to the hard selling of insurance and upgrades by the counter staff. There is a very high deductible - I was initially told over £2000 later reduced to about £1000 and their insurance product amounted to about 3 times the rental cost. Green Motion are probably the cheapest rental company around and clearly rely on add-ons and charges for small scratches and dents to increase their revenue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DANIEL - 04 June 2019
" Booking the car was great, Auto Europe is fantastic, however I'm deeply concerned at how quickly an agent (Easirent) will distance themselves from you to go rogue and aggressively extract more money from customers in a difficult situation. "
" This was a horrible experience - the worst I've had. We arrived at Stanstead around 60min after the time we'd booked the car in the morning (this was Christmas Eve - we were delayed with trains), only to be told on the phone (informing them of our delay at the earliest possible time and requesting their shuttle) they no longer had the car. This was distressing, absurd and downright wrong because 1) I had paid for the car IN FULL online 2) the car reservation was GUARANTEED 3) they were unwilling to provide any level of customer care, which reflected negatively on Auto Europe as they distanced themselves from you immediately. Despite this, we arrived at their office only to be told the same story again and that they had no other vehicles apart from a Jaguar, which would require the initial rental price I had already paid in full (previously online) again, ultimately DOUBLING THE COST. I was still in disbelief they didn't have the car I'd already paid for, despite it only being a very short time later. It felt like deliberate extortion as: - there was no attempt by Easirent to contact me (they had my details) to see if I was still coming. The branch was not overly busy when we arrived with several staff in the office and one other customer. - I contacted Easirent as soon as I was able at Stanstead to inform them of our delay, prior to exceeding the 60min reservation window - The only other car they had available happened to be a premium rental - Given the time of year, we could not find another rental option at such short notice, which they exploited Under Auto Europe's terms and conditions, I note the general 30 - 60 minute window for delays (section 6). I do not deny we were late and pushing this boundary, however I do believe I made all reasonable attempts to manage this disruption as soon as possible with Easirent. Given this, it would be fair to assume any reasonable person would expect the situation to be salvageable as it had not placed any discernible hardship on Easirent, nor would it impact the branch's business performance as the vehicle was paid for in full and the delay was within defined tolerances (as per your T+Cs). The outcome was negative in every possible way. This is a far cry from the great experience I've had previously with Auto Europe, I'm nervous to rent again through your service and have been actively informing friends and colleagues to go directly through a reputable rental company to avoid this experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BARBARA - 02 June 2019
" Hassle free "
" All staff were very polite, efficient and knowledgeable. A pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAD - 31 May 2019
" This is the second time I booked with AutoEurope and not given all the information upfront. This time, I booked the car for immediate pickup. The agent on the phone told me she can only book 2 hours ahead but that I can go to the pick up location as sometimes the rental companies can give the earlier, if it is ready. When I arrived at the car rental they clearly said that the car is ready but they CANNOT release it earlier because I booked with AutoEurope because it takes 2 hours for the booking confirmation to arrive. The agent should have told me that there is no chance of getting the car earlier and that if I need the car immediately, I should book directly with Enterprise. "
" They were professional and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAD - 31 May 2019
" I believe AutoEurope did not do enough to make sure I understand the requirements GreenMotion have regarding the car hire. While the confirmation states that credit card is required, I think it should have been mentioned before hiring. on autoEurope site (In all fairness, no customer really look at the small prints of the confirmation email) "
" I never got to use the car as the company required a credit card on the name of the driver to be present during the transaction, in order to cover the deposit. They would not except debit cards or credit card details (without the credit card being physically there). "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DERK - 30 May 2019
" New car. Convenient drive "
" Friendly and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AISLING - 29 May 2019
" Great value! "
" All very efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 28 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHARON - 27 May 2019
" When you credit my account with the fees for a car I was not able to pick up I might change my mind. But at the moment I don't appreciate the lack of service or courtesy considering you booked me with a company away from the airport and closes at 9:30 pm when my plane landed at 8:34 pm. "
" My experience with Interrent was nonexistent because I could not collect the car. My plane was late so I had to use another rental company which cost me three times as much. I asked for my money back and they told me to call Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 25 May 2019
" Excellent service and value "
" Just a little slow at the counter at pick up. Otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TANIA - 25 May 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIOS - 25 May 2019
" I've booked for 4 days in SUPER price. On my arrival the wasn't ready. I collected the car with 3.5 hours delay. I took a video of car all around, before to collect, something that I advise everybody. I returned on time with full tank and further charges.. "
" I booked for 4 days with super "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 25 May 2019
" Nice and easy. "
" A bit of sales talk about upgrading insurance but when I refused all was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BELINDA - 24 May 2019
" Best customer service I have experienced from a car rental company. Great staff thank you! "
" Best customer service I have experienced from a car rental company. Great staff thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WALI - 23 May 2019
" Do you ask me my license is more or less done for a year I have to pay a different price but it doesn't show on their website when I call the lady is very speaking as an English she told me I c do you ask me my license is more or less done for the year I had to pay different thrice you doesn't show on their website when I call the lady is very speedy doesn't English she told me i'm not going to pay you because you didn't read the Circumstances I ask I can I speak with your manager she see my manager is busy he cannot talk to you "
" I had a very bad experience with auto Europe Their customer service is below zero "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KAREN - 22 May 2019
" Overall fairly satisfied "
" Very slow on pick up as only one person there who doesn't normally do that job as others were off sick. He was a very nice man but it was very busy. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 22 May 2019
" Great service, especially when you consider the low price. My car was brilliant, they even let me choose it! The staff were all friendly and helpful. "
" The whole process was very easy. The staff were all cheerful and efficient. My car was brilliant, it looked very cool, was fuel efficient and was a high spec. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 20 May 2019
" Beware of the hard sell "
" Did not appreciate the hard sell of optional insurance after travelling for 24 hours. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SILVIO - 19 May 2019
" They are the best "
" Excellenet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYDNEY - 17 May 2019
" Why are sixt liability costs more expensive when booking through auto Europe "
" Not very clear about what chips or superficial damage on car is waived at pickup time. I was informed minor chips and scratches are chargeable by sixt. Plus autoeuropes additional cover it's not as comprehensive as sixt Cover. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 17 May 2019
" Happy we were under the mileage limit! "
" Not the first time, nor will be the last! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTIN - 16 May 2019
" very efficient "
" only problem was no toilet facility at pick up drop off portacabin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONY - 16 May 2019
" Very disappointing have not had this problem when hiring a car previously. Car was fine no problems. "
" Gold car would not accept the credit card in the family name of Dengate of which we had made the booking with and we had to pay an additional £87 insurance. If we did not pay this they wanted £1400 further deposit. We also paid a petrol deposit which as yet has not been returned now 3 days later. It should not take this long to reimburse. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ERIC - 13 May 2019
" Same as 4 above. "
" Car and staff OK. But insurance for excess is a rip off. Over 300GBP for 3 weeks when rental only 450GBP. Also limit of 59 miles per day useless if I wanted to tour the UK. Lucky I didn't. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 13 May 2019
" Excellent Customer Service Overall "
" Excellent Customer Service Overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IGOR - 12 May 2019
" Easy to choose, book and pay rent a car, great car with small miles... Reccomand "
" Very pleasent officer, fast, clear in expressions, calm to all our stupid questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 11 May 2019
" Very easy to use "
" Apart from the wait for the shuttle bus at Stansted airport (there are 2 an hour) the service was very good. Also would have preferred not to have the petrol tank on empty. But the car was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 10 May 2019
" Great! "
" I was given a comp upgrade as I was renting for 10 days: many thanks!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANGELA - 10 May 2019
" By far the cheapest only problem not open when I had to drop off at 6 am and they didn't tell me I had to put the keys in the Europcar box "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 08 May 2019
" Best car hire to date "
" Best car hire to date "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANAS - 08 May 2019
" The worst experience I ever had. Hidden fees and worst customer experience ever "
" The booking does have hidden fees and you have not displayed before the booking. I have discussed with your customer care team where they have not offered to help or to cancel the order and provide me with a refund "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PATRICIA - 04 May 2019
" No problem Ran well "
" Alwa.always bee N a good pricenon "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DHARMESH - 03 May 2019
" Right from the start we had a great experience. Your staff member was very knowledgeable and provided the right assistance and information. "
" Right from the start we had a great experience. Your staff member was very knowledgeable and provided the right assistance and information. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIHO - 01 May 2019
" Good choice of cars and locations. Excellent and easy to use website. Easy to tailor rental needs and compare prices. Good value. "
" Fast, efficient pickup and drop off. Friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUTH - 01 May 2019
" Never received a car "
" Never received a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 28 April 2019
" Frankly, I have been a customer of AutoEurope for several years, and would have recommended you, but this incident has seriously shaken my confidence in your choice of business partners. "
" My credit card was charged as follows for pre-existing (virtually invisible) damage to my rental car:: 26-Jan-2019 GREEN MOTION GATWICK REIGATE GBR GBP 306.70 I collected the car on a frosty day, when it was not possible to spot the damage during the prior inspection. The car was parked off road on my parents driveway for the entire rental period. On returning the car, your representative pointed out a tiny (less than 2mm) mark on the passenger door, which was definitely not caused during my rental. Another customer was also returning a car at the same time, and was experiencing the same treatment. But he was fortunate enough to have picked his car up in warmer weather and had carefully taken detailed photos all around the car, and could prove that they were wrong. I have complained to their customer service about this incident. The only response I had so far was to tell me that they couldn't locate my booking. This company has extremely questionnable business practices, as since exposed by the BBC and other news outlets. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIVAPRASAD - 26 April 2019
" I thought the cover of 3000 pound was too low. "
" The engine size was smaller than I expected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAN - 26 April 2019
" I got a car upgrade "
" I got a car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 26 April 2019
" Auto Europe excellent as always. "
" Excellent customer service and a hassle-free rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAURICE - 26 April 2019
" FAB , SUPER ,OUT OF THIS WORLD . "
" JUST GREAT CANT SAY ANY MORE JUST FANTASTIC "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 26 April 2019
" fine "
" not bad (though tried to fleece me on deductible as ever!) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGEI - 25 April 2019
" See above "
" I had all the needed documents but they didn't provide me a car because of their database didn't have something about me and my address in the UK. Alamo did not release a car for me, I needed to call AutoEurope, then cancel. AutoEurope charges from me 40GBP after that, but it wasn't my fault, because right after that failed rental at Alamo I booked car at Hertz and got it. So I've paid 40GBP and had lots of issues for my money and didn't have a car. Dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 23 April 2019
" Great Service "
" Good Customer Service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STÅLE - 23 April 2019
" The pick up of the two cars took a while and as we had several children, we needed to get moving as soon as possible. Dropping off the car took a while aswell because we could not find the woman who they told us was out in the car park and there were no hertz parking places free either. Service overall was good. The cars were excellent, clean inside and out. "
" The pick up of the two cars took a while and as we had several children, we needed to get moving as soon as possible. Dropping off the car took a while aswell because we could not find the woman who they told us was out in the car park and there were no hertz parking places free either. Service overall was good. The cars were excellent, clean inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ISRAEL - 21 April 2019
" Will never use you "
" I couldn't get a car because no one wanted to check my address so I couldn't get my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALAN - 20 April 2019
" Simple quick booking process. "
" Perfect service from being collected at airport to finish when giving back car as well as ease of extending booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUSSELL - 19 April 2019
" Overall no problem. We'll see how much is returned "
" Great experience but as with most other companies I wish I knew how much the actual hire cost would be. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 16 April 2019
" Excellent service and prices very competitive. Would use Auto Europe again. "
" Service was quick on pick up and drop off. Vehicle was more than I expected. Customer service dealt with my issue straight away on drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 13 April 2019
" The Auto-Europe web site gives a good and easy to understand list of car choices within the required range. The option of free cancellation up to soon before the hire date is a bonus. The prices are the same as the companies own web sites so what's not to lose! The rental from pick-up to drop off and shuttle to the airport terminal was smooth and hassle free. "
" No difficulties or delays! Car new and clean and type as expected. Willing help was given with the unfamiliar controls. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 13 April 2019
" Very good. "
" Very good. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLARE - 13 April 2019
" U need to make it clear that the additional insurance you are selling to remove the excess is one you sell and not provided by the car rental company you are booking with who will then try and sell you their insurance "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MOHAMED - 10 April 2019
" Was good and comfy. "
" The staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 07 April 2019
" Obnoxious woman at Europcar North Terminal, no car ready so ended up with a mini bus !!!!! On return at North terminal, drop off of keys at South Terminal at 5.00 am. Not best pleased. "
" Obnoxious woman at Europcar North Terminal, no car ready so ended up with a mini bus !!!!! On return at North terminal, drop off of keys at South Terminal at 5.00 am. Not best pleased. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JILL - 07 April 2019
" I was quoted £49.11 but actually ended up paying £196.11 (£30 child booster seat was extra). Not only did I only book with you because of the quoted fee, I only booked the trip because the cheap flights and cheap car hire made the trip affordable. Had I known the actual cost I wouldn't have travelled at all or would have travelled by different means. I feel like I've been mugged by Green Motion and strongly recommend you drop them as partners. "
" Hidden charges of £117 for insurance which I've written to you about and want refunded. Petrol tank quarter full, no vehicle inspection when I picked up the car but had to sign at the counter to say it had been inspected. Full inspection on return though. No guidance from staff on how to start the vehicle or use it's features. Half hourly bus service to off-site hotel near the airport not frequent enough for travellers, caused us delays. It remains to be seen whether they'll fraudulently keep the £125 I had to authorise on my debit card in case of speeding offences or fines. Don't trust them. All in all a shit experience! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 06 April 2019
" By far the best of the ones I have tried over the years "
" As always a very profesional and personal service which is my first choice for car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 03 April 2019
" All good auto Europe staff very good when sorting out minor problems. "
" Long wait booking in only two staff "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 03 April 2019
" Smooth and efficient dealership "
" Excellent service with friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE - 02 April 2019
" Good service and I was happy I didn't get pressured by green motion to buy extra insurance as auto Europe covers a lot with its excess guarantee. "
" Cheap rental price, the car was of good quality, quite clean inside with a few minor scrapes on the exterior. Also I did not get pressured to buy extra insurance which was nice! The pick up was stressful as our flight got in late and if you don't make it to the pick up by 12pm there is a £75 late charge I wasn't aware of. Also the busses only leave the terminal every 30 mins, so this should be accounted for before hand. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EMMA - 01 April 2019
" Great! "
" Your customer service and overall experience has improved immensely from previous times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIFF - 31 March 2019
" Everything was good except having to pay another £100 because they didnt accept visa debt cards even though the website doesnt say that they don't accept them "
" Did not say that they didn't not accept visa debt cards so It cost more money than expected another £100 on top of the car. They should say clearly that they do not except visa debt cards "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 29 March 2019
" I hire cars 6 or 7 times a year and this experience is by far the worst rental I have had . "
" Collect car at Stansted with a drop off at East Midlands , I know such rentals don't warrant the best of cars but the Toyota I had was in a disgusting state . Several large scrapes and when checked over with the Stansted staff your damage form was covered in pen marks showing the dents and scratches . Your staff then had the audacity to ask for well over £1,000 deposit just incase I damaged the car , a very sad state of affairs which will not happen again as I will not be booking with you again . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DEREK - 28 March 2019
" Other than the above, everything was as ordered. "
" The exterior, while it had been cleaned, was spotted with calcium deposits, especially the windscreen and wing mirrors. These deposits on the windscreen are not removed by washing the windscreen with the wipers. In certain lights, especially at night, these spots can make driving very difficult. The cleaning of the interior was a little hap hazard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RALPH EDWARD - 28 March 2019
" I can recommend Auto Europe based on my experience with them. "
" I have yet to encounter any problem with Green Motion. On the contrary, they are very customer friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMA - 26 March 2019
" I have always used Autoseurope but this was not a satisfactory outcome. "
" I booked a 2-door Corsa or similar and was given a Vauxhall Adam which was too small. It's made by the same company as the Corsa so can not be of a similar size. Consequently the fuel efficiency was terrible and I spent way more than I had planned to on fuel. Usually if the company diesn't have a similar car they go up in size and not down. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEORGE - 21 March 2019
" V grateful to Auto Europe for hitching me to Alamo by Enterprize. "
" This entail could not have been bettered. From the warm, friendly welcome to an actual upgrade from a compact car (eg Ford Focus) to a premium car (Jaguar XR) because no automatic was available everything went smoothly and super-satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 21 March 2019
" Easy transaction "
" No concerns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OZGUR - 20 March 2019
" Very good and helpful staff "
" Very good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by UTAMA - 19 March 2019
" 1st class services. "
" The processes of vehicle pick up n return were very fast n brief. The rentor had upgraded the car to a bigger luggages space car with no extra cost after noticing many bagages we had. Thank you to Enterprise Car Rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALLAN - 18 March 2019
" Would certainly use Alamo again. "
" Overall very efficient and as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HADI - 18 March 2019
" As above "
" Very good except the counter staff tried to give me different car and to pay for GPS, as I booked a car including GPS "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FRANCES - 10 March 2019
" Wonderful from beginning to end. "
" I was upgraded to an Automatic Mercedes Benz (I didn't realise at the time, just that it seemed bigger than a 2 door vauxhall corsa. I was then given a lesson in how to drive an automatic and off I went. What a wonderful experience. Thank you Europcar and Josh. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISA - 10 March 2019
" Will book again "
" Excellent service as always from enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAL - 07 March 2019
" A "
" I didnt get a car because mi card was nôt debit "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 06 March 2019
" Excellent all round. Thank you we will rent again with you. "
" Sam was very helpful indeed and the person to whom we redelivwrwd the car was great too. All in all very happy with you guys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 03 March 2019
