- North America
- Central America
LYON CAR HIRE REVIEWS
Car hire reviews in Lyon
The French city of Lyon is perfect for a city break getaway, with its picturesque old town and Roman theatres it attracts thousands of visitors per year. Historical Renaissance neighbourhoods mix seamlessly with modern buildings to create an enticing cosmopolitan city. Lyon Saint Exupery Train Station is located just east of central Lyon and is a European travel hub with links across the continent to other major European cities. Lyon has a further two main train stations - Gare de Lyon Part-Dieu Train Station and Gare de Lyon-Perrache Train Station, both providing excellent connections into central Lyon.
Auto Europe has been in the car hire sector for over 60 years, offering exceptional car hire, luxury car hire, motorhome hire and a transfer service to global travellers. Our car hire reviews in Lyon will give you an idea of what to expect when you hire a vehicle through us, many of our previous customers have opted to hire their car for pick-up at Lyon Saint-Exupéry Airport. Grenoble-Isère Airport is however only an hour away from Lyon and can also be a great alternative. To discuss your next rental requirements for your trip to Lyon, give our reservation agents a call today.
AUTO EUROPE LYON, FRANCE Car Rental Reviews
Average Rating for Auto Europe Lyon:
LYON, FR - Reviewed by JASON - 19 April 2022
" No problems picking car up, everything was nice amd easy, will definitely use this company again. "
" Always nice to have a good experience when picking up a hire car abroad, I have used autoeurope "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 24 March 2022
" I had a Very very good car hire experience with them, good price car hire with full no worries insurance "
" Very good price with full no worries insurance, would def use again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALAN - 15 March 2022
" Excellent service "
" Excellent service "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by PETE - 25 December 2021
" Easy "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by VLADIMIRS - 21 December 2021
" Everything was superb, but a little discount voucher for the next trip will be highly appreciated!))) "
" They have upgraded my vehicle for a better one absolutely free of charge, just after I was said that I am planning to visit mountains. Very polite and helpful staff. :) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RONALD - 31 October 2021
" first class "
" The first time I used Keddy I was very disappointed but thankfully I decided to use them again and this time the experience was perfect. Many thanks. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by PIERRE-EMMANUEL - 20 October 2021
" Very good experience, except the insurance part. Europcar cannot see if we purchase the insurance via autoeurope. "
" all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MATTHEW - 12 October 2021
" Satisfactory "
" Generally OK. The vehicle was a bit basic, but adequate. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANNE - 16 September 2020
" everything was perfect at Lyon Airport EuropCar . I Got a Peugeot 3008 - Very good car !1 "
" Everything was perfect at Lyon Airport EuropCar . I Got a Peugeot 3008 - Very good car !1 "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOEL - 04 September 2020
" I like Auto Europe, it's simple, easy, cheap and I've never had an issue with any of my previous bookings, if only there was a regular user discount!! "
" The people were nice, the car was also confortable and well looked after in and out. But, the car had a low amount of AdBlue in it, the EMS light was on the whole time and to start with gave me the wrong key. I was changed my deposit and not just put on hold, therefore on my return I lost £2 due to the currency rate changing, I've never had this with other rental companies. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LYON, FR - Reviewed by JASON - 10 March 2020
" Perfect "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KEITH - 04 February 2020
" All was efficient "
" Very quickly processed at the desk "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by AARON - 24 January 2020
" Quick and easy , hassle free , "
" The staff at Lyon airport where amazing . From all the years I've been hiring cars theses people are far the best , friendly, polite, not pushing to up sell, fast , the perfect Car hire Rep . Gold star "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ADRIAN - 17 August 2019
" Excellent "
" Very efficient "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by CLIVE - 12 August 2019
" Excellent "
" Very professional experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DARREN - 12 August 2019
" Process was smooth and without any problems. "
" Decent customer service. Decent car. Overall a good experience. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by JOHN - 10 August 2019
