AUTO EUROPE LYON, FRANCE Car Rental Reviews

LYON, FR - Reviewed by MICHAEL - 18 September 2025

" The two weeks driving were terrific - great car - but, as I say, trying to recoup monies I thought I was insured against paying are too complicated and it spoils the experience: make it simple and more straightforward. "

" The extra insurance I bought is so complicated to access - and suddenly the hire car company and your company split and leave the driver wondering if all the hassle to try and reclaim money's being charged for minor damage rto a hub cap is worth it. It strikes this driver that the process is deliberately obtuse. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PETER - 14 September 2025

" Car not cleaned when collecting "

" Poor signage when returning the car to the drop off "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LYON, FR - Reviewed by MARTIN - 12 September 2025

" I HIRE NUMEROUS CAR HIRES EACH YEAR, THIS WAS MY WORST EXPERIENCE EVER "

" 29 DEGREES WEATHER. A/C NOT WORKING. CUSTOMER REP TOTALLY UNHELPFUL AND SAID THE FAN WAS WORKING (NO A/C THOUGH) REFUSED TO OFFER A REPLACEMENT CAR. ONLY 2 ITEMS ON THE VEHICLE DAMAGE SHEET BUT THE CAR HAD 15 PLUS MARKS SCRATHES DENTS ETC. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LYON, FR - Reviewed by SAM - 07 September 2025

" Europcar desk tried to sell insurance again even though it was prepaid. Car offered was Peugeot 308 which would not fit us and was more vh smaller than the example car - Citroen c3 air cross. 308 was hybrid and had wires and plugs in boot which couldn't be removed meaning luggage would not fit. We had to pay for vehicle upgrade. Not happy. "

" Europcar desk tried to sell insurance again even though it was prepaid. Car offered was Peugeot 308 which would not fit us and was more vh smaller than the example car - Citroen c3 air cross. 308 was hybrid and had wires and plugs in boot which couldn't be removed meaning luggage would not fit. We had to pay for vehicle upgrade. Not happy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by THOMAS - 03 September 2025

" Excellent service - clear comms and competitive price "

" Smooth pick-up / drop-off; courteous and professional staff. Only feedback would be it's frustrating that you can't add a second driver for only part of the booking - it would be much more helpful if they could take the second driver's details at the desk and give you the option to activate later and / or select the days you want to include them. I was told I would have to physically present the documents at an Enterprise office on the day I wanted to add them which was impractical given where we were staying. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JEFFREY - 01 September 2025

" Easy to find and reserve a car. "

" Bit short staffed at pick up so wait was longer than expected but not unduly so. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by MATZ - 01 September 2025

" Very happy with the service I received. Thank you. "

" The service was quick and efficient. I received a very good car at an excellent price. I am very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by TIMOTHY - 01 September 2025

" I have always used AutoEurope for vehicle hire. I enjoy booking flexibility and competitive prices. "

" Upon checkout (Lyon Exupery Airport), I was told by staff that I would receive an email containing instructions regarding my out-of-hours key return. No email arrived. Several days later, I sent a request via the Europcar online portal but received no reply. When I called Europcar, they told me to return the car to carpark B2 (which doesn't exist) and my keys to a Europcar desk in T1 (which also doesn't exist). Finally, I had to interrupt by trip and drive to the airport on the day before departure to understand how to return my car and keys. A frustratingly poor service. I also remarked that during check-out, staff talk openly between themselves about their clientele. For example, during check-out, a family approached the check-out building and staff joked about who would be in line to deal with their car hire. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by THOMAS - 26 August 2025

" Far from recommending AutoEurope to friends, I'm telling as many people as I can not to use them. It's a disgrace. "

" This was the worst experience I've had when renting a vehicle. Unfortunately my family and I missed our flight and were delayed 24 hours. I called up AutoEurope who told me that my booking would be invalidated if I didn't collect the vehicle within 3 hours of my time slot. I also called the rental company, Budget, who said that there was nothing they could do as the booking was with AutoEurope. I don't understand if I've booked a car for 2 weeks and collect a day late, what the problem is. The budget carpark in Lyon is massive and has loads of spare space to keep a car for 24 hours until we arrive. As far as I can see, AutoEurope wiped their hands of this and should have done more. I won't be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LYON, FR - Reviewed by MARTIN - 24 August 2025

" Poor customer service and no emergency roadside recovery. "

" Mis sold an upgrade and fuel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LYON, FR - Reviewed by OLIVIER - 23 August 2025

" I was very disappointed to be overcharged for a child seat at the Europcar counter - 40 euros more than quoted in the voucher. It would have been illegal to drive without one so I had no choice. Auto Europe have ignored my email and two requests for help through their online platform and had three weeks to reply. "

" I was very disappointed to be overcharged for a child seat at the Europcar counter - 40 euros more than quoted in the voucher. It would have been illegal to drive without one so I had no choice. Auto Europe have ignored three emails about this and had three weeks to reply. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ALAN - 19 August 2025

" All went well. No receipt given or email sent to confirm no problems when car was returned. Will keep an eye on credit card statements for a while. "

" Relatively quick pick up of the car after a mix up of which car I was to be given. Ended up with a VW Polo which I was pleased about as the other one was a MG3 which by the damage report was well used. Return of the car was straightforward and pointed out damage to car which had been photographed on pick up. Only worry during my holiday was there was no spare wheel in the boot of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by DARREN - 13 August 2025

" Booked a Mercedes C class ( or similar) got given a Seat Leon. Guy on counter tried to argue that it is in the same category. Had to accept it as only other vehicles on the lot were Renaults. He claimed that i should take it up with AE as they incorrectly made the booking. "

" Booked a Mercedes C class ( or similar) got given a Seat Leon. Guy on counter tried to argue that it is in the same category. Had to accept it as only other vehicles on the lot were Renaults. He claimed that i should take it up with AE as they incorrectly made the booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LYON, FR - Reviewed by MARK - 08 August 2025

" the car we received whilst similar to the one advertised was of a much lower quality - it would be nice for once to actually get the car advertised that you will receive "

" Fine, the car was terrible through "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LYON, FR - Reviewed by KELVIN - 06 August 2025

" Was charged twice for the same rental. After a flight delay. The second car costing 3 x more than the first. Including an 8 day 'customer request' charge, On a 4 day rental. No explanation "

" shit "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 19 July 2025

" Simple process from initial booking to returning the vehicle. "

" Simple process from initial booking to returning the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 13 July 2025

" Rubbish "

" Service was not good , called after canx flight to explain we were going to be delayed , was told car would be cancelled , no goodwill we will keep it for you. Just you need to buy another one !!!! Totally y exceptable "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LYON, FR - Reviewed by PHILIP - 11 July 2025

" Auto Europe are great. Europcar/Keddy are normally great, but this time I was very dissatisfied with the car supplied. "

" Europcar/Keddy are fine. The car supplied was not. I booked a Citroën C3 or equivalent. I got a Toyota Aygo, a terrible car. I do not accept it is equivalent to a Citroën C3. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LYON, FR - Reviewed by ANDREW - 07 July 2025

" They have been appalling. They pursue customers for alleged scratch damages on a highly damaged vehicle while continuing to rent it out in a damaged state. "

" Europcar gave me an extremely damaged vehicle (13 lines of damages listed), and now are pursuing me for almost 500 euros to repair supposed additional scratches that they allege I caused (I did not). "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by EVERARDUS - 07 July 2025

" Used this now for almost 8 years however would love to see some loyalty back from Auto Europe "

" Perfect service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by LESLEY - 25 June 2025

" Very poor experience "

" Cars we ordered and paid for not available but more expensive ones were. We bought full insurance yet on collecting car the customer service man said we didn't we only had broker insurance and needed more cover. One car had quite a lot of damage. On returning cars we received reports of scratches to both cars we hired. We have photos on collection and drop off with no extra damage to either car. Would not recommend. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LYON, FR - Reviewed by TIMOTHY - 24 June 2025

" I also sent an e mail on my return to reservation@ autoeurope explaining what had happened. I explained that at 0900 on the 12th I was told by the lady at the Hertsz desk that the car had been cancelled. We called your office but the office was shut (0800 uk time). My only option was to take the only car they had at €635! Please at least reimburse the £168.99 payed to you for the hire. "

" Ref: LYST50 Pleaase be advised that I have missed my flight to Lyon and now arriving later. I was due to oick the car up at 14.30 this afternoon can I please pick the car up at 0900 tomorrow morning. Thank you Timothy Stickney "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by MATTHEW - 23 June 2025

" Service agents should not be agressively upselling insurance to customers. It leaves a bad feeling and a bad experience. Sure the agents can say additional insurance is available but they shouldn't be forcing customers to take it. "