" Quick, efficient and without a problem. Just as it should be. "
" The car given to me was a Fiat Tipo......which by far is a lot worse a car than the "Vauxhall Astra or similar" that I had hoped for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 03 March 2019
" we have rents with Europcar many times and must say the LHR agent was not very helpful. "
" unfriendly counter agent who tried to constantly upsell me and, I feel, gave us a lesser vehicle because I refused the many upsell offers she made. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMARSHARIF - 28 February 2019
" The car was not properly cleaned on pick up "
" The car was not properly cleaned on pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LONDON, GB - Reviewed by BERNADETTE - 27 February 2019
" I didn't know green motion was outwith the car rental village at stanstead. I only found this out when I had travelled there. This made me an hour late. I dont imagine auto europe is likely to refund me the full insurance that I had no choice to pay either. Very dissapointed. "
" I needed to provide a credit card to hold the excess amount on. I phoned my husband to get the details of the credit card but Green motion told me he had to be physically present and because I was in London and he was in Edinburgh, my only other option was to pay nearly £40 per day for full insurance. I was trying to budget with a cheap option and so i was very unhappy to pay such an amount. I got an email apologising when I feedback but their apology didn't help my bank balance. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANGELA - 27 February 2019
" Good price and easy to book with Auto Europe I would use your service again. "
" I was given a car with a computer fault which called the breakdown number I was given to ask for advice. I was told I would receive a call back but The AA sent a van to help. He checked my car and advised there was a computer fault and I was safe to drive. The next day I got a text from Avis advising me they were charging me £253 for a call out fee for breakdown. I called to query this I explained the whole story and was then passed on to someone new and had to explain again. I was eventually able to get the charge dropped but the experience was very poor. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DANIEL - 27 February 2019
" I booked a van for a trip to Holland and the company canceled my booking without telling me, I found out the same day we were departing. I had to cancel the rest of my trip and paid £350 in non-refundable ferry tickets and hotel. Auto Europe is the worst place to get a car. "
" My booking was canceled without notice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by AMIT - 24 February 2019
" Satisfied support "
" Professional and transparent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HEATHER - 24 February 2019
" Booking (and updating) was easy and convenient. I feel I got my money's worth for sure! "
" Very friendly and efficient staff. The rental process was smooth from pickup to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 24 February 2019
" I have explained very fully in my previous comments how disappointed I am about my Car rental experience with yourselves and at a very expensive price compared to your competitors and so I expected much better. "
" I paid more for an Automatic and a particular type of car and after waiting for 25 minutes to be served I went through all the rental procedure before being taken out to a car that was far too big a saloon car which was completely inappropriate for my needs and would have been expensive to run for one person and when I refused this car was told it was the only Auto that they had, I was then told I would have to take a Manual and again quite a big SUV as they had nothing more compact and to top it all I was told I would not get the car offered at a reduced rate and felt that I was being treated very unfairly by a staff team that had my reservation in advanceu and should have been aware of my gender and my age and realised that what they were offering me compared to what I haud chosen to rent was completely inappropriate and should have informed me in advance and offered me a refund so that I could have had time to rent elsewhere or at least given me a reduction on the original price paid instead of this they wanted to charge me more for a smaller car and so I had a much more uncomfortable journey and feel like I was badly let down and would never rent from you again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAROL - 22 February 2019
" Excellent service. "
" Bobby and Dereck were very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGINA - 19 February 2019
" Need to work with better service providers. "
" Terrible experience. When we arrived we had additional fees to pay (£120 on an £80 rental) because the named driver did not have an additional £1500 free on their credit card and the company refuses to use any other card. The credit card which was tried initially to check whether there was a limit had £95 blocked off from it in any event without any explanation. After renting the car, the initial car would not lock and had to be replaced midway through the initial journey. We found another easirent where the car was then exchanged but was European and so did not have any mph gauge (only kmph and a paper showing the conversion taped to the steering wheel). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTIN - 16 February 2019
" Spoilt by the Avis component! "
" Checking in with Avis I had to wait 40 minutes as there was only one agent manning the desk. Very poor! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICAH - 16 February 2019
" ? "
" extremely efficient customer service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LOUISE - 14 February 2019
" Horrible experience, I had to ring autoeurope to help me on pick up. The person I spoke to was great and managed to sort out the issue but without him I would have been stranded after flying from NZ with no car and totally no care from interent. They were only interested in making more money and their staff were rude and had no communication skills. Worst experience ever. I use a rental car in uk every 6 months and never experienced such awful company. "
" I found Interent horrendous to deal with, unhelpful abrupt and totally unpleasant. I would never recommend them. The staff are uncaring with zero customer service skills. No credit to your company at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PATRICK - 14 February 2019
" We rent 2-3 cars per month from Auto Europe and are happy with the service and prices we receive. "
" Excellent brief rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELANIE - 13 February 2019
" No complaints will definitely use auto Europe again "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 13 February 2019
" AutoEurope always give the best prices and deals, and the opportunity to amend your booking up to 48 prior to pick up FOC is really useful. "
" Pick-up and drop off of vehicle was very quick and no issues. Would be good to have a (large enough) covered, well lit area where car can be properly inspected before driving away, as we collected at 22:00 and the car was wet so very difficult to inspect under those conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 13 February 2019
" See 3. "
" I was offered a rate to move to a premium card and told it had GPS which I was interested and so booked it. however, when in the car the GPS was not workings as "no software". "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KATHRYN - 12 February 2019
" As above u stole money from me under false information I paid u for insurance and then also had to pay the car company as well I had sent an email requesting a refund but u refused have not recommended u to anyone and will continue to tell people not to use your service "
" They were great your service was not U lied in your documentation I had to pay double insurance as they would not accept the one I had paid to u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHUN HUNG STEPHEN - 10 February 2019
" Car is dirty, inside too Not full tank fuel on pick up Then I get blame smoking in the car on drop off which I never "
" They will always have a way to charge u more, we end up paying 3 times extra "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAUL - 08 February 2019
" Easy & practical "
" Everything was great other than the car smelt of cigarettes inside. We were worried when they said they would hold onto the deposit for up to a month, however everything was cleared and dealt with in less than a week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANDREW - 06 February 2019
" Always a positive experience with Autoeurope, especially the prices and the additional cover which is cheaper than the Rental companies. "
" All as above except when calling easirent to arrange pick up from terminal 5 you are advised by the automated service to go to bus stand 22 and 23 when in fact it is stand 18. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SONIA - 05 February 2019
" Plain sailing from start to finish "
" Great company. Hassle free. definitely use again and would strongly recommend . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TYRONE - 04 February 2019
" Dismissive "
" I cancelled the hire and Was informed that I would get a refund which I still haven't received. The reason for cancellation is the high price of the deposit. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 03 February 2019
" I was disappointed that I was expected to make my way to the South terminal as I had arrived at the North terminal. Surely they can pick up at both terminals. "
" I was told there was " no reported " damage on the car as it was 6pm it was not possible for me to check the car properly. Using my phone torch I could clearly see 2 alloy wheels were damaged, in my opinion it was old damage. This was added to my paperwork and in all fairness the man said check in the daylight and telephone any other damage. Next morning I saw a long scuff mark on N/S wheel arch. This was duly added by the lady who answered the phone so there was no problem. The point is of course that the rental company should have recorded this damage and not tell me there is no recorded damage. Also the car was not full of petrol but was 2 notches from full, unfortunately I did not realise this until I filled it up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 03 February 2019
" See above comments about "experience with National". I spoke to AutoEurope by telephone on 11 January. The person to whom I spoke was courteous and attentive, and said she would "raise a claims enquiry" with National, and get back to me during the week beginning 14 January. 3 weeks later I have heard nothing. I am aggrieved that despite the loaning to me of a faulty vehicle I have not been offered a refund on the period of the rental that I did not use. In view of AutoEurope not getting back to me on this question I am not at present inclined to recommend AutoEurope to anyone. I am more inclined to advise friends NOT to use this company when hiring cars. I do however hope I shall still hear from the company with a response to the issue I have raised. "
" The car I was rented by National was a Renault Kadja - in most respects fine, but it had a defective alarm, which went off without reason on many random occasions. This included several instances in the middle of the night. These night time occurrences naturally annoyed my neighbours, from whom I received complaints. As I could not trace the problem, and had learned from consumer comments online that the Renault Kadja is known to have alarm problems, I decided to cut short my rental period, because I feared that even if I obtained a replacement car, my neighbours would not notice it was different and possibly damage it in some way. I therefore agreed with National to return the car to their Beckenham branch on 7 January, which was 6 days before the originally agreed dropoff date of 13 January. National told me they could not offer a direct refund for the period of rental not used: they said I would need to discuss it with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MUHDSER - 31 January 2019
" Bad experience because of avis customer service "
" Worst customer service experience of my life, I wouldn't recommend avis too my worst enemy!! And will never go too avis or let any of my friends use avis!! Worst rental company ever!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ELIZABETH - 31 January 2019
" Fir the same reasons as A/a..car instead if being 194 pounds became 476 with insurance "
" Counter staff were helpful but the insurance was ridiculously expensive and were told not to use 3rd party marketeers..not fair as avis vouchers were sold through auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HOWELL - 31 January 2019
" excellent pick-up and drop experience. no quibble as to supplying a much larger vehicle than we had booked as they did not have the smaller size. lovely car. No quibble re damage before our hire or about fuel level on return. "
" excellent pick up in bad weather. Manager recognised car could not be properly examined covered in hard frost and they still picked up an area that looked odd and we followed up later that when we saw it frost free with photos confirming their suspicions of damage before our hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 30 January 2019
" The overall experience was hassle free and will continue to get my support "
" Fast quick efficient service I will always use when around the gatwick airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 30 January 2019
" Worked fine, took add insurance from AE, but will have invalidated this as wife ended up as only driver on booking. So the extra expense was wasted, but noone's fault except ours "
" Very good, through no fault of theirs or yours Geoff was unable to drive. Booking quickly switched to me ( wife) for a fee of £35. Best we could hope for, all else went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 29 January 2019
" Could be better "
" Just given the keys to the car. No explanation on controls or anything else. Bit of a wait to pick up the car. Dropping the car off was quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHN - 28 January 2019
" Booking a car was straightforward and very reasonable but as explained earlier Green Motion was far from helpful. I did not collect a car from you and therefore did not return one to you, did not receive a refund and as this ruined our plans for Christmas would definitely say I was totally dissatisfied with the service. "
" I was dissatisfied with your service because we were unable to get to the pick up point in time due to the fact our plane had been diverted to Heathrow instead of Gatwick ( airport had been closed because of drones) Knowing this I rang to advise you of the fact and to ask if I could pick the car up the following morning. I was told this was not possible (not very helpful, considering I had already paid for the hire and theoretically I was only asking to park it overnight at your premises instead of at my daughters house) I was then told that I would receive a full refund. This did not happen and Amex had to step in to recover the cash. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 28 January 2019
" Nothing to add "
" This is the review I left on Trustpilot Last week, I collected a vehicle I had booked at Stansted airport. I advised the agent that I needed to return the vehicle earlier than expected to be informed that if this was to be before 6am, then I would have to take full insurance at a cost of GBP156 for 4 days! I hire cars regularly and have never come across such a blatant price gouging policy. Furthermore, the original car they were going to provide was not ready and so I was offered an alternate vehicle to avoid waiting. This vehicle was so low on fuel that a warning came up that there was not enough fuel to proceed! The vehicle was also not clean inside and had exterior damage. I regret that I shall not be using Green Motion again, at Stansted or elsewhere, and would caution others to beware if they want to avoid blatant price gouging. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by NIGEL - 28 January 2019
" All went well. "
" No issues, all went well. The car was clean and drove as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HASLAN - 27 January 2019
" i could say its a wonderful experiance "
" Fist time and its really good service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by A. - 27 January 2019
" PLEASED OVERALL "
" QUITE PLEASED!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAM - 26 January 2019
" Cheap, quick and efficient! "
" Great Staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWARD - 26 January 2019
" Car was in excellent condition and easy to drive "
" Very happy with the reception and the hand over of the car - lady very helpful and obliging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 26 January 2019
" Great site, great prices, easy to use. "
" Used Interrent for the last 3 years and have generally been satisfied with the service and the prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEZIA - 26 January 2019
" Great car, clean and easy to drive! "
" Staff was friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 25 January 2019
" Easy and Efficient "
" Excellent service, just need to quicken up the check-in was about 6th in queue and took +30mins otherwise car was great, new, and no problems at check back. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERYL - 24 January 2019
" We booked through you so card to comment on no face to face interaction. "
" Fast, efficient and friendly. Also very helpful with a couple of questions I had, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 24 January 2019
" Would deffinately use them again "
" I was very satisfied with every thing.......found the staff very helpfull and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 22 January 2019
" Very good experience. "
" Great staff, excellent prices, very nice cars. John Mundy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZEBUNNISA - 21 January 2019
" All the Team members at Green Motion Heathrow Airport are friendly and helpful, I have always received high standard of service. "
" I have received excellent service from the Team at Green Motion Heathrow Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 21 January 2019
" Very stressful due to the lost time sorting out and having to pay 3 times the rental cost in extra forced insurance. "
" For a car hire which should have cost £55 I was made to pay an extra £130 insurance premium just because I didn't have a copy of a utility bill for my address with me! This hasn't happened with Hertz or Europcar and seems like a scam to earn more money. Not at all happy! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 20 January 2019
" I will never use Green Motion again "
" They used the 'small print' to insist that I took out over £100 of additional insurance. They argued that because I did not have two proof of address that I was a risk and therefore they would not let me have a car without taking their insurance. I had passport, driving licence (and the noticed of penalties), bank statement but they wanted a utility bill. They would not let me have a car without the extra insurance. Their offices are a 10 min drive from the airport. The sale was also very pressured...he kept saying it was only an extra £12 and I could leave straight away...what I did not notice until I paid the bill was that it was £12 plus VAT extra per day! Tne insurance was nit even that good...there was still a £400 excess which I was told was the minimum charge for any damage whatsoever.On returning the vehicle I got the impression that the guy was looking for any minor blemish...looking at the surface from all angles to show any problems up in the light....on pick up no such detailed check was done. OK I did not have everything on me that was in the small print....but these are the first company that have ever demanded two prood of address. Either put this requirement clearly on the front page or remove this comonay form your list. I eventually paid over £150 for the renatl when I was exoecting £50. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SALLY - 20 January 2019
" Excellent customer service. Great price. Good communication. "
" Excellent customer service. Great car. Only tip: Shuttle bus is free but when you go from airport to car hire but there are no details showing its free and I paid. Apparently I should have told driver I was going to green motion to travel free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLOTTE - 19 January 2019
" As above "
" Interrent were fine but I think it should be more clear on the website that the insurance policy taken out with AutoEurope and not with the rental company, so I was talked into purchasing further cover at check in. Also, Interrent should have a key drop off box. I was there at 8.30am (should open 8am) but due to an accident and traffic conditions, I assume the staff member did not arrive on time "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 19 January 2019
" This time OK "
" This time had a quick check in ! Last time i used :Inter Rental/Had to wait over 30 mins before getting the hire car ! Had booked and paided but had 2 people in front;One had a booking ;but lost details so had to start new booking ! Surely his details would of been on file? The second had booked but the only staff member needed help to speed the waiting customers through!Would need an extra float! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 19 January 2019
" See above. And if I do recommend, I would WARN them of the credit block. "
" The car was fine; the sat nav however, could not find your address. I tried Arlington, Hayes, Hounslow...nothing gave me New Road. After an hour of driving around I found a cabby who looked it up on his smart phone. Also, when I booked, though the daily mileage allowance, the overage fee, the bit about filling the tank, and the rate was discussed, NOTHING was mentioned about a Block on my credit card. Yes, it was on my contract, in REALLY small print. This is major, as not everyone has 900 pounds sitting unused on their CREDIT card. The only way I was ablt to pick up the car was to pay an extra 170 pounds, using my debit card, and that dropped the Block amount to 300 pounds. I almost had to walk away without my rental vehicle; and at that had to spend an sum I'd not budgeted for. I'm retired and on a fixed income. Financially the trip was a stretch, and so to have this thrown at me last minute was unsettling. My suggestion is that you mention this to all renters, or at least put it in red on the contract. Especially for Americans, as I can rent a mid-size car here (it would be a saloon there), for the same 21 days, with UNLIMITED mileage, no block on my credit card, for about 200 pounds - 500 pounds LESS than I paid for your rental. So, your prices are a shock to us to begin with, and then to have that deposit thing thrown at us...Not good. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 19 January 2019
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUHAMMED - 18 January 2019
" I HAD BBOKED A CAR ONLINE BEFORE LEAVING HOME, MY CREDIT CARD SOWED PAYMENT WAS DONE AND I WAS SENT A CONFIRMATION. BUT WHEN I GOT TO LONDON HEATHROW ON CHRISTMAS DAY, MY CAR WAS CANCELLED AND AN EMAIL WAS APPARENTLY SENT WHICH I HAD NOT GOT BY THE TIME I LEFT HOME, I WAS STRANDED AND HAD TO GET A TAXI TO TAKE ME TO MANCHESTER "
" I HAD BBOKED A CAR ONLINE BEFORE LEAVING HOME, MY CREDIT CARD SOWED PAYMENT WAS DONE AND I WAS SENT A CONFIRMATION. BUT WHEN I GOT TO LONDON HEATHROW ON CHRISTMAS DAY, MY CAR WAS CANCELLED AND AN EMAIL WAS APPARENTLY SENT WHICH I HAD NOT GOT BY THE TIME I LEFT HOME, I WAS STRANDED AND HAD TO GET A TAXI TO TAKE ME TO MANCHESTER AS THERE WAS NO CAR HIRE PLACES OPEN AND NO HELP WAS AFFORDED BY YOUR COMPANY TO RESOLVE THE ISSUE. THIS COST WAS NOT BUDGETED FOR ME CAUSING ME FINANCIAL STRAIN IN U.K, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SU YIN - 18 January 2019
" Booking was easy, ranges of car and rental providers are good. The excess coverage insurance is fairly wide and at a very reasonable price. Keep up the good work! "
" I booked a compact car online. On arrival, the counter staff, Mr. Raj, suggested that the 3 big luggage my family of 3 were bringing could not fit in. He gave me options and allow me to assess the various cars. On offering an upgrade for a very reasonable price, he even went the extra mile to look for one that is most economical, fuel wise for us. The upgraded car came with built in GPS and a brand new car with only 1,000+ miles mileage! There was absolutely no pressure from the staff, on the contrary, very professional with a human touch. The drop off experience was amazingly smooth and fast. Double thumb-ups! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VANESSA - 18 January 2019