" I had a small Citroen, a good car to drive in the mountains. "
" Good new car, economical. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JONATHAN - 05 August 2019
" Everything was very good. "
" Excellent service from the Alamo staff who got me a Ford Fiesta to fit my bicycle in. Everyone was very friendly and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEFFREY - 01 August 2019
" Okay "
" Easy to get booked out for the hire,and friendly staff. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by ROBERT - 17 July 2019
" Worked well. I would recommend adding a "Will you take cross-border" option box because CB prices are radically higher for some operators and at the moment this requires a manual check. "
" Pleasant, rapid and completely hassle-free. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CLIVE - 08 June 2019
" Easy to use good value "
" Friendly, helpful and professional staff at pick up and drop off. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JAMES - 06 March 2019
" I have used Auto Europe regularly for many years. I have always found you very helpful, flexible and reliable. If you can lobby the industry to get them to adopt more efficient customer processing at the desk, (see my comments in 3. above) I will be forever grateful!! "
" Avis had a computer problem and it took 4 attempts to complete my transaction at the pick-up desk. For all car hire companies (not just Avis) it continues to frustrate me just how slow and clunky their admin processing is. In this modern electronic media age there is no reason why what typically takes 5-10 minutes can't be done in less than 1 minute. It would reduce all those queues of fed-up people too! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DANNY - 06 March 2019
" Auto-Europe is my only go to place for rentals "
" Car was filthy when I picked it up. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LYON, FR - Reviewed by SIMON - 05 March 2019
" Auto Europe part of the process was sooth & efficient. "
" Took in excess of 45 minutes at the desk queuing to collect the car, only one person on the desk but only three people in front of me. Similar situation on the return, only one person on the desk and a large queue. The when I dropped the car off the member of staff didn't sign or accept condition of car on return, I went back to the office but the queue was too large. The collection and return process could be quicker and more efficient. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LYON, FR - Reviewed by DARREN - 12 February 2019
" Excellent experience. Staff very friendly and very helpful "
" Staff were lovely "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DUNCAN - 05 February 2019
" Went well this time but other recent experiences less good. Much depends on hire company "
" Best experience for a long while. Staff very helpful and cheerful. Correct car ready and in good condition. Short wait only. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEVEN - 21 January 2019
" Overall very satisfied but had to be firm over deposit waiver or would have cost 100 Euro "
" Tried to push deposit free cover which was more than the fee. already had deposit insurance "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by STEPHEN - 05 January 2019
" Have used Auto Europe for years and have always been happy with the experience. "
" Very efficient and friendly, car was great. Complete hassle free experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by GUILLAUME - 31 December 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEFFREY - 24 December 2018
" Very satisfactory "
" Quick, courteous. Will choose them again for sure "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by SUSAN - 06 December 2018
" Very satisfactory "
" Quick, and staff helpful. I was surprised that they did not seem to know that the vehicle I rented had been significantly scraped down the passenger side but when I drew their attention to it they accepted it was so. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by HUGH - 18 November 2018
" About as trouble-free as it could have been - no long delays, not too many forms etc "
" About as trouble-free as it could have been - no long delays, not too many forms etc "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PHILLIP - 08 November 2018
" Excellent service. Very professional. "
" Staff were great. Excellent quick service. They checked the car with us when we were given it which hasn't happened before with other car hire companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JULIAN - 07 November 2018
" AutoEurope is excellent, Sixt is Ok. "
" Car had unrecorded damage which slowed my departure. Car return is difficult at this location. There are no petrol stations nearby at which to refuel and the car park is slow to get into. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LYON, FR - Reviewed by NICHOLAS - 29 October 2018
" great value and service "