" The service agent at the counter tried to upsell me tire, windscreen and roadside assistance insurance. I didn't want it and rejected the offer. However, she still added it, which I didn't notice in the small print if the contract. I am now having to go through a complaint process so that I am not forced to pay extra for insurance that I didn't request. I came off a 24 hour flight from Philippines. It is not good customer service to pressurise tired travelling customers to accept additional insurance and then add it even after they have rejected it. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PAULINE - 17 June 2025

" I do not have an issue with Auto Europe but I will reassess whether using the platform has made things more complicated. Sometimes using a service directly is better. "

" I am currently disputing the fact the Budget have charged me over £300 to my credit card despite having paid up front for the rental, returning the car on time, full to full policy adhered to and no damage . I have yet to receive any replies from Budget. I use Auto Europe quite a bit and rent cars throughout the year in France and Ireland primarily but often further afield too. I am very annoyed about the current lack of communication from Budget and explanation as to why I have been charged. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by PAUL - 15 June 2025

" No issues, great service and plenty of information provided ahead of car pick-up "

" Seamless process from collection, rental through to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANGELA - 24 May 2025

" Good experience,very efficient service. "

" All the staff were super friendly & helpful and we had a really nice car. The mini bus was waiting for us on arrival and very soon came when we departed . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MICHAEL - 17 May 2025

" Easy to book and was kept informed right up to the day of my trip. "

" Hassle free booking did it in minute and was reminded all the way leading up to my trip with all the relevant info I needed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GARY - 24 April 2025

" No issues "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by DAVID - 15 April 2025

" Nothing else but a refund of the 4 days would be appreciated. I am still waiting for my invoice from Europcar "

" We had to additional driver half way through, after my daughter was seriously injured in a ski accident. I was made to pay for 8 days even though there were only 4 days left. Seems very wrong. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by AMANDA - 13 April 2025

" Depends on your reaction to this. p.s. I have taken a photo of the mark in issue. "

" dirty car on pick up and supposedly we missed a 2cm scratch although agent also indicated another mark which we managed to removed by rubbing it. A friend has told us that he had also met this from europcar. It appears they wish to rip off the customer. If they try to charge me I will contest this and never use europcar again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 4

LYON, FR - Reviewed by MARC-DANIEL - 26 March 2025

" Always use your site - reliable and easy to book. "

" Old rental car with 110,000 km on clock but ok to drive - Rental office was miles away from terminal and not clear about how to get there initially. Slow processing of info at pick up. Upon returning the car, I left my credit card in the car - couldnt get a phone response (it was a Sunday) so filled in contact form on website and still no response to date or subsequent phone call on Monday not answered, so cancelled my card. Cheaper than bigger name rental companies, but its now clear why... unlikely to use again. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 5

LYON, FR - Reviewed by GEORGIOS - 14 March 2025

" Pleased with the experience "

" All was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROBERT - 12 March 2025

" All good except one minor complaint. The pick up point at Lyon airport was poorly described and not correct and we had to ask several people for help. Otherwise extremely positive "

" Very good experience. Friendly and helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LYON, FR - Reviewed by HENRY - 10 March 2025

" Would definitely rent through Alamo again "

" Alamo were friendly and effecient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JAMES - 05 March 2025

" see 3 above "

" I was told that I had to pay for snow sleeves as it was required by law when going to a ski resort. I have since researched this and found that it is not required by law - the resort that I was at _ Allemond - very rarely has excessive snow, and had no snow for the period i was there (and the previous number of weeks). This charge of 15 euro per day was therefore taken from me when it should have not been - and should be immediately refunded to me. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by BRUNO - 04 March 2025

" very very good care from Dani in Hertz when returning "

" easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by CHRIS - 26 February 2025

" Everything ok regarding the booking but it's not clear to me if I'm actually benefitting from the 10/15/20% membership discounts when following the links from Auto Europe offer emails. "

" Everything at pickup/drop off location was very good. Avis asked me to register so as to benefit from fast pass at pickup. Problems on app and website processes so took many attempts to fully register. Then at pickup location there was no staff at the fast pass desk so basically waste of time registering. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GRAHAM - 26 February 2025

" See above "

" Charged for scratch to alloy wheels - no clue how it happened as didn't park next to curb all week - possibly missed it when picking car up or after we dropped it off (despite being staffed the car wasn't checked at drop off) Also stung with a 50 euro admin fee - no idea how this is calculated and seems very high "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LYON, FR - Reviewed by CHRISTOPHER - 24 February 2025

" Good. "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by CHRISTOPHER - 19 February 2025

" I needed help, and they are closed several days of the week. When I did get through, I had to wait until the book8ng was finished even though I took the car back early and had finished my rental. Even though I booked through Auto Europe, I had to send various documents to prove it for the refund that I am still awaiting that was taken in error. "

" Car was scratched quite badly at the front and on the door handle - it did come with winter tyres which I asked for. It took ages at pickup to get the car, there was a queue of several people in front of us and our car wasn't ready even though they had the time of our flight The worst thing was that I was charged a further €20ish when I returned the car in error and had to send various documents to prove my booking etc. and have several phone calls. I still have t received that money even though it was acknowledged that it was in error and that was two weeks ago. I forgot, I returned the car a six days early (booked it for 12 days) and didn't receive a single penny back - I was expecting the whole amount, but a token £50 would have sweetened my experience "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 6

LYON, FR - Reviewed by JONATHAN - 21 January 2025

" Auroeurope efficient and good value. Enterprise car good but long wait to pick-up. "

" Only two staff apparently on duty on a busy (ski flight) Saturday morning. Over one hour wait in queue. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by MATTHEW - 21 January 2025

" This is the second time I have hired from on off-site (shuttle from airport to rental location) company with your website. On both occasions the pickup site info has been poor and insufficient "

" The directions and information provided by auto Europe and the rental agents was inaccurate and inadequate. This resulted in frustration and time wasted at Lyon. There was then only 1 agent working at the time of our collection which further impacted our travel time "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LYON, FR - Reviewed by STEPHEN - 10 January 2025

" You need to be clearer and aligned - no nasty surprises please! "

" Winter Tyres was an absolute for me and was listed in black and white on the contract. When i arrived I had to pay an extra €40 tyres plus €25 fir a bigger car as it was the only one available. Really poor by Auto Europe - Enterprise and their staff were first-class to be fair, than you "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LYON, FR - Reviewed by GERALDINE - 08 January 2025

" see above I raised a complaint to get the second hire to be fully reimbursed. "

" Experience worst of my life they did not even call me and did not keep the car when I called the Enterprise central on the voucher they said they checked and it was ok !! I called them to say I was a bit delayed. They should have kept the car until the office closes unacceptable I want the refund of the other car I had to take ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by COLIN - 08 January 2025

" My outbound plane to Lyon was delayed on the tarmac. I had provided flight details to Auto Europe on my booking form, but they failed to pass these on to Alamo, who therefore weren't aware of the flight delay and released the car to someone else. They had no replacement car for me. Mistakes happen, so I could have forgiven this. What I can't forgive is the attitude of the Auto Europe employee who I spoke to initially. She was only interested in trying to blame me and to find any way possible of wriggling out of helping me. Appalling. To be fair, once I spoke to a supervisor they quickly agreed it wasn't my fault, but even then, the process of finding me a replacement car was chaotic and I ended up having to go off-airport. Alamo told me that they regularly have problems with Auto Europe, so I won't be using them again. "

" My outbound plane to Lyon was delayed on the tarmac at Gatwick by fog. I had provided flight details to Auto Europe on my booking form, but they failed to pass these on to Alamo, who therefore weren't aware of the flight delay and released the car to someone else. They had no replacement car for me. Mistakes happen, so I could have forgiven this. What I can't forgive is the attitude of the Auto Europe employee who I spoke to initially. She was only interested in trying to blame me and to find any way possible of wriggling out of helping me. Appalling. To be fair, once I spoke to a supervisor they quickly agreed it wasn't my fault, but even then, the process of finding me a replacement car was chaotic and I ended up having to go off-airport. Alamo told me that they regularly have problems with Auto Europe, so I won't be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by ANDREW - 08 January 2025

" Completely unsatisfied due to having to pay for a car I didn't hire. Then having to walk into Europcar and rent at huge expense. "

" Due to my flight being delayed by an hour I was declared a no-show by Alamo resulting in them not having a car to rent to me whilst still having to pay for the rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by CHRIS - 07 January 2025

" auto Europe were great "

" slow counter staff "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GARETH - 03 January 2025

" Autoeurope still the most competative at the mo "

" Busy weekend, car was newish but a bashed up though all was documented and no concerns, only negative was having on the return to queue up with the new renters to simply leave off the keys, took at least 30 mins. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LYON, FR - Reviewed by MARK - 02 January 2025

" Best of the car hire consolidators. "

" Very smooth and fast collection and no issues with car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by KAROLINA - 24 December 2024

" Always happy with AuyoEutope "