" I was very frustrated when I pick the car up to find that there was a $1000 excess on the insurance and to buy the extra insurance it was going to cost more than the cost of renting the car. I remember when I booked I could have taken a cheaper option however took the option that was a bit more expensive as I understood there was insurance provided and only a $200 excess. I did not print that screen out and could not refer back to what I had agreed to when booking online. I believe you could make you site a LOT clearer on the insurance sitation. "
" The gentleman that was there when I picked the car up was very clear and we trying to be as helpful as possible "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 18 January 2019
" Counter staff are friendly. Both times I have used Green Motion I have been kept waiting at the counter for quite some time. One service agent goes off to lunch once another comes back. Please help the customers get there cars so they can get going before taking your breaks! "
" Counter staff are friendly. Both times I have used Green Motion I have been kept waiting at the counter for quite some time. One service agent goes off to lunch once another comes back. Please help the customers get there cars so they can get going before taking your breaks! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAY - 17 January 2019
" I've continued to have a very good experience with autoeurope "
" Had to mention issues with the car that were not reported. It's not a criticism as such, as it's good practice to do this to avoid extra charges by previous customer etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JANE - 17 January 2019
" No problems at all "
" Very pleasant to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 17 January 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEX - 17 January 2019
" None "
" Great value place to hire a car. Don't forget to get a license check code, this isn't on the website but they will charge you if you don't have it! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TERENCE - 16 January 2019
" no iossues on my return "
" great experience but remember to have your passport no other document accepted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN RICHARD - 15 January 2019
" I have never hired from Auto Europe before, i will try but as long as Easirent is not proposed "
" When I returned the car I was accused of smoking in the car which I denied, more staff arrived which was very intimidating to say the least, a very small sticker was shown in the car for 350 pound fine which after a long time was severely pressured top pay the 350 pounds, there where 3 others returning cars who also had issues with the manner that they were dealt with by the staff and walked away disturbed, the car on collection was empty of fuel and I was advised there is a petrol station around the corner basically get on with it "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TIM - 15 January 2019
" TO AUTO-EUROPE: Your email confirmation of the booking clearly outlined what I needed to bring. This was the exact statement in your email: "Tips for a Smooth Car Hire Experience - You will need the following documents to pick up the car: a driving licence, passport, voucher and credit card. All the documents must be in the name of the main driver." It was ALL BUT a smooth car hire experience. I lost hours, had to pay extra and am dealing with admin weeks after the hire. I'd appreciate a gesture of goodwill from your end too as that email communication is NOT what's needed to pick up a car at your partner (green motion). "
" This is the complaint I sent to GREEN MOTION (they have now offered a partial refund): A RECOUNT OF THE INCIDENT: On Saturday the 22nd of December 2018, I went to pick-up my rental car at the Edgeware Road Green Motion location. The Auto Europe email instructed to bring the following: credit card, driving licence, passport & voucher. I showed all these documents on arrival, but the representative told me I can't get the car as I didn't bring two proofs of address, and that the only way to get the car (in the absence of these proofs of address) was to get FULL Green Motion insurance at GBP 256 for the rental period. I showed him the above email from Auto Europe and he said that it wasn't correct. I asked him to show me where it stated that I needed proof of address. He then pointed me to the fine print buried on Page 3 of the Auto Europe Voucher, which stated the following: "forms of proof of address must be hard copy (printed)". I told him I'm on Paperless Billing for all my utilities and logged-in to Thames Water (Water bill) to show this. I offered to go to a print shop nearby to print the two statements required. He refused and said the statements needed to be POSTED to me. This is NOT what the above requirement states. It says it must be a "hard copy (paper)," NOT that it needs to be posted. I asked how they would know if I would leave and print it myself and come back. They said they wouldn't accept it because they now knew I would do that. I asked how we could get passed this so I could take the car and get my family on our way to our Christmas destination. A colleague showed up and mentioned they only way was to pay PARTIAL insurance at GBP 208 for the rental period. This PARTIAL option was different than the initial "only" option to pay the "FULL" coverage, so it was clear to me there was no set "rule" for this but just a way for Green Motion to squeeze more money out of their customers. I also told them I already had purchased Auto Europe insurance, but they said that's not accepted in this case. I asked to speak to a manager to get this resolved. From that moment onwards, I dealt with Liton Shah. I told him the above story and asked for a resolution. He was very unprofessional and unpleasant to deal with, and not willing to help find a resolution. I even offered to log-in to ALL my online portals in front of him (Banking, Council tax, Scottish Power etc.) to show my address on there. He refused and said I could have created fake log-ins for all of them. At that stage I was already in there for 90 minutes and I needed to get on my way so I opted to pay the GBP 208 and dispute it later. He then didn't let me pay and accused me of not agreeing with the Ts&Cs and threatened to cancel the reservation instead. This was just absurd, I'm a customer, why am I not treated like one? He forced me to call Auto Europe and get them to tell him I agreed on the Ts&Cs. To be able to get the car and be on my way, I had no other option. After completing this I paid the forced insurance and 2 hours after walking in I could finally start my Christmas vacation. Overall, this was a very unpleasant experience and I was robbed of hundreds of pounds by being forced to buy insurance with no basis in their Ts&Cs that only require a "hard copy (paper)," NOT a posted copy. ------------------------- "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LORETTA - 15 January 2019
" Completely satisfied "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 15 January 2019
" A Credit Card is required to hire the car. This is not clear enough when booking. Exorbitant fees for debit card users. Also note that the pickup location was completely wrong on the voucher. Only after 3 phone calls could I figure out what had happened. "
" A Credit Card is required to hire the car. This is not clear enough when booking. Exorbitant fees for debit card users. Also note that the pickup location was completely wrong on the voucher. Only after 3 phone calls could I figure out what had happened. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROY - 14 January 2019
" Auto Europe was easy and good however we took out the accident collision waiver with auto europe and keddy told us this wasn't good enough and tried to sell us their waiver which would have been more expensive than the rental. "
" We had a rental immediately proceeding this one. My wife was flying out a few days before and I took out a rental literally at the same time as the proceeding one ended. I asked if we could drop the car off the evening before and take the new rental at the same time (a little earlier than booked) and the representative was very difficult and was not helpful at all. We are still waiting for the return of our deposit. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 14 January 2019
" The collection and drop-off was all very simple and quick "
" Very efficient and helpful staff at Gatwick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MILON - 14 January 2019
" Booking was easy. I would review Easirent not so favourable and to warn people to watch out as they will look fir the smallest of scratches etc and charge you including £75 admin fee. "
" 1. The drop off address in the voucher was incorrect (would not come up on google map). I had to ring the number on the voucher to get the correct address. 2. There was only 1 person at the counter looking after both pick up and drop off and there was a queue of 5 families there waiting when I arrived. This took time and then had to wait 25 mins before the transfer to the airport. In the time I was queuing, there was no transfer, so I think in an hour there was only one transfer. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 13 January 2019
" Apart from Green Motion, everything was fine. "
" The day we arrived from Spain was on the last day of the Drone problems. As a result (and through no fault of ours) we arrived 20 mins after the 2 hour cutoff. 10 mins of this was waiting for the Green Motion shuttle to collect us and take us to their offsite depot. When we arrived at the office, we were told that the car we had booked was no longer available, but they could upgrade us at extra cost, we had no choice. No sympathy about the drone problems and I think they just saw it as an opportunity to claw more money off us. In my opinion, the booked car was still onsite and there was no evidence of people queuing for cars and guess that the car we had booked was probably still onsite! We were also told that the replacement car was a hybrid and we would save money on fuel....it was NOT a hybrid, so another excuse. I had texted from Spain before our flight to say we were likely to be delayed because of the drone problems, but this obviously meant nothing. Green Motion would NOT be my first choice in the future. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TOBY - 13 January 2019
" Very bad experience. InterRent wouldn't release the rental car without demanding a further payment of GBP 160. Apparently the "terms" had changed AFTER i had booked and paid with AutoEurope. Called AutoEurope and received no help. Very disappointed and will not be using either company again unfortunately. "
" Very bad experience. InterRent wouldn't release the rental car without demanding a further payment of GBP 160. Apparently the "terms" had changed AFTER i had booked and paid with AutoEurope. Called AutoEurope and received no help. Very disappointed and will not be using either company again unfortunately. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by CARLO - 13 January 2019
" I have been charged a total of 87.23£ instead of 37.50£ (one way fee) and I don't know why. Tank was full and no damage on car. "
" I have been charged a total of 87.23£ instead of 37.50£ (one way fee) and I don't know why. Tank was full and no damage on car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 13 January 2019
" See above "
" Left my daughter's camera in the car and phoned 1 hour later - still no sign of it. Very disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 13 January 2019
" Good experience "
" I know the staff are just doing their job, but Green Motion's terms and conditions expect you to jump through a number of hoops to get a car rental (we were told this is due to the insurance). They require two proofs of address that have been posted to your address in the last 3 months. A. They don't make this clear enough beforehand and B. In the paperless world we're in, this is becoming a harder requirement to achieve. In the end we had to go to our bank to sign and stamp a statement (luckily our bank was open on a Saturday but this isn't always the case). Dated requirements from a dated company. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HEATON - 13 January 2019
" Not every one has a credit card, should have a better option if you only have a debit card "
" Not every one has a credit card, should have a better option if you only have a debit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIE - 12 January 2019
" The whole process was so simple, from booking online to picking up the car and handing it back. The customer service was also excellent. "
" The whole process was so simple, from booking online to picking up the car and handing it back. The customer service was also excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LARAINE - 11 January 2019
" I feel the staff member who dealt with me was dishonest and took advantage of me. "
" When I picked up the car, the office individual talked me into a different car. They stated the car was $25 a day - they did not mention that this was on top of the charge of the original car. When the invoice was produced, I saw $25 a day. I asked if the original charge would be credited and was told yes. But it wasn't, when I returned the car and asked, I was told the second invoice was on top of the original charges (the invoice did not say that) so I paid twice and feel that the staff was dishonest with me. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANDREW - 11 January 2019
" Nothing extra "
" Good options for price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 11 January 2019
" I was surprised and disappointed that my wife and I were charged five pounds each way for the bus service. That added 20 pounds to the cost of the rental, and this information wasn't clear on the price comparison site. It might have made an alternative provider cheaper. It would be good if price comparison sites like yours could factor this in. Europcar, Sixt etc at Heathrow use their own complimentary buses. Easirent there's a free hotel bus. Will avoid Green Motion in future unless it is 20 pounds cheaper than the next cheapest option. "
" I was surprised and disappointed that my wife and I were charged five pounds each way for the bus service. That added 20 pounds to the cost of the rental, and this information wasn't clear on the price comparison site. It might have made an alternative provider cheaper. It would be good if price comparison sites could factor this in. Europcar, Sixt etc at Heathrow use their own complimentary buses. Easirent there's a free hotel bus. Will avoid Green Motion in future unless it is 20 pounds cheaper than the next cheapest option. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLAKUNLE - 11 January 2019
" The car performance wasn't what I expected at all. "
" The desk staff that received me on my arrival on the 27th December 2018 was great, he did explain the situation and and general policy and procedures. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EMMA - 11 January 2019
" I think Auto Europe are great and my experience with easirent on previous rentals has been easy and efficient. I shall never use interrent again. There were 3 other people queuing up for cars and they all experienced the same problem and we were left with no alternative except to pay up. "
" When I arrived to pick up the car I was not allowed to hire the car unless I paid their full insurance of £70 so my nice cheap car hire turned into an expensive experience and there was no explanation. I was not impressed "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARA - 10 January 2019
" great procedure "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 10 January 2019
" Excellent "
" Very understanding and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIUSEPPE - 10 January 2019
" Not happy because I had to pay an extra £160 for insurance when I was told I was "fully covered" after applying online. "
" Why did I have to pay £160 extra insurance cover when I was initially told I was fully insured "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZEBUNNISA - 10 January 2019
" I have had no problems with Team at Heathrow and have recommended Green Motion to friends and family. "
" Have always received excellent service from the Team at Heathrow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GUY - 10 January 2019
" Great experience "
" Very happy with autoeurope. Affordable prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUJAID - 10 January 2019
" No more green motion "
" Car was dirty inside out, even though ivwas told car is inn the wash at collection. Car had so much damage looked like s personal car "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LONDON, GB - Reviewed by GWON YAU - 10 January 2019
" No problems. Good relative rate. Would use again. "
" Smooth rental experience. Changed vehicle due to luggage size and was handled efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LETICIA - 10 January 2019
" Pick up and drop off very quick "
" Friendly staff, car in excellent conditions, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 09 January 2019
" Would have also liked the opportunity to buy a full tank of gas too, as opposed to filling up nearby. "
" Great counter staff at Gatwick. However I had issues with the seat, but there was nobody to help. Also, I wasn't told how much the additional insurance would be, so quite surprised by the extra cost. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MRS - 09 January 2019
" I have nothing against Auto Europe in principal...... i "
" I was given a car without a luggage tray. I picked it up at night, car has tinted windows. I advised by e-mail. No offer to rectify anomaly. On returning car, it was a case of 'the emperor with no clothes on'. A staff member who told me he was from Rumania pointed to the passenger side of car below the windows & said it was full of scratches. I can assure you that car was certainly not scratched. It was quite dusty & I told him to clean it cos I thought he was being facetious. After cleaning it, the pristine condition of car was obvious. He stood there staring. Eventually he said he had to check his computer. I asked him to call the police. Whilst he was away I made a video of whole car. He returned with a clipboard & said the car was ok & I should just sign. I saw he had marked the damage box with an X. Long story short, I told him I could not sign the false declaration. I also told him That had I damaged the car or had it been damaged in my contracted period, I had no problem whatsoever in taking responsibility. He said he would speak to his firm .... another man appeared after about 10 mins &!told me the shuttle was ready to take me to airport. My conclusion: this is an absolute disgrace. I don't know who or what this man represents in this firm but if this happened to me, it must be happening with others of your clientele too. I would be only too happy to assist in exposing such a practice. I might add too for the record: You advertise that cancel & amendments are free up to 48 hrs before contract day. Not so with this firm..... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARK - 09 January 2019
" This car rental was sublime. Walked out of terminal 2 Heathrow straight onto a minibus with friendly driver 10 mins later at Enterprise 10 mins after that on the road in my rental car. Super, couldn't have been easier. Thank you "
" This car rental was sublime. Walked out of terminal 2 Heathrow straight onto a minibus with friendly driver 10 mins later at Enterprise 10 mins after that on the road in my rental car. Super, couldn't have been easier. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUBBARAO - 09 January 2019
" Worst experience "
" Bad bad bad bad experience... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DEBBIE - 09 January 2019
" No problems at all, if price is good AE are fine "
" Absolutely no problems whatsoever. Even though our flight was late in the evening the office was open and the guy was very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOE - 09 January 2019
" No "
" I will never again book with Green Motion. They are fraudsters "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMED - 09 January 2019
" Nice,Smooth and easy transaction "
" Only Thing i am not happy with is one Guy called Patel is not at the relevant level of good customer service,he asked me To show him my phone,wich is unusuel act,he kept it behind the desk, and kept talking to me to make me forget the phone.in fact i forgot it,and Got the car i ve drove off,after while i was looking for the phone,could'nt find it.wich i was forced To do u-turn and come back To him.he just say sory. I felt very frusturating and disgracefull. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 08 January 2019
" Comparison site gave me a much better deal than the hire car tied to an airline "
" Overall pretty good. Bit irritating to be given the insurance hard sell outside, after paperwork had been done inside, but otherwise good value, trouble-free hire. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JILL - 08 January 2019
" As above. "
" I cannot actually fault the service. The reason I only put 9 for the car is that a rear seat belt was out of order but this was made clear to me at pick up and was not a problem as I would not have needed it. Also I know I only chose a basic model but I guess in today's market it would be nice to have sat navigation as standard. If hiring a car it usually means you may be going to unfamiliar areas. I could use my phone but would save on data costs. However only being picky and overall v.pleased. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROSE - 08 January 2019
" Very rude and unprofessional "
" I found the young lady on the desk extremely rude and unprofessional. If it was not for the manger who calmed things down I would have taken the matter further. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZUBAIR - 08 January 2019
" Never use auto europe "
" Absolutely rubbish service. Not proper instructions were provided. Upon call I was transferred the call which no one answered. I will never use your service and will publicity on twitter where I got 1000 people following of your rubbish sevice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 08 January 2019
" Used you for a number of years, always been great service. Thanks AE "
" First time for me using Sixt, very pleased with the car, service especially when I had a tire problem, called up and tire replaced same day, brilliant!! Thank you Sixt!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CATRINA - 08 January 2019
" The wait for the bus is long and a deterrent for using easirent. "
" The ground staff were efficient and friendly. However drop-off was slow as there were several people and not enough staff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 07 January 2019
" Auto Europe should have a right to reply against Hertz when they are blamed for accepting bookings on cars that are apparently unavailable. "
" When I went to collect the car they didn't have any Nissan Qashqai's that I'd specifically requested. They blamed Auto Europe and said if I'd made the booking direct with Hertz then they wouldn't have offered a Nissan QQ in the first place. They then tried to give me a much smaller Renault car as it was "the only option". Only after I insisted on something equivalent to the mini-SUV that I'd paid a premium for did the "find" a Vauxhall Mokka2 that I reluctantly accepted, despite it being significantly smaller than the QQ. Given that I drove nearly 1000 miles in the 2 weeks I had the car (often on country roads) the type of car I had was important, and the Vauxhall was disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANGELA - 07 January 2019
" Overall an excellent experience "
" On the two occasions in which I hired a vehicle from you I have been incredibly impressed by the staff who assisted me and the efficiency of the service you provide from the collection service form the airport terminal to the dropping off. However, I have downgraded the overall value down to a 6 because of the 50% increase in prices over the Christmas period. In October I hired exactly the same car for a two week period for just under GBP 400 whereas in the week before Christmas the same car for only 8 days cost closer to GBP 700! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALASTAIR - 07 January 2019