" Easy, professional service, quick and great choice of vehicle. Found returning the car difficult due to the airport signage though "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAUL - 19 October 2018
" Good experience, no negative issues with the rental. "
" Efficient pick up and drop off, polite and helpful staff. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by STEFANO - 11 September 2018
" very smooth & no hassle "
" all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by HEATHER - 02 September 2018
" Great customer service. Will recommend Auto Europe to my friends. "
" Lovely friendly staff at Lyon Airport pick up office. Customer care excellent. Would only book with Avis now as they were so professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by BRANDON - 30 August 2018
" All round very confident in using them again "
" The overall experience was very professional, helped by the ability of the staff to speak English and their excellent customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TRACEY - 23 August 2018
" Excellent. Can't fault it "
" Seamless and painless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by ROGER - 22 August 2018
" At last I have found a car hire company that treats me as a friend rather than an enemy! The whole experience was excellent. "
" Very efficient service. Lovely car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by NIGEL - 07 August 2018
" very happy with price and product "
" easy, quick and helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MICHAEL JOHN - 26 July 2018
" Quick and easy to use the whole service - no fuss "
" Quick and easy to use the whole service - no fuss "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by EMLYN - 25 July 2018
" Very easy to find a good deal and no real problems here. "
" Well after a week of renting the car I am still awaiting the refund of my deposit so I would not personally be recommending them. "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by PATRICK - 24 July 2018
" fine "
" Took over an hour to collect car. Long queues. Few staff. One printer for all rentals. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LYON, FR - Reviewed by MATTHEW - 23 July 2018
" The rental location is a short bus ride but the bus came almost immediately. Everything went very smoothly. "
" The rental location is a short bus ride but the bus came almost immediately. Everything went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RICHARD - 17 July 2018
" Very happy would def use again "
" Customer service was great , Tariqic (not sure of spelling !) at Marseille airport was particularly great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LUKE - 23 June 2018
" No issues, Pricing options good and clear documentation. "
" First time use of ALAMO BY ENT and will use again. One of our best hire experiences. Car was a good price ad type requested. Process was seamless, quick and issue free. Excellent staff at the Lyon airport location. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RAYMOND - 22 June 2018
" Good value, choice of vehicles, we'll laid out and clear website. "
" Very efficient process at collection. Staff were very friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by MARIA - 22 June 2018
" Stress free "
" Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by STEPHEN - 28 April 2015
" Very easy to book online "
" Easy pick up with no problems "
LYON, FR - Reviewed by RONALD - 01 April 2015
" A slight delay at rental company desk , as no vehicle immediately available due to late returns by previous renters. "
" Citer has changed it's name to Enterprise!!!!! "
LYON, FR - Reviewed by BRETT - 25 March 2015
" Very easy and as described. "
" Real easy to use and stress free. "
LYON, FR - Reviewed by CAROL - 28 February 2015
" Very pleased with service received. "
" Attentive good service both on car collection and return. Car was well maintained and clean. If possible, I like to rent from Citer because of the good service I receive and their competitive pricing. "
LYON, FR - Reviewed by CAROL - 11 December 2014
" Very good service "
" Helpful and pleased with car "
LYON, FR - Reviewed by DAVID - 03 October 2014
" Very please with all aspects of the service. The lady who assisted with the car at the station was exceptionally helpful and keen to make sure we were happy with everything. One of the best experiences with a lovely car and excellent service. Keep up the great work. David Aird "
" Very please with all aspects of the service. The lady who assisted with the car at the station was exceptionally helpful and keen to make sure we were happy with everything. One of the best experiences with a lovely car and excellent service. Keep up the great work. Citer very impressed with service. David Aird "
LYON, FR - Reviewed by ANNE - 22 April 2014
" Easy, smooth, quick, good fares. Will use Auto Europe for my next rental. "
" Nice and helpful staff. Quick & smooth transactions. Very good service! "
LYON, FR - Reviewed by DOUGLAS - 21 April 2014