" They don't provide winter tyres but try to sell snow chains for outrageous price (hire for a week - €85. We bought new ones in supermarket for €32...). Generally budget companies try to earn wherever they can I guess. Shame it hits you straight in the face... "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LYON, FR - Reviewed by STEPHEN - 23 December 2024

" Comments as above - having paid for full insurance and no excess and submitted an email I am still waiting to hear. "

" At the moment I am waiting to hear on insurance cover I took out with Auto Europe for a charge for the smallest of scratches charged at 400 Euros from Budget. If that insurance comes through then all will be fine and you will have a satisfied / advocating client. If not I will remain most unhappy. Please get in touch asap. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 23 December 2024

" Booking was made on the basis of the vehicle having winter tyres. Non were available at the time of collection. Enterprise staff said that this was a regular issue. "

" Failed to proivide the vehicle with winter tyres that had been booked and paid for. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LYON, FR - Reviewed by FRANCINE - 22 November 2024

" The pick up staff in Lyon France were not very good but the drop off in Carcassonne was very efficient and helpful "

" Ok by "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by IAN - 04 November 2024

" Very good "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by CHRIS - 30 October 2024

" All aspects with Auto Europe fine and pleased with service. "

" All ok and staff on pickup friendly and efficient. Office closed on return although meant to be open from 11.am. Telephone number given on Hertz/Thrifty correspondence comes up as invalid number. Not very useful. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by RICHARD - 19 October 2024

" Apart from being stung with extra charges all ok "

" Got charged Eur 130 I wasn't expecting "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by CARL - 08 October 2024

" As per 3 above - just a quick phone call to me could have avoided much unwelcome stress in dashing around to find another hire car. I'm afraid that is the only experience I can report on. "

" I do not know the distinction between Rentscape and Auto Europe. My flights changed, I arrived a day late in Lyon, I had forgotten to notify you of the change and you had reallocated the car. My fault entirely...but why on earth did you not telephone me before reallocating? I could have asked you to hold the car overnight and the rental could have proceeded as planned, just starting 24hrs later. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by ANN - 22 September 2024

" Problem free week of hire, including pickup and return. Very happy with my experience "

" Polite friendly staff, very prepared to speak English, and efficient and helpful "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by JEREMY - 19 September 2024

" All went smoothly, thank you. "

" All went smoothly, thank you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PHILIP - 17 September 2024

" As always, great service from Auto Europe. "

" Excellent service from friendly and helpful staff. Quality car at a good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANTHONY - 14 September 2024

" Ok "

" The depot was appox 10k from the terminal .We encounted a delay on collection from the airport of about 40 minutes .We had to search the Internet to find a contact number to call requesting collection from the airport to the car hire location as the number on the booking information was a voice mail only even though it was 11am on a working day. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LYON, FR - Reviewed by PAWEL - 07 September 2024

" Overall very good and efficient "

" Everything was great but there was no windscreen washing liquid "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by GARETH - 05 September 2024

" Fantastic car at a great price "

" Best experience in years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by LINDSAY - 03 September 2024

" Ensure clarity regarding 'Rental with Full Damage and Theft Protection'. In my mind this means no excess "

" Quick pass worked well, some confusion regarding insurance cover. I was under the impression that I was fully covered, but it was explained to me that I would be liable for up to £2500 of damage. I showed the Budget Rep your document and was told if I wanted no liability costs I should have booked direct and not through a Broker, On return I checked the AE document and the £2500 statement was there, but so was the statement 'Rental with Full Damage and Theft Protection' "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by OLIVER - 03 September 2024

" Generally good experience. "

" Generally good experience and although it didn't really affect using the car, it was quite badly dented / damaged on one side near the rear wheel. Unless this was done by the renter just previous to myself, suprised it wouldn't have been fixed before. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by PAUL - 02 September 2024

" There should be a minimum service levels that you do business with. Whilst I recognise this was a cheap rental, I still expect a fully functioning vehicle and an answer to my communications. "

" Rentscape have charged me for the rental despite this being a prepaid booking via Auto Europe. The car was defective. It had no handbrake and made a lot rumbling noise from the rear. I was unable to refill the vehicle - I used very little fuel and explained this to the operative at drop-off and said that I expected any charge to be waived in lieu of the defective vehicle. However I now find I have been charged for the fuel as well as the days rental already prepaid. I have emailed them and received no response. They do not answer the telephone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LYON, FR - Reviewed by ANDREW - 02 September 2024

" No further comments "

" The reception counter staff were rude and unhelpful "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by SIMON - 29 August 2024

" As always, a great service with competitive prices. "

" We were a party of 14 travelling and hired 2 minibuses from this company. I was one driver, my sister in law the other. When we picked up the keys, the counter staff gave us the wrong keys, i.e I received the keys for the van hired under my sister in laws name and she was given the keys for van hired under my name. Unfortunately, I broke the wing mirror on the van that I was driving and this exchange of keys only came to light when we returned the vehicles. Yes, we should have checked the contracts but they had already been placed in the vans and, as it was gone 11pm and had a fair way to drive, we were keen to get on the road (thank god we didn't have a more serious accident/incident). This kind of error is easily done but the potential ramifications are enormous. It's a shame because otherwise the service was great but an error like that simply should not happen. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANDY - 21 August 2024

" Overall very happy Good car, excellent value "

" Office hard to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by THOMAS - 19 August 2024

" Overall happy just hope I don't get blamed for an issue already present on the car. "

" When I picked the car up the first time I used the right hand turn signal it triggered a amber light on the dash as it was out of order. On returning the vehicle I told the colleague about this and as a result we found a price of trim missing from around the front light unit. I would think the missing trim and amber light on the dash were linked. I used the right turn signal to indicate out of the europcar car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LYON, FR - Reviewed by CATHERINE - 14 August 2024

" Great "

" One of the best car rental experiences I've had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by JOEL - 05 August 2024

" AutoEurope have done me well in the past, but not having a contact centre available on a Sunday night seems to be an bit of an oversight, especially as we now live in a global economy "

" I arrived early, due to the flights being changed and was informed that I would not be able to take the car until my official booking time, unless I got approval to do so from AutoEurope. As this was on a Sunday evening, so all offices being closed, this caused a lot of stress, especially as we had a 18 month old baby with us, so waiting in a rental shop for 3 hours was just unacceptable. After an hour and a half, they eventually allowed us to take the car, but there needs to be a solution for when something like this happens out of hours as there wasn't anyone I could speak to. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by TIMOTHY - 24 July 2024

" I will continue to use Auto Europe for all my European car hire "

" Excellent customer service at Enterprise, Lyon Airport. The electric car booked was not available, but a suitable petrol alternative was found. Charming and efficient both at pick up and at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by LINDA - 22 July 2024

" I always find Autoeurope provide a great choice of cars at good prices - and customer discount offers too. Online booking is straightforward. "

" Pickup was quick and easy although I was a little frustrated at the several attempts to sell me an upgrade. Quality and cleanliness of car was excellent. Return process also quick and east. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ADRIAN - 21 July 2024

" Excellent as always "

" Shame there was no spare wheel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by ARNAUD - 14 July 2024

" see above "

" There has been some very good and some very bad. First, I was impressed by the pick up experience, given that the staff waited until 01:00am to ensure we could pick up our vehicle due to a delayed aircraft. Now the bad part. The vehicle was not full (despite the gauge showing full). I did a roundtrip of 394km and refuel the vehicle after half of the trip at Super U pont du chateau . The receipt shows 17.10L. On the way back I refilled at Netto Pusignan. The receipt shows 8.86L. The gauge started to go down after approximately 150km. The staff when returning the vehicle was unhelpful and challenged the calculations on the basis of the average consumption for trip A (which wasn't reset for my trip). She claimed that it was OK since you are entitled to refuel within 30km which the calculations show that, beyond any reasonable doubt, this was not the case. She also claimed that receipt were checked when cars are returned without evidence. I had to go to catch my plane, there was no point in arguing. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ADRIAN - 10 July 2024

" Excellent service as always "

" Good to have a spare tyre available "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JAMES - 08 July 2024

" Happy with process, but always checking the competition "

" Great price this time but in october/November you are expensive so unless things change I won't book with again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by CHRIS - 06 July 2024

" Have found prices are best value for me. "

" Friendly efficient staff. Quick pickup and return process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RICHARD - 04 July 2024

" Not an experience I would recommend and always take a phone with roaming with you.. The other car hire companies are easily accessible alongside Par Dieu station. "

" I arrived at 17 .30h to find the office building closed at 17h. I'd not have my phone with me so I couldn't gain entry. You informed me that it closed at 18h! I had to abandon the car, catch the train to my studio and a 50euro cab fare. The following day I took the train back to Lyon to pick up the car losing 1 days hire. Accessing the office is time consuming and difficult! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 6