" All around positive "
" Nice car with auto lane control and auto spacing mode in cruise control "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANDRA - 07 January 2019
" I will be sharing my unpleasant exprience with Herz car rental with all my friends and in the relevant social media pages. "
" I booked the car online, however when I went to collect the car, I had to pay an extra amount for the vehicle licence and tax. These are all hidden charges. Also the amount I paid for the fuel was very exaggerated. At the end of my trip, I filled the tank from empty. The amount I paid for this was much less that what I was charged for. I returned the car with a full tank however, your office was still closed and therefore I could not present the receipt of the fuel. Unfortunately, during the travelling, the receipt got lost and I cannot reclaim the amount for the fuel. I am therefore very displeased with all these charges. As a customer I have the right to know the exact amount I have to pay for the car rental at the time I book it and not at the time of pickup which would than be too late for the customer. At this time the customer has no other option. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE - 07 January 2019
" Terrible experience. Flight was delayed, bags lost which delayed me picking car up by which time it was cancelled. Wanted 900 quid Re-book! Absolute ripp off!!! "
" Terrible experience. Flight was delayed, bags lost which delayed me picking car up by which time it was cancelled. Wanted 900 quid Re-book! Absolute ripp off!!! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOSE - 07 January 2019
" everything went smoothly with no problems whatsoever "
" Car as described on website, few scratches and marks which we took photographs of, just to be on the safe side, but none where checked or mentioned on return of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 07 January 2019
" Not the greatest experience and would not recommend anyone to use your service. "
" Pressured into taking insurance. Person at the counter was not helpful at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELEANOR - 07 January 2019
" Na "
" The car was great but it's disappointing to have a car advertised to you and not recieve it. Also it is very annoying to be offered no assistance or advice from the counter for the need to buy additional insurance on top of the insurance already purchased through the third party- instead they just say nothing leaving serious doubt on what insurance you have "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSHUA - 07 January 2019
" Tried to charge me over £400 to add an additional 2 days which should have cost £40 very disappointed and wont be using auto europe again "
" Used green motion a lot. You get what you pay for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WILLIAM - 07 January 2019
" You can see my feedback in the above. I would very much appreciate a courtesy call from you to discuss my experience but I know these surveys are just processed by a machine so I do not expect to hear from you. I will be actively recommending that my friends and family do NOT use Auto Europe for car rental bookings. "
" My experience was appalling. The counter staff were extremely rude when I turned up at the counter. Thereafter they refused to accept what constitutes a hard copy of a bill for proof of address. When I left the counter to retrieve additional proof of address documents (my wife was bringing them from home) I returned 40 minutes later t the counter. The staff just said they had cancelled my order, without my authorisation, and it would cost £550 to rent a new smaller car. I received no notification of the cancellation and still have not. The staff were extremely rude and not willing to be reasonable. Needless to say we did not pay the additional fee and ended up having to get a train home on 23rd December at short notice at an additional cost of £185. This is on top of the £152 I had spend with your company in August for the car rental which they said I would not be entitled to as a refund. Needless to say I am absolutely shocked that a company can be so poor with their Customer Service but I have read the feedback online from other customers and it is all exclusively negative (a terrible google review score of 2.4). Unfortunately this reflects extremely badly on Auto Europe as I associate your company with Green Motion. Disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DEBORAH - 06 January 2019
" Please read above "
" I paid on internet with my joint account credit card we have 2 in my husband name and 1 in mine they are from the same account. I walked out the house with 2 cards in my husband name thinking I had one in my name and one in my husband name. But thought when I walked in easirent office no problem the same account but think again no a big problem. In the end it cost us over another hundred pounds to rent the car but he did want to charge us over 400pounds at first. I had to sign a form to say they can pass my information on if I got any fines to a third party. So why can u not sign a form if u use a joint account card or another person name that he would be liable for any costs . It is just a money making exercise. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LONDON, GB - Reviewed by LEE - 06 January 2019
" Excess insurance isn't worth buying at all, it doesn't cover anything the total cos doubled. I'll only book direct in the future too many hidden clauses with autoeurope. No recommendations from me extremely unhappy "
" Helpful in as much as telling us auto Europe excess insurance doesn't cover what we need and total cover only comes from green motion. Cost of car doubled would have been cheeped booking direct very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELLEN - 06 January 2019
" Auto Europe must better vet its rental companies. I am sure you have had other feedback. The voucher must clearly state the correct address. I rented the car based on where I could pick it up from, and didn't intend to be running around trying to find the actual place to collect the car. "
" I arrived at City Airport, as per the booking and voucher but found out that they are at Albert Dock, not City Airport. If you fly in there, they'll pick you up otherwise you have to lug your cases back onto the DLR, after calling them to find out where they are, and try to find them. There was no address given, even when I phoned: 'we're just a few hundred meters away'. The staff at City Airport reported a lot of problem with Green Motion claiming to be at the airport, and having had unhappy customers complain to the airport. I arrived to a queue and was given a buzzer, with no indication of how long the wait might be. The issuing of buzzers indicates that a long wait is normal. I waited outside, it was really cold and there was only a bench for the first 3-4 customers. When my buzzer went off I went inside the office (a portacabin) and witnessed a terrible row going on with two separate clients who were clearly dissatisfied. The agent was red in the face from shouting, and was gesturing aggressively towards the female clients. I was upset to witness this. The agent asked the client why she bothered booking with them too. I was asked to fill out a form, which I did and presented my documents. The agent asked for proof of address, which isn't on the voucher list but I offered electronic versions. As most of my bills are now email. He refused that and said bluntly that I couldn't have my car. I offered the DVLA number too, which vouches for my address against my driving licence. This as rejected. No solution was offered but I heard from other clients that he could have helped. I was too distraught, cold and a little bit frightened to be honest. I left, and got a train to my destination, but the holiday was ruined by this whole scenario. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SIMON - 06 January 2019
" Very efficient and competitively priced service "
" I was over-charged for upgrade based on discussions at check-in - only realised this after having paid Vehicle was overdue a service (by 3000km) Otherwise no issues "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ZOE - 06 January 2019
" After a 12 hour flight we arrived at easirent and it was a joke. The car wasn't what be ordered. Adding upgrade on a bigger car and then making us pay for extra insurance. We walked away from this company. They are not worth using a rental from. "
" After a 12 hour flight we arrived at easirent and it was a joke. The car wasn't what be ordered. Adding upgrade on a bigger car and then making us pay for extra insurance. We walked away from this company. They are not worth using a rental from. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by VISHAL - 06 January 2019
" Really good experience. Fairly new car provided... And in a good condition "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 06 January 2019
" Excellent service as always "
" Friendly staff, massive queue though. Really good service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by TIMOTHY - 06 January 2019
" see 3 "
" Everything worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAMIEN - 05 January 2019
" Awful. It is a scam. "
" It will be the last time I use your services. The place to take the car is far away from the airport, it is not really user-friendly with 2 kids, luggages and boosters. When we arrived to the easyrent office, they obliged us to pay extra fees (SUPER POM COVER 5-1 - £ 41.00 per day 205.00) that you never told before that. Moreover, I paid for a full insurance when I booked the car. Explainations were very confused. They told us that it is impossible to credit my debitcard for insurance, but it was possible for fuel. The car we booked wasn't there. The tank wasn't filled, and they asked me to take a picture of the car display to fill at the same level at the end of the rent period. I denied and they have taken half an hour to fill the tank. So we have lost time and money. The price increased more than 3x the price asked on the website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GIAN CARLO - 05 January 2019
" I will indeed reccomend to a friend to hiring from Auto Europe. "
" All went in accordance with a car hire contract supposed to be. Timing, the car and the in and out procedures. Having had in the past aq dreadful experience with a renowed car hire company I was a bit under control but all went well. I will definately hire again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEREMY - 05 January 2019
" All very smooth and professional. Will use for all my car hiring from now on. "
" Fantastic! Very quick, smooth and professional all round. Will definitely use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UMID - 05 January 2019
" no comments. "
" Insurance that was offered by AutoEurope I was told by GreenMotion wouldn't work with them, so I had to buy £18 a day insurance, which was almost twice the cost of the car rent price itself. This is the second time AutoEurope is presenting incorrect information. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHANNA - 05 January 2019
" Auto Europe needs to ensure that customers can check they meet the relevant security standards of the hire company before the customer gets to the counter. When I went to seek a refund I was told this would take three to six weeks. Unacceptable. "
" Could not redeem voucher from enterprise car hire on the basis their system could not link me to my address. They should have checked that before accepting the car hire. I had proof of address with me. Left stranded at Stansted on boxing day trying to find a car to hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KATHRYN - 05 January 2019
" The car was brilliant "
" The pick up took sooooo long. We were questioned about upgrading and doing extra when everything had been already done online We came expecting to pick up and go and instead we stood waiting going through the same process we did online. We were told about insurance but we had already bought. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NILAY - 05 January 2019
" I have called and also emailed Auto Europe about my experience , even though a car was paid for and not hired out to me and Budget had said the pre paid funds would be back in my account within 3 working days - its now been a week and Auto Europe have yet to pay me back - I am currently reviewing options on how make full expenses incurred because of the experience - if the payment I made is not returned back to me in the next 48 hours. "
" Terrible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BRIAN - 05 January 2019
" I would seriously consider not using Easirent as one of your suppliers! I expect to be compensated. "
" Was informed on Christmas Eve that Easirent had over-booked by 40 cars and that there was no car for me and as I had booked rhrough a third party I would have to contact Autoeurope. How can you not know this! I have already contacted Autoeurope about this issue and am in the process of making a claim! ( ref: 2018/12/24-15127400) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TIM - 05 January 2019
" As above. "
" Good. Brand new car. Clean. Excellent value. Polite staff. Free shuttle to and from airport. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BILL - 05 January 2019
" It was easy to book and at a great price "
" Nice car. The office is a little of the beaten track and they do not collect you from the airport ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 04 January 2019
" I believe that I was miss sold car excess insurance cover that I took out when booking the car rental with Auto Europe. I normally take out seperate insurance to cover the excess on the car hire insurance. In this case I beleived I was being sold this type of excess cover, which turned out to be worthless. I ended up with a extra bill of 227 pounds which I had to pay to Green Motion to get the cover I needed. Normally I pay 50 pounds for the whole year. I wouldn't recommend Auto Europe based on this experience. "
" Everything went very smoothly. They tried very hard to resolve our dissatisfaction caused by Auto Europe miss selling us excess insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DINESH - 04 January 2019
" I booked an intermediate SUV well in advance, upon reaching pickup was told car not available and that intermediate translates to small suv which was ofcourse not sufficient. I had to pay way accessive additional amount to get the car I needed and had booked. "
" Worst experience ever in terms of getting the car I booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 04 January 2019
" As above "
" Overall very good. Picked car up in dark and had to email Interrent with details of several small scratches and dents. Reasonable for a car that had done 23,000 miles, rather a lot for a rental car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MORAYO - 04 January 2019
" Very stressful experience. I got more value and better experience from dealing with Enterprise directly. "
" Conflicting information between Green Motion and Auto Europe, a lot of hidden charges that made it cheaper to deal with more established dealers "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RAJESH - 04 January 2019
" Excellent service and price for rentals "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYN - 04 January 2019
" Different to a previous rental with another company a few months earlier, this was an unlimited mileage rental which meant I did not need to keep checking our mileage daily. "
" On our second morning the car wouldn't start. My fault as I hadn't realised the clutch pedal had to be down for the engine to start. My fault I know as all my previous rentals hadn't needed to have this done. My complaint would be that no-one was there at the collection to explain basic things like this. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHABBIR - 04 January 2019
" Very positive "
" Easy process. Bit away from airports. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEILA - 04 January 2019
" please see above comment about airport terminal vs. shuttle. "
" Everything was very satisfactory as fas as Alamo is concerned. The only thing I would say is that when I booked via autoeurope one of my criteria was that I wanted the car available at the actual airport terminal (as opposed to taking a shuttle bus). This was not the case and although the shuttle service was very efficient this should be specified on your website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACK - 04 January 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 03 January 2019
" Auto Europe is an efficient aggregator that gets me to the cheapest car for my category easily "
" counter staff always hustling customers on insurance with threats - creates bad vibe and takes a lot of time "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GEORGE - 03 January 2019
" Value for the money "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 03 January 2019
" Auto Europe provide a good range of options and costs "
" There was an intermittent warning light and a request to change the oil showing. Both were reported back to InterRent STN "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PHILIPPE - 03 January 2019
" we had a new car which was a real treat, we have used AutoEurope for many years and are always very happy with the service provided "
" competitive price, easy collection, very good car with little mileage, nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOEL - 03 January 2019
" To say returning to England to spend Christmas with our family was meant to be a happy occasion this was nearly totally spoilt by our experience with Easirent and Auto Europe. At present we feel the treatment has been totally unfair towards us, all of the above happended without us being able to change a thing costing us valuable time and lots of money - The office closed early with no warning - They said Auto Europe didnt pass on flight details - They allocated our car to someone else even though we called at 6:00am as soon as the office opened - The only solution that Easirent offered was a £500 upgrade and blamed everything on Auto Europe "
" Due to a delay with our flight we landed into Stansted airport at 12:10am, we rang Easirent as soon as possible at 12:15am but they decided to close early that day (the voucher and booking confirmation said they would be open until 12.30am). After not being able to get our car we stayed at a local hotel (which cost us an extra £79) and called them immediately at 6am on 24th December. We were shocked and very upset to find that the car we had hired (Fiat 500) had been rented to someone else, even though the office had been closed between 12:15am and 6am! The employee at Easirent said the booking didnt have our flight details on so they werent able to check if there was a delay, however I had the voucher from Auto Europe with our flight details in my hand to prove I had provided this information. They said that Auto Europe did not pass this information on. This meant we then had to upgrade to a larger 7 seater car which cost us an horrendous £500 but as it was Christmas Eve we felt our consumer rights had been truely abused and there was no other option for us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - 03 January 2019
" Very helpful staff "
" Martin was exceptionally helpful when we collected our car at Gatwick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEFFRY - 03 January 2019
" A HORRIBLE EXPERIENCE AND NOT USING EITHER AGAIN!!!!!!!! "
" The car I prepaid for was NOT there. They tried to downgrade me and not give a discounted price. Then tried to upgrade me at 300 pounds a day...NOT happening. An absolutely HORRIBLE situation. Also charged twice by the third party group and Europcar. NOT HAPPY AT ALL!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by BRIAN - 02 January 2019
" As above "
" I would have liked a receipt to prove I had returned the car undamaged I have no kind of proof to show that I returned the car at all. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROXANE - 02 January 2019
" Great. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 02 January 2019
" Efficient way to compare vehicles across hire companies "
" Brand new vehicle and really helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOUGLAS - 02 January 2019
" Easirent are going to damage Auto Europe's reputation. I was lied to twice and am massively unhappy. "
" Took 50 mins to get picked up in the rain and was lied to for 50 mins. Phoned them to check about insurance prior to arrival and was lied to then also. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 02 January 2019
" satisfactory "
" Zero response by phone. Hard pushed up-sell, exorbitant charges for child seats, and lack of clear information on vehicles sizes. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NIYAZI - 02 January 2019
" horrible "
" horrible "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DOUGLAS - 02 January 2019
" Easy "
" Daily surcharge for zero excess higher than quoted by over 10 gbp. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD JOSEPH - 02 January 2019
" same as above generally unprofessional "
" pickup was very slow process car was not ready dirty inside and out "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by COLIN - 02 January 2019
" As I got a poor deal in the end I would avoid both Hertz and Auto Europe. "
" Charged £55 for minor scratch to one wheel which I consider to be a consequence of normal usage PLUS a further £35 as an admin charge. One customer who will never use Hertz again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 02 January 2019
" The only way that I would recommend Auto Europe is if they help me resolve this situation successfully. As for HERTZ, the staff at the counter were totally incapable of speaking to us. "
" Appalling. We arrived at 10.00am at the Hertz counter to be told simply that there were no cars at all. No explanation, no apology and no advice about what I could do. Apart from that I paid for a car months before that we never received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 01 January 2019
" Site works fine "
" Truly dreadful company. Their check in policy is different from what their website tells you, the staff are very rude, the car wasn't at all clean inside when we picked it up. AVOID "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ELIZABETH - 01 January 2019
" The only complaint I have is the abusive use of an exchange rate which Enterprise seems to choose on a whim (and what a surprise! The rate is never in the customers' favour) "
" Good car, good pick up service, pleasant staff. Drop off took slightly longer than necessary. And what I really disapprove of is the way they choose the exchange rate. We paid with a Spanish credit card, in Euros obviously. The retained amount was 231€. The returned amount was 219€ only five days later. Did the exchange rate really vary so much???? Not according to the Financial Times.... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TIBOR - 01 January 2019
" Everything was OK! "
" Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 01 January 2019
" Positive. Good new car with low mileage and good features. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 01 January 2019
" Yes lease reference above. I will do a official complain also soon "
" I have booked a suv for my holiday since I needed a suv. Herts did not have a suv to give me. Instead they gave me a B class, after a long wait about 1.5 hours. They were trying to convince me to pay additional £500 for a bigger car, but as I was very tired after a 12 hour flight, I just took what was available and left. It made my holiday stressful and overall we had to curtail certain activities we planned to do, and was very difficult to handle and load bags. Overall it was a terrible experience, as you book a certain class of a vehicle and they give almost the opposite of it, after a long wait, so that you are pushed to a wall. Not even a apology and make it sound like I have made a mistake. Never herts again in UK, specifically Heathrow. I would like a response to this and also a refund please. BTW I have always rented from auto Europe due to the service and value. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 01 January 2019
" Totally disgusted ,feeling totally ripped off for a car hire costing £400 "
" Disgusted after booking online and paying £203 online then to find out the car size offered was no good also having to pay extra £201 for insurance .the manager was disgusting smoker who's breathe was disgusting unprofessional. Total was over £400 for a mini countryman not suitable also no car which was booked in OCTOBER absolutely disgusted with charge and service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 01 January 2019