" easy to book on line "
" very friendly and helpful staff "
LYON, FR - Reviewed by BEATRICE - 23 March 2014
" Citer is not lister as a hire car provider at the Lyon terminals so I had to ask. Would be useful to note on the paperwork Citer/Enterprise so people know where to go. "
LYON, FR - Reviewed by RODERICK - 11 February 2014
" easy booking all went smoothly "
" Flight slightly delayed so had to pay a 38 euro surcharge , slightly annoying, otherwise good car and went smoothly "
LYON, FR - Reviewed by XAVIER - 09 February 2014
" Good price, particularly on insurance "
" Very nice people. They even called 2 days after the start of the rental to check everything was all right. "
LYON, FR - Reviewed by CHRISTOPHER - 27 January 2014
" Straightforward booking. All good thanks "
" Excellent personable service from Citer thanks "
LYON, FR - Reviewed by MICHAEL - 13 January 2014
" I will be happy to book with Auto Europe again "
" With the hidden charges they where more expensive than if I had booked with one of the major company's, Also the vehicle was damaged and this was not pointed out to me at the hire time, or indicated on the paper work. So had I not made a thorough inspection of the vehicle, I have no doubt that they would have have held me responsible and charged me. I would certainly book with Auto Europe again but would avoid Firefly again, or as I have re named them Fly by night. "
LYON, FR - Reviewed by SUSAN - 03 December 2013
" I find your website very easy to use and the prices extremely competitive - which is why I have used your services many times now "
" The check in process was speedy and the cars a good standard, so quite happy with my experience with Firefly. "
LYON, FR - Reviewed by PETER - 23 October 2013
" The Lyon operation is confusing with poor service if arriving late. I have sent a separate email to you detailing my observations. "
" There is no mention of Citer on the shuttle stop or anywhere else as far as I can see until I reached (mostly on foot) the Enterprise office. "
LYON, FR - Reviewed by DECLAUD - 07 August 2013
" reliable, expeditive, fast services . "
" reliable, courteous, expeditive, fast services, affordable or manageable price. "
LYON, FR - Reviewed by DAVID - 08 June 2013
" Please see my comments re-Budget "
" I will be sending you a separate email saying exactly what went wrong. "
LYON, FR - Reviewed by EDWARD - 31 May 2013
" Easy to use website and select the car I required and most importantly was able to pick up where I wanted and drop off at the airport. "
" Friendly staff. No hassle when picking up or dropping off. "
LYON, FR - Reviewed by JOHN - 07 May 2013
" First class service. Very easy to use "
" Nice car - better spec than I expected "
LYON, FR - Reviewed by ROGER - 20 April 2013
" I always use Auto Europe when renting cars. I am sorry it was with Hertz this time. As they often do, they tried to cheat me on the insurance. Please use other companies. "
" This company cheats. They always do. "
LYON, FR - Reviewed by JOHN - 18 April 2013
" Everything was satisfactory as usual, booking and getting the best deal for the right price. Easy to use web site, well done, I see AE as market leader. "
" Firefly was interesting in that they will charge 12 if the car interior needs "cleaning". This was a new clause to me. As I accepted the hire vehicle in the dark I could not check out the vehicle condition. However the receptionist made me aware of the option to inspect in daylight and report any non notified/specified damage. On checking the next day there were two scratches on the bonnet which I reported. I later noticed that the driver side front tyre was wearing badly on one side, it would be an advisory on a UK MOT. Never had a hire car that the tracking was out for 30 years!! Reported when dropped off. Everything else OK. "
LYON, FR - Reviewed by ANTON - 17 March 2013
" Excellent, quick and easy to book. "
" Excellent, nice english speaking staff who were quick, we were out in 10mins and on our way. Our car was new and the size we had ordered! "
LYON, FR - Reviewed by GERTRAUD - 16 February 2013
" I always use Auto Europe and in Austria have had always very good cars. My hire in Lyon was disappointing but nothing to do with Auto Europe I guess. Please see my comments below about winter tyres. "
" The car was not in a good state, the back seats had cigarette burns and it wasn't very clean inside. Damage to the front and the wheel hub wasn't marked and I had to go back twice to point it out. I had requested snow chains but there weren't any, not a huge problem, because I bought some in Grenoble for less than the hire fee. However being winter and it snowed a lot, the state of the tyres is very important and my car had not very good tyres. I can't imagine why cars in Lyon and Grenoble do not have winter tyres - I should imagine that more than 60% of the car hire is for skiing. "
- Home
- Car Hire Destinations
- France
- Lyon
- Lyon Car Hire Reviews