LYON, FR - Reviewed by PHILIP - 22 June 2024

" Superb service by Auto Europe, as always. "

" On dropping off the vehicle, the assistant tried to charge me for some minor scratches on the wheels and body of the vehicle, none of which I had done. I provided photographic evidence of scratches on one wheel, of which Hertz had no record, so the assistant eventually agreed that I was not responsible for the other scratches on the wheels. The scratch on the bodywork was so faint it could hardly be seen. I had not taken a photograph of it, because I had not even noticed it when picking up the car. The vehicle had a number of scratches and dents when it was collected, only some of which were recorded by Hertz. I felt that the company was determined to charge me for something, even thought there was no damage to the car during my rental period. In the past, I have had similar problems with Hertz and I will not be using this company again. By contrast, Europcar and Rentscape do not engage in these petty arguments, so I will use these companies in future. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LYON, FR - Reviewed by GARY - 12 June 2024

" Very easy to navigate, choose and finalise rental via the website. Good communication and instructions thereafter. "

" Pick up and drop off was fine. The oil light came on the vehicle after only 50 km after pick up. I had to stop at a garage, purchase oil. Annoying, but not the end of the world. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by ROBERT - 24 May 2024

" as above "

" as above "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PHILIP - 17 May 2024

" Always a superb service from Auto Europe. "

" Very good service and excellent value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by ROY - 01 May 2024

" It works : good value "

" Just what was required : efficient procedure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RICHARD - 21 April 2024

" Great experience thank you "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANNE MARIE - 21 April 2024

" Thomas at the Lyon reception was exceptionally efficient and friendly . "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by NATASHA - 13 April 2024

" Overall good but as detailed above, car provider & pick up instructions were misleading. "

" It wasn't clear that Keddy was actually Europcar. Instructions for pick up at Lyon Airport were also misleading. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by EVERARDUS - 07 April 2024

" Swift as always, but please don't try to sell me more then what I already paid for "

" Swift as always, but please don't try to sell me more then what I already paid for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by MICHAEL - 06 April 2024

" My ratings are based on this very unusual experience with Keddy/Europcar, but I would be careful in future. Does Keddy use older, more damaged vehicles from the Europcar fleet? I have never had a single problem with Europcar or Keddy in the past, so I will keep an open mind. "

" The agent was not at all typical of all my previous experiences with Europcar. He was very pushy trying to persuade us to pay 100 Euros extra for a vehicle upgrade. I also declined his efforts to sell excess insurance because I have an annual policy. On signing the contract I remarked on the long list of damage (7 items) and said it would be difficult to check in the dark. Arriving at the vehicle I tried to check, but it was inpossible to see. I also noted the vehicle unusually had 64,154 kms on the clock. I returned to the desk and asked for a different vehicle, but the agent refused. He also refused my request for a downgrade to a lower mileage/less damaged vehicle. This was also refused. He said Europcar does not allow a downgrade!! The following morning I photographed all the vehicle and corrected several important errors in the list of damage and emailed it to the agent. I did not damage the vehicle during my rental and on return fortunately there was no problem. In recent years I have rented dozens of times in France and Switzerland with Europcar (sometimes Keddy), often with Auto Europe, and have never had any problems at all. Let's hope this was an exception. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LYON, FR - Reviewed by QUENTIN - 01 April 2024

" OK "

" Fast track was not fast. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by JOHN - 28 March 2024

" All good "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by CHRISTOPHER - 27 March 2024

" very good "

" Very good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by LAWRENCE - 25 March 2024

" I would book direct next time. "

" Had to pay extra for winter tyres which was not highlighted at booking. This was a considerable uplift in cost. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PHILIP - 24 March 2024

" Always a great service provided by Auto Europe. "

" Good value and good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by PAUL - 23 March 2024

" Good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROBERT - 23 March 2024

" Very satisfied "

" All very good, but your paperwork could have made it clearer that the venue of the car rental was Europcar and not Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GUILLAUME - 13 March 2024

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by JOHN - 13 March 2024

" Despite disappointment with the car, the service was efficient and m6 deposit was returned within 3 days "

" Despite upgrading to a so called better car, I was extremely disappointed with the MG 4S. It had constant different electrical glitches which we needed YouTube help to clear "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by MARK - 09 March 2024

" Top class "

" Maybe the best car i have ever hired through Enterprise. I hope i do as well on my next trip in ten days time! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GUILLERMO - 07 March 2024

" All great as usual. "

" Pick up was absolutely horrible. Possibly the worst experience i've had. Arrived at the office at 11pm and only got the keys at 12:30am. There were 3 people in front of me and the agent took literally over an hour to deal with them. Unbelievably slow. When it was my turn I could see why. I had to give him all the details that I had already submitted to AutoEurope and were all on the voucher (all my details, address, email, phone number, etc) which he entered manually in the computer after asking me to write them on a piece of paper. It was the most inefficient pick up experience ever (1h 30m!!!). Conversely, the dropoff was absolutely perfect and the agent was very quick and efficient. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by KURTULUSSAVAS - 23 February 2024

" Except the staff we were happy with Thrifty "

" Due to the change in the flight schedule, we arrived at the office one hour early, but encountered very unpleasant staff attitudes. The lady attempted to charge us extra, so we decided to wait a bit, which seemed acceptable. However, after waiting for 45 minutes with only 15 minutes left until our booking time, we approached the counter to complete the paperwork. The lady there refused to assist us and simply sat without taking any action. It was evident that she intentionally made us wait. Myself, my wife, and our two kids were left waiting in front of her, feeling frustrated and questioning where the customer satisfaction was in this situation. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DIANE - 20 February 2024

" Great "

" Great experience. Fast at check in and check out. Helpful and polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DOMINIC - 20 February 2024

" I already filled in a feedback form for Europcar - you want me to fill in 2 of these!!!!! "

" Already have "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by SARAH - 20 February 2024

" Very easy pick up, lots of counter staff at a really busy time and many of my details were pre-entered. The staff were charming. "

" I wanted a car with snow tyres and there was very little choice. Sixt were one of the few companies who offered them. This one was absolutely fine, just rather on the expensive side – over £1000 for a week. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by KATHRYN - 13 February 2024

" Booking site easy to use although website said cars were onsite at the airport but after booking found the car hire required bus transfer. ( not a major problem and applied to all hire companies) "

" Car broke down within 1 hour ( loss of all coolant) . Staff on phone only moderately helpful. Very reluctant to provide another car the same day. A different staff member was helpful in the end and did source a replacement car. Lots of stress resolving . Lost 6 hours of our day. No offer of compensation. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LYON, FR - Reviewed by MATILDA - 05 February 2024

" Thank you "

" Very helpful. Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RAYMOND - 29 January 2024

" Overcharge by Keddy was not appreciated - nor was having to chase to get the refund "

" I do not give recommendations "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by SOIZIC - 03 January 2024

" Waiting to see how the matter gets resolved. "

" I ordered a car with snow tyres but was misled and pressured by Europcar staff to get some snow equipment as well in order to be compliant with the legal requirements. After checking on arrival, the car clearly had snow tyres and I never needed the additional snow equipment. I am now trying to get reimbursed for the unnecessary 120 euro charge as I was told to contact AutoEurope... "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by NICK - 02 January 2024

" Love Auto Europe - use you guys or ALL my rentals. Thanks! "

" Booking was for 10am - even though car was available and I had paid for 4 days and returning early, wouldn't let me take the car. Car then not the promised vehicle, was only 70% charged. Had a flat tyre. Was severely damaged on one other tyre. EV charging costs and process not explained. Just horrendous. Offered snow chains instead of 4x4 booked and agent couldn't even tell me which wheels they were for! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LYON, FR - Reviewed by GERALDINE - 29 December 2023

" It is a law in France to have winter tyres and it comes as extra optional! I got charge an environmental fee which was not notified anywhere at the point of booking? "

" It is a law in France to have winter tyres and it comes as extra optional! I got charge an environmental fee which was not notified anywhere at the point of booking? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 26 December 2023

" To repeat what I have already said above - In two words Very Disappointing. Will certainly not use them again based on my experience. 60 mins to collect a hanging Toyota Corolla estate with 70,000 klms on it and a list of defects nearly reaching double figures. Probably the worst car in their fleet at time of arrival and one that they should have sold long ago. The worst hire car I have ever been given and driven. When politely challenging the clerk and asking what alternative cars were available ( from what appeared a full car park of very new vehicles) I was offered a Volvo XC40/60 for an extra 25€. He then forgot to mention it was per day !! Then he came back and said he had miss quoted me and that he couldn't fulfil that price. With 50+ mins past since we arrived, I couldn't waste anymore time so reluctantly took the Toyota. Felt like a Taxi driver leaving the airport! Nothing else to add, but I hope you agree based on what I experienced and the feedback provided it was a shockingly poor experience. "