" good "
" interrent office contact number went straight to answer service - had to look up another number on line - would have been a big stuff up if I didtnt have internet access !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 31 December 2018
" As above given smaller car luggage had to o on back seats so we couldn't have passengers "
" Vehicle provided was not what we had paid for with no explanation , we returned the vehicle in Manchester and purchased train tickets as the vehicle was a 1 ltr car and was way too small for our needs ,staff member was not friendly once I advised we had third party insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 December 2018
" Excellent. "
" Very friendly service and very efficient especially considering the chaos caused in previous days by the drones. All staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANOUSKA - 31 December 2018
" See 3 "
" Pick up took about 30 minutes, quicker would be better but the associate was very friendly and helpful. Only reason for 9 rating was that windscreen wash fluid was out which made my travel a little dangerous "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SANDRA - 31 December 2018
" As stated, after 10 years + of using AutoEurope I felt 'out on a limb' when dealing with EuropeCar. I had no access to your helpline. Every time I called I was put on hold and after about 10 mins the line would just go dead. This is unacceptable and I can no longer trust that your insurance cover will protect me. I need a car for two months this coming summer and need to know I have the cover I paid for. "
" I am annoyed with AutoEurope as much as EuropeCar. When picking up the car, EuropeCar insisted I did not have the insurance cover I paid for with AutoEurope. This may have been a new ploy by them to oversell. However, after 3 attempts and 30 mins of trying to call your 'helpline' and being cut off every time, I ended up buying their insurance. I tried many more times that and the next day to contact AutoEurope to confirm my insurance, so i could cancel the EuropeCar payment, and could not get through. This means I cannot trust your coverage from now on. I have used your service for many years. I was appalled by the lack of customer service. I was not surprised by EuropeCar's predatory behavior - but I was surprised to discover that your helpline was no help at all. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by RICHARD - 31 December 2018
" Very good "
" Excellent, very happy with the easy drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROGER - 31 December 2018
" Web site was easy to use and prices were competitive. Information was quickly communicated. "
" Whilst the staff and pickup were good I regret that having booked a VW Polo I was presented with a Toyota Algo which is a much smaller car and could barely get our suitcase and two cabin bags in the car. Fortunately there were only two of us in the car When I complained they apologised but said they had no other cars. Regrettable having booked several weeks in advance. Whilst the counter staff were polite they were let down by the company, which I feel failed to honour their contract by suppling the appropriate vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LONDON, GB - Reviewed by PAUL - 31 December 2018
" Fantastic service and great prices. "
" Friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 31 December 2018
" Good, not as good as Enterprise, but good enough "
" Car was fine, though I have not yet received confirmation that the car was dropped off without any damage. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 31 December 2018
" All good "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDSAY - 30 December 2018
" See above. "
" Well . . . . staff at Gatwivk were ok. Nothing exciting, but nit too rude either. Having hired Europcar cars for over two decades, it always disappoints that when I ask if there is anything around as an upgrade ( or a more interesting car ) the ones they offer are not particularly any better, but the daily additional charge actually doubles my hire cost !! I want a really good offer ? Some charges were £60 PER DAY to upgrade to an ordinary car !! Over 6 days, a quite ridiculous offer ? This is not unusual. Loyal Customers are not really valued ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIA KATHLEEN - 30 December 2018
" awful experience terrible counter staff very unhelpful.. booked on line and did not get a hire car "
" the hire did not go ahead. They would not issue car because I had a visa card and no credit card. Also they wanted #1000 demage deposit. I paid for this but did not get a car. I am waiting for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RUPERT - 30 December 2018
" A good choice. "
" Very friendly staff at both pick-up and drop-off. The vehicle was clean inside, but the exterior would have benefited from a wash. However, overall I was very satisfied. I was also lucky enough to benefit from a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FRANCO - 29 December 2018
" As if you Cear "
" Let me down "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IAN - 29 December 2018
" No problems with the vehicle. I was happy with the upgrade although I did not want a diesel engine (I do not think hire car companies should have diesel engine cars in their fleets (due to the impact on the environment). "
" I was served by Aminah (Heathrow counter staff). She was helpful, friendly and super efficient! 10/10 "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 29 December 2018
" Could not rent the car due to conditions imposed that could not be anticipated or met. Very poor service and we were still charged for the service. We will contest this with Auto Europe and take legal steps if necessary. "
" Could not rent the car due to conditions imposed that could not be anticipated or met. Very poor service and we were still charged for the service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BARRY - 29 December 2018
" Took out the unlimited mileage option but did not need it as l did not exceed the allowed mileage . Do l get a refund as it was expensive? "
" Collection and drop off was swift , no hitches. Took out the unlimited mileage option but did not need it as l did not exceed the allowed mileage . Do l get a refund as it was expensive? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIANNA BINTI - 28 December 2018
" Good "
" Good and easy but the counter at the back so a bit hard to find then the phone no given is not helping at all waiting for 15min for transfer call till end no one answer the call. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANINDERJIT - 28 December 2018
" Very complicated with paperwork "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SIMON - 28 December 2018
" As noted "
" All seemed easy. Awaiting invoice from Keddy/Europcar to confirm no issues as there should be none as none raised at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSMIT - 28 December 2018
" Very straightforward and easy hire process. "
" Hire vehicle could have been cleaned before handing over to us, counter staff did seem to value customer's time not friendly or professional. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HOWEL - 28 December 2018
" no problem with auto Europe always used them and take out their excess insurance its worth it the problem with cheap car rentals off site is they really push their own excess insurance which is a lot more expensive but if you don't take it when you return the vehicle they really check for any marks and damages they tried to say there was a minor scratch on the vehicle which I denyed and they did not persue it any further be careful!!! "
" flight was delayed and they said their policy was after 3 hours to cancel booking they said I could call auto Europe to see if they could find me an alternative car or?.....this is the worst part ! they could upgrade me to another car which cost me an extra 45. euros I had no alternative than to pay this as I was stuck in the middle of no where as their office which is of site and by this time with a 3 hour delay the last thing I wanted to do was re book and go somewhere else they could have honoured me my original car will never use them again its not worth the hassel of going off airport "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAI FAT - 27 December 2018
" Customer service did provide a very Clear and thorough explanation to me. My rental car was nice and nearly new. Good experience. "
" Customer service did provide a very Clear and thorough explanation to me. My rental car was nice and nearly new. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 24 December 2018
" Had to pay twice for zero excess insurance. Counterstaff would not accept that I had already paid. "
" Very confusing relationship between Autoeurope, Keddy and Europe car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 24 December 2018
" Value for money. "
" The car was not very clean when I collected it, The frequency of the busses at Luton airport from the car drop off site to the terminals is not sufficient causing delays. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MUJAID - 23 December 2018
" Good site good prices "
" They are cheap but onbreturn they are like hyenas go over each panel including roof like they are looking for fingerprints "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 22 December 2018
" My trepidation on picking up the car turned to relief when I returned it unblemished. "
" Pressurized and intimidating at pick up to frighten customers into paying exhorbitant additional insurances. Also very costly handling fees in the event of any fault with the returned vehicle, no matter how small. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ALAN - 22 December 2018
" No problems ,so easy and the staff excellent.also the car in excellent condition,considering it was chucking it down with rain when I collected it. "
" First Class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GODELIEVE - 22 December 2018
" 1. The information that I received from Auto Europe does not match the requirements of Interrent. The list of paperwork that we need to produce on the spot is INCOMPLETE. Although when you start reading the small print some of it is mentioned, it is totally unacceptable and misleading that essential documents are not listed where people read them. You omit the requirement to get a code from DVLA and suddenly having two produce TWO proofs of address!! Your email AND SMALL PRINT refers to two proofs of ID which I gave, namely my passport and driving licence and was then still required to give proof of address. At least Interrent was willing to accept my address as shown on a bank statement I could retrieve online on the spot. THIS IS NOT GOOD ENOUGH. 2. The information I received from Auto Europe states that the deposit is returned or block on the credit card is removed as soon as the car has been returned, been checked and no deductions are to be made. I returned the car and know there are no deductions, but the credit card block has not been removed. That is not what your paperwork says... That is unacceptable. I have rented from other companies before and that block is removed immediately. "
" 1. The car I was given had not been cleaned and I was supposed to do a self check on a car that was covered in mud, the interior had not been cleaned. NOT ACCEPTABLE. I was assured by the person who was doing my check-in he had walked around the car three times..? The check-in paper showed only four scratches when the car was covered in scratches.. 2. The car had a computerised tyre pressure checking system. I returned with the car after having driven just 100m as the screen displayed the message 'check car tyre'.. I was told to ignore the message, although someone from Interrent reset the numbers. Throughout my three week rental period, this issue remained depending upon the weather and would not always show the same tyre, so I eventually took the car to KwikFit to check the tyres. Unfortunately, the company does not give us any paperwork to check what the car tyre pressure should measure... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SARAH - 22 December 2018
" Auto Europe were helpful during the above situation, and were able to secure me with another vehicle through Alamo, although the rice was way higher than my original booking. Please ensure I am fully refunded for the original booking "
" Arrived at Green Motion to collect my car, only to be told that the 2 credit cards I had with me were not able to be used. Stuck without a car and had to return to Gatwick to hire another car, nearly 4 times more expensive. I trust I will be refunded by Green Motion/Auto Europe for this fiasco "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PRAVINKUMARMR - 21 December 2018
" Ok "
" Satisfy "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SPYRIDON - 21 December 2018
" Auto europe is always reliable and has the best prices. Very helpful customer service "
" Although I have rented with this company before for more than 20 times they refused to give me a car this time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 21 December 2018
" Easy and hassle free "
" Attitude and return experience much better after recent adverse press criticism! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DEREK - 21 December 2018
" Even if you are busy, when handing the car over everyone needs individual attention ie to look around the car, check fuel, how to remove fuel cap etc. this didn't happen so left underwhelmed! "
" Booking - no problem, first counter staff very good. However the lady in the outside hut seemed a bit of a lunatic, undermining the other staff leaving all people who where waiting for a car to look at each other in disbelief ! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WANGLEUNG - 21 December 2018
" The staff are very efficient. "
" I have been renting cars from Enterprise more than 15 years, not only in UK but also in N. America. With an insurance policy of full coverage, I feel comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 20 December 2018
" Auto europe need to consider their relationship with this company "
" When I went to pick up the car it was not ready despite us being 1 hour late due to Lae flight arrival. They then offered me a larger car immediately which they suggested I paid for!! ON dripping off the car, it was dark early morning and the sign to Novotel and Green Motonova drop off is not lit up and very hard to find... very stressful all round. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 20 December 2018
" Check in was not very efficient as we had to wait for them to find a car but they brought it round to the door for us. The vehicle was okay but not as clean as I would have liked. Check out was excellent and very efficient though. "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ABDUL WASAY - 20 December 2018
" I didn't use the voucher because of limited mileage which was not very visible at the time of booking. I requested to roll forward my voucher or refund it but it was not accepted either. "
" I didn't use the voucher because of limited mileage which was not very visible at the time of booking. I requested to roll forward my voucher or refund it but it was not accepted either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARK - 20 December 2018
" Auto-Europe prices are not such good value as they used to be. "
" I think they have re-trained their staff. Much better customer experience. No hard sell, escorted to car, luggage placed in boot etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JERMAIN - 20 December 2018
" Very poor customer service. Poor location poor service period better off using zip car or Europe car. "
" I booked the vehicle. Then contacted the customer service number to confirm exactly what's needed only to arrive with the relevant information and be told my card wasn't valid for the rental although it were the card I used for payment. A waste of time was unable to take rental and lost my payment. Definitely will not use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 20 December 2018
" Depends entirely on resolution of the above. "
" On arriving at Heathrow we followed the instrictions to the bus stop to where we thought we would wait for a bus to the car park collection but were in fact told on the sign to call a number to be collected. We rang the number and were told the bus would be 10-15 minutes. After more than 25 minutes we were still standing in the freezing cold. We rang again and were given attitude by the lady on the phone. Instead of apologizing and assuring us that the bus was on its way, the girl snapped down the phone 'well there could be traffic you know' like a petulant child. We then waited another 20 minutes. When we finally boarded the bus over 45 minutes after our initial phone call, and spoke to other passengers, it became clear that the bus had waited for more passengers before departing. We are familiar with the area, and the distances involved, and the fact that there was no traffic on our journey (at 3pm on a Wednesday) there is no doubt that we were lied to initially. Upon finally arriving at the New Rd office service desk to go through the paperwork and collect the car, we were treated to some of the worst customer service we have ever witnessed. Firstly there was a problem with the address matching my driver's license. I am still unclear why as when I first asked, we were told they couldn't reveal the information. After insisting that in order to solve the issue we needed to know, we were finally told 'Experian'. We then realised it may be to do with a recent property purchase in the UK. As we were only just arriving back in the country, we hadn't yet completed a house move or updated our address with the DVLA. I would be very interested to know how and why this information was released if our address with the DVLA hadn't changed, why this was even an issue? Having guessed the cause of the confusion, we asked what we needed to do to resolve the issue. She was unsure, and asked her manager for help. The manager was a young blonde woman with a heavy accent and an attitude which from the outset was hostile. We asked again what we needed to do, and her reply was in a condescending and confrontational tone. Rather than politely and kindly telling us not to worry, 'these are your options', (as in prof of address) she just waved her arms in exasperation, as though she were addressing a child. It was unprofessional and embarrassing. While my wife was considering what paperwork we had with us that would prove our address, another issue was flagged by the 'manager'. It turned out that because my UK driving license is less than 4 years old (as a result of me having to swap it for my 20 year old Australian license) we were due to pay a fee of £25 per day. We were hiring the car for 16 days so this was a pretty shocking figure. While it cannot be argued that requirement is on the voucher, the fact that it is listed under 'exclusions' (as point 7) rather than under the heading 'driver information' and/or 'what to pay at collection' indicates a lack of transparency verging on deception. Surely if a booking has the potential to incur such a charge, the customer should be informed prior to booking confirmation and payment? Or at least find the information in a relevant section of the confirmation voucher? Whilst i understand this fee may necessary for new drivers, given that we've both been driving for more than 20 years, we would simply have swapped drivers during or after the booking process. When we were told of the fee we were told to call you, Autoeurope, to change the driver. When we were then told this was not possible as the start time had already passed. You did tell us the fee was capped at £250 rather than the £400 it totalled, a fact omitted by the manager on the counter. This £250 was still more than twice the cost of our rental but we had been backed into a corner and left with no option but to pay this somewhat hidden and excessive fee. Over the last few years we have hired several cars in the UK, and have been made aware of a fee or restriction when the drivers' license is less than 1 year old. This 1 year rule seems to apply to most companies and has always been obvious. You can understand then our suprise to discover a new 4 year rule imposed by Interrentand hidden in an unrelated section of the contract. This is blatantly dishonest. How a charge for a license can be deemed an 'exclusion' is beyond me and I'd be interested to hear AutoEurope's response to this? To add insult to injury, while we were dealing with this insanity, the attitude of the blonde 'manager' became even more confrontational and arrogant. She was not interested in helping at all and seemed to relish the chance to tell us that we had no choice but to pay the fee. I can only assume that her remuneration is commission based. It was obvious that we were alarmed and confused, but no help was forthcoming. After another belittling comment from the manager suggesting we hadn't read the contract properly, with more arm-waving and aggression, my wife was forced to ask the 'manager' not to speak to her like that again. This was then followed by child-like snickering from the other staff; incredibly rude and entirely unprofessional. Unsurprising though, given what had gone before plus the general lack of professionalism at the counter - staff eating at her work terminal, and the rest playing on their phones or smoking by the front door. The day after collection, a service warning light appeared when i started the car, saying it needed an oil to pup. I rang the customer service line and was told to buy engine oil and top it up and that I would be refunded upon return. Given the atrocious manner of the staff at the office, I thought it would be prudent to confirm this. Of course the office in New Road completely contradicted this, telling me there would be no refund, and instead i should take the vehicle to the nearest authorized garage, which was over 250 miles away. (I was in Cornwall.) When i asked him to confirm, he said yes that's correct and hung up on me. I called back to clarify my location and his instructions to drive 250 miles just to top up the oil, and was then told to just ignore the service light. With our vast experience of hiring cars in the UK we've never encountered any of the above problems. We expect transparency of fees, the car we pay for to be well serviced and maintained. We expect polite and friendly service, and we expect a helpful approach if there is a problem. We received none of this from Interrent and will never use them again. They will be receiving a copy of this complaint. We will also be taking the issue of the £250 fee to the ombudsman, as we feel that it is deceptively hidden and unnecessarily high. It certainly should be listed under 'driver information' and flagged at the time of booking. This would allow people to consider all options, rather than the current way, which is clearly in the hope that it will be missed and charged when there is no other choice. We will also be questioning if correct data protection policies were followed in the checks made, given the address issue we had. We look forward to hearing from AutoEurope in regards this appalling service from your third party supplier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 19 December 2018
" good price, efficient on lin ebooking "
" Smooth transfer from airport to pickup also from drop off to airport, ni complaints / issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN THOMAS - 19 December 2018
" Shannon in reception and the young chap ( blonde ) couldn´t do enough for us. I left my jacket in the car and he dashed off to the garage in another car to collect it for me and ran back with it so as I wouldn´t get cold at Gatwick airport. Such fantastic service and such a comfortable car. I would use them again and a good price too even though it was only for one day. Thank you for making life easy for us. "
" They were very professional and we were able to collect the car a couple of hours earlier. I asked for a Skoda Octavia so as we have comfort and we got a Peugot 3008 and wow we were so surprised at the luxury of the vehicle and so happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 19 December 2018
" Handy search tool that ensures best price. "
" Great team that worked well to get the car handed over quickly, even suggested an upgrade that would save money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 19 December 2018