" In two words Very Disappointing. Will certainly not use them again based on my experience. 60 mins to collect a hanging Toyota Corolla estate with 70,000 klms on it and a list of defects nearly reaching double figures. Probably the worst car in their fleet at time of arrival and one that should have been sold on long ago. The worst hire car I have ever driven "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by TIMOTHY - 17 December 2023

" See above "

" The staff were pleasant and helpful when I picked the car up. I left it with a full tank at the end of the rental but was still charged for fuel and an admin charge. I was reimbursed when I challenged this fee but fail to see how this mistake could have been made. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GRAHAM - 28 September 2023

" As Avis. though it was Auto Europe representative that told me collection was in terminal so very disappointed "

" It was very good overall, though more expensive than other providers. My only disappointment was being told collection was in the terminal, when it wasn't. If I had known this prior I would have gone with a cheaper company as I thought i was paying extra for the terminal collection service. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ELEANOR - 26 September 2023

" Good value. "

" I had booked a corsa and got a fiat 500 which felt smaller than what I had booked. Likewise, more of an airport issue hadn't appreciated how far the airport was from the car hire office, might have been a helpful instruction. Other than that was good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by BENJAMIN - 21 September 2023

" Could you please provide my feedback to Eurostar and help my case for a bigger compensation. "

" The car, an electric VW id3, had a technical problem as it wouldn't accept any fast charger. We spend 3hours in the middle of the night at a total charging station to charge another 20% to get to our destination. The eurostar desk people at drop off didn't make any effort to provide any compensation. I sent a long email to complain and only received a 20 euros voucher. This was the most stressful and horrible experience, being stuck in the middle of nowhere at night because the car wasnt doing what I was promised which was fast charging. Surely it deserves a full repayment. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by IAN - 29 August 2023

" Very easy and a good price BUT you offered an insurance upgrade for £5.32 a day but a) the link didn't work and b) sixt would not honour the upgrade and wanted £45 a day for insurance upgrade. Not good for customers to offer this but make it unavailable on the booking site. "

" The booking form said "pick up in terminal" but it wasn't and although close by via a free shuttle we did wander around the terminal for a long time looking for the desk. Not good with luggage and a toddler. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GRAEME - 23 August 2023

" All good for us "

" All processes friendly, smooth and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by FLORENCE - 08 August 2023

" No flexibility whatsoever. Sadly I paid for a car that I didn't rent. Worst customer experience ever. "

" I couldn't even get to rent the car from them as I needed to change the driver "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by JUSTIN - 06 August 2023

" Easy to book car. All went smoothly "

" Fast efficient pick up and drop off. No queues. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by JAMES - 27 July 2023

" No problems with Auto Europe. You are my go-to broker "

" All good except for one process which was new to me: The handler at the pickup desk took me out to the car park to "show me my options" He pointed out two vehicles for me to choose. I then realised he was trying to sell me an upgrade which he should have stated before we set off from the desk. Finally he showed me the third vehicle - which was the one I had originally booked. An annoying waste of time for all of us on a hot afternoon! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by ALAN - 17 July 2023

" Your instructions were terrible. T 2 is closed in lyon. So we followed your instructions and it was closed. We walked around for ages so rang the phone number didnt work. We headed back to T1 where we came from and spoke to the airport information and got a shuttle to hertz. You really do need to keep up. We wasted 1.5h at the airport. "

" Pick up difficult, return easy "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by WAYNE - 08 June 2023

" The whole process was very easy "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANDREW - 06 June 2023

" Car's handbrake needed adjusting. Pulled quite high to maintain stop "

" Great counter service. Pick up ans drop off excellent. Really efficient. Car was fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by ERIC - 14 May 2023

" Excellent "

" Excellent service and very easy. Only point was the car needed an oil service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANNE - 27 April 2023

" Budget has the advantage to be open until midnight every day. Everything was perfect with them as well. "

" Budget has the advantage to be open until midnight every day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RODERICK - 04 April 2023

" I presume the counter staff are paid commission for increasing the value of the car rental but it wastes a lot of time and is a turn off for the customer "

" Counter experience was dreadful. There was a long queue and wait . When we got to the counter the sales assistant spent a long time trying to up sell us to a bigger car and more expensive insurance. He failed, but it was probably a hour from arriving at the office to actually getting into our car . . As a result we missed our evening meal at the hotel because we were too late. Drop off was excellent with the girl checking out the car immediately. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by RICHARD - 24 March 2023

" I have a comment on auto-europe. Our return flight was cancelled due to strikes in France and we returned 2 days later than planned. Europcar extended our hire. However, auto-europe were unable to extend the zero-excess policy and we couldn't go anywhere else because the hire had already started. We were left with paying the Europcar extortionate rate. I won't be using your zero-excess option again. "

" I am still challenging a refueling charge even though we returned the car full, "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANDY - 24 March 2023

" All as expected. no hitches "

" All as expected. no hitches "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by HUW - 23 March 2023

" Auto Europe are very easy to book and amend with, plus generally have the best prices "

" Pick up was very slow due to a lack of staff. Also not a problem unique to Keddy, but the charges levied for snow chains etc are ludicrous. These are items which can be bought for a few euros and are hardly ever actually used, but renters have to pay around 15/16 euros a day for them. For a seven day rental it's not that far off the price you pay for the actual car. They should either be offered as standard or at a significantly lower price. At present it is an absolute racket for the hire companies. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LYON, FR - Reviewed by CURTIS - 21 March 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by NIGEL - 16 March 2023

" noproblems. cost of snow chains was expensive "

" noproblems high cost of snow chains "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LYON, FR - Reviewed by GAVIN - 11 March 2023

" The experience was quick and efficient. The only down side was that I was forced to buy snow chains even though I knew that they weren't required "

" The experience was quick and efficient. The only down side was that I was forced to buy snow chains even though I knew that they weren't required "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARC - 23 February 2023

" It was fine. However, details of the insurance cover provided for a vehicle must be included in the details that Auto Europe provides its customers. "

" The counter staff at Europcar in Lyon insisted that I did not have any insurance on the car (at all) and that there was a minimum of Euros 32,000! Given that I had no way of checking this at the time with Auto Europe, they effectively left me with no option but to take out insurance (at Euros 224 for 8 days), nearly doubling the price of the car hire. I subsequently found out through Auto Europe that what they had told me was false, and that there was insurance on the car (both 3rd party and comprehensive cover with a maximum liability of Euros 1,600 if the car was totally written off). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LYON, FR - Reviewed by DAVID - 22 February 2023

" Please see above "

" While the check-in staff were very efficient and polite, I was required to pay for a larger car because "I was travelling to the mountains and needed a more robust vehicle with special snow equipment. Otherwise I would face a fine of c.€250 + Europcar admin cost." The special snow equipment were snow socks - do they not provide those for smaller / economy cars, as I had booked?! On the return, the local petrol station had NO petrol at all. NONE - no diesel; no unleaded. Quite unbelievable. So we had to ask for the nearest alternative and get guidance for our GPS... it was not easy to find and a ten minute drive. If we'd been running late, we would not have had the time to do this and would have been compelled to ask Europcar to fill up the tank... at c€5 per litre + admin! I'm assuming that this is what they're hoping would happen. (Do they have a profit share with the local petrol station for this?? I believe this is sharp business practice.) The sense throughout was that Europcar were trying to find every excuse to charge extra... now that they had me and that I had no other choice. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LYON, FR - Reviewed by ASHLEY - 11 February 2023

" Overall the car hire was ok, although the car I received was a little disappointing "

" The pick up and drop off staff were really good and helpful. The car was under expectations as it appeared to be an oldish car 68000 kilometres and had dents, scratches and chips in just about every panel. The pick up desk was very busy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LYON, FR - Reviewed by RICHARD - 10 February 2023

" No comments "

" No comments "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LYON, FR - Reviewed by CRAIG - 23 January 2023

" Awful, never again "

" Dreadful. Could not supply the car I booked. Reflects badly on Auto. Europe. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

LYON, FR - Reviewed by RICHARD - 21 January 2023

" excellent value and all worked smoothly - what more is there to say? "

" very efficient, great car and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by RAY - 20 January 2023

" Good selection of vehicles. Excellent website to search and easily compare available vehicles. Very simple to change vehicles online. Competitive. "

" Check in using the Quick Pass did not work as it was advertised. There was no member of staff at the Quick Pass counter. There were issues with two customers taking longer than expected. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GAVIN - 10 January 2023

" The experience was fine but the car that was booked was not available causing me to incur additional charges unnecessarily "

" I booked an SUV able to carry 5 passengers and 3 suitcases. The vehicle was of a Hyundai Tucson or equivalent. When we arrived we were offered a Toyota CHR, which would have barely taken 1 suitcase. We then ended up having to upgrade to a BMW 3 series estate in order to get our luggage in for our planned ski trip. The staff did a good job but the car that we booked should have been available and if it wasn't we should have been upgraded free of charge "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 2

LYON, FR - Reviewed by MARK - 08 January 2023

" Not smooth and costly "

" Informed me that they didn't have snow tyres on the car I booked and then charged me double the price for another car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by ANDREW - 06 January 2023

" Auto Europe good, Europe Car experience was poor - expensive, time consuming, stressful, inadequate "

" The car we booked was not available so they only had what they deemed a similar car -this was wholly inadequate and not large enough for our family and luggage. Our only option was to pay 225 Euros extra for an alternative car which was only just acceptable and not larger than the car booked. We should not have been required to pay extra for this vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by GARY - 04 January 2023

" Very easy and quick drop off. "

" Helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by NICOLA - 21 November 2022

" easy to book online, lots of options, no hidden charges. "

" easy collection, car was ready, paperwork was speedy (even better if they could offer pre-collection paperwork, like Avis do ...) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by PHILIPPE - 07 November 2022

" Globally positive "

" Globally positive "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by PAUL - 15 October 2022

" Rude unhelpful staff. Insistent attempt to sell more insurance. The car was old with many scratches "

" Rude unhelpful staff. Insistent attempt to sell more insurance. The car was old with many scratches "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LYON, FR - Reviewed by MICHAEL - 29 September 2022

" Auto-Europe is very dependable and flexible with competitive pricing. "

" Excellent all round. Hertz were top class - well worth the slight premium. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROBERT - 25 September 2022

" Getting back to AVIS rental car at Perrache Lyon is extremely difficult. Don't know if you put a sign up for rental car return when you cross the main junction. "

" Getting back to AVIS rental car at Perrache Lyon is extremely difficult. Don't know if you put a sign up for rental car return when you cross the main junction. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by LAURA - 19 September 2022

" Staff very helpful and polite "

" Staff very helpful and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JULIAN - 10 September 2022

" Good communication and excellent customer service. "

" Good customer experience overall, but agent tried to sell insurance that was already arranged. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by JOHN - 24 August 2022

" Depends if autoeurope pick this up. If so good, if not then they get tarred with same brush as Hertz. I was really unhappy with the car, now I'm properly angry with the accusation of damage and total disregard for customer norms. "

" The car given was dangerous, with steering thumping. I did not immediately give back as I had a tired young family but assumed I could get a replacement from a local Hertz. Tried every day for a week. Complained to Hertz at the end of holiday, and am accused of damage, even though evidence of calls and video. Totally untrustworthy and exceptionally poor customer service. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LYON, FR - Reviewed by JOHN - 22 August 2022

" Pick up and drop off 10/10. Car cleanliness 3/10. Cost - undecided. "

" Unfortunately the car was not well cleaned inside. Also car vibrates at certain speeds. Quite high miles in my experience of hire cars, but that is ok. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LYON, FR - Reviewed by GERALDINE - 11 August 2022

" terrible experience with autoeurope who can never sort out the problem joining EUROPCAR IN FRANCE THIS IS THE SECOND TIME THIS HAPPENS. I WANT A REFUND OF THE 140 EUROS I HAVE PAID EXTRA !!! I HAD ALREADY PAID MY BOOKING "

" Terrible experience impossible to join them by phone to let them know that the fllight was delayed, They told me I did not provide the flight number when I did. This HAS NOT BE RELAYED BY AUTOEUROPE I HAVE TO PAY 140 EUROS THE NEXT DAY AS A SURCHARGE "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GERARD - 30 July 2022

" Always use AE "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by PHILIPPE - 15 July 2022

" Very likely "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MICHAEL - 07 July 2022

" Very pleased. "

" Great. Pre-registration worked well. Drop off to person with tablet worked very quickly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROY - 03 July 2022

" OK "

" Choose to take the full insurance having been told the excess would 3500 euros. Cost me 91 euros for 2 days. Car was great. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by LINDSAY - 01 July 2022

" Excellent "

" Excellent.....courteous pick up and drop off. Very pleased and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by STEPHEN - 30 June 2022

" We are long time customers of Auto Europe and always very happy with the service. The only trouble this time was the difficulty getting unexpected changes made within the 72 hour window, and the excess insurance not being possible to extend along with the car hire. "

" Efficient, friendly counter staff and good service overall. Only issue was BA cancelling our flights both ways and being unable to get through by phone to Hertz Lyon Airport to make necessary changes. Auto Europe staff although sympathetic were unable to do much with it being late notice. This was very stressful. Hertz at Chambery eventually agreed to make the changes for us by phone. The other issue was our Auto Europe zero excess cover not being available for the extra day we needed, and Hertz not able to offer cover for the extra day either, as we hadn't taken out the original insurance with them. This felt like a catch 22 situation that neither party's rules could allow for. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by RONALD - 29 June 2022

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by TIMOTHY - 24 June 2022

" Auto Europe were excellent n answering a query about the rental before and another concern abut the sum being held after the car was returned. Thank you "

" Counter staff efficient without much engagement or warmth: brusque answers to a couple of questions. Friendly and helpful staff at return venue. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by ANDREW - 18 June 2022

" Excellent service again. "

" They were, again, really helpful in Lyon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 15 June 2022

" Auto Europe was a good website and I was pleased with budget "

" Collecting the car was very easy - I had completed a pre pick up registration form prior- the member of staff was friendly and efficient - also they offered me a much larger car than booked - a Duster- which was excellent..Returning the car was as easy - i had washed and hoovered it just before..Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANDREW - 11 May 2022

" One issue - I had paid extra, through yourselves, for super ( full) insurance to cover all eventualities. The very kind receptionist in Lyon couldn't confirm this which was disconcerting. Please can you verify? "

" Very good in Lyon. One issue - I had paid extra, through yourselves, for super ( full) insurance to cover all eventualities. The very kind receptionist in Lyon couldn't confirm this which was disconcerting. Please can you verify? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by ALEXANDER - 06 May 2022

" It is an efficient and excellent service at Lyon. As constructive feedback, the Europcar car park at Lyon airport is slightly cramped and the car scanners are very tight to drive through which is not easy when you are just learning the dimensions of a new vehicle or returning from a long drive- can they be wider? "

" Prompt, friendly service and a well priced rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by CRAIG - 27 April 2022

" The experience of booking with Auto Europe is first class however enterprise or not and should be struck off "

" They charged us €75 for a chip in the windscreen that was impossible for us to see because the car had dirty drips from a hosepipe wash that it just had and it was not visible until we cleaned the windscreen on the motorway. Will never ever use enterprise again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LYON, FR - Reviewed by RONALD - 23 April 2022

" Rather poor "

" Rather poor "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

LYON, FR - Reviewed by JASON - 19 April 2022

" No problems picking car up, everything was nice amd easy, will definitely use this company again. "

" Always nice to have a good experience when picking up a hire car abroad, I have used autoeurope "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by CHARLES - 10 April 2022

" All fine. I think pre-populating the survey with answers that give the highest rating won't get you genuine feedback on your service. You probably know that though. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by EDWARD - 08 April 2022

" yes "

" yes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ADRIAN - 31 March 2022

" I've always found Auto Europe to have the best rates and until now have never been disappointed "

" They have a voracious appetite for charging for even the smallest of damage. The charges are disproportionate to the size of the marks and they dishonestly try to charge for a day's loss of use for each mark. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LYON, FR - Reviewed by GRAHAM - 29 March 2022

" No major problems although the situation with garuanteed availability of wither equipment (snow chains etc) as is the law in France needs to be improoved. I sent several requests and got conflicting answers. "

" Issues at the collection desk with misleading and false information on options. Persuaded to prepay for fuel after the person told me they had an offer that would be cheaper than refilling myself based on the distance I would travel. Clearly a lie! (distance about 400km and car used 6.2/100km)Worse still, I seem to have been charged €122.47 for snow socks when the offer put a max of €52.68 on snow chains. I am still awaiting the final invoice but if these fi8gures are confirmed I will be contacting auto Europe for support to resolve this. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 24 March 2022

" I had a Very very good car hire experience with them, good price car hire with full no worries insurance "

" Very good price with full no worries insurance, would def use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by WILL - 16 March 2022

" As above "

" On this occasion, i was upsold winter tyres at the desk... which it would have been clearer that i might have to do this during the booking itself... maybe they won't let you prebook via Auto Europe, but don't like surprise charges at the desk. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ALAN - 15 March 2022

" Excellent service "

" Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by KEVIN - 02 March 2022

" didnt realise that the sixt counter closed at 8pm. we landed at 8:15pm. so we were to be charged 50 euro fine for keeping the staff there after hours (unless we paid for a more costly vehicle upgrade). wont be using again. auto europe website - could do with some kind of flag or alert to advise your landing time is very close to the office closing time. on returning the vehicle there was only 4 spaces within the gate which were all taken. had to park on the path/roadside "