" Not very good service on the return of the car. "
" Drop ff blackpool airport .WHEN I arrived their was no where to leave the car the office had shut two weeks before .I had to make several phone calls to have the car picked up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 19 December 2018
" When booking with Greenmotion and showing a collection time outside of their office hours the charge of £36 should be made clear before confirming the booking! "
" I had a problem with a charge of £36 for "late" pick up after 9.00pm! Despite my ringing for collection at 8.45 - after complaing this charge was reveresed a week later I disupted some minor damage upon returning the vehicle yet was immediately charged £160 with no discussion - I am still in disute with Greenmotion "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KATHRINA - 19 December 2018
" Smooth booking. "
" Worst experience ever. Upon returning the car the staff pointed out 2 scratches barely visible. The staff immediately pointed out the scratches at the particular area as if he knew where it was. And charging £570 for the so called damage. I definitely have regrated hiring with green motion and will never recommend this car hire to anybody. They are ripping off innocent people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ZAIRI - 19 December 2018
" Booking process was handy. "
" Green Motion claimed I had caused new damages on the car which were two very superficial line on the right front fender and on a tailgate. The staff had to rubbed off the dirt to show me the scratch giving away the lies. They want to charge me £617 for it, I disputed it. Never before I experience this on the past. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JAMES - 19 December 2018
" No hitches at all. "
" Great car and see less pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIBRORDUS - 19 December 2018
" The rental experience was very smooth and easy. Would definitely recommend and use them again. "
" Nice and knowledgeable staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE - 18 December 2018
" Very little contact, but happy with them "
" Very happy. The staff were all so friendly. But would be useful if they could take cash. I do understand why it's safer that they don't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCY - 18 December 2018
" See above. "
" I was able to speak to the regional manager when I dropped off the car and congratulated her directly on the great customer service at Gatwick Airport and generally with Enterprise. It is what makes me book with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOE - 18 December 2018
" NA "
" Really great customer service at pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - 18 December 2018
" The website is so easy to use & provides you with all the information needed to make a decision into which Hire Company you choose. Excellent service. I use Auto Europe every time I have to plan a trip with Car Hire. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEZIA - 17 December 2018
" Definitely a company to recommend! "
" Very smooth, everything was clearly explained and the process was straightforward! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 17 December 2018
" No comments "
" No comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 16 December 2018
" Excellent service "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANAND - 16 December 2018
" As i was a uk resident, budget wanted 2 proofs of my uk residency. There was no mention in the auto europe booking "
" As i was a uk resident, budget wanted 2 proofs of my uk residency. There was no mention in the auto europe booking "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ROBERT - 16 December 2018
" All Good "
" Just a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 15 December 2018
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 15 December 2018
" See 3 "
" Although having paid extra insurance to auto europe and having my own comprehensive car hire insurance, the extremely arrogant green motion staff member insisted that I pay further insurance to them, claiming that the car would not be insured otherwise, and refusing to let us take the car unless we paid this extra and unnecessary insurance!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JEANETTE - 14 December 2018
" Very efficient service "
" I was charged nearly £300 for damage that I did not do to the vehicle. After contacting green motion customer services, my card was credited with the full amount. I will never hire a car from this fraudulent company again. Their operation is dishonest and deceitful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 14 December 2018
" Everything went well "
" My only complaint was the Counter staff. I have Insurance4carhire insurance for any excess but was told by member of staff, bodywork is not covered. I have an email to prove he is incorrect. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN STEPHEN - 14 December 2018
" Everything satisfactory "
" No problem very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 14 December 2018
" Would recommend as good price but you must ensure that you read all of the terms and condition in detail and prepare accordingly. Easirent must ensure that their booking partners relay all of their terms and conditions to the renter prior to booking. "
" Good value but surprising to find that I had to comply with a number of conditions that were not highlighted to me at time of booking. One being having to pay 95 GBP refundable against returning car full of petrol and being asked for utility bill to prove address if UK resident which I am not so no problem. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMA JANE - 14 December 2018
" I was duped into buying separate insurance, I believed this was Interrent insurance and would cut down the deposit size, but it turns out to be another 3rd party provider, so the whole rigmarole of a large deposit and the rental desk scaremongering about the insurance requirements begins again. Don't tick the box for insurance, it is provided by a third party and NOT Interrent or GoldCar. It feels very much like a scam. "
" There is an issue, as with many rental companies, that they seem to be in the business of upselling insurance. In such a way that it seems you are not allowed to leave without buying insurance. This isn't the case, you simply need to pay a deposit, but this is not made clear. And the situation can feel intimidating as you are in a fairly remote part of Hayes being told by counter staff that you need to pay for insurance, or will be chased for the money you owe if something happens to the car. The rental counter spiel is carefully designed to elicit maximum anxiety so you feel you have no choice but to pay for the cover. I feel for the staff who must be at the mercy of much frustration from confused customers. Also the wait for the shuttle to collect from the Terminal can take up to 40 minutes. Also I couldn't work out what the recovery costs were, if you don't pay for the insurance you aren't covered for recovery costs, no further information was provided on this. For this issue alone I would not use Interrent or Goldcar in future. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ARLENE - 14 December 2018
" As I said above, my booked car was given away and the staff refused to give me a similar car, of which there were hundreds standing around the yard as it was in the middle of the winter, and they said their policy was only to upgrade, not downgrade. So I was forced to pay more than three times the amount I had originally paid when I booked the car months in advance. I phoned and explained to the Auto Europe person what had happened and she was extremely patronising and didn't care at all. The behaviour of your company and Green Motion is shocking and I am telling everybody I know. As a part time expat, I know many people who rent cars regularly throughout the year and we are all spreading the word about your treatment of customers, and also writing really bad reviews on social media. "
" I will never ever use them again. I was late, which is something that happens a lot when you fly, and they had given my car away and forced me to upgrade to a car more that three times what I had originally paid for my booked car. It is a scam they are famous for, just read the tripadvisor reviews. I am disgusted at their behaviour, and at you for recommending them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARK - 14 December 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIRAS - 14 December 2018
" Very good proessional services with best competative prices around the market "
" Really friendly staff at both collecting and drop off, quick in and out, wide selection of vehicles Definitely will use again and recommend to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER HUGH - 14 December 2018
" Same issue, you need to have better clarity on the insurance situation. I would recommend your site only to people who are already aware of potential insurance policy differences and have factored this into your prices. "
" When I arrived, I was told that I would have to buy additional insurance or have a unlimited liability. There is no mention of this on the voucher I received from auto Europe which indicated a liability limited at about gbp 1200. This made the cost significantly greater and makes a mockery of auto Europe as a price compare website. I pointed out this was not in the voucher, they stated this is there only available contract. Should be shown on your voucher more detail of their insurance policy. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TINA - 14 December 2018
" No problems with Auto Europe. "
" Staff at the Heathrow branch were poor. I was offered a car that had significant damage and had to argue for another one. After the rental period I was charged again for the rental by Europcar. It took 3 phone calls and two emails before I could obtain a refund. All in all, a poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by INJELA - 13 December 2018
" No transparency of charges "
" Lots of hidden charges which weren't explained to me before. Although I bought insurance online from auto Europe they made me buy again. Everyone should think twice before trusting these liars "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEWART - 13 December 2018
" simply the best prices, simple to use and very clear "
" Price was very cheap and everything was pretty good other than to collect the vehicle took an hour and a half as there was a massive queue (to be fair it was Friday evening) and only two of the four desks open. Otherwise it was great and very cheap and excellent value for Money "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 13 December 2018
" Easy to book. Good communications. "
" Nice car. , but had damage which should have been noted on paperwork. Fortunately we noticed it before we drove off. Some of the staff were not very professional. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by VICTOR - 13 December 2018
" Wonderful "
" Excellent service and good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JIWAN - 13 December 2018
" I am very pleased with service. Staff was friendly and return was efficient. No hidden charge. I will book again in future. "
" I am very pleased with service. Staff was friendly and return was efficient. No hidden charge. I will book again in future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARRY - 13 December 2018
" Pleased. "
" Very friendly and helpful staff upon pickup and return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TIM - 13 December 2018
" Does what it says "
" Smooth service - appreciate the scuffs on wheel dont count damage policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELISEO LUIGI - 13 December 2018
" Hospitality and professionalism at the top "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNTH - 13 December 2018
" I've used autoeurope in the past and been satisfied. But disappointed this time. "
" Too much admin and then went out of their way to find a small scratch (less than 1 cm) on an allow wheel to charge me for. Won't be using Green Motion again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MARK - 13 December 2018
" Have used Auto Europe for a number of years to hire cars from Gatwick airport. Usually they have the best prices for the cars I need. Straight forward booking process. "
" First time with Alamo. Easy check-in and collection, efficient and friendly counter staff. The same efficient and friendly service when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 12 December 2018
" Dirty Car with service light on "
" The counter staff not welcoming at all. The guy was very rude at the desk. However, the ground staff was welcoming. I was given a very dirty car as the "both jets" were out of order. The car had service light on means it was due for service. No compensation offered. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PRADEEP - 12 December 2018
" It was easy to find the deal online. "
" Finger crossed nothing bad has happened to face the reality check of the car rental. So, right now the experience has been good.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 12 December 2018
" as a broker, the experience was fine. Shame it was let down by the actual rental. "
" What a con. I stood in the queue and overheard a hard sell for the interrent insurance to two travelers. They really applied undue scare tactics. Then, for my rental, they insisted on a passport. I hadn't traveled with a passport as was coming from one part of the UK to another. I had my driving licence with me. The desk staff faffed around and suggested I could have an upgrade car plus their full insurance and they would release the car to me. NO THANKS. I've truly never encountered worse service. I took my business elsewhere and will never use interrent again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KIMBERLEY - 11 December 2018
" Great "
" I was pleasantly surprised with the overall service. It did take a considerable time for me to actually hire the car.. the system was down, then it rejected my paperwork.. then after 3 guys came over suddenly it worked...? I got to the parking lot and the guy assumed I was there with an older gentleman (I'm a female in my mid-twenties travelling alone) and was then surprised when I was still there and still wanted a car.. it was quite odd. However the car was brilliant; the drop-off was lovely and overall I was satisfied. I just think the check-in process needs some refinement. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 11 December 2018
" Easy to use with good communication. "
" Friendly & Proffessional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROGER - 11 December 2018
" Staff always excellent. No complaints with the team. Friendly and helpful. "
" The regular complaint is the there is no cleaning inside of windscreen. This just as important as general cleaning. Also the headlights were poor for good visibility in winter. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by IMANI - 10 December 2018
" See comments above "
" The deal I did online was not the one they gave me at the office no mention of deposit and return date. Other than that fine "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 10 December 2018
" Terrible experience with interrent "
" Useless staff. Mixed my booking with someone else's. Waited an hour. Rude manager who shouted at me. Later when I tried to extend the stupid woman who messed me around first time told me to come in, only to be told it couldn't be done. She dressed like a stripper and spent her time chatting to her boyfriend on the phone. Unprofessional, unintelligent and rude. Avoid these imbeciles. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by BRIDGET - 10 December 2018
" as above Interrent are a terrible company and dishonest. "
" they are scammers and wouldn't accept a printout of our bank statement for proof address and refused us to take no insurance option and demanded 135 pounds.Even on Experian they refused to put exactly address for verification...they clearly wanted us to fail address verification. This has to stop and 3 others at same time got caught. We did not take the car. I will be calling you shortly to sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 10 December 2018
" See above..... "
" Friendly staff. (Mario Gibbons).Had a choice of two cars, which were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIO - 10 December 2018
" New car, efficient and friendly staff. Everything went in the best way. "
" I already knew this agency and I felt good as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 09 December 2018
" very annoyed "
" first the shuttle bus took allmost an hour to pick us up.then when we arrived at easirent with three other couples we went to book in put my credit card in there machine and it wouldnt accept it.tried a few times wouldnt work so i said what can i do. you must take out our insurance 224 pounds i said how do i pay.try card again and miracuously it worked .there shouldnt have been a problem with my card i made sure there was plenty of money in there.then when i spoke to the three other couples they did the same to them.they all had to pay this extra insurance.when i dropped the car off there were 2 couples there 1 dropping off and they had been robbed as well .and they did the same to the couple that were picking up. there depo is in a village and you have no choice but to take out there insurance 325 pounds is a very expensive car hire.i will wait for your reply before i put this on all the relevant media platforms. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by IVAN - 08 December 2018
" Good stuff "
" Good stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 08 December 2018
" Extra charge levied (all 4 customers in the office had extra charges), no advice on car controls and expected to inspect car when it was pitch black. "
" Extra charges levied as my Polish registration docs were not accepted as proof of address "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 08 December 2018
" they refused to accept my proof of address. I don't have utility bills posted to my address and they said the bills must be posted!! A massive con to force you to buy extra insurance from them. four other customers had the same problem in the hour!! I was trying to sort it out. 3 refused the rental and one of whom lives in Italy so didn't have a uk address althought she had a uk passport. One other cancalled the rental insurance and bought interrents instead. My 84 yr old father drove from watford to stansted but only brought have my post which included 5 letters from the NHS with my name and address on and 3 mortgage statements with my name and address on but these were insufficient forms of proof of my address!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "
" The poor staff were under seige regarding the mad policy about how you prove your postal address. They refused most forms of proof as they were all about selling interrent insurance. They had to photocopy it and told us they would loose their jobs if they didn't have the proof of address the company demanded. They inisisted it had to be post to your address. How you would prove that without having the envelope I don't know and most people have paperless billing so bills are printed at home. A bunch of con artists. The two staff on duty kept there cool even though some of the potential rentees were very aggressive and cross. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ANTHONY - 08 December 2018
" Overall the experience is good "
" I have rented a number of cars over the last couple of months mostly with the Heathrow Branch, I have found the staff to be helpful, friendly and very efficient in processing my reservation. So far so good - thanks to everyone "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FLORIN - 07 December 2018
" I would like to inform you of a fraud done by Avis UK, on my latest car rental done using your website. I have pre-paid on your website for a 3 day rental (Friday to Sunday). I needed a car for two additional days, and I called Avis to extend for 2 more days at same rate by phone. Was told no problem. To my surprise, instead of Avis charging me two additional days at rate of 18 GBP per day as per my rental agreement which I signed and prepaid, they changed the rate and charged me again for all 5 days at a much higher rate - please see attached original agreement and the modified one. They have taken out of my account the following: 07/12/2018 AVIS RENT-A-CAR -£305.91 26/11/2018 AVIS RENT-A-CAR -£12.79 The only charge should be 2 x 18 GBP = 36 GBP for the additional 2 days. I tried to resolve with Avis, they acknowledged the situation, said they will look into it (yesterday) and still took the money out of my account (today). They have also take 12.79 GBP on the 26th, without informing me of the charge of what it is for. Please resolve this ASAP. I have reported the fraud to my bank (Barclays) and will speak to my solicitior tomorrow regarding taking legal action. "
" I would like to inform you of a fraud done by Avis UK, on my latest car rental done using your website. I have pre-paid on your website for a 3 day rental (Friday to Sunday). I needed a car for two additional days, and I called Avis to extend for 2 more days at same rate by phone. Was told no problem. To my surprise, instead of Avis charging me two additional days at rate of 18 GBP per day as per my rental agreement which I signed and prepaid, they changed the rate and charged me again for all 5 days at a much higher rate - please see attached original agreement and the modified one. They have taken out of my account the following: 07/12/2018 AVIS RENT-A-CAR -£305.91 26/11/2018 AVIS RENT-A-CAR -£12.79 The only charge should be 2 x 18 GBP = 36 GBP for the additional 2 days. I tried to resolve with Avis, they acknowledged the situation, said they will look into it (yesterday) and still took the money out of my account (today). They have also take 12.79 GBP on the 26th, without informing me of the charge of what it is for. Please resolve this ASAP. I have reported the fraud to my bank (Barclays) and will speak to my solicitior tomorrow regarding taking legal action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NEIL - 07 December 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 07 December 2018
" we will use you again. One thing I did not like is your emails after we have booked advising us we can save more money if we take up your sale! "
" I have used Green motion before from Gatwick and Bristol and am aware that there are disadvantages when using off airport rentals. At Stansted it is a 15 minutes bus ride away and 30 minutes between buses. can be a long time to wait when you have just missed the bus! There is no shelter to inspect the vehicle and no good lighting. The car we had this time whilst new was not good, very underpowered and noisy and I would classify the brakes as dangerous. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 07 December 2018
" Easy to navigate website and great prices too "
" Thank you for an easy stress free experience. Will definitely book again soon. Cannot recommend highly enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATANAS - 06 December 2018
" Great experience "
" Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - 06 December 2018
" Find Auto Europe's prices & website very simple to use . Would like each companies insurance prices displayed in advance . Don't want Auto Europes as we do not want to claim money back in event of an accident . "
" All efficient in the office & very quick & easy . Thought the full insurance charge of £35 a day was very expensive as only paid £26 a day with Enterprise last May . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBYN - 06 December 2018
" I wasn't told I needed to provide proof of address, passport, DVLA liscene etc. It was all very unclear and time consuming to find once I arrived rather than before. Service help desk people were not at all helpful, and very rude. Then to be told the cost of the insurance was 10 times what I was paying for the car and I had no option for it not to be. Dreadful service, dreadful company. "
" I wasn't told I needed to provide proof of address, passport, DVLA liscene etc. It was all very unclear and time consuming to find once I arrived rather than before. Service help desk people were not at all helpful, and very rude. Then to be told the cost of the insurance was 10 times what I was paying for the car and I had no option for it not to be. Dreadful service, dreadful company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOSE - 06 December 2018
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 06 December 2018