" didnt realise that the sixt counter closed at 8pm. we landed at 8:15pm. so we were to be charged 50 euro fine for keeping the staff there after hours (unless we paid for a more costly vehicle upgrade). wont be using again. on returning the vehicle there was only 4 spaces within the gate which were all taken. had to park on the path/roadside. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 22 February 2022

" I recommend autoeurope for price and with previous experience have been great, shame Eurocar was disappointing. "

" It's was Eurocar which I presume is through Keddy. Upon arrival there was only 2 people in the desk with a big queue of people. So took over an hour to get the car. They then wanted to charge me £22 a day for winter tyres or £20 for snow chains a day. I could buy the same set of chains in the local spar shop for £40. And then own them. They also wanted to charge me extra for insurance even though I'd taken the higher insurance out. That had done 30k and was quite rattlley like something wasn't right. The service was due in 400km even though I had it with unlimited miles. Not overly impressed. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by GEORGE - 21 February 2022

" The office was closed when I got there. No message, nothing! "

" The office was closed when I got there. No message, nothing! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by ANDREW - 15 February 2022

" See above. Thanks "

" Apart from the extremely scratched and bashed and damaged hire car, the most infuriating part was having to pay extra to rent the car and complete the contract after 1800 - over 60euros extra on the booking price. I don't believe this was clear in the original booking. The person doing the contract, who was pleasant enough, said there was no way she could release the vehicle unless we paid. Company policy. As we'd booked the car for 1800 and then stood in a queue, this seemed an absurd and annoying extra. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 2

LYON, FR - Reviewed by ELAINE - 11 January 2022

" Not sure what you are looking for here. I gave you a comment at Q.3. "

" super friendly agent, making what always seems like a trial and tribulation, fun and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GERALDINE - 27 December 2021

" I was offered to hire a car for £400 the next day just because they could not get hold of the Europcar office that day!! I would like to have a refund for the stress caused. Only thanks to ME I could sort the issue ! I have spent lots of money on my mobile bill. "

" My flight was very late, After hours on the phone with Autoreurope (which I was told to call first) I was told that Europcar would not keep my car. it has been a very very stressful experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LYON, FR - Reviewed by PETE - 25 December 2021

" Easy "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by VLADIMIRS - 21 December 2021

" Everything was superb, but a little discount voucher for the next trip will be highly appreciated!))) "

" They have upgraded my vehicle for a better one absolutely free of charge, just after I was said that I am planning to visit mountains. Very polite and helpful staff. :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by EDWARD - 19 December 2021

" Sixt was probably as good as any of the others at Lyon airport. The car hire locations are close together and reached by shuttle bus. "

" On checking in for the car, the guy at the desk was very helpful as I had to change to one with winter tyres.(about E50 per day). When I dropped off the car, the small office was busy with bookings. There was somebody around but he ignored us, and I had to hand the keys over the counter without a final checkout, which is not a wise thing to do. We were also in a bit of a hurry to check in for our flight. I have just received the invoice by e-mail and all is well though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LYON, FR - Reviewed by SUSAN - 15 December 2021

" Super nice staff at hertz "

" Excellent staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by STEPHEN - 01 December 2021

" Happy with Auto Europe but disappointed with Sixt. "

" Very disappointed on arrival to be told that we had to add winter tyres due to an apparent change in the law. We were then charged an additional £140 for the tyres despite all the 9 seater vans already being equipped with winter tyres. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by RONALD - 31 October 2021

" first class "

" The first time I used Keddy I was very disappointed but thankfully I decided to use them again and this time the experience was perfect. Many thanks. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by PIERRE-EMMANUEL - 20 October 2021

" Very good experience, except the insurance part. Europcar cannot see if we purchase the insurance via autoeurope. "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MATTHEW - 12 October 2021

" Satisfactory "

" Generally OK. The vehicle was a bit basic, but adequate. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by SEBASTIEN - 05 September 2021

" Hi, I have a problem on this rental: there was damage to the car (while i thought i had full insurance, my lack of attention to the conditions). But i have been charged a large amount and i have not idea what it is. I have no invoice for the ammount charge. Please help! "

" Hi, I have a problem on this rental: there was damage to the car (while i thought i had full insurance, my lack of attention to the conditions). But i have been charged a large amount and i have not idea what it is. I have no invoice for the ammount charge. Please help! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by JOE - 31 July 2021

" Unfortunately 2 days after making my reservation, and paying the extra to enable changes/cancellations, I had my trip cancelled due covid 19 restrictions. I tried to get in touch to cancel my booking, but with no email confirmation of my booking, or any form of correspondence in actual fact It was impossible to reach anybody that could help. My booking literally didnt exist. That was until after the date that i was meant to have had a hire car, at which point I recieve a feedback request and confirmation if the full amount being deducted from my bank account. Absolutely disgusting. Especially in such times. "

" Unfortunately 2 days after making my reservation, and paying the extra to enable changes/cancellations, I had my trip cancelled due covid 19 restrictions. I tried to get in touch to cancel my booking, but with no email confirmation of my booking, or any form of correspondence in actual fact It was impossible to reach anybody that could help. My booking literally didnt exist. That was until after the date that i was meant to have had a hire car, at which point I recieve a feedback request and confirmation if the full amount being deducted from my bank account. Absolutely disgusting. Especially in such times. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by MARINA - 03 June 2021

" I originally paid for a Citroen c3 or similar vehicle with AC. I was given a didn't panda . No Ac. Not the similar model as the citroen c3 . Not happy at all as I request a part refund of my reservation as I was not given what I paid for . "

" I originally paid for a Citroen c3 or similar vehicle with AC. I was given a didn't panda . No Ac. Not the similar model as the citroen c3 . Not happy at all as I request a part refund of my reservation as I was not given what I paid for . "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LYON, FR - Reviewed by RONALD - 28 November 2020

" Never again!!!!!!! "

" Holiday cancelled day before departure. BA gave a full refund but Europe Car totally refused any compensation. Have been using Europe Car for many years but will not use again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by ANNE - 16 September 2020

" everything was perfect at Lyon Airport EuropCar . I Got a Peugeot 3008 - Very good car !1 "

" Everything was perfect at Lyon Airport EuropCar . I Got a Peugeot 3008 - Very good car !1 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JOEL - 04 September 2020

" I like Auto Europe, it's simple, easy, cheap and I've never had an issue with any of my previous bookings, if only there was a regular user discount!! "

" The people were nice, the car was also confortable and well looked after in and out. But, the car had a low amount of AdBlue in it, the EMS light was on the whole time and to start with gave me the wrong key. I was changed my deposit and not just put on hold, therefore on my return I lost £2 due to the currency rate changing, I've never had this with other rental companies. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LYON, FR - Reviewed by ROBERT - 07 July 2020

" We couldn't travel because of COVID and they weren't open "

" They were closed and we couldn't travel because of COVID restrictions we have asked for a refund and are waiting for an answer "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by VAUGHAN - 29 March 2020

" I have only awarded a score of 1 as none of the sections are applicable as we didn't travel., It was good value which is why I booked in the first place, but the inflexibility of not recognising in these strange times, that of course our booking would be cancelled, make me reluctant to use the company again. We will see nearer the time. "

" Very disappointed with Auto Europe as I believed I had cancelled my reservation on line prior to our booked arrivalk on 21 March. In light of CV19 and France being in lock-down, it was naturally the right thing to do to cancel as we woiuld have been ignoring British and French guidelines. When I called to check the booking had been cancelled a few days later, I discovered the cxancellation had not gone through and we had been charged the full rental cost. wr have moved our flight to September and will require a hire car, but I am unhappy that our cancellation did not process and there appears to be no record from Auto Europe, so I am not confident about booking through them again, "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by STUART - 11 March 2020

" Awful experience - Hung up on when trying to drop the car off repeatedly stating "we don't speak English" - No response to emails - Directions to meet at airport upon return inaccurate -Unauthorised charges to credit card (I have raised a dispute with my credit card company) - Try to dump us in the middle of industrial estate with child "

" Awful experience - Hung up on when trying to drop the car off repeatedly stating "we don't speak English" - No response to emails - Directions to meet at airport upon return inaccurate -Unauthorised charges to credit card (I have raised a dispute with my credit card company) - Try to dump us in the middle of industrial estate with child "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LYON, FR - Reviewed by ELIZABETH - 10 March 2020

" As above "

" I was surprised to find that, with a growing threat of the Coronavirus spreading, we were expected to register using a touch screen. Fortunately I had alcohol gel in my bag to clean my hands after I tried to register. There was a problem with the machine and one of the assistants were on hand to help... But without sanitiser available to the staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JASON - 10 March 2020

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GARETH - 28 February 2020

" Most expensive week's car hire I've ever had, but maybe that was because I booked so late at a busy time. Anyway, the car was excellent and the Sixt staff very friendly and efficient. "