" Have used Auto Europe many, many times and am yet to encounter a problem with the service they offer. Great choice of service providers and vehicles - and all at very competitive prices! It will always be my first choice search point. "
" Super quick and efficient pick up London Heathrow airport. Staff were friendly and keen to help. Good, clean car at a good price and special mention for Ricardo at the drop off point in Stansted airport who could not have been more helpful if he had tried! Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 05 December 2018
" Top! No problems at all. "
" Really good and very professional! No problems and great friendly staff! Will definitely come back if this experience is to be expected always!! Many thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SALMAN - 05 December 2018
" Very good "
" Nice "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 05 December 2018
" Having booked my vehicle I saw that the return date was one day later than I asked for, on phoning I was given a new price. One day less and an EXTRA £5. Do not understand this. "
" I do not appreciate being called by my first name by people who are younger & don't know me. At 71 I would appreciate being treated with a little respect. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 05 December 2018
" Please see above "
" I booked an economy vehicle on- line, only to be told at collection that they only had 9 Seater Vehicles available.I would not be too concerned, but I wasn't the only customer that was told this. While the vehicle was fine, I booked an economy vehicle for a reason.OK the rental price stayed the same, but the cost of fuel was much higher than I was expecting.The attitude of the staff was , you can like it or lump it,my words not there's.Their alternative was for me to book with another company based in the main terminal, which was not really a feasible option "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 05 December 2018
" Quality "
" Quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARRY - 05 December 2018
" You should have a clear insurance deal which properly protects the renter that the rental company respects and stops the unnecessary time consuming wrangle at collection "
" They tried really hard to sell insurance at rediculous rates despite having taken this out through yourselves. We resisted but many might be browbeaten into paying more "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - 05 December 2018
" See above "
" Poor customer service, mostly trying to sell Zero Excess Insurance due to commission, Horrible business model. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CALVIN - 04 December 2018
" Rrr "
" Rrr "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 04 December 2018
" My driving licence was not approved at the counter on my arrival at Stansted Airport. I was also asked to provide a dvla code check at the counter. I had read the e mail containing information for your car hire and there was no mention of the dvla code check. The booking was cancelled there and then. I don't know if you had a computer glitch but your competitor next door didn't have a problem. "
" My driving licence was not approved at the counter on my arrival at Stansted Airport. I was also asked to provide a dvla code check at the counter. I had read the e mail containing information for your car hire and there was no mention of the dvla code check. The booking was cancelled there and then. I don't know if you had a computer glitch but your competitor next door didn't have a problem. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FRANZ - 04 December 2018
" Same here. Everything was made easy and delivered in a friendly manner "
" Very friendly customer service and easy booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ENES - 03 December 2018
" both company worker was unexperienced "
" rented a car online and arrived late .and staff explained in a rude way that i arrived later than 4 hour that I can get the car according to terms and conditions . When I booked it online there was no terms and conditions came up and no reminder of text message .overall been charged for the rental which i have no used.it was a small amount is no matter however dissapointed .will no recommend to anyone spoke customer service as well she was rude .answer was "you rented car but you was not on time "that means any accidentlyy your late you get charged but no reminder or anything easy money but lost a customer . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LACKY - 03 December 2018
" I had forgotton a few documents at home and one of the members of staff had changed the date for me to pick up the vehicle. Very helpful. Thank you. "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PASHA - 03 December 2018
" As above "
" Interrent would not release the car as I didn't have a printed proof of address on me and they wouldn't accept driving licence as proof of address. I have rented 20 or so times from them and this was never requested before otherwise I would have ensured to bring one. Apparently they changed policy and this is required if I have my own insurance which I do. I had to pay 104 gbp for their insurance to get the car.. felt completely ripped off ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 03 December 2018
" Sixt were very good and auto Europe got a good price but stated the hire company would be "on terminal" and that is not the case. "
" Only problems are location and that T5 at Heathrow has a different branch than the other terminals. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD LLOYD - 03 December 2018
" Would definitely book again. "
" Staff were very helpful and accommodating. They were also cheerful despite the hard work they were required to do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACQUELINE - 03 December 2018
" Within driving 20 miles the a warning light came on, which I happened to know was most likely to be the tyre pressure. I came off the motorway & went to the boot to get out the pump and the glove compartment for the instruction manual, neither of these were in place. I had no choice but to drive on having checked all the tyres (by sight) first. On returning the car I brought this up and was told that no cars had either manual or pump, in my view these are essential equipment for safe driving, on the continent these are required by law. Correctly inflated tyres are a basic safety requirement. I will make sure that I have my own compressor with me in future. "
" Within driving 20 miles the a warning light came on, which I happened to know was most likely to be the tyre pressure. I came off the motorway & went to the boot to get out the pump and the glove compartment for the instruction manual, neither of these were in place. I had no choice but to drive on having checked all the tyres (by sight) first. On returning the car I brought this up and was told that no cars had either manual or pump, in my view these are essential equipment for safe driving, on the continent these are required by law. Correctly inflated tyres are a basic safety requirement. I will make sure that I have my own compressor with me in future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAMES - 03 December 2018
" The best service I have ever had at Heathrow "
" Great service at pick-up and return - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 02 December 2018
" This booking replaced a previous one that went very wrong (for no fault of my own) - still waiting for a refund. "
" Offered a good upgrade (to a Mercedes) at a reasonable price - enjoyed the 10 day hire! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID CLIVE - 02 December 2018
" I've used AE for years and will continue to do so. "
" Really good guys. Vladimir was especially helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNA - 02 December 2018
" Easy. Inexpensive. Good overall. "
" The cars check engine light came on during the rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELIZABETH - 01 December 2018
" Nice clean car, friendly counter staff and pickup driver corteous and helpful "
" Nice clean car, friendly counter staff and pickup driver corteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 01 December 2018
" Absolutely first class both in check in and return. "
" Very efficient service which was second to none.Helpful .Vehicle was pristine.I unreservably recommend this hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTYN - 01 December 2018
" Good drop off. No attempt to rip me off which is a nice change from most car hire outfits. "
" Had to collect from some badly signed hotel in North Terminal. Why? Staff were slow in spite of pre registering. Car had rubbish left in it. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DENIS - 30 November 2018
" I have used you site in the past, but with you using companies like Interrent & Goldcar, causing so much stress to people, probably straight after a stressful flight, nobody should be exploited to such blatant rip-off, I will take a lot of convincing to use Auto-europe again "
" I arrived with all the relavent paperwork, the same as I used 4 weeks ago when I last hired a car with Goldcar, and was told that their system had changed and they would not except the, house bill, bank statement, passport, photo driving license, proof of clean license from DVLA, so to get the car they would charge me £131,00 for full insurance + £99,00 fuel deposit. I was not the only one, there was at least another 4 customers being charged similar excesses, one lady was in tears as she could not pay. They told me where the car was, said there was no need to check the car as I had full insurance, When I returned the car the staff was completely uninterested in me or the car, I made sure that the tank was completely full so I hope I will get my fuel deposit returned. I made a point of taking the Goldcar paperwork with me with the intension of obviously complaining, when I got home the papers were not even in my name the car was a different make to the one I was given, please stay clear of these companies, they try to rob you of your money. All the other companies at car hire village Stansted would have excepted the paperwork I supplied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PANAGIOTIS - 30 November 2018
" n/a "
" Everything great! The only downside that you have to take the shuttle bus from Heathrow. But Green Motion's prices justify the effort! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLAIRE - 30 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIDIE - 30 November 2018
" Great drop off..better than most. But disorganised delayed pickup "
" I had to wait at airport to pickup car till nearly 12 which was booked for 1030am but not ready. Also a larger car only was available which was rejected by customer in front of me. After tiring overnight flight, my booked car should have been ready "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 30 November 2018
" Excellent experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 30 November 2018
" Autoeurope were fine but Interrent were the worst I have experienced. I have used them many times before with no problems but they have deteriorated recently, maybe since taken over by Goldcar , I don't know, but I won't use them again . I have contacted Europcar the parent company, but they have not responded. "
" Very poor attitude by staff at reception, querying the voucher and demanding the complete download again. Other customers were equally poorly treated, one even walking out and cancelling his booking. I was not provided with a a copy of the agreement either. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 30 November 2018
" Please remove copy HolidayAutos and similar comparison sites and remove GreenMotion from your comparison site. "
" Pleasant staff, but I was charged £900 for tiny scratch in the clear-coat that was not visible when standing up, and could only be seen when bending down right next to the wheel arch. A £10 wax would remove any trace. My insurer has covered the cost but they have now added a condition that they won't cover charges from GreenMotion rental for any customer. GreenMotion have also now been banned from several other insurers as well as HolidayAutos.co.uk and several other comparison sites. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIELLE - 30 November 2018
" Good experience "
" Easy to collect and drop off. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 29 November 2018
" No bad experience with auto Europe rental website. Would recommend "
" I previously paid for a standalone excess insurance policy, covering an damage excess of more than £5000, however the office worker at green motion made me purchase additional insurance with them costing £75+ which I am not happy about as I believe I have been mis-sold insurance that I did not need or want. I am going to complain to the ombudsman about this "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MOHAMMED ARBAB - 29 November 2018
" I know I'm abit late with the complaint I have been abroad and just got back a week ago I had all my documents and I had booked in well advance for the 6th of October collecting my car from Waterloo Avis budget when I got their the guy said everything is fine but when the manager came out she said I failed security which can't be true because she offered me another car small category but I had paid for a c class she said their was a lot of cars going missing from here branch so she didn't want to give it to me which basically means she is calling me a theif when I had phoned a month in advance to make sure my booking is confirmed not only did this happen to me but also to my mate once i told him about my incident the staff at the counter were ready to give it until the manager said I can't have it apparently I failed the security check when I asked for what reason she couldn't answer and said bring a bank statement and I did but still refused and I also had paid 200 I didn't get a car and my money was gone for no reason Im sorry to say but from that experience I would not recommend Avis budget to any one I am in the travel and tourism industry I would be warning tourist and locals not to go through Auto Europe Avis budget so they won't be robbed for their money "
" I know I'm abit late with the complaint I have been abroad and just got back a week ago I had all my documents and I had booked in well advance for the 6th of October collecting my car from Waterloo Avis budget when I got their the guy said everything is fine but when the manager came out she said I failed security which can't be true because she offered me another car small category but I had paid for a c class she said their was a lot of cars going missing from here branch so she didn't want to give it to me which basically means she is calling me a theif when I had phoned a month in advance to make sure my booking is confirmed not only did this happen to me but also to my mate once i told him about my incident the staff at the counter were ready to give it until the manager said I can't have it apparently I failed the security check when I asked for what reason she couldn't answer and said bring a bank statement and I did but still refused and I also had paid 200 I didn't get a car and my money was gone for no reason Im sorry to say but from that experience I would not recommend Avis budget to any one I am in the travel and tourism industry I would be warning tourist and locals not to go through Auto Europe Avis budget so they won't be robbed for their money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WAYNE - 28 November 2018
" I was happy with the overall car hire through your company when I was in Florida in September so I book this hire through you again, but I wont be making that mistake again! "
" I thought the price of the hire was very reasonable initially and out there was a mileage restriction per day and threatened that even a small chip in the paintwork would cost me my £900 deposit. I was basically forced into paying a damage and mileage waiver which cost more than double the original quote. Rip off! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CLAIR - 28 November 2018
" None "
" Smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 28 November 2018
" If Auto Europe can organise the same level of service from all car hire companies, then I would use them all the time. "
" Well organised in terms of pick up from the terminal, communication to the Alamo team, quick check-in and readiness of the vehicle to drive away - all completed within 10-15 minutes... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 28 November 2018
" Contacted auto Europe Told in no documents no car Funny but rented off easi rent who have same conditions They said utility billls only required for local residents Anyone flying in and out does not require them "
" Having used Interrent on two previous occasions was surprised to find I needled two utility bills Provided this on my phone but this wasn't accepted by the agents Said it had to be paper and refused me the Car Then offered me it for £70 When I asked how can you rent me the car now another agent stepped in and said I couldn't have the car Manged to get a car from another firm Very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KASI VISWANATHAN - 28 November 2018
" Worst "
" Worst "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TONI - 28 November 2018
" ecperience with autoeurope is Ok but bad experience with Interent counter staff "
" bad experience with staff counter and managment. particularly for last reservation "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GRAHAM ANTHONY - 28 November 2018
" we upgraded and took the extra insurance which made everything very easy "
" very helpful and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREI - 27 November 2018
" You should not sell products from ibterrent and goldvcar, especially that they do not recognise the refubdable insurance from this site. If needed i will take to court interrent and autoeurope for false agreements and false terms and conditions. Nowhere in those documents says that interrent wil ask for more money for extra insurance to take the car. "
" First of all, i was forced at the counter to pay for insurance even though i have bpught the refundable excess package online. I was been told that i cannot take the car if i dont pay 25 pounds to insure the tyres etc with interrent, because interrrent does not accept third parties insurances. I need the car so i had agreed to pay £25 pounds and nothing else, the rest was deposit. I have returned the car, and out of £430.95 pounds it was refunded just £305 pounds. This is theft and robbery, and the wtaff working there are impossible to talk to, they are very unprepared, rude, and do a lot of mistakes. It is incredible that in 2018 you still have this kind of compsnies and people that wprk at them. I will take this further with interrent, i want ky rightful money back, the car was given back in perfect condition, no damage whatsoever. I have all the documents from them that it was returned in the same condition. It is a breach of agreement what they are doing, and the way they are bullying people to pay so much money on top. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHARLES - 27 November 2018
" Order details different from advertised. Advertised as collectable from London points when only collectable from Gatwick. Rude aggressive and unhelpful staff. As a disabled person I felt unwelcome and unwanted. "
" Falsely advertised. Lied to about collection. Rude unhelpful staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 26 November 2018
" An overall good experience. Thank you "
" An overall good experience. Thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LYNNE - 26 November 2018
" I found the staff friendly and efficient, and the car was in excellent condition (new, in fact), clean and well prepared. "
" I found the staff friendly and efficient, and the car was in excellent condition (new, in fact), clean and well prepared. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 26 November 2018
" Auto Europe was fine and responsive. "
" I have yet to receive an itemized bill from Interent. When I went to turn in the car it was too long a line and they send they would send it to me. I received a credit yesterday, but seem like I am short about $30, but do not know how they calculated this. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES EILEEN - 26 November 2018
" The website experience is so simple & easy to use. Very efficient & would definitely recommend "
" Excellent service. Would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOR AZMAN - 25 November 2018
" It's not about Auto Europe but about Easyrent. Please get them to cancel the charges which they shouldn't. "
" I decided not to take the car because they wanted to charged GBP1500 or additional insurance charges which I can't afford. When I came to the counter, they ask me for my credit card. And without my approval the have charged GBP95 for the fuel deposit to my card. and until now they have not cancelled the charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 25 November 2018
" Can't fault it "
" Very pleasant people,. probably underpaid and not local : ie used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOMINIEK - 25 November 2018
" green motion needs to be more honest "
" We had to pay £20 overall to go to their office and on return back to the airport. We were told this money would be refunded but after emailing green motion the receipts from the bus they never got back to us. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PAUL - 25 November 2018
" Good but too far from terminal "
" Exvellent service. Especially Nathan who was extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELGINE - 24 November 2018
" No enough instruction on the Heathrow drop off initially but we worked it out with your staff with a quick phone. Excellent staff "
" Good all round. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 24 November 2018
" Easy booking. Good value rental. "
" Car upgrade and friendly and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 24 November 2018
" Terrible "
" I could not pick up the car because the only credit card i had was the one I used to pay for the car ie my amex card and they did not accept this card This was not shown on the front page voucher but was buried in the small print Which is totally unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by OWAIS - 23 November 2018
" This is the company to avoid, in my opinion i would suggest auto Europe to not put companies like gold car or interent or the easy rent on there list , these companies are sharks and must be avoided in all costs , For example in there practice they don't do inspections with you on handing over the car and don't inform the customer about any problems , charge 800 to 1000 deposit and 87 separate for the fuel . In my case I had no other option at last moment or I would have definitely decilined this deal. all six days I had worry on my head which would had not been there . I would like to mention there shall be some standard regulations in this sector some other companies do have in place . "
" This is the company to avoid, in my opinion i would suggest auto Europe to not put companies like gold car or interent or the easy rent on there list , these companies are sharks and must be avoided in all costs , For example in there practice they don't do inspections with you on handing over the car and don't inform the customer about any problems , charge 800 to 1000 deposit and 87 separate for the fuel . In my case I had no other option at last moment or I would have definitely decilined this deal. all six days I had worry on my head which would had not been there . I would like to mention there shall be some standard regulations in this sector some other companies do have in place . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 23 November 2018
" No issues with Auto Europe, just Interrent "
" Seem to have been charged £33 on my credit card when I dropped the car off. Why, I don't know. I made sure the car was topped up with petrol before I returned it. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 23 November 2018
" No real problems "
" First car the window opened but then refused to close. Glad I tried the windows before leaving. Was provided with a second car, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HOUSSAM - 23 November 2018
" Very bad company "
" Very bad company dont recomend it to anyone!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANN - 22 November 2018
" No hassle no problems great service "
" Excellent, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 22 November 2018
" Excellent "
" everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBBIE - 22 November 2018
" All very slick and easy, no problems at all "
" All very slick and easy, no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 21 November 2018
" Trying to contact auto Europe on at Saturday morning at 8 o'clock proved to be difficult. Also greeeln motion do not recognise your extra insurance so I had to buy more coding£35 "
" Polite, got a better vehicle to w what I had booked "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SHIRLEY - 21 November 2018
" All good! "
" Excellent service from Andrew. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 21 November 2018
" the system works well enough but I'm not sure it definitely got me the best deal. "
" The lady that served us was very helpful and patient (for some reason my credit card didn't run through initially). Overall however a simple process and I'd be happy to hire from you again. My only issue is that not being shown round the vehicle to identify marks is not great practice. I was in a rush because of delays and getting images to an email address is a bit of a clunky way for me to double check the car. I'd prefer a paper schematic that I can quickly check through in the moment. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SAMANTHA - 21 November 2018
" Mark was very helpful polite and considerate knowingly that I had just arrived after a long flight early in the morning. I did not get the young mans name when I returned the car, but he was just as pleasant and helpful . Thank you "
" Very efficient polite service on accepting car and return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GUNJAN - 21 November 2018
" As an Indian driving license holder, I am entitled to drive in the UK and have been renting with several car rental companies, bit you don't seem to follow the rules. "
" They didn't give me the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by AHSAN - 20 November 2018
" Very bad "
" Very poor "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BRIAN - 20 November 2018
" See above "
" When I arrive to collect rental I was asked for passport, credit card, driving licence, licence print out and a printout of utility bill/bank statement/or similar in my name dated under six weeks ago to collect my GOLDCAR not Interrent as booked, I raised this change in procedure and was told this was GOLDCAR way of doing things, I have raised this with your website but was told to fill in a form as they don't do email "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 20 November 2018
" Alamo Enterprise, not the cheapest but always the best "
" Alamo Enterprise, not the cheapest but always the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by W - 20 November 2018
" The above text was sent to goldcar and have received no response. "
" On arriving at stanstead airport I was refused a car by the inter-rent staff because according to the employee I had failed the address check. This exact same situation happened the last time I rented through inter-rent because the employee had input an incorrect postal code from my driving license. Whether he once again input the incorrect postal code was not clear as this time he would not show me the information he had input. I had to hire a car from another company at great cost (with no problems passing the address check) to avoid being stranded at the airport It is so disappointing that as a returning customer I was treated to exactly the same poor standard of service and would ask at the very least you refund the cost of my reservation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GZIM - 20 November 2018
" Hire price looked cheap until the fraud kicked in whdn I returned the car. Horrible behaviour from staff who charged for non existant damages. I was fully insured and I filled out the form. I was told that the excess fee will be paid into my account within 5 working days bug it has not been paid. I contacted car hire refunds but they don't respond. I contacted autoeurope they tefuse to help. "
" in the first instance they looked fraudsters and I regret handng them my passport l, credit card and driving license. The form I filled asked for drivers license code or national insurance number. The nationa insurance number can be used to log into DVLA's website to check driving records and they should not be asking for it but for the temporary code only. When I returned the car rhey were very rude and they charged £376.20 from the deposit for damages not done by me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 20 November 2018
" The staff at the Enterprise office in Heathrow (shuttle bus driver and counter staff) were all very friendly and pleasant to deal with. "
" The staff at the Enterprise office in Heathrow (shuttle bus driver and counter staff) were all very friendly and pleasant to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DR HARRY - 19 November 2018
" Convenient web site. Clear comparisons. "
" Friendly, efficient staff. Satisfactory transfer. Comfortable car. Good value. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 18 November 2018
" Good value, wide range of options and excellent service. "
" Slow, rather grumpy check in "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 18 November 2018
" Easy pick up and drop off. Very helpful staff "
" Very stressfree "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LLOYD - 18 November 2018
" Very happy with your end. A customer service rep helped me between booking and the rental. I am awaiting further confirmation of the price of replacing the wheel. I would suspect that this will be through you, as the rep at green motion notes my telephone number incorrectly. The email for the client is your email address. "
" The car I was given was covered in damage. Using their self checkout system I needed just under two hours to photograph and document 22 different photos of damage. The car was dirty both inside and out. I had a slow puncture, the nail was probably in the tyre before we left the car park. How is a customer able to check for this type of damage without removing the wheels or putting the car on jacks? Had the puncture repaired at my own cost under instruction from green motion. When giving the car back I was informed that I will have to pay for a replacement tyre £400. I sort of guessed that this company is unscrupulous with their incredibly low rates. You have to make your money somewhere I suppose. 6am booked return, I was not finished until 06.23 a little tight for an 8 am flight. Location off airport. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEWART - 18 November 2018
" Whilst there are cheaper alternatives off site, this was by far the easiest to rent "
" Very informative and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 18 November 2018
" Very disappointed with your company "
" Booking voucher should explain that 2 utility bills are required to hire vehicle on the first page with other documents needed. Not everyone has paper bills now so it was not possible for me to provide these.....unless I upgraded to full insurance. To me this is just a way to get more money out of your customers. My "cheap" car hire rental turned into a very expensive one as insurance was nearly 3 times as much as the rental. Myself and my wife hire cars quite often and have never been asked for utility bills before. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 18 November 2018
" Smooth and painless booking as usual "
" Last minute booking so exact car not actually available but was given a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 17 November 2018
" As above. Will never use AutoEurope again if they use companies like Easirent who STEAL from customers "
" Left phone in car by accident, took Easirent staff 4 days to find it. When a friend collected phone he had to wait 20 minutes as phone had been taken offsite by mnanager. He checked phone and found 2 sim cards had been STOLEN. Raised case via Resolver. Easirent have not even had decency to repond. Will never use AutoEurope again if they outsource to CROOKS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MARK - 17 November 2018
" I have tried several Hire Car companies in recent years. My experience with Sixt is up there with the top ratings. I am very likely to use them again in the future. "
" Great from start to finish. The shuttle bus driver was very helpful in explaining the route for drop off which helped enormously when the time came 6 days later. Counter Staff were also quick and efficient. The car was also excellent though I had reservations about the accuracy of the GPS (non-fixed) and highlighted these on my return. Overall very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 17 November 2018
" No information provided by auto Europe that the Car hire was 5 miles away from the airport, totally decieving. Not the slightest tip where to find the car location just an advertisement that makes it sound like it is at the airport - Gatwick. Very disappointed 3+hours of time on arrival waisted. "
" No information provided by auto Europe that the Car hire was 5 miles away from the airport, totally decieving. Not the slightest tip where to find the car location just an advertisement that makes it sound like it is at the airport - Gatwick. Very disappointed 3+hours of time on arrival waisted. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LYNFORD - 17 November 2018
" Need transparency on insurance cost "
" Great service insurance prices difficult to find online "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 16 November 2018
" I am extremely pleased with the booking...the website is easy to maneuver through - excellent. "
" Although fairly smooth, there was a query with a mark on one of the hubcaps but this was quickly resolved by photos I provided that showed the mark when I picked up the vehicle. Overall I am very satisfied so far with the service and the cars are usually new and very comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 16 November 2018
" Terrible "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LESLIE - 16 November 2018
" I will be submitting official complaint on a separate email, regarding 'Easirent.Com' "
" I will be submitting official complaint on a separate email, regarding 'Easirent.Com' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SIMON - 15 November 2018
" I rented a car "
" I rented a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 14 November 2018
" Upsetting. There is no signage to show where the Green Motion cars are parked at the far end of the car park. There is signage by the cabin only. If the only person on duty could not have locked the office for a few minutes to show me where to go then there should always be 2 people on duty and a copy of the map given to the client "
" When collecting car at 11.40pm there was only 1member of staff on duty and I had to wander round a large hotel car park in the dark with only a brief glimpse of the car park map by myself. When I could not locate the car I returned to the office to find it shut and had to find my own way to my destination and return the next day to collect the car when 3 very helpful members of staff were on duty. If I had been given a copy of the map I am sure I would have found the car but it is not acceptable to expect a single woman to have to look in the dark for the car at midnight, especially as I am 75 years old "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 14 November 2018
" Terrible and very unlikely to use or recommend "
" Never took a rental as car not available but was not informed. Turned up to Heathrow and spent 3 hours arranging alternative "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTIAN - 14 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PRAMOD - 14 November 2018
" Good car and timely service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DYLAN - 14 November 2018
" Staff seemed to go out of their way to make it difficult to collect the car, even the person over the phone from Auto Europe couldn't get anywhere with the staff from Easirent. Would never use Easirent again, completely useless. Wouldn't be against using Auto Europe again but they should think more carefully about the hire companies they use. "
" Extremely unhelpful and unpleasant people behind the desk when collecting the car. Completely different team when we dropped the car off - no problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LUCA - 14 November 2018
" I not like "
" I no like "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LONDON, GB - Reviewed by TIMOTHY - 14 November 2018
" All OK "
" Booked the smallest car, but given a Minibus - really not an appropriate vehicle and a nightmare to park. Also, documentation was in German - not a problem for me, but could be for some. But friendly and efficient staff at both ends. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SERGIO - 14 November 2018
" It was ok "
" It was OK. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANDREW - 14 November 2018
" As above. "
" Simply the worst customer service I have ever experienced. Needed two form of ID - I rent cars regularly in the UK and only ever need my drivers license. This isn't very clear in the autoeurope T&C. Tried to switch to my partners name, was told if I want the car now I have to pay for their excess cover (10 times the cost of the rental). Alternatively I have to wait 2 hours for the rental. The car was literally sitting outside the window. Was then told I could go to europcar round the corner. Went there and it was just a garage not a rental office. Will never use interrent again and this experience has put me off autoeurope whom I have used over a dozen times. The terms and conditions, particularly those that differ from most rental agencies (large refundable excess or multiple forms of ID or VA) should be highlighted clearly from the outset, not hidden in the terms and conditions of the rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FRANCIS - 14 November 2018
" No problems, quick efficient service. "
" No problems, quick efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 14 November 2018
" obvious things like excess deposit and fuel deposit were not flagged in an obvious way upfront, nor is the need to take physical proof of address. None of these things would be a problem if pop ups reminded you need this. "
" obvious things like excess deposit and fuel deposit were not flagged in an obvious way upfront, nor is the need to take physical proof of address. None of these things would be a problem if pop ups reminded you need this. They do not have a pick up service, but make you get the Crowne plaza's bus with only runs around every 40 mins or so. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOSIAS - 13 November 2018
" If you use green motion I wont use you. "
" I spent about £90 on the initial car hire. The tire blew whilst hiring the car - no repair kit in car, so I had to spend about £90 getting a new tire and for a day and a half I couldnt use the car. Not the Green Motion's fault - I grant that, just my bad luck. However when returning the vehicle there was a 'scratch' on the one wheel that wasn't scratched - and i was charged £160 for the damage. Incidentally something that happened the last time I hired a car from Green Motion I understand genuine damage should be paid for, but I this is the only company that is so expensive and meticulous about the tiniest of scratches...scratches whish must be considered genuine wear and tear on a car, and which are so small as to be unoticable. I believe this is a scam, made all the more iritating since the Green Motion got a new wheel out of me as well as having a fuller tank returned to them than I recieved. I belive this company to be corrupt and will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by FERDINAND - 13 November 2018
" . "
" There was a warning light that showed up early on in the journey related actually to UREA being added. This was a worry and I would suggest that these things are sorted out before a vehicle is sent out for hire. Everything else was outstanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SONIA - 13 November 2018
" Abit apprehensive at first as i have never used auto europe but all was plain sailing and would definitely recomment "
" Joe was very efficent from start to finish. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPHINE - 13 November 2018
" Excellent experience from pick up to drop off. Friendly service, very efficient with no waiting around and everything was so smooth. My second time using enterprise and it definitely won't be my last! "
" Excellent experience from pick up to drop off. Friendly service, very efficient with no waiting around and everything was so smooth. My second time using enterprise and it definitely won't be my last! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARISH - 13 November 2018
" I had been forced to buy extra insurance. Even after buying insurance my liability stayed the same as 1205 GBP. I need an answer from Autoeurope or Green motion to answer me that what did I get out of by paying extra 75 GBP. "
" I had been forced to buy extra insurance. Even after buying insurance my liability stayed the same as 1205 GBP. I need an answer from Autoeurope or Green motion to answer me that what did I get out of by paying extra 75 GBP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by SHENADE - 12 November 2018
" Shout out to Cameron he was fantastic. "
" Had an awful experience with a different company and as a result I ended up making a booking with Alamo even tho I already paid for another vehicle. The customer service was fantastic and they made a bad situation for me soo much better, so impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 12 November 2018
" No problem "
" Pleasant staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH SIOK H - 11 November 2018
" I collected the car at night and was given to the next morning to check the vehicle. I found a three inch nail in the rear passenger tyre and was told I had to pay for this. I had to get the car in to National Tyres that morning and paid just under hundred pounds. I will not be reimbursed. Moral of the story: check the car before you leave the compound even if it is dark. "
" The Gatwick pickup and drop off point is extremely well hidden! In the dark it is near impossible to find. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORIO - 11 November 2018
" As above. Thank you again. "
" A very nice rental experience, beautifully presented car at a fantastic price! Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTINE - 11 November 2018
" I paid out money for a car rental, however once i turned up i was asked to pay extra fees because i had not been driving 5 years. There was no warning of this and i certainly wasnt going to pay an extra £200 to rent a vehicle for 2 days. Trying to get a refund is also a joke. Good way to loose money! "
" I paid out money for a car rental, however once i turned up i was asked to pay extra fees because i had not been driving 5 years. There was no warning of this and i certainly wasnt going to pay an extra £200 to rent a vehicle for 2 days. Trying to get a refund is also a joke. Good way to loose money! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ADRIAN - 10 November 2018
" Green motion are crooks - there staff will not even give you their name. Why promote them? I wish I had read the reviews on trip adviser prior to the hire. My experience seems normal. "
" These people are crooks. Their price is very competitive but if you don't upgrade to their insurance (far more than the cost of the hire) then they bill you for non existant damage. I have hired dozens cars all over the world and the biggest rip off merchants are in my own city. You should end your partnership with this firm to avoid reputational damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PAUL - 10 November 2018
" Brilliant straight forward experience. Thank you "
" Fantastic counter staff. Natalie was amazing. Friendly helpful. Can't recommend her enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DANIEL - 10 November 2018
" Very poor - see earlier comments. "
" I reserved the car online with an American Express but then Greenmotion wouldn't accept the same card at the counter. I did not wish to pay with MasterCard or Visa. They pointed to small print on page four of the agreement, which is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 10 November 2018
" Disappointed. "
" Europcar refused to rent car as I did not have a European licence, even though I have lived in London for less than a year. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NIGEL - 09 November 2018
" good price and easy to book, thanks "
" had a good experience - better than Avis - might be tempted back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HAU MING - 09 November 2018
" From booking to returning the car it worked beautifully! "
" Friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 08 November 2018
" . "
" . "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 08 November 2018
" Web site easy to navigate "
" I have found the young staff keen, polite and efficient across all the pick up locations I have used. Enterp will always be my first choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVYN - 08 November 2018
" As above. "
" Only disappoint, £200 pounds holding, and the £5 charge for the shuttle where you advertise inclusive. I trust both the charges are refunded promptly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 08 November 2018
" I found a better quote on auto Europe after I had reserved so I just modified my reservation. Extremely pleased. Thank you! "
" Better than expected! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 08 November 2018
" Great rates, easy to use, no problems. Clear information on details of the hire - read carefully and you'll find the deal you need. "
" Interrent at Heathrow is a very low cost rental option that I've used twice now. If you are thorough and fair with them you will get an absolute bargain without any problems. Don't expect frills - service is basic and friendly. Check your car carefully for damage before you leave, take photos, don't leave it in a mess and enjoy your super-low cost rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 08 November 2018
" Great prices with autoeurope "
" After pickup it was clear that previous users have been smoking in the car. Air freshener only stopping the smell for a brief period "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NATHAN JARED - 08 November 2018
" My only issue is with a VAT invoice for the actual booking. You claim you can't give me one because you are only an agent, Easirent claim they can't give me one because they didn't take the payment (it seems plausible to me). Someone is lying. This rental was paid by my company and failure to provide the VAT invoice just means I have some needless extra accounting work to do. "
" Value for money excellent. Car had been cleared, but not cleaned. Car had some pretty major bodywork damage on one side. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LUKE - 07 November 2018
" Each car should have a GPS in them. "
" full Insurance cost as much as the rental. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KOSMAS - 07 November 2018
" Auto Europe never let me down "
" No matter that I saw the bad reviews on the we, I decided to rent a car from Green Motion, It was really bad experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LOUISE - 07 November 2018
" I couldn't rent the car in the end because of the high deposit and my credit card wouldn´t go through "
" I couldn't rent the car in the end because of the high deposit and my credit card wouldn´t go through "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALEX - 06 November 2018
" You never sent a bus to pick me up. You never answered the phone and the links on the email to complain never worked. "
" You never sent a bus to pick me up. You never answered the phone and the links on the email to complain never worked. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IAN - 06 November 2018
" First time I've used them and overall I was very pleased with the service! "
" I booked full to full fuel tank, paid a £95 deposit and when the car was handed over the tank was half full! Then I had to wait 5 days for a refund! Please sort out the fuel policy! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 06 November 2018
" As above "
" Advertised on the web page as Inclusive deal to find out when at the counter there is still an excess charge and a charge to reduce it "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
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