" Most expensive week's car hire I've ever had, but maybe that was because I booked so late at a busy time. Anyway, the car was excellent and the Sixt staff very friendly and efficient. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by UDAY - 26 February 2020

" Easy to use "

" The computers at the counter didn't work so caused a delay. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by A - 17 February 2020

" None "

" Outstanding and stress free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DOMINIC - 14 February 2020

" IT was a disaster "

" The car had an insurance out of date. I got pulled by local police for 2.5 hours "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

LYON, FR - Reviewed by PHILIP - 08 February 2020

" I clicked on the AE website entitled free snow tyres , it asked where I wanted to go so I said France. It allowed my booking but it turns out that there are no free snow tyres. It's a scam that cost me £300. Disgraceful. "

" Good service "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by KEITH - 04 February 2020

" All was efficient "

" Very quickly processed at the desk "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by RICHARD - 04 February 2020

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LYON, FR - Reviewed by KEN - 04 February 2020

" See above "

" As we had to wait in a queue for over 2 hours to collect the car it was apretty bad experience "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LYON, FR - Reviewed by BENEDICT - 03 February 2020

" As always great service and prices from Auto-Europe "

" A bit of a delay for the shuttle to pick us up from terminal - 30 to 40 mins. Very prompt and quick on the return though. Good service at the rental site. Car a little mucky outside but ok and clean inside. Good price esp as we had a 20 year old driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LYON, FR - Reviewed by SYLVAIN - 02 February 2020

" Good except the minu-bus provided instead of a car "

" Overall good except i ordered a car and was given a mini bus, which i was not happy about and had no choice The staff were very good, the issue is probably more at management level "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LYON, FR - Reviewed by CHRISTOPHE - 01 February 2020

" can not be worse "

" not able to contact eurocar wrong number provided to us "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LYON, FR - Reviewed by PHILIP - 28 January 2020

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by AARON - 24 January 2020

" Quick and easy , hassle free , "

" The staff at Lyon airport where amazing . From all the years I've been hiring cars theses people are far the best , friendly, polite, not pushing to up sell, fast , the perfect Car hire Rep . Gold star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROBERT - 21 January 2020

" No problem with the Auto europe side of things the staff there were very helpful and they always find good deals on price. "

" I was going skiing to the mountains and required a car with Winterisation, ie snow chains or winter tyres. I was told this could not be put on at the time of booking and I would have to pay for this locally at the airport in Lyon (Geneva where I normally go, all cars come winterised) On arrival I was told winter tyres were not available at all but I could have snow chains - for €58 ! luckily I didn't need to use them, on returning the car I showed the agent the chains to confirm I was returning them and then he informed me I had actually bought them, rather than rented them. If I didn't take them, they would sell them to the next customer! It also transpired they were not Snow chains, but textile snow socks, which are far less efficient. The system and the price was a complete rip off. I checked at a superstore and you can buy these items there for half the price !!! I also am still waiting to have my €250 euro deposit refunded, even though he said he had authorised it at the time. When I checked my credit card on returning, they don't just block the money they actually take it out and it debits your card and you have to wait for them to refund it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 21 January 2020

" Overall ok "

" I boked a premium Mercedes van but was given a basic vito "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LYON, FR - Reviewed by CLIFF - 15 January 2020

" Easy to deal with and got on the road quickly. "

" Boot could have been bigger for 9 passengers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ROGER - 14 January 2020

" All very satisfactory "

" All very satisfactory "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by COLIN - 09 January 2020

" vERY GOOD FROM eUROPCAR "

" i ALWAYS USE YOU "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANNETTE - 08 January 2020

" Very enjoyable car and while hiring experience. "

" Great car and speedy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARK - 05 January 2020

" Rentscape should not be within the AutoEurope portfolio. They do not remotely measure up to the bigger operators "

" It was terrible. I've used Auto Europe a number of times and whenever that's led to using mainstream companies line Europcar its been superb. I just wouldnt ever want to use Rentscape. I have a whole raft of reasons to explain this if you would be interested "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LYON, FR - Reviewed by CHRISTOPHE - 30 December 2019

" Apart from this rental, I never had any issue with previous rentals. Autoeurope is generally good value. "

" The car (upgrade) was dirty and there was a strong smell of tobacco in the whole car. I actually found a couple of old cigarette butts underneath the seat. We also struggled to get hold of the staff at the airport on the phone (10 calls on a fee paying line) when we tried to reach them. Very bad experience. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LYON, FR - Reviewed by ROGER - 28 November 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ANDRE - 26 November 2019

" Ii rent from europcar regularly. On this occasion I noticed some tiny white scratches around the car before I took it and I alerted the individual at the counter who simply initialled something in the firm. I returned the car on time in exact condition as was taken. Not sure if these this is connected but I was not made aware of any issues when I returned the vehicle. It was returned with a full tank as required and no new scratches or any damage. My deposit was then returned a week later a bit longer than usual but it was received. Then on November 21st received a charge of £130.05.. without cause and without explanation.. No email was sent no reason given and it has proven very difficult to get any information. This is very unfortunate. "

" Ii rent from europcar regularly. On this occasion I noticed some tiny white scratches around the car before I took it and I alerted the individual at the counter who simply initialled something in the firm. I returned the car on time in exact condition as was taken. Not sure if these this is connected but I was not made aware of any issues when I returned the vehicle. It was returned with a full tank as required and no new scratches or any damage. My deposit was then returned a week later a bit longer than usual but it was received. Then on November 21st received a charge of £130.05.. without cause and without explanation.. No email was sent no reason given and it has proven very difficult to get any information. This is very unfortunate. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

LYON, FR - Reviewed by DEREK THOMAS - 10 November 2019

" see comments above - if this approach is common to all outlets in France then it needs to be investigated as the additional income that may possibly be obtained inappropriately by the company is worrying and should be of concern to the company. "

" When we collected the car we were told that we could either bring the car back full of fuel or not. If the tank was only partly full or empty we would be charged 70 euros. We were also told that the petrol station at the air port was closing so we would have to fill the tank prior to return in a neighbouring town. We filled the tank before returning the car - we were then charged the 70 euros for fuel by the company which we are disputing, also the petrol station at the airport was open so we wasted time driving 7 kilometers to find a petrol station when we did not need to (the petrol station was very difficult to find and added about 30 minutes to the time we had to check in). The condition of the car when collected was not accurately as told to us. We were told the car was perfect (although apparently was noted on documentation that the rental company had but not on our documents that there is a dent on the drivers door). We collected when dark and were told to examine the car before 10 am the next morning which we did and noted the dent. We took pictures but when we returned the car we were told that they knew about the dent - why put us to that inconvenience when it was totally unnecessary? We have had problems with this company when renting a car in France before (they paid a parking ticket adding an exhorbitent service charge on top which we successfully disputed). Basically, the impression of the French part of this company is that they try to charge additional fees (in this instance for petrol) in the hope that the customer will not notice so that the profits for the company can be increased. We are now in the position of having to spend time disputing the charge for petrol when the car was returned with a full tank which means time and effort on our part whilst the company has use of the money in the interim. If the company does that on (say) 100 rentals per month the increased income is in the region of 700 euros per month, multiply that by the number of outlets an you have a substantial amount on money that is charged incorrectly and in most cases probably not noticed. The whole situation is appalling. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LYON, FR - Reviewed by ADAM - 06 November 2019

" na "

" Price was very cheap so we were looking for a "catch" but there was none. Excellent all the way through, we were very happy with everything. It is very important however to ensure that you get off the shuttle quickly on arrival at Europcar/Keddy. We saw that those who got off later were going to have to wait some time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by IAN - 29 October 2019

" Your site got me a good price. Like the fact that you can phone up. "

" I was offered a car with the front tyres worn out. When i pointed this out I got an apology and was immediately offered an excellent car with tyres in very good condition. So on basis of unquestioning of my complaint and rapid resolution I would use Dollar again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LYON, FR - Reviewed by ESTHER MARY LAVINGTON - 26 October 2019

" Satisfied overall. Car in excellent condition. Enterprise staff helpful and efficient. "

" Time waiting for shuttle bus + journey time from Terminal 1 was rather extended. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LYON, FR - Reviewed by KRISHAN - 16 October 2019

" Autoeurope was fine but Europcar was poor very very poor! I actually want a refund. Bitterly disappointed. Taking a damaged dented scraped vehicle to a wedding was embarrassing!!! "

" Bitterly disappointed! I was given a damaged Mercedes v class, bumps, dents and scrapes all over, sat nav was in Russian, and it took the staff 35mins to sort out, we were already late for a wedding inChamber because flight delays. I asked for replacement and was NOT given one. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LYON, FR - Reviewed by GERALD - 07 October 2019

" Car hire desk described as at airport, but it is a shuttle bus ride